effective communication skills
TRANSCRIPT
By-Savita Ratan Pingale.
CONTENTS
What is communication.
Process of communication
Types of communication
Ways of communication
Effective communication
Uses of effective communication
Barriers to effective communication
Advantages of effectve communication
THANK YOU
What is Communication?
COMMUNICATION IS THE PROCESS OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER. COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.
ITS ESSENCES :
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
Process of communication
Communication is the process of sending & receving information among people…….
Receiver Sender
Feedback
ReceiverEncode
SenderDecodeMedium
Types of Communication
1. Verbal Communication
Oral
Written
2. Non-verbal Communication
What are the most common ways we communicate?
Effective CommunicationMeaning –
Effective communication is a two way process –sending the right message & to the right person.
It is important to know the psychology of the people you are interacting with for communication to be effective.
Defination-
“Effective communication is the communication which produces intended or desired result.”
Uses of Effective communication
Effective communication helps to understand a person or situation in a better way.
It enables us to solve the diffrences ,build trust &respect in the organization.
Sometimes our message is misunderstood or we misunderstand the received message ,effective communication helps us to resolve problems with boths point of view.
It helps us in desicion meaking .
Barriers to effective communication
Noise
Inappropriate Media
Assumptions
Language Diffrences
Poor Listening Skills
Cultural Diffrence
Advantages of Effective communication
Effective communication helps person to get more than what he or she expect out of life.
Effective communication saves time.
Effective communication helps people understand what they want & expect from each other.
Effective communication among employess & boss helps to improve job satisfaction at both the ends.