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User’s instructions The mind TM 330 Series m3-9 Behind-the-ear

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Page 1: User’s instructions The mind 330 Serieswebfiles.widex.com/WebFiles/9 514 0114 001 02.pdf · m3-9 Behind-the-ear. 2 3 The hearing aid, ear-set and accessories shown in these instructions

User’s instructions The mindTM330 Series

m3-9 Behind-the-ear

Page 2: User’s instructions The mind 330 Serieswebfiles.widex.com/WebFiles/9 514 0114 001 02.pdf · m3-9 Behind-the-ear. 2 3 The hearing aid, ear-set and accessories shown in these instructions

2 3

The hearing aid, ear-set and accessories shown in these instructions may not look the same as the ones you have. We furthermore reserve the right to make any changes considered necessary.

Hearing aids, their accessories and batteries should not be disposed of with normal household waste. Please consult your na-tional Widex distributor for advice on how to dispose of these items.

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Contents

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36The hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37The ear-set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Changing the ear-set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Assembling a new ear-set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Tubing and ear-tip size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Trimming the anchor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43In case of malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Hearing aid with a custom ear-tip . . . . . . . . . . . . . . . . . . . . . 47Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Placing the hearing aid and custom ear-tip . . . . . . . . . . . . 49Removing the hearing aid and custom ear-tip . . . . . . . . . 50Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

The hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52The ear-set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Changing the tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Assembling a new ear-set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Tubing size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Trimming the anchor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57In case of malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Caring for your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Good advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Audio input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64FM systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Thank you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Ear-set solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7The hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Function signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9The battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Inserting the battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Low battery indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Turning the hearing aid on and off . . . . . . . . . . . . . . . . . . . . 13Possible start-up settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Automatic volume adjustment. . . . . . . . . . . . . . . . . . . . . . . . 15Fine tuning volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Listening programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Switching between the listening programs . . . . . . . . . 20Remote control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Hearing aid with an earmould . . . . . . . . . . . . . . . . . . . . . . . . . 23Placing the hearing aid and earmould . . . . . . . . . . . . . . . . 24Removing the hearing aid and earmould . . . . . . . . . . . . . . 25Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

The hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27The earmould . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Changing the tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29In case of malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Hearing aid with an instant ear-tip . . . . . . . . . . . . . . . . . . . . 32Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Placing the hearing aid and ear-tip . . . . . . . . . . . . . . . . . . . . 34Removing the hearing aid and ear-tip . . . . . . . . . . . . . . . . . 35

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General

Thank you . . .

...for choosing a Widex hearing aid.

Your hearing aid is a sophisticated instrument that can be adjusted to your requirements in consultation with your hearing care professional.

All illustrations in this booklet show a right-ear hearing aid. Unless otherwise stated, the same principles apply to the left ear.

We hope you will be pleased with your new Widex hearing aid .

Ear-set solutions

Several ear-set solutions are available for your hearing aid. Below, your hearing care professional can tick off the solution chosen for you.

� Earmould � Instant ear-tip � Custom ear-tip

Important

Unless otherwise indicated, the information provided in this booklet applies to all three ear-set types. In addi-tion to the general instructions, please be sure to read the sections that apply to your specific ear-set solution.

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General

The hearing aid

The illustration below shows the hearing aid without the ear-set.

1 . Microphone openings, where the sound enters the hearing aid.

2 . Volume control for fine tuning of loudness is avail-able on some models.

3 . Program button4 . On/off switch5 . Battery drawer with nail grip for easy opening.

Function signalsYour hearing aid may be set to produce a signal to indi-cate the use of certain functions. The signal can be a spoken message or tones adjusted by the hearing care professional in consultation with you. The signal can also be deactivated.

Right/left identificationIf you wear hearing aids on both ears, the hearing aids can be pro-vided with coloured marks (red mark = right and blue mark = left).

The arrow shows the position of the identification mark.

1

2

3

4

5

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General

The batteryWe recommend Zinc Air batteries . Use a size 13 bat-tery for your hearing aid.

To obtain replacement batteries, please consult your hearing care professional. It is important to take note of the expiry date and the recommendations regarding disposal of used batteries on the battery pack. The bat-tery life will depend on a number of factors, such as the setting of your hearing aid, how many hours you use it daily and the listening environments in which you use it.

Inserting the batteryBefore inserting a new battery in the hearing aid, remember to remove the adhesive tab. Once the tab has been removed, the battery will start func-tioning after a few seconds. Do not

use batteries on which there is a sticky residue from the tab or other unwanted substance.

1 . Use the nail grip to swing open the battery drawer.2 . Place the battery so that the plus (+) sign of the bat-

tery faces upwards. 3 . You can use the provided battery magnet to steer

the battery into place.

If the battery drawer does not close easily, the battery is incorrectly inserted.

1 2 3

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General

Low battery indicationIn the standard setting, the hearing aid will produce a spoken message when the battery is nearly exhausted (see page 9). If a setting with tone indication has been chosen, four beep-tones will be produced. Once the battery is totally exhausted, the hearing aid will be completely silent. Exactly how long the hearing aid will function after the low battery indication varies from one case to another. We recommend that you always have a spare battery with you.

Never leave an exhausted battery in the hearing aid. Exhausted batteries may leak, damaging the hearing aid. When changing battery, it is a good idea to hold the hearing aid over a table.

The hearing aid may be provided with a special battery drawer, helping to secure the battery in the drawer. This type of drawer can be a good choice if the hearing aid is worn by a child.

Turning the hearing aid on and offThe battery drawer is placed at the bottom of the hear-ing aid. The battery drawer also functions as the on/off switch.

1 . Push the switch upwards to turn the hearing aid on. If you have just turned off the hearing aid, wait at least three seconds before turning it on again.

2 . Push the switch downwards to turn the hearing aid off.

3 . The word “OFF” is clearly visible on the switch when the hearing aid is turned off.

In the standard setting a spoken message will indicate that the hearing aid has been switched on.

Please remember to switch the hearing aid off when it is not in use. Remove the battery if the hearing aid will not be used for several days.

1 2 3

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General

Possible start-up settingsThe hearing aid can be set to start up in two different ways:

• In the standard start-up setting, the hearing aid min-imises whistling while it is being placed on the ear.

• The alternative is a setting where the hearing aid whistles slightly while you place it on the ear.

Together with your hearing care professional you can choose the start-up setting that suits your needs best.

Automatic volume adjustmentThe hearing aid volume is adjusted automatically in ac-cordance with your sound environment.

Important

If the volume in your hearing aid is generally too loud or too weak, or the reproduced sounds are distorted, or you would like any further information, consult your hearing care professional.

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General

Fine tuning volumeYour hearing aid may be provided with a volume con-trol, shaped like a small lever.

Push the lever upwards to gradual-ly raise the automatically set vol-ume.

Push the lever downwards to grad-ually lower the volume.

Each time you operate the volume control, you will hear a beep-tone – unless you have chosen to have the tone indication deactivated (see page 9). When you raise the volume, you will hear a higher beep-tone for each step the volume is raised. When you lower the volume, you will hear a deeper beep-tone for each step the volume is lowered. When the maximum or mini-mum adjustment level is reached, a steady tone will sound.

To turn off the sound completely:• Keep pressing the volume control lever downwards

after the steady tone has sounded.

To turn the sound on again:• Press the lever upwards or• Change listening program or • Turn the hearing aid off, wait 3 seconds and turn it on

again.

Any adjustment of the volume setting will be cancelled when your hearing aid is turned off.

If you wish to have the volume control disabled, please consult your hearing care professional.

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General

Listening programsYour hearing aid may be provided with up to four lis-tening programs intended for specific listening situa-tions.

At the back of this booklet your hearing care profes-sional can list the listening programs that are available in your hearing aid. If your needs change over time, the combination of listening programs can be changed. You can choose from the following programs:

Master: Standard program

Acclimatisation: Has the same features as the Master program, but provides slightly less amplification.

Music: For listening to music.

TV: For listening to the TV.

Comfort: Attenuates background noise.

Audibility Extender: Makes high-frequency sounds audible.

T: In this program you listen via the telecoil (T) and not via the hearing aid microphone (M). The telecoil is used where a loop system is installed. If you activate the tel-ecoil program, you listen to a specific sound source and shut out surrounding sounds.

M + T: In this program you listen via the hearing aid mi-crophone (M) and the telecoil (T).

Zen: Makes fractal tones. The tones are adjusted ac-cording to your hearing loss.

The Zen program may be used with amplification so both the surrounding sounds and the fractal tones are heard together. Or, it may be used alone (without am-plification) in quiet when you are not required to hear surrounding sounds.

Up to two listening programs with one Zen style each can be programmed for Zen.

Important

Use of the different Zen programs may interfere with hearing surrounding sounds including speech. The pro-grams should not be used when hearing such sounds is important. Switch the hearing aid to a non-Zen pro-gram in those situations.

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General

Switching between the listening programsYou can switch between the pro-grams by using the program but-ton on the back of the hearing aid. Each time you use the program button, a click is produced unless this function has been disabled. A spoken message will indicate your choice of program.

If you have chosen the tone indication setting instead of a spoken message, beep-tones tell you which pro-gram you have chosen:

• Program 1: One brief beep• Program 2: Two brief beeps• Program 3: Three brief beeps• Program 4: One long and one brief beep

If you wish to have the program button disabled, please consult your hearing care professional.

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Hearing aid with an earmould

Remote control- an alternative way of operating the hearing aid

A remote control is an accessory for the hearing aid. You can easily operate your hearing aid without a remote control, but it gives you a number of additional options. For help to determine whether you could benefit from a remote con-trol, please consult your hearing care professional.

Using a telephoneWhen using a telephone, we rec-ommend that you hold the tele-phone against your head at an an-gle above your ear, and not directly against the ear. If the sound is not optimal, try to move the telephone loudspeaker to a slightly different

position. If the telephone is provided with a telecoil and you have the telecoil program in your hearing aid, you can choose this program to obtain the best possi-ble sound. You may also have to move the telephone a little upwards or downwards to find the best position.

Hearing aid with an earmould

The ear-set consists of the following parts:1 . Earhook2 . Tubing3 . Earmould 3a. Sound bore 3b. Vent

2

1

3

3a

3b

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Hearing aid with an earmould

Placing the hearing aid and earmould 1 . Insert the earmould in the ear canal while holding

the lower part of the tubing.2 . It may help to pull the outer ear backwards and up-

wards with the opposite hand.3 . Place the hearing aid behind the ear, so that the

earhook rests comfortably on the ear, close to your head.

1 2

3

Removing the hearing aid and earmould1 . Remove the hearing aid from its position behind

the ear. 2 . Carefully pull the earmould out of the ear canal,

while holding the lower part of the tubing.

If it is difficult, you can try to move the earmould care-fully from side to side while pulling it out. It may also help to pull the outer ear backwards and upwards with the opposite hand.

1 2

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Hearing aid with an earmould

CleaningThe following cleaning accessories are available for the hearing aid and ear-set.

1 . Soft cloth2 . Wax removing tool

Contact your hearing care professional if you need ad-ditional supplies of cleaning accessories.

1 2

The hearing aidClean the hearing aid with the soft cloth after use. Never use water or cleaning solutions to clean the hear-ing aid.

When the hearing aid is not in use, the battery drawer should be left open, so as to ventilate the hearing aid and allow it to dry.

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Hearing aid with an earmould

The earmouldMake sure that your earmould is clean and free of ear-wax and moisture. Never use alcohol or other cleaning solutions to clean the earmould.

Cleaning the earmould: 1. Disconnect the earmould from the tubing. 2 . Clean the vent with the wax removing tool.3 . Clean the sound bore with the wax removing tool.

1 2

3

4 . At least once a week disconnect the earmould from the tubing and rinse the earmould thoroughly in lukewarm water. Allow it to dry overnight.

5 . If there is still moisture in the earmould, use a blow-er or similar to blow it dry before attaching the ear-mould to the tubing.

Changing the tubingIf your ear-set tubing becomes slack, stiff, yellow or cracked, replace the tubing.

For further supplies of tubing or if the earmould no longer fits your ear, contact your hearing care profes-sional.

4 5

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Hearing aid with an earmould

In case of malfunction

If the hearing aid is dead, it could be because:

• The hearing aid is not turned on. Make sure the battery drawer is pushed all the way upwards and that the word “OFF” is not visible on the switch.

• The battery is dead or does not work. Insert a new bat-tery in the hearing aid.

• The sound bore of the earmould is blocked. Clean the blocked sound bore as described on page 27.

If the hearing aid volume is not powerful enough, it could be because:

• The battery is nearly exhausted. Insert a new battery in the hearing aid.

• The sound bore of the earmould is blocked. Clean the blocked sound bore as described on page 27.

• Your ear is blocked by earwax. Contact your physician/ENT doctor.

• Your hearing may have changed. Contact your hear-ing care professional.

If the hearing aid whistles continuously, it could be because:

• Your ear is blocked by earwax. Contact your physician/ENT doctor.

• The tubing is broken. Replace the tubing.• The tubing is yellow and stiff. Replace the tubing.• The tubing often comes off the earmould or hearing aid

hook. Replace the tubing.• The hook is cracked. Contact your hearing care profes-

sional.• The earmould is not correctly placed in your ear canal.

Take the earmould out and reinsert it. • The earmould fits loosely in your ear canal. Contact

your hearing care professional.

If the hearing aid functions intermittently, it could be because:

• The on/off switch is dirty. Push the switch back and forth a couple of times (also see page 13).

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Hearing aid with an instant ear-tip

Hearing aid with an instant ear-tip

The ear-set consists of the following parts:

1 . Tubing with 1a. hook 1b. trimmed anchor2 . Instant ear-tip

1a

1

1b2

Right/left identificationThe ear-set tubing is available in different lengths for the right and left ear, respectively. The individu-al size is printed on the tubing. Red print indicates that it is for the right ear and blue print that it is for the left ear.

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Hearing aid with an instant ear-tip

Placing the hearing aid and ear-tip1 . Place the hearing aid behind the ear, so that the

hook and tubing rest comfortably on the ear, close to your head.

2 . Insert the ear-tip in the ear canal while holding the lower part of the tubing.

Make sure that the anchor is positioned correctly, se-curing the position of the ear-set.

Check at regular intervals that the hearing aid and ear-set are positioned correctly.

1 2

Removing the hearing aid and ear-tip1 . Remove the hearing aid from its position behind

the ear. 2 . Carefully pull the ear-tip out of the ear canal, while

holding the lower part of the tubing.

1 2

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Hearing aid with an instant ear-tip

CleaningThe following cleaning accessories are available for the hearing aid and ear-set.

1 . Soft cloth2 . Cleaning thread

Contact your hearing care professional if you need ad-ditional supplies of cleaning accessories.

1

2

The hearing aidClean the hearing aid with the soft cloth after use. Never use water or cleaning solutions to clean the hear-ing aid.

When the hearing aid is not in use, the battery drawer should be left open, so as to ventilate the hearing aid and allow it to dry.

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Hearing aid with an instant ear-tip

The ear-setMake sure that the ear-set is clean and free of earwax, moisture or the like. Otherwise the ear-tip may come off.

Wipe the ear-set with the soft cloth at regular intervals. Never use alcohol or other cleaning solutions to clean the ear-set.

Cleaning a blocked tubing: 1 . Lift the ear-set off the hearing aid in a slanting,

backward movement, as shown.2 . Pull the ear-tip off the tubing.3 . Pass the cleaning thread through the tubing. Pull

the thread out at the other end.

2 3

1

If necessary, the ear-tip can be rinsed.

Pull the ear-tip off the tubing. Rinse the ear-tip thoroughly in lukewarm water. Allow it to dry overnight.

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Hearing aid with an instant ear-tip

Changing the ear-setThe ear-set should be changed on a regular basis. The life of the ear-set is individual and depends on a number of factors, such as how much the hearing aid is used and the type of earwax.

If one of the ear-set elements becomes slack, stiff, yel-low or cracked, replace the ear-set.

For further supplies of ear-sets or if the ear-tip size no longer fits your ear, contact your hearing care profes-sional.

Assembling a new ear-setPush the ear-tip onto the tubing. Make sure the ear-tip is firmly secured.

Click the ear-set onto the top of the hearing aid as il-lustrated.

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Hearing aid with an instant ear-tip

Tubing and ear-tip sizeThe ear-set must be adjusted to fit your ear exactly. It is important to choose the correct tubing length and ear-tip size in order to ensure a good and comfortable fit. Furthermore, the anchor must be trimmed to fit your ear canal. Your hearing care professional will choose the correct ear-set size and help you trim the anchor. Also see the instructions on how to trim the anchor.

At the back of this booklet your hearing care profes-sional can write down the sizes selected for you.

Trimming the anchorThe anchor should form an appropriately sized loop to ensure the comfortable retention of the ear-tip in the ear canal. There are several ways of doing this:

Example 11a . Pull the tip of the anchor through the small hole

on the side of the tubing. 1b . When the loop is the correct size, cut off any ex-

cess with scissors or similar.

Example 22a. Loop the anchor in the direction indicated by the

dotted line and arrows. 2b . Guide the tip of the anchor through the small hole

on the side of the tubing as illustrated to form a heart-shaped loop.

1a 1b

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Hearing aid with an instant ear-tip

2c . When the loop is the correct size, turn the ear-set around and cut off any excess with scissors or sim-ilar.

General information:3 . Make sure that the end of the anchor loop is flush

with the small hole and there are no sharp edges. Use the tip of your finger to check for sharp edges.

If part of the anchor sticks out through the hole, creat-ing an uneven surface, this may cause irritation of the ear.

2a 2b 2c

3

In case of malfunction

If the hearing aid is dead, it could be because:

• The hearing aid is not turned on. Make sure the battery drawer is pushed all the way upwards and that the word “OFF” is not visible on the switch.

• The battery is dead or does not work. Insert a new bat-tery in the hearing aid.

• The sound outlet of the ear-tip is blocked. Clean or re-place the ear-tip. If necessary, replace the entire ear-set.

If the hearing aid volume is not powerful enough, it could be because:

• The battery is nearly exhausted. Insert a new battery in the hearing aid.

• The sound outlet of the ear-tip is blocked. Clean or re-place the ear-tip. If necessary, replace the entire ear-set.

• Your ear is blocked by earwax. Contact your physician/ENT doctor.

• Your hearing may have changed. Contact your hearing care professional.

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Hearing aid with a custom ear-tip

If the hearing aid whistles continuously, it could be because:

• Your ear is blocked by earwax. Contact your physician/ENT doctor.

• The tubing is broken. Replace the ear-set.• The tubing is yellow and stiff. Replace the ear-set.• The hook is cracked. Replace the ear-set.• The ear-tip is not correctly placed in your ear canal. Take

the ear-tip out and reinsert it.

If the hearing aid functions intermittently, it could be because:

• The on/off switch is dirty. Push the switch back and forth a couple of times (also see page 13).

Hearing aid with a custom ear-tip

The ear-set consists of the following parts:

1 . Tubing with 1a. hook 1b. trimmed anchor2 . Custom ear-tip with 2a. extraction cord

1a

1b2a

12

2b

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Hearing aid with a custom ear-tip

Right/left identificationThe ear-set tubing is available in different lengths for the right and left ear, respectively. The individu-al size is printed on the tubing. Red print indicates that it is for the right ear and blue print that it is for the left ear.

The custom ear-tip has ”Widex” printed on it. Red print indicates that the ear-tip is for the right ear and blue print that it is for the left ear.

Placing the hearing aid and custom ear-tip1 . Insert the custom ear-tip in the ear canal while

holding the lower part of the tubing. 2. It may help to pull the outer ear backwards and up-

wards with the opposite hand. 3 . Place the hearing aid behind the ear, so that the

hook and tubing rest comfortably on the ear, close to your head.

1

3

2

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Hearing aid with a custom ear-tip

Removing the hearing aid and custom ear-tip1 . Remove the hearing aid from its position behind

the ear. 2 . Take hold of the extraction cord and carefully pull

the custom ear-tip out of the ear canal.

1 2

Important

Do not pull the tubing to remove your hearing aid. Use the extraction cord.

CleaningThe following cleaning accessories are available for the hearing aid and ear-set.

1 . Soft cloth2 . Cleaning thread

Contact your hearing care professional if you need ad-ditional supplies of cleaning accessories.

1

2

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52 53

Hearing aid with a custom ear-tip

The hearing aidClean the hearing aid with the soft cloth after use. Never clean the hearing aid with water or cleaning so-lutions.

When the hearing aid is not in use, the battery drawer should be left open, so as to ventilate the hearing aid and allow it to dry.

The ear-setMake sure that your ear-set is clean and free of earwax, moisture or the like.

Wipe the ear-set with the soft cloth at regular intervals. Never use alcohol or other cleaning solutions to clean the ear-set.

Cleaning a blocked tubing:1 . Lift the ear-set off the hearing aid in a slanting,

backward movement, as shown.2 . Carefully pull the custom ear-tip off the tubing,

wriggling the tip of the tubing gently.3 . Pass the cleaning thread through the tubing. Pull

the thread out at the other end.

If necessary, the custom ear-tip can be rinsed.

Pull the ear-tip off the tubing as described. Rinse the ear-tip thoroughly in lukewarm water. Allow it to dry overnight.

1 2

3

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Hearing aid with a custom ear-tip

Changing the tubingThe tubing should be changed on a regular basis. The life of the tubing is individual and depends on a number of factors, such as how much the hearing aid is used.

If your ear-set tubing becomes slack, stiff, yellow or cracked, replace the tubing.

For further supplies of tubing or if the custom ear-tip no longer fits your ear, contact your hearing care pro-fessional.

Assembling a new ear-set1 . Hold the custom ear-tip between two fingers, with

the extraction cord downwards. Hold the tubing with the other hand as illustrated. Gently press the tubing into place in the custom ear-tip.

2 . Use your fingernail to press the tubing in as far as it will go so that it is securely fastened.

3 . Click the ear-set onto the top of the hearing aid as illustrated.

1 2

3

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Hearing aid with a custom ear-tip

Tubing sizeThe ear-set must be adjusted to fit your ear exactly. It is important to choose the correct tubing length in order to ensure a good and comfortable fit. Your hearing care professional will choose the correct tubing length and help you trim the anchor. Also see the instructions on how to trim the anchor.

At the back of this booklet your hearing care profes-sional can write down the tubing size selected for you.

Trimming the anchorWith this ear-set solution only 2 mm of the anchor is used.

1 . Trim the anchor so there is approximately 2 mm left. It is important to leave the 2 mm intact as it helps keep the custom ear-tip correctly positioned.

2 . The tubing should look like this when you have trimmed the anchor.

1 2

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Hearing aid with a custom ear-tip

In case of malfunction

If the hearing aid is dead, it could be because:

• The hearing aid is not turned on. Make sure the battery drawer is pushed all the way upwards and that the word “OFF” is not visible on the switch.

• The battery is dead or does not work. Insert a new bat-tery in the hearing aid.

• The sound outlet of the custom ear-tip is blocked. Clean the ear-tip as described on page 53.

If the hearing aid volume is not powerful enough, it could be because:

• The battery is nearly exhausted. Insert a new battery in the hearing aid.

• The sound outlet of the custom ear-tip is blocked. Clean the ear-tip as described on page 53.

• Your ear is blocked by earwax. Contact your physician/ENT doctor.

• Your hearing may have changed. Contact your hear-ing care professional.

If the hearing aid whistles continuously, it could be because:

• Your ear is blocked by earwax. Contact your physician/ENT doctor.

• The tubing is broken. Replace the tubing.• The tubing is yellow and stiff. Replace the tubing.• The hook is cracked. Replace the tubing. • The custom ear-tip is not correctly placed in your ear ca-

nal. Take the ear-tip out and reinsert it. • The custom ear-tip fits loosely in your ear canal. Con-

tact your hearing care professional.

If the hearing aid functions intermittently, it could be because:

• The on/off switch is dirty. Push the switch back and forth a couple of times (also see page 13).

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General

Caring for your hearing aid

With proper care, your hearing aid will give you con- sistent reliable service. Here are some things you can do to prolong the life of your hearing aid:

• Switch your hearing aid off when it is not in use. Should you not use it for several days, take out the battery.

• Treat the hearing aid as the valuable object it is: with care. When the hearing aid is not in use, keep it in its case in a cool, dry location where it cannot be reached by children or pets.

• When not in use, do not expose the hearing aid to ex-treme heat or high humidity.

• In environments with high humidity, a Widex drying kit may be used daily to reduce the amount of mois-ture inside the hearing aid. See the instructions en-closed with the Widex drying kit.

• Do not wear your hearing aid in the shower or swim-ming or when using a hair dryer, perfume or other sprays.

• Never try to open or repair the hearing aid yourself. • Do not wear your hearing aid during x-ray, MR scans,

CT scans, short-wave diathermy, or similar radiation treatments and never place your hearing aid in a mi-crowave oven. These are some of the types of radia-tion that can damage your hearing aid. Radiation from, for example, room surveillance equipment, burglar alarms and cellular telephones is weaker and will not damage the hearing aid.

• Widex hearing aids are not certified for use in mines or other areas with explosive gases.

• To maintain the proper shape of the ear-set, be care-ful not to twist or squeeze it out of shape when your hearing aid is placed in the case.

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General

Good advice

• The use of hearing aids increases the risk of accumu-lation of earwax. Contact your physician/ENT doctor if you suspect that a plug of earwax has accumulated in your ear. Earwax may not only reduce your own hearing but also the effect of the hearing aid consid-erably. It is a good idea to ask your physician to clean your ears a couple of times a year.

• Please be sure to keep the hearing aid and its parts and accessories out of the reach of children, who might place them in their mouths. Also keep batter-ies out of children’s reach and discard used batteries carefully. Do not change batteries in front of children and do not let them see where you keep your sup-ply.

• Batteries are very small and can easily be mistaken for pills or the like. Never put a battery or hearing aid in your mouth for any reason as you may risk swal-lowing it. In case of ingestion, contact your physician immediately.

• The hearing aid will not restore normal hearing but can help you make best possible use of your remain-ing hearing ability. However, you should be aware that it takes time to get used to a new hearing aid and new sounds.

• The hearing aid is made of modern non-allergenic materials. Still, in rare cases skin irritation can occur. If you notice skin irritation in or around your ear or ear canal, contact your hearing care professional.

• Please be aware that the use of any type of hearing aid may involve a slightly increased risk of infection in the ear canal. An infection can arise as a result of inadequate ventilation of the ear. Therefore, we rec-ommend that you remove the hearing aid and ear-set from your ear at night to allow the ear canal to be ventilated. Make sure that you clean and inspect your hearing aid and ear-set as required. If an infection oc-curs, you should seek medical attention and contact your hearing care professional for advice on how to disinfect the various hearing aid parts. Do not under any circumstances use alcohol, chlorine or similar substances.

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General

Accessories

Audio inputThe hearing aid can be furnished with an audio shoe. This allows direct connection to different kinds of ac-cessories (FM and CROS/Bi-CROS systems), as well as external audio equipment (radio, TV, etc.). In this way the sound from, for example, a radio or someone pro-vided with an FM microphone can be sent directly into the hearing aid.

In the standard setting, the hearing aid automatically switches to an audio program when an audio shoe is attached. If you then wish to switch to one of the other programs, you must use the program button on the hearing aid. As soon as you remove the audio shoe, the usual program order is re-established.

On the form on the next page, your hearing care pro-fessional can make a note of the audio programs you have access to and where they are located.

For more information on the use of audio input consult your hearing care professional.

Program Program order with audio shoe

1

2

3

4

Important

If the hearing aid is connected to equipment which is connected to the electrical mains, this equipment must meet the safety requirements stated in the internation-al standard IEC 60065.

Do not connect the hearing aid to sockets that are la-belled with one or more of the following symbols:

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66 67

General

FM systemsAn FM system is an assistive listening device that can be used as an accessory for the hearing aid. The FM sys-tem makes it easier to understand speech in difficult listening situations.

The FM system from Widex is called SCOLA. The FM system consists of a wireless microphone and a receiver clicked onto the hearing aid via an FM shoe.

The SCOLA FM system can be set according to your needs. This may mean that the hearing aid program button will work differently than when using an audio shoe.

For help to determine whether you could benefit from an FM system, please consult your hearing care profes-sional.

Your hearing aid(To be filled out by the hearing care professional)

Date: _____________________________

Battery size: _______________________

Ear-set: Earmould Instant ear-tip Custom ear-tipEar-tip size: Left______ Right______Tubing size: Left______ Right______

Listening programs Chosen program position

Master

Acclimatisation

Music

TV

Comfort

Audibility Extender

T

M + T

Zen

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