warranty-and-servicemanual_anz.pdf

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Hannspree Product SeriesWarranty and Service Manual

R


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MAE-001033

For Australian resident:

Phone: 1-300-HANNSPREE (1-300-426677)

For New Zealand resident

Phone: 0-800-HANNSPREE (0-800-426677)


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Product Registration Card

First Last Name

Address

Email Address

Telephone Number Purchase Date

Please refer to the next page for assistance in locating your product and serial numbers.

Product Number Serial Number

Providing the following information is optional and not necessary for registration, but by collecting this

information it will help Hannspree better serve you.

Important The sooner you register the sooneryou can become eligible for updates.

If you prefer, you may register by visiting us online at:http://auservice.hannspree.net for Australian residenthttp://nzservice.hannspree.net for New Zealand resident

M M D D Y Y

Name

Where did you hear about Hannspree? Advertisement Website Window Shopping Friend Other _____________________What influenced you to choose this Design Impulse Recommendationmodel? Brand Image Other _____________________Who did you purchase this product for? Yourself Gift Business Use

In what room is this product used? Living Room Bedroom Kitchen

Office Other _____________________How many televisions do you own? 1 - 2 3 - 4 5 or more

What is your age? Under 25 26 - 35 36 - 4546 - 55 Over 56

( )-

- -

Mr. Mrs. Ms. Miss


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Affix Stamp Hereno

SealHere

HANNSPREE,INC.

Customer Service Center

_______________________

_______________________


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PRODUCT PURCHASE INFORMATION

Product Information

Barcode

Serial

Number

Purchase Location Information

Product Purchase Date

Please place the serial numbersticker here.

M M D D Y Y

Name of Store :_______________________________________

Address :____________________________________________

____________________________________________________

____________________________________________________


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Thank you for purchasing a Hannspree product. Your selection proves that you recognize

and enjoy superior quality products that reflect your style. Your new purchase will bring you

many trouble free years of enjoyment and a unique design that can only be expected fromHannspree. Please enjoy your new purchase and keep this manual for your reference.

This Hannspree Warranty and Service Manual includes:

Product purchase information

Warranty service information

Frequently Asked Questions

Service contact information

Warranty Service Registration Card

Registration is an important part of your Hannspree experience. It allows us to inform you of

important information or updates regarding your product. The information you provide will

be used for our records only and will not be distributed to other agencies. To register this or

any Hannspree product please complete the warranty service registration card found in this

manual and return it by mail. You may also register online by visiting

http://auservice.hannspree.net for Australian resident

http://nzservice.hannspree.net for New Zealand resident

or call our Customer Service Hotline at

1-300-HANNSPREE (1-300-426677) for Australian resident

0-800-HANNSPREE (0-800-426677) for New Zealand resident

Complete satisfaction with your experience is our goal at Hannspree. We strive to pursuethe highest quality of products and service as part of the commitment to our customers.

Again, thank you for choosing Hannspree.
http://auservice.hannspree.net/http://nzservice.hannspree.net/http://nzservice.hannspree.net/http://auservice.hannspree.net/


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LIMITED WARRANTY

LIMITED WARRANTY COVERAGE

HANNSPREE, INC. , (the "Warrantor") warrants to the original owner of the Hannspree

product that it will repair or replace, the defective product or parts thereof due to defects inmaterials and workmanship ( other than those parts excluded below ) for a period of two

year on - site pickup and delivery warranty for 23" TV and below, and three (3) year on -

site repair warranty for 26" TV and above from the date of the original purchase of the

product as follows:

During the period of this limited warranty, both labor, and parts (other than those excluded

below) will be covered. The decision to repair or replace a product or component during the

warranty period will be made solely by the Warrantor.

The warranty period starts from the date of the original purchase. The original of thepurchase receipt or other proof of purchase must be provided to claim the warranty services.

Customer will be charged a service fee for the services rendered if such documentation is

not available.

Any replaced or repaired product or component is covered by this limited warranty for a

period of thirty (30) days from shipment, or through the end of the original warranty period,

whichever is longer. All parts replaced within the warranty period belong to the Warrantor.

This limited warranty ONLY COVERS failures due to defects in materials or workmanship.

The Warrantor will provide services during normal business hours and under reasonably

safe conditions and circumstances only.

For services at outlying islands, a traveling fee will be levied and, if workshop service is

needed, the customer is responsible for the transportation of the product to and from the

Warrantors Customer Service Center.

All the rights under this limited warranty is not transferable.

This limited warranty is exclusively applicable in Australia or New Zealand.

EXCLUSIONS AND LIMITATIONS

Accessories are covered for thirty (30) days from the date of the original purchase of the

product. Accessories include cables, power adapters, and the remote control.

This limited warranty DOES NOT COVER consumables, such as batteries. All other parts

are covered by this warranty.

This limited warranty DOES NOT COVER normal wear and tear or cosmetic damage;failures caused by products not supplied by the Warrantor; failures that result from

accidents, misuse, abuse, neglect, mishandling, alteration, faulty or improper installation,


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operation and maintenance, or use in violation of instructions furnished by the manufacturer,

setup adjustments, power surges, modification, or commercial use, rental use of the product,service by anyone other than the Warrantor; or damage that is attributable to acts of God,

such as flood, storm or lightning.

The above warranties do not extend to units of which the serial numbers have been

removed, altered, defaced, or rendered illegible.

NEITHER THIS WARRANTY NOR ANY OTHER WARRANTY, EXPRESS OR IMPLIED,

INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE SHALL EXTEND BEYOND THE WARRANTY PERIOD.

TO THE UTMOST EXTENT PERMITTED BY THE APPLICABLE LAWS, HANNSPREE INC. IS

NOT RESPONSIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL

DAMAGES OR LOSS OF BUSINESS, LOSS OF PROFITS OR LOSS OF DATA RESULTING

FROM THE USE OR INABILITY TO USE THE PRODUCT.


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HOW TO OBTAIN SERVICE

Should the need for services arise, please contact HannspreeCustomer Service Hotline at



1. Our Customer Service Center will provide you with instructions on the product return

and repair process. Services covered by the warranty as described in the Limited

Warranty Coverage will be provided at no cost to the customer. Other services as

defined in this manual will be performed at the customers expense.

IT IS RECOMMENDED THAT YOU KEEP YOUR ORIGINAL BOX AND PACKAGING

MATERIALS FOR CONVENIENCE IN THE UNLIKELY EVENT YOU REQUIRE SERVICES.

INTERNATIONAL CUSTOMERS

Customers who take the product outside of country of purchase, i.e. Australia or New

Zealand, are covered by this limited warranty but are responsible for paying all freight and

charges incurred in shipping, importing and exporting the product to and from the

Warrantors Customer Service Center, including all customs duties, value added taxes, and

other associated taxes and charges.


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FREQUENTLY ASKED QUESTIONS

Warranty Related

A:

A: e

nspree product need services, please contact Hannspree

Customer Service Hotline at


aintenance

A: must NEVER use ammonia or alcohol basedcleaners as they may damage the screen.

A:

the coating, NEVER use alcohol, methanol, gasoline, oroil products on the outer shell.

A:

For further information, please contact your HannspreeCustomer Service Center.

A:

s. For further information, please contact your Hannspree Customer ServiceCenter.

Q: What is the warranty period of a Hannspree product?

The Warrantor provides a two (2) year on - site pickup and delivery warranty for 23"

TV and below, and three (3) year on - site repair warranty for 26" TV and above from

the original date on which the product is purchased. The customer is required to

provide the valid original purchase receipt to obtain warranty services.

Q: My Hannspree product may need repair. What should I do?

Please contact our Customer Service Center to confirm whether or not your Hannspre

product requires services, and whether you are within the warranty period outlined in

this manual. Should your Han


MQ: How do I clean the screen?

Disconnect the power before cleaning. Wipe the screen with a dry clean, soft, lint-freecloth to remove dust and fingerprints. You

Q: How do I clean the cabinet?Disconnect the power before cleaning. Wipe the outer shell with a clean, soft, lint-freecloth (apply a small amount of non-ammonia, non-alcohol based glass cleaner ifnecessary). To avoid damage to

Q: How do I clean the plush outer covering?

Disconnect the power before cleaning. To remove loosely attached dust, lightly pat theplush outer covering. NEVER pull or twist the plush cover to avoid causing damage.NEVER attempt to wash or dry clean the plush covering as it may cause un-recoverabledamage to your TV set.

Q: How do I maintain the leather outer covering?

Keep your product dry and protect it from direct sources of heat, steam, or sunlight.NEVER rub or apply excessive pressure on the leather outer skin with hard, sharp, orabrasive objects to avoid any possible scratches. If cleaning is necessary, disconnect

the power before cleaning. Wipe the leather outer covering with a clean, soft cloth.NEVER use soap or solvent based cleaners as they might cause un-recoverabledamage


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Post-Sales Service

Q: How do I contact Hannspree Customer Service?

A: You can reach Hannspree Customer Service via:Service hotline:



Web site:



Q: My product was damaged during installation. What can I do?A: The limited warranty does not cover damages to the product from faulty or improper

installation or mishandling. However, please contact our Customer Service Center. OurCustomer Service Agents will be very happy to help you in determining whether therequired repairs are covered by the limited warranty and in obtaining the necessaryrepairs.

Q: My product may need repairs. Where can I take it?

A: Please contact our Customer Service Center. Our Customer Service Agents will help

you conduct simple troubleshooting and fix minor problems. If your product needs repair,

we will arrange service for you. If the repair is not covered under warranty, we will

explain the repair process and costs in advance before the repair.

Q: How long will it take to repair? How do I check the repair status of my Hannspreeproduct?

A: In most cases it will take between five to ten business days starting from the date wereceive your product. To minimize the inconvenience during the repair, our CustomerService Agents will keep you informed of the repair status. You may also contact our

Customer Service Center or make an inquiry on our Web site at any stage of theprocess.
http://auservice.hannspree.net/http://nzservice.hannspree.net/http://nzservice.hannspree.net/http://auservice.hannspree.net/


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Troubleshooting

Q: Nothing happens when I attempt to turn the television on. What should I do?

A: Ensure the power cord is inserted securely in the televisions power socket. If you are

powering from the remote please ensure that the batteries in the remote control areproperly charged.

Q: There is no image on screen after the power is turned on. What should I do?

A: Check if the source cables are properly connected. Refer to Getting Started section ofyour television users manual for how to connect a device to your television.

Q: There is an image on the screen but no sound after the power is turned on. What should

I do?A: Ensure that you have not accidentally pressed the mute button and that the volume is at

a sufficient level. Make sure the audio cable is connected securely.

Q: The picture quality is poor and there is ghosting or static. What should I do?

A: Make sure the cable is tightly secured at both the wall outlet and the unit to preventpicture noise caused by a weak signal. Picture noise may also result from externalinterference (e.g. passing motor vehicles, high frequency machines, fluorescent lighting,hair dryers, etc.). You may need to move the location of your signal cable or antenna

away from possible sources of interference.

Q: The picture is blurry, too bright (or dark), the images are overlapping or volume isunbalanced. What should I do?

A: Using the remote control or the front panel to access the On-Screen Display (OSD)menu system, enter the MAIN MENU and adjust the appropriate settings.

Q: The remote control does not function properly. What should I do?

A: Ensure that the batteries in the remote control are new, installed correctly, and replaceas needed.

Should you have any further problems after conducting the above troubleshooting, pleasecontact our Customer Service Agents.


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Should you have any questions or difficulties in using the produ

SERVICE CONTACT INFORMATION

ct, please contact us usingour choice of methods below. We will be pleased to help you.

1. Hannspree Customer Service Hotline:


2. Web site:

y



http://nzservice.hannspree.net/http://nzservice.hannspree.net/


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You can find your serial number and product number on a tag similar to the picture below.The tag is located either on the rear or the underside of your TV.

Product NumberProduct Serial Number

Eleven or Twelve

Digit Number

Sixteen Digit Number

N10713

MAB-XXXXXX XXXX-XXXX-XXX(X)XXXXXXXXXXXXXXXX

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