warwickshire adult care and support services directory 2014/15

The comprehensive guide to choosing and paying for care• Home support • Specialist care • Useful contacts • Care homes

In association with

The Warwickshire Directory 2014/15Adult Care and Support Services

Hatton Locks on the Grand Union Canal

The Home Care Specialists

Do you need a Helping Hand?Home care from...30 minutes perweek to full time Live-in Care.Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and 25 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity.

Our locally based Carers are able to balance independent living with bespoke care needs by assisting with:

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

• Housekeeping• Shopping• Companionship• Help getting out and about• Complex nursing-led care

• Providing a break for an existing Carer or family member

• Personal care• Support with continence• Supporting a hospital discharge

To find out how we can help you, call:

01926 680763or visit: www.helpinghands.co.uk

“We are incredibly fortunateto have such dedicatedpeople, like the staff at

Helping Hands, caring forthe vulnerable and the

elderly members of thecommunities.”

Lisa Carr, Director of TheGreat British Care Awards

Hel

ping

Hands 25th Anniversary

25Years

Contents

3Visit www.carechoices.co.uk for further assistance with your search for care

Welcome from Warwickshire County Council 4

One Stop Shops – Warwickshire Direct 4

Areas covered by this Directory 5

Support for carers 5

Young carers 5

Getting out and staying active 6

Day services 6

Use your local leisure centre 6

Country parks 6

Library service 7

Travel in Warwickshire 7

Your recovery 7

Being admitted to and leaving hospital 7

Warwickshire reablement service 8

Occupational therapy 8

Help to live at home 9

Equipment and adaptations 9

Meals service 10

Making life easier in your home 11

Home care 15

Independent home care providers 15

Home care agency checklist 17

Home care providers 19

Safeguarding adults 25

Health and wellbeing 25

Services for people with sensory impairments 25

Mental health 27

Dementia services 27

The end of life care strategy 28

Residential dementia care checklist 29

‘Tell Us Once’ service 30

Books on prescription 30

Healthy eating 30

Choices if you cannot live at home 31

Extra care housing 31

Care homes – definitions 32

Supported living for people with disabilities 32

Care homes checklist 33

This Directory’s free helpline 35

Social care assessments, support plans and personal budgets 35

Are you eligible? 35

What is a social care assessment? 36

Your financial assessment 36

Local charges 38

Self-funding advice 39

The Warwickshire Association of Care Homes 41

Changes to the NHS 42

Healthwatch 42

Useful local contacts 42

Care homes and care homes with nursing 45

Warwick & Leamington Spa 45

Nuneaton 48

North Warwickshire 51

Rugby 53

Stratford-Upon-Avon 55

Index 59

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

To obtain extra copies of this Directory, free of charge, call Warwickshire County Council on 01926 410410

Warwickshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed

within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Warwickshire County Council nor Care Choices can be held responsible for any errors or omissions.

4

Welcome from Warwickshire County Council

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

This Directory aims to explain how you can choose the support you need to enjoy the best quality of life for as long as possible.

We can provide information to help you live independently in your own homes, including care in a care home or care home with nursing.

The County Council’s online Warwickshire Directory currently holds a wide range of information for all ages, about local organisations, groups and agencies that provide activities, advice, services and support for you - with more being added all the time. The Warwickshire Directory allows you to search by location, keyword or to browse through the navigation to find what you are looking for.

You can find our online Directory at: http://directory.warwickshire.gov.uk

Online Self-Support aims to give people who need care full choice and control over the services and support they can access to meet their care needs. The Self-Support website works by using easy-to-use, questionnaires to identify your particular care needs. Based on the identified needs, it then automatically searches the Warwickshire Directory for the relevant information, suppliers, products and services that you may need. You can access Online Self-Support on:

https://apps.warwickshire.gov.uk/SelfSupport.I hope you find this edition of the Warwickshire

Directory 2014/15 a must have resource.

Wendy Fabbro Strategic Director, People Group

One Stop Shops – Warwickshire Direct

Warwickshire Direct gives you access to County Council and partner organisations’ services. This can be

either face-to-face, via telephone or on the internet. Our customer service advisers are specially trained in the wide range of services and offer to try and resolve your query. To speak to someone in person you can access one of our One Stop Shops, which are located within the community.

Alternatively you can telephone our Customer Contact Centre on 01926 410410.

Monday to Friday: 8.00am to 8.00pm

Saturday: 9.00am to 4.00pm

To find out more about Warwickshire Direct including details of One Stop Shop locations, please visit our website: www.warwickshire.gov.uk/warwickshiredirect

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports• extra information, photos and direct website links for hundreds of providers• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

5

Young carers

Visit www.carechoices.co.uk for further assistance with your search for care

A young carer is someone under the age of 18 who helps look after someone. The person cared for may be aparent, grandparent, brother, sister, other relative or a close friend.

The young carers project (www.warwickshire youngcarers.org.uk) supports children and young people in their caring role through the provision of information, advocacy, practical advice, a range of other support services and emotional support. The project employs experienced, staff who meet with young carers to find out what would best suit their situation. There are regular activity sessions which provide a chance to talk about any issues, or simply just to have a break and some fun.

For more information about all carer support services please visit our website: www.warwickshire.gov.uk/carers or call 01926 410410.

Areas covered by this Directory

This Directory is divided into the geographical areas indicated on this map.

Care provider listings by area start on the following pages:

Warwick / Leamington Spa Page 45

Nuneaton Page 48

North Warwickshire 1

Rugby Page 53

Stratford-Upon-Avon Page 55

County-wide home care providers Page 19 Stratford-Upon-Avon

WarwickSoutham

Leamington Spa

KenilworthDunchurch

Rugby

Nuneaton

Atherstone

Polesworth

Bedworth

Kineton

Wellesbourne

Shipstonon Stour

Bidford-on-Avon

Alcester

Support for carersCarers provide unpaid care by looking after ill, frail or disabled family members, partners or friends.

Caring can be very rewarding, but it can also be isolating and physically and emotionally tiring. Warwickshire County Council has commissioned Guideposts Carers Support Service to provide information,

advice, training, support groups and one to one support and a listening ear. Guideposts Carers Support Service can be contacted on 0845 600 9980 or 02476 385888 or at: www.guidepostswarks.org.uk/home orwww.guidepoststrust.org.uk/warwickshire/carers-services/

6

Day services

Getting out and staying active

Country parks


Our aim is to involve people more in their local community, moving away from large, building-based centres to enable customers and carers to have access to a broader range of activities. You can find more information about local organisations, groups and agencies that provide day activities and services by looking on:

• our online Warwickshire directory https://directory. warwickshire.gov.uk;

• the Care Choices website: www.carechoices.co.uk; and

• the Yellow Pages – particularly under charitable, voluntary and social services and welfare organisations.

If you are a person with a learning disability, you can visit one of our six Community Hubs, located at:

Atherstone Hub 106 Long Street, Atherstone CV9 1AN Hub Adviser: Maxine Bennett Email: [email protected] Tel: 07436 034502

Nuneaton Hub Powell House, Church Street, Nuneaton CV11 4DS Email: [email protected] Tel: 02476 349561

Rugby Hub 35-37 Albert Street, Rugby CV21 2SG Email: [email protected] Tel: 01788 536247

Studley Hub Studley Village Hall, Studley B80 7HJ Hub Adviser: Trevor Underwood Email: [email protected] Tel: 01527 854489

Stratford-Upon-Avon Hub Stratford Cricket Club Swan’s Nest Lane, Stratford-Upon-Avon CV37 7LS Hub Adviser: Jessica Tunley Email: [email protected] Tel (mobile): 07436 800956

Leamington Spa Hub Leamington Spa Town Hall The Parade, Leamington Spa CV32 4AT Hub Adviser: Donna Davies Email: [email protected] Tel (mobile): 07436 800954

There are a number of country parks in Warwickshire providing activities for all the family.

Alongside the activities there is still plenty to do, such as walking, cycling on flat off-road paths, playing football, feeding the ducks, jogging around a way-marked route or just relaxing out by the lakes.

To find your nearest country park please visit our website: http://countryparks.warwickshire.gov.uk or contact:Tel: 01827 872660.Email: [email protected]

Use your local leisure centre

To find your local leisure centre, please see your local district or borough council’s website.

North Warwickshire Borough Council www.northwarks.gov.uk

Nuneaton and Bedworth Borough Council www.nuneatonandbedworth.gov.uk

Rugby Borough Council www.rugby.gov.uk

Stratford- Upon-Avon District Council www.stratford.gov.uk

Warwick District Council www.warwickdc.gov.uk


Library service

The Warwickshire library service provides a wide range of books and materials for all age groups.

It provides:

• magazines and newspapers, DVDs, videos, music CDs, talking books, local studies material, maps and plays in our larger libraries;

• material suitable for adults, children and young people in a variety of formats, which reflect the cultural and ethnic diversity of the community;

• at least 90,000 new books and other items;

• reading and literacy for babies, children and adults through reading groups, and a range of activities and events;

• National campaigns such as a Black History Month, Adult Learners’ Week, Family Learning Week and the Summer Reading Challenge;

• a wide range of material about Warwickshire and surrounding areas; and

• a wide range of learning opportunities for all ages.

To find your nearest library visit our website: www.warwickshire.gov.uk/findalibrary or call 03005 558171.

Travel in Warwickshire

Please visit our website: www.warwickshire.gov.uk/publictransport or contact us on 01926 412987 for information on:

• bus timetables; • rail services; • coach services; • cycling and rail travel;

• flexibus services; and • park and ride services.

Email: [email protected]

For more information please visit our website: www.warwickshire.gov.uk/outandactive or call 01926 410410.

Being admitted to and leaving hospital

Your recovery

If you need to be admitted to hospital the nursing and medical staff will see you shortly after your arrival and ask you questions about your health and home situation. Once a treatment has been agreed you will be told how long you may be in hospital. However, this will be kept under review as the timing for your discharge from hospital may change depending on your recovery.

With your agreement, and where appropriate, a referral will be made to the hospital social work team who can make an assessment of your needs. It is important that you tell them your views and wishes for the future. If you have someone who helps to look after you, for example family or friends, their views, with your permission, will also be considered.

Sometimes we may need to visit your home. This is to allow us to assess what services and/or equipment will help you when you are discharged from hospital.

Some people may return home from hospital with support. This could be provided by Warwickshire County

Council and/or NHS health teams depending on your needs. You could be referred to the reablement service (explained further on page 8). If you are eligible for reablement you will be supported to safely and gradually undertake everyday living tasks in your own home, for example, cooking, dressing over a period of up to six weeks.

You will then be assessed and, if needed, your social care practitioner will work with you to produce a support plan.

If you are unable to return home, you may need to consider your longer term plans. However, you cannot generally stay in hospital whilst you are doing this, as the hospital will need to be able to provide care to others in need of urgent treatment.

Not everyone will need this detailed assessment of their needs as some people can go home from hospital without any support. Others may have family and friends who can help out for a short time until they feel able to cope on their own again.

Occupational therapy

Occupational Therapists (OTs) and Occupational Therapy Assistants (OTAs) work with people who find it difficult to maintain an independent life, particularly in the face of increasing disability. OT practitioners work with people with physical and/or learning disabilities from the age of 18 years upwards. They also take into consideration the needs of carers whether formal or informal.

The OT practitioners carry out specialist OT assessments in line with the ‘Fair Access to Care’ (FACS) framework, to ensure eligibility for services. For further information about social care assessments, see page 35.

OT practitioners will provide:

• advice and information;

• strategies on managing disabilities;

• therapeutic interventions;

• specialist equipment; and

• home adaptations.

For more information please visit our website: www.warwickshire.gov.uk/yourrecovery or call 01926 410410.

Warwickshire reablement service

The reablement service is designed to help people regain the skills and confidence they need to live independently at home, particularly after an illness or after staying in hospital. It is available for up to six weeks.

The aim is to assist you to manage your daily activities like washing, dressing, cooking and shopping.

The reablement service will also advise you about safety issues to help you reduce the risks of falls.

At the end of the reablement period, you may be able to live at home without any support. If you do need ongoing care, a package of care will be agreed and a support plan will be drawn up. You will be offered a financial assessment at the end of your reablement programme and will be able to discuss your care.

This service is only available to people who are eligible. Reablement will not be suitable for everyone as some people may still need a higher level of care.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers

• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory


Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Equipment and adaptations

Help to live at home

Equipment and adaptations can help people live more productive lives, enabling them to carry out essential activities, with the aim of maintaining or improving independence. In Warwickshire we currently provide:

Assistive technology (Telecare) Assistive technology is a range of equipment that can help people with a physical, sensory, or mental health disability. It helps people to continue to live at home safely and as independently as possible. Our assistive technology service Telecare can offer protection from:

• intruders; • floods; • fire; and • falls.

The service makes a real difference to people’s lives, not only for those using the service to maintain their independence, but also their families and loved ones who really appreciate the peace of mind that the use of this equipment can bring.

Benefits of the Telecare service include:

• instant response - the highly skilled operators respond to your call and take the right action to get you the help you need, when you need it;

• personal service - friendly and dignified service;

• we will not leave you - the operators will stay on the line with you until help arrives;

• complete reassurance of a 24-hour link to the control centre; and

• easy installation - systems are easy to fit and often wireless, so no ugly wiring.

Examples of the type of equipment used in Warwickshire are:

• personal trigger - a call for help can be raised from anywhere in the home or garden;

• bogus caller button - a discreet button placed near a door, which can be used to call for help from the 24- hour control centre when a stranger asks for entry into your home;

• smoke/carbon monoxide detector - a life-saving device, the detector provides additional protection by raising an instant alarm call to the control centre if anything is detected;

• fall detector - automatically detects a serious fall and raises an alert with the 24-hour control centre;

• flood detector - this small radio sensor gives an early warning by alerting the control centre of potential flood situations in the home; and

• movement detector - this allows the 24-hour control centre to detect for inactivity and raise an alert, or alternatively to audibly verify and record the presence of an intruder.

To request Telecare talk to your social worker or an occupational therapist, or contact us on 01926 410410 and ask about receiving the service.

Equipment Service Assess yourself on-line for equipment AskSARA provides an on-line, risk-free assessment service. This will help you find out what equipment is available to you. There are lots of items of equipment that could help you, for all parts of your home, including:

• grab rails; • raised toilet seats; • bath boards; and • tap turners.

Visit: http://asksara.dlf.org.uk

You can also visit the Enable Me Centre, where a member of staff can help you complete the on-line assessment and also provide demonstrations of the equipment available.

Enable Me Centre Unit 2, Trojan Business Centre, Tachbrook Park Drive Leamington Spa CV34 6RS Tel: 0800 915 7744


10

Meals service


The meals service in Warwickshire is delivered by Apetito who produce and deliver ready-made meals, direct to your home. The service is for older and vulnerable people and aims to help you to live as independently as possible.

The meals are:

• tasty and nutritious;

• varied; and

• made using fresh ingredients and seasonal vegetables.

Frozen meals These meals are delivered together weekly, fortnightly or monthly. You can then choose which meal you want to eat on which day, at a time to suit you. The frozen service offers a choice of over fifty meals a day.

Hot meals Daily delivery of a hot meal:

• choose from a choice of four meals a day;

• available on the days of your choice up to seven days a week; and

• breakfast and tea time packs can also be delivered with your main meal.

Apetito can supply meals to suit any dietary need including:

• vegetarian;

• African Caribbean;

• Halal;

• Kosher;

• spicy meals;

• specific medical conditions; and

• soft food diets.

To receive community meals, telephone Apetito or visit one of their Customer Service Points. They can talk to you about what meals they can provide and what is the best kind of delivery for you.

If you prefer, someone else (such as a friend, relative, neighbour, health or housing worker) can get in touch with them on your behalf.

For more details please visit: www.warwickshire.gov.uk/helptoliveathome or call Apetito on 01926 889511.

Ensure Care Limited 41 Mullard Drive, Whitnash, Leamington Spa, Warwickshire, CV31 2QE Telephone: (01926) 431 925 • Email: [email protected]

Care in your home and supported living

Ensure Care Ltd. are responsible for the delivery of a high quality service for its clients, these include:

• Older persons (65+)• Physical disabilities• Learning Disabilities• Dementia / Mental Illness• Sensory impairment• Younger Adults aged 18-65• Persons with eating disorders

At Ensure Care, we provide a reliable and High quality service which will assure peace of mind for friends and relatives that their loved ones are well provided for.

We achieve this through a professional approach to our quality care catering to each and every individual’s wants and needs – putting our clients first.

Finally, all Ensure staff are fully trained and equipped to provide a safe and friendly environment. With ongoing staff development you can be assured that Ensure recognise that the client’s needs are foremost.

We provide the CARE for your NEEDS. With us, all clients have a say in their choice of care plan allowing complete independence to maintain a full and normal lifestyle within the comforts of their own homes.

www.ensurecare.co.uk

“Our first priority is your health”

In the living room

Making life easier in your own home

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of chairs

• Standing up from sitting is difficult

• Block of foam in chair base• Buy a new chair – get

professional help to make sure the height is right

• Regular gentle exercise• Get up regularly, to keep mobile

• Ready made chair raisers if your chair is low

• Buy electric riser chair

• Open and close windows

• Can’t reach windows• Not secure to leave

windows open

• Move furniture out of the way • Gadget to open/close window

• Remove window opener

• Install extractor fan • Install new windows

• Environmental controls

• Control heating

• Can’t reach controls for fire or heating

• Change switches• Fit timer switch

• Move heating controls

• Install new or additional heating system

• Switch lights on and off

• Can’t reach switch• Switch is difficult

to use

• Light switch toggle• Socket extension • Handi-plugs

• Move light switches• Replace light

switches

• Environmental controls

• Keep warm • Affording the fuel• Carrying the fuel• Control heating

• Insulate your home• Ask for a winter fuel payment• Use a trolley – if you can safely

lift the fuel into the trolley

• Replace the fire • Get a grant• Change to a cheaper

heating system

• Watch TV • Hear the sound of the TV

• Use subtitles • See GP • Get a room loop• Request an assessment

for a hearing aid

BYRON

Chair raisers

Plug with handle

Easi-reach


n Warwickshire County Council 01926 410410

In the bedroom

M T W T F S S

WHAT YOU HAVE TO DO


SIMPLE SOLUTIONS


COMPLEX SOLUTIONS

• Get in and out of bed

• Standing up from sitting on the bed

• Difficult to move from wheelchair to bed

• Bed is hard to reach• Bed is too soft

• Move bed/furniture• Leg lifter• Raise bed• Learn new techniques for

moving safely

• Fit grab rails • Buy a new bed

mattress• Transfer board

• Hospital bed• Buy an electric

adjustable bed• Mobile hoist • Ceiling track hoist

• Sit up in bed, turn or roll over

• Bed is too soft• Bedding is too heavy • Nothing to lean on

• Change bedding• Learn new techniques for

moving safely

• Buy a bed cradle• Buy a bed ladder• Bed lever• Pillow raiser• Change mattress

• Buy a specialised mattress

• Drop-down rail • Monkey pole

• Keeping warm in bed

• Checking the safety of your electric blanket

• Contact n (see key below) for further information

• Getting dressed

• Difficult to reach all of your body

• Contact n (see key below) for further information

• Learn new techniques for dressing

• Buy clothes with different fastenings

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Consider care in your own home

• Cut your nails • Can’t reach feet• Hard to hold scissors

• Easy grip scissors • See a podiatrist

• Take your tablets

• Opening bottles • Remembering to

take tablets

• Ask pharmacist for an easy to open bottle

• Keep a note when you have taken a tablet

• Get a pill dispenser with days and times marked

• Ask someone to prompt you

• Read the time • See the clock to tell the time

• Buy a clock with larger numbers • Buy a clock that ‘speaks’

Pillow raisers

Bed raisersPill dispenser

Easy grip scissors



In the kitchen

WHAT YOU HAVE TO DO


SIMPLE SOLUTIONS


COMPLEX SOLUTIONS

• Reach cupboards

• Cupboards are too high or low

• Cupboards are too deep • Cupboard doors are

too heavy

• Re-arrange things in cupboards/on surfaces

• Buy Easi-Reacher or Handi-Reacher

• Alter spring in door closers

• Lower or raise cupboards

• Use taps and switches

• Taps or switches are too awkward

• Can’t reach taps or switches

• Fit tap turners • Change switches• Raise or reposition taps• Fit lever taps or new taps

Alter kitchen

• Cutting, chopping, preparing and cooking food

• Work surface too high or low

• Hard to grip packets or jars• Hard to grip knife• Pans or kettles too

heavy to lift

• Sit at a table• Range of kitchen gadgets

available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Food processor• Perching/high stool• Buy a trolley

• Change height of work surface

• Make space under work surface for knees when sitting

• Moving around the kitchen

• Not enough space • Re-organise furniture • Review mobility equipment used

• Adaptation to kitchen

• Eating and drinking

• Cutlery is hard to grip• Food/plate keeps slipping • Can’t carry food to table• Can’t lift cup

• Contact n (see key below)

• Large handled cutlery• Non-slip mat• Lightweight insulated cup• Use a cup with two handles

• Buy a trolley

• Laundry and ironing

• Washing machine is too high or too low

• Putting up ironing board

• Wall-fixed ironing board • Raise/lower washing machine

• Change washing machine or iron

Perching stool

Liquid level indicator

Teapot tipperPan handle holder

Chopping board with spikes

Large handled cutlery




In the bathroom

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU SIMPLE SOLUTIONS


COMPLEX SOLUTIONS

• Wash hands, face and body

• Turning the taps• Standing at the basin• Basin is too low or too high • Can’t reach all parts of

the body

• Tap turners • Long-handled sponge • Flannel strap • Contact n

(see key below)

• Lever taps or new taps

• Stool

• Raise or lower basin • Showers

• Have a bath • Turning the taps• Stepping into the bath• Risk of slipping in the bath • Getting up out of the bath • Difficulty washing my back

• Strip wash• Non-slip mat in bath• Tap turners• Buy a long-handled sponge• Half-step

• Grab rails• Bath board• Bath seat • Lever taps or new

taps

• Bath lift• Mobile hoist• Ceiling track hoist• Replace bath with

shower• Convert bathroom

to a wet room• Consider care in

your own home

• Dry yourself • Floor is slippery• Room is too cold• Difficulty in drying body

• Heat bathroom• Non-slip mat• Towelling gown

• Change floor covering

• Hot air body dryer

• Use the toilet • Toilet is too high or too low• Difficult to clean yourself• Flush lever is awkward• Toilet is hard to get to

• Raised toilet seat• Combined toilet seat and support frame • Flush lever extension• Contact n

(see key below)

• Buy a commode• Buy a portable urinal• Grab rails

• Specialist toilet• Alter position of toilet • Request short-term

loan of commode

• Clean teeth • Gripping the toothbrush• Standing at the basin

• Toothbrush gripper • Electric toothbrush• Stool

• Have a shower • Difficult to stand for long shower

• Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

• Strip wash• Non-slip mats• Half-step

• Shower board• Shower chair or stool • Replace shower

controls

Grab rail

Long-handled sponges

Shower board

Raised toilet seat

Toilet seat and support frame

Tap turners



Home care

Home care is personal and domestic care that helps keep you safe and comfortable in your own home. This could mean helping you to get up in the morning and go to bed in the evening. Home care does not provide nursing care, which requires the specialist skills of a qualified nurse.

Who can receive home care? We will work with you to assess your needs. If you are eligible, an appropriate package of care is put in place. For more information about assessments, see page 35. All our home care customers are regularly reviewed and care packages are updated accordingly. If you do not qualify for a service funded by us, we will offer advice and information about possible alternative help.

Organising your own home care If you are thinking about arranging your own home care it is a good idea to ask any agencies you approach the following questions:

• Are there different rates for weekends/evenings?

• Are there any extra charges i.e. for the carer’s travelling expenses?

• What sort of services do you provide?

• Will somebody visit me before the service starts?

• If you provide me with a service, can I contact you out of office hours? If so, how?

• Are your carers trained?

• Do you take up references on your carers?

• Have your carers been subject to a Disclosure and Barring Service (DBS) check?

• Are you registered with the Care Quality Commission (CQC)?

Further questions to consider appear in the home care agency checklist on page 17.

INDEPENDENT HOME CARE PROVIDERS

Care in your own home is often referred to as either domiciliary or home care.

Given the choice, many people prefer to stay in their own homes surrounded by their possessions and near to their family and friends. This, of course, applies to everyone whether they are elderly and frail, convalescing, have a physical or learning disability, or have dementia. The range of care available is varied and each client should be involved, and agree a care plan with the care provider, which states their needs and the expected outcomes.

Domiciliary care is usually arranged in a manner dependent upon needs:

Low level domiciliary care – this may be to assist with household chores such as shopping, cleaning and assistance with food preparation. It may also involve a carer accompanying clients on trips out and even holidays. Calls from carers can be flexible and assistance can be given for as little as 15 minutes or when the client needs.

Medium level domiciliary care – in addition to low level

care this will normally involve personal care (assistance with washing, dressing etc), and/or one carer to assist with mobility. Clients may wish to have a carer sleep in their home overnight for security and reassurance.

High level care – this involves visits by two or more carers who assist clients with high dependency needs such as being transferred from a bed to a chair etc. Carers may require specific training for the health needs of a client.

Live-in care – a carer lives in the client’s home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a short respite for the client’s main carer or a permanent arrangement to suit the client’s needs.

24 hour care – this is required when the client needs assistance or monitoring through the day and night; it differs from live-in care in that carers work on a roster to ensure that a carer is on duty and awake both day and night. >>

ADVERTORIAL


We provide a comprehensive range of home based Nursing, Care and Support for people who need assistance with everyday living and wish to remain in the comfort of their own home.

Home visits range from 15 minutes up to 24 hours, night sits and Live-in Care.

Our support services are designed to offer maximum flexibility in order to be responsive to individual needs and maintain people’s independence, dignity and choice.

We assist Older Adults, people with Physical or Learning Disabilities, Young Adults and Children.

Homecare Assistants and Registered Nurses available.

Daily Home Care

Live-In Care

Nursing Care

Convalescent Care

Respite Care

Medication

Companionship

Palliative Care

Meal Preparation

Shopping

Laundry

Housekeeping

Leamington Spa 01926 427 423: Stratford 01789 520 990: Rugby 01788 440 012

email: [email protected]

www.carebureau.co.uk

“Keeping you comfortable in your home for longer”

>> Some agencies are also registered as Nurses’ Agencies, meaning they can provide registered nurses if needed.

All service providers must be registered and inspected by the Care Quality Commission (CQC). It is important to be assured that all carers have Disclosure and Barring Service checks, have received necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting your home. Ask the service provider to show evidence that the carers they introduce are indeed compliant with the legislation, and check their latest CQC report at www.cqc.org.uk or call the CQC on 03000 616161.

Paying for home care Domiciliary care for social needs can be funded in part or whole by the local authority, or alternatively private arrangements can be made with service providers. The majority of social services funded care is contracted out to private companies, rather than the internal local authority service.

Fees for services vary, a good service provider will be able to provide you with a detailed cost breakdown prior to the commencement of any service.

Most service providers will accept clients who pay using direct payments. You will still need to have an assessment of your needs, and if you are eligible, you can decide whether you would prefer to arrange the services yourself. If you do not meet your council’s eligibility criteria, you must organise your own care as a ‘self-funder’. Listings of home care providers start on page 19. See page 39 for advice on self-funding your care.

With thanks to The Care Bureau Tel: 01926 427423

INDEPENDENT HOME CARE PROVIDERS continued ADVERTORIAL


Agencies

Carers

Paying

© 2014 Care Choices Ltd

What experience does the agency have in your particular field of need? Can they supply references for you to check?1 2 3

How long has the agency been operating?1 2 3

How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending?1 2 3

How can you contact the agency in an emergency or outside office hours?1 2 3

How hard or easy would it be to make a complaint and how are things then put right?1 2 3

Home care agencies providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.1 2 3

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this.1 2 3

Agency 1

Agency 2

Agency 3

£ p/h

£ p/h

£ p/h

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?1 2 3

Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.1 2 3

You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.1 2 3

Carers must be checked with the Disclosure and Barring Service and have a Disclosure and Barring Service check – make sure this is the case1 2 3

If you are eligible for support from us you will be financially assessed to see if you must make a contribution to your care. If your care needs do not meet our eligibility criteria and

have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Home care agency checklist


9-11 Smith Street, Warwick, CV34 4JA

01926 400 030 www.bluebirdcare.co.uk

Bluebird Care (Stratford & Warwick)

Visits from 15 mins to 3 hours or moreDependable, programmed care visitsTrained, police-checked caring staffVisits when you need them, 365 days a yearProfessional, flexible & responsive serviceFlexible payment methods

Our services can includeHelp getting up or going to bedHelp with washing/bathingCleaning the homeShoppingMeal preparationIroningCompanionshipRespiteTransport to appointmentsHelp with medication

For more information about any of the above please call us on 02476 697443 or email [email protected] quoting reference cc10062014www.independentadvocacy.org

We offer a Corporate Appointee Service, approved by the DWP for anyone receiving benefit who is unable to manage their money appropriately and for whom there is no one else deemed more suitable to take on this role. This service can also be purchased by individuals or other organisations and can be tailored to specific client needs.

We also offer an assessment service for other appointee service providers.

Our Support Service provides a range of services tailored to your precise needs.

These services include:

• Shopping• Cleaning• Hospital Discharge Assistance • Arranging Tradesmen • Accompanying you on Visits • Social Events & Appointments • End of Life & Funeral Plans • Provision of Electronic Safes and Key Safes • and much, much more.

We provide Advocacy Services for people who may find it difficult to be heard or speak out for themselves.

Our range of Advocacy Services includes:

• General Advocacy• Mental Health Advocacy• Specialist Advocacy• Autism• Parental Support for Child Protection

We have over 20 years of expertise and, for those people who are not eligible for our free service, all our services can be purchased by individuals and other organisations.

Home care providers


Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

AGE CONCERN Atherstone Tel: 01827 717172 OP D PD LDA MH SI YA

AGE UK WARWICKSHIRE Leamington Spa Tel: 01926 458100 OP D PD YA

ALL ASPECTS CARE LTD Rugby Tel: 01327 700537 OP D PD

ALLIED HEALTHCARE Coventry Tel: 02476 433452 OP D PD LDA MH SI YA AD

ALMOND CARE LTD Nuneaton Tel: 0845 269 0051 OP D PD LDA MH SI YA AD

ANTHONY JAMES CARE LTD Southam Tel: 07834 375544 OP PD LDA

ASSURED HOME CARE Leamington Spa Tel: 01926 350101 OP D PD YA

AUDLEY CARE LTD Advert page 24 Leamington Spa Tel: 01926 833048 OP D PD YA

AURELIA BRANCH Nuneaton Tel: 02476 642330 OP D PD LDA MH SI

AVON SUPPORT LTD Stratford-Upon-Avon Tel: 01789 298921 PD LDA YA

BARNFIELD CARE AGENCY Stratford-Upon-Avon Tel: 01789 269196 OP D PD LDA MH SI YA AD

BELLA HOME CARE Leamington Spa Tel: 01926 259463 OP D PD SI

BLUEBIRD CARE (STRATFORD AND WARWICK) Advert page 18 Warwick Tel: 01926 400030 OP D PD MH SI YA

BLUE RIBBON COMMUNITY CARE (WARWICKSHIRE) Leamington Spa Tel: 01926 316200 OP PD

BURGESS CARE Leamington Spa Tel: 01926 614048 LDA

CAMPHILL GP LED HEALTH CARE Nuneaton Tel: 02476 390008 OP D PD LDA MH SI YA AD

CARE BUREAU, THE Advert page 16 - Leamington Spa Domiciliary and Nursing Care Tel: 01926 427423 OP D PD LDA MH SI YA

- Rugby Domiciliary Tel: 01788 440 012 OP D PD LDA MH SI YA AD- Stratford Domiciliary Tel: 01789 520990 OP D PD LDA MH SI YA

CARE FOR YOU (UK) LTD Coventry Tel: 02476 456344 OP D PD SI YA

CAREMARK (STRATFORD UPON AVON) Stratford- Upon- Avon Advert page 22 Tel: 01789 298286 OP D PD LDA MH SI YA AD

CAREWATCH - RUGBY (SOUTH MIDLANDS) Rugby Tel: 08448 226332 OP D PD LDA MH SI YA

CAREWATCH (SOUTH WARWICKSHIRE) (T/A CASA CARE LTD) OP D PD LDA MH SI YA Leamington Spa Tel: 01926 882888

CHOICE HEALTHCARE (WARWICKSHIRE) Stratford- Upon- Avon Tel: 01789 298521 OP D PD LDA MH SI YA AD

DOMICILIARY CARE SERVICE Rugby Tel: 01788 573318 LDA

ELMHURST ASSISTED LIVING AND CARE FACILITIES Rugby Tel: 01788 535842 OP D LDA MH

ENSURE CARE LTD Advert page 10 Leamington Spa Tel: 01926 431925 OP D PD LDA SI YA

ESSENTIAL FUTURES LTD Nuneaton Tel: 02476 395230 LDA MH YA

EVERYCARE RUGBY AND WARWICKSHIRE Rugby Tel: 01788 544064 OP D PD LDA MH SI YA

EXCITE CARE LTD Nuneaton Tel: 02477 675004 OP D PD LDA SI

FARMERS COURT Rugby Tel: 0345 606 6363 OP

FATHER HUDSONS SOCIETY DCC Coleshill Tel: 01675 434003 LDA

FIRSTPOINT HOMECARE - KENILWORTH Kenilworth Tel: 01926 357017 OP D PD LDA MH SI YA AD

FLEXICARE SOUTH MIDLANDS Rugby Tel: 01788 570999 OP D PD LDA MH SI YA

FORWARD CARE UK LTD Stratford-Upon-Avon Tel: 01789 205631 LDA

Advertisers are highlighted


HomeThere’s no place like it

Coventry

02476 616262

Kenilworth, Leamington Spa

& Warwick

01926 629030

Alcester, Henley in Arden

& Bidford

01564 741620

Stratford upon Avon

01789 204040

North Warwickshire

0330 400 5433

So, why are we different?• We turn up on time - every time

• We never send a stranger and as far as possible, we send the same person

• We do not provide ‘care’ in minute or half an hour slots - with us it’s a minimum of an hour

• Our staff do not wear uniforms, so to everyone else, they look like family or friends

• We are very proud of our local reputation of providing an excellent service and will never compromise our standards

As England’s No.1 home care provider for the elderly*, our CAREGivers take great pride in providing help and support which is tailored to our clients needs.

Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care are here to help.

We are the only UK home care provider to have received accreditation from City & Guilds for our Alzheimer’s and Dementia training programme which has been developed by a team of world-renowned ageing and dementia experts.

For enquiries please visit www.homeinstead.co.uk or contact us at


HELPING HANDS HOME CARE Alcester Tel: 01926 680763 Advert inside front cover OP D PD LDA MH SI YA

HOME INSTEAD SENIOR CARE - REDDITCH AND BROMSGROVE Advert page 20 Henley In Arden Tel: 01564 741620 OP D PD LDA MH SI YA

HOME INSTEAD SENIOR CARE - WARWICKSHIRE Advert page 20 Stratford-Upon-Avon Tel: 01789 204040 OP D PD LDA MH SI

HOUSING 21 - ROHAN GARDENS Warwick Tel: 07718 110333 OP D PD LDA MH SI YA AD

IDS SHORT BREAK SERVICE Warwick Tel: 01926742234 YA

INDIVIDUAL CARE SERVICES Studley Tel: 01527 857280 LDA YA

LANCASTER HOUSE Coventry Tel: 02476 368800 PD LDA SI

LIFEWISE Rugby Tel: 07702 821176 OP D PD LDA YA

LONG LEA HOME SUPPORT Bulkington Tel: 02476 643411 OP D PD SI YA

LUCY GLYN DOMICILIARY CARE AGENCY Stratford-Upon-Avon Tel: 01789 297353 OP LDA

MARNER HOUSE Nuneaton Tel: 02476 641492 PD MH SI YA AD

MARGARET COURT LTD Stratford-Upon-Avon Tel: 01789 412900 OP D PD LDA MH SI YA AD

MAYDAY TRUST LENNON COURT Rugby Tel: 01788 544680 OP PD LDA MH SI AD

MEADOW VIEW BUNGALOWS Alcester Tel: 01789 766739 OP

MENCAP (HEART OF ENGLAND) - DCA NORTH LDA Stratford-Upon-Avon Tel: 01789 293785

MENCAP (HEART OF ENGLAND) - DCA STUDLEY AND CENTRAL SOUTHAM LDA Stratford-Upon-Avon Tel: 01789 298709

MOBILE CARE SERVICES LTD Advert page 22 Atherstone Tel: 01827 715537 OP D PD LDA MH SI YA AD

NETHERFIELD HOUSE Leamington Spa Tel: 01926 833650 LDA MH YA

NEXT GENERATION - WARWICK Warwick Tel: 01926 496060 OP D PD LDA MH SI YA AD

NOBLE SUPPORTED LIVING Nuneaton Tel: 0208 7482527 LDA

NOWSHERA HOUSE Daventry Tel: 01327 439075 OP YA

PEOPLE IN ACTION, NORTH WARWICKSHIRE - DOMICILIARY CARE Bedworth Tel: 02476 643776 OP D PD LDA MH SI YA

PEOPLE IN ACTION, SOUTH WARWICKSHIRE - DOMICILIARY CARE Leamington Spa Tel: 01926 470813 OP D PD LDA MH SI YA

POWELL HOUSE Tel: 02476 349561 OP D PD LDA SI YA

PRECIOUS SUPPORT SERVICES Leamington Spa Tel: 01926 350355 OP D PD

PRIDE IN CARE (UK) LTD Alcester Tel: 01789 765932 OP D PD MH SI YA

REABLEMENT SERVICES NORTH TEAM Bedworth Tel: 02476 754030 OP

REABLEMENT SERVICES SOUTH TEAM Warwick Tel: 01926 414825 OP

RICHMOND VILLAGE COVENTRY DCA Bedworth Tel: 02476 645544 OP D PD YA

RUGBY CROSSROADS Rugby Tel: 01788 544250 OP D PD LDA MH SI YA AD

SHIPSTON CARE LTD Shipston on Stour Tel: 01608 430257 OP D PD SI YA

SPRINGFIELD MIND LTD Stratford- Upon- Avon Tel: 01789 298615 OP D LDA MH SI YA

Home care providers continued

Service User Bands


HomeThere’s no place like it

Coventry

02476 616262

Kenilworth, Leamington Spa

& Warwick

01926 629030

Alcester, Henley in Arden

& Bidford

01564 741620

Stratford upon Avon

01789 204040

North Warwickshire

0330 400 5433

So, why are we different?• We turn up on time - every time

• We never send a stranger and as far as possible, we send the same person

• We do not provide ‘care’ in minute or half an hour slots - with us it’s a minimum of an hour

• Our staff do not wear uniforms, so to everyone else, they look like family or friends

• We are very proud of our local reputation of providing an excellent service and will never compromise our standards

As England’s No.1 home care provider for the elderly*, our CAREGivers take great pride in providing help and support which is tailored to our clients needs.

Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care are here to help.

We are the only UK home care provider to have received accreditation from City & Guilds for our Alzheimer’s and Dementia training programme which has been developed by a team of world-renowned ageing and dementia experts.

For enquiries please visit www.homeinstead.co.uk or contact us at

Advertisers are highlighted


The alternative to Care Home admission. Live-in Care enables anyone with care needs to

continue living in their own home with a round-the-clock care worker.

Live-in Carefrom £675 per week

08000 121 247 | www.liveincare.infoWarwick - 01926 702 287

HELP at HANDCARE SERVICE LTDSupplying 24 hour Live-in Care NationwideOn a short or long term basis. All Carers fully vetted.

For more information:

Telephone: 01789 842555 or visitwww.helpathandcare.co.uk

Members of UKHCA

Established 1989.

®

We help children, young people, adults and older peopleWe help people with learning difficulties and physical disabilitiesWe can even provide respite support to people who are caring for someone elseWe offer tailor made services to suit individual needs from a pop in call to 24hr live in care.We offer great career opportunities.

Caremark Stratford, The Mansley Centre, Timothy’s Bridge Road, Stratford-upon-Avon, CV37 9NQ Tel: 01789 298 286 • Email: [email protected]: www.caremark.co.uk

Home care services that work for you

Mobile Care Services Limited

01827 715537

• Washing/Bathing• Shopping• Help with Medication• Dressing/Undressing• 24 Hour Care• Laundry/Ironing

• Reablement• Companionship• Meal Preperation• Hospital/GP Visits• Domestic Cleaning• Community Accesss

Our high quality and reliable service may include:

[email protected]

Whether you require just a little help or more complex support, we are hereto support you in remaining independent in your home and the community.

LOCAL AWARD WINNING CARE TEAM

Established 1992

With so many providers to choose from, where do you start?

www.carechoices.co.uk can help you out.

• search care providers quickly and easily

• search by postcode/town and care type

• Information on standards of care

• links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers

• request a brochure

• checklists to take with you when you visit


Service User Bands


STRATFORD DOMICILIARY Stratford-Upon-Avon Tel: 01789 520990 OP D PD LDA MH SI YA

SURE CARE WARWICKSHIRE T/A FIRST CALL COMMUNITY SYSTEMS LTD Leamington Spa Tel: 01926 800159 OP D PD LDA MH SI YA

TAKE- A- BREAK WARWICKSHIRE LTD Coventry Tel: 02476 644909 LDA SI YA

THE OLD RECTORY CARE HOME Bedworth Tel: 02476 318863 OP D PD SI

THE WILLOWS (DOMICILIARY CARE OFFICE) Bedworth Tel: 02476 315794 PD LDA YA

TIDDINGTON COURT LTD Stratford-Upon-Avon Tel: 01789 204200 OP D PD MH SI

TURNING POINT - CLARENCE HOUSE Leamington Spa Tel: 01926 423029 OP LDA YA

UNIVERSAL CARE SERVICES COLESHILL Birmingham Tel: 01675 620000 OP D PD LDA MH SI YA

UNIVERSAL CARE SERVICES LTD Nuneaton Tel: 02476 371197 OP D LDA PD MH SI YA

VICTORIA DOM CARE Bidford-on-Avon Tel: 08445 049612 OP

VOYAGE (DCA) WARWICKSHIRE Nuneaton Tel: 02476 399170 OP PD LDA MH SI YA

WARWICKSHIRE SUPPORTED LIVING Warwick Tel: 0300 333 1111 LDA

XPERIENCE RECRUITMENT LTD Bedworth Tel: 02476 315440 OP D PD LDA MH

YOURLIFE (KENILWORTH) Kenilworth Tel: 01926 857258 OP SI

Home care providers continued

Link Homecare is the leading homecare service from Cleeve Care Group and off ers support and assistance to people needing additional care at home.

Our carers can assist with washing, dressing and bedtime routines. We can also prepare meals in your home and help with housework, laundry and shopping – whatever suits your needs.

We off er 24 hour support to all our clients, backed up by a local team and emergency assistance vehicles, so we guarantee that we will get to you whatever the weather.

Link Homecare offers care and support in your own home throughout the Midlands and South West

is a round-the- clock live-in care service which allows you or your loved one to continue to live independently within the comfort of your own home, supported by a fully trained carer, who is with you 24 hours a day. Our service is � exible and responsive to changing needs, providing long term or short term respite care.

livein24.co.uk

With our RAPID RESPONSE

CARE SERVICE, we guarantee to have a carer

to you within four hours

24 Hour Freephone 0800 292 2424

Helping you live your life, your way

Specialists in end of life, dementia and short-term respite care

0800 433 2323linkhomecare.co.uk

CC-Warwickshire Care Directory-2014

Homecare that’s as individual as you

Published by AUTHORISED PUBLICATIONS LTD 119-121 Brent Street, London NW4 2DX t:020 8457 9100 f:020 8457 3060 (WICCG14) • (NW) •

A little planning now will give you the life you’re looking forward to.

Audley CareFor care that’s wrapped around you.

A helping hand or a trusted friendly face, whenever you choose.

As time moves on and some tasks become less easy, there’s no reason why you shouldn’t continue to live the life you know, in the home you’ve made. All you need is a visit from a trusted, friendly face; someone to listen and a helping hand when you’d appreciate it.

As one of the UK’s most respected care providers and a leader in its field, Audley is

recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.

We believe in honesty, integrity, pride in what we do and respect for those we do it for. What matters is that the homecare services you receive are the best fit for your lifestyle and specific to your home – no matter how much or how little you require.

�

��

�

�

�

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Your life’s your own. All we do is help you live it.

For confidential and completely free advice call Audley Care White Horse Branch Manager Joanna Peters on:

01672 870747www.audleycare.co.uk




Life’s for living, not worrying. But that’s sometimes easier said than done.

The homecare we provide gives the support that’s best for you so you can look forward to the things that interest you, without the burden of what might hold you back.

How can we help? It entirely depends on how you’d like us to get involved; we can do as much or as little as you want.

Remember, you don’t have to change your routine just to make things easier for us. It’s the other way around.

For example, you may want:� A hand with cleaning, ironing and preparing meals� Long term, short term or emergency care� A little help and company whilst recovering from illness� Live-in, sleep-in or night care, or simply holiday cover� Assistance with getting up and going to bed, whatever the time� Someone to accompany you to appointments or social activities� Someone to go shopping with you, for you, collect prescriptions or even walk the dog







As time moves on and some tasks become less easy, there’s no reason why you shouldn’t continue to live the life you know, in the home you’ve made. All you need is a visit from a trusted, friendly face; someone to listen and a helping hand when you’d appreciate it.

As one of the UK’s most respected care providers and a leader in its field, Audley is

recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.

We believe in honesty, integrity, pride in what we do and respect for those we do it for. What matters is that the homecare services you receive are the best fit for your lifestyle and specific to your home – no matter how much or how little you require.

�

��

�

�

�

�







Life’s for living, not worrying. But that’s sometimes easier said than done.

The homecare we provide gives the support that’s best for you so you can look forward to the things that interest you, without the burden of what might hold you back.

How can we help? It entirely depends on how you’d like us to get involved; we can do as much or as little as you want.

Remember, you don’t have to change your routine just to make things easier for us. It’s the other way around.

For example, you may want:� A hand with cleaning, ironing and preparing meals� Long term, short term or emergency care� A little help and company whilst recovering from illness� Live-in, sleep-in or night care, or simply holiday cover� Assistance with getting up and going to bed, whatever the time� Someone to accompany you to appointments or social activities� Someone to go shopping with you, for you, collect prescriptions or even walk the dog




For confidential and completely free advice call Audley CareWhite Horse Branch Manager Joanna Lander on:

01488 68702001926 833048

Safeguarding adultsMany adults, because of illness or disability, may be unable to protect themselves from abuse.

Vulnerable adults may be certain older people, people with learning disabilities, physically disabled people, people with mental ill-health or those with a short or long term illness.

Abuse happens in situations where one person in a relationship has more power than the other. In adult abuse cases this could be a vulnerable adult’s paid or unpaid carer, a worker, relative, in fact almost anyone.

If you think that a vulnerable adult is being abused contact us on 01926 412080.


Services for people with sensory impairments

Health and wellbeing

Warwickshire Association for the Blind We work in partnership with the Warwickshire Association for the Blind to ensure that a number of services are available for people who have problems with their sight.

These services include:

• registering you as a person with visual impairment, following referral from a health practitioner;

• carrying out an assessment to find out what needs you may have for equipment, services and benefits;

• providing rehabilitation services, as appropriate, which could include: mobility training, daily living skills, provision of low vision aids, and development of communication skills; and

• providing information about activities and organisations that may be helpful to you.

Warwickshire Association for the Blind 5 Charles Court, Budbrooke Road, Warwick CV34 5LZ

Tel: 01926 411331


Royal National Institute of Blind People The RNIB offers practical support and advice to anyone with a sight problem.

Helpline opening hours - Monday to Friday 8.45am to 6.00pm and Saturday 9.00am to 4.00pm.

Helpline telephone number: 0303 123 9999


Deafblind Deafblind is a national charity which provides a range of support services to deafblind adults and their carers. It also campaigns on behalf of deafblind people.

Helplines: (24 hours) 0800 132320 (voice/text), tel: 01733

358100 (voice/text) and textphone: 01733 358358


Sense Sense works for people with deafblindness and associated disabilities. It offers a wide range of support and services across the UK to help sensory impaired people of all ages reach their full potential despite the many challenges facing them.

Tel: 020 7272 7774

Minicom: 020 7272 9648.


Warwickshire County Council Countywide Physical and Sensory Disability Services We offer a range of services from our Countywide Physical and Sensory Disability Services to help meet the needs of deaf and hard of hearing adults, who have additional needs as well as their families and carers. These include:

• social workers being available to help and advise on a wide range of personal and practical problems;

• registering people as deaf and hard of hearing;

• monitoring care of deaf adults in residential care;

• participating in specialist assessments for a wide range of settings such as residential care, P.A.C.E. interviews, and transitional reviews; >>

Are you finding life and everyday activities difficult?

Do you struggle with things which once were easy?

Perhaps you have already considered getting some extra help. Caring for your loved ones as well as your own family can be stressful.

At Caremark we understand that ‘home is where the heart is’. Most people would prefer to stay at home, surrounded by familiar things, remain independent and in control of their life. If you feel some extra support would be welcome, we can provide professional, friendly carers to meet your needs, whatever your requirements.

Our service is flexible and can be organised to suit you and your budget, supporting your choices and independence within a framework of safety.

So if you are looking for some extra support for your family, or you yourself need some time out from caring for your loved one, then call us.

Together we can make a difference.

Contact our friendly team for more information:

T: 02476 581244

F: 02476 100108

E: [email protected]

www.caremark.co.uk

Enjoy the comfort of home with professional care and support

Here are some of the ways we can support you:

• Support with daily routines: personal hygiene, light housework, dog walking

• Shopping and meal preparation

• Companionship

• Respite services

• Overnight support and live-in care

• Socialising and leisure activities

• Attending appointments and much more…..

Helping you to enjoy life and independence

T: 02476 581244 • E : [email protected] • www.caremark.co.ukCaremark (Coventry), G1 Enterprise House, Courtaulds Way, Foleshill Enterprise Park, Coventry, West Midlands CV6 5NX

®

Are you finding life and everyday activities difficult?

Do you struggle with things which once were easy?

Perhaps you have already considered getting some extra help. Caring for your loved ones as well as your own family can be stressful.

At Caremark we understand that ‘home is where the heart is’. Most people would prefer to stay at home, surrounded by familiar things, remain independent and in control of their life. If you feel some extra support would be welcome, we can provide professional, friendly carers to meet your needs, whatever your requirements.

Our service is flexible and can be organised to suit you and your budget, supporting your choices and independence within a framework of safety.

So if you are looking for some extra support for your family, or you yourself need some time out from caring for your loved one, then call us.

Together we can make a difference.

Contact our friendly team for more information:

T: 02476 581244

F: 02476 100108

E: [email protected]

www.caremark.co.uk

Enjoy the comfort of home with professional care and support

Here are some of the ways we can support you:

• Support with daily routines: personal hygiene, light housework, dog walking

• Shopping and meal preparation

• Companionship

• Respite services

• Overnight support and live-in care

• Socialising and leisure activities

• Attending appointments and much more…..

Helping you to enjoy life and independence

T: 02476 581244 • E : [email protected] • www.caremark.co.ukCaremark (Coventry), G1 Enterprise House, Courtaulds Way, Foleshill Enterprise Park, Coventry, West Midlands CV6 5NX

®


Mental health

It is estimated that one in four people living in the UK will be affected by issues regarding their mental wellbeing at some point in their lives. If you have any concerns about your mental health you should visit your GP who will be able to offer you advice and support.

A small amount of people may experience mental health problems to such a degree that they are diagnosed as having a mental illness, requiring the involvement of specialist services and support. The majority of people will not experience mental illness, but will experience mental health issues at different times in their lives.

If people are given support and information, those

Services for people with sensory impairments continued

>> • providing information about deafness, sign- language, deaf clubs;

• providing information about local regional and national resources for deaf people;

• service development consultation – we ask deaf people their views and what they want to improve and develop services;

• liaison with other agencies; and

• assessment, provision, installation and advice on equipment deaf people might need in their daily life for example, flashing doorbells, text phones.

Where individuals are not eligible for a service funded by us, they will be offered advice and information about possible alternative sources of assistance.

Email: [email protected] Tel: 01926 410410 Fax: 01926 413064 Minicom: 01926 413128 Text/SMS only: 07920 274577

Physical Disability and Sensory Services King’s House King Street Bedworth CV12 8LL

experiencing mental health issues can make positive changes and improvements. Only a small minority of people do not respond to appropriate help and need more specialist involvement.

You can search for services using NHS Choices www.nhs.uk/livewell/mentalhealth/Pages/Mentalhealthhome.aspx

Here you can also find out about the types of treatment available in Warwickshire and how to access them.

The Books on Prescription service, explained on page 30, may also be a useful resource.

Dementia services

The term ‘dementia’ is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions. There are over 100 different types of dementia. In England alone, there are currently estimated to be around 750,000 people living with dementia (source: Alzheimer’s Society).

There are a lot of myths and misconceptions about dementia. To help raise awareness of the condition and provide information on local services for people with dementia, Warwickshire County Council has led the development of the Coventry and Warwickshire Living Well with Dementia information portal (website). The portal contains the following information:

• information for people who have had a diagnosis of dementia. Practical hints, tips and links to resources and services that can ensure people are able to live well with their condition for as long as possible;

• information for supporting someone with a dementia

diagnosis. Practical information on taking care of themselves and effectively supporting a person with dementia;

• general information about dementia. Including the signs and symptoms of the conditions and the things that people are able to do to reduce their risks of developing dementia in later life; and

• information for Social Care and Health Practitioners about dementia diagnoses, the local pathways for Coventry and Warwickshire and services that can be accessed for people with a dementia diagnosis and their support.

Visit: www.livingwellwithdementia.org

There are a number of different support workers at the Alzheimer’s Society that can help people with dementia or their carers. Whether you need information about the diagnosis, emotional support to help adjust to the

The end of life care strategy

‘ How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.1 ’

Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published Strategies for organisations involved in providing end of life care which aim to promote high quality care for all adults at the end of life, whether this be at home, in a care home, in hospital, in a hospice or elsewhere. A care pathway approach for both the commissioning and delivery of services is strongly recommended by the Department of Health, and should encompass:

• Identifying people who are approaching the end of life and initiating discussions regarding their preferences for end of life care.

• Care planning: assessing needs and preferences, agreeing a care plan to reflect these needs and

preferences and reviewing these regularly.

• The coordination of care across all sectors (health, public and private).

• The delivery of high quality services in all locations.

• Support during the last days of life and care after death.

• Involving and supporting carers, both during a person’s illness and after their death.

Although it can feel difficult to broach this sensitive area, potential care providers always welcome questions and should be happy to explain their approach to end of life care. It is therefore worthwhile asking any questions you have with regards to end of life care, for example, whether they are following any of the national strategies recommended for implementing best practice within their home, and if so, how they are implementing it within their organisation.

1 End of Life Care Strategy - promoting high quality care for all adults at the end of life April 2008. Department of Health.


Dementia services continued

diagnosis or advice on support services available to you, please contacts Alzheimer’s Society Warwickshire on 01926 888899. The Alzheimer’s Society National Dementia Helpline provides information, support and guidance on dementia. The service can also refer people suffering from dementia to other appropriate organisations, if they need specific care.

Callers speak to trained advisers, and all calls are confidential.

Tel: 0845 300 0336 (8:30am to 6:30pm, Monday to Friday)

Warwickshire has also pledged to become a dementia friendly place to live that is inclusive of the needs of people with dementia. We are encouraging organisations and businesses to support our dementia friendly pledge and many local organisations are now formulating their own action plans which outline what they will do to become more dementia friendly. To view an up to date list of those pledging to be dementia friendly please visit:

www.dementiaaction.org.uk/west_midlands

More information on Dementia Friendly Communities can be found on the Living Well with Dementia Portal: www.livingwellwithdementia.org or requested from Coventry and Warwickshire Dementia Action Alliance on 01926 742214, or by email: [email protected]

• Specialist dementia teams in each home; our highly trained staff understand the changing day to day needs of people with dementia; and many have a dementia qualification

• Standards developed by the Alzheimer’s Society used to assess and provide a comprehensive package of care

• We get to know people; talk about their lives, reminiscing and discovering memories

• Life Stories, Life Diaries and Memory Albums help refresh and share day to day memories

CARECSPassionate about good dementia careTen homes providing care for people with dementia across WarwickshireSee back page for your nearest location

www.wcs-care.co.ukRegistered charity number: 1012788

Caring about you, caring about your past

Residents The best indication of a good home is that the residents appear happy and responsive. Are the residents:• Involved in activities or chatting? • Clean and comfortably dressed? • Encouraged to do as much for themselves as they

can?• Do they seem alert and interested? • Do they talk to you as you walk round?

Access Check whether:• The corridors and toilets are wide enough

for a walking frame or wheelchair. • Toilets and baths are suitably adapted.• There are ramps or a lift. • There is adequate signage and cues for different

parts of the home.

Bedrooms Can the person with dementia have a single room? Check whether:• Residents are encouraged to bring in some

of their own furniture and possessions.• The bedrooms are bright and pleasant. • Residents can go to their rooms when they wish to

be alone. • Residents are able to keep pets in their room

or in other areas of the home. • Staff respect the right to privacy and knock

on bedroom doors.

Toilets Check whether:• There are enough toilets within easy reach?• Staff are trained to spot the signs when

someone needs to go to the toilet? • Staff are cheerful and tactful about helping

residents use the toilet and changing them if they are incontinent?

Living areas Are chairs arranged in groups to encourage talking rather than placed in a circle round the outside of the room? Is there:• A TV or radio left on when no one is watching or

listening? • More than one room where residents can sit

or where they can be quiet or see visitors? • A garden where residents can walk safely?

Health• Which doctor or doctors can residents see? • Can a relative stay overnight if a resident is unwell? • What happens if residents need help with taking

medication?

• Are changes in medication discussed with the family carers?

Visitors Make sure that there is good communication between relatives and the home and that phone calls and visits are encouraged. • Are visitors encouraged to take residents out

or join them for a meal? • Are relatives involved in care planning and

the general life of the home?

Activities Residents should be stimulated without feeling stressed. Are: • There opportunities for residents to help staff with

small tasks if they wish? • The activities individualised and peoples’

likes/dislikes recorded in care plans?• Activities available each day or are residents

left to sit in front of the TV? • Reminiscence activities available?• Residents able to compile memory boxes?

Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. Do they:• Have any training and experience in

dementia care? • Make time to sit and chat to residents or talk

to them while they are helping them with physical tasks such as washing and dressing?

• Know about residents’ backgrounds, habits and interests?

• Ensure that the person with dementia has a member of staff particularly responsible for their care?

• Make sure there is a member of staff you can talk to about your own worries about the person with dementia?

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager:• Have a friendly manner with staff and residents? • Answer your questions openly and seem to

understand your concerns? • Have a knowledge of dementia and can

they deal with difficulties that may arise in an understanding way?

• Ensure that each resident has a care plan and their needs are regularly reviewed?

• Consult the family carer about the care plan and about any proposed changes to it?

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Residential dementia care checklist © 2014 Care Choices Ltd


‘Tell Us Once’ service

When someone dies, the last thing the loved ones left behind want to be landed with is extra paperwork and red tape. But from now on, thanks to a ‘Tell Us Once’ service being rolled out across the country, it will be easier for families to notify government authorities about the changes in their circumstances.

‘Tell Us Once’ has been launched by the Department for Work and Pensions in partnership with local authorities across England, Wales and Scotland. It enables key local and central government departments and services to be notified simply through one single appointment with your local registrar.

When you make an appointment to register the death in Warwickshire, you can extend your appointment and take up the ‘Tell Us Once’ service. This will mean that the registrar can send your information to other government organisations that need to know about the death.

The contact number to book your death registration appointment is 0300 555 0255. Lines are open 8.00am to 8.00pm Monday to Friday and 9.00am to 4.00pm on Saturday. More information can also be found on the Warwickshire County Council website: www.warwickshire.gov.uk/deathregistration


Books on prescription

Reading Well Books on Prescription (BOP) is a scheme offering high quality self-help books, eBooks and audio CDs. They are available to borrow from libraries and our website. GPs and health professionals can also ‘prescribe’ titles in the collection.

The self-help books help with a range of commonly experienced mental health issues, such as depression, anxiety and stress.

How the scheme works:

• You can be given a book prescription by your GP or mental health professional.

• Take it to your local library, where staff will help you find the book, eBook or audio CD.

• BOP collections are located in 21 libraries, and they can be obtained at any library in the county.

• If you are not already a member of the library, you can join immediately, using the book prescription as identification and take the book(s) home.

• Books and audio CDs are issued for three weeks and can be renewed if no-one is waiting for them.

• The recommended books are available for anyone to read. You do not need a prescription.

• EBook versions of some titles are also available for three weeks for free.

BOP is currently available across Warwickshire for GPs, IAPT Practitioners, Mental Health Professionals within Warwickshire County Council and Coventry and Warwickshire Partnership Trust, Occupational Health within public bodies and Wellbeing Centres to prescribe for their patients and service users.

For full details visit: www.warwickshire.gov.uk/booksonprescription or call 01926 410410.

Healthy eating

Extensive research has shown that a healthy diet and a healthy lifestyle can reduce the likelihood of many different health problems both now and later on in life. Evidence shows that illnesses relating to a poor diet include:

• complications in pregnancy;

• hypertension;

• type II diabetes;

• some cancers;

• heart disease and stroke;

• mental health issues including dementia, depression, stress and anxiety; and

• vascular disease.

For tips on a healthy diet please visit: www.nhs.uk/Livewell/healthy-eating/Pages/Healthyeating.aspx

Extra care housing

Extra Care Housing is provided by local authorities, housing associations, or the private sector. It is social or private housing that has been built or modified to suit people with long-term health conditions or disabilities. People tend to move in to Extra Care Housing when living in their own home becomes difficult.

Extra Care Housing includes properties and purpose built accommodation such as retirement villages, apartments and bungalows. These can be for sale, rent or shared ownership with many schemes offering a mixture of tenures.

It gives people the opportunity to live independently in a home of their own, but with other services on hand if they need them. These extra facilities vary depending on the site, but can include:

• 24-hour access to emergency support;

• an on-site care team 24/7;

• reablement services;

• social and leisure activities;

• a restaurant, or some kind of meal provision;

• laundry;

• fitness facilities and classes;

• a base for healthcare workers;

• some have mini-buses for residents and provide cleaning and maintenance for the property and grounds. These additional services will be charged for; and

• Extra Care Housing residents still have access to means- tested local authority services

Who is it for? Extra Care Housing suits people with long-term health conditions, or disabilities that make living in their own home difficult. It can be a very real alternative to residential care, with some people having already made the decision to move out of residential care back into more independent living. Most residents are older people, but this type of housing is becoming popular with people with disabilities

regardless of their age. It is usually seen as a long-term housing solution, but certain developments offer short-term rehabilitation such as intermediate care services for residents, with some specialising in care for people with dementia or other mental health issues such as depression.

How much does it cost? Here is an example of weekly charges (taken from January 2014):

Farmers Court, Rugby Rent: £125.49 (1 bedroom) or £152.35 (2 bedroom) Service charge: (contributes towards the cost of providing and maintaining communal services): £26.05

Wellbeing charge (an essential aspect of Extra Care Housing, which provide 24 hours a day cover. A resident may never need to use the help available - but the knowledge that they can provides the necessary reassurance): £14.99

Rohan Gardens, Warwick Rent: £141.10 (2 bedroom) Service charge: £41.69 Wellbeing charge: £15.99

How do I get a place in an Extra Care Housing scheme? Once you have identified a number of Extra Care Housing schemes you are interested in, the application procedure and eligibility criteria can vary depending on the scheme. Schemes run by local councils will normally have an eligibility criteria which you need to meet in order to qualify to live there. You may need to be:

• above a certain age (usually over 55)

• a resident in the area (or have connections to the area)

• assessed as needing Extra Care Housing following an assessment carried out by Warwickshire County Council’s adult social care services team - in order to meet your care and support needs.

To find out more please call us on 01926 410410.

Choices if you cannot live at homeMany older people can end up living somewhere where getting about is difficult or they are not happy to be because they want to please others, or not be a burden to their family. Moving after an accident or an illness can mean there is not enough time to think about what you

really want. Having the opportunity to think about the sort of place one might find desirable and suitable before a decision needs to be made is important.

One such possibility that is becoming a major development across Warwickshire is Extra Care Housing.


Care homes – definitions

If you decide that a residential care home is the best option for you we will advise you on the type of care home that will best meet your needs - this could be a residential home, or a home that provides nursing care. The home might also need to provide a specialist service, for example, dementia care. We will help you find out about homes, vacancies and prices.

Most residents have to pay for residential care, but the amount will be assessed according to your income and savings.

All care providers in the country must be registered with the Care Quality Commission (CQC). Homes are inspected by the CQC, who report on their findings. These inspection reports are available at the home or from the CQC (www.cqc.org.uk).

There are two types of residential home:

Care homes (personal care only)If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital/savings exceed £23,250*.

See page 35 for more information on paying for your care.

Care homes with nursingIf you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, the social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £110.89* per week.

* This figure may change after April 2015.


Supported living for people with disabilities

Supported living is designed to help disabled people live more independently, in their local community. Supported living enables people with learning disabilities to live in their own homes as an alternative to shared residential care and is available to people who are assessed as eligible for services using the Fair Access to Care Services (FACS) criteria. In supported living accommodation, housing and support are provided separately, and the customer has a licence or tenancy. If the support package is not meeting their needs, the service provider can be changed, without having to move home.

Support can be commissioned from a few hours a week, up to 24-hours a day, depending on assessed needs. There are also several different models of supported living, available such as living in shared houses, having a flat within a group, or living in individual tenancies in the community.

For further information on supported living visit the website: www.warwickshire.gov.uk/supportedliving Or please call us on 01926 410410.




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Care homes checklist © 2014 Care Choices Ltd

Home 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Home 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Home 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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First impressions

• Were you met when you first arrived? • Do staff seem warm, friendly and polite?• Do the residents seem happy, active and sociable?• Does the home feel homely and welcoming?• Is the home fresh, clean and comfortably furnished?

Fees• How much are the fees?• Do the fees cover all the services available?• Under what circumstances will the fees alter – e.g.

annually or according to increasing needs?• Is the notice to terminate reasonable?

Transport

• Is the home easy to get to for relatives and friends?• Does the home provide its own transport?

Accommodation• Are there multiple day/activity rooms to allow residents

choice and space to move around?• Are bedrooms single or shared? Is there a choice?• Can you decorate and re-arrange your room to suit

yourself?• Can you bring your own furniture and TV?• Is there a call system for emergencies?• Are there enough sockets in your room?• Can you control the heating in your room?• Can you lock your room and is there a secure place for

valuables?• Is there a separate dining room? Bar?• Are there toilet facilities within easy reach of the

communal facilities?• Are there both showers and baths?• Are bathrooms adapted to help people in and out

of the bath?

Accessibility

• Does the home have the right adaptations and equipment to meet your needs?

• Are all areas accessible for wheelchair users?• Does the home have extra wheelchairs and walking aids?• Is there adequate provision for people with sight or

hearing difficulties?

Life within the home

• Does the home ensure that an individual care plan is in place for every resident?

• How does the home make sure that the care plan is put into practice?

• What arrangements are in place to ensure that residents’ health needs are met? Is there a local GP practice that the home uses?

• Are there any rules and restrictions (e.g. going out, time of return etc)?

• Can you choose when to get up and retire every day?

• How are residents involved in decisions about life in the home?

• Is there a telephone where you can make and take calls in private and comfort?

• Is alcohol served or permitted?• Are there smoking and non-smoking areas?• Are there arrangements for religious observance?• Can you handle your own money?

If not, what arrangements are in place?• Does a hairdresser/chiropodist visit?• Are residents accompanied on visits to the GP or hospital?• Are pets or visiting pets allowed?

Staff

• Do the staff appear clean, cheerful and respectful?• Do the staff talk to residents and how do they talk to them?• Are the staff formally trained?• Is there an adequate number of staff on day and night?

Visitors

• Are visitors welcome at all times?• Is there somewhere to see them in private?• May your visitors join you at meals?• Can your visitors stay overnight?

Catering• Do you have a choice about meals?• Is the food varied and interesting?• Can the home cater for your dietary needs?• Can you have snacks or drinks any time of the day or night?• Can you eat in your room?

Activities• Can you continue to pursue your hobbies and interests?• Are there organised activities and entertainment?• Are outings and holidays arranged?

How much do they cost? £.................... £.................... £.................... • Are escorts available if necessary?• Is a library service available?• Can you have your own flower bed or help in the garden?• Can you stay in your own room if you want to?• Is there any involvement with the local community e.g.

schools/retailers/garden centres/volunteers visiting?

Gardens

• Are the grounds/gardens attractive?• Are all areas safe and accessible?• Is there somewhere to sit?• Are they quiet?

Contract terms • Can you retain your own room if away?• Can you have a short-stay or trial period?• Will you be given a statement of terms on admission?• Are all procedures, such as complaints, clearly spelt-out?• What notice periods exist?

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Restful Homes Group

Avon Court is a newly opened purpose built care home situated on Scholars Lane in the heart of Stratford Upon Avon and provides 64 spacious single en-suite bedrooms, each with their own shower. The home has been designed to maximise independence and our residents enjoy using our Bar, Café, Cinema, Restaurant and Computer Room.

The residents will also benefit from:

• Beauty & Hairdressing Salon• Receptionist available 7 days a week• 30 seater cinema/meeting room• Electric profiling beds

We provide the highest quality nursing, dementia and residential care in a warm, homely and luxurious environment.

Avon Court Care Centre Scholars Lane, Stratford Upon Avon, CV37 6HE. Telephone 01789 297 589 Email [email protected]

Avon Court Care Centre Avalon Court Care CentreAvalon Court Care Centre is a state of the art care home that is due to open in June that will provide the highest quality of person centred care to the over 55s requiring Residential and Dementia Care with dedicated Nursing Care available from the Summer. The luxury home has extremely spacious interior designed bedroom suites of up to 400 square foot with showers and in-built assistive technology.


• Large Cafe area• Cinema• Shop• Beauty Salon• Computer and Sensory rooms• Spacious roof terrace and a variety of lounge and dining areas.

Avalon Court Care Centre Wickmans Drive, Tile Hill, Coventry, CV4 9XA Telephone 02476 470 246 Email [email protected]

Tel: 0203 265 0135 www.restfulhomes.co.uk

Passionate about care

Avalon Court Care Centre is a state ofthe art care home that is due to openin June that will provide the highestquality of person centred care to theover 55s requiring Residential and

Dementia Care with dedicated NursingCare available from the Summer.The luxury home has extremely

spacious interior designed bedroomsuites of up to 400 square foot with

showers and in-built assistivetechnology.

The residents will also benefit from a• Large Cafe area

• Cinema• Shop

• Beauty Salon• Computer and Sensory rooms

along with a spacious roof terrace anda variety of lounge and dining areas.

Please feel free to pop in to have a look aroundor call Kathryn if you have any questionson 02476 470246or email on [email protected]

NOWOPEN TORESIDENTS

A D V E R T I S I N G F E A T U R E

AVALON Court is a highquality residential,nursing and dementia

care home in luxurioussurroundings.The Tile Hill home is run by award-winning, family-run business RestfulHomes, which has provided care for over

20 years and is trusted to care for morethan 950 residents throughout theMidlands.Home manager Zoe King has over 20years general nursing experience and hasspent six years within the homemanagement industry, so you know thestaff are up to the job of looking afterloved ones.

She has extensive training in dementiacare, palliative care, safeguarding, mentalcapacity and tissue viability. Her staff assess all residents to ensure thehome can meet your needs and everyoneis treated as an individual with their choicesand decisions respected.Detailed care plans will even be developedto meet needs and preferences.Avalon Court has got an array of facilitiesincluding a 15-seater cinema, a hairdressingsalon and a computer room with touchscreen capabilities for residents to use e-mail, Skype and the internet.There are also four specially-designedsensory rooms providing stimulation ofsight, sound and touch within a beautifulenvironment.

Personal plans are also put together withan activities co-ordinator to findappropriate activities for residents.A ground floor garden offers the chance toget some fresh air along with a roof gardenwith extensive views over both Coventryand the countryside.Outside areas and reception are monitoredby CCTV and linked to monitors in bothreception and the nurses stations.Each bedroom has been tastefullydecorated with a range of six styles, whilebeds have sensors that inform staff andturn on the lights when someone gets outof bed.There are 107 bedrooms and all have theirown en-suite wet room showers withfitted shower seats.Visitors are encouraged to come and go asthey please and with a spacious cafe andbar to relax and socialise in, there's plentyto do at Avalon Court.

High quality care amid luxurioussurroundings at the family-runAvalon Court Care Centre

• Nursing Care• Dementia Care• Multiple Sclerosis Care

• Residential Care• Early Onset Dementia• Parkinson’s Disease

• Palliative Care• Respite Care• Long & Short Stay (over 50’s)

NOW OPENFEEL FREE TO POP IN AND HAVE A LOOK AROUND

The best care is not about just ticking boxes ...

Social care assessments, support plans and personal budgets Warwickshire County Council helps people who need extra support to live as independently as possible. We help by working with health services, voluntary

groups and independent care organisations to arrange services. These services may be jointly or partially funded by us.

This Directory’s free helpline

This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care, care homes or housing with care schemes that meet your criteria. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes

with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.


Restful Homes Group

Avon Court is a newly opened purpose built care home situated on Scholars Lane in the heart of Stratford Upon Avon and provides 64 spacious single en-suite bedrooms, each with their own shower. The home has been designed to maximise independence and our residents enjoy using our Bar, Café, Cinema, Restaurant and Computer Room.


• Beauty & Hairdressing Salon• Receptionist available 7 days a week• 30 seater cinema/meeting room• Electric profiling beds

We provide the highest quality nursing, dementia and residential care in a warm, homely and luxurious environment.

Avon Court Care Centre Scholars Lane, Stratford Upon Avon, CV37 6HE. Telephone 01789 297 589 Email [email protected]

Avon Court Care Centre Avalon Court Care CentreAvalon Court Care Centre is a state of the art care home that is due to open in June that will provide the highest quality of person centred care to the over 55s requiring Residential and Dementia Care with dedicated Nursing Care available from the Summer. The luxury home has extremely spacious interior designed bedroom suites of up to 400 square foot with showers and in-built assistive technology.


• Large Cafe area• Cinema• Shop• Beauty Salon• Computer and Sensory rooms• Spacious roof terrace and a variety of lounge and dining areas.

Avalon Court Care Centre Wickmans Drive, Tile Hill, Coventry, CV4 9XA Telephone 02476 470 246 Email [email protected]

Tel: 0203 265 0135 www.restfulhomes.co.uk

Passionate about care

Avalon Court Care Centre is a state ofthe art care home that is due to openin June that will provide the highestquality of person centred care to theover 55s requiring Residential and

Dementia Care with dedicated NursingCare available from the Summer.The luxury home has extremely

spacious interior designed bedroomsuites of up to 400 square foot with

showers and in-built assistivetechnology.

The residents will also benefit from a• Large Cafe area

• Cinema• Shop

• Beauty Salon• Computer and Sensory rooms

along with a spacious roof terrace anda variety of lounge and dining areas.

Please feel free to pop in to have a look aroundor call Kathryn if you have any questionson 02476 470246or email on [email protected]

NOWOPEN TORESIDENTS

A D V E R T I S I N G F E A T U R E

AVALON Court is a highquality residential,nursing and dementia

care home in luxurioussurroundings.The Tile Hill home is run by award-winning, family-run business RestfulHomes, which has provided care for over

20 years and is trusted to care for morethan 950 residents throughout theMidlands.Home manager Zoe King has over 20years general nursing experience and hasspent six years within the homemanagement industry, so you know thestaff are up to the job of looking afterloved ones.

She has extensive training in dementiacare, palliative care, safeguarding, mentalcapacity and tissue viability. Her staff assess all residents to ensure thehome can meet your needs and everyoneis treated as an individual with their choicesand decisions respected.Detailed care plans will even be developedto meet needs and preferences.Avalon Court has got an array of facilitiesincluding a 15-seater cinema, a hairdressingsalon and a computer room with touchscreen capabilities for residents to use e-mail, Skype and the internet.There are also four specially-designedsensory rooms providing stimulation ofsight, sound and touch within a beautifulenvironment.

Personal plans are also put together withan activities co-ordinator to findappropriate activities for residents.A ground floor garden offers the chance toget some fresh air along with a roof gardenwith extensive views over both Coventryand the countryside.Outside areas and reception are monitoredby CCTV and linked to monitors in bothreception and the nurses stations.Each bedroom has been tastefullydecorated with a range of six styles, whilebeds have sensors that inform staff andturn on the lights when someone gets outof bed.There are 107 bedrooms and all have theirown en-suite wet room showers withfitted shower seats.Visitors are encouraged to come and go asthey please and with a spacious cafe andbar to relax and socialise in, there's plentyto do at Avalon Court.

High quality care amid luxurioussurroundings at the family-runAvalon Court Care Centre

• Nursing Care• Dementia Care• Multiple Sclerosis Care

• Residential Care• Early Onset Dementia• Parkinson’s Disease

• Palliative Care• Respite Care• Long & Short Stay (over 50’s)

NOW OPENFEEL FREE TO POP IN AND HAVE A LOOK AROUND

The best care is not about just ticking boxes ...

Are you eligible?

We help people with the greatest need for support by using the Fair Access to Care Services (FACS) eligibility criteria. We will discuss this with you at your assessment. If you are not eligible for help from us, we will give you information about other organisations that may be able to help you.

We would normally arrange support if you are not able to:

• get out of your bed or chair or move around without help;

• look after yourself because you cannot prepare meals and drink; and/or

• wash or dress yourself properly, and you need help to manage those essential tasks.

If you are at significant risk because:

• your main carers, relatives, friends or neighbours who provide a lot of help cannot continue to provide all the help you need;

• you have needs arising from severe dementia or depression; or

• you have suffered from physical, sexual, psychological or financial abuse, or if there are good reasons to suspect you might be at risk of this happening.

If you are a carer and:

• you are putting your own health and welfare at risk because of your caring tasks; or

• you might need support to continue in your caring role.

We would not normally arrange support for:

• housework;

• shopping;

• collecting pensions;

• collecting prescriptions;

• ironing or other household tasks; or

• bathing, if you can manage a shower or strip wash.


What is a social care assessment?

People who are thought to be eligible for support have a social care assessment, this is how we find out what people’s needs are and what outcomes they want to achieve with their support.

To achieve this we will need to ask you questions about your needs or problems and how they are affecting your day-to-day life. We will only ask questions which help us to understand your needs or problems. This will include basic information such as your name and address, date of birth, next of kin, and GP. We may also need to discuss your current health, medical history, family, housing and financial situation, and personal care.

The assessment is an opportunity for you to say what you think and to ask us questions. We will listen carefully to your views and take your wishes and feelings into account.

You will only need to give your personal details and information about your needs or problems once and, if you agree, we will then share this information with other people involved in your care. We may have to ask other people for information about you. For example, we may need to ask your doctor to tell us something about your health problems. We will not normally collect or record any information about you, or share it with anyone else, without your permission. We call this ‘consent to share and record information’ - the person who does your assessment will explain this to you.

If you contact us by telephone on 01926 410410, you will initially speak to a customer service adviser based in the customer service centre, who will be able to advise you of your eligibility for further assessment for services.

If you are eligible for help we will talk to you, and your family and carers with your permission, about the options available to you. We will then write a plan that sets out the support we have agreed with you. If you are caring

for someone on a regular basis and feel you would like to be assessed in your own right as a carer you can request a carer’s assessment.

What is the support plan?After your assessment is completed we will discuss with you how you wish to be supported, this can include your family, friends or carers if you want it to. The support plan will give the detail of when you will get support, the type of support, how often you have it and who will provide it to you.

What is a personal budget?We now give people who are eligible for long term support a personal budget, this is the money to buy the support identified in the support plan.

The personal budget can be used in two different ways, you can choose to take the money and arrange your own support, this is called a ‘direct payment’ which just means that we pay you the money directly rather than paying the person or organisation that supports you. This gives you a lot of control over how your support is provided and makes it simple for you to change the arrangements.

If you want to use a direct payment but are worried about making the arrangements we can provide you with support or this can come from family or friends if they are willing to help you.

The other way of receiving your personal budget is for us to arrange the support for you - this would be done by the person who completes your assessment and support plan. We will still involve you in deciding how to arrange your support but you will need to come back to us if you want to change anything.

You are also able to have a direct payment for some aspects of the support plan and have us arrange support for other parts of your plan.

Your financial assessment

By law we can ask people that receive adult social care services to contribute to the cost of the support they receive. These contributions help us to continue to provide adult social care services to the growing number of people who need them.

Everyone will be offered a financial assessment to work out how much they can afford to pay towards the cost of their care.

What does a financial assessment involve?We will ask you to provide us with information about your income and any capital that you have so that we can calculate how much you are able to contribute towards

your care.The financial assessments will make sure you keep a

basic level of income to include basic housing costs and agreed disability related expenses.

As part of this assessment, we will take account of any savings you have, as follows:

Savings / ContributionBelow £14,250 We will not take these savings into account in the assessment.

Between £14,250 and £23,250

37

Your financial assessment continued


A tariff income of £1.00 for each £250 (or part of £250) and add this to your income used in the assessment.

Above £23,250 We will assess you as being able to pay the maximum contribution, no matter what other incomeand disability costs you may have. As part of the assessment we will also give you advice on welfare benefits so you may be able to increase your income by claiming all the benefits you may be entitled to.

You can choose not to have a financial assessment, but this means that you will automatically need to make the maximum contribution for your care.

What is self-funding?People arrange their own social care services for different reasons; some pay the full costs and others may pay a contribution. If you are paying the full cost of your care, you are known as a ‘self-funder’. This means that either you:

• have chosen not to approach us for help; or

• have been assessed but you are not currently eligible for services; or

• are eligible for services, but your savings are above £23,250.

If, following an assessment, you have been told that you do not currently meet the eligibility criteria for services, or are simply arranging your own support, a list of service providers through voluntary or independent organisations can be found in this publication or on our Warwickshire Directory (https://directory.warwickshire.gov.uk). This means that you can choose and pay for the kind of services you feel you need.

We have a specialist team in the centre of Warwick who are committed to meeting the needs of elderly and vulnerable clients. We can advise you on all aspects of the law relating to care, offering sympathetic, understandable advice to clients and their families including:

• Care fees and who should pay for them • Entitlement to NHS Funding • Court of Protection Applications • Lasting Powers of Attorney • Wills, Probate and Inheritance Tax Planning

We offer Free First Advice so if you have any query regarding care please contact Debbie Anderson and her team.

Moore and Tibbits

Changing the way you see lawyers

01926 491181 [email protected]

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Local charges

These are the costs you can expect to contribute for local services and may be subject to change. For more information please visit our website: www.warwickshire.gov.uk/socialcarecharges or call 01926 410410.

Transport Your transport contribution is based on the actual number of journeys you make with your transport service.

• Transport distance up to 5 miles (rate per journey) £5.17.

• Transport distance 5 to 10 miles (rate per journey) £8.63.

• Transport distance over 10 miles (rate per journey) £12.23.

Telecare £4.87 per week. Your telecare service contribution is based on the actual number of weeks or part weeks that you receive a telecare service.

Day care Your day care contribution is based on the actual number of days or part days you attend the day care service.

• Day care – older people and mental health (day or part day rate) £25.21.

• Day care learning disabilities (day or part day rate) £46.74.

• Day care physical disabilities (day or part day rate) £40.28.

Home care £14.24 per hour. Your home care contribution is based on the actual number of home care hours that you receive. If you wish to cancel or change your care you must give 24 hours’ notice or you may still be charged.

Respite care £51.80 per day. Your respite care contribution is based on the actual number of days you receive your respite care service.

Carers replacement services (sitting service) £14.24 per hour.

Personal assistant services £10.78 per hour. Your personal assistant contribution is based on the full cost of paying and employing personal assistants (hourly rate, via a direct payment).

Other chargeable services You will be required to pay the full cost of other chargeable services and support such as laundry services.


Local charges continued

For more information please visit our website: www.warwickshire.gov.uk/socialcarecharges or call 01926 410410.

If you’re not happy with your assessment or support plan you can ask for your assessment to be reviewed by contacting the manager of the team that carried out the assessment. If you are still unhappy you can complain or make comments to the manager of the team that has been dealing with you.

Self-funding advice

If you have more than £23,250* in capital or savings you will have to pay for any care services you require, although if you need care in your own home or are considering moving into a care home, you still qualify for a Community Care Assessment by us. The assessment will make sure that your needs will be met. Also, if you expect your capital to fall below £23,250* as a result of paying for care, we may then help you with the cost.

If you are moving into a care home, you may be entitled to some of the following financial assistance and support:

Twelve-week property disregard

This applies if:

• your former home is included in your financial assessment;

• your other capital is less than £23,250*; and

• your income is not enough to meet your care home fees.

We can help with the cost during the first twelve weeks of permanent care in a home, provided our assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period.

Deferred payment agreements After the twelve-week property disregard period, we may be able to help you while your property is being sold. We will charge any financial help we give against the value of your home. This means we will take back the amount we have paid once your property has been sold. However, we may limit how much we will pay. It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £54.45* a week if you need care by day or night, and at the higher rate of £81.30* a week if you need care during the day and night. Everyone who needs care can, and should, claim Attendance Allowance.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to NHS Nursing Care Contribution towards the cost. It is not means-tested and is currently £110.89* a week for the standard rate. This is paid directly to the home.

What if you run out of money? If your capital is likely to reduce to £23,250* as a result of paying for care, you must tell us well in advance that this is going to happen. We will then be able to help with your care fees (provided your assessment has shown that you need residential care). We will carry out a financial assessment to confirm the date from which your funds fell below £23,250*, and the amount we will contribute towards your care. Third party payments are explained overleaf.

* Figures mentioned here may change after April 2015. >>


Self-funding advice continued

>> Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

Third party payments If the care home you eventually choose costs more than the rate we will contribute, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party payment’. Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been confirmed, they must sign an agreement formalising the arrangement. It is important that whoever agrees to do this for you is made aware that the amount could increase in the future and they must be confident any increases will be met. Should payments stop for any reason, you should seek help and advice from us immediately. As the financing of care is a complex area, you are advised to contact us to ask for specific advice and individual guidance.

01564 [email protected] Hall Lane, Ullenhall, Warwickshire, B95 5PS

Mockley Manor Care Home is set in beautiful, well-maintained grounds on the outskirts of the pleasant village of Ullenhall, near Henley in Arden. The home is situated in the heart of the Warwickshire countryside only 7 miles from Redditch town centre and is easily accessible from Stratford, Solihull and the M42.

We care because you care

Fully Secure Home Cooked Meals

Friendly Helpful Sta� Meet CQC Standards

Full Activity Programme Specialist Care

www.coatewatercare.co.uk

Mockley Manor Nursing home

NEW Specialist Dementia Unit


The Warwickshire Association of Care HomesThe Warwickshire Association of Care Homes (WACH) represents a majority of independent care homes in the county. The Association is recognised by Warwickshire County Council, Clinical Commissioning Groups and the Care Quality Commission (CQC) and liaises with them on a range of issues aimed at providing and maintaining the highest standards of residential care to the elderly people of Warwickshire.

Our aims are:

• To promote and encourage the highest level of care for service users within its member homes embracing the fundamental principles of good care practice to improve and sustain service users overall quality of life.

• To provide support and information to potential service users and their families on all matters relating to care assessment and placement. In particular to maintain our web-based vacancy reporting and information service on www.wpic.co.uk.

• To prevent service users from being referred to facilities which are inadequate for their assessed needs.

• To ensure that the substantial contribution to care for the elderly made over recent years by the independent sector is fully recognised for its quality and cost effectiveness.

• To represent the independent sector in the formulation, development, implementation and interpretation of community care policies for the county with Warwickshire County Council, Health Authorities, Clinical Commissioning Groups and the Care Quality Commission.

• To represent members honestly and equitably in accordance with the Government directive ‘Building Capacity and Partnerships in Care’ and that the guidelines are honestly applied to the people of Warwickshire.

For more information please contact:

Mike Leyland, WACH, Linden Lodge, Church Road, Warton, Tamworth, Staffordshire B79 0JR Tel: 07801 863616

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077 36

The Warwickshire Association of Care HomesThe Warwickshire Association of Care Homesrepresents a majority of independent care homes inthe county. The Association is recognised byWarwickshire Adult, Health and Community Services,PCTs and the Care Quality Commission (CQC) andliaises with them on a range of issues aimed atproviding and maintaining the highest standards ofresidential care to the elderly people of Warwickshire.Our aims are:• To promote and encourage the highest level of

care for service users within its member homesembracing the fundamental principles of goodcare practice to improve and sustain service usersoverall quality of life.

• To provide support and information to potentialservice users and their families on all mattersrelating to care assessment and placement. Inparticular to maintain our web based vacancyreporting and information service (supported byWarwickshire Social Services) on ww.wpic.co.uk.

• To prevent service users from being referred to

facilities which are inadequate for their assessedneeds.

• To ensure that the substantial contribution tocare for the elderly made over recent years by thesector is fully recognised for its quality and costeffectiveness.

• To represent the independent sector in theformulation, development, implementation andinterpretation of community care policies for thecounty with Warwickshire County Council, healthauthorities, Primary Care Trusts and the CareQuality Commission.

• To represent members honestly and equitably inaccordance with the Government directive‘Building Capacity and Partnerships in Care’ andthat the guidelines are honestly applied to thepeople of Warwickshire.

For more information please contact: Mike Leyland, WACH, Linden Lodge, ChurchRoad, Warton, Tamworth, Staffordshire B79 0JR

WACH

The Warwickshire Association of Care Homes has introduced a ‘quick search’ web site to show you which homeshave available vacancies. The information is updated weekly and can tell you at a glance:

• What type of care is available

• Access to care advice support line

• Where the vacancies are

• The geographical location via a County map

• Details of the individual homes

• Advice and guidance in what to look for in selecting either nursing, residential or home care or other models of supported / assisted living

• A guide to the financial issues in care placement

• What to look for by way of a check list

EASY ACCESS TO AVAILABLE BEDS

Contact: www.wpic.co.uk or 07801 863616

Healthwatch

Coventry LINk and Warwickshire LINk were abolished at the end of March 2013 and replaced by Coventry Healthwatch and Warwickshire Healthwatch.

The Clinical Commissioning Groups are working closely with both LINks during the transition to the new arrangements and will continue to work with Healthwatch, which now has stronger statutory duties to ensure local patient and public feedback is given to the CCG and that they are involved in commissioning and planning.

Healthwatch Coventry c/o Voluntary Action Coventry 29 Warwick Road, Coventry CV1 2ES Tel: 0247 622 0381

Healthwatch Warwickshire Royal Leamington Spa, Warwickshire CV31 2DL Jennie Day - Central Coordinator Email: [email protected] Tel: 01926 453963

42

Changes to the NHS


As part of the changes to the NHS brought about by the Health and Social Care Act 2012, Primary Care Trusts (PCTs) and Strategic Health Authorities (SHAs) ceased to exist in 2013. Their responsibilities were taken over by Clinical Commissioning Groups (CCGs) and the NHS Trust Development Authority.

The local CCGs have responsibility for planning and commissioning healthcare and will work with local people and organisations, including councils and the providers of health and social care, to plan and pay for health services in the area.

NHS Coventry and Rugby Clinical Commissioning Group Represents all GPs in Coventry and Rugby and comprises 77 GP practices.Christchurch House, Greyfriars LaneCoventry CV1 2GQTel: 0247 655 3344Email: [email protected]

NHS South Warwickshire Clinical Commissioning Group Comprises 36 GP practices, representing a population of 270,000.

Westgate HouseWarwick CV34 4DE Tel: 01926 493491 ext 245 Email: [email protected]

NHS Warwickshire North Clinical Commissioning Group Comprises 28 GP practices, for a local population of approximately 184,000 people. Room 14,Lewes HouseNuneaton CV10 7DJTel: 0247 686 5243 Email: [email protected]

Useful local contactsWe continue to work closely with our partners to improve the health and wellbeing of the people of Warwickshire and below are some of the main contact details where you will be able to obtain more information about health services locally and nationally.

Age UK WarwickshireProvide a wide range of services and activities for the local community and older people and their carers across the county.8 Clemens Street, Leamington SpaWarwickshire CV32 4SUTel: 01926 458100Web: www.ageconcernwarwickshire.org.uk

Alzheimer’s Society Offer advice and support to people with dementia and their carers. South Warwickshire Branch10 Wise Street, Leamington Spa, Warwickshire CV31 3APTel: 01926 88 88 99Web: www.alzheimers.org.uk

Association of Charity OfficersA national umbrella body for benevolent charities.Unicorn House, Station Close,Potters Bar, Hertfordshire EN6 3JWTel: 01707 651777 • Web: www.aco.uk.net


Useful local contacts continued

Care ChoicesPublishers of this Directory, Care Choices also runs a free helpline, designed to generate reports of care providers which match your specific needs. Freephone 0800 389 2077 for more information or visit www.carechoices.co.uk

Care Quality Commission (CQC), The National inspector and regulator of care services.National Customer Service Centre:Tel: 03000 616161Web: www.cqc.org.uk

Carers UKThe voice of carers.20/25 Glasshouse Yard, London EC1A 4JTTel: 0207 490 8818 • Web: www.carersuk.org

Counsel and Care Advice and help for older people.Twyman House, 16 Bonny Street, London NW1 9PGTel: 0845 300 7585Web: www.counselandcare.org.uk

Crossroads CareRun a network of care attendance schemes throughout the UK.10 Regent Place, Rugby, Warwickshire CV21 2PNTel: 01788 573653Web: www.crossroads.org.uk

Electronic Quality Information for Patients (EQUIP) Provides quality health information in Warwickshire including details of hospitals, walk-in centres and patient information services.Tel: 0121 695 2227Web: www.equip.nhs.uk/services/warwick.html

Friends of the ElderlyA charity supporting older people who have a range of practical needs.40-42 Ebury Street, London SW1W 0LZTel: 0207 730 8263Web: www.fote.org.uk

Guideposts Carers Support ServiceProvide services for carers in north Warwickshire, Nuneaton & Bedworth and Rugby areas.Tel: 0247 638 5888

Mental Health Services for people under 65Riversley Park Resource Centre,Riversley Park, Coton Road, Nuneaton CV11 5TUTel: 0247 637 3806

National Association for Providers of Activities for Older People (NAPA)Champion activities for older people in residential settings.Bondway Commercial Centre,5th Floor Unit 5.12, 71 Bondway, London SW8 1SQTel: 0207 078 9375Web: www.napa-activities.co.uk

NHS Choices Information about health and choices.Web: www.nhs.uk

NHS Warwickshire Plans, develops and commissions healthcare to meet the needs of the local population.Tel: 01926 493491 • Web: www.warwickshirepct.nhs.uk Email: [email protected]

Rethink The largest national voluntary sector provider of mental health services.Paul’s House, Tower Street, Taunton TA1 4BHTel: 0300 5000 927Email: [email protected] • Web: www.rethink.org.uk

Warwickshire Association of Care Homes Tel: 07801 863616 • Web: www.wpic.co.uk

Warwickshire DirectoryThe County Council’s online Warwickshire Directory: https://directory.warwickshire.gov.uk provides information on a range of services in Warwickshire relating to adult, children and young people’s social care. It currently holds over a thousand entries about local organisations, groups and agencies that provide activities, advice, services and support for you - with more being added all the time. The Warwickshire Directory allows you to search by location, keyword or to browse through the navigation to find what you are looking for with the ability to:

• leave feedback on providers;

• compare services; and

• create and save a short-list of services for future reference.

Warwickshire Partners In Care c/o Linden Lodge,Church Road, Warton, Tamworth, Staffordshire B79 0JRTel: 07801 863616 Web: www.wpic.co.uk


Arden HouseResidential Care Home

Situated in the heart of Leamington Spa, within walking distance of shops and parks, Arden House offers care for 32 residents. Our aim is to provide a secure, relaxed, homely environment where residents

comfort and care is of prime importance.

• 24hr care by fully qualified staff • Home cooked fresh food catering for any special dietary requirements • Daily program of activities • 3 lounge/dining areas • Indoor children’s play area

• Large landscaped gardens • Hairdresser/chiropodist/mobile shop

Feel free to visit anytime, no appointment necessary.Arden House 18-20 Clarendon Square, Leamington Spa, CV32 5QT

Tel: 01926 423695 Web: www.greensleeves.org.uk Registered charity No: 1060478

james hirons53 Lillington road, Leamington spa, CV32 6LD

Telephone: 01926 422425 • www.jameshirons.org.uk • email: [email protected]

registered Charity no.217304

• high standards of care• Dedicated, qualified staff• Long term, respite and day care• individually styled single rooms• extensive landscaped grounds• Daily programme of activities• Varied healthy menus• Visitors welcome at any reasonable time

Nursing care at its best in Royal Leamington Spa.

Eversleigh Nursing Home 2 - 4 Clarendon PlaceRoyal Leamington Spa CV32 5QNTel: 01926 424431

Web: www.eversleighnursinghome.co.ukEmail: [email protected]

Registered and fully compliant with CQC essential standards of quality & safety.

Accreditation for end of life care

Set in a large and beautiful recently refurbished Regency building in the heart of Royal Leamington Spa, Eversleigh Nursing Home provides the very best in nursing care, whether long or short term. We offer experienced registered nurses who have the necessary expertise in caring for older people, chosen for their understanding of the unique circumstances encountered in later life.

We pride ourselves in:-• Care, Compassion and Choice• Luxurious surroundings• Highly trained and dedicated staff team• Personalised care to meet your individual needs• A comprehensive social care programme• Investors in People Accreditation• Gold Standard Framework Accreditation• Full compliance with CQC Essential Standards of Quality and Safety

To arrange a visit please contact the Home Manager and we would be very pleased to show you round and discuss your particular needs.


Warwick & Leamington Spa care homes

Warwick & Leamington Spa

ADELAIDE HOUSE RESIDENTIAL CARE HOME 6 Adelaide Road, Leamington Spa CV31 3PW Tel: 01926 420090 WACH OP D PDALBEMARLE REST HOME 50 Kenilworth Road, Leamington Spa CV32 6JW Tel: 01926 425629 WACH OP D

ARDEN HOUSE 18-20 Clarendon Square, Leamington Spa CV32 5QT Tel: 01926 423695 WACH Advert page 44 OP D PD

BEECH LODGE – DEAF-INITELY INDEPENDENT 26-28 Warwick New Road, Leamington Spa CV32 5JJ Tel: 01926 337743 PD LDA SIBETHANY Clarendon Place, Leamington Spa CV32 5QN Tel: 01926 423661 OP D PDBURGESS CARE Fosse Way, Leamington Spa CV31 1XH Tel: 01926 614048 LDACLARENDON MANOR Golf Lane, Whitnash, Leamington Spa CV31 2PZ Tel: 01926 426758 OP DCRAIGHAVEN CARE HOME 4 Heath Terrace, Leamington Spa CV32 5LY Tel: 01926 429209 WACH OP DFOURWAYS Mason Avenue, Lillington, Leamington Spa CV32 7PE Adverts page 28 & outside back cover Tel: 01926 421309 WACH OP DGLEBE HOUSE 50 Radford Road, Leamington Spa CV31 1LZ Tel: 01926 422321 LDAGREENWAYS CARE HOME Marton Road, Long Itchington CV47 9PZ Tel: 01926 633294 WACH OPHANCOX CLOSE, 7-8 Weston Under Wetherley, Leamington Spa CV33 9GD Tel: 01926 633548 OP LDA YAHAVEN HOUSE RESIDENTIAL HOME Warwick Road, Kineton, Warwick CV35 0HN Tel: 01926 641714 OP D

HEART OF ENGLAND MENCAP 1 Old Road, Southam CV47 1HP Tel: 01926 812312 LDAINDIVIDUAL CARE SERVICES 60 Ward Grove, Myton, Warwick CV34 6QL Tel: 01926 410713 LDA

JAMES HIRONS CARE HOME 53 Lillington Road, Leamington Spa CV32 6LD Tel: 01926 422425 WACH Advert page 44 OP

LAWNS, THE 1 Gleave Road, Warwick, Warwickshire CV31 2JS Advert inside back cover Tel: 01926 425072 OP D PD SIMANOR ROAD, 9 Leamington Spa CV32 7RJ Tel: 01926 313227 OP MH YA NEWLANDS Advert page 28 & outside back cover Whites Row, Kenilworth CV8 1HW Tel: 01926 859600 WACH PD YANORFOLK STREET, 13 Leamington Spa CV32 5YQ Tel: 01926 313227 OP MH YA PARK VIEW Priory Road, Warwick CV34 4ND Tel: 01926 493883 Advert inside back cover OP D PD SIPEACEHAVEN 12 Kenilworth Road, Royal Leamington Spa CV32 5TL Tel: 01926 422079 OP D PDPEOPLE IN ACTION 4 Milverton Terrace, Leamington Spa CV32 5BA Tel: 01926 882831 PD LDA SI YASYCAMORES, THE Sydenham Drive, Leamington Spa CV31 1PB Tel: 01926 420964 WACH OP DTURNING POINT 52 Russell Terrace, Leamington Spa CV311HE Tel: 01926 431471 OP LDA YATURNING POINT 26 Willes Road, Leamington Spa CV31 1BN Tel: 01926 336437 LDA YA

continued on page 47 >>

WACH - Member of the Warwickshire Association of Care Homes - see page 41 Advertisers are highlighted

Service User Bands


To find out how we can help call us on Ambleside care home: 0333 321 0923 or visit careuk.com/ambleside Priors House care home: 0333 321 1924 or visit careuk.com/priors-house

What do you see?Creative souls or life in a care home?

Ambleside care home, Evesham Road, Dodwell, Stratford-upon-Avon CV37 9STPriors House care home, Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW

At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like painting. As well as keeping hands and minds active, it’s a chance to demonstrate their creativity.

PRIORS HOuSe

caRe HOme

NOW OPEN

47

Warwick & Leamington Spa care homes continued

Warwick & Leamington Spa care homes with nursing


CASTEL FROMA 93 Lillington Road, Leamington Spa CV32 6LL Tel: 01926 427216 WACH PD YACAVENDISH LODGE 41 Leam Terrace, Leamington Spa CV31 1BQ Tel: 01926 427584 MH

CUBBINGTON MILL Church Lane, Cubbington, Leamington Spa CV32 7JT Tel: 01926 680025 WACH Advert page 50 OP PD YAEDEN PLACE MENTAL HEALTH NURSING HOME 1 Vicarage Road, Leamington Spa CV32 7RH Tel: 01926 313227 WACH OP MH YA

EVERSLEIGH NURSING HOME 2/4 Clarendon Place, Leamington Spa CV32 5QN Tel: 01926 424431 WACH Advert page 44 OPGALANOS HOUSE Banbury Road, Southam CV47 2BL Tel: 01926 812185 WACH OP DGUYS CROSS NURSING HOME 120/122 Coventry Road, Warwick CV34 5HL Tel: 01926 776922 WACH MH YAHELEN LEY CARE CENTRE, THE Bericote Road, Blackdown, Leamington Spa CV32 6QP Tel: 01926 313550 WACH PD YAHOMEWOOD 40 Kenilworth Road, Leamington Spa CV32 6JF Tel: 01926 423519 WACH OP

KENILWORTH GRANGE CARE HOME 4 Spring Lane, Kenilworth CV8 2HB WACH Tel: 01926 863320 Advert page 46 OP D PD LDA MH YA

KENILWORTH MANOR Thickthorn Orchards, Thickthorn Close, Kenilworth CV8 2AF Tel: 01926 858030 WACH OPNEWSTEAD LODGE NURSING HOME Warwick Road, Southam, Leamington Spa CV47 0HW Tel: 01926 813694 WACH OP

ROYAL LEAMINGTON SPA NURSING HOME, THE 14-16 Adelaide Road, Leamington Spa CV31 3PW Tel: 01926 426820 WACH Advert above OP PD

SEBRIGHT HOUSE CARE HOME 10-12 Leam Terrace, Leamington Spa CV31 1BB Tel: 01926 431141 OP D YATHISTLEY LODGE 40 Warwick New Road, Leamington Spa CV32 6AA Tel: 01926 435045 MHTURNING POINT 14 Marloeswalk, Sydenham, Leamington Spa CV31 1PA Tel: 01926 452805 PD LDA YA VICTORIA NURSING HOME 31 Kenilworth Road, Leamington Spa CV32 6JG Tel: 01926 420688 WACH OP D PD SI

VALLEY ROAD 151 Valley Road, Lillington, Leamington Spa CV32 7RX Tel: 01827 370202 OP PD LDA MH SI YAWESTGROVE HOUSE CARE HOME 42 Warwick New Road, Leamington Spa, Warwickshire CV32 6AA Tel: 01926 832826 WACH OP D

WOODSIDE Adverts page 28 & outside back cover Spinney Hill, Warwick CV34 5SP Tel: 01926 492508 WACH OP D

Set in beautiful grounds, our home provides the highest standards of 24 hour nursing care. The nursing home is set in a conservation area, only a few minutes walk from the town centre and comprises of two regency detached residencies joined by a central link.

• Friendly professional care. • Elegant single rooms some with en-suite.• Colour TV in all rooms.• Lounge and dining room. • Lovely gardens used for garden parties and barbecues in the summer.• Occupational therapy, activities organiser.

14-16 Adelaide Road, Royal Leamington Spa, Warwickshire CV31 3PW Telephone 01926 426820

The Royal Leamington Spa Nursing Home


Service User Bands


48

Nuneaton care homes

Nuneaton


5 TIVERTON DRIVE 5 Tiverton Drive, Nuneaton, Warwickshire CV11 6YJ Tel: 01905 798247 PD LDA MH YA 66 PLOUGH HILL ROAD 66 Plough Hill Road, Nuneaton CV10 9NY Tel: 01827 370202 OP PD LDA MH SI YA ACORN LODGE 132 Coventry Road, Nuneaton CV10 7AD Tel: 02476 642680 WACH OP D PDATTLEBOROUGH GRANGE Attleborough Road, Nuneaton CV11 4JN Tel: 02476 383543 WACH Adverts page 28 & outside back cover OP DBEAMAN HOUSE 66 Oaston Road, Nuneaton CV11 6JZ Tel: 02476 742206 LDABENVARDEN RESIDENTIAL CARE HOMES LIMITED 110 Ash Green Lane, Exhall, Coventry, West Midlands CV7 9AJ Tel: 0247 636 8354 OPCALDWELL GRANGE CARE HOME Donnithorne Avenue, Nuneaton CV11 4QJ Tel: 02476 383779 Advert inside back cover OP D PD SI CEDARS, THE 4 Chequer Street, Bulkington CV12 9NH Tel: 02476 362100 OP LDA YACHAMBERLAINE COURT Chapel Street, Bedworth CV12 8PT Tel: 02476 491621 WACH OP DCHASEWOOD 39 School Lane, Exhall, Coventry CV7 9GE Tel: 02476 738211 WACH OP DCHASEWOOD LODGE Mcdonnell Drive, Exhall, Coventry CV7 9GA Tel: 02476 644320 WACH OP D YACOLLYHURST 31-33 Nuneaton Road, Bedworth CV12 8AN Tel: 02476 319092 OP

DRAYTON COURT Cedar Road, Camp Hill, Nuneaton CV10 9DL Tel: 02476 392797 WACH Adverts page 28 & outside back cover OP D

FAIRFIELD Butler Crescent, Exhall, Coventry CV7 9DA Tel: 02476 311424 WACH Adverts page 28 & outside back cover OP DFRIENDSHIP CARE AND HOUSING ASSOCIATION 2 Nairn Close, Nuneaton CV10 7LG Tel: 02476 848142 LDAFRIENDSHIP CARE AND HOUSING ASSOCIATION 39- 41 Derwent Road, Bedworth CV12 8RT Tel: 01215 062800 LDAGILDAWOOD COURT School Walk, Attleborough, Nuneaton CV11 4PJ Tel: 02476 341222 WACH OP DGLEBE ROAD 13 Glebe Rd, Nuneaton, Warwickshire CV11 4BJ MH YAHOARESTONE AVENUE, 69 Whitestone, Nuneaton CV11 4TH Tel: 02476 327078 PD LDA YAINDIVIDUAL CARE SERVICES 11 Wembrook Close, Nuneaton CV11 4LJ Tel: 01527 857280 PD LDA YAINDIVIDUAL CARE SERVICES Hartshill, Nuneaton CV10 0XP Tel: 02476 393496 LDA INGLEBY HOUSE Leicester Road, Bedworth CV12 8BU Tel: 01543 484500 OP PD LDA MH SI YALONG LEA RESIDENTIAL HOME 113 The Long Shoot, Nuneaton CV11 6JG Tel: 02476 370553 WACH OPMANOR COURT HOME Manor Court Road, Nuneaton CV11 5HU Tel: 02476 383787 WACH OPMARNER HOUSE 79 Fitton Street, Nuneaton CV11 5RZ Tel: 02476 641492 PD MH SI YA ADOASTON LODGE 82 Oaston Road, Nuneaton CV7 9AS Tel: 02476 742200 LDAOLD RECTORY CARE HOME, THE Leicester Road, Bedworth CV12 8BU Tel: 02476 318863 WACH OP D PD SI


Service User Bands


Richmond Bede Village Care Home

For more information, call 02476 645544 | www.richmond-villages.com/bede

Richmond Bede Retirement and Care Village is all about quality of life

At the heart of our Village is a state-of-the-art care home where we can offer complete peace of mind through professional, personalised care – with respect for each person’s individuality.

Our range of person-centred care services includes:

•Nursingandresidentialcare

•YPDcare

•Respiteandconvalescentcare

•Largeen-suiterooms HospitalLane,Bedworth, WarwickshireCV120PB

49

Nuneaton care homes continued


PAKS TRUST 17, 18 & 42 Clarence Street, Nuneaton CV115PT Tel: 02476 742200 LDA

PEOPLE IN ACTION 132-134 Manor Court Road, Nuneaton CV11 5HQ Tel: 02476 383986 PD LDA SI YA

PEOPLE IN ACTION 136 Manor Court Road, Nuneaton CV11 5HQ Tel: 02476 353973 PD LDA SI YA

PEOPLE IN ACTION 45 Old Hinckley Road, Nuneaton CV10 0AA Tel: 02476 382960 PD LDA SI YA

PEOPLE IN ACTION 46 Princes Street, Nuneaton CV11 5NW Tel: 02476 353581 PD LDA SI YA

ROMSEY WINCHESTER AVENUE 46, 48, 50 Romsey Avenue and 81, 81a, 83 and 85 Winchester Avenue, Nuneaton CV10 0DR Tel: 02476 848143 MH

STABLES RESIDENTIAL CARE HOME, THE Castle Road, Hartshill, Nuneaton CV10 0SE Tel: 02476 392352 WACH OP

TURNING POINT The Cedars, 4 Chequer Street, Bulkington CV12 9NH Tel: 02476 362100 OP LDA YA

TURNING POINT The Poplars, 225 Arbury Road, Nuneaton CV10 7NH Tel: 020 7481 7600 225 OP LDA YA

ALLAMBIE COURT 55 Hinckley Road, Nuneaton CV11 6LG Tel: 02476 383501 OP D CAMPHILL GP LED HEALTH CENTRE Ramesden Avenue, Nuneaton CV10 9EB Tel: 02476 390008 OP D PD LDA MH SI YA AD COW LEES CARE HOME Astley Lane, Bedworth CV12 0NF Tel: 02476 313794 WACH OP D MH YAHARMONY HOUSE The Bull Ring, Chilvers Colton, Nuneaton CV10 7BG Tel: 02476 320532 WACH OP D PDHAVEN NURSING HOME New Road, Ash Green, Coventry CV7 9AS Tel: 02476 368100 OP D

HOLMFIELD NURSING HOME 291 Watling Street, Nuneaton CV11 6BQ Tel: 02476 345502 WACH OP PD

OLDBURY GRANGE NURSING HOME Oldbury Road, Hartshill, Nuneaton CV10 0TJ Tel: 02476 398889 WACH OP D PD SI YA

RICHMOND VILLAGE COVENTRY Bede Village, Hospital Lane, Goodyers End, Bedworth CV12 0PB Advert above Tel: 02476 645544 WACH OP PD YA

RNIB PEARS CENTRE FOR SPECIALIST LEARNING 5 Pears Court, Wheelwright Lane, Ash Green, Coventry West Midlands CV7 9RA Tel: 02476 369500 PD LDA SI

Nuneaton care homes with nursing


Service User Bands


Cubbington MillChurch Lane, Cubbington, Leamington Spa, CV32 7JT

01926 680 025

Edgbaston BeaumontEdgbaston, Birmingham,West Midlands, B15 2NX

01212 227 662

Harper Fields724 Kenilworth Road,

Balsall Common, CV7 7HD02476 480 495

Overslade House12 Overslade Lane, Rugby, CV22 6DY01788 851 330

At Barchester, people always tell us they feel right at home as soon as we welcomethem through our doors, and that's music to our ears. After all, we pride ourselves

on our genuine warmth and friendliness – it's all part of the first-class care and support that we provide to the people of Warwickshire and beyond.

www.barchester.com

We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help

Feel right at homewith Barchester care homes

Learn new hobbies or continue with the ones you love. We would love you to join us for an activities taster session

Cherry TreesOversley Green,

Alcester, B49 6LN01789 444 956

F_BAR_6938 Warwickshire Care Choices – 210x297mm_V2_Layout 1 16/05/2014 11:19 Page 1

51

North Warwickshire care homes

North Warwickshire

North Warwickshire care homes with nursing


BENTLEY HOUSE CARE CENTRE Twenty One Oaks, Bentley, Atherstone CV9 2HQ Tel: 01827 711740 WACH Advert page 52 OP D

LINDEN LODGE NURSING HOME Advert page 52 Linden Lane, Warton, Tamworth, Staffordshire B79 0JR Tel: 01827 899227 WACH OP D PD LDA SI YA

ORTON MANOR NURSING HOME 64-70 Birmingham Road, Water Orton B46 1TH Tel: 0121 749 4209 WACH OP D PD MH SI

164 COLESHILL ROAD Atherstone CV9 2AF Tel: 01827 718831 D BRACEBRIDGE COURT Friary Road, Atherstone CV9 3AL Tel: 01827 712895 Advert inside back cover OP D PD SIBUTTS CROFT HOUSE Tamworth Road, Corley, Coventry CV7 8BB Tel: 01676 540334 WACH OP DHATFIELD HOUSE 7 New Road, Ash Green, Coventry West Midlands CV7 9AS Tel: 02476 362326 LDAHIGHFIELD Dunns Lane, Dordon, Tamworth B78 1RS Tel: 01827 892882 LDAHOLLIES, THE Church Road, Shustoke, Coleshill B46 2JX Tel: 01675 481139 OP LDA MHINDIVIDUAL CARE SERVICES - 1 DEXTER WAY Birchmoor, Polesworth, Staffordshire B78 1AZ Tel: 01827 331713 LDALINDEN LODGE RESIDENTIAL HOME Browns Lane, Warton, Tamworth, Staffordshire B78 1TR Tel: 01827 899911 WACH Advert page 52 OP DMEREVALE HOUSE RESIDENIAL HOME Old Watling Street, Atherstone CV9 2PA Tel: 01827 718831 D NOBLE GRANGE 16-17 Webb Street, Stockingford, Nuneaton Warwickshire CV10 8JQ Tel: 0208 7482627 PD LDA MH SI YA

ORCHARD BLYTHE Wingfield Road, Coleshill, Birmingham B46 3LL Tel: 01675 467027 Advert inside back cover OP D PD SIPOLESWORTH GROUP - 32 STATION ROAD 32 Station Road, Polesworth,Tamworth, Staffordshire B78 1BQ Tel: 01827 896939 LDAPOLESWORTH GROUP - 64 LONG STREET 64-66 Long Street, Dordon, Tamworth, Staffordshire B78 1SL Tel: 01827 895073 LDAPOLESWORTH GROUP - FRIARY ROAD 8 Friary Road, Atherstone, Warwickshire CV9 3AG Tel: 01827 718066 LDAPOLESWORTH GROUP - LAUREL END Laurel End, Laurel Avenue, Polesworth, Tamworth, Staffordshire B78 1LT Tel: 01827896124 LDAPOLESWORTH GROUP - POOLEY HEIGHTS Pooley Heights, Pooley Lane, Polesworth, Tamworth Staffordshire B78 1JA Tel: 01827 894828 LDAPOLESWORTH GROUP - POOLEY VIEW 19 Pooley View, Polesworth, Tamworth, Staffordshire B78 1BN Tel: 01827 897494 LDAST CATHERINE’S BUNGALOWS Coventry Road, Coleshill B46 3EA Tel: 01675 434050 PD LDA SIST JOSEPH’S Coventry Road, Coleshill, Birmingham B46 3EA Tel: 01675 434500 WACH OP D

Cubbington MillChurch Lane, Cubbington, Leamington Spa, CV32 7JT

01926 680 025

Edgbaston BeaumontEdgbaston, Birmingham,West Midlands, B15 2NX

01212 227 662

Harper Fields724 Kenilworth Road,

Balsall Common, CV7 7HD02476 480 495

Overslade House12 Overslade Lane, Rugby, CV22 6DY01788 851 330

At Barchester, people always tell us they feel right at home as soon as we welcomethem through our doors, and that's music to our ears. After all, we pride ourselves

on our genuine warmth and friendliness – it's all part of the first-class care and support that we provide to the people of Warwickshire and beyond.

www.barchester.com

We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help

Feel right at homewith Barchester care homes

Learn new hobbies or continue with the ones you love. We would love you to join us for an activities taster session

Cherry TreesOversley Green,

Alcester, B49 6LN01789 444 956

F_BAR_6938 Warwickshire Care Choices – 210x297mm_V2_Layout 1 16/05/2014 11:19 Page 1


Service User Bands



Linden Lodge Nursing Home Telephone: 01827 899227Linden Lane, Warton, Tamworth B79 0JR

Linden Lodge Residential Home Telephone: 01827 899911Browns Lane, Dordon, Tamworth, B78 1TR

34 beds, carers for frail elderly, specialises in caring for people with dementia. New build, en-suite single rooms, hairdresser, aromatherapist, central location within community of Dordon, purpose built, Family & friends are always welcome.

Please contact Sue Willmott (Registered Manager) for further information.Email: [email protected]

Linden Lodge was purpose built in 1990 and designed specifically to meet the changing needs of our residents whilst providing the highest standard of care. Shops, visiting hairdresser, comprehensive range of social events and outings. Family & friends are always welcome.

Please contact Linda Lowrie (Registered Manager) for further information. Email: [email protected]

Linden Care Homes LTD

Opening in October 2014 and offering 35 Beds in a new purpose built building, in a central location within community of Hartshill. Designed specifically to meet the changing needs of our residents whilst providing the highest standard of care. Family & friends are always welcome.

Please contact Charlotte Haynes (Registered Manager) for further information. Email: [email protected]

Linden Grange Residential Home Main Office Telephone Enquiries:Grange Road, Hartshill, Nuneaton, CV10 0SF 01827 899227

Bentley House is a converted Georgian house with purpose built accommodation set in an elevated position overlooking beautiful Warwickshire countryside. Its quiet location, within its own grounds, provides excellent nursing and residential care for older people enabling them to live in a safe, secure, homely and friendly environment.

The Care Centre also provides care for older people with Dementia and prides itself on the range of social activities available to Service Users. It is located close to Atherstone and is in easy reach of North Warwickshire, Birmingham, Leicester, Coventry and, is less than 10 minutes from the M42/A5 .

Please contact Angela Hadley for further information or to arrange a visit.

Twenty-One Oaks, Bentley, Atherstone, Warwickshire CV9 2HQTel: 01827 711740 Fax: 01827 712901Email: [email protected]

Bentley House Care Centre

Caring for youin Warwickshire

Four Seasons Health Care provides a range of high quality residential, nursing and dementia care services for clients looking for either long stay and short stay respite care options.

Our highly trained care teams are there to ensure all your social and medical needs are met.

In a Four Seasons care home, you are assured each person will be treated as an individual, with a personalised care plan designed around thier specifi c needs, with the emphasis placed on enhancing well-being.

That’s why we’re one of the leading healthcare providers.

Rugby Care Home53 Clifton Road, Rugby, Warwickshire CV21 3QET: 01788 542353 E: [email protected]

For further information please visit www.fshc.co.uk/lp/warwickshire

Or contact the Home Manager at your local home.


Rugby care homes

Rugby

BILTON HOUSE 5 Bawnmore Road, Bilton, Rugby CV22 7QH Tel: 01788 813147 WACH OP DBINLEY WOODS 229 Rugby Road, Binley Woods CV3 2BB Tel: 02476 545671 LDA MH YACHERRY TREES 242 Dunchurch Road, Rugby CV22 6HS Tel: 01788 816940 WACH OP DCHIMNEYS RESIDENTIAL CARE HOME, THE 39 Bawnmore Road, Bilton, Rugby CV22 7QJ Tel: 01788 521901 WACH OP D LDADAVENTRY ROAD, 55 Dunchurch, Rugby CV22 6NS Tel: 01788 817573 LDADEWAR CLOSE 5 Beech Drive, Bilton, Rugby CV22 7LT Tel: 01788 811724 WACH Adverts page 28 & outside back cover OP D

DROVERS HOUSE Drover Close, Rugby, Warwickshire CV21 3HX Tel: 01788 573955 WACH Adverts page 28 & outside back cover OP D PD SIELMHURST ASSISTED LIVING AND CARE FACILITIES 42 Hillmorton Road, Rugby, Warwickshire CV22 5AD Tel: 01788 535842 WACH OP D LDA MHELMS RESIDENTIAL CARE HOME, THE 5 Main Street, Clifton-upon-Dunsmore, Rugby CV23 0BH Tel: 01788 536701 WACH OP DFRIENDSHIP CARE & HOUSING ASSOCIATION 3 - 4 Southbrook Road, Rugby CV22 5NS Tel: 02476 848144 LDA GRANVILLE HOUSE 4 Moultrie Road, Rugby CV21 3BD Tel: 01788 568873 WACH OPHOLLY HOUSE 11 Elsee Road, Rugby CV21 3BA Tel: 01788 878671 D LDA JIM GILLESPIE HOUSE 291 Dunchurch Road, Rugby CV22 6HP Tel: 01788 812644 OP

MANOR HOUSE 6 Bawnmore Road, Bilton, Rugby CV22 7QH Tel: 01788 814734 WACH OP D

MILL GREEN Newbold Road, Rugby CV21 1EL Tel: 01788 552366 WACH PD YA

MILNER HOUSE 30A Vicarage Road, Rugby CV22 7AJ Tel: 01788 573318 LDA YA

MUSMAJAS The Hall, Rugby Road, Wolston, Coventry CV8 3FZ Tel: 02476 542737 OP

PAX CARE HOME 132-134 Pytchley Road, Rugby CV22 5NG Tel: 01788 575009 MH YA

RED HOUSE, THE 236 Dunchurch Road, Rugby CV22 6HS Tel: 01788 817255 WACH OP D

RICHMOND LODGE 27 Bilton Road, Rugby CV22 7AN Tel: 01788 573318 LDA

RUGBY CARE HOME 53 Clifton Road, Rugby CV21 3QE Tel: 01788 542353 WACH Advert page 52 OP D YA

SEDLESCOMBE PARK 241 Dunchurch Road, Rugby CV22 6HP Tel: 01788 813066 WACH OP D

TE HIRA CARE HOME LTD 23 Moultrie Road, Rugby CV21 3BD Tel: 01788 561521 WACH OP

VICARAGE ROAD, 30 Rugby CV22 7AJ Tel: 01788 574849 LDA

WESTLANDS Oliver Street, Rugby CV21 2EX Tel: 01788 576604 WACH Advert page 28 & outside back cover OP D

WOODVILLE HOUSE 37 Bilton Road, Rugby CV22 7AN Tel: 01788 879181 WACH OP D PD SI


Service User Bands



St Mary’S NurSiNg HoMe

Our aim is to provide excellent standards of care within a restful and homely environment.

l All rooms are single with en-suite facilities complemented by comfortable lounges and dining rooms.l With registered nurses and trained carers working throughout the day and night we can

ensure the right levels of care are provided at all times.l We can offer – Dementia and General Nursing Care – both in dedicated units – for long or

short stays.l Other services include physiotherapy, chiropody, hairdresser and activities programme.

MONTILO LANE • HARBOROuGH MAGNA • RuGBY • CV23 0HF

For more information call us on (01788) 832589WARWICKSHIRE ASSOCIATION

OF CARE HOMES

Questions about aged care? We’ll help you find the answers

Our friendly team of specially trained advisors are here to help, 7 days a week

Many people have questions when they are thinking about aged care for themselves or for a loved one. From understanding the different options available to finding out how to pay for care – we can help.

Bupa offers free, expert advice to help you make the right decision for you and your loved ones.

† Monday to Friday, 8am - 8pm, or Saturday and Sunday, 9am - 5pm. Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles.

0333 220 4922 †

01564 [email protected] Hall Lane, Ullenhall, Warwickshire, B95 5PS

Fully Secure Home Cooked Meals

Friendly Helpful Sta� Full Activity Programme

Meet CQC Standards Specialist Care

www.coatewatercare.co.uk We care because you care

Mockley ManorNursing home

NEW Specialist Dementia Unit

55

Rugby care homes with nursing


CLIFTON COURT NURSING HOME Lilbourne Road, Clifton-Upon-Dunsmore, Rugby CV23 0BB Tel: 01788 577032 WACH OP D

MOULTRIE ROAD 3 Moultrie Road, Rugby CV213BD Tel: 01788 547585 MH

OVERSLADE HOUSE 12 Overslade Lane, Rugby CV22 6DY Tel: 01788 851330 WACH Advert page 50 OP D

ST MARY’S NURSING HOME Montilo Lane, Harborough Magna, Rugby CV23 0HF Tel: 01788 832589 WACH Advert page 54 OP D PD MH

TOWN THORNS CARE CENTRE Easenhall, Rugby CV23 0JE Tel: 01788 833311 WACH OP D PD SI YA

WARWICKSHIRE NURSING AND RESIDENTIAL HOME, THE Main Street, Thurlaston, Rugby CV23 9JS Tel: 01788 522405 WACH OP

WILLOW TREE NURSING HOME 12 School Street, Hillmorton, Rugby CV21 4BW Tel: 01788 574689 WACH OP D

WOLSTON GRANGE Coalpit Lane, Lawford Heath, Rugby CV23 9HH Tel: 02476 542912 WACH OP D

Stratford-Upon-Avon care homes

Stratford-Upon-Avon

BANCROFT GARDENS RESIDENTIAL HOME Waterside, Stratford-Upon-Avon CV37 6BA Tel: 01789 269196 WACH Advert page 57 OP D PD SI

CEDAR LAWN Cedar Close, Welcombe Road, Stratford-Upon-Avon CV37 6UP Tel: 01789 205882 WACH OP

DRAYTON AVENUE, 201 Stratford-Upon-Avon CV37 9LD Tel: 01789 269300 LDA

FIELD VIEW HOUSE Sandheys, The Slough, Crabbs Cross, Redditch B97 5JT Tel: 01527 550248 OP

FOUR ACRES Archer Close, Studley B80 7HX Tel: 01527 853766 Advert inside back cover OP D PD SI

HAVEN HOUSE RESIDENTIAL HOME Warwick Road, Kineton, Warwick CV35 0HN Tel: 01926 641714 OP D

HF TRUST 34 Shipston Road, Stratford-Upon-Avon CV37 7LP Tel: 01789 261105 OP LDA YA

HF TRUST Falstaff Home, 12 Victoria Road, Bidford- Upon- Avon, Alcester B50 4AS Tel: 01789 490526 LDAHF TRUST 7 Waterloo Road, Bidford- on- Avon, Alcester B50 4JP Tel: 01789 772141 LDA HYLANDS HOUSE Warwick Road, Stratford-Upon-Avon CV37 6YW Tel: 01789 414184 WACH OP D PD SI YALAURELS, THE The Green, Wilmcote, Stratford-Upon-Avon CV37 9UU Tel: 01789 262547 LDA MHLIMES, THE Alcester Road, Stratford-Upon-Avon CV37 6PH Tel: 01789 267076 WACH Adverts page 28 & outside back cover OP D

LOW FURLONG Darlingscote Road, Shipston-on-Stour CV36 4DY Tel: 01608 662005 Advert inside back cover OP D PD SI

LOWER MEADOW Drayton Avenue, Stratford-Upon-Avon CV37 9FL Tel: 01789 268522 Advert inside back cover OP D PD SI



Service User Bands



Saffron Meadow, Stratford-Upon-avon, warwickShire cv37 6Gd telephone: (01789) 414078 fax: (01789) 414048

eMail: [email protected]

A comfortable home located in impressive surroundings near the River Avon and Stratford old town.

Varied social activity programme planned to suit most needs of residents wishing to participate.

Respite, carer breaks and convalescent care can be provided for patients of all ages.

Close care apartments are also available for leasehold purchase with ‘buy back’ guarantee.

The Stratford Bentley Nursing Home

Salford HouseResidence FoR The ReTiRed

• Privately owned Residential Home providing excellent accommodation and standards of care.• Friendly and homely environment. • Extended Georgian property.• Large private gardens. • Many rooms en-suite. • Village location.

• Close to Stratford-Upon-Avon and the Cotswolds. • Visiting G.P. and other community services.

For further information and to discuss your requirements, please contact: MR NICK BAILEY Care Manager

SALFORD HOUSE, STATION ROAD, SALFORD PRIORS, NR EVESHAM WR11 8UX

Telephone: 01789 772461 Email: [email protected] www.salfordhouse.co.uk





Stratford-Upon-Avon care homes with nursing

ALBANY HOUSE 16/18 Albany Road, Stratford-Upon-Avon CV37 6PG Tel: 01789 261191 MH

ALVESTON LEYS NURSING HOME Kissing Tree Lane, Alveston, Stratford-Upon-Avon CV37 7QN Tel: 01789 868272 WACH Advert page 54 OP

AMBLESIDE Evesham Road, Dodwell, Stratford-upon-Avon, Warwickshire CV37 9ST Tel: 0333 321 0923 WACH Advert page 46 OP D PD YA

AVON COURT CARE CENTRE Scholars Lane, Stratford on Avon CV37 6HE Tel: 01789 297589 WACH Advert page 34 OP D PD YA

BROMSON HILL NURSING HOME Ashorne, Warwick CV35 9AD Tel: 01926 651166 WACH OP

CANNING COURT NURSING AND RESIDENTIAL HOME Canners Way, Stratford-Upon-Avon CV37 0BJ Tel: 01789 868275 WACH Advert page 54 D

CEDAR LODGE Bearley Cross, Wooten Wawen, Solihull, West Midlands B95 6DR WACH OP

CHERRY TREES Stratford Road, Oversley Green, Alcester, Stratford-Upon-Avon B49 6LN Tel: 01789 444956 WACH Advert page 50 OP D PD YA

Stratford-Upon-Avon care homes continued

LUCY GLYN RESIDENTIAL 9 Evesham Place, Stratford-Upon-Avon CV37 6HT Tel: 01789 297353 WACH LDA

MANOR ROAD, 7 Stratford-Upon-Avon CV37 7EA Tel: 01789 263632 LDA YA

MEADOW VIEW Meadow View Close, off Wharrage Road, Alcester B49 6PR Tel: 01789 766739 WACH OP D

MENCAP (HEART OF ENGLAND) 184 Drayton Avenue, Stratford- Upon- Avon CV37 9LD Tel: 01789 298379 LDA

MENCAP (HEART OF ENGLAND) 201 Drayton Avenue, Stratford- Upon- Avon CV37 9LD Tel: 01789 269300 LDA

PEOPLE IN ACTION Barnfield, Church Lane, Gaydon CV35 0EY Tel: 01926 640521 PD LDA SI YA

PEOPLE IN ACTION Four Gables, Ingon Lane, Snitterfield, Stratford-Upon-Avon CV37 0QE Tel: 01789 204615 PD LDA SI YA

RIVER MEADOWS Warwick Road, Kineton, Warwick CV35 0HW Tel: 01926 640827 WACH OP D

ROXBURGH HOUSE Warwick Road, Kineton CV35 0HW Tel: 01926 640296 WACH OP D

SALFORD HOUSE Station Road, Salford Priors, Nr Evesham WR11 8UX Tel: 01789 772461 Advert page 56 OP D

TURNING POINT 145- 147 Masons Road, Stratford- upon- Avon CV37 9NX Tel: 01789 414551 LDA YA

WATERLOO HOUSE Waterloo Road, Bidford-on-Avon, Alcester B50 4JH Tel: 01789 773359 OP D

WOODLANDS, THE 176 Alcester Road, Studley B80 7PA Tel: 01527 852815 OP D

Bancroft GardensWATERSIDE, STRATFORD-UPON-AVON

For more in fo rmat ion t e l ephone : (01789) 269196

Situated overlooking a beautiful park and the River Avon with the Shakespeare Theatre opposite. Our Home offers quality of life and freedom to pursue your interests in an attractive tourist location.

• En-suite rooms available. • Respite and a local Home Care service is also available.

Won ‘Dignity in Care’ Award 2009Finalist in National Care Home Awards 2011 - 2014 British Care Awards 2009 - 2013 National Awards 2011, 2012, 2014

Small Homes AwardCentral England 2008

Gold Standard Framework award

InveStorS In PeoPle SIlver



Service User Bands



For more advice or information contact Matron Paula du RandEMAIL: [email protected] • www.kineton-manor.co.uk

• Long term Care • Day Care • Respite Care • Convalescent Care • Continuing Health Care for NHS

MANOR LANE, KINETON, WARWICKSHIRE CV35 0JTTELEPHONE: 01926 641739 FAX: 01926 642220

Kineton Manor is a beautiful Georgian house with an impressive history. Situated in the middle of a small Warwickshire village, it enjoys the many amenities and friendly atmosphere of village life and affords fine views across the acres of land belonging to the house and beyond that to Edgehill.

The aim of our highly dedicated professional nursing staff is to look after the physical and spiritual needs of our residents whilst allowing them to lead full lives and retain control of their own daily routine and so be able to enjoy privacy, dignity and individuality.

‘Focused on you because we care’Main Road, Lower Quinton,

Stratford-upon-avon, Warwickshire

CV37 8RY

01789 720247

Step inside Quinton House Nursing Home and QuintonGardens Specialist Dementia Unit and you’ll know you’vearrived somewhere incredible. Over the years we havegiven each resident a home from home loving, caringenvironment. We promote independence, choice, dignityand the highest standards of care.

From our unique person-centered approach andbeautiful surroundings to the little touches that set usapart, everything we do is completely focused on youfor the best quality of care for all seniors.

So spend some time getting to know us a little betterby popping in to Quinton House to discover our storyfor yourself.

Email: [email protected] TV ensuite rooms WiFi Access home from home

Open from

20th

April

Quinton gardens & Quinton house

✓ ✓✓✓

WWW.QUINTONHOUSE.NETwww.facebook.com/quintonhousenursinghome


Stratford-Upon-Avon care homes with nursing continued

KINETON MANOR NURSING HOME Manor Lane, Kineton CV35 0JT Tel: 01926 641739 WACH Advert page 58 OP D PD SI

MOCKLEY MANOR CARE HOME Forde Hall Lane, Ullenhall, Henley-in-Arden B95 5PS Tel: 01564 742325 WACH Advert page 40 & 54 OPPITCHILL HOUSE NURSING HOME Pitchill, Salford Priors, Evesham WR11 8SN Tel: 01386 870092 WACH OP PD YA

QUINTON HOUSE NURSING HOME Lower Quinton, Stratford-Upon-Avon CV37 8RY Tel: 01789 720247 WACH Advert page 58 OP D

STRATFORD BENTLEY NURSING HOME, THE Saffron Meadow, Stratford-Upon-Avon CV37 6GD Tel: 01789 414078 WACH Advert page 56 OP

Index - Home care providersAdvertisers are in bold

Age Concern 19

Age UK Warwickshire 19

All Aspects Care Ltd 19

Allied Healthcare 19

Almond Care Ltd 19

Anthony James Care Ltd 19

Assured Home Care 19

Audley Care Ltd 19

Aurelia Branch 19

Avon Support Ltd 19

Barnfield Care Agency 19

Bella Home Care 19

Bluebird Care 19

Blue Ribbon Community Care (Warwickshire) 19

Burgess Care 19

Camphill GP Led Health Care 19

Care Bureau, The 19

- Rugby Domiciliary 19 - Stratford Domiciliary 19 - Leamington Spa 19

Care for You (UK) Ltd 19

Caremark (Stratford Upon Avon) 19 Carewatch - Rugby (South Midlands) 19

Carewatch (South Warwickshire) 19

Choice Healthcare (Warwickshire) 19

Domiciliary Care Service 19

Elmhurst Assisted Living and Care FacilitIes 19

Ensure Care Ltd 19

EssentIal Futures Ltd 19

Everycare Rugby and Warwickshire 19

Excite Care Ltd 19

Farmers Court 19

Father Hudsons Society DCC 19

Firstpoint Homecare - Kenilworth 19

Flexicare South Midlands 19

Forward Care UK Ltd 19

Helping Hands Home Care 21

Home Instead Senior Care - Redditch and Bromsgrove 21

Home Instead Senior Care - Warwickshire 21

Housing 21 - Rohan Gardens 21

IDS Short Break Service 21

Individual Care Services 21

Lancaster House 21

Lifewise 21

Long Lea Home Support 21

Lucy Glyn Domiciliary Care Agency 21

Marner House 21

Margaret Court Ltd 21

Mayday Trust Lennon Court 21

Meadow View Bungalows 21

Mencap (Heart of England) - DCA North 21

Mencap (Heart of England) - DCA Studley and Central Southam 21

Mobile Care Services Ltd 21

Netherfield House 21

Next Generation - Warwick 21

Noble Supported Living 21

Nowshera House 21

People in Action, North Warwickshire - Domiciliary Care 21

People in Action, South Warwickshire - Domiciliary Care 21

Powell House 21

Precious Support Services 21

Pride in Care (UK) Ltd 21

Reablement Services North Team 21

Reablement Services South Team 21

Richmond Village Coventry DCA 21


Service User Bands



Care homes / care homes with nursing

164 Coleshill Road 51

5 Tiverton Drive 48

66 Plough Hill Road 48

Acorn Lodge 48

Adelaide House Residential Care Home 45

Albany House 57

Albemarle Rest Home 45

Allambie Court 49

Alveston Leys Nursing Home 57

Ambleside 57

Arden House 45

Attleborough Grange 48

Avon Court Care Centre 57

Bancroft Gardens Residential Home 55

Beaman House 48

Beech Lodge 45

Bentley House Care Centre 51

Benvarden Residential Care Homes Limited 48

Bethany 45

Bilton House 53

Binley Woods 53

Bracebridge Court 51

Bromson Hill Nursing Home 57

Burgess Care 45

Butts Croft House 51

Caldwell Grange Care Home 48

Camphill GP Led Health Centre 49

Canning Court Nursing and Residential Home 57

Castel Froma 47

Cavendish Lodge 47

Cedar Lawn 55

Cedar Lodge 57

Cedars, The 48

Chamberlaine Court 48

Chasewood 48

Chasewood Lodge 48

Cherry Trees 53

Cherry Trees 57

Chimneys Residential Care Home, The 53

Clarendon Manor 45

Clifton Court Nursing Home 55

Collyhurst 48

Cow Lees Care Home 49

Craighaven Care Home 45

Cubbington Mill 47

Daventry Road, 55 53

Dewar Close 53

Drayton Avenue, 201 55

Drayton Court 48

Drovers House 53

Eden Place Mental Health Nursing Home 47

Elmhurst Assisted Living And Care Facilities 53

Elms Residential Care Home, The 53

Eversleigh Nursing Home 47

Fairfield 48

Field View House 55

Four Acres 55

Fourways 45

Friendship Care and Housing AssociatIon 53



Galanos House 47

Gildawood Court 48

Glebe House 45

Glebe Road 48

Advertisers are in bold

Rugby Crossroads 21

Shipston Care Ltd 21

Springfield Mind Ltd 21

Stratford Domiciliary 23

Sure Care Warwickshire T/A First Call Community Systems Ltd 23

Take- a- Break Warwickshire Ltd 23

The Old Rectory Care Home 23

The Willows (Domiciliary Care Office) 23

Tiddington Court Ltd 23

Turning Point - Clarence House 23

Universal Care Services Coleshill 23

Universal Care Services Ltd 23

Victoria Dom Care 23

Voyage (DCA) Warwickshire 23

Warwickshire Supported Living 23

Xperience Recruitment Ltd 23

YourLife (Kenilworth) 23

Index - Home care providers continued


Granville House 53

Greenways Care Home 45

Guys Cross Nursing Home 47

Hancox Close, 7-8 45

Harmony House 49

Hatfield House 51

Haven House Residential Home 45 & 55

Haven Nursing Home 49

Heart of England Mencap 45

Helen Ley Care Centre, The 47

HF Trust 55

HF Trust 55

HF Trust 55

Highfield 51

Hoarestone Avenue, 69 48

Hollies, The 51

Holly House 53

Holmfield Nursing Home 49

Homewood 47

Hylands House 55





Ingleby House 48

James Hirons Care Home 45

Jim Gillespie House 53

Kenilworth Grange Care Home 47

Kenilworth Manor 47

Kineton Manor Nursing Home 59

Laurels, The 55

Lawns, The 45

Limes, The 55

Linden Lodge Nursing Home 51

Linden Lodge Residential Home 51

Long Lea Residential Home 48

Low Furlong 55

Lower Meadow 55

Lucy Glyn Residential 57

Manor Court Home 48

Manor House 53

Manor Road, 7 57

Manor Road, 9 45

Marner House 48

Meadow View 57

Mencap (Heart of England) 57

Mencap (Heart of England) 57

Merevale House Residential Home 51

Mill Green 53

Milner House 53

Mockley Manor Care Home 59

Moultrie Road 55

Musmajas 53

Newlands 45

Newstead Lodge Nursing Home 47

Noble Grange 51

Norfolk Street, 13 45

Oaston Lodge 48

Old Rectory Care Home, The 48

Oldbury Grange Nursing Home 49

Orchard Blythe 51

Orton Manor Nursing Home 51

Overslade House 55

PAKS Trust 49

Park View 45

Pax Care Home 53

Peacehaven 45

People in Action 45

People in Action 49

People in Action 49

People in Action 49

People in Action 49

People in Action 57

People in Action 57

Pitchill House Nursing Home 59

Polesworth Group - 32 Station Road 51

Polesworth Group - 64 Long Street 51

Polesworth Group - Friary Road 51

Polesworth Group - Laurel End 51

Polesworth Group - Pooley Heights 51

Polesworth Group - Pooley View 51

Quinton House Nursing Home 59

Red House, The 53

Richmond Lodge 53

Richmond Village Coventry 49

River Meadows 57

RNIB Pears Centre for Specialist Learning 49

Romsey Winchester Avenue 49

Roxburgh House 57

Royal Leamington Spa Nursing Home, The 47

Rugby Care Home 53

Salford House 57


Care homes / care homes with nursing continued


Index - care homes / care homes with nursing continued

Sebright House Care Home 47

Sedlescombe Park 53

St Catherine’s Bungalows 51

St Joseph’s 51

St Mary’s Nursing Home 55

Stables Residential Care Home, The 49

Stratford Bentley Nursing Home, The 59

Sycamores, The 45

Te Hira Care Home Ltd 53

Thistley Lodge 47

Town Thorns Care Centre 55

Turning Point 45

Turning Point 45

Turning Point 47

Turning Point 49

Turning Point 49

Turning Point 57

Valley Road 47

Vicarage Road, 30 53

Victoria Nursing Home 47

Warwickshire Nursing and Residential Home, The 55

Waterloo House 57

Westgrove House Care Home 47

Westlands 53

Willow Tree Nursing Home 55

Wolston Grange 55

Woodlands, The 57

Woodside 47

Woodville House 53


Care Choices Ltd has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept

responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Ltd does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Ltd. Care Choices Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Ltd.

ISBN 978-1-910362-06-8

Ref. No: 4001/Warwickshire21/0714. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This Directory is available from the publisher and selected book shops at a cover price of £4.95 (plus £1.50 postage).

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain.

Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Alistair Robertson.

Regional Team Manager: Russell Marsh.

National Sales Manager: Paul Leahy.

Senior Sales Executives: Debbie Feetham, Elaine Green.

Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann.

Assistant Production Manager: Jamie Harvey.

Designer: Holly Cornell. Creative Artworker: Gemma Cook

Agincare Group Ltd 22

Autumn Care 56

Barchester Healthcare 50

Bupa Care Homes 54

Care Choices Helpline 4, 8, 22, 32 & 56

Coate Water Care 40 & 54

Care UK 46

Caremark 26

Cleeve Hill Health Care Ltd 23

Eversleigh Nursing Home 44

Four Seasons Health Care 52

Greensleaves 44

Helping Hands Inside front cover

Help At Hand Care Service Ltd 22

Independent Advocacy 18

Linden Care Homes Ltd 52

Lodders Solicitors LLP 38

Moore and Tibbits 37

Restful Homes Group 34

Runwood Homes Inside back cover

WACH - Warwickshire Association of Care Homes 41

WCS Care Group Ltd 28 & Outside back cover

Other advertisers

Passionate about the people we care forWe’ve been providing affordable, high quality care to people in Warwickshire for over 20 years. We’re not for profit; our philosophy puts people at the heart of everything we do, and it’s the benchmark of the care we provide.

Ten homes across Warwickshire offer long term residential and short term respite care for older people and people living with dementia or a range

of different needs.

We’re passionate about good dementia care and we work closely with residents, their families and

professionals to ensure the care we provide matches your needs, expectations and wishes.

We have two homes providing rehabilitation, respite and long term residential care for people with physical disabilities and long term conditions.

A WCS home offers everything you would expect from a provider of quality care: comfortable, clean surroundings, a home from home feel and skilled, enthusiastic staff who

excel at caring for the individual.

Homes for older people:

BIRMINGHAM

REDDITCH

WORCESTER

EVESHAM

SHIPSTON ON STOURBANBURY

M1

M40

M5

NORTHAMPTON

MILTON KEYNESSTRATFORD ON AVON

SOLIHULL

ALCESTER

KENILWORTH

WARWICK

COVENTRY

NUNEATON

ATHERSTONELEICESTER

RUGBY

LEAMINGTON SPA

BEDWORTH

M54M6

M6

M6

M42

M42

M42

M69

COLESHILL

NUNEATON AND BEDWORTHDrayton CourtCedar Road, Camphill, NuneatonCV10 9DL

% 024 7639 2797

Attleborough GrangeAttleborough Road, NuneatonCV11 4JN

% 024 7638 3543

FairfieldButler Crescent, Exhall, CoventryCV7 9DA

% 024 7631 1424

RUGBYWestlandsOliver Street, RugbyCV21 2EX

% 01788 576604

Dewar Close5 Beech Drive, Bilton, RugbyCV22 7LT

% 01788 811724

Drovers HouseRailway TerraceRugbyCV21 3EY

% 01926 864242

WARWICK AND LEAMINGTON SPAWoodsideSpinney Hill, WarwickCV34 5SP

% 01926 492508

Four WaysMason Avenue, Lillington, Leamington SpaCV32 7PE

% 01926 421309

SycamoresSydenham Drive, Leamington SpaCV31 1PB

% 01926 420964

STRATFORD UPON AVON The LimesAlcester Road, Stratford-upon-Avon CV37 6PH

% 01789 267076

Homes for younger adults:

KENILWORTH NewlandsWhites Row, KenilworthCV8 1HW

% 01926 859600

RUGBY Mill GreenNewbold Road, Newbold of Avon, RugbyCV21 1EL

% 01788 552366

CARECSwww.wcs-care.co.uk

Find our locations on our websitewww.wcs-care.co.ukemail: [email protected]: 01926 864242

Registered charity number 1012788

@WCS_Care

facebook/wcscare

warwickshire adult care and support services directory 2014/15

Documents

adult care

care homes checklist

care homes definitions

home care agency checklist

time livein care

social care assessments

extra care housing

bespoke care needs