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Veeam Backup & Replication Plug-in for LabTech Version 1.1.1

Deployment & User Guide January, 2016

2 | Veeam Backup & Replication Plug-in for LabTech | DEPLOYMENT & USER GUIDE | REV 6

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CONTENTS CONTENTS............................................................................................................................................ 3 CONTACTING VEEAM SOFTWARE....................................................................................................... 5 ABOUT THIS GUIDE.............................................................................................................................. 6 ABOUT THE VEEAM BACKUP & REPLICATION PLUG-IN ..................................................................... 7

HOW IT WORKS ....................................................................................................................................................................... 8 PREREQUISITES.................................................................................................................................. 10

SYSTEM REQUIREMENTS ........................................................................................................................................................ 10 PERMISSIONS .......................................................................................................................................................................... 12 LICENSING .............................................................................................................................................................................. 13

INSTALLATION AND CONFIGURATION............................................................................................. 14 INSTALLING THE VEEAM BACKUP & REPLICATION PLUG-IN ............................................................................................... 14

Before You Begin ............................................................................................................................................ 14 Step 1. Deploy LabTech Agents ................................................................................................................ 14 Step 2. Install the Veeam Backup & Replication Plug-in.................................................................. 15

CONFIGURING THE VEEAM BACKUP & REPLICATION PLUG-IN ........................................................................................... 17 Scheduling Data Collection ........................................................................................................................ 17 Configuring Monitors ................................................................................................................................... 17 Setting Data Retention Period .................................................................................................................. 18

UPGRADING THE VEEAM BACKUP & REPLICATION PLUG-IN .............................................................................................. 19 UNINSTALLING THE VEEAM BACKUP & REPLICATION PLUG-IN .......................................................................................... 21

MONITORING ..................................................................................................................................... 22 BACKUP INFRASTRUCTURE .................................................................................................................................................... 23 BACKUP JOBS ......................................................................................................................................................................... 25 DATAVIEWS ............................................................................................................................................................................ 27

Events .................................................................................................................................................................. 27 Jobs ...................................................................................................................................................................... 28 License Information ....................................................................................................................................... 30 Protected VMs ................................................................................................................................................. 31 Customizing Dataviews ............................................................................................................................... 32

ALERTS AND TICKETS ............................................................................................................................................................. 33 REPORTS ............................................................................................................................................ 35

LATEST BACKUP JOB STATE .................................................................................................................................................. 36 VM BACKUP STATE ............................................................................................................................................................... 38 PROTECTED VMS ................................................................................................................................................................... 40

BACKUP MANAGER ........................................................................................................................... 42 ADVANCED OPTIONS ........................................................................................................................ 43

LICENSE ................................................................................................................................................................................... 43 OPTIONS ................................................................................................................................................................................. 44 UNINSTALL ............................................................................................................................................................................. 45 ABOUT .................................................................................................................................................................................... 45

APPENDIX A. VEEAM MONITORS ...................................................................................................... 46


APPENDIX B. AUTOMATIC LICENSE UPDATE ................................................................................... 51

HOW LICENSE AUTO-UPDATE WORKS ................................................................................................................................ 52 ENABLING LICENSE AUTO-UPDATE ...................................................................................................................................... 54


CONTACTING VEEAM SOFTWARE At Veeam Software we value the feedback from our customers. It is important not only to help you quickly with your technical issues, but it is our mission to listen to your input, and build products that incorporate your suggestions.

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http://cp.veeam.com/

http://www.veeam.com/documentation-guides-datasheets.html

http://forums.veeam.com/

http://www.veeam.com/contacts.html


ABOUT THIS GUIDE This guide describes how to deploy, configure and use the Veeam Backup & Replication Plug-in for LabTech.

Intended Audience This document is designed for Managed Service Providers who use LabTech Remote Monitoring and Management (RMM) software to automate system management, and run Veeam Backup & Replication to protect data in managed virtual environments. This guide assumes that you are familiar with basic operations that can be performed in the LabTech Control Center.

Document Revision History

Revision # Date Change Summary

Revision 1 22/05/2015 Initial version of the document for the Veeam Backup & Replication Plug-in for LabTech 1.1.

Revision 2 28/09/2015 Added an installation scenario to section Step 2. Install the Veeam Backup & Replication Plug-in.

Revision 3 21/10/2015 Updated document for Veeam Backup & Replication Plug-in for LabTech 1.1.1.

Revision 4 5/11/2015 Changed default data collection schedule in section Scheduling Data Collection.

Revision 5 9/12/2015 Updated the list of supported LabTech RMM versions in section System Requirements.

Revision 6 26/01/2016

Updated the list of supported Veeam Backup & Replication versions in section System Requirements.

Updated Appendix B. Automatic License Update to include information about supported versions of Veeam Backup & Replication.


ABOUT THE VEEAM BACKUP & REPLICATION PLUG-IN The Veeam Backup & Replication Plug-in for LabTech (Veeam Backup & Replication Plug-in) is intended for Managed Service Providers who both:

Use the LabTech Remote Monitoring and Management software to manage virtualized endpoints

Run Veeam Backup & Replication to protect VMs in VMware vSphere and Microsoft Hyper-V virtual environments

The Veeam Backup & Replication Plug-in allows you to monitor key aspects of Veeam Backup & Replication infrastructure and operations in the LabTech Control Center. With the Veeam Backup & Replication Plug-in installed, you can:

Audit the state and performance of Veeam backup infrastructure components Analyze VM data protection efficiency for managed clients and locations and ensure that

mission-critical VMs have valid backup and replica restore points Monitor and manage Veeam Backup & Replication jobs on remote backup servers Receive alerts and tickets about critical situations around the backup infrastructure

components and data protection operations Generate reports based on data collected from Veeam backup servers and protected VMs


How It Works The Veeam Backup & Replication Plug-in relies on the native LabTech architecture. The plug-in allows you to include the following endpoints in the LabTech management scope:

Veeam backup servers: physical or virtual machines running Veeam Backup & Replication or Veeam Backup Enterprise Manager

VMware and Hyper-V VMs protected with Veeam Backup & Replication Veeam backup servers and protected VMs are monitored with the help of LabTech agents. Each agent collects information from the hosting machine and communicates it to the LabTech server. The Veeam Backup & Replication Plug-in on the LabTech server translates collected data into the dashboards, dataviews, reports, alerts and tickets.

Backup Data Collection The Veeam Backup & Replication Plug-in uses a specialized Backup - Veeam Backup servers search to discover agent-enabled machines that run Veeam Backup & Replication or Veeam Backup Enterprise Manager. Discovered backup servers are automatically included in the Veeam Backup group.

By default, the following Veeam Backup & Replication Plug-in objects are assigned to the Veeam Backup group:

Scheduled PowerShell script Collect backup data A set of Veeam monitors

The Collect backup data script gathers configuration data from Veeam backup servers. This data includes backup infrastructure inventory details, information about configured jobs and job sessions. Additionally, the Collect backup data script gathers connection state details from the Veeam Backup Enterprise Manager server.


Data from backup servers is collected via WMI, archived and sent to the LabTech server. On the LabTech server, data is unpacked and stored on the LabTech database. The Veeam Backup & Replication Plug-in uses the collected configuration data for:

Dashboards, dataviews and reports Monitors that can trigger alerts and create tickets

Virtual Infrastructure Data Collection To discover VMware vSphere and Microsoft Hyper-V VMs, the Veeam Backup & Replication Plug-in uses LabTech agents deployed inside these machines. Information collected from VMs is compared to information collected from backup servers to detect protected and unprotected machines within the managed virtual environment.


PREREQUISITES This section describes system requirements and factors that you need to consider before deploying the Veeam Backup & Replication Plug-in.

System Requirements To install and use the plug-in, make sure that your LabTech IT automation system meets the necessary system requirements.

LabTech Server The machine where you want to install the Veeam Backup & Replication Plug-in must meet the following requirements:

Specification Requirement

LabTech RMM LabTech 10.5

LabTech 10

OS

Only 64-bit versions of the following operating systems are supported:

Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 SP1 Microsoft Windows Server 2008 SP2

Software

LabTech Server (for software and hardware requirements, refer to LabTech Installation Prerequisites).

Microsoft .NET Framework 4 or later Microsoft PowerShell 2.0 or later

Backup Manager Plug-in The Veeam Backup & Replication Plug-in integrates with LabTech Backup Manager to help you quickly identify issues with backup and replication jobs.

For details on Backup Manager installation and configuration, refer to LabTech Backup Manager documentation.

Veeam Backup Servers Every managed machine that runs Veeam Backup & Replication or Veeam Backup Enterprise Manager must have the following software installed:

LabTech Agent* Microsoft PowerShell 2.0 or later Veeam Backup & Replication 7.0 Patch 4, Veeam Backup & Replication 8.0 or 9.0 (Standard,

Enterprise or Enterprise Plus Edition) It is recommended that you enable automatic updates of Veeam Backup & Replication licenses on Veeam backup servers and Veeam Backup Enterprise Manager servers. For details on enabling automatic license update, see Appendix B. Automatic License Update.

https://docs.labtechsoftware.com/LabTech10/Default.htm#Installation_Upgrade/LabTechServerInstallation/LabTechInstallationPrerequisites.htm

https://docs.labtechsoftware.com/LabTech10/Default.htm#Installation_Upgrade/LabTechServerInstallation/LabTechInstallationPrerequisites.htm

https://docs.labtechsoftware.com/LabTech10/Default.htm#UsingLabTech/Backup/BackupManager/IndexofTopicsBackupManager.htm%3FTocPath%3DUsing%2520LabTech%7CBackup%7CBackup%2520Manager%7C_____0



Virtual Machines Every managed VMware and Hyper-V virtual machine** must have LabTech Agent*, and either VMware Tools or Hyper-V integration services installed.

*For software and hardware requirements to machines running LabTech agents, refer to LabTech Agent Deployment Requirements.

**For virtualization platforms and versions supported by Veeam Backup & Replication, refer to Veeam Backup & Replication Help Center.

https://docs.labtechsoftware.com/LabTech10/Default.htm#AgentDeployment/AgentDeploymentIndex.htm%3FTocPath%3DAgent%2520Deployment%7C_____0





Permissions This section describes user permissions required for proper operation of the Veeam Backup & Replication Plug-in.

LabTech User Account To access the Veeam Backup & Replication data in the LabTech Control Center, a user must have Read permissions for Templates, Clients, Reports and Scripts.

All Veeam Backup & Replication Plug-in objects, such as dashboards, dataviews, reports, alerts and tickets, will be limited to the clients and groups to which the user has access.

LabTech Agent Account on Backup Server To manage Veeam Backup & Replication jobs, the account under which a LabTech agent runs on a Veeam backup server must meet the following requirements:

If Veeam Backup & Replication uses a local SQL Server to host its database, the account under which a LabTech agent runs must have sysadmin privileges. If Veeam Backup & Replication uses a remote SQL Server to host its database, the LabTech Monitoring Service account must have db_owner privileges on the Veeam backup database.

The account must have the Veeam Backup Operators or Veeam Backup Administrators role assigned in Veeam Backup & Replication.

Note: If the agent account does not have these privileges, you will not be able to start, end, enable and disable jobs on a remote Veeam backup server.


Licensing The Veeam Backup & Replication Plug-in is supplied free of charge and does not require any license.


INSTALLATION AND CONFIGURATION This section provides instructions on installing, configuring and uninstalling the Veeam Backup & Replication Plug-in.

Installing the Veeam Backup & Replication Plug-in To install and configure the Veeam Backup & Replication Plug-in:

1. Check prerequisites. 2. Deploy LabTech agents on VMs and Veeam backup servers. 3. Install the Veeam Backup & Replication Plug-in.

Before You Begin Before you install the Veeam Backup & Replication Plug-in:

Make sure that the managed environment meets the necessary requirements. For details, see Prerequisites.

On the workstation with the LabTech Control Center, check whether the L: drive is mapped to the LTShare on the LabTech server. If the drive is not mapped to the LTShare, Veeam reports will not be installed. By default, the L: drive is automatically mapped to the LTShare when the LabTech server is installed. If the drive is not mapped, you will need to map it manually.

Step 1. Deploy LabTech Agents Deploy LabTech agents on all machines designated as targets for monitoring and reporting with the LabTech IT automation system:

Veeam backup servers: physical or virtual machines running Veeam Backup & Replication and Veeam Backup Enterprise Manager

VMware and Hyper-V VMs protected with Veeam Backup & Replication For information on requirements to agent-enabled machines and deployment methods, see LabTech Agent Deployment Documentation.




Step 2. Install the Veeam Backup & Replication Plug-in You can install the Veeam Backup & Replication Plug-in either from the LabTech Solution Center or manually, in the LabTech Control Center.

Installing the Veeam Backup & Replication Plug-in from the LabTech Solution Center To install Veeam Backup & Replication Plug-in from the LabTech Solution Center:

1. Open the LabTech Control Center. 2. From the Control Center menu, choose Tools > Solution Center. 3. In the Solution Center, search for the Veeam Backup & Replication solution. 4. Click the Veeam Backup & Replication solution and click Queue. 5. In the Terms of Service window, click Yes. 6. Click Solutions Queue at the top of the navigation sidebar. 7. In the Queued Solutions section, click Install/Update. 8. In the Install/Update Notice window, choose whether you want to back up the local

database before upgrade and click Yes. 9. After installation completes, click Finished and close the Solution Center. 10. From the Control Center menu, choose Help > Plugin Manager. 11. In the list of available plug-ins, select Veeam Backup & Replication Plug-in and click Enable. 12. Click Advanced, select Reload Plugins > Reload DBAgent Plugins. In the displayed dialog

box, click Yes. Wait for LabTech to restart the database agent. 13. Restart the Control Center. The install process may take from one to several minutes to

complete.

Installing the Veeam Backup & Replication Plug-in Manually To install the Veeam Backup & Replication Plug-in manually:

1. Contact Veeam Support to obtain the Veeam Backup & Replication Plug-in version 1.1. 1. 2. Open the LabTech Control Center. 3. From the Control Center menu, choose Help > Plugin Manager. 4. In the Plugin Manager window, click Advanced, select Manage Plugins > Add Plugin and

choose the plug-in file Veeam.LBP.dll in the setup folder. 5. In the Add a Plugin window, click Save and Close. 6. In the list of available plug-ins, select the Veeam Backup & Replication Plug-in and click

Enable. 7. Click Advanced, select Reload Plugins > Reload DBAgent Plugins. In the displayed dialog

box, click Yes. Wait for LabTech to restart the database agent. 8. Restart the Control Center. The install process may take from one to several minutes to

complete.


Default Configuration When installation completes, the Veeam Backup & Replication Plug-in will automatically perform its initial configuration:

Discover Veeam Backup & Replication servers and add these servers to the Veeam Backup group

Schedule a data collection script for the discovered backup servers Assign a set of monitors to the discovered backup servers

To learn how to customize the default configuration, see Configuring the Veeam Backup & Replication Plug-in.


Configuring the Veeam Backup & Replication Plug-in The Veeam Backup & Replication Plug-in default settings allow you to perform backup monitoring and reporting immediately after installation, without any additional configuration steps. However, after installation it is recommended that you check the default plug-in configuration and adjust it if necessary.

Scheduling Data Collection To collect configuration details from Veeam backup servers, the Veeam Backup & Replication Plug-in utilizes the Collect backup data PowerShell script. This script is assigned to the Veeam Backup group that includes all machines running Veeam Backup & Replication or Veeam Backup Enterprise Manager.

By default, the Collect backup data script is scheduled to run every 12 hours, with the exclusion interval 1:00АМ – 6:00АМ. For the first time, the script will start in 2 hours after the installation.

If you want to collect backup data immediately after installation or change the script schedule:

1. In the Control Center, expand Groups > Backup Management and right-click the Veeam Backup group.

2. From the shortcut menu, select Scripts > Veeam Data Collection Scripts > Collect backup data.

3. In the Run Script window, specify how often the script must run: Select Once to collect data one time Select Minute, Hourly, Daily, Weekly or Monthly to collect data according to a

custom schedule 4. Click OK.

When the script runs for the first time, it imports backup configuration data for the previous week. After that, each new run of the script gathers configuration data updates.

For information on script scheduling settings in LabTech, see Scheduling Scripts.

Configuring Monitors The Veeam Backup & Replication Plug-in includes a set of monitors for analyzing the state of the Veeam backup infrastructure and tracking effectiveness of data protection operations in the managed virtual environment. Veeam monitors are assigned to all machines in the Veeam Backup group.

By default, Veeam monitors are configured to raise alerts and create tickets when the evaluated conditions are met — on job failures, loss of connection between backup infrastructure components and so on. After installation, you may need to review monitor configuration to customize the default monitor settings, create overrides for specific backup servers or change the monitor response actions.

To access Veeam monitors:

1. In the Control Center, expand Groups > Backup Management > Veeam Backup. 2. Right-click the necessary backup server and select Monitors in the shortcut menu. 3. Open the System Monitors tab. 4. Double-click the necessary monitor in the list and change its configuration if necessary.

For information on working with monitors in LabTech, see Remote Monitors.

For the list of Veeam Backup & Replication Plug-in monitors and default monitor settings, see Appendix A.

http://docs.labtechsoftware.com/documentation/LabTech2013#UsingLabTech/Scripts/SchedulingScripts/SchedulingScriptsIndex.htm%3FTocPath%3DUsing%2520LabTech%7CScripts%7CScheduling%2520Scripts%7C_____0

https://docs.labtechsoftware.com/LabTech10/Default.htm#UsingLabTech/MonitoringAndAlerting/RemoteMonitors/RemoteMonitorsIndex.htm%3FTocPath%3DUsing%2520LabTech%7CMonitoring%2520and%2520Alerting%7CRemote%2520Monitors%7C_____0


Setting Data Retention Period The Veeam Backup & Replication Plug-in stores collected data in the LabTech database. By default, the Veeam Backup & Replication Plug-in historical data is stored up to 6 months.

To increase the retention period:

1. On the Control Center toolbar, click Dashboard. Alternatively, choose Main > Dashboard from the Control Center menu.

2. In the System Dashboard window, open Config > Integration > Veeam Backup & Replication.

3. Click Options. 4. Choose the necessary value from the Data retention period list.


Upgrading the Veeam Backup & Replication Plug-in Upgrade to the Veeam Backup & Replication Plug-in version 1.1.1 is supported from version 1.1.

You can upgrade the Veeam Backup & Replication Plug-in either from the LabTech Solution Center (recommended) or manually, in the LabTech Control Center.

Upgrading the Veeam Backup & Replication Plug-in from the LabTech Solution Center To upgrade the Veeam Backup & Replication Plug-in from the LabTech Solution Center:

1. Open the LabTech Control Center. 2. From the Control Center menu, choose Tools > Solution Center. 3. In the Solution Center, search for the Veeam Backup & Replication solution. 4. Click the Veeam Backup & Replication solution and click Queue. 5. In the Terms of Service window, click Yes. 6. Click Solutions Queue at the top of the navigation sidebar. 7. In the Queued Solutions section, click Install/Update. 8. In the Install/Update Notice window, choose whether you want to back up the local

database before upgrade and click Yes. 9. After upgrade completes, click Finished and close the Solution Center. 10. From the Control Center menu, choose Help > Plugin Manager. 11. In the list of available plug-ins, select Veeam Backup & Replication Plug-in and click Enable. 12. Click Advanced, select Reload Plugins > Reload DBAgent Plugins. In the displayed dialog

box, click Yes. Wait for LabTech to restart the database agent. 13. Restart the Control Center. The upgrade process may take from one to several minutes to

complete. 14. After you restart the Control Center, clear the LabTech system cache. To do this, from the

Control Center menu, choose Tools > Reload System Cache.

Upgrading the Veeam Backup & Replication Plug-in Manually To upgrade the Veeam Backup & Replication Plug-in manually:

1. Contact Veeam Support to obtain the Veeam Backup & Replication Plug-in version 1.1.1. 2. Open the LabTech Control Center. 3. From the Control Center menu, choose Help > Plugin Manager. 4. In the list of available plug-ins, select the Veeam Backup & Replication Plug-in 1.1. 5. Click Advanced, select Manage Plugins > Add Plugin and choose the plug-in file

Veeam.LBP.dll. 6. In the Add a Plugin window, click Save and Close. 7. In the list of available plug-ins, select the Veeam Backup & Replication Plug-in and click


box, click Yes. Wait for LabTech to restart the database agent.


9. Restart the Control Center. The upgrade process may take from one to several minutes to complete.

10. After you restart the Control Center, clear the LabTech system cache. To do this, from the Control Center menu, choose Tools > Reload System Cache.

Upgrading from Version 1.0 If you run the plug-in version 1.0, you will need to upgrade to version 1.1 first, and then upgrade to 1.1.1:

1. Contact Veeam Support to obtain the Veeam Backup & Replication Plug-in version 1.1. 2. From the Control Center menu, choose Help > Plugin Manager. 3. In the Plugin Manager window, click Advanced, select Manage Plugins > Add Plugin and

choose the plug-in file Veeam.LBP.dll. 4. In the Add a Plugin window, click Save and Close. 5. In the list of available plug-ins, select the Veeam Backup & Replication Plug-in and click


box, click Yes. Wait for LabTech to restart the database agent. 7. Restart the Control Center. The upgrade process may take from one to several minutes to

complete. 8. Launch the LabTech Solution Center and upgrade to the Veeam Backup & Replication Plug-in

version 1.1.1 as described in section Upgrading the Veeam Backup & Replication Plug-in from the LabTech Solution Center or Upgrading the Veeam Backup & Replication Plug-in Manually.

Important! Upgrading the Veeam Backup & Replication Plug-in by means of the Update the Plugin function is not recommended. If you perform upgrade using the Update the Plugin function, all Veeam backup historical data in the LabTech database will be lost.


Uninstalling the Veeam Backup & Replication Plug-in Uninstalling the Veeam Backup & Replication Plug-in removes from the LabTech Control Center all plug-in objects (machine group, dashboards, dataviews, reports, and so on), and removes from the LabTech database all historical data collected by the plug-in.

To uninstall the Veeam Backup & Replication Plug-in:

1. Open the LabTech Control Center. 2. On the Control Center toolbar, click Dashboard.

Alternatively, choose Main > Dashboard from the Control Center menu.


4. In the menu on the left, click Uninstall. 5. Click the Uninstall button. 6. In the displayed dialog box, click Yes to confirm the uninstall operation.

The uninstall process may take several minutes to complete.

7. Restart the Control Center. If the Veeam Backup & Replication Plug-in objects remain in the LabTech Control Center after uninstall, clear the LabTech Client cache. To do this, from the Control Center menu, choose Tools > Reload System Cache.

Important! Uninstalling the Veeam Backup & Replication Plug-in by means of the LabTech Plugin Manager is not supported. If you accidentally remove the plug-in using the Plugin Manager, you will additionally need to delete the backup historical data from the LabTech database. To delete data, you must run a SQL script provided by Veeam Software against the LabTech database. To obtain the script, contact Veeam Support.

http://cp.veeam.com/


MONITORING The Veeam Backup & Replication Plug-in incorporates a set of tools in the LabTech Control Center for monitoring and control over the Veeam backup infrastructure and protected VMs.

Backup Infrastructure Dashboard This dashboard provides an overview of the backup infrastructure inventory, capacity of backup repositories, status of jobs and protected VMs.

Backup Jobs Dashboard This dashboard shows the status and efficiency of Veeam Backup & Replication jobs. You can use this view to control job performance or manage jobs on remote Veeam backup servers.

Dataviews Predefined dataviews show key data protection aspects on protected VMs, Veeam Backup & Replication jobs and events that occur on Veeam backup servers.

Alerts and Tickets The Veeam Backup & Replication Plug-in monitors can trigger alerts and create tickets to inform about situations that can hinder data protection operations and potentially result in data loss.


Backup Infrastructure The Veeam Backup Infrastructure dashboard consolidates statistics for backup infrastructure components and data protection operations managed by a Veeam backup server. The dashboard is available for machines that run Veeam Backup & Replication or Veeam Backup Enterprise Manager.

To open the Veeam Backup Infrastructure dashboard:

1. In the Control Center, expand Clients > Client > Location and double-click the necessary Veeam backup server.

2. In the Computer Management window, open the Veeam Infrastructure tab.

The dashboard includes the following widgets:

Backup Infrastructure Inventory This widget shows the type and number of components deployed in the Veeam backup infrastructure. The widget also illustrates the connection state of backup infrastructure machines:

- Green — the machine is connected and available for data protection operations

- Yellow — Veeam backup software pieces (such as Installer, Transport and other) on the machine are out of date

- Red — connection is lost; the machine is unavailable for data protection operations Connection status details help you quickly detect backup infrastructure machines that can cause interruption or failure of Veeam Backup & Replication tasks. To view connection status for all infrastructure components of a specific type, click the component name.

Repository Overview This widget displays the list of backup repositories. The widget details the name of the repository, server connection state, repository capacity, amount of available free space and amount of space occupied by Veeam backup files.

Jobs Overview This widget reflects the result of the latest session for backup, replication, file to tape, backup to tape, backup copy, and SureBackup jobs. The widget shows how many jobs of each type completed successfully, ended up with errors and warnings.


Protected VMs Overview This widget shows how many VMs are protected with backup and/or replication jobs for each client and location.

- Protected VMs value shows the total number of managed VMs that have a backup or replica restore point

- Backed Up/Replicated values show the number of managed VMs that have a backup or replica restore point


Backup Jobs The Backup Jobs dashboard allows you to manage Veeam Backup & Replication jobs, including:

Backup jobs Replication jobs SureBackup jobs Backup copy jobs Backup to tape jobs Files to tape jobs VM copy jobs File copy jobs

The dashboard is available for machines that run Veeam Backup & Replication.

To view and manage Veeam Backup & Replication jobs:

1. In the Control Center, expand Clients > Client > Location and double-click the necessary Veeam backup server.

2. In the Computer Management window, open the Veeam Backup Server Jobs tab. The Backup Jobs dashboard displays all jobs managed by the selected Veeam backup server.

Filtering Jobs To narrow down the list of jobs, you can apply the following filters:

Status — limit the list of jobs by the status of the latest job session — Success, Warning, Failed, Running, Idle

Type — limit the list of the jobs by type (backup, replication, SureBackup, backup copy, backup and files to tape or file and VM copy)

From/To — limit the list of jobs by the interval of the latest job session or show jobs for any period

Server — search jobs by name of the managing backup server Job — search jobs by job name


Viewing Job Details For every job in the list, the following details are available:

Name — job name. Click the job name to view details on performed job sessions or investigate what caused job failure.

Server name — name of the backup server where the job is configured Status — status of the latest job session (Success, Warning, Failed, Idle or Running) Type — job type (Backup, Replication, SureBackup, Backup Copy, File to Tape, Backup to Tape or

Copy) Last Run — date and time when the job was started for the last time End Time — date and time when the latest job session ended Duration — time taken to complete the latest job session Avg. Duration — average time it took to complete the job session (total job duration time

for the previous month divided by the number of times the job ran) Processing Rate, MB/s — rate at which VM data was processed during the latest job session Transferred Data, MB — total amount of VM data in MB that was transferred to the target

destination (backup repository, replica target storage and other) during the latest job session Bottleneck — a bottleneck in the process of transferring VM data from source to target

(source, proxy, network, target) State — activity state of the job (Enabled or Disabled)

Managing Jobs You can launch the following tasks to manage jobs on a remote Veeam backup server:

Start — start a new job session Stop — stop a running a job session Enable — enable a job Disable — disable a job

To launch a specific task, select a job in the list and click the necessary task button at the top of the job list.


Dataviews The Veeam Backup & Replication Plug-in includes a set of predefined dataviews that show key data protection aspects in a virtual environment managed with Veeam Backup & Replication:

Events Jobs License Information Protected VMs

Similar to regular LabTech dataviews, Veeam dataviews can be launched for a specific client, location, group, computer (Veeam backup server) or for all clients at once.

To access Veeam dataviews in the Control Center:

Right-click a client, location, group or a computer. From the shortcut menu, select Dataviews > Veeam and click the necessary dataview.

In the navigation tree, select Dataviews > Veeam Backup and click the necessary dataview.

Events The Events dataview shows information on events that were registered in the Veeam Backup event log on a backup server.

The Events dataview includes the following fields:

Computer Name — name of the machine where the event was registered Source — source of the event in the Windows event log Message — description of the event in the Veeam backup event log Time — date and time when the event was written to the Veeam backup event log Severity — severity level of the event Event Name — event short description


Jobs The Jobs dataview shows information on Veeam Backup & Replication jobs, including:

Backup jobs Replication jobs SureBackup jobs Backup copy jobs Backup to tape jobs Files to tape jobs VM copy jobs File copy jobs

The Jobs dataview includes the following fields:

Backup Server — name of the backup server that manages the job Name — job name Type — job type (Backup, Replication, SureBackup, Backup Copy, SQL Log Backup Tape or Copy) Status — status of the latest job session (Success, Warning, Failed or Running) Last Run — date and time when the job was started for the last time Next Run — date and time when the job is scheduled to run next time Schedule — type of the schedule according to which the job is configured to run Message — text of the error or warning message (available for job sessions that ended with

the Error or Warning status) Duration — time taken to complete the latest job session Avg. Duration — average time it took to complete a job session (total job duration time for

the previous month divided by the number of times the job ran) Bottleneck — a bottleneck in the process of transferring VM data from source to target

during the latest job session (source, proxy, network, target)


Transferred Data MB — total amount of VM data in MB that was transferred to the target destination (backup repository, replica target storage and other) during the latest job session

Processing Rate MB/s — rate at which VM data was processed during the latest job session


License Information The License Information dataview shows information about product licenses installed on the monitored Veeam backup servers.

The License Information dataview includes the following fields:

Backup Server — name of the backup server on which license is installed Protected VMs — number of VMs that are protected with jobs managed by the backup

server (this number includes agent-enabled VMs and VMs that are not monitored in LabTech) Total Sockets — total number of licensed sockets for VMware and Hyper-V platforms Total VMware — number of licensed sockets for the VMware platform Used VMware — number of used sockets for the VMware platform Total Hyper-V — number of licensed sockets for the Hyper-V platform Used Hyper-V — number of used sockets for the Hyper-V platform Support Expiration — support expiration date License Expiration — license expiration date


Protected VMs The Protected VMs dataview shows information on VMware and Hyper-V VMs that run LabTech agents. The view includes all machines that have the Virtual Machine agent flag in LabTech.

This view helps you reveal which VMs in the managed virtual environment are protected with backups, backup copies and/or have replica restore points.

The Protected VMs dataview includes the following fields:

Backup Server — name of the backup server that managed jobs used to protect the VM VM Name — name of the VM Job Name — name of a job configured to protect the VM Job Type — type of a job that created one or more restore points for the VM (Backup,

Replication or Backup Copy) Last Status — status of the latest job session (Success, Warning, Failed or Running) Last Start — date and time when the job was started for the last time Next Run — date and time when the job is scheduled to run next time Total Restore Points — number of restore points available for the VM Infrastructure Server — name of the virtual server that manages the VM (vCenter Server,

SCVMM, Hyper-V Failover Cluster or host) Protected — flag indicating whether the VM has a backup or replica restore point for the

previous week Client — name of the client associated with the VM Location — name of the location associated with the VM DNS Name — FQDN name of the VM Last Contact Date — last date the agent-enabled VM contacted the LabTech server


Customizing Dataviews Veeam predefined dataviews support all possibilities available in LabTech for working with dataviews:

Searching dataviews and using filters to limit search results Sorting and grouping data in dataviews Adding or removing columns in dataviews Saving, renaming and deleting dataviews Exporting dataviews to Excel

Example 1 The following example shows how you can customize the Protected VMs dataview to show unprotected VMs for a selected client.

1. In the Control Center, expand Clients > Location. 2. Right-click the necessary client and select Dataviews > Veeam Backup > Protected VMs

from the shortcut menu. 3. From the No Filter list, choose Protected, select the Like operator and type ‘Unprotected’ in

the field below.

Tip: Use the % wildcard to substitute for zero or more characters.

4. Click the No Filter button to change its status label to Filtered. As a result, the dataview will display the list of unprotected VMs.

Example 2 The following example shows how you can customize the Protected VMs dataview to show VMs for which the latest job session ended with warnings.

1. In the Control Center, expand Clients > Location. 2. Right-click the necessary client and select Dataviews > Veeam > Protected VMs from the

shortcut menu. 3. From the No Filter list, choose Last Status, select the Like operator and type ‘Warning’ in the

field below.

Tip: Use the % wildcard to substitute for zero or more characters.

4. Click the No Filter button to change its status label to Filtered. As a result, the dataview will display the list of VMs for which the latest job session ended with the ‘Warning’ status.

For details on working with dataviews in LabTech, see Dataviews.

https://docs.labtechsoftware.com/LabTech10/Default.htm#UsingLabTech/Dataviews/DataviewIndex.htm%3FTocPath%3DUsing%2520LabTech%7CDataviews%7C_____0


Alerts and Tickets The Veeam Backup & Replication Plug-in includes a set of monitors that run on agent-enabled Veeam backup servers. Out-of-the-box, most monitors are configured to perform the following tasks when the specified monitoring conditions are met:

Raise an alert Create a ticket

Alerts triggered by Veeam monitors can be viewed for a specific client, location, computer (Veeam backup server) or for all clients at once. To learn how to access and manage alerts in LabTech, see Alerting.

https://docs.labtechsoftware.com/LabTech10/Default.htm#UsingLabTech/MonitoringAndAlerting/Alerting.htm%3FTocPath%3DUsing%2520LabTech%7CMonitoring%2520and%2520Alerting%7C_____7


Tickets created by Veeam monitors, support all regular possibilities available in the LabTech ticketing system. To learn how to access and manage tickets in LabTech, see Ticketing.

For details on configuring monitors, see Configuring Monitors.

For a list of Veeam monitors, see Appendix A.

https://docs.labtechsoftware.com/LabTech10/Default.htm#UsingLabTech/Ticketing/TicketingIndex.htm%3FTocPath%3DUsing%2520LabTech%7CTicketing%7C_____0


REPORTS The Veeam Backup & Replication Plug-in includes a set of reports for analyzing critical aspects of data protection in the managed virtual environment:

Latest Backup Job State VM Backup State Protected VMs

Similar to regular LabTech reports, Veeam reports can be launched for a specific client, location, group, computer (Veeam backup server) or for all clients at once.

To access Veeam reports in the Control Center:

Right-click a client, location, group or a computer. From the shortcut menu, select View Report > Veeam Backup Reports and click the necessary report.

In the Control Center, select Tools > Reporting > Report Manager. In the Report Manager, open the Reports tab, expand the Veeam Backup Reports folder and click the necessary report.


Latest Backup Job State The Latest Backup Job Status report provides details on the status of backup, replication, and backup copy jobs. The report reveals the result of the latest job sessions and show whether these sessions completed successfully, ended up with warnings or errors.


Data Filters You can apply the following data filters to limit the list of jobs in the report table:

Client — limit the list of jobs by client with which the protected VMs is associated Group — limit the list of jobs by group in which the protected VMs is included Computer — limit the list of jobs by the name of the protected VM Computer Type — limit the list of jobs by the type of the protected VM Location — limit the list of jobs by location with which the protected VMs is associated VM Name — limit the list of jobs by name of VM that the job processed VM Backup Type — limit the list of jobs by backup type (Full, Synthetic or Incremental,

Reverse Incremental) Job Name — limit the list of jobs by job name Duration — limit the list of jobs by duration in seconds Avg. Duration — limit the list of jobs by average session duration (total job duration time for

the previous month divided by the number of times the job ran). Use the following format for this field: 1 h 1 m 1 s or 10 m 10 s.

Job Details — limit the list of jobs by text in the session completion message (for example, you can filter sessions by the error or warning text)

Last Run — limit the list of jobs by session start date Transferred — limit the list of jobs by the amount of data transferred during the session (in

GB) Job Type — limit the list of jobs by type (Backup, Backup Copy or Replication) Session Status — limit the list of jobs by status (Success, Working, Error)

To learn how to use data filters in LabTech, see Using Report Manager.

Report Components The report includes the following report components:

B&R Jobs diagram shows the completion status of the latest job sessions: the number of jobs that completed successfully, jobs that ended up with warnings and failed jobs, the number of idle jobs.

Details table shows lists of backup, replication and backup copy jobs. For each job, the table provides the following details: completion status, job type, job name, duration of the latest session, average session duration for a job (total job duration time for the previous month divided by the number of times the job ran), completion details of the latest session (text of an error or warning message), time when the latest job session was started, list of processed VMs and results of VM processing tasks, VM backup type and the amount of data transferred to target.

https://docs.labtechsoftware.com/LabTech10/Default.htm#UsingLabTech/Reporting/UsingTheReportManager.htm


VM Backup State The VM Backup Status report provides information on the daily protection status for all managed VMs. It shows results for backup and replication tasks during the chosen period.

The Veeam Backup & Replication Plug-in offers several variants of the VM Backup Status report:

VM backup state for the current week report provides VM protection status details for the current week

VM backup state for the past week report provides VM protection status details for the previous week

VM backup state for the past month report provides VM protection status details for the previous month

Data Filters You can apply the following data filters to limit the list of jobs in the report table:

Client — limit the list of VMs by client with which the VMs is associated Group — limit the list of VMs by group in which the VMs is included Computer — limit the list of VMs by VM name Computer Type — limit the list of VMs by computer type Location — limit the list of VMs by location with which the VMs is associated Job Name — limit the list of VMs by name of the protecting job


VM Name — limit the list of VMs by name To learn how to use data filters in LabTech, see Using Report Manager.

Report Components The report is based on the following report components:

VM Backup Status chart shows the number of VM backup and/or replication tasks that completed successfully, ended up with warnings or errors on each day of the chosen period.

Details table lists VMs processed with backup and/or replication jobs and shows the status of backup or replication tasks for each day of the chosen period.

Note: The report shows only the best daily protection task status for each VM. For example, if a VM backup task runs twice during a day and completes with the Warning and Success status, the report will show the Success result for this VM in the chart and table.



Protected VMs The Protected VMs reports show which VMs in the virtual environment are protected with backups and/or replica restore points and reveal whether these restore points meet the established RPO requirements. The reports help you identify VMs that run without proper backup protection — either due to missing or outdated backups and replicas.

The Veeam Backup & Replication Plug-in offers several variants of the Protected VMs report:

Protected VMs for the past day report analyzes whether VMs are protected with restore points that were created for the previous 24 hours

Protected VMs for the last week analyzes whether VMs are protected with restore points that were created for the previous 7 days

Protected VMs for the last month analyzes whether VMs are protected with restore points that were created for the previous month


Data Filters You can apply the following data filters to limit the list of VMs in the report tables:

Client — limit the list of VMs by client Group — limit the list of VMs by group in which the VMs is included Computer — limit the list of VMs by VM name Computer Type — limit the list of VMs by computer type Location — limit the list of VMs by location VM Name — limit the list of VMs by name Last Backup State — limit the list of VMs by the latest status of the VM protection task Last Backup Date — limit the list of VMs by the date when the latest restore point was

created Available Restore — limit the list of VMs by the number of available restore points First Backup Date — limit the list of VMs by the date when the first restore point was created Job Name — limit the list of VMs by name of the protecting job Job Type — limit the list of VMs by type of the protecting job (Backup, Replication) VM Status — VM protection status (Success, Warning, Failed)

To learn how to use data filters in LabTech, see Using Report Manager.

Report Components The report is based on the following report components:

Protected VMs diagram shows the share of protected and unprotected VMs. A VM is considered protected if there is at least one valid backup or replica restore point within the specified RPO interval (as specified with the Last Backup Date filter parameter).

Protected VMs Last Backup State diagram shows the completion status of the latest sessions for backup and replication jobs.

Protected VMs tables provide a list of VMs protected with backup or replication jobs. The table includes a separate entry for each VM in the job and details the machine name, latest result of the VM processing task, name and type of the job that protects the VM, date and time of the first and latest VM processing task, number of restore points created for the VM.

Unprotected VMs table shows the list of VMs that do not have any backup or replica restore points. For each unprotected VM, the table details the client and location.



BACKUP MANAGER The Veeam Backup & Replication Plug-in integrates with the LabTech multi-vendor Backup Manager. In the Backup Manager, you can track the data protection status for all managed VMs and quickly identify issues with the Veeam Backup & Replication jobs.

To access the Backup Manager, on the Control Center toolbar click Backup Manager.

For each server or workstation VM, the following details are available:

Client — client associated with the VM Location — location associated with the VM Computer Name — computer name as shown in Control Center the navigation tree Backup Solution Installed — name of the backup solution used to protect the VM Last Backup Status — status of the latest backup or replication task Last Backup Time — date and time of the latest backup or replication task Job Fails (In Last 7 Days) — number of times the backup or replication task failed within the

last 7 days Warning Logs (In Last 7 Days) — number of errors or warnings in the Veeam Backup &

Replication log for the last 7 days To learn about the LabTech Backup Manager features, see Backup Manager documentation.



ADVANCED OPTIONS To access the Veeam Backup & Replication Plug-in advanced options:

1. On the Control Center toolbar, click Dashboard. Alternatively, choose Main > Dashboard from the Control Center menu.


3. Use links in the left menu to open the necessary configuration section: License Options Uninstall About

License Use the License section to view information about product licenses installed on the monitored Veeam backup servers.

For each backup server, the following license details are available:

Number of protected VMs Total number of licensed sockets Number of licensed and used sockets for VMware and Hyper-V platforms Support and license expiration dates


Options Use the Options section to manage the data retention period for the Veeam Backup & Replication Plug-in. The retention period determines the amount of time that the historical data is stored in the LabTech database. Historical data is used in the Veeam Backup & Replication Plug-in data views and reports.

By default, the Veeam Backup & Replication Plug-in historical data is stored up to 6 months. To increase the retention period, choose the necessary value from the Data retention period list.


Uninstall Use the Uninstall section to uninstall the Veeam Backup & Replication Plug-in for LabTech, delete its objects and collected backup data from the LabTech database. For details, see Uninstalling the Veeam Backup & Replication Plug-in.

About Use the About section to view information about the Veeam Backup & Replication Plug-in version and path to log files (usually, required by Veeam Support team).

To download the log files click the Download Logs link and save the files to a location of your choice.


APPENDIX A. VEEAM MONITORS The Veeam Backup & Replication Plug-in includes a set of monitors for tracking the health state of the Veeam Backup infrastructure components and the status of data protection tasks.

Monitor Name Description

Job Type

Interval, sec Severity

Raise Alert

Create Ticket

Do Nothing

Veeam Backup Monitor

This monitor checks availability of the Veeam Backup event log on a backup server.

-- 60 -- ✓

Veeam Backup Monitor: Backup copy job finished with error

This monitor tracks whether a backup copy job finished with an error.

Backup copy -- Critical ✓ ✓

Veeam Backup Monitor: Backup copy job finished with warning

This monitor tracks whether a backup copy job finished with a warning.

Backup copy -- Warning ✓ ✓

Veeam Backup Monitor: Backup copy task finished with error

This monitor tracks whether a VM backup copy task finished with an error.

Backup copy -- Critical ✓ ✓

Veeam Backup Monitor: Backup copy task finished with warning

This monitor tracks whether a VM backup copy task finished with a warning.

Backup copy -- Warning ✓ ✓

Veeam Backup Monitor: Backup job finished with error

This monitor tracks whether a backup job finished with an error.

Backup -- Critical ✓ ✓

Veeam Backup Monitor: Backup job finished with warning

This monitor tracks whether a backup job finished with a warning.

Backup 60 Warning ✓ ✓

Veeam Backup Monitor: Backup Server Running Status

The monitor checks the status of the Veeam Backup and Replication Service on the backup server.

-- 300 Critical ✓ ✓

Veeam Backup Monitor: Enterprise Manager Server Running Status

The monitor checks the status of the Veeam Backup Enterprise Manager service




Job Type


Raise Alert

Create Ticket

Do Nothing

on the machine where the Enterprise Manager is installed.

Veeam Backup Monitor: File copy job finished with error

This monitor tracks whether a file copy job finished with an error.

File copy -- Critical ✓ ✓

Veeam Backup Monitor: File copy job finished with warning

This monitor tracks whether a file copy job finished with a warning.

File copy -- Warning ✓ ✓

Veeam Backup Monitor: License expired

This monitor tracks whether the Veeam Backup & Replication product license has expired.


Veeam Backup Monitor: License expiring

This monitor tracks whether the Veeam Backup & Replication product license is about to expire, and alerts if there are less than 14 days before the expiration period.

-- 420 Warning ✓ ✓

Veeam Backup Monitor: License support expired

This monitor tracks whether the Veeam Backup & Replication support license has expired.


Veeam Backup Monitor: License support expiring

This monitor tracks whether the Veeam Backup & Replication support license is about to expire, and alerts if there are less than 14 days before the expiration period.

-- 420 Warning ✓ ✓

Veeam Backup Monitor: Proxy server lost connection

This monitor checks connection status between the Veeam backup server and proxy servers.


Veeam Backup Monitor:

This monitor tracks the amount of free

-- 300 Critical ✓



Job Type


Raise Alert

Create Ticket

Do Nothing

Repository Free Space

space available on backup repositories, and alerts if the amount of space is less than 10% of the repository capacity.

Veeam Backup Monitor: Repository server lost connection

This monitor checks connection status between the Veeam backup server and repository servers.


Veeam Backup Monitor: Restore Hyper-V task finished with error

This monitor tracks whether a restore task for a Hyper-V VM finished with an error.

-- -- Critical ✓ ✓

Veeam Backup Monitor: Restore Hyper-V task finished with warning

This monitor tracks whether a restore task for a Hyper-V VM finished with a warning.

-- -- Warning ✓ ✓

Veeam Backup Monitor: Restore session finished with error

This monitor tracks whether a restore session finished with an error.


Veeam Backup Monitor: Restore session finished with warning

This monitor tracks whether a restore session finished with a warning.


Veeam Backup Monitor: Restore task finished with error

This monitor tracks whether a restore task for a VMware VM finished with an error.


Veeam Backup Monitor: Restore task finished with warning

This monitor tracks whether a restore task for a VMware VM finished with a warning.


Veeam Backup Monitor: SureBackup Hyper-V validation task finished with error

This monitor tracks whether a SureBackup backup validation task for a Hyper-V VM finished with an error.

Sure Backup -- Critical ✓ ✓

Veeam Backup Monitor: SureBackup

This monitor tracks whether a SureBackup

Sure Backup -- Warning ✓ ✓



Job Type


Raise Alert

Create Ticket

Do Nothing

Hyper-V validation task finished with warning

backup validation task for a Hyper-V VM finished with a warning.

Veeam Backup Monitor: SureBackup Hyper-V verification task finished with error

This monitor tracks whether a SureBackup recovery verification task for a Hyper-V VM finished with an error.


Veeam Backup Monitor: SureBackup Hyper-V verification task finished with warning

This monitor tracks whether a SureBackup recovery verification task for a Hyper-V VM finished with a warning.


Veeam Backup Monitor: SureBackup job finished with error

This monitor tracks whether a SureBackup job finished with an error.


Veeam Backup Monitor: SureBackup job finished with warning

This monitor tracks whether a SureBackup job finished with a warning.


Veeam Backup Monitor: SureBackup validation task finished with error

This monitor tracks whether a SureBackup backup validation task for a VMware VM finished with an error.


Veeam Backup Monitor: SureBackup validation task finished with warning

This monitor tracks whether a SureBackup backup validation task for a VMware VM finished with a warning.


Veeam Backup Monitor: SureBackup verification task finished with error

This monitor tracks whether a SureBackup recovery verification task for a VMware VM finished with an error.


Veeam Backup Monitor: SureBackup

This monitor tracks whether a SureBackup




Job Type


Raise Alert

Create Ticket

Do Nothing

verification task finished with warning

recovery verification task for a VMware VM finished with a warning.

Veeam Backup Monitor: Tape backup job finished with error

This monitor tracks whether a backup to tape job finished with an error.

Tape -- Critical ✓ ✓

Veeam Backup Monitor: Tape backup job finished with warning

This monitor tracks whether a backup to tape job finished with a warning.

Tape -- Warning ✓ ✓

Veeam Backup Monitor: VM copy job finished with error

This monitor tracks whether a VM copy job finished with an error.

VM copy -- Critical ✓ ✓

Veeam Backup Monitor: VM copy job finished with warning

This monitor tracks whether a VM copy job finished with a warning.

VM copy -- Warning ✓ ✓

Veeam Backup Monitor: WAN accelerator lost connection

This monitor checks connection status between the Veeam backup server and WAN accelerators.



APPENDIX B. AUTOMATIC LICENSE UPDATE You can instruct Veeam Backup & Replication to automatically update the license installed on the backup server or Veeam Backup Enterprise Manager server. With the automatic update option enabled, Veeam Backup & Replication proactively communicates with the Veeam licensing server to obtain and install a new license before the current license expires. Automatic license update removes the need to download and install the license manually each time when you purchase the license extension.

Requirements and Limitations for Automatic License Update 1. Automatic license update is available in all editions of Veeam Backup & Replication operating

in the full functionality mode.

2. Only licenses with Support ID can be updated automatically.

3. Automatic license update is not supported for licenses with merged Support IDs.

If you manage backup servers with Veeam Backup Enterprise Manager, all license management tasks are performed via Veeam Backup Enterprise Manager. Automatic update settings in Veeam Backup Enterprise Manager override automatic update settings configured in Veeam Backup & Replication.

For example, if the automatic update option is enabled in Veeam Backup Enterprise Manager but disabled in Veeam Backup & Replication, automatic update will be performed anyway. For more information, see Veeam Backup Enterprise Manager User Guide.

https://www.veeam.com/documentation-guides-datasheets.html


How License Auto-Update Works

To update installed licenses automatically, Veeam Backup & Replication performs the following actions:

1. After you enable automatic license update, Veeam Backup & Replication starts sending requests to the Veeam license server on the web and checks if a new license key is available.

2. Requests are sent once a week. Communication with the portal is performed over the HTTPS protocol.

3. Seven days before the expiration date of the current license, Veeam Backup & Replication starts sending requests once a day.

4. When a new license key becomes available on the Veeam license server, Veeam Backup & Replication automatically downloads it and installs it on the backup server or Veeam Backup Enterprise Manager server.

Automatic Update Retries If Veeam Backup & Replication fails to update the license, it displays a notification in the session report and sends an email notification to users specified in the global email settings (if global email settings are configured on the backup server). You can resolve the issue, while Veeam Backup & Replication will keep retrying to update the license.

Veeam Backup & Replication retries to update the license key in the following way:

If a connection to the Veeam license management portal cannot be established, retry takes place every 60 min.

If a connection can be established but you are receiving the 'General license key generation error has occurred' message, the retry takes place every 24 hours.

The retry period ends in one month after the expiration date of the current license. The retry period is calculated as the number of days in the month of license expiration. For example, if the license expires in January, the retry period will be 31 day; if the license expires in April, the retry period will be 30 days.

If the retry period is over but the new license has not been installed, the automatic update feature is automatically disabled.

For more information about error cases, see Veeam Backup Enterprise Manager User Guide.

Grace Period Veeam Backup & Replication provides a grace period after the license expiration date. The duration of the grace period depends on the type of license:

Veeam Backup & Replication 7 and 8: 14 days

Veeam Backup & Replication 9: 30 days for subscription license, and 2 months for rental license

Trial and NFR licenses do not have a grace period.

During the grace period, you can perform all types of data protection and disaster recovery operations. However, the license status in the License Information window will appear as Expired (<number> days of grace period remaining). Veeam Backup & Replication will also display a warning message 'License key has expired, <number> days of grace period remaining' in properties of jobs that are available only in the paid version of Veeam Backup & Replication, for example: backup job, replication job, VM copy job and so on.

https://www.veeam.com/documentation-guides-datasheets.html


If you do not install a new license by the end of the grace period, Veeam Backup & Replication will automatically switch to the free functionality mode.


Enabling License Auto-Update By default, automatic license update is disabled.

To enable automatic license update on a Veeam backup server:

1. In the Veeam Backup & Replication console, open the main menu and select Help > License.

2. In the License Information window, select the Update license key automatically check box.

You can click the Update now button to force the immediate license update.


To enable automatic license update on a Veeam Backup Enterprise Manager server:

1. In the Veeam Backup Enterprise Manager console, click Configuration.

2. In the configuration menu, click Licensing.

3. Select the Update license key automatically check box.

4. You can click the Update now button to force the immediate license update.

To view statistics on the automatic license update process:

1. In the Veeam Backup & Replication console, open the History view and select the System node.

2. Double-click the License key auto-update (system job) to examine session details for the scheduled or ad-hoc auto-update.

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