volunteer training 101
DESCRIPTION
Training for new volunteers at Aviv Created Dec 2013TRANSCRIPT
VOLUNTEER TRAINING 101
SHIFT POSITIONS
Host/Hostess
Welcome, direct, assist with books & merchandise
Register & Food
Take orders, communicate w/ team, fill food orders
Cold Drinks & Food
Run back bar, make tea, fill food orders
Hot Drinks
Run espresso machine, make tea & pots of coffee
KNOW YOUR SCHEDULE
Schedules are emailed and cover 6 weeks
Be sure to share with family members
If you have a conflict, email or text ASAP
If you cancel on the day of or night before a shift, plan on making it up later in the month
STARTING YOUR SHIFT
Dress for work – modestly
& close toed shoes
Be on time
Store personal items like
coats & bags in the closet
or in cabinet
Choose black apron from
back of closet door
STARTING YOUR SHIFT
Wash hands w/ soap & use paper towels to dry
Every time you exit & return
If you switch from register to hot or cold drinks
Before and after preparing food orders
Before and after using gloves
STARTING YOUR SHIFT
Be sure there is a cash drawer and tablet in place
and ready to use
If not, get from Manager’s office
Put out tip jar
Turn on espresso machine
– bottom two buttons on
right side of front panel
STARTING YOUR SHIFT
Unwrap food in Display Case
Put out water pitcher & make coffee
Restock as needed (paper goods, sugars, and display
case)
SUNDAY MORNINGS
By 8:15am, be sure one pot of regular and one pot
of decaf non-flavored are brewed and ready for
your first customers
Put out one carafe each of half & half and skim
Fill large water pitcher with ice & water
Then brew flavored regular (& decaf if desired)
Unwrap food in Display Case
Restock paper goods, sugars as needed
Open Gallery & Library, turn on lights
SUNDAY MORNINGS
By 9:00, deliver coffee, hot water, and creamer to
Green Room for worship and tech teams
One pot of non-flavored regular coffee
Two hot water pitchers
One carafe of half & half
Brew backup pots, label and have ready
Heat chili to temp in microwave, then transfer to
crock pot. Hold warm on lowest setting
Uncover/bring out books & merchandise
WEDNESDAY NIGHTS
By 5:30pm, be sure one pot of regular and one pot of decaf non-flavored are brewed and ready for your first customers
Fill large water pitcher with ice & water
Then brew flavored regular (& decaf if desired)
Heat chili to temp in microwave, then transfer to crock pot. Hold warm on lowest setting
Unwrap food in Display Case
Restock paper goods, sugars as needed
Open Gallery & Library, turn on lights
Uncover/bring out books & merchandise
FRIDAY NIGHTS
By 6:00pm, be sure one pot of regular and one pot of decaf non-flavored are brewed and ready for your first customers
Fill large water pitcher with ice & water
Then brew flavored regular (& decaf if desired)
Heat chili to temp in microwave, then transfer to crock pot. Hold warm on lowest setting
Unwrap food in Display Case
Restock paper goods, sugars as needed
Open Gallery & Library, turn on lights
Uncover/bring out books & merchandise
FOOD SAFETY
Don’t work if you’ve thrown up in the last 24
hours
Don’t work if you have a fever
You CAN work if you have a mild cough
You can work Cold and Hot Drink stations, make
coffee, clean up – Cough into your elbow & wash
hands a lot
You CAN work if you have a runny nose
Keep plenty of clean tissues on you,
& wash your hands a lot
FOOD SAFETY
Most food poisoning is the result of poor
handwashing – so wash often, and wash right
Use water
Use soap
Scrub around fingers, under nails,
front & back of hands past wrists
Rinse well
Dry with paper towels
FOOD SAFETY
Never touch the food!
Use utensils, gloves, tissue paper
Don’t touch where people put their mouths:
Rims of cups & lids, Heads of forks, knives, spoons
FOOD SAFETY
Rule of thumb
For pastries – 7 days in fridge then it’s trash
Hot foods – heat/reheat twice then it’s trash
Check hot food temps – 165 for chili & pulled
pork (always stir before taking temp)
Check expiration dates:
Yogurt & Juices
Milk & Cream
MAKING COFFEE
Two sets of machines – Left is for flavored coffees, Right is for non-flavored coffees
Scale is stored between machines
Filters are stored in basket on counter
Coffees are in cabinet under counter
MAKING COFFEE
Zero out scale (tare) with empty filter in place
Add beans to 4 oz
Dump beans in grinder hopper
Hit start (twice for flavored)
Place filter in basket
Place coffee pot
Hit green Brew button
Place identifying sign in front of machine & move with pot
MAKING COFFEE
Dump grounds & filters
Rinse basket
Add stem & lid
MAKING COFFEE
Half & Half runs out fast on Sundays, check often
Stock table w/ sweeteners, sleeves, lids, napkins, regular & organic sugar, honey and stir straws
Wipe table & containers periodically during each shift
HOT WATER & TEA
Be Careful –Hot means HOT!
Flipping lever up holds water on, but don’t take your eyes off
Double cup and sleeve when making tea.
Put tea bag in cup before water
HOT DRINK STATION
Keep one damp, and one dry rag at station
Use wet rag on steam wand after each steaming
Use dry rag to wipe out basket after dumping grinds
Keep whisk, spoon & spatula in metal jar w/ water
Keep steaming pitcher rinsed out and in fridge
Don’t allow mugs on top to cover vents
HOT DRINK STATION
Use reference chart as a reminder – study at home
to learn how to be a great barista
COLD DRINK STATION
Keep whisk, spoon & spatula in metal jar w/ water
Use one blender jar for Frappes and one for Smoothies
– Rinse well after each preparation
Use one measuring cup for Frappes and one for Smoothies
– Rinse well after each preparation
COLD DRINK STATION
Use reference chart as a reminder – study at home
to learn how to make great frozen drinks
REGISTER
Be courteous, helpful, andsmile!
Communicate drink orders clearly to team mates
Instruct customers where to expect their order (food to their right, drinks to their left)
Deliver display case drinks & food orders promptly, but never touch the food with your hands!
REGISTER
Using the Leaf tablet
Log in using 9876
Entering orders and cashing out is simple
Want to be super fast? Use the Search Bar
FOOD
Remember, never touch food
Check notes for cook times
Use plates, give forks No tin foil, plastic, or styrofoam in microwave
HOST/HOSTESS
#1 Job – Make sure every customer feels welcome,
appreciated, and plugged in (especially on Friday nights)
Direct traffic, make introductions
#2 Job – Draw attention to books & merchandise
Use second Leaf tablet to ring up credit card sales
Direct customers to café register for cash sales
#3 Job – Keep merchandise safe
At end of each shift, secure all merch either by covering or by
moving to locked area
NEED HELP?
Mikayla’s cell is 402-4321
The custodian’s cell is 315-4581
There is a 2-way radio under the register if you need immediate help on a Sunday or Wednesday
ONLY IN CASE OF EMERGENCY – there is a 911 panic button under the register. Police will respond
DOWN-TIME – PLENTY TO DO
Tables wiped down?
Coffee stations clean, wiped down & stocked?
Floors clear of crumbs, spills, spots & stains?
Creamer bar stocked? (Sugar, honey, napkins, lids,
sleeves, stir straws, sweetener packets)
Cups, lids, napkins, utensils stocked in each
location?
Display case stocked & organized?
DOWN-TIME – PLENTY TO DO
Syrup/Sauce bottles clean?
Coffee bags closed tightly & put away?
Dishes washed & put away?
Steam wands clean?
Grinders & area around grinders brushed & clean?
Group heads & portafilters clean?
Could we start/switch/fold any laundry?
Low on any stock? Make notes for manager
CLEANING UP – SANI-BUCKET
1 tsp bleach/1 gallon of
water
Use bucket in hand-
washing sink
Use rag soaked in sani-
bucket to wash tables,
counters, etc.
For glass tables in Gallery, use blue glass
cleaner and paper towels
CLEANING UP - DISHWASHING
Fill left sink with hot water and soap
Fill second sink with hot water
Fill third sink with cold water and add sani-tab Combine sani-tab and hot water from coffee
machine in metal pitcher until dissolved
CLEANING UP - DISHWASHING
Wash in soapy water
Use middle sink to rinse
Let sit in sani-sink for at
least two minutes
Place on drying rack – let dishes air dry If it is necessary to dry, use one paper towel per dish
Try to keep water from pooling on counter under drying rack
CLEANING UP – WASHING POTS
Empty coffee
Half-fill with hot water
Add one tbsp Baking Soda
Use brush to scrub inside pot (Cover with towel before removing
brush to avoid spraying water on
drying rack and walls)
Empty & Rinse out pot
Dry outside of pot with clean towel
WRAPPING PASTRIES
Plastic wrap is under handwashing sink
Cover trays completely, wrap and press to be sure
seals are air-tight
CLOSING DOWN
Print sales report
Pull gross cash amount from drawer – put in envelope
Count drawer – should be $100 If discrepancy, ask team if a transaction may have
needed to be voided, or other reason for over/short. Make notes and include with deposit.
Return cash drawer and deposit to Manager’s office, be sure office is left locked
CLOSING DOWN
Plastic wrap &/or store food
Wash dishes, clean pots per instructions
Empty water pitcher and invert for drying
Wash tables, chair backs, counters, display case,
espresso machine
Drape wet rags over sinks to dry
CLOSING DOWN
Restock paper goods, sugar, etc. Make notes for
manager of what is running low
Leave 2 clean & dry coffee pots
on counter, put the rest in the
closet on cart
Shut down Gallery & Library
Secure books & merchandise
Turn off all lights
Arm the security system
OFF DUTY?
Ask permission before coming behind the counter
Please no loitering – make room for customers
Customer service knows no schedule – be helpful,
friendly, and courteous all the time