visual guide to collect ucs tech support files - b, c and
TRANSCRIPT
![Page 1: Visual Guide to Collect UCS Tech Support Files - B, C and](https://reader034.vdocuments.site/reader034/viewer/2022042623/62649e9eaecf8423d7206463/html5/thumbnails/1.jpg)
Visual Guide to Collect UCS Tech SupportFiles - B, C and S Series Contents
IntroductionUCSMUCSM Managed Server/Chassis/HyperFlex Server(Includes B,C,S,HX-Series)FOR Chassis Tech Support Includes B-Series ServerFOR UCSM Managed Server (Includes C, S, Hyperflex-Series)UCS C SeriesUCS S SeriesRelated Information
Introduction
This document describes how to collect tech support files from Unified Computing SystemManager (UCSM) for B-Series blade servers for release 3.1 onwards (HTML Graphical UserInterface) and for Cisco Integrated Management Controller (CIMC) version 3.0 onwards for C-Series servers.
Note: Cisco recommends that you have knowledge of UCSM Version 3.1, HTML GUI,Unified Computing System (UCS) C-Series CIMC Version 3.0
UCSM
From UCSM, you can download these types of Tech-support logs:
UCS - Creates a file containing technical support data for the entire Cisco UCS domain.Please be aware that this does not include the tech support data for chassis, fabric-extender,rack-server, and server memory.
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UCSM-MGMT - Creates a file containing technical support data for the Cisco UCSmanagement services, excluding the fabric interconnects.
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Chassis - Creates a file containing technical support data for either the CIMCs or I/O modulesin a given chassis.
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Fabric-extender - Creates a file containing technical support data for a fabric extender.●
Rack-server - Creates a file containing technical support data for a C-Series server. ●
Server-Memory - Saves a file containing server memory technical support data for B-Seriesand C-Series servers to the specified directory.
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Core-Files - These results from UCSM or NXOS processes crash. These files are needed todecode and understand what led to the process crash
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In order to create and download logs, follow these steps.
Step 1. Navigate to Admin > Faults, Events & Audit Log > TechSupport Files as shown in theimage.
Step 2. From Options, select the technical support data which would you like to download asshown in the image.
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Step 3. Once a tech-support file is generated, you can download it as shown in the image.
Step 4. Download Core files if required, as shown in the image.
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UCSM Managed Server/Chassis/HyperFlex Server(IncludesB,C,S,HX-Series)
In order to create and download logs, follow these steps.
Step 1. Navigate to Admin > Faults, Events & Audit Log > TechSupport Files as shown in theimage.
Step 2. In order to download tech support:
FOR Chassis Tech Support Includes B-Series Server
Under Options, select Chassis as shown in the image. Enter the Chassis ID for which you wishto download the tech support and click OK.
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FOR UCSM Managed Server (Includes C, S, Hyperflex-Series)
Under Options, select rack-server as shown in the image. Enter the Rack Server ID for whichyou wish to download the tech support and Click OK.
Note: Choose option rack-server for C-series and HyperFlex Servers.
![Page 6: Visual Guide to Collect UCS Tech Support Files - B, C and](https://reader034.vdocuments.site/reader034/viewer/2022042623/62649e9eaecf8423d7206463/html5/thumbnails/6.jpg)
Step 3. Once a tech-support file is generated, you can download it as shown in the image.
UCS C Series
In the new release of UCS C series firmware, you can download the logs as shown here.
Step 1. Log in to CIMC and browse to Utilities under Admin.
Step 2. Under Utilities, there are two options - Export Technical Support Data to remote orDownload Technical Support Data for Local download. It also shows the status of LastTechnical Support Data Export.
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Step 3. Click on Download Technical Support Data for Local Download to Generate andDownload Technical Support Data.
UCS S Series
In the new release of UCS S series firmware, you can download the logs as shown here:
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Related Information
Download Tech Support - B-Series UCSM Version (1.4, 2.0, 2.1, 2.2) & C-Series CIMC Version(1.4, 1.5, 2.0)
If you are using, older UCSM and CIMC Version, please refer to this document on how to collectTech-support logs-
https://www.cisco.com/c/en/us/support/docs/servers-unified-computing/ucs-manager/115023-visg-tsfiles-00.html