WATER MANAGEMENT SOLUTIONS FOR BUSINESS AND INDUSTRY

Veolia Water in the UK

servicesoverviewVeolia Water

Kings Place, 90 York WayLondon N1 9AGTel: 0207 843 8500Fax: 0207 843 8560Email: information@veoliawater.co.uk

Registered in England and Wales: 2127283www.veoliawater.co.uk

Printed on paper that is 50% recycled, 50% sourced from sustainable forests and totally chlorine free

Veolia Water in the UK

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The value of each drop of water, which only usually manifests itself when its supply is threatened, must be recognised and preserved in the wettest as well as the driest times. Water is a precious gift, essential for life. However, it is no more a free gift than say, oil or coal.

They all exist in nature but there is cost in discovering, preserving and nurturing the sources, collecting and refining the product and delivering it to the client. To ensure we have enough water available for future generations, everyone must become conscientious and respectful in their use of water.

CONTENTS

Worldwide Expertise 1-2

Our UK Services 3-4

• Municipal Services 5-6

• Industrial Services 7-8

• Commerical Services 9-10

• Sustainable Communities 11-12

Corporate Responsibility 13-14

Integrated Solutions 15

worldwide

About Veolia Water

Veolia Water, the water division of Veolia

Environnement, has more than 150 years’

experience in the water industry. The Company

operates in 57 countries, delivering high-quality

essential services to ensure the provision of safe,

clean drinking water for more than 78 million

people, and wastewater services for more than

54 million.

People - the core of our businessVeolia Water places a great deal of importance

on the quality of its human resources

management. The basic principles of Veolia

Water are formed from the trust we place in our

local management, fostering talent and

developing a culture that promotes dialogue and

innovation in labour relations.

Training and DevelopmentWe recognise the importance of developing

our workforce, providing the best occupational

training possible and ensuring high standards of

health and safety are met. We run a dedicated

training centre for all our employees - Campus

Veolia Environnement, and actively encourage

them to attend its diverse range of courses. The

courses are all designed to enhance customer

service, skills and expertise to provide excellence

in water management solutions.

expertise

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‘‘ ‘‘More than 150 years in the water industry globally providing clean and waste water services.

Veolia Water in the UK Services Overview • Worldwide Expertise

Health and safetyVeolia Water applies robust health and safety

procedures across all its activities. Regular

review of these procedures ensure that they

remain relevant to our business activities at all

times.

Foundation driven by its peopleThe Veolia Environnement Foundation is a

leading, private-sector foundation. It supports

non-profit, community-oriented projects

contributing to sustainable development, with

special focus on outreach, workforce

development and environmental conservation

internationally.

Research and developmentWith an annual investment of €150 million in

research and development activities, 200

scientific partnerships world-wide and 800

experts, the cutting-edge systems, skills and

technologies available throughout the Veolia

group of companies are second to none.

Veolia Environnement is the world leader in environmental services. It provides customised solutions to meet the needs of municipal clients (e.g. local and government authorities) and commercial clients in four complementary segments: water, environmental services, energy services and passenger transportation.

our UKservices

Veolia Water in the UKIn the UK, Veolia Water has established a strong

presence in every aspect of water cycle

management. We own and operate three major

water supply companies in the south-east of

England. These companies are regulated

independently by the Office of Water Services

(Ofwat).

Our business servicesWe’re also a key player in the commercial side of

the UK water market where we have established

a strong reputation through a broad range of

activities, including:

• Building, operating and maintaining water-

related assets on behalf of our clients.

• Providing customised and sustainable solutions

to optimise water cycle and wastewater

management for our industrial clients.

• Offering technological solutions for the

treatment of potable, process and utility water,

and wastewater.

• Operations and maintenance activities in public

sector water and wastewater treatment plants.

• Customer services, including meter reading,

billing, customer queries, cash collection and

debt management.

Our commercial expertise In recent years our commercial UK business has

gone from strength to strength, with a client

base that includes many major public and private

sector organisations.

We divide our non-regulated services into four

key sectors: municipal clients, industrial clients,

commercial clients and sustainable communities.

We have a long history of innovation and

problem-solving prowess. So whether we’re

building a brand-new, state-of-the-art waste-

water treatment facility for a water company or

operating a commercial plant that was built in

the 1970s, our approach remains the same: we

work with the available facilities, technologies

and budgets to develop and deliver the best

possible solution, every time.

All clients have different needsWe never resort to a ‘one size fits all’ solution,

because we recognise that each client is unique

and we pride ourselves in creating a fully

bespoke service. For instance, our contract might

require us to install and manage complete

turnkey facilities, or to resolve issues and improve

efficiency at an existing plant. The size of the

deal is irrelevant; and we always aim to provide a

high-quality service.

Our clients tell us they value our set-up because

they know we represent a safe pair of hands.

Leaving the management of their water

operations to us as a trusted partner frees them

up to focus their efforts on developing their

business.

‘‘ ‘‘Whatever our clients do with water, we can help them do it more efficiently and effectively.

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Services Overview • Our UK Services

• Building, operating and maintaining water related assets for businesses

• Customised and sustainable solutions

• Technological solutions

• Customer services

• Operation & maintenance for public sector water & waste- water treatment plants

Veolia Water in the UK

Our regulated water clientsOur ‘municipal’ clients are the numerous

regulated water and sewerage companies

across the UK. They all share the same

objective: to gain increased efficiency and cost

certainty from the delivery of water-related

services.

In the UK we own and operate three water

companies responsible for supplying drinking

water to more than 3.5 million people. We are

also responsible for operating and maintain-

ing 107 water treatment works and more than

16,000 km of water mains.

We provide a fully bespoke service in relation

to water supply and wastewater treatment,

by combining one or more of the following to

meet client requirements:

Operating and maintenance

We ensure the smooth running of client assets

ranging from treatment works and pumping

stations to underground pipes.

Design & build technological solutions

We offer bespoke solutions for the treatment

of water and wastewater from the installa-

tion of individual engineered solutions and

packaged plants to complex design and build

projects utilising several unique Veolia Water

technologies

Management and delivery

For projects and programmes we use our

know-how to ensure that our clients’ capital

investment plans are implemented efficiently and

effectively.

Treatment, disposal and recycling

We help our clients minimise their carbon

footprint through the treatment, disposal and

recycling of biosolids.

Customer service provision

We take on responsibility for achieving our

clients’ Ofwat customer service targets, including

meter readings, bills, responding to bill-related

queries, cash collection, debt management and

assisting special-needs clients.

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Working in partnership with regulated water companies to provide water and wastewater services.

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Services Overview • Municipal Services

municipal

services Our water companies:

• Supply drinking water to more than 3.5 million people

• Operate and maintain 107 water treatment works

• Operate and maintain 16,000 km of water mains

Veolia Water in the UK

industrial

Water supply to industryOur clients rely on us to provide them with an

uninterrupted supply of high-quality water in

large volumes. They trust us to treat the effluent

resulting from their production processes and to

dispose of it safely. We offer a safe pair of hands.

At every stage of the industrial water cycle we

can provide services to support our clients’

business: from abstraction through to the

production of process water and the subsequent

treatment and recycling of effluent.

Sustainable solutionsWe provide customised and sustainable solutions

that optimise water and effluent management

for clients across a range of industry sectors,

including pulp and paper, food and beverages,

metals, cosmetics, pharmaceuticals, chemicals,

and petrochemicals.

Our water and wastewater management

expertise enables our clients to focus on their

core business.

services87

Driving down your costsMany industrial clients rely on us to operate and

maintain the assets they need for water supply

and effluent treatment, above and below ground.

They know we can drive down the costs involved

by introducing new technologies and controls, or

by improving the performance of existing assets.

Many also choose to offset the risks involved by

transferring asset management to us over a fixed

period.

Recycling at every levelBut that’s not all. To limit our impact on the

environment, we can convert the biogas

produced during effluent treatment into

sustainable, non-fossil energy.

We can collect sustainable by-products for

onward sale – for example, our incinerator ash is

used by the construction sector for aggregates,

and treated waste is turned into fertiliser pellets

for agricultural use.

Services Overview • Industrial Services

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Helping your business operate more efficiently by improving performance of existing assets or introducing new technology and controls.

Providing water supply and management services to industries such as:

• Paper and pulp • Food and beverages • Metals • Cosmetics • Pharmaceuticals • Chemicals • Petrochemicals

Veolia Water in the UK

Public and private sectorsOur commercial clients are public and private

organisations that own and operate

substantive private water networks and

wastewater facilities.

We have a varied list of clients across our

business, and offer services to airports, defence

establishments, government agencies,

hospitals, prisons, schools, universities, trading

estates, canals, ports and harbours.

Addressing the 5 key driversThe five key drivers in this market sector are:

• cost reduction

• increased efficiency

• service improvement

• innovation

• enhanced environmental performance.

To address each of these we offer these four

services:

• Operating and maintenance of existing

assets, above and below ground.

• Project and programme management of

client investment plans, and delivery.

• Treatment, disposal and recycling of biosolids

• Customer service provision.

Bespoke solutionsEvery solution we develop is bespoke and

capitalises on our leading-edge technologies,

vast engineering expertise and internationally

renowned service and support capabilities.

Regardless of the contract size or the extent

of the support we are required to provide, we

pride ourselves on the delivery of a first-class

service.

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commercial

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Key business drivers are: cost reductions, increased efficiency, service improvement, innovation & enhanced environmental performance.

Services Overview • Commercial Services

Our commercial clients include:

• Airports• Defence establishments• Government agencies• Hospitals• Prisons• Schools and universities• Trading estates

Veolia Water in the UK

sustainablecommunities

Billing related customer service We can include an Ofwat inset appointment

to operate and manage the potable water and

wastewater treatment networks on behalf of

the client. At this point, we effectively become a

regulated company, so take on full responsibility

for all billing-related customer service provision.

Reducing carbon footprintWe also work with the developers to reduce their

project’s overall carbon footprint. Environmen-

tally friendly solutions might include

sourcing water locally, harvesting rainwater,

treating wastewater locally, reusing grey water

and converting biosolids into renewable energy.

Our multi-utility serviceGone are the days when the many different

parties involved in a property development

project operated independently. Today’s process

is slicker, more environmentally aware and firmly

rooted in collaboration.

In the UK, Veolia Water is building a strong client

base of land and property developers, particularly

in south-east England and the M1 corridor. They

require innovative, bespoke water and waste-

water solutions to facilitate the development of

new-style sustainable communities. And that’s

exactly what we provide.

One contact for all utility supplyOur ‘one stop shop’ service means that we can

provide a co-ordinated below-ground

infrastructure package, incorporating project and

programme management in relation to all the

main utility services.

This means that developers only have to

co-ordinate their activities with one point of

contact for their water supply networks, sewers,

electrical power lines, gas mains and telecommu-

nication ducts – as well as their adoption by the

statutory undertaker and the highway

authorities. ‘‘

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One contractor - one set of plans - one trench.

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Services Overview • Sustainable Communities

Complete utility design and installation from one supplier

• Clean and waste water • Gas• Electricity• Telecoms and data• Street lighting• Renewable energy installations

Veolia Water in the UK

corporateresponsibility

Training our peopleWe take our responsibilities seriously. Our

impeccable health and safety track record is

testament to the ongoing training that our

managers receive. As well as training in health

and safety awareness, other necessary courses

include defensive driving techniques, stress

awareness, signing and guarding and a new

system to control exposure to vibration from

power tool work.

Top ranking CR organisationIn 2007 Veolia Water UK was once again

recognised as one of the top-ranking organisa-

tions in Business in the Community’s corporate

responsibility benchmarking index, with an

overall score of 97.5%.

Acting for biodiversityWith biodiversity under threat across the world,

we work with our public and private sector

clients to minimise the impact our water and

wastewater treatment services have on the

environment.

Although our primary goal is to guarantee

high-quality water and wastewater services to

our clients, we recognise the importance of

protecting all forms of life. That’s why wherever

possible, we go to great lengths to preserve and

restore the natural habitats and ecosystems in

which we operate.

Alternative resourcesWe pride ourselves on our ability to develop

alternative water resources, such as desalination

and recycling. And with the growing need to

reduce CO2 emissions, we are taking every

opportunity to produce renewable sources of

energy, including through the application of

innovative biogas fuel technology.

Community involvementAs part of our long-term commitment to

corporate responsibility we frequently

participate in local sustainable development

initiatives, such as green commuter plans. We

also have an impressive track record for the

promotion of environmental citizenship in local

schools and communities.

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We work with clients to minimise the impact our water and wastewater treatment services have on the environment.

Services Overview • Corporate Responsibility

At Veolia Water we:

• Develop alternative water resources such as desalination and recycling

• Produce renewable sources of energy including the application of biogas fuel technology

• Encourage use of our by- products such as incinerator ash for aggregate and treated waste for fertiliser

Veolia Water in the UK

About Veolia EnvironnementAs the global leader in environmental service, Veolia Environnement responds directly to issues affecting the modern world. We believe it is essential to combine the services that people require with the protection the environment needs. The challenges created by increased consumption of water and energy, higher waste production and traffic build up in our urban centres can only be met through practical, sustainable solutions. We make it our business to provide them.

Water, energy, waste, transportWe provide our clients with first class, tailored solutions in four key sectors: energy service, water, transportation and waste management. Using the latest technical innovations, drawing on expertise across all our division and building long term partnerships with our customers, we offer progressive, effective solutions, which meet the demands of sustainable development.

Sustainable developmentEnvironmental solutions are our business, which means we can never be content to treat sustainable development merely as a question of image, reputation or behaviour. Environmental and social responsibility, together with integration within the local community, is part of our daily work. Our responsible approach is demostrated in all our technical and business action.

Our commitmentThe credibility of our commitment to sustainable development depends on the capacity to deliver improvements in our economic, social and environmental performance.

solutions

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Creating measureable benefits through responsible water, energy, transport and waste management.

integrated

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