The top documents of esteban-kolsky
Social CRM - A Primer
5.631 views
Changing the ‘experience’ of customer experience
3.021 views
Next principles webinar 08-20112
1.213 views
The way we will complain (sourced now)
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Embracing customer service 4.0
3.751 views
Sfdc user group presentation july 2012
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Social, connected, and collaborative
6.283 views
Para fest 2010 changing the experience
1.514 views
To socialcrm and beyond!
1.768 views
Towards KM Nirvana (Moxie Software Webinar)
1.718 views
Knowledge infused processes (KANA Webinar)
1.103 views
Social Business is a Snap!
3.081 views
Three reasons you will do social crm
14.498 views
Social media 102 battle plan
2.210 views