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UY BAN NHAN DANHUYEN CO TO

S6: /QD-UBND

CONG HOA XA HOI CHU NGHIA VIET NAMDoc lap - Tu- do - Hanh phiic

Co To, ngay 05~ihang 9 nam 2018

QUYET DINHVe viec ban hanh Noi quy Tiep Cong dan

tai tru so1 tiep cong dan huyen Co To

CHU TICH UY BAN NHAN DAN HUYEN CO TOCan cu Luat To chuc chinli quy&i dia phuong ngay 19/6/2015;

Can cu Luat Tiep cong dan ngay 25 thang 11 nam 2013;

Can cu Nghi djnh s6: 64/2014/ND-CP ngay 26 thang 6 nam 2014 ciia Chinhphu quy ctinh chi tilt thi hanli mot so dieu ciia Luat Tiep cong dan;

Xet de nghi cua Chanh Van phong Uy ban nhan dan huyen.

QUYET DINH:Dieu 1. Ban hanh kem theo Quyet dinh nay Noi quy tiep cong dan tai Tru sd

Tiep cong dan huyen Co To.

Dieu 2. Quyet dinh nay co hieu luc ke tu- ngay ky ban hanh, nhfl'ng quy djnhtruoc day trai vdi quyet dinh nay deu bi bai bo.

Ban Tiep cong dan huyen niem yet Noi quy tigp cong dan dl moi t6 chuc, canhan den Tru so Tiep cong dan huyen bi8t, chap hanh va theo doi viec thuc Men Noiquy nay.

Dieu 3. Chanh Van phong Hoi dong nhan dan va Cfy ban nhan dan huyen; BanTiep c6ng dan huyen; Thu truang cac phong, ban, ca quan va cac t6 chiic, cong danco lien quan chiu trach nhiem thi hanli Qayit dinli nay./. X-

Not nhdn:

-UBND tinh (B/c);-Ban TCD tinh (Bi6t);-TT. HU, HDND&UBND huyen (B/c);-UBMTTQ huyen (P/h);-CT, cac PCT UBND huyen (Chi dao);-Ban TCD huyen (T/h);-Nhir dieu 3; .-Luu: VT, VP/ft-

J^HU TICH

^hir Long

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NOI QUY TIEP CONj ^^^^WSONG TIEP CONG DAN

(Ban hanh kern theo Quyet ^ ^ SWhD ngay0 /9/2018 cua Chit tich

I. CONG DAN DEN KHIEU PraCTO CAO, PHAN ANH, KIEN NGH]CO QUYEN, NGHIA VU:

1.Phai neu ro ho ten, dia chi hoac xuat trinh giay to tuy than, giay uy quygn(neu co);

2.Co thai do dung muc, ton trong d6i vai nguai tiep cong dan;

3.Trinh bay trung thivc, day du sir viec, cung cap thong tin, tai lieu lien quand&t noi dung khilu nai, to cao, kiln nghi, phan anh; ky hoac diem chi xac nhannhung noi dung trinh bay da dugc ngu'di tiep cong dan ghi chep lai;

4.Nghiem chinh chap hanli noi quy tiep cong dan va huang dan cua nguditiep cong dan;

5.Trucmg hop nhieu nguoi cung khieu nai, to cao, kien nghi, phan anh ve mp1npi dung thi phai cir nguoi dai dien de trinh bay noi dung khieu nai, to cao, kiennghi, phan anh;

6.Khong mang theo cac loai vu khi, chat no, chat doc, chat kich thich, chatchay va cac loai hung khi lchac vao Phong tiep cong dan;

7.Dugc quyen khieu nai, to cao voi thu truang toe tiep cua can bo, cong chiictiep cong dan ve nhfing hanh vi sai trai, gay can trd, phien ha, sach nhieu trong khilam nhiem vu;

8.Doi voi tru'dng hap to cao, dugc giu bi mat ho, ten, dia clii va but tich cuanguoi to cao;

9.Trang phuc phai chinli te, khong dugc an mac ha hang trai thuan phong mytuc, ton trong trat ty cong cong, giu gin ve sinh chung;

10.Khong dugc tit y su dung phuang tieii ghi hinh, ghi am klii chua dugc sucho phep cua nguoi tiep cong dan;

11.Khong dugc lgi dung quyen khieu nai, to cao, kien nghi, phan anh de gayroi trat tir nai tiep cong dan; co lai npi, hanh dong xuc pham danh du, uy tin cua caquan nha nude, can bo, cong chiic tiep cong dan va thuc hien cac hanh vi lchac nhu:kich dong, loi keo, nam va, chui riia, si nliuc, lai noi tho tuc.

II. CAN BO TIEP CONG DAN CO NHIEM VU, QUYEN HAN:1.Khi tiep cong din, nguai tiep cong dan phai bao dam trang phuc chinh xh,

co deo the cong chuc, vien chuc hoac phu hieu theo quy dinh;2.Yeu cau nguoi den khieu nai,_to cao, kiSn nghi, phan anh neu ro ho ten, dia

chi hoac xuat trinh giay to tuy than, giay uy quyln (neu co); co don hoac triiili bay rorang noi dung khieu nai, to cao, kien nghi, phan anh; cung cap thong tin, tai lieu canthiet cho viec tiep nhan, thu ly vu viec;

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3.Co thai do dung mite, ton trong cong dan, ling nghe, tiep nhan don khieunai, t6 cao, kiln nghi, phan anh, ghi chep day du, chinh xac noi dung ma nguai denkhilu nai, t6 cao, kiln nghi, phan anh trinh bay;

4.Giai thich, huang dan cho nguai den khieu nai, to cao, kien nghi, phan anhchSp hanh chu trurang, duang 16i, chinh sach, phap mat, kit luan, quylt dinh giaiquylt da co hieu live phap luat cua co1 quan co tham quyen; huang dap nguai khieunai, t6 cao, kiln nghi, phan anh den dung co quan hoac nguai co tham quyen giai

quyet;5. Yeu ciu nguoi yi pham noi quy nai tiep cong dan chain dut hanh vi vi

pham; trong ti'irang hop can thiet, lap bien ban ve viec vi pham va yeu cau ca quanchirc nang xil ly theo quy dinh cua phap luat;

6.Tir choi tiep nguai trong tinh trang say do dung chat kich thich, ngudi macbenh tarn than hoac benh lchac lam mat kha nang nhan thuc hoac ldia nang dieukhien hanh vi cua minh;

7.Tit choi tilp nguai co hanh vi de doa, xuc pham ca quan, to chuc, don vi,nguai tiep cong dan, nguai thi hanh cong vu hoac co hanh vi lchac vi pham noi quynai tiep cong dan;

8.Tir choi tiep nguai khieu nai, to cao ve vu yiec da giai quyet dung chinhsach, phap luat, dugc ca quan nha nuac co tham quyen kiem tra, ra soat, thong baobang van ban va da dugc tiep, giai thich, huang dan nhung van co tinh khieu nai, t6cao tiep.

III. THO1 GIAN TIEP CONG DAN:-Can bo, cong chuc tiep cong dan thuong xuyen vao cac ngay lam viec.

-Chu tich UBND huyen tiep cong dan dinh ky vao ngay 01 va ngay 15 hangthang, neu ngay do triing vao ngay thu bay, ngay chii nhat, ngay ll thi se tilp vaongay lam viec hanh chinh lien ke sau do. Cong dan phai dang ky noi dung voi lanhdao Van phong HDND va UBND huyen (thong qua can bo, cong chuc tiip congdan).

-Cac buoi tilp cong dan dugc tiln hanh trong ngay lam viec hanh chinh.

* Thai gian tiep:-Buoi sang: Tu 7 gia 30 phut din 11 gio 30 phut.-Bu6i chieu: Tu 13 gia 30 phut din 17 gia.

Het gia lam viec cong dan din khilu nai, t6 cao, phan anh, kiln nghi lchongdugc luu lai nai tiep cong dan./. -

TM. UY BAN NHAN DANIFltacH

Tran Nhu- Long