Vinod VermaContact: 09871716211 (M) Email: vin84.27@gmail.com

SUMMARY

AREAS OF EXPERTISE

Sales Customer Service Development Technical Support and Service Management

MANAGEMENT SKILLS

Joint Planning Database Building Monitoring Budgets Process Management Internal Reporting Consulting

QUALIFICATIONS

• Graduate from University of Delhi• Intermediate from CBSE Board, Delhi• Matriculation from CBSE Board, Delhi

EMPLOYMENT PROFILE

• Total work experience—9 years, 3 Months.

• Sales—8 years, 5 Months• Technical Support—6 years, 9 Months

Career Objective:

To ensure a steady enhancement of my career and achieve my goals by thoughtful application of my talents, skills & exposure picked up as a management professional.

Acquired Skills:

Sales

Account Acquisition, Retention & New business generation.

Market intelligence. Market penetration. Meeting sales targets. Lead Qualification & Generation.

Technical

Provide pre-sales technical support. Provide technical product presentations and

demonstrations. Trouble shooting both hardware and software. Supporting Workstations, Desktops, Notebooks,

Tablets and Gaming systems. Supported Microsoft Operating systems and other

Software’s. Helping the customers in up gradation and

replacement of parts.

Customer Relationship Management

• Ensure outstanding customer satisfaction by maintaining strong working relationships.

• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.

• Maintain complete and accurate customer correspondence data.

• Assist in making major business decisions.• Negotiate and manage agreements through

business contract process.

Sales and IT Skills

Strategic Sales Planning.Product Positioning. Business intelligence & Business Development. Dell Certified Expert (Laptops, Desktops (XPS) &

PDA. Knowledge of A+ (Theoretical Knowledge).

Experience Chronology

Responsible for performing tasks that will maximize business opportunities in new and existing markets. Also in overall charge of establishing, maintaining and developing working relationships with both internal and external partners.

• Responsible for steering Key Manufacturing/ Telecom/ ITES, into Corporates and increase the share of wallet by developing the customer base and revenue cycle.

• Key Account Management, P&L accountability and negotiations handling with the client for teams revenue and profit attainment.

• Aim to maximize revenues through positioning the entire product portfolio, pre-sales technical support including technical product presentations and demonstrations.

• Developing the Relationship via Cross- Selling & Up- Selling opportunities across the business unit’s to expand HP’s share of wallet with the revenue increment, customer and the market.

• Working closely with the internal teams to deliver customer satisfaction (Pricing, business categories, field account manager, and logistics).

• Contributed to the key accounts development, new orders generation and proficiently handling relationship with the big accounts like MARUTI SUZUKI INDIA LIMITED (HP Workstations & Tablets), HONDA CARS INDIA (Workstations), SAMSUNG INDIA ELECTRONICS PVT.LTD (HP Business Desktops & Mobile Workstations), CASE NEW HOLLAND (HP Desktops & Workstations), HCL (Tablets & High End Elite Series Notebooks), PHILIPS INDIA LIMITED (RPOS 5800 & 5810).

Tasks and Responsibilities:

• Focus on maintaining and expanding business relationships/market share with existing Dell customers.

• Focuses on identifying, qualifying, targeting and closing new business opportunities.• Effectively utilize Dell tools and work closely with the necessary resources and field

to meet sales objectives in turn to achieve the key financial matrices like Revenue and Margins.

• Trouble shooting both hardware and software supplied by Dell.• Ensured customer satisfaction by handling the concerns in the best possible manner. • Helped the customers in up gradation and replacement of parts.

.

May 2007 - Feb 2014- Senior Sales and Technical Support Executive, Dell International Services, Gurgaon.

May 2014 till date- Inside Sales Representative Hewlett-Packard India Sales Pvt. Limited, Gurgaon.

Sep 2006 to May 2007- Customer Care Executive, Bertelsmann Marketing Services, Gurgaon.

Tasks and Responsibilities:

• Handling International Clients Regarding Microsoft Product Activation and support.• Solving queries regarding the new products and plans for the customers.

Proficiency Matrix:

Market researchStrategic Sales PlanningBusiness DevelopmentFace to face meetingsCustomer interactionProcess managementRelationship ManagementTenacious and Resilient

Academia:

2006: Bachelor’s degree in Humanities, University of Delhi2002: Intermediate CBSE Board, Delhi.2000: Matriculation CBSE Board, Delhi.

Professional Achievements:

• A dedicated professional with 9 years and 3 Months of experience in Sales, Technical, Customer Relationship Management, Escalation Handling, and Team SPOC, • DCSE Certification (Dell Certified System Expert) for Desktops, Laptops, and Gaming systems.• Promoted to Platinum Club in November 2008.• Received awards for giving Best Customer Experience.• Managing the Escalations independently and resolve the customers issue in particular TAT.• Proficient in managing & motivating teams in completing their targets with 100% quality and Quantity. • A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.

Personal Dossier:

Date of birth: 27th June 1984 Languages known: Proficient in English and Hindi Interests: Adventure sports, Music References: Shall be provided on request

Contact Details:

A-604, 6th Floor, Mahindra Apartments, Block- D, Near Kamal Public School Vikas Puri, New Delhi. 110018

Phone: +919871716211 E Mail: vin84.27@gmail.com