warm up how important do you consider effective communication skills? write a brief paragraph about...
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Warm UpWarm Up
How important do you consider How important do you consider effective communication skills? effective communication skills?
Write a brief paragraph about the Write a brief paragraph about the importance of effective importance of effective communication skills.communication skills.
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Guided Question: How effectively do I Guided Question: How effectively do I communicate, and how may I communicate, and how may I improve upon my communication improve upon my communication skills? skills?
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Attempt to Attempt to nonverballynonverbally communicate communicate with the people at your table for the with the people at your table for the next few minutes. No texting.next few minutes. No texting.
What is Communication?What is Communication?
Communication is Communication is the process of the process of sending sending messagesmessages to-and receiving to-and receiving messages from-messages from-others. others.
What are What are MessagesMessages??
MessagesMessages are facts, are facts, opinions, and opinions, and feelings. feelings.
You SEND You SEND messagesmessages in what you say and in what you say and how you say it.how you say it.
You RECEIVE You RECEIVE messagesmessages when you when you listen.listen.
Verbal CommunicationVerbal Communication
Verbal Verbal communication is communication is speaking to speaking to communicate.communicate.
Use words effectively Use words effectively to communicate to communicate accurate messages.accurate messages.
To be an Effective Communicator:To be an Effective Communicator:
Speak clearlySpeak clearly
Use appropriate Use appropriate languagelanguage
Think before you speakThink before you speak
Express a positive Express a positive attitudeattitude
Send specific messagesSend specific messages
To be an Effective Communicator:To be an Effective Communicator:
Make sure your listener understands youMake sure your listener understands you
Consider the person receiving the messageConsider the person receiving the message
Don’t Hog the conversationDon’t Hog the conversation
Be interested in what others sayBe interested in what others say
Be a Good LISTENERBe a Good LISTENER
How to be a Good LISTENER:How to be a Good LISTENER:Give your full attention to the speakerGive your full attention to the speaker
Do NOT interruptDo NOT interrupt
Concentrate on what they are sayingConcentrate on what they are saying
Listen for the overall meaning, not just Listen for the overall meaning, not just details that are important to youdetails that are important to you
How to be a Good LISTENER:How to be a Good LISTENER:
Remember to notice nonverbal cuesRemember to notice nonverbal cues
Avoid making quick judgmentsAvoid making quick judgments
Resist distractionsResist distractions
Give feedback to indicate that you Give feedback to indicate that you understoodunderstood
What is Nonverbal Communication?What is Nonverbal Communication?
Nonverbal communication is any message Nonverbal communication is any message sent without use of words.sent without use of words.
Nonverbal communication includes:Nonverbal communication includes: Body LanguageBody Language Written MessagesWritten Messages
TextsTexts
EmailsEmails
NotesNotes
LettersLetters
cardscards
Body LanguageBody Language
Leaning Leaning ForwardForward
Hand/ Arm Hand/ Arm GesturesGestures
Crossed armsCrossed arms
Hands on hipsHands on hips
Facial Facial ExpressionsExpressions
SmileSmile
ExcitementExcitement
SadnessSadness
FrowningFrowning
Spacing Spacing OutOut
ContemplatingContemplating
BoredBored
Staring Staring DownDown
LyingLying
GuiltyGuilty
disinteresteddisinterested
defeateddefeated
Communication RoadblocksCommunication Roadblocks
GossipGossip
LiesLies
InsultsInsults
ThreatsThreats
AccusationsAccusations
NaggingNagging
SarcasmSarcasm
InterruptionsInterruptions