user experience in innovative library services
TRANSCRIPT
Ed FayHead of Digital Scholarship and
Innovation
[email protected] | @digitalfay
User Experience inInnovative Library
Services
Build a strong digital presence so that the virtual Library is as resonant for people as its physical form.
Create a renewed sense of place within the Library as the campus develops and new approaches to scholarship evolve.
Ensure that people remain at the heart of the Library even as we focus on developing systems and buildings.LSE Library Strategy 2015-20
“
Build a strong digital presence so that the virtual Library is as resonant for people as its physical form.
Create a renewed sense of place within the Library as the campus develops and new approaches to scholarship evolve.
Ensure that people remain at the heart of the Library even as we focus on developing systems and buildings.LSE Library Strategy 2015-20
(UX) UserExperience
What is UX?
1960s
1960s
1980s
1980s
Usability“the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use”
1990s
2010s
Research
Plan
Design
Prototype
Evaluate
2010s
Research
Plan
Design
Prototype
Evaluate
2010s
Research
Plan
Design
Prototype
Evaluate
Launch
User ResearchEthnographyInterviewsDiary studyParticipant observationShadowing (user guided tours)Usability testingSurveys
Service DesignJourney mappingProcess reviews
Physical SpaceZoning and access restrictionsEquipment and furnitureWayfinding
Virtual SpaceInformation architectureInteraction designVisual designContent strategy
Case studies
Digital Physical
Local
• Archives• Theses• Grey literature
£££
• Journals• Monographs• Newspapers• Statistics• Pamphlets
Digital Physical
Local
• Archives• Theses• Grey literature
• Archives• Theses• Grey literature
£££
• Journals• Monographs• Newspapers• Databases
• Journals• Monographs• Newspapers• Statistics• Pamphlets
Digital Physical
Local
• Archives• Theses• Grey literature• Research outputs• Learning objects• Institutional assets• Collection
digitisation
• Archives• Theses• Grey literature
£££
• Journals• Monographs• Newspapers• Databases
• Journals• Monographs• Newspapers• Statistics• Pamphlets
Digital Physical
Local
• LSE LibraryInstitutional RepositoryLSE Digital Library
• LSE LibraryArchives and Special Collections
£££
• Publishers• Consortia
HathiTrustLOCKSSPortico
• LSE LibraryPrint Collections
• ConsortiaOCLCUK Research Reserve
Digital Physical
Local
• LSE LibraryInstitutional RepositoryLSE Digital Library
• LSE LibraryArchives and Special Collections
£££
• Publishers• Consortia
HathiTrustLOCKSSPortico
• LSE LibraryPrint Collections
• ConsortiaOCLCUK Research Reserve
Digital Physical
Local
• LSE LibraryInstitutional RepositoryLSE Digital Library
• LSE LibraryArchives and Special Collections
£££
• Publishers• Consortia
HathiTrustLOCKSSPortico
• LSE LibraryPrint Collections
Institutional repository: additions per month
Archives: new hybrid or digital additions per year
Physical collections: metres added per year
The Iceberg Model of Digital Libraries
interfaces
collections/objects
workflows
systems
storage
digital preservation
BenefitsUsersCollectionsFunctionalTechnicalOperationalCreative
Strong branding
Brief welcome
Routes in for different users
Subtle colour coding
Always-there quick search
Collections showcase
Promotional features and content
Latest news
Filter and drill down on the left
Central interface to the library
Ability to see different views
Space for further visualisations in the future
Focuses the mind on the collections
Research
Plan
Design
Prototype
Evaluate
Research
Plan
Design
Prototype
Evaluate
Research
Plan
Design
Prototype
Evaluate
Research
Plan
Design
Prototype
Evaluate
Walks built into app, with podcasts What about streets that no longer exist? Need an overlayLink to census data (ie animated graphs from the economist)Link to crime maps (uk police data)Photos/ sketches available, combine with other resourcesLink to MayhewAccess handwritten/ transcribed records – issue with legibility, should be able to access both Be able to access data in different ways / categorise the contents Stations and transport
Audio quotes of choice passages, to switch to audio as you walkMake maps also available on line for those without phone, able to print out etc‘on this day’ quotesStreet view (where you can hold your phone up and overlay a picture with what is currently there…)Alternative to street view, be able to toggle back and forth with google earth – you can easily see what is there nowThings that still exist as they were in that time – ie pubs –Booth pub crawlAlert system that sends you a message when you pass something of interest – tag alertsCreate your own map and save it, publish it not only to homepage but also facebook, other social mediaUsers can interact with each other – can see popularity of certain places or entries, other users comments and the ability to add links and etc augmenting the info with additional sourcesSecond class used the example of YELP, user comments can be pasted, could see level of interest of that particular entry or locationFor comments, should be able to make public or keep private and save themAbility to save your maps, journal entries, notes – email to self Alternative is to be able to bookmark things via a login process, 2nd class didn’t see either as preferable
Research
Plan
Design
Prototype
Evaluate
Walks built into app, with podcasts What about streets that no longer exist? Need an overlayLink to census data (ie animated graphs from the economist)Link to crime maps (uk police data)Photos/ sketches available, combine with other resourcesLink to MayhewAccess handwritten/ transcribed records – issue with legibility, should be able to access both Be able to access data in different ways / categorise the contents Stations and transport
Audio quotes of choice passages, to switch to audio as you walkMake maps also available on line for those without phone, able to print out etc‘on this day’ quotesStreet view (where you can hold your phone up and overlay a picture with what is currently there…)Alternative to street view, be able to toggle back and forth with google earth – you can easily see what is there nowThings that still exist as they were in that time – ie pubs –Booth pub crawlAlert system that sends you a message when you pass something of interest – tag alertsCreate your own map and save it, publish it not only to homepage but also facebook, other social mediaUsers can interact with each other – can see popularity of certain places or entries, other users comments and the ability to add links and etc augmenting the info with additional sourcesSecond class used the example of YELP, user comments can be pasted, could see level of interest of that particular entry or locationFor comments, should be able to make public or keep private and save themAbility to save your maps, journal entries, notes – email to self Alternative is to be able to bookmark things via a login process, 2nd class didn’t see either as preferable
Research
Plan
Design
Prototype
Evaluate
Walks built into app, with podcasts What about streets that no longer exist? Need an overlayLink to census data (ie animated graphs from the economist)Link to crime maps (uk police data)Photos/ sketches available, combine with other resourcesLink to MayhewAccess handwritten/ transcribed records – issue with legibility, should be able to access both Be able to access data in different ways / categorise the contents Stations and transport
Audio quotes of choice passages, to switch to audio as you walkMake maps also available on line for those without phone, able to print out etc‘on this day’ quotesStreet view (where you can hold your phone up and overlay a picture with what is currently there…)Alternative to street view, be able to toggle back and forth with google earth – you can easily see what is there nowThings that still exist as they were in that time – ie pubs –Booth pub crawlAlert system that sends you a message when you pass something of interest – tag alertsCreate your own map and save it, publish it not only to homepage but also facebook, other social mediaUsers can interact with each other – can see popularity of certain places or entries, other users comments and the ability to add links and etc augmenting the info with additional sourcesSecond class used the example of YELP, user comments can be pasted, could see level of interest of that particular entry or locationFor comments, should be able to make public or keep private and save themAbility to save your maps, journal entries, notes – email to self Alternative is to be able to bookmark things via a login process, 2nd class didn’t see either as preferable
Key research findingsHeavy reliance on catalogues/searchPerception that a large amount of the information provided is irrelevantGuides (subject/topic) need to be integrated, not seen as a starting pointService availability needs to pushedNo understanding of internal structures (archives vs closed access vs Women’s Library…etc.)Academic Support Lib’s heavily usedNaming conventions are confusingMany journeys originate from other institutional systems (VLE, portals)Users develop workarounds for site idiosyncrasies (e.g. find account login)
Our responseSearch: all options available in one place, with clear descriptions + further research into discovery behavioursContent pruning: led by need not contingency (1,200 pages to c. 250)Guides: revised structure for topic, introduced user guides for self-idService info: first screen on homepage, plus hero for time-limited promotionsNew structure not based on internal departments but on library services, revised terminology for all servicesMultiple entry points and designed consistent horizontal cross-linkingProvided always-there MyAccount login
Research
Plan
Design
Prototype
Evaluate
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Integrated Discovery
Library Website
Physical Virtual
User Experience
