verizon enterprise center dynamic network manager … port speed/class of service.....24 port speed...

Verizon Enterprise Center Dynamic Network Manager User Guide

Version 3.17 Last Updated: November 2017

© 2017 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. Microsoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners.


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Table of Contents Private IP Dynamic Network Manager Overview .................................................................................................... 4

Components ................................................................................................................................................................................................ 4

Features & Benefits ................................................................................................................................................................................. 4

Looking Glass Overview ................................................................................................................................................ 5

Business Rules for PIP VPNs ........................................................................................................................................ 6

For Your Information ............................................................................................................................................................................... 7

Sign In .................................................................................................................................................................................. 8

Access Dynamic Network Manager ........................................................................................................................... 8

Navigate the Dashboard ................................................................................................................................................ 9

PIP Virtual Private Networks (VPNs) ........................................................................................................................ 10

Utilization Details ..................................................................................................................................................................................... 11

Port Availability ........................................................................................................................................................................................ 13

Network Transit Delay ......................................................................................................................................................................... 14

VPN Site List ............................................................................................................................................................................................. 16

Change Circuit Description ......................................................................................................................................... 18

Site Details ....................................................................................................................................................................... 19

View Pending Tickets, Orders, and VRFs Associated ......................................................................................... 20

View Sites on Map .......................................................................................................................................................... 21

Configure eBGP Routing Parameters ...................................................................................................................... 22

Modify Port Speed/Class of Service ........................................................................................................................ 24

Port Speed (Dynamic Port) Information ..................................................................................................................................... 24

CAR Values ............................................................................................................................................................................................... 25

Bulk Changes........................................................................................................................................................................................... 28

Egress Profile .......................................................................................................................................................................................... 29

PIP Ethernet Circuits ........................................................................................................................................................................... 29

Modify Shaping Adjustment ...................................................................................................................................... 30

Modify Admin Status .....................................................................................................................................................31

Open Trouble Ticket ..................................................................................................................................................... 32

Customer Edge (CE) Settings .................................................................................................................................... 33

Customer Edge Configuration Settings (Customer Managed) ...................................................................................... 34

STD QoS DPORT, and ETM to STD ....................................................................................................................................... 34

ETM QoS DPORT, DCAR, Custom Egress, and STD to ETM ................................................................................... 34


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Verizon Edge (PE) Settings ......................................................................................................................................... 35

Router Commands ......................................................................................................................................................... 36

Utilization Details ........................................................................................................................................................... 37

Configures Static Routes ............................................................................................................................................ 38

WAN Analysis Report .................................................................................................................................................. 40

Orders ............................................................................................................................................................................... 41

View Pending Orders ............................................................................................................................................................................ 41

View All Orders ....................................................................................................................................................................................... 42

CAR Values ...................................................................................................................................................................... 43

QoS Egress Traffic Profiles ............................................................................................................................................................. 45

PIP ETM General Config, PIP STD, PIP Data Centric and PIP Data/Voice Combined .................................. 45

PIPETM Voice Centric Config .................................................................................................................................................... 47

Customer Edge Configuration Settings .................................................................................................................. 49

STD QoS DPORT, and ETM to STD ............................................................................................................................................ 49

ETM QoS DPORT, DCAR, Custom Egress, and STD to ETM .......................................................................................... 51

Glossary ............................................................................................................................................................................ 55

Customer Support & Training .................................................................................................................................... 57

Customer Support ................................................................................................................................................................................ 57

Training ....................................................................................................................................................................................................... 57


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Private IP Dynamic Network Manager Overview Private IP Dynamic Network Manager enables you to make changes to both your Private IP Ports, Committed Access Rates (CARs), and customer egress profiles. It also allows you to view your network configurations and allow for three layer 3 functions to be modified without being charged through the Private IP Looking Glass option. Private IP Dynamic Network Manager enables you to dynamically change the Committed Access Rate (CAR) values and the port speed on your Private IP sites.

Components Private IP Dynamic Network Manager consists of three components:

• Looking Glass

• Dynamic Port

• Dynamic Committed Access Rate (CAR) including Quality of Service (QOS) egress profiles

Features & Benefits Following are the features and benefits of Private IP Dynamic Network Manager:

• Schedule a Port or CAR change order up to one year in advance

• Make bandwidth changes in minutes through the Verizon Enterprise Center

• Subscribe to electronically delivered activity reports

• Download a site detail report in Microsoft® Excel®

• Link to the WAN Analysis Reporting tool

• Access a Customer Edge sample configuration

• Issue a specific set of Ping and Show commands on the PE Router

• Real-time application aware network adjustments


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Looking Glass Overview Looking Glass enables you to view the configuration information of your MPLS networks. It is a mainly a "view only" interface, but there are a few Looking Glass Orders in which you can request certain non-billable Layer 3 configuration changes to your Private IP sites.

You can download sample configurations for your CE router, and allows for some specific PING and Show commands to be issued.

Private IP customers who are not using Dynamic Network Manager can use the Looking Glass tool to see their network attributes and determine how their sites are configured at the Provider Edge (PE) devices on the network. You can also see if port or CAR changes submitted to your account team were completed. You can use this tool in conjunction with Dynamic Network Manager to see/validate that your orders were completed and your configurations changed through the Dynamic Network Manager tool.


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Business Rules for PIP VPNs The following business rules apply with Private IP Dynamic Network Manager:

• Available to existing and new customers, both customer-managed and those using Verizon Managed Services.

• Available for sites located globally. Note: There are countries where Dynamic Port cannot be supported due to contractual obligations with our partners. Your account team can provide details on availability.

• Available on Direct connections

o For Private IP ports with a W prefix: Dynamic Port is available on direct connections using Time Divisional Multiplexing (TDM) in all regions. Direct Ethernet Access is supported in select countries in Europe.

o For Private IP ports with a B prefix: Dynamic Port is available on both direct connections using TDM access and Ethernet Access in the United States.

o For Private IP ports with a C prefix: Dynamic Port is available on both direct connections using TDM access and Ethernet Access in all regions

• For Private IP ports with a W prefix: Dynamic Port requires an initial full port speed of T1, E1, E3, DS3, OC3, STM1, OC12, STM4, and 1 Gigabyte Ethernet (Europe Only)

• For Private IP ports with a B prefix: You can order a lower initial Private IP TDM and Ethernet Port speed and then utilize Dynamic Port to raise or lower the speed to the level you want in the United States.

• For Private IP ports with a C prefix: You can order a lower initial Private IP TDM and Ethernet Port speed and use Dynamic Port to raise or lower the speed to the level you want in all regions.

• Some restrictions apply:

o Dynamic Bandwidth (DCAR and DPORT) is not supported on customer sites using the MPLS VPN Interprovider Connection (MVIC).

o DPORT is not available with direct connections using Nxt1/NxE1 with MLPPP or MLFR.

o "DCAR only" (i.e., when not sold with DPORT) is available on the following access types: MLPPP, and MLFR for U.S. sold only.

o "DCAR only" is not supported on Indirect Ethernet via Converged Packet Access (CPA).

o Because of contractual agreements, there are countries where Dynamic Port cannot be supported. Contact your Verizon Account Team for more details.

• Effective June 2017, customers may now make several changes a day on Private IP ports with a “C” prefix.

o Unlimited Speed Change Requests: you can make more than one speed change request during a 24-hour period. Greenwich Mean Time (GMT) is used as the start/stop reference for a DNM 24 hour time period. DPORT/DCAR speed changes can be made up until (but not after) 11:00 p.m. GMT.

o Ability to Reverse Speed Change Requests: Within 60 minutes of making a speed upgrade (or downgrade) request, you can “correct” the request (as needed) by reversing the speed change request back to the original speed. After 60 minutes the speed change will be completed from a billing perspective. One speed correction is allowed during a 24-hour period.


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o Billing: Verizon will continue to bill in 24 hour minimum daily increments. The highest speed change request made during a 24 hour period will be the speed that is passed to billing for that day.

o Carry Over Speed: The last speed entered for the day will be the ones that get carried over to the next day and be in effect

For Your Information The Dynamic Network Manager feature does not support OSPF or IP Multicasting access at this time. It is

important to modify your router configuration for Dynamic CAR and Dynamic PORT in order to keep your

router in sync.

If you select Gold CAR (Expedite Forwarding) for Voice over IP calls, a reduction of the CAR value (e.g., 40.456 reduce to 8K) can directly affect the quality of all Voice over IP calls on this link.


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Sign In 1. Go to http://sso.verizonenterprise.com. The sign in page appears.

2. Enter your user name.

3. Click Sign In. The password screen appears.

4. Enter your password.

5. Click Continue. The Verizon Enterprise Center Home page appears.

Access Dynamic Network Manager

Figure 1 Manage Account

1. Click Manage Account | Dynamic Network Manager at the top of the screen. The Dynamic Network Manager screen appears.

2. Click Launch (New PIP User Interface) under New Looking Glass on the left. The Dynamic Network Manager dashboard opens in another browser window.

http://sso.verizonenterprise.com/


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Navigate the Dashboard The dashboard allows you to search by circuit ID, service ID, VPN, or address. You can also access Private IP, Public IP, and Secure Cloud Interconnect (SCI).

Figure 2 Dashboard

1. Enter the criteria you want to search.

2. Click .

-OR-

Click next to Menu and select Private IP.

-OR-

Click and select Secure Cloud Interconnect to connect to your cloud providers.

-OR-

Access VPNs, Sites, and Pending Orders from the Private IP box on the Dashboard.

-OR-

View your connections and activations at-a-glance and access Secure Cloud Interconnect from the Dashboard.


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PIP Virtual Private Networks (VPNs) Private IP Dynamic Network Manager enables you to dynamically change the Committed Access Rate (CAR) values and the port speed on your Private IP sites. PIP enables network-based Virtual Private Networks (VPNs) to communicate. CAR/PORT is a feature of Private IP (PIP) Service.

The main screen displays your High Utilized Sites and lists each site for which you can view additional detail. You can also view port availability, network transit delay, and set utilization alerts. The circuits you select to be alerted for high utilization are listed in the Alert High Utilization section for you to monitor.

Figure 3 VPNs


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Utilization Details You can receive alerts when bandwidth usage exceeds the threshold you specify. The circuits you select here are also listed in the High Utilized Sites section on the main VPN screen for you to monitor.

1. Click View next to a VPN in the High Utilized Sites list on the right. The Utilization Details display on the left.

Figure 4 Utilization Details

2. Click and drag on the chart to zoom in.

3. Double-click on the chart restore the default view.

4. Click Set Utilization Alert to VPN under Alert High Utilization. The Alerts List screen appears.


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Figure 5 Alerts List

5. Select a site from the Select VPN drop-down list. A list of VPNs for that site is listed.

6. Check the VPNs for which you want to create an alert.

7. Select percentage of bandwidth from the Alert When or Above drop-down list.

8. Select the Recurrence Pattern: Daily, Weekly, or Monthly.

9. Click Apply to Selected Sites. You will only receive an email when the bandwidth exceeds the threshold you specified.

10. Repeat steps 4 – 9 for additional sites, if applicable.

11. Click to return to the main VPN screen.


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Port Availability Available Private IP ports are displayed on a map, with a list at the bottom of the screen.

1. Click Menu | Port Availability. The Port Availability screen appears.

Figure 6 Port Availability

2. Use the filters to view the region, access type, network type, etc. that you want to view on the map.

3. Select the region you want, if applicable.

4. Click to download the list to a .csv file.

5. Click to return to the main VPN screen.


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Network Transit Delay This information shows Verizon’s metrics for Network Transit Delay (Latency) between Private IP provider edge devices. This is not a report but rather a listing of those metrics. You can see what Verizon’s Service Level Agreements (SLA) Latency metrics are between the selected sites.

1. Click Menu | Network Transit Delay. The Network Transit Delay screen appears.

Figure 7 Network Transit Delay

2. Select the region you want, if applicable.

3. Use the filters to view the region, country, or city that you want to view on the map.

-OR-

Enter a specific VPN you want to view. As you type, matches are listed in a drop-down list and you can select the VPN you want.

4. Hover over a VPN to see a pop-up with the location name.


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5. Click on a VPN to see the round trip network transit delay.

Figure 8 Network Transit Delay

6. Click Menu | Private IP to return to the main VPN screen.


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VPN Site List The VPN Site List enables you to view and sort a list of your CAR/PORT eligible VPN sites. You can change the Committed Access Rate (CAR) values and Port speeds (PORT). You can also view your VPNs sites on a map.

Figure 9 VPNs

Select a Circuit ID on the main VPN screen. The VPN Site List screen appears.


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Figure 10 VPN Site List

There are several functions you can perform on the VPN Site List:

• Change Circuit Description

• View Site Details

• View Pending Trouble Tickets, Orders, and VRFs Associated

• View Sites on Map

• Configure eBGP Routing Parameters

• Modify Port Speed/Class of Service

• Modify Shaping Adjustment

• Modify Admin Status

• Network Tools


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Change Circuit Description You can change the description of your circuits.


1. Click next to the description in the VPN Site List. The field becomes editable.

-OR-

Click next to Description in the Site Details. The field becomes editable.


2. Enter a new description.

3. Click to save the changes.

-OR-

Click to cancel.


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Site Details Click on a Circuit Id to view the site details. The Site Details display at the bottom of the screen. Note: You can click on more than one circuit ID. The site details open on a new tab for each one you select.

Figure 13 Site Details

1. Click to download the site details as a .csv.

2. Click to locate the site details on a map.


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View Pending Tickets, Orders, and VRFs Associated Click the number of Pending Trouble Tickets(s) to view the pending active tickets for this site. The Pending Active Tickets section displays above Site Details.

-OR-

Click the number of Pending Order(s) to view the pending orders for this site. The Pending Orders section displays above Site Details. You can then click on an order number to view the status.

-OR-

Click the number of VRFs Associated to view the Virtual Route Forwarding (VRF) information for this site. The VRFs Associated section displays above Site Details.

Figure 14 VPN Site List - Pending Active Tickets


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View Sites on Map 1. Click View Sites on Map to view all your VPN sites in the map view.

Figure 15 Site Map

2. Click on a site to view a pop-up that shows circuit information. The Cluster Info pop-up appears.

3. Click on a Circuit Id to view the Site Details at the bottom of the screen.

4. Click X on the Cluster Info pop-up to close it.

5. Click View Sites on List to return to the VPN Site List screen.


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Configure eBGP Routing Parameters 1. Click next to Routing Protocol in the Site Details. The Configure eBGP Routing Parameters

section appears above the Site Details.

Figure 16 Configure eBGP Routing Parameters

2. Enter the value for each eBGP Routing variable. If you are using eBGP or changing to eBGP, you can change the following parameters:


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• AS Number - BGP autonomous system number for the current network.

• AS Override - Replaces your AS Number with our AS number if the source and destination AS numbers are the same.

• Send Community - Allows you to send standard communities to us and we will send across the Cloud.

• Advertisement Interval - Changes default BGP advertisement timers from 30 seconds to 0 seconds.

• Distribute List - Site will see a default route only.

• Remove Private AS

3. Select a date/time and location if you want to schedule this job instead of processing immediately.

4. Click Schedule Order.

-OR-

Leave the default date/time as the immediate date and time and select a location.

5. Click Schedule Order.


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Modify Port Speed/Class of Service You can remove a Gold CAR (EF Real Time) with a change in the class of service and back from the following classes:

• Standard (STD) - Standard does not have EF Real Time (Gold) CAR. Moving from ETM to Standard may affect voice traffic present on this link.

• Enhanced Traffic Management (ETM) - You can increase port speed EF Real Time (Gold) CAR up to 90% of the port speed. Moving from Standard to ETM allows you to change the Gold CAR rate.

You can upgrade or downgrade the Gold CAR (EF Real Time) value within the limitation of Gold CAR. Minimum Gold CAR value is 0K, and the maximum Gold CAR value can be set up to 90% of the port speed. Increasing Gold CAR has a CPE performance impact. If you have questions, contact your account team before submitting this change. The Gold CAR is policed on Ingress into the Private IP network. Any traffic marked with EF Real Time that exceeds the subscribed Gold CAR value is discarded.

If you select Gold CAR (Expedited Forwarding) and are using this for Voice over IP calls, a reduction of the CAR value (e.g. 40.456 reduce to 8K) can directly affect the quality of Voice over IP calls on this link. Ensure that you make a corresponding reduction on the device that determines the call admission control policy for this link as well as making a reduction on the CE router’s QoS queuing policies.

Port Speed (Dynamic Port) Information Private IP Dynamic Network Manager DPORT enables you to submit an order to increase or decrease your Private IP port speeds. You can change your Port values on a real time basis.

After a Private IP port is delivered and released, you can use the Dynamic Port tool to modify the PIP Port to the desired port speed. You must wait 24 hours before the first transaction can be issued. You can make Port changes on the sites where you ordered the feature, and one change per day is allowed.

For circuits with a prefix of W, a full Private IP TDM (all regions) and 1G Ethernet (Europe only) is initially installed and you can lower the port speed to your desired level.

For circuits with a prefix of B or C, all supported Private IP port speeds have the Dynamic Port/Dynamic CAR functionality already integrated into the ports. You can order a lower initial Private IP port speed and then raise it to your desired level at a later time.

If you have ETM Class of service that is set to 90% of logical port speed, then a DCAR transaction will have to be issued first to lower the Gold CAR value prior to the issuance of the DPORT transaction.

For Private IP Ports with a prefix of W or B, the following TDM port speeds are commercially available and supported on the Dynamic Port in all regions:

• T1: 64, 128, 192, 256, 384, 512, 640, 768, 1.024, 1.28, 1.536

• E1: 64, 128, 192, 256, 384, 512, 640, 768, 1.024, 1.28, 1.536, 1.92, 1.984

• DS3: 8, 9, 10, 12, 15, 18, 20, 21, 24, 25, 27, 30, 33, 34.368, 35, 36, 40, 41, 44.736

• E3: 8, 10, 12, 15, 20, 25, 30, 34.368

• OC-3: 50, 60, 70, 80, 90, 100, 125, 155.5

• STM1: 60, 70, 80,80, 90, 100, 125, 155.5

• OC-12: 200, 250, 300, 350, 400, 450, 500, 550, 600, 622.104


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• STM4: 100, 150, 200, 250, 300, 350, 400, 450, 500, 550, 600, 622.104

For Private IP Ethernet Ports with a prefix of W, in Europe the following Ethernet Port Speeds are supported with Dynamic Port:

• Gigabyte Ethernet ports with Direct Access: 100M, 150M, 200M, 300M, 400M, 450M, 500M, 600M, 700M, 800M, 900M, 1G

For Private IP Ethernet Ports with a prefix of B in the 48 contiguous United States and Hawaii, the following Ethernet Port Speeds are supported with Dynamic Port:

• 1M, 2M, 3M, 4M, 5M, 6M, 7M, 8M, 9M, 10M, 15M, 20M, 30M, 40M, 50M, 80M, 100M, 150M, 200M, 300M, 400M, 500M, 600M, 800M, 1G

For Private IP TDM and Ethernet Ports with a prefix of C in all regions the following port speeds are supported with Dynamic Port:

• T1/E1 Access: 64K, 256K, 512K, 1M, 1.5M (Full T1), 2M (Full E1)

• DS3 Access: 8M, 10M, 15M, 20M, 30M, 40M, 45M (Full DS3)

• E3 Access: 8M, 10M, 15M, 20M, 30M, 35M (Full E3)

• OC-3/STM1 Access: 50M, 80M, 100M, 155M (Full OC3/STM1)

• Ethernet Port Speeds: 1M, 2M, 3M, 4M, 6M, 8M, 10M, 15M, 20M, 30M, 40M, 50M, 80M, 100M, 150M, 200M, 300M, 400M, 500M, 600M, 800M, 1G

Note: If you have read only entitlements, you can view the circuits to which you are entitled but you cannot modify them.

CAR Values Changing Dynamic CAR speeds can impact the number of concurrent Voice over IP calls supported. Contact your account team if you have questions.

Note: Refer to CAR Values for a table listing all the CAR values.

1. Click next to Port Speed in the Site Details. The Modify Circuit Settings section appears above the Site Details.

-OR-

Click next to Class of Service in the Site Details. The Modify Circuit Settings section appears above the Site Details.

-OR-

Click next to Egress Profile in the Site Details. The Modify Circuit Settings section appears above the Site Details.

-OR-

Click next to EF Real Time CAR in the Site Details. The Modify Circuit Settings section appears above the Site Details.


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Figure 17 Modify Circuit Settings

2. Select the Port Bandwidth from the drop-down list. All values for your access type are listed. Changing Dynamic Port or CAR speeds can impact the number of concurrent Voice over IP calls supported. Contact your account team if you have questions.

3. Select Standard or Enhanced Traffic Management from the Service drop-down list. Selecting ETM means you may need to change the EF Real Time (Gold) CAR. Choosing Standard may affect voice traffic present on this link. Choices are:

• Standard (STD) - Standard does not have EF Real Time (Gold) CAR. Moving from ETM to Standard may affect voice traffic present on this link.

• Enhanced Traffic Management (ETM) - You can increase port speed EF Real Time (Gold) CAR up to 90% of the port speed. Moving from Standard to ETM allows you to change the Gold CAR rate.

4. Select your EF Real Time (Gold) CAR speed and Egress Profile for Enhanced Traffic Management (ETM). These options do not appear if you select Standard.

Note: Changing the EF Real Time CAR to 50% or less of Port Speed provides the Data Centric list of QoS Traffic Profile values (G1 - G15).

Changing the EF Real Time CAR to greater than 5o% up to 90% of Port Speed provides the Voice Centric list of QoS Traffic Profile values (R1 - R15).

5. Select the Peak Speed if you have a Multiple VRF circuit with PVC level queuing.

6. Check Schedule change to happen later if you want to schedule this job for a future date. You are limited to one successful Dynamic Network Manager change per 24 hours per site.

7. Select the time zone.

8. Click in the date field. A calendar pop-up appears.


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9. Select the date you want to implement the change.

10. Click Next. A confirmation pop-up appears.

Figure 18 Confirmation - Change Port Speed

11. Click Accept. You receive a confirmation displaying your order number and that it was sent for processing. You will receive an email confirmation after provisioning is complete.

Note: Dynamic Network Manager orders are labeled DBW in the Type column on the Orders screen. The orders contain both PORT and CAR settings, if applicable. Port speed, Class of Service, and Gold CAR is also shown.


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Bulk Changes You can modify bandwidth for a single circuit or make bulk changes. When you select a date/time, it applies to all circuits. When scheduling bulk changes, all orders are packaged into a single job that can be viewed, rescheduled, or canceled as a whole.

You can make one change to a circuit in 24 hours. When you modify port speed, a pop-up appears informing you how long it will take for your change to be implemented. How long it takes depends on your service.

1. Select one or more VPNs on the VPN Site List. 2. Click Modify Port Bandwidths. The Modify Bandwidth Settings pop-up appears.


3. Select the Access Type.

4. Select the New Port Speed. Ensure that the Port speeds you request are set above the existing CAR for each site or your order will not be processed.

5. Click Apply.

-OR-

Check Schedule Change to happen later.

Select the Time Zone and enter the date you want the change to happen.

6. Click Next. A confirmation pop-up appears.

7. Click Accept.


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Egress Profile PIP Enhanced Traffic Management (ETM) General Config, Private IP Standard (STD), PIP Data Centric and PIP Data/Voice combined

The egress QoS policies referenced in the table below are for customers using 50% or less of the EF/Voice over IP CoS and are allocating more bandwidth for other applications, such as data and video.

PIP ETM Voice Centric Config or Voice Centric

The egress QoS policies referenced in the table below are for customers using 90% of the EF/Voice over IP (VoIP) CoS for VoIP and are allocating more bandwidth for other applications, such as data and video.

Note: Refer to QoS Egress Traffic Profiles for a table listing all profiles.

PIP Ethernet Circuits For Private IP Ethernet Ports with a prefix of B or C:

Ethernet Access goes from the customer premise to the nearest Layer 2 device. A Network to Network Interface (NNI) connects the Layer 2 device to the nearest Private IP Provider Edge over a shared interface. The bandwidth on the NNI is not reserved. In the event the NNI or Provider Edge device has reached capacity it will not be possible to increase your Ethernet Port speed. You will however be able to lower the speed.

The dropdown menu on Dynamic Port will reflect the port speeds available based on the amount of bandwidth on the NNI. If the NNI or Provider Edge has been capped you will need to engage your Verizon account team to submit an order to increase your bandwidth. As part of the ordering process your Ethernet Port will be migrated to an NNI with sufficient bandwidth to support the higher port speed. There will be no change in the Circuit ID, it will remain the same.


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Modify Shaping Adjustment The Ethernet cards handle shaping and policing based on L2 overhead. In the case of Ethernet encapsulation when shaping, the router does not include Inter-Frame Gap (IFG), Preamble, Start Frame Delimiter (SFD). When dealing with small frames, this overhead could be considerable. The marketed sold Ethernet speeds and the transmission equipment assumes L1 payload. To adjust for this discrepancy, the shaping rate on the PEs can be adjusted to compensate for the Ethernet overhead depending on the type of service that the customer is buying (voice, voice/data combined, data).

1. Click next to Shaping Adjust in the Site Details. The Modify Shaping Adjustment for Ethernet Overhead section appears above the Site Details.

Figure 20 Modify Shaping Adjustment

2. Select 76, 85, or 94 from the Shape PE egress bandwidth to drop-down list.

3. Enter a Process Date/Time to schedule this job, if applicable.

4. Select a time zone from the drop-down list.

5. Click Schedule Order if you are scheduling this for a future date.

6. Click Process Order to submit your order. The Process Order Confirmation pop-up appears.

7. Click Accept to acknowledge that the request may impact your network and that you are responsible for making any corresponding changes required on your customer edge (CE) router. You will receive an email when the request is complete. There is no limit to the number of non-billable configuration changes that can be requested, but please allow 24 hours for changes submitted Monday through Friday to be completed. If a request is made on a weekend or US holiday, it will be processed on the next business day.

8. Click Print to print a copy of your request.


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Modify Admin Status 1. Click next to Interface Name in the Site Details. The Modify Admin Status section appears

above the Site Details.

Figure 21 Modify Admin Status




5. Select no-shutdown or shutdown from the New Admin Status drop-down list.

9. Click Process Order to submit your order. The Process Order Confirmation pop-up appears.

10. Click Accept.


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Open Trouble Ticket 1. Click Open Trouble Ticket under Site Details. The Create Quick Ticket pop-up appears.

Figure 22 Create Quick Ticket

2. When you open a ticket, the circuit ID for which you are viewing in the Site Details automatically populates. Enter a different circuit ID, if applicable.

3. Click Next to verify service and enter the ticket information.

Note: Refer to the Create a Quick Ticket Quick Reference Guide for detailed information on creating a ticket.

https://ctd.skillport.com/skillportfe/main.action?path=summary/CUSTOMER_DEFINED/_pc_sppubctd_vec_rep_createquick_ug


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Customer Edge (CE) Settings You can generate a sample CE configuration for your router from the PIP Looking Glass Site Detail screen if you are a non-managed customer.

1. Click CE Settings under Site Details. The Customer Edge (CE) Settings section appears above Site Details.

Figure 23 Customer Edge (CE) Settings

2. Click Generate Sample Router Configuration to generate a sample CE configuration for your router if you are a non-managed customer. The Router Configuration pop-up appears with a sample router configuration.

The router configuration is intended as an example only. You will likely need to add, remove, or change certain elements of this configuration to meet your specific requirements. Use at your own risk. If you are not sure about the proper use of a command, please contact.

Figure 24 Router Configuration


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Customer Edge Configuration Settings (Customer Managed)

STD QoS DPORT, and ETM to STD The configuration steps are specific to Cisco router platforms. For other vendor CPE, consult the user manual with regards to changing the interface bandwidth speed.

We recommend setting up an egress traffic shaping rate on your CE router's WAN interface according to your changed QOS settings. Follow these instructions to prepare your router for Dynamic Port changes.

ETM QoS DPORT, DCAR, Custom Egress, and STD to ETM The configuration steps are specific to Cisco router platforms. For other vendor CPE, consult the user manual with regards to changing the queuing parameters. CBWFQ is typical for Silver CAR and LLQ/Priority Queuing is typical for Gold CAR.

We recommend setting up a nested QOS policy on your CE router's WAN interface according to your changed QOS settings. The outer (or parent) policy should shape all traffic according to your selected DPORT speed. The inner (or child) policy should contain bandwidth allocations according to your selected DCAR speed and Custom Egress profile. Follow these instructions to prepare your router for Dynamic CAR changes.

Note: Refer to Customer Edge Configuration Settings.


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Verizon Edge (PE) Settings You can view the General Interface Configuration, Virtual Route (VRF) Information, Quality of Service Information, and IPv4 eBGP Routing Information. Virtual Routing and Forwarding (VRF) allows multiple instances of a routing table to exist within the same router at the same time. Because the routing instances are independent, the same or overlapping IP addresses can be used without conflicting with each other. A VRF may be implemented in a network device by having distinct routing tables, also known as forwarding information bases (FIBs), one per VRF.

Click PE Settings under Site Details. The Verizon Edge (PE) Settings section appears above Site Details.

Figure 25 Verizon Edge (PE) Settings


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Router Commands You can issue router commands to verify specifics in your network.

1. Click Router Commands under Site Details. The Router Commands section appears above Site Details.

Figure 26 Router Commands

2. Select a command from the Select Router Command drop-down list.

3. Click Submit. The system displays the response from the router.


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Utilization Details You can view a chart showing circuit utilization over a time period of 1 – 30 days. The example below shows received and transmitted results for the Verizon Provider Edge (PE) port. Ingress/Received is what Verizon receives from a customer, and Egress/Transmitted is what Verizon sends to a customer. If you were to view the Customer Provided Equipment (CE) port then you would see the opposite measurements. Verizon PE port measurements and CE port Measurements should closely match.

1. Click Utilization Details under Site Details. The Utilization Details section appears above Site Details.

Figure 27 Utilization Details

2. Click on a point on the chart to see the Received and Transmitted rates.


38

Configures Static Routes Static routing is a form of routing that occurs when a router uses a manually-configured routing entry, rather than information from a dynamic routing protocol to forward traffic.

1. Click Configure Static Routes under Site Details. The Configure Static Routes section appears above Site Details.

Figure 28 Configure Static Routes

2. Select CE IP Address for the next hop. The IP address is populated in the Next Hop field.

-OR-

Select Sub Interface for the next hop. The sub-interface is populated in the Next Hop field.


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3. Select CE IP Address for the forwarding IP. The IP address is populated in the Forwarding IP field.

-OR-

Select Dest. IP Address and enter the IP address in the Forwarding IP field.

4. Click Add.

5. Add or remove what should be in the router or what should be removed from the router.




9. Click Process Order to submit your order. The Process Order Confirmation pop-up appears with an order number.

10. Click OK.


40

WAN Analysis Report WAN Analysis reports help to analyze trends, calculate averages, and evaluate the health of the infrastructure. With this information, you can determine how efficiently applications and systems are running, whether critical resources are available, and what capacity planning initiatives make sense. Refer to the Private IP WAN Analysis User Guide for detailed information.

Click View WAN Analysis Report under Site Details. The Customer Reporting Management Center - WAN Analysis login screen opens in another window. Subscription to the service is required. Contact your account team for more information.

Figure 29 Access WAN Analysis Reports


41

Orders The order completion process handles all the updates to the back end systems by running every hour and picking up new orders that finished provisioning and processes them. It then picks up any rejected orders waiting for a retry and computes a time when the next retry should occur: once every 24 hours through the sixth retry, then once every 72 hours. After a certain number of retries, it gives up and sends an email informing you the update could not be completed.

• Each order is processed in its own transaction to avoid time-outs when there are a lot of orders in the back log.

• Retries are processed via the regular work flow. The outcome is reflected in the order history so the original error message, as well as the latest error message can be viewed.

View Pending Orders 1. Expand Orders on the menu on the left.

2. Click View Pending Orders. The Order Details appear on the right.

Figure 30 Order Details

3. Click on an Order Id to view the status of the order, the date it was submitted, and the user ID of the person who submitted the order.


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View All Orders You can narrow or refine your search by scheduled jobs or order activity.

1. Expand Orders on the menu on the left.

2. Click View All Orders. The Order Details appear on the right.

Figure 31 Order Details

3. Select an activity from the View All Orders drop-down list.

-OR-

Select Location, Order ID, Billing Ref ID, Circuit, Service ID, PVC ID, User ID, or VPN Name from the Search for orders where drop-down list. For example, you might search a location that equaled either your current location or all locations (e.g., Location = Colorado Springs or Location not equal to Colorado Springs).

4. Enter a value in the field to finish entering the search criteria. For example, enter a Circuit ID if you were using Circuit ID to search, etc.

5. Click Search to process your query. Orders that match your criteria are listed.

6. Click on an Order Id to view the status of the order, the date it was submitted, and the user ID of the person who submitted the order The Orders/Jobs screen returns a list that matches your request.


43

CAR Values Changing Dynamic CAR speeds can impact the number of concurrent Voice over IP calls supported. The EF Real Time (Gold CAR) selectable values for Private IP ports with a W or B prefix are listed below.

0 Kbps 1728 Mbps 10800 Mbps 36000 Mbps 450 Mbps

8 Kbps 2000 Mbps 11056 Mbps 37072 Mbps 500.5 Mbps


32 Kbps 2688 Mbps 13488 Mbps 40000 Mbps 559.888 Mbps








256 Kbps 5392 Mbps 21504 Mbps 90000 Mbps 336 Kbps 6144 Mbps 22496 Mbps 139.936 Mbps 384 Kbps 6912 Mbps 24384 Mbps 180 Mbps 448 Kbps 7200 Mbps 24576 Mbps 270 Mbps 512 Kbps 7680 Mbps 27088 Mbps 300 Mbps 576 Kbps 8000 Mbps 29776 Mbps 311 Mbps 768 Kbps 8896 Mbps 30000 Mbps 314 Mbps 1024 Mbps 9216 Mbps 31488 Mbps 360 Mbps 1376 Mbps 10000 Mbps 32480 Mbps 400 Mbps 1536 Mbps 10752 Mbps 33792 Mbps 404.5 Mbps


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The EF Real Time (Gold CAR) selectable values for Private IP ports with a C are listed below.

0 Kbps 1.3 Mbps 10 Mbps 70 Mbps



32 Kbps 2 Mbps 17 Mbps 140 Mbps








1 Mbps 9 Mbps 50 Mbps


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QoS Egress Traffic Profiles

PIP ETM General Config, PIP STD, PIP Data Centric and PIP Data/Voice Combined The egress QoS policies referenced in the table below are for customers using 50% or less of the EF/Voice over IP CoS and are allocating more bandwidth for other applications, such as data and video.

Profile # Profile Identifier

EF Egress AF4 AF3 AF2 AF1 BE Comments

1 _G1 50% 40% 39% 16% 1% 4% Default profile – balanced allocation

2 _G2 50% 48% 20% 16% 12% 4% Video-centric #1

3 _G3 50% 68% 12% 10% 8% 2% Video-centric #2

4 _G4 50% 15% 20% 20% 1% 4% Data-centric with emphasis on bulk-transfer applications

5 _G5 50% 15% 60% 60% 1% 4% Data-centric with emphasis on transactional applications

6 _G6 50% 15% 40% 40% 1% 4%

Data-centric with balanced bulk-transfer and transactional applications

7 _G7 50% 15% 10% 10% 5% 30%

Data-centric with large percentage of unmarked (BE- marked) applications and bulk-transfer applications

8 _G8 50% 30% 10% 10% 5% 25% Balanced QoS w/ ample video for a 384K video on a T1

9 _G9 50% 20% 30% 30% 10% 5% Data-centric w/ balanced applications (matches HSBC policy)


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10 _G10 50% 15% 20% 20% 5% 40%

Data-centric with large percentage of unmarked (BE-marked) applications and transactional applications

11 _G11 50% 30% 20% 20% 10% 20% Data centric with balanced allocation

12 _G12 50% 60% 5% 10% 5% 20% Video centric/minimum control traffic

13 _G13 50% 10% 40% 30% 5% 15% Data balanced apps #2

14 _G14 50% 20% 25% 25% 10% 20% Data balanced AF3/AF2 centric

15 _G15 50% 20% 10% 20% 40% 10%

Data centric with emphasis on Scavenger/Standard data apps


47

PIPETM Voice Centric Config The egress QoS policies referenced in the table below are for customers using 90% of the EF/Voice over IP (VoIP) CoS for VoIP and are allocating more bandwidth for other applications, such as data and video.



1 _RT 90% 40% 39% 16% 1% 4% Voice default-centric

2 _R2 90% 48% 20% 16% 12% 4% Voice-centric and video-centric #1

3 _R3 90% 68% 12% 10% 8% 2% Voice-centric and video-centric #2

4 _R4 90% 15% 60% 20% 1% 4%

Voice-centric and data-centric with emphasis on bulk-transfer applications

5 _R5 90% 15% 20% 60% 1% 4%

Voice-centric and data- centric with emphasis on transactional applications

6 _R6 90% 15% 40% 40% 1% 4%

Voice-centric and data- centric with balanced bulk-transfer and transactional applications

7 _R7 90% 15% 30% 10% 5% 30%

Voice-centric and data-centric with large percentage of unmarked (BE- marked) applications and bulk-transfer applications

8 _R8 90% 30% 20% 10% 5% 25% Balanced QoS w/ ample video for a 384K video on a T1


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9 _R9 90% 20% 35% 30% 10% 5%

Voice-centric w/ balanced applications (matches HSBC policy)

10 _R10 90% 15% 10% 20% 5% 40%

Voice-centric w/ large percentage of unmarked (BE-marked) applications and transactional applications

11 _R11 90% 30% 20% 20% 10% 20% Voice centric with balanced allocation

12 _R12 90% 60% 5% 10% 5% 20% Video centric/minimum control traffic

13 _R13 90% 10% 40% 30% 5% 15% Voice/Data Balanced apps #2

14 _R14 90% 20% 25% 25% 10% 20% Data Balanced AF3/AF2 Centric

15 _R15 90% 20% 10% 20% 40% 10%

Data-centric with emphasis on Scavenger/Standard Data Apps


49

Customer Edge Configuration Settings This is not applicable for EVPL Dynamic Network Manager.

STD QoS DPORT, and ETM to STD (Customer Managed)

The following configuration steps are specific to Cisco router platforms. For other vendor CPE, consult

the user manual with regards to changing the interface bandwidth speed.

We recommend setting up an egress traffic shaping rate on your CE router's WAN interface according to

your changed QOS settings. Follow these instructions to prepare your router for Dynamic Port changes.

!

policy-map parent

class class-default

shape average <DPORT-in-bps>

!

The policy map needs to be applied to the WAN interface in the outgoing direction.

!

interface <WAN Interface>

service-policy output parent

!

For smaller and mid-size Cisco routers, the shape command uses a Tc default value of 25 milliseconds if

no Bc, and Be values are specified with the shape command. For Ethernet WAN circuits, we recommend

lowering the shape Tc value to 4 milliseconds and setting the Be to 0 to avoid buffering issues in the

transmission path.

If your router does not shape to layer 1 speeds (most Cisco routers will not), be aware that the layer 2

encapsulation overhead is added AFTER the router shaped the traffic to the configured rate.

We recommend lowering the shape rates accordingly, especially for Ethernet WAN circuits. For Ethernet

WAN circuits, our generic recommendation is to adjust the shaping speed to:

76% of your DPORT speed in case of pure VoIP traffic (avg. packet size of 78 bytes)

85% of your DPORT speed in case of mixed data and VoIP traffic (avg. packet size of 140 bytes)

94% of your DPORT speed in case of pure data traffic (avg. packet size of 404 bytes)

The recommended configuration is:


50

!

policy-map parent

class class-default

shape average <adjusted DPORT-in-bps> <adjusted DPORT-in-bps x 0.004> 0

!

EXAMPLE:

For a Fast Ethernet WAN circuit with a selected DPORT speed of 60 Mbit/s on a Cisco 7200, and a

mixed VoIP and data traffic pattern, the recommended values and configuration are:

<adjusted DPORT-in-bps> : 60,000,000 x 85% = 51,000,000

<adjusted DPORT-in-bps x 0.004> : 51,000,000 x 0.004 = 204,000

!

policy-map parent

class class-default

shape average 51000000 204000 0

!

interface FastEthernet0/0


!


51

ETM QoS DPORT, DCAR, Custom Egress, and STD to ETM The following configuration steps are specific to Cisco router platforms. For other vendor CPE, consult

the user manual with regards to changing the queuing parameters. CBWFQ is typical for Silver CAR and

LLQ/Priority Queuing is typical for Gold CAR.

We recommend setting up a nested QOS policy on your CE router's WAN interface according to your

changed QOS settings. The outer (or parent) policy should shape all traffic according to your selected

DPORT speed. The inner (or child) policy should contain bandwidth allocations according to your selected

DCAR speed and Custom Egress profile. Follow these instructions to prepare your router for Dynamic

CAR changes.

!

policy-map child

class realtime

priority <DCAR-in-kbps>

police <DCAR-in-bps> conform-action transmit exceed-action drop

!

class priority

bandwidth remaining percent <% for AF4 according to selected custom Egress profile #>

random-detect dscp-based

class missioncritical



class transactional



class general



class class-default

bandwidth remaining percent <% for BE according to selected custom Egress profile #>



52

!

!

policy-map parent

class class-default

shape average <DPORT-in-bps>

service-policy child

!

The parent policy map needs to be applied to the WAN interface in the outgoing direction.

!

interface <WAN Interface>


!

For smaller and mid-size Cisco routers, the shape command uses a Tc default value of 25 milliseconds if

no Bc, and Be values are specified with the shape command. For Ethernet WAN circuits, we recommend

lowering the shape Tc value to 4 milliseconds and setting the Be to 0 to avoid buffering issues in the

transmission path.

If your router does not shape to layer 1 speeds (most Cisco routers will not), be aware that the layer 2

encapsulation overhead is added AFTER the router shaped the traffic to the configured rate.

We recommend lowering the shape rates accordingly, especially for Ethernet WAN circuits. For Ethernet

WAN circuits, our generic recommendation is to adjust the shaping speed to:

76% of your DPORT speed in case of pure VoIP traffic (avg. packet size of 78 bytes)

85% of your DPORT speed in case of mixed data and VoIP traffic (avg. packet size of 140 bytes)

94% of your DPORT speed in case of pure data traffic (avg. packet size of 404 bytes)

The recommended configuration for the parent policy is:

!

policy-map parent

class class-default

shape average <adjusted DPORT-in-bps> <adjusted DPORT-in-bps x 0.004> 0


!


53

EXAMPLE:

For a Fast Ethernet WAN circuit with a selected DPORT speed of 60 Mbit/s, DCAR speed of 10 Mbit/s, a

G1 Custom Egress profile on a Cisco 7200, and a mixed VoIP and data traffic pattern, the recommended

configuration is:

<DCAR-in-kbps> : 10,000

<DCAR-in-bps> : 10,000,000

<% for AF4 > : 40

<% for AF3 > : 39

<% for AF2 > : 16

<% for AF1 > : 1

<% for BE > : 4

<adjusted DPORT-in-bps> : 60,000,000 x 85% = 51,000,000

<adjusted DPORT-in-bps x 0.004> : 51,000,000 x 0.004 = 204,000

!

policy-map child

class realtime

priority 10000

police 10000000 conform-action transmit exceed-action drop

!

class priority

bandwidth remaining percent 40


class missioncritical



class transactional



class general



54


class class-default



!

policy-map parent

class class-default

shape average 51000000 204000 0


!

interface FastEthernet0/0


!


55

Glossary Looking Glass is a no cost network statistics reporting functionality that is available to all Private IP

customers globally. It provides the ability for view only 'Looking Glass' into your Private IP Network

parameter settings. The following Network Attributes are available for viewing:

• VPN Level Information

• VPN Defaults

• Site Information

• PE Interface Info

• CE Interface info

• Class of Service Info

• VRF Parameters

• BGP Routing Info

• RIP Routing Info

• PIP Static Routes

• Site of Origin information

Config Parameter Description

Multicasting RP Address Multicasting Rendezvous Point Address

Multicasting MDT Multicast distribution tree IP address

Apply Static RP ACL Removes access list 20, only used by ICB for multiple static rendezvous points

Multicasting VPN Turn up new sites with multicasting

Multicasting Number of Routes Multicasting number of routes

Multicasting Routes Threshold Multicasting routes threshold at which to generate warning message

Change Admin Status Do a shutdown or no shutdown to set the admin status on the interface

MTU Mean transmission unit

IP Verify Unicast An anti-spoofing command, also needed on host sites with hub and spoke topologies


56

VPN Topology Type of VPN topology

Redistribute Redistribute routes learned from

Maximum Routes Maximum routes for the VFR

Concord Enabled Concord reporting enabled

Maximum Paths Number of expected sites that will be sending out the same routes to load share amongst

EIBGP Load Sharing Allows for external and internal BGP load sharing

BGP Import Optimization Make the PE import the paths learned via all the route reflectors

Default Info Originate A method of sending out a default route across our network

OSPF Default Info Originate Redistributes the default route from BGP to OSPF

Routing Protocol Routing protocol between the CE and PE

BGP Remote AS BGP autonomous system number for the customer network

OSPF Cost OSPF costing for the interface

Timers Keepalive Changes the default BGP keepalive from 60 seconds

Timers Hold time Changes the default BGP hold time from 180 seconds

BGP Send Community Allows customers to send standard communities to us and we will send across the cloud

Allow AS In Allows our own AS number to be seen by our PE routers x number of times

Default AS Override Replaces the customer's AS number with our AS number if source and destination AS numbers are the same

Replace AS Replace our private AS number 65000 with our registered AS number 1684 or a private one in range 64512-65535


57

Customer Support & Training

Customer Support Contact customer support for product and general platform questions or errors.

Contact your account team with any account specific questions on equipment or service, pricing information, or adding additional users to the Verizon Enterprise Center.

Click on your name in the top right corner of the screen. Click Contact Us & Send Feedback.

• Call toll‐free at 1‐80 0 ‐569‐8799

• Live Chat with technical questions

• International customers:

o Europe: [email protected]

o Asia-Pacific: [email protected]

o Latin America: [email protected] (Spanish) or [email protected] (Portuguese)

Training Go to https://customertraining.verizon.com to enroll in training or to download user and reference guides. Log in with an existing login or create a new one.

mailto:[email protected]




https://customertraining.verizon.com/

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