1. Welcome to Virginia Union University Professional Development Training 2. c About VUU Job Expectations Work ProtocolWork Attire Customer Service Phone Etiquette Conflict Safety Check out all Eight Apps and Complete a Quiz to Earn Your Certificate in Professional Development Training 3. Lets Begin 4. Session I About VUU 5. Mission Virginia Union University is nourished by its African American heritage and energized by a commitment to excellence and diversity. Its mission is to: Provide a nurturing intellectually challenging and spiritually enriching environment for learning Empower students to develop strong moral values for success; and Develop scholars, leaders, and lifelong learners of a global society 6. Vision Virginia Union University is a premier, liberal arts, urban institution of higher education and center of excellence for the preparation and development of leaders for tomorrows world. 7. Virginia Union Divisions Academic Affairs The Sydney Lewis School of Business, Evelyn R. Syphax School of Education, Psychology, and Interdisciplinary Studies, School of Humanities & Social Sciences, School of Mathematics, Science & Technology Office of the Registrar The Center for Student Success & Retention Office of Student & Community Services Upward Bound Enrollment Management & Student Affairs Office of Career Services Office of Counseling Services Office of Student Health Services Enrollment Management Residence Life & Housing Scholarship & Transition Student Integrity & Conduct Church Relations 8. These Commandments are included in your Student Ambassador/ Work Study Guide 9. Session II Basic Job Expectations 10. Confident Calm, Clear, Loud Speaking Be Productive Be On Time Use Time WiselyPlan Ahead Do Most Important Tasks First 11. Set the Bar High DO quality work of an appropriate quantity while meeting work standards, quotas, and deadlines so that you gain approval from your supervisor Make sure you understand instructions BEFORE you start a new task and follow the instructions. ALWAYS write down instructions. Ask your supervisor for a progress report. Be thorough, do your work correctly. Strive for Excellence! 12. Session III Work Attire 13. Appropriate Work Attire Business Casual Dress Business Professional Dress 14. This Document is included in your Student Ambassador/ Work Study Guide 15. Special Program and Event Dress Attired The following is a listing of the major university programs and events that require ALL STUDENTS to wear Business Professional Attire: University Convocation University Founders Day University Coronation University Chapel Services University Career Fairs & Employer Events University Etiquette Dinners University Graduation & Receptions University, School or Departmental Banquets & Receptions 16. Session IV Work Protocol 17. Starting Your Shift Hi! Im Your New Supervisor. Lets discuss the protocol for starting a shift at work. 18. Personal Visitors & Inner Office Relations Work Life Personal Life 19. Cell Phone & Electronic Use 20. Session IV Customer Service 21. Who are Customers? FACULTY & STAFF UNIVERSITY EXECUTIVES STUDENTS EMPLOYERS ALUMNI 22. Customer Service is NOT NEGOTIABLE- FAILURE TO PROVIDE GOOD SERVICE CAN LEAD TO A CRISIS. Your Job is Important The Role is Extremely Valuable Talk Slowly and Clearly Respond in a Timely Manner Satisfy every customer LISTEN 23. Phone Etiquette Session V 24. How to Answer a Phone Call Preparation Review Website Refer to Guide The Greeting Three pieces of information Name, Office, How may I help you? Follow Up Ask clarifying questions Direct Call 25. Lets Practice 26. Session VI Conflict Resolution 27. Tips for Conflict Resolution Attempt to Settle Dispute When you feel there is a conflict with a co- worker or supervisor ask for a meeting with that person: Set the tone for the meeting Share the conflict Allow the co-worker or supervisor to share Agree on steps to resolving conflict Keep it private 28. Session VII Campus Safety 29. Top 10 CAMPUS SAFETY TIPS 1. Sign Up for Campus Alerts on the www.vuu.edu website 2. Share your schedule with family and friends 3. Always travel in groups 4. Use frequently used routes 5. Be aware and in control 6. Do not leave valuables out in the open 7. Program phones speed dial with emergency contacts 8. Know your neighbors 9. Know the location of emergency phones on campus 10. Always lock your doors Chief Carlton G. Edwards Chief of Police 30. Congratulations! You have now completed Phase 1 of Professional Development Training. You must now take the quiz under Surveys on PantherTrak Dont forget you must attend a Career Fair!