using diagrams to inspire staff and shorten training time

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Speech given at the BETT Workplace Learning Summit at Excel Jan 22 2014. Details: http://bit.ly/1movVTb Buy the book: http://amzn.to/13BexSJ

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Slide 1

VISUAL LEARNING:USING DIAGRAMS TO INSPIRE STAFFAND SHORTEN TRAINING TIME

1. TELLING AN INSPIRING STORY(What are we trying to do here?)

2. INSPIRING STAFF FASTER(Visual ways to shorten training time)

POSSIBLE AUDIENCES1.You2. Your boss3. Your staff

1. TELLING AN INSPIRING STORY(What are we trying to do here?)

Why Anyone Bothers To WorkAll three = ideal2 out of 3 = okay1 out of 3 = vulnerable0 = disastrousThey score themselvesYou or colleague scores them independentlyCompare and discuss differences

Explain Your Strategy Visually

One diagram can be clearer than 10 pagesTake 2 most important variablesVariable X = Morale? Margin?Variable Y = Skills? Churn?Compare with competitorsShow direction of travel if adopting your L&D strategyPlot progress over time

Explain Why It Is What It Is

Tell an engaging storyStart broad (10 options)Then reduce (3 options)Consider, then reject with authority after investigationOne clear recommendationExplain what is feasibleTell story of your battles

Anchor The Theme

Explain the central thought clearly the shorter the betterSub ideas demonstrate fertility Map out how all the elements are interrelatedConfirm relevance of each componentThis bit works because it fits in with this bit

Pinpoint The Bravery LevelHow adventurous is the company culture?What standards are expected?How brave have we been in the past?How brave should we be now?Set appropriate expectations

Knock Down Barriers To AcceptanceBudget holder or staffWhat are the likely objections to the plan?How many are there?How do we knock them down?One at a time?All at once?In what sequence?

How To Confuse EverybodyHubs within hubsDouble-headed arrowsDotted linesSnakes honeymoonDoes anyone understand it?Simpler is better

How To Clarify ResponsibilitySimple and clearNothing dotted, two-way or sidewaysEveryone knows where they standSubordinates know precisely who is in charge of their development

Understand The Rhythm Of The Year

Full year plans are usually unrealisticDecision windows: all the right decision makers present?Crisis bombs: same time every year?Can almost always predict when things will happenRealistic forecasting, fewer surprises

The Motivational Dip

Honeymoon period always funBut it never lastsLearning & Understanding phase becomes vitalEnds in success or tearsStart by analyzing relationships retrospectivelyUse learning to predictMoment of dip can almost always be anticipated

Anticipating The DipsPlot morale for the yearMap out intended initiatives for the yearSpread out evenly to keep spirits as high as possibleAnticipate by announcing next thing before the next low morale pointUse to offset What have the Romans ever done for us?

2. INSPIRING STAFF FASTER(Visual ways to shorten training time)

The Priority Matrix

Urgent + Important = do nowUrgent + Not Important = delegate/do quicklyImportant + Not Urgent = Think, plan properly, and stick to itNeither = Ignore or cancel

The Growing PaneOld/good: confirm relevanceNew/good: inspire moreOld/bad: ditch nowNew/bad: work out why, and be aware of emotional and financial commitment

Ditching The Essay Crisis Mentality

Human nature to delay, but dontIts a student hangoverConvene decision makers in first 24 hoursSet direction, brief experts, course correct if necessaryAllows for refinementsIncreases quality all round

The IF Triangle

Essence of any negotiationThey can have any twoToo much pressure on all three = collapseStart all sentences with IfIf you require x, we require y in return...

Plan Your Negotiations Properly

Always plan a negotiationMust limitIntend levelWish listWhat matters to each side is usually differentUnderstand trading variables and trade what you dont need for what they want

How To Be A Sensitive BossTheyve done it before: directThey havent: coachThey have once or twice: supportTheyre sick of doing it: reinvigorateMay need a different approach for every person, every task, every dayAsk the subordinate first

Changing The Language Of ConflictWhen it has all become too personalLets deal with itNot I, me, or youThis problem is quite tricky isnt it? How can we solve it?

The Cone of Experience?Read > Hear > See > See & Hear > Say > Say & DoActively doing things is bestDo a diagram on the spot and apply it immediatelyRemote learning homework more likely when its funIf you remember 50% of this Ill have done well

THE INTERACTIVE KIT BOXTHE BOOKSTARTER TEMPLATESBLANKSSHARPIE PENBE INSPIRED & DESIGN YOUR OWNPUZZLE

AND FINALLY, A PUZZLE FOR YOU...

Draw nine dots on a blank page like this.

Now try to join all the dots using no more than four lines, and without taking the pen off the paper.

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