VICTORIA L. MEYERS, CHA Telephone: Cell (740)272-8238

Email: victoria_meyers@hotmail.com

LinkedIn - www.linkedin.com/in/victoriameyers1/

PROFESSIONAL SUMMARY

Accomplished General Manager and Certified Hotel General Manager in 5-Top leading hotel chains, having opened 3-properties and managed limited, independent and full service hotels to include 4 star/ 4 Diamond Resorts providing extensive knowledge in hotel operations, sales & marketing, comprehensive food & beverage, human resources, housekeeping and holding full accounting and fiscal responsibilities while developing teams from 50ppl to 250ppl searching for a Hotel General Manager position in a leadership role that capitalizes on 26 years of success helping owners and companies drive property’s GOP, overall revenues, guest scores and property rankings. I love managing and inspiring people to do their very best! My goal is to fill the earth with the light and warmth of hospitality! Bi-Lingual: English & Spanish speaking

PROFESSIONAL EXPERIENCE

Hilton Garden Inn, (Vesta Hospitality) (Contract) Shreveport, LA Temporary Task Force General Manager (142 Rooms, full service) Contracted to assist in needed changes and support while hotel completed new transitions. Made a tremendous impact on building and preparing team for new changes, placing a new GM at the helm with a new F&B Director and other support positions. Worked with Extranets, OnQ, online purchasing distributors, Inn4Mation, and working with both owner, MEP’s and an out of state corporate office.

02/2015 – 4/2015

Holiday Inn & Conference Center, (Portfolio Hotels & Resorts) Fairborn, OH

GENERAL MANAGER (203 rooms, full service, 10,000 sq ft meeting & banquet space) Recruited to improve overall business performance for a newly acquired property and prepare for an upcoming $2.5MM renovation, repositioning hotel to be a heavy competitor in group and corporate business while guiding the hotel's performance to be the market's leader in full service area destinations. Directing all operations to include Operating procedures, Guest relations, Sales & Marketing, Food & Beverage, Housekeeping, Maintenance, Finances, both P&L and Budgets and cost control procedures.

01/2014 - 11/2014

TURN-AROUND GENERAL MANAGER SPECIALIST (Contract) 06/2006 – 11/2013 Recruited by franchise owners to direct and plan aggressive hotel turnaround and market repositioning. I held full strategic, P&L, operating, leadership over direct sales efforts producing at least 50% market mix of Total Revenues, F & B and leadership responsibility for hotels that caters to corporations, conventions international and domestic leisure clientele. Provided vision, insight, conflict management, and attentive leadership to ensure customers received exceptional, flawless service. Oversaw an inventory of rooms, food & beverage, banquet rooms, meeting rooms and retail. Negotiated contracts with various vendors. Introduced standards and policies. Hired, trained and motivated hotel personnel. Coordinated HR and administrative efforts. Managed finances. Tracked performance metrics.

Wyndham Hilton Hyatt Holiday Inn & Convention Center (IHG)

Comfort Inn & Suites (Choice International)

Wingate by Wyndham, (Private Owner Franchised) (Contract) Tupelo, MS TURN-AROUND GENERAL MANAGER Recruited by a small family of owners to improve the P&L, sales and operations of their Wyndham franchised hotel. Achieved higher standards in guest services, have reduced costs by $15,000 in 3-months and increased market and sales potential by putting focus into community endeavors and building on social opportunities. Directing all operations to include Operating procedures, Guest relations, Sales & Marketing, Food & Beverage, Housekeeping, Maintenance, Finances, both P&L and Budgets and cost control procedures. We won the 2013 Trip Advisor award for Excellence. Grew profit by $100K for 2013 first quarter. Passed Brand standards inspection with 10 points higher than last year.

Completed Project 08/2012 – 11/2013

DoubleTree by Hilton, (Private Owner Franchised) Thornton, CO

OPENING HOTEL GENERAL MANAGER (139 rooms, full service, 6,000 sq ft banquet space) Opened a beautiful NEW and uniquely designed upscale full service Doubletree by Hilton in Thornton, CO overseeing all phases of Pre-Opening operations, ensuring brand standards were met. Resolved varying opening issues to ensure property received Certificate of Occupancy, building licenses, and licenses for F&B, Liquor and Sales. Ensured staff was trained for OnQ in effort to pass the Pre-Opening Certifications. Resolution: Franchise Owner utilized my abilities and qualifications to get Hilton Approval to open doors for business. Family assumed

responsibility for running hotel after successful opening. 05/2011– 07/2011

Hyatt Hotel, (Private Owner Franchised) (Contract) Chester, VA TURN-AROUND GENERAL MANAGER (120 rooms, F&B, 2,500 sq ft meeting space) Directing all phases of hotel operations from P&L Fiscal Management of controlling costs to Front Office, Housekeeping, Maintenance, building Sales and F&B to include catering consisting of the leadership and supervision of 4 department managers to ensure consistency with Hyatt brand standards, level of service and that property competes effectively in all market segments.

Grew Room Revenue by $301,000.00

Created and implemented financial/administrative infrastructure that increased productivity while giving owners a clearer prospective to the overall nature of the business

Increase RevPar by 42% and Occupancy by 22%

Raised Medallia (Guest Service Scores) by 29 points

Raised the motivation of staff while improving team atmosphere

Implement and Ensure Brand Standards with guest services, elements, products and features at every level

Resolution: Brought on board to help Franchise owner and his private partners to fix struggling operation. These two groups were not getting along and when I was made an offer to move to CO to open a Hilton Hotel I gave a 30-day termination of agreement 07/2010 – 05/2011

John Tyler Community College, (Short-Term Pilot Contract Project) Chester, VA HOSPITALITY PROGRAM INSTRUCTOR While working as the GM for the Hyatt hotel I developed and instructed a new Hospitality Pilot Program as sought by the college. The program I created provided written, verbal and hands-on instruction regarding the varying job opportunities available in hotels and restaurants to students who were seeking to enter the hospitality industry. Program identified all facets of hotel and restaurant operations. Students acquired certification for this program to show technical and practical knowledge and experience.

Resolution: Contracted for a one time pilot program to assist the college and varying departments make the project marketable for future funding 04/2011 – 05/2011

Holiday Inn & Conference Center, (Private Owner Franchised) (Contract) Hudson, OH TURN-AROUND GENERAL MANAGER

Directed all phases of 239 Room Hotel/2 Dining venues & Club/ Lounge with 17000 Sq. Ft. Banquet, Catering & Meeting facilities, operations to include the leadership and supervision of 6 department managers and 120 staff associates, financial viability, financial controls, Full P & L responsibilities, revenue maximization, Renovation management and guest satisfaction.

Re-established financial control, leading restaurant departments from severe financial losses by decreasing food cost, controlling inventory and labor costs, and improving menu

Grew gross revenue by approximately $466,000 or 22.3% increase

Realized an increase of 5.62% in F&B revenues

Decreased labor costs from 52% to 33%

Increased occupancy by 11% and Room revenue by 14.5%

Increased Bar Revenue by 40.9%

Resolution: Succeeded in recovering from most major debt from their 2005 purchase allowing the franchise owners to sell property to an Ohio based company. 07/2007 – 06/2008

Comfort Inn & Suites, (Private Owner Franchised) (Contract) Lancaster, CA TURN-AROUND GENERAL MANAGER Responsibilities included direct supervision & leadership of personnel in the areas of front office, housekeeping, maintenance, sales and marketing, human resources, renovation and revenue management Developed and trained people in intuitive service. Increased ADR’s resulting in higher RevPar’s as well as surpassing G.O.P and N.O.I. Hired to Improved property performance to compete with new upcoming hotel properties.

Raised occupancy by 22% and gross revenue by 28% or $245K increase over last year from 7 month period by expanding sales and incorporating yield management

Generated sales bookings of Yellow Book Management, Transportation costume & set design staffs for Pirates of the Caribbean 3, The Oak Ridge Boys & various actresses & actors

Promoted hotel by developing and implementing advertising, sales and publicity

Increased GIS (Guest Insight System) scores of 80-86 above brand scores of 79-84

Improved REVPAR by $21.80 & improved décor, furnishings and renovations to enhance sales

Resolution: Franchise owner hired me to TASK FORCE the property to increase the value and position it for Sale. He successfully sold property to new owners within 9 months. 06/2006 – 03/2007

Aspen Meadows Resort at the Aspen Institute, (Dolce International) Aspen, CO DIRECTOR (4 Diamond – 10 Acre Resort) Developed, manage property programs and maintained the smooth day to day running of the operations for this 4-Star 98-suites and 15,000 sq/ft of conference space Resort. Resort is conjoined with the world famous Aspen Institute.

Rated 90% on employee surveys for motivational and team building skills

Responsible for owner and rental owners

Administered special needs for VIP individuals, dignitaries (e.g. Bill and Hillary Clinton, Colin Powell, Sandra Day O’Connor, John McCain, Wesley Clark, Al Gore, Antonin Scalia, Queen Noor of Jordan, and many others

Analyzed monthly P&L statements and managed payroll and annual budget of $1.2M

Held compliance for all OSHA and wage & labor laws and ADA policies

Established Performance Appraisal review system and Disciplinary standards for all employees

Reason for Leaving: Father died – resigned to move to California to care for ill mother. 05/2004 – 09/2005

SMART Hospitality, (Self-Employed) Negaunee, MI Owner/ Business Solution Consultant/Sales Director 03/1998 – 02/2003 Grand Summit Resort & Conf/Cntr, (American Ski Co.) Mt. Snow, VT Hotel/Resort Interim Director 10/1997 – 03/1998 Directed & established opening procedures and organization for the operations of over 200 condominiums for a 4-Star/4 Diamond 210 condo resort and management of 3 Housing Association, owner’s and rental owners. Circus-Circus Hotel (1,628 rooms & suites) Reno, NV Front Office Manager/Assistant Director of Housekeeping 11/1989 – 10/1994

------------------------------------------------------- CERTIFICATIONS AND EDUCATION

--------------------------------------- IHG GM Certification: Brand, Hotel Operations, Sales and Leadership Wyndham GM Certification: Brand, Operations, Sales and Revenue

Hilton University: OnQ Certification in Brand Standards and Hotel Operations Hyatt University: GM Certification in Brand Standards and Hotel Operations

Certified Hotel Administrator (CHA) American Hotel Motel Association 49-Total Acquired Certifications (Doubletree Brand)

Antelope Valley College Bi-Lingual: English & Spanish Speaking

Hotel software: OnQ (Hilton), Opera, E-Sales, Sales Pro, R&I (Hilton), WinPM, Citrix, Reserve, Holidex, Encore, Opera, Jonas, Profit Manager, Epitome, Springer Miller Systems, FRS, HIS, MIS, Delphi, POS, Star, Micros, Flaggler

Computer software: Microsoft Office, PowerPoint, Lotus, Quick Books, Internet, Adobe Photoshop, Quicken, Intuit, Quickbooks

Payroll/HR Software: Kronos, AOD and ADP