voicemail and telephone training. numbers you need to know claudette jamerson for assistance...
TRANSCRIPT
![Page 1: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/1.jpg)
VOICEMAIL and TELEPHONE TRAINING
![Page 2: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/2.jpg)
NUMBERS YOU NEED TO KNOW
Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications Department Ext. 00 or 895-3011
![Page 3: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/3.jpg)
2500 SET
SINGLE LINEFULLY MANUAL
Types of Phones
![Page 4: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/4.jpg)
Cortelco 8150
Single line
Types of Phones
![Page 5: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/5.jpg)
M 2008
One way speaker8 linesPhased out ‘07
Types of Phones
![Page 6: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/6.jpg)
M2616
Two way speaker16 lines
Types of Phones
![Page 7: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/7.jpg)
M3904
Two way speaker 30 lines
Types of Phones
![Page 8: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/8.jpg)
IP 79452 lines2-way speakerscolor monitor
Types of Phones
![Page 9: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/9.jpg)
•
Cisco IP 7965 2-way speakers2 – 6 linescolor monitor
Types of Phones
![Page 10: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/10.jpg)
TELEPHONE USE and FEATURE LOCATIONS
![Page 11: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/11.jpg)
VoIP vs MERIDIAN TELEPHONES
The VoIP and Meridian phones provide the same service and functions at this time. The primary difference VoIP phones utilize a different infrastructure and connection.
![Page 12: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/12.jpg)
12
Volume bar
Hold button
Extension # key
Display
Message indicator
Speaker
FunctionKeys
Release
Key Pad
![Page 13: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/13.jpg)
Soft keys
VolumeKey
Extension KeysDisplay
Speaker
Selector
![Page 14: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/14.jpg)
DISPLAY M3904
![Page 15: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/15.jpg)
DISPLAY IP PHONE
![Page 16: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/16.jpg)
DIRECTORY KEY M3904
![Page 17: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/17.jpg)
HOLD BUTTON M2616
![Page 18: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/18.jpg)
HOLD IP PHONE
![Page 19: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/19.jpg)
MESSAGE INDICATOR
M2616
![Page 20: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/20.jpg)
MESSAGE INDICATOR IP PHONE
![Page 21: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/21.jpg)
RELEASE M2616
![Page 22: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/22.jpg)
VOLUME M3904
![Page 23: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/23.jpg)
MESSAGE KEY M3904
![Page 24: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/24.jpg)
MESSAGE KEY IP PHONE
![Page 25: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/25.jpg)
PHONE NUMBERS UNLV purchased 6,000 #’s approx 15 years
ago The prefix of 895 –we purchased and own
6,000 numbers 895-0000 through 895-5999 for campus – additionally we purchased 895-5999 through 895-9999 can only be used internally
We grew once again and needed more numbers
We purchased 10,000 numbers– New prefix 774 -0000 though 774-9999
![Page 26: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/26.jpg)
Place a campus call : Lifting handset or keying in 5-digit extension number
Place a local call :Dial 8 + 7 digit local phone number then, press directory number – your number is dialed automatically…
![Page 27: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/27.jpg)
Place a long distance call
Dial 8 +1+ area code + 7 digit number, then press the directory number – number is dialed automatically .
Forward a message-confused with transfer Forward: your number to another number
Transfer: a call to another number
![Page 28: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/28.jpg)
CALL PILOT VOICE MAIL
for Meridian Phones
![Page 29: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/29.jpg)
Voicemail :
How to access your mailboxOn campusOff campus
Logging in to your mailboxInternalExternal
Setting up your greetings Internal
External
![Page 30: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/30.jpg)
How to access your voice mailbox:
Press your directory number and message key, then # or message key and # and enter your password number (passwords should be 5 to 16 digits and press # again)
Internal access # is 54900 (895-4900)
![Page 31: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/31.jpg)
EXTERNAL:(off campus)
Dial 895-4770 and follow the prompts as if you were on campus
![Page 32: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/32.jpg)
FROM ANOTHER DESK(on campus)
Dial 54900
Then continue as if you are at your own desk
![Page 33: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/33.jpg)
GREETINGS
Internal
External
Temporary
![Page 34: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/34.jpg)
INTERNAL GREETING
Log into your mailboxDial 82 then 1 (follow the prompts)Record your greeting by Pressing 5End your recording your greeting with #
Precedes any message you send on campus (You may use your name or nickname)
![Page 35: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/35.jpg)
EXTERNAL GREETING(Should be formal giving your nameThe department name, and University name)
Log in to your mailboxDial 82 then 2 (follow the prompts)Record your greeting by pressing 5End your recording with #
![Page 36: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/36.jpg)
TEMPORARY GREETING(used when you will be away for a few days or more)
Log in to your mailboxDial 82 then 3 (follow the prompt on the system)Record your “away” greetingEnd your recording with the #Enter the time, date you want the recording
to begin playing, then # Enter the time, date you want the recording
to stop playing, then #
![Page 37: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/37.jpg)
OPTIONS IN CALL PILOT:
CALL PILOT FOR MERIDIAN PHONES:
• Press 1 TO PLAY beginning of current message
• Press 2 TO REPEAT play of current message • Press 3 TO SKIP FORWARD • Press 4 to play previous • Press 5 to record a message • Press 6 to play next message • Press 7 to get choices of message options• Press 8 lists mailbox options • Press 9 to call sender • Press * FOR HELP • Press # TO STOP PLAY mailbox
![Page 38: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/38.jpg)
• Press 71 to reply to message • Press 73 to FORWARD message • Press 75 to COMPOSE a message • Press 76 to DELETE each message • Press 79 to SEND/delivers message in the mailbox, this must be done or they will not receive your message.
• Press 83 to DISCONNECT from the voice mail system
OPTIONS IN CALL PILOT:
![Page 39: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/39.jpg)
UNITY VOICE MAIL FOR IP PHONES
![Page 40: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/40.jpg)
GREETINGS(Unity Voice Mail)
Use your settings button and your message button to setup your personal greetings such as name, password, message options etc.
![Page 41: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/41.jpg)
How to access your Unity voice mailbox:
Internal Dial 44900 and follow the prompts
External Dial 774-4900 and then press the #
![Page 42: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/42.jpg)
CISCO UNITY VOICEMAIL FORIP Phones
Use these keys while listening toa message
1-restart message2-save3-delete5-change volume7- rewind, small8-Pause or resume9-fast-forward to end
![Page 43: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/43.jpg)
CISCO UNITY VOICE MAIL FOR IP Phones
Use these keys after listening toa message
1-replay message2-save3-delete4-reply5-forward message6-save as unheard7-rewind, small9-play message summary
![Page 44: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/44.jpg)
NUMBERS YOU NEED TO KNOW
Claudette Jamerson for assistance895-4146Website: http:/telecom.unlv.eduTelecommunications Department Ext. 00 or 895-3011
![Page 45: VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications](https://reader036.vdocuments.site/reader036/viewer/2022062312/55170940550346f5558b524b/html5/thumbnails/45.jpg)
THE END