VUI Dialogue Diagrams

2 of 8

Dialogue

Exchange of verbal communication between the user and the agent. Note: agent refers to the system

Written Dialogue Example: System: “Say the departure date.” User: “Tomorrow.” System: “I don’t understand that date. Say the month,

date and year. For example, say October 13th, 2003.” User: “July 1st, 2003.”

3 of 8

VUI Requirement Analysis & Specification Phase

Interact with the client to gather Requirements, i.e. what the user needs Analysis, i.e. data, users Environment, i.e. work, car, home, cell phone

Just like Systems Analysis, but for an VUI.

4 of 8

VUI Design Phase

During the design phase: Design the dialogue

Prompts, Responses … Interactions

Design the voice (Voice Talent, $500/hour)

Design Documents Requirement Specification Dialogue Diagram

5 of 8

Dialogue Diagram

Flowchart of a dialogue

Unlike most flowcharts, dialogue diagrams are mostly composed of input-output boxes.

Start

Say the departuredate

Tomorrow

A

6 of 8

I don’t understandThat date. Say themonth, date and year.For example, June 2nd 2003.

July 1st, 2003

ADialogue Diagram

Process DepartureDate

7 of 8

Dialogue Diagrams

Written Text with alternating colors.

Flow charts with colored text.

Hybrid approach between flow charts and written text.

8 of 8

Example

Design a dialogue diagram for a system that looks up your classes?