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Vision and Strategies of E-Governance
2009 Asia-Pacific E-Governance International Conference2-3 September 2009
By Jirapon Tubtimhin
IAC Secretary General,Senior Expert
National Electronics and Computer Technology Center, National Science and Technology Development Agency,
Ministry of Science and Technology, Thailand
TopicsVision and Strategies of E-Governance
- Definition, Philosophy & Characteristics
- e-Governance in Thailand
- The World’s Showcases of e-Governance
- Next Waves of e-Government/ e-Governance
“To support and simplify governance for all parties;government, citizens and business. The use of ICTscan connect all three parties and support processes and activities. In other words, in e-governance electronic means support and stimulate GoodGovernance”
e-Governance for Good Governance
Source: IICD Research brief - No. 1, March 2001IICD : International Institute for Communication and Development
e-Governance = e-Democracy + e-GovernmentGoals: Efficiency, Tranparency, AccountabilityOutcomes: Good Governance & Democracy
GoodGovernance
GoodGovernance
Accountable
Transparent
Responsive
Equitableand inclusive
Effectiveand efficient
Follows therule of Law
Consensusoriented
Participatory
Source: http://www.unescap.org/huset/gg/governace.htm
Characteristics
The two roles of governmente-Governance:
Government as an IT userG2C - Public services portal
G2B - E-procurement for governmentG2G - Internal government administration
Citizens, Domestic Businesses, Foreign Businesses, Tourist
Knowledge Society:Government as an IT enabler
IT Infrastructure Human capital development
Legislation, Taxation, and Incentives
e-Governance
Thailand
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Strategies Framework and Outcomes Strategies Framework and Outcomes 22ndnd Thailand ICT Master Plan(2009Thailand ICT Master Plan(2009--2013)2013)
Digital OpportunityCreation
PotentiallyCompetitive
Quality Society Outcome to others
Equal access to Info, education and good healthof all sectors of citizen
Patents, Human capital, Higher value addition to products & services andMass customization
Capable, moral and ethical Human resources
Citizens and businesses facilitation, Costs saving for businesses and Reduction of losses due to non-transparency
1. ICT Professionals & ICT Literate People2. ICT Governance3. ICT Infrastructure4. E-Governance5. ICT Industry Promotion6. ICT Applications for Strategic Manufacturing
Thailand e-Governance DevelopmentAccountable• e-Citizen Smart Cards• Security System: PKI and Root CA, Identification Card for Access Control • GFMIS (Government Financial Management Information System)• MOC and DOC (Ministerial and Departmental Operation Centers) Effective & Efficient, Transparent• e-Revenue, Tax Filing• e-Auction• e-Logistics (Single Window Portal for Importer-Exporter Facilitation)• e-Port, e-Gate, e-Toll• e-Healthcare (Front & Back Office Systems for Hospitals)• e-Security (Networking Security Services)• e-Services for all government through Web Services/SOAResponsive, Equitable & Inclusive, Participatory Consensus-oriented• Th-eGIF (Thailand e-Government Interoperability Framework)• GIN (Government Information Network)• Counter Services & Services Link Center• Thai Tele-centers for all district communities• e-Province, e-MunicipalityFollows the Rules of Laws• E-Transaction Laws, Cyber Crime Law• CCTV and Monitoring System
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Lessons from experience: Strategy• Central agency
• Processes to be redesigned/Change in mindset
• Need Citizen and business portals
• Standards-Interoperability
• Effective communications across government
• Accessibility
• Effective partnerships with private sector
• coherent integration of government infrastructure, systems,
processes –the scale of change required is immense.
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The WorldShowcases From Experiences
of e-Governance
Bulgaria: Main National ICT Projects: Main National ICT Projects
i-Centres Project
EgyptEgyptian Information Society Initiative (EISI)
Components
EgyptEgyptEgyptian Information Society Initiative (EISI)Egyptian Information Society Initiative (EISI)
ComponentsComponents
E-Inclusion
ICT Research
E- Society
E-HealthE-Housing
E-Government
E-Knowledge
E-LearningE-HeritageE-Content
E-BusinessICT Industry Development
e-Learning
e-Health
e-Economy
e-Government
MainstaysConnectivity Contents Systems
Axis
Mexicoe-Mexico National System
• Covering more than 2,400 municipalities all over the country
• More than 5 million visitors monthly• More than 221 million web pages visited in
September 2007• More than 75.8% of the use of Digital Community
Centers is oriented for Learning services
e-México’s Digital CommunityCenters (DCCs) overview
Our projects
Key revenue generating e-Gov applications in 50% of LGUsInteractive Web Presence for all LGUs
Key revenue generating e-Gov applications in 20% of LGUsInteractive Web-Presence for all Cities and Provinces
E-LGU Development
Integrated Systems for other revenue producing agencies (LTO /LTFRB / NTC / PPA / NAIA )
Integrated Systems for BIR and BOC
Integration of Revenue Generation Activities
Integration with LGUs (Cities)Integration of National gov’tagencies (DTI/BOI/SEC/BIR/SSS DENR)
Integrated one-stop Business Registration System
Harmonized numbering system for all citizens
Harmonized numbering system for govt. employees
Harmonization of the Numbering System
Other citizen centric government services
Critical integrated government frontline services
Government Services Portal
20102006MAJOR PROGRAMS
Philippines E-Government Program
Financial FeasibilityTechnical FeasibilityOperational Feasibility
Contribution to good governanceEnhancement of service deliveryPromotion of social benefits
SustainabilityBenefits
TECHNICAL EVALUATION CRITERIATECHNICAL EVALUATION CRITERIA
India: Andhra PradeshThe evolution of e-Governance
China E-GovernmentTwelve “Golden Projects”
– To promote the public service• an office business resource system • a macroeconomic policy management system
– To improve the ability of revenue• Tax• Customs• Finance• Supervision • Auditing
– To develop the economy & society• Quality control• Social security• Stability• Water• Agriculture.
Canada: Pressures Driving Public Management Agenda
Current Pressures on Public Organizations
Public Organizations
Fiscal imbalance/Budget reductions
Demographic shifts: the retirement
wave
Staff &Orgn’l Stress
Public demands for Service
Public demandsfor transparency& performanceaccountability
Technology
Negativepublic image
of PS
Global Issues
Copyright IPAC 2004
PSScandals
France: e-GovernanceNew developmentwww.monservicepublic.fr
2007 : people canchoose the topic they are interested in
2008 : people canenter different public procedures through their own portal
2008 : people cancreate a special file with their own documents
that administration can look on
Taiwan: PKI Promotion
PKI Promotion Program Office, MOEA
Consultation andSubsidization
Consultation andSubsidization
Promotion andAwareness
Promotion andAwareness
International CollaborationInternational Collaboration
Encourage the enterprise to setup novel PKI applicationsPlay a role of consultant, help the industry about PKI application installation
Training and awareness workshopsSurvey/AnalysisPKI year book
International PKI Training ProgramInternational PKI organizations (APEC TEL, Asia PKI Forum,…)Join PKI international PKI events or activities
Japan: IT New Reform StrategyYear 2006-2010
Japan: IT New Reform StrategyJapan: IT New Reform StrategyYear 2006Year 2006--20102010
Post 「e-Japan Strategy」 2001-2005
Realization of Ubiquitous NetworkUbiquitous Network Society
(Anytime Anywhere Anything)Reform
Deregulation &Barrier FreeDeregulation &Barrier FreeDeregulation &Barrier Free ICTICTICT
Network InfrastructureNetwork Infrastructure Investment for technology & Young peopleInvestment for technology & Young people
Growth by Structural Reform
Growth by Structural Reform
User orientedUser oriented
International CompetitivenessInternational Competitiveness
International ContributionInternational Contribution
* Mr.RHEE Chung Wook , Waseda International Workshop , Nov 2004, Japan
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• Initiated by – Prof. Toshio Obi, Waseda University– Prof. J.P. Auffret , George Mason University– Prof. Matthias Finger, Swiss Federal Institute of Technology, Lausanne– Prof. Pairash Thajchayapong , National Electronics and Computer Technology Center,
Bangkok• Main purpose
– To foster the learning and development of CIO – To conduct main activities including academic research and organization of policy
dialogues in the field of CIO development
• Expected Collaborations
- Joint R&D for ICT/CIOs Development
- Joint Certificate / Joint Degree on ICT/CIOs
- Joint ICT Pilot Project / Prototype on Open Standards Platform
- Collaboration on Organizing IAC Accreditation Program for CIO Studies
and Global Resources Center (GRC) for CIOs
- Exchange and Sharing of Knowledge, Know-How, Experiences, Etc.
IAC : International Academy of CIO A Mechanism for CIO and ICT Development
Next Wave of e-Governance
• U-Government : Wireless is key factor
• m-Government : 3G is key driver
• Connected/Transformed Gov. as defined by UN
• Next Generation Government for e-Gov
• ‘Generation Y” (Age 17-24) & Web 2.0• Infra & Application: Commoditized IT• Social Media is Key to Decision• Virtualization & Cloud Computing• Web 2.0, Web 3.0 thru Social
Networking for Public Services
• Focus: Business domains and processes• Applications: Modular, SOA• Application development• Collaboration Web 2.0• IT Infrastructure: Cloud Computing• Skills: Business relationships Sourcing• Business models: Out/multi-sourced
GartnerWorld Bank