U.S. Department of Defense (DoD)

Defense Personal Property Program (DP3)

Counseling Requirements

Prepared by U.S. Transportation Command

Defense Personal Property Management Office

Scott Air Force Base, Illinois

Version 1.0

11 JUN 2021

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Version History Version Number

Implemented By

Revision Date

Approved By

Approval Date

Description of Change

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Table of Contents

Table of Contents 2

Background 4

Implementing the DP3 Counseling Requirements 5

1. Household Goods (HHG) Counseling Requirements. 5

1.1. Determine customer’s type of orders. 5

1.2. Advise the customer on method(s) for moving HHG. 7 1.3. Government Moves. 8

1.4. Civilian Moves. 10

1.5. Storage in Transit. 10

1.6. Motorcycles. 11

1.7. Boats. 11

1.8. Mobile Homes. 12 1.9. Firearms. 12

1.10. Claims. 13

1.11. Inconvenience Claims. 14

1.12. Real Property Damage Claim. 14

1.13. BLUEBARK. 14

1.14. Safety Moves. 15 1.15. Wounded Warriors. 16

1.16. Special Advisories. 17

1.17. Experienced Mover Pro-Tips. 17

2. Non-Temporary Storage Counseling Requirements. 19

2.1. Scheduling Items into Non-Temporary Storage (NTS). 19

2.2. Servicing & De-Servicing of Equipment. 20 2.3. Firearms in Storage. 20

2.4. Scheduling Delivery out of NTS. 20

2.5. Annotating Damage & Filing a Claim. 21

2.6. Conversion of NTS shipment to Customer’s Expense. 21

3. Privately Owned Vehicle Counseling Requirements. 22

3.1. Introduction. 22

3.2. Determine Shipping or Storage Authorizations. 22 3.3. Vehicle Turn-In. 22

3.4. Documentation. 23

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3.5. Counseling Packet. 24

3.6. Destination Pickup. 24 3.7. Filing a POV Claim. 24

3.8. Experienced Mover Pro-Tips. 24

Appendix A: Glossary A-1

Definitions A-1

Abbreviations A-5

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Background

As part of the ongoing Defense Personal Property Program (DP3) reform initiatives, the Department of Defense (DoD) is leading an effort to standardize the DP3 Counseling experience across the Joint Force.

The DP3 Counseling Program has come under high scrutiny in the past few years, including Congressional interest, analysis by the Government Accountability Office (GAO) during their 2019/2020 Audit, and it supports various action items within the Office of the Secretary of Defense (OSD)’s Personal Property Relocation Improvement Strategy, 2020-2024. Additionally, the Counseling Program continues to receive numerous complaints from DP3 customers, including from members of the Personal Property Relocation Advisory Panel (PPRAP), via Inspector general (IG) complaints, from Customer Satisfaction Survey (CSS) comments, and within social media.

In October 2020, on behalf of DoD, the Defense Personal Property Management Office (DPMO) hosted DP3 Reform Workshop 15, which sought Service inputs into improving the DP3 Counseling Program. In following the Joint Planning Process, the DP3 Counseling Reform Initiative began, as follows:

Problem Statement: DP3 customers receive non-standardized counseling support from across the Joint Force, leading to inconsistencies in information provided and decreased customer satisfaction.

Director’s Intent: Develop a Standardized Counseling Program for the Joint Force.

End State: DP3 Customers receive a standardized and quality counseling experience.

The DP3 Counseling Requirements support this reform initiative, and is the first step in developing a standardized DP3 Counseling Program for the Joint Force.

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Implementing the DP3 Counseling Requirements

This document is a guideline to standardize counsel requirements between all counseling offices and shall be followed. Each counselor shall tailor their counseling season to the individual customer’s entitlement and request.

This document is arranged into three sections: Household Goods, Non-Temporary Storage, and Privately-Owned Vehicles. Each section will provide a guideline and references of what shall be briefed during each initial counseling season.

1. Household Goods (HHG) Counseling.

1.1. Determine customer’s type of orders.

1.1.1. Permanent Change of Station (PCS) authorized to move from the current duty location to a new duty location: Brief weight entitlements (for uniformed service member see Joint Travel Regulation (JTR) para 0514 Table 5-37; for civilians see JTR para 054304 Table 5-78).

• Identify the type of orders (CONUS to CONUS, OCONUS to CONUS, CONUS to OCONUS, or OCONUS to OCONUS).

• Determine duration of tour for ‘Called/Ordered to AD for Training’ to determine entitlement/funding.

• Verify whether the orders are accompanied or unaccompanied, with command-sponsored dependents. This will determine the amount of the unaccompanied baggage. Refer to JTR para 051403 for a uniformed service member, or the JTR para 054304 and 054305 for a civilian.

• OCONUS orders: determine if the origin or destination is an administrative-weight-limited location (JTR para 051402-A).

• OCONUS orders: determine situation that may impact HHG transportation (JTR para 052002/052003).

• OCONUS orders: determine if there is a consumable allowance (for uniformed service members JTR para 052002-F; for civilians JTR para 054310)

• CONUS orders: determine if attending a Course of Instruction for 20 weeks or more in one location (JTR para 052008).

• Review orders for short distance (proximity) move for Reassignment or PCS (JTR para 051901).

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1.1.2. Temporary Duty (TDY) en-route to PCS or for TDY. If a weight allowance was authorized by the Approving Official to move from the current duty location to a new TDY location: Explain weight entitlements (for uniformed service members JTR para 052007-A2a for PCS with TDY en-route and JTR para 020501 A/B Table 2-25; for civilians JTR para 020505 A/B).

1.1.3. Separation authorized from current duty location to Home of Record (HOR) or Place from which Entered (or called) to Active Duty (PLEAD) (JTR para 051002), brief customers on:

• Weight entitlements (JTR para 0514 Table 5-37).

• Non-Temporary Storage (NTS) is authorized for 180 days from the separation date (JTR para 0518-B13). NTS is recommended when there is not an established address at destination.

• NTS is only authorized at origin (not OCONUS) (JTR para 0518-B2).

• Once NTS is ready to be released the customer should have an address, as direct delivery is required.

• Entitlement will terminate on the 181st day following separation from service date (JTR para 051002 K).

• Extension of the 180-day Storage-in-Transit (SIT) entitlement (does not apply to NTS) may be granted by the Secretarial Process, see Service Regulations for specific guidance. (JTR para 051002-K).

• Separation to an OCONUS location, they are responsible for payment of host government custom, duties, and taxes (refer to PPCIG Country Instructions).

• Maximum Government Obligation (MGO); possible excess costs based upon shipping customer’s maximum weight allowance to HOR or PLEAD.

• Local Move if terminating Government quarters, privatized housing or Government-controlled quarters (JTR para 051903).

1.1.4. Retirement, Temporary Disability Retired List (TDRL), Permanent Disability Retired List (PDRL), Discharged with Severance/Retirement Pay with 8 year or more of continuous active duty with no break of more than 90 days are authorized from current duty location to Home of Selection (HOS) (JTR para 051003), brief customers on:

• Weight entitlements (JTR para 0514 Table 5-37).

• NTS is authorized for 1 year from the retirement date (JTR para 0518-B14). NTS is recommended when there is not an address at destination.

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• Brief NTS must be in a storage facility near the location of the HHG on the date the Customer’s PCS order is issued. However, the official designated by the Service concerned may select a different storage facility based on the best value to the Government (JTR para 0518.B.2).

• Once NTS is ready to be released, the customer should have a delivery address.

• Entitlement will terminate 1 year from effective date of retirement.

• Extension of 1-year time limit for SIT (does not apply to NTS) may be granted by Secretarial Process (JTR para 0518-B14). See Service Regulation for specific shipping guidance.

• In separating to an OCONUS area, the customer is responsible for payment of host government custom, duties, and taxes (refer to the PPCIG Country Instructions).

• Local Move if terminating Government quarters, privatized housing or Government-controlled quarters (JTR para 051903).

1.2. Method(s) for moving HHG.

1.2.1. Advise customer on the following:

1.2.1.1. Government arranges all HHG & Unaccompanied Baggage (UB) to be shipped by a contracted company.

1.2.1.2. To initiate, customer (or counselor) must submit an application with the Defense Personal Property System (DPS), with all required supporting documentation

1.2.1.3. Inform the customer, the required delivery date (RDD) on their DD Form 1299/1797 is only an estimated date and the actual RDD will be on the printed Bill of Lading (BL) provided by the TSP.

1.2.2. Personally-Procured Move (PPM). Customer moves HHG or places HHG in storage themselves without the Government procuring transportation for them. Customer must get weight tickets and will submit for compensation based on Service regulations. Customers should keep a copy of all receipts and contracts

1.2.2.1. PPM when government transportation is not available. Uniformed service member is paid 100% of the actual cost incurred for the shipment up to maximum allowable weight for their grade (JTR para 051502-B).

1.2.2.2. PPM when government transportation is available, but not used. Uniformed service member is paid a monetary allowance equal to 100% of the Government’s Constructed Cost (JTR para 051502-C and DTR, Part IV, Chapter 411).

1.2.2.3. Civilian PPM is paid as a reimbursement and is limited to actual expenses incurred by the civilian employee, limited to the “Best Value” cost of a Government-arranged move

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for the same HHG weight or if authorized on the order. Commuted Rate (Government Services Administration Rate Table) can be utilized if authorized on travel authorization. Weight tickets are required (JTR para 054305-E (4)).

1.2.2.4. Accessorial Costs: The following accessorial costs may be included in the PPM calculation, if applicable. These accessorial should be captured at Self-Counseling/ Counseling and included in PPMs. Counselors will approve/deny members request before processing. Reference the 400NG and International Tender for rates. (DTR, Part IV, Chapter 411)

• Florida Keys Surcharge

• Extra Pickup &/or Extra Delivery

• Bulky Articles

1.2.3. NTS shipments may be authorized based on the PCS assignment or as an alternative to HHG transportation when more cost advantageous to the government (approved through the Secretarial Process) (see JTR para 0518-B). Reference Section 2 of this document for additional counseling requirements for NTS shipments.

1.2.4. Customers may be able to do a combination of all the above if they qualify based on the PCS orders.

1.3. Government Moves.

1.3.1. Advise the customer they must provide a pickup spread date window.

1.3.1.1. The customer will provide the requested pickup date, which will be the first day of the spread and will not exceed 7 days.

1.3.1.2. Advise the customer it is their responsibility to be available during the 7-day spread window, except for weekends or holidays.

1.3.1.3. The customer and TSP may negotiate the pickup date; however, the pickup date must be within the spread date window.

1.3.2. The counselor shall verbally verify with the customer the pickup address, delivery address, and any additional pickup and delivery addresses are correct in the DPS.

1.3.3. Verify releasing/receiving agent information is correct, if applicable, and explain the procedures on designating an agent to release property or accept property in the customer’s absence and use of the Power of Attorney or informal letter of authority (for uniformed service member customers see Defense Transportation Regulation (DTR), Part IV, Appendix K1, para U.7; for civilians DTR, Part IV, Appendix K2, para T.8).

1.3.4. Strongly encourage the customer to use a personal means of communication since they may not have access to military networks. For international shipments, if the customer

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does not have a cell phone, request the customer provide an additional contact number so they can be reached about their shipment.

1.3.5. Advise the customer on Professional Books, Papers, and Equipment, (PBP&E, also known as “Pro-Gear”), to include Spouse Pro-Gear. Provide them the JTR reference on what is and is not considered PBP&E (JTR para 051304 for uniformed service member and JTR para 054309 for civilians; for uniformed service members DTR, Part IV, Appendix K1, para J; for civilians DTR, Part IV, Appendix K2, para M). Brief the customer on the importance of PBP&E being annotated on inventory prior to signing.

1.3.6. Explain the customer’s responsibility on servicing/de-servicing appliances. For uniformed service members see DTR, Part IV, Appendix K1, para W.1.n. For civilians see DTR, Part IV, Appendix K2, para V.1.m.

1.3.7. Advise customer to document loss and/or damage (written and/or electronic) at origin and destination with the Transportation Service Provider (TSP)/contractor.

1.3.8. Explain customer’s responsibility to sign delivery documents and to release the documents to the carrier immediately upon delivery of property, which includes completion of delivery services and annotation of discrepancies.

1.3.9. Explain customer’s responsibility to contact the TSP and the Personal Property Shipping Office (PPSO), once assigned, to provide updates and changes throughout the move with any factors that could affect the pickup or delivery of the move, i.e., amendments to orders, change of address, availability, etc.

1.3.10. Advise customer about unauthorized items (see DTR, Part IV, Appendix I for hazardous item list, JTR Appendix A for definition of unauthorized items).

1.3.11. Advise customer about the PPCIG General OCONUS Shipment Instructions, Weight Restrictions, Customs Clearance Procedures, Requirements and Restrictions (i.e. Consumables, Unaccompanied Baggage, Alcoholic Beverages, Oversized Furniture, Privately Owned Firearms (POF), Pets/Quarantine; review for additional restrictions, etc. In addition, Separatees, Retirees entitlements and limitations.

1.3.12. Brief the customer on the importance of the Customer Satisfaction Survey (CSS), provide them with the CSS Handout (available on www.move.mil) and advise on how to complete the survey online or via phone.

• The CSS is a short, 8-question web-based evaluation that is accessible within DPS or via phone at (800) 462-2176.

• The CSS allows customers to score their move and the mover, which directly impacts that mover’s ability to do future business with the DoD (comprises 70% of the mover’s Best Value Score).

• The CSS will be completed when the customer’s shipment is in “Delivered Complete” status. A reminder email will be sent to the customer 7, 14, and 21 days

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after the shipment is marked as “Delivered Complete.” Note: Customers can choose to complete their loss and damage claim first, prior to completing CSS.

• Customers have one year from the day the shipment was placed in “Delivered Complete” status to finalize the CSS.

1.4. Civilian Moves.

1.4.1. Advise customer about getting information on Relocation Income Tax (RIT) allowance (JTR para 053611). For further assistance with RIT allowances, inform customer to contact HR for guidance.

1.4.2. All authorized PCS allowances must be used and completed within one year from the effective transfer or appointment date. Civilians are financially responsible for PCS travel and transportation allowances beyond the initial one year, unless an extension is authorized or approved by the DoD Component as being in the Government’s interest (JTR para 053712 and para G; para 054305 D).

1.4.3. Due to limited SIT allowance, recommend CONUS moves not to start prior to 60 days from report date and OCONUS moves 90 days from report date. When counseling a civilian employee, verify arrival date to new duty location to assist them in planning the pickup and RDD dates for their shipments.

1.5. Storage in Transit.

1.5.1. Advise uniformed service members on Storage-in-Transit (SIT) entitlement of 90 days, & up to 180 days with an approved extension (DTR, Chapter 406 Storage, para 3.b; for uniformed service members DTR, Part IV, Appendix K1, para BB.1; for civilian customers see DTR, Part IV, Appendix K2, para S.1).

1.5.2. Civilian domestic moves need to review orders and confirm. Authorization for SIT should be stated on the order they are only authorized 60 days; approval through HR is required for additional storage up to 150 days.

1.5.3. SIT normally is used at the destination when a shipment arrives before the customer has established a delivery address, it also may be used at the origin or at an intermediate point.

1.5.4. Customer needs to provide no less than 7-day non-peak season & 21-day peak season advance notice when requesting a delivery of SIT.

1.5.5. If SIT entitlement expires and an extension was not approved SIT charges will convert to customer expense. Government will pay for delivery out of SIT (DTR Chapter 406).

1.5.6. How to avoid SIT:

• Keep in contact with your TSP.

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• Keep all lines of communication updated and respond when contacted (phone numbers and email addresses).

• Have a releasing agent available to receive your shipment.

• Confirm a delivery address prior to pickup date.

1.5.7. Direct deliveries, which do not go into SIT, have a reduced rate of loss or damage.

1.6. Motorcycles.

1.6.1. Advise customers shipping a motorcycle of their responsibilities (for uniformed service members see DTR, Part IV, Appendix K1, para H; for civilian customers see DTR, Part IV, Appendix K2, para H) to include:

• Motorcycle will be drained of fuel and then operated until all fuel is exhausted. Fuel injected models must be drained of fuel. Carbureted models must be drained down to reserve, or as low as possible. This can be done by running the engine until empty and/or using a siphoning device.

• Battery must be disconnected prior to pickup of shipment, tape ends with electrical tape to prevent sparking.

• Motorcycle will be clean and free of dirt and mud.

1.6.2. Customer must ensure motorcycle is annotated on inventory, including: vehicle identification number (VIN) or serial number (SN), year, make, model, cubic centimeters (CCs), and odometer reading. Customer must provide key for fork lock, if applicable, so the TSP can move the motorcycle freely.

1.6.3. Check OCONUS Consignment Guide to determine if motorcycle can be shipped as HHG or is considered a POV by host country.

1.6.4. Brief on Electronic Bikes (E-Bikes) and removal of lithium batteries.

1.7. Boats.

1.7.1. Advise customers shipping a boat of their responsibilities (for uniformed service members see DTR, Part IV, Appendix K1, para S; for civilians see DTR, Part IV, Appendix K2, para K.) to include:

• Ensure trailer has a valid license or a transit permit of the origin state (does not require a license).

• Proof of ownership (e.g., bill of sale, registration, etc.).

• Ensure boat is securely fastened/strapped to trailer.

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• Boat size (over 14 feet) with or without a trailer are moved as Boat One Time Only (BOTO), unless moving via PPM method.

• Trailer has working lights.

• Trailer has good tires and hubs.

• Trailer frame cannot be bent, twisted, or broken.

1.7.2. Civilians are not authorized to store boats that exceed 14 feet unless approved by PPSO and weight additive is agreed upon.

1.8. Mobile Homes.

1.8.1. Advise customer they are entitled to ship a mobile home between CONUS permanent duty stations and to/from/between CONUS and Alaska and between Alaska duty station.

1.8.2. Subject to excess cost, they may ship to a designated CONUS location if home will be used as a residence by dependents (DTR, Part IV, Appendix K5). Tiny houses are inclusive.

1.8.3. Mobile home transportation may be chosen instead of HHG transportation. Selection of mobile home transportation does not allow UB or HHG transportation unless the HHG was removed from the mobile home for safe transportation. The customer may not request or accept payment for PCS HHG weight allowance transportation at Government expense when a mobile home has been moved in connection with the same PCS order (JTR para 052301 F).

1.9. Firearms.

1.9.1. Always check the PPCIG for Country specific restrictions and prohibitions. Advise customers shipping firearms (for uniformed service members see DTR, Part IV, Appendix K1, para T; for civilians see DTR, Part IV, Appendix K2, para O) to include the following:

1.9.2. Make the firearm inoperable by removing the bolt, firing pin, trigger assembly, and other arming parts. Customer must provide keys to any firearm safes.

1.9.3. Remove all ammunition from the firearm.

1.9.4. Ensure the firearm information is written on the inventory: make, model, serial number, unique characteristics, and caliber or gauge.

1.9.5. Firearms shipped in containerized shipments must be placed in the number one container to ensure easy access by customs officials.

1.9.6. Live ammunition may not be shipped as HHG. See DTR, Part IV, Appendix I.

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1.9.7. Firearms must be removed from safe (if applicable) and packaged separately and inventoried in accordance with the Tender of Service paragraph C5.

1.10. Claims.

1.10.1. Provide the customer with the Personal Property Claims Fact Sheet (available on www.move.mil).

1.10.2. Claims are a two-part process: notification of loss/damage and submission of a claim.

1.10.3. Give notice of loss/damage within 180 days from delivery date.

1.10.3.1. For loss/damage discovered AT delivery, complete the Notification of Loss or Damage Form, provided by the TSP at delivery.

1.10.3.2. For loss/damage discovered AFTER delivery, complete the DP3 Notification of Loss or Damage AFTER Delivery Form via DPS.

1.10.3.3. Filing their loss or damage report Does Not Constitute filing a claim.

1.10.4. File an itemized claim in DPS within 9 months from delivery date.

1.10.4.1. The TSP must confirm receipt of your claim within 15 days.

1.10.4.2. The TSP may send someone to inspect your items to determine payment or repair amount. For lost items, an official tracer will be initiated.

1.10.4.3. The TSP has 30 days to make an offer or deny liability for claims under $1,000 and 60 days on claims over $1,000.

1.10.4.4. You can make counter-offers and the TSP must respond to each reply within 7 days.

1.10.4.5. If repairing an item, the TSP must hire a repair company in 20 days and have that company inspect the item within 45 days.

1.10.4.6. If the TSP has stopped communication, do not dispose of, obtain an estimate, or repair any items without first contacting the MCO for approval.

1.10.4.7. Upon accepting settlement from the TSP, the customer must finalize the claim by accepting the claim offer in DPS. Do not feel pressured! Only accept the offer if you are completely satisfied

• TSP must make payments with 30 days of the claim acceptance.

• The TSP must pickup salvage items within 30 days of being deemed beyond repair.

1.10.4.8. Transfer your claim to the MCO if you are not fully satisfied with the final offer amounts.

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1.10.4.9. If claim is not filed in DPS within nine months, the customer will no longer be eligible for FRV and the claim must be filed with MCO.

NOTE: Alternate Filing Option – Quick Claim Settlement: If offered on delivery day, you may file paperwork in-person with the TSP to promptly resolve minor loss or damage (not to exceed $1,000). Payment is made within 5 days of claim submission. You may still file other claims for loss or damage discovered after delivery, excluding the items filed under a “quick claim.”

1.11. Inconvenience Claims.

1.11.1. Provide the customer with the Inconvenience Claims Fact Sheet (available on www.move.mil).

1.11.2. The customer is authorized either the per diem amount or actual out of pocket expenses, whichever is greater. Advise the customer that if their TSP experiences a delay in delivering their HHG by the required delivery date or the agreed upon pick up date, they may be entitled to reimbursement for actual expenses including but not limited to:

• Laundry service.

• Furniture and/or appliance rental.

• Air mattresses.

• Towels, linens, and pillows.

• Lodging may be approved by TSP on case-by-case basis.

1.12. Real Property Damage Claim.

1.12.1. Document any damage on the day it occurs. TSP is required to provide the customer with Real Property Damage Form at time of pickup or delivery.

1.12.2. Conduct a pre and post walk-around with the TSP noting any damages (interior and exterior) in writing. Take pictures for your records and note any issues on the Real Property Damage Form.

1.12.3. Contact the TSP directly within 7 days from the last date they were at your residence. The TSP may require you to submit a real property damage claim form.

1.12.4. The TSP will schedule an inspection within 15 days of notification. The repair estimate will be shared with you to determine payment.

1.13. BLUEBARK.

1.13.1. The Services will assign the primary point of contact for matters involving the death of a customer. This person will coordinate the movement and storage of the deceased customer’s HHG, to include obtaining the necessary appropriation data if not provided

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on the authorized documentation. (This person is frequently known as the ‘Mortuary Affairs Officer (MAO)’ and will be referred to that throughout the rest of this document.)

1.13.2. BLUEBARK shipments should be briefed by a Personal Property Supervisor or assigned counselor.

1.13.3. Confirm with the MAO who the POC will be per for all communications regarding their PCS entitlements and scheduling of shipment. Make contact with the POC to schedule an appointment to provide a full counseling briefing.

1.13.4. Review all applicable entitlements per POC shipment request and authorization.

1.13.5. Confirm NOK wishes for QA representation during pack, pickup, and delivery.

1.13.6. Provide direct contact information to POC for Origin and Destination representatives.

1.13.7. Provide guidance on who to contact and how to file an extension.

1.13.8. Review claims processes and timelines.

1.13.9. BLUEBARK is an authorized exception for debris removal services.

1.13.10. Brief on time limitation for shipment of BLUEBARK personal property (JTR para 052010 (3), Table 5-49).

1.14. Safe Moves.

1.14.1. If a personal property shipment requires a “Safe Move,” as defined in the JTR (including Sensitive Shipments and Witness Protection Shipments), the counseling office shall follow Service-specific regulations if applicable. The counselors shall ensure the protected individual's shipment record is masked for protection and the protected individual is the only one who can access or be provided shipment details.

1.14.2. Travel and Transportation for a Dependent Relocating for Personal Safety. The Customer’s spouse or a dependent child’s parent or court-appointed guardian may request relocation for personal safety and may be authorized travel and transportation allowances.

1.14.3. Dependent Abuse Offense (10 U.S.C. §1059(c)). A “dependent abuse offense” is criminal conduct by a Service customer on active duty for 31 or more days that involves abuse of the spouse or dependent child. This criminal offense is specified in regulation prescribed by the Secretary of Defense under 10 U.S.C. §1059(k).

1.14.4. Relocation may be authorized if the Service-designated official determines that:

• The Customer has committed a dependent abuse offense against a Customer’s dependent.

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• A safety plan and counseling have been provided to the dependent.

• The dependent’s safety is at risk.

• Dependent relocation is advisable.

• Dependent relocation is in the Government’s best interest and that of the Service customer or dependent.

1.14.5. Allowances:

1.14.5.1. Once authorized, transportation for the Service customer’s dependent, baggage, and HHG may be authorized from the Permanent Duty Station (PDS) to the designated relocation site in the United States, or its possessions, or if the dependent is a foreign national to the dependent’s native country when a PCS order has not been issued, or when it has been issued, but cannot be used for this transportation.

1.14.5.2. If questions arise about authorizations for dependents for Transportation in-kind, transportation reimbursement, or Monetary Allowance in Lieu of Transportation (MALT) Plus, the customer should be referred to the proper finance office to discuss travel entitlement.

1.14.6. Transportation of HHG in NTS to the designated relocation site may be authorized.

1.14.7. If the Service customers PDS is OCONUS, transportation may be authorized for one POV that is owned or leased by the Service customer or dependent and is for the Service customer dependent’s personal use.

1.14.8. HHG or POV transportation may be authorized only if the Service customer’s written agreement, or an order of a court of competent jurisdiction, grants HHG or POV possession to the Service customer’s spouse or dependent.

1.14.9. Reimbursement. All monetary payments, except dislocation allowance (DLA, which is not authorized for dependents moving for personal safety) are paid directly to the dependent instead of to the Service customer (37 U.S.C. §476(h)(4)(A)). Advise the individual concerned to contact finance for information about DLA.

1.15. Wounded Warriors.

1.15.1. A wounded warrior is defined as someone who is very serious or seriously wounded, ill or injured. They have complex medical issues that keep them from performing one or more tasks in the military. Depending on their medical condition, they may be authorized by their branch of service odd or unusual entitlements.

1.15.2. Confirm who, when, and where the Wounded Warrior (WW) or their appointed representative will be counseled.

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1.15.3. Confirm all approved exceptions and entitlements and the special needs requested from the counseling office; and brief accordingly.

1.15.4. A few common exceptions for WW shipments:

• Debris removal.

• Pickup and delivery at self or mini storage. Normally the customer has to be present for this service, however PPSO has the authority to approve this additional service.

1.16. Special Advisories. Review any specific rules in place via DP3 Advisory (available on www.move.mil). Examples include:

• Health Protection Protocols

• Code 2 Shipments

• Changes to Transit Times

1.17. Experienced Mover Pro-Tips.

1.17.1. Provide the customer with the Personal Property Quick Reference Guide (available on www.move.mil).

1.17.2. Advise customers of the challenges with moving during the summer season. Encourage customers to schedule their move before or after the peak, whenever possible, and be flexible in arranging their pack/pickup dates.

1.17.3. Direct customer to check-out Move.mil, the Official DoD Customer Moving Portal, to prepare for your move. The website has a moving guide, tutorials, customer service, FAQs, handouts and more!

1.17.4. Notify the origin Transportation Office if the TSP has not contacted you (in writing) within three days of accepting the shipment to confirm your pickup date within the spread date.

1.17.5. You, or your representative designated in writing, must be available and present at residence between the hours of 8:00 a.m. and 5:00 p.m. when the TSP arrives to pack and remove your belongings. If the pack, pickup, or delivery hours exceed 5:00 p.m., the TSP must ask prior approval and be completed by 9:00 p.m.

1.17.6. Ensure residence/pickup location are clean and free of clutter so it does not hinder the job performance of the crew.

1.17.7. It is the customer’s responsibility to dismantle outdoor play equipment and outdoor structures (e.g., Utility sheds, playhouses, swing or gym set).

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1.17.8. It is the customer’s responsibility to clear driveway/sidewalks, take down pictures/mirrors, put items that customer does not want packed in a safe place.

1.17.9. It is the customer’s responsibility to safeguard all cash, jewelry, expensive high valued items, and important documentation. Please hand-carry these items with you.

1.17.10. When possible, clearly identify items as high value and annotate various markings, serial numbers, other codes used for identification and take photographs of each item.

1.17.11. It is the customer’s responsibility to secure all pets during pack-up, pickup and delivery.

1.17.12. Do not argue with the TSP’s representative. If there is a problem, call the TO at once.

1.17.13. PPM Insurance requires a police report for depreciated value.

1.17.14. Advise customer to verify inventory prior to signing.

1.17.15. The TSP is required to reassemble all items that were disassembled at origin.

1.17.16. Unloading at destination includes the one-time placement of rugs, furniture, and like items in a location designated by the customer.

1.17.17. Certain items must be unpacked by the TSP (upon request) and contents placed in a room designated by the customer. This includes the placement of articles in cabinets, cupboards, or on shelving in the kitchen and consistent with safety of the article(s) and proximity of the area desired by the customer, but does not include arranging the articles in a manner desired by the customer.

1.17.18. It is not advisable to waive unpacking at any time during the delivery. However, if unpacking is waived, the TSP is not required to return later to unpack or remove debris (DTR, Part IV, Appendix N).

1.17.19. The TSP must remove packing material and debris at the time of delivery.

1.17.20. If agreed upon in writing, the TSP must return to the residence to remove debris after delivery.

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2. Non-Temporary Storage Counseling Requirements.

2.1. Scheduling Items into Non-Temporary Storage (NTS).

2.1.1. Awareness is the key! Customers should be informed to contact their TO in order to coordinate the scheduling of their HHG shipment and NTS Shipment. All PPSOs/PPPOs need to be able to provide guidance to all customers.

2.1.2. If not located near a military installation, contact the nearest shipping office via phone.

2.1.3. Shipping offices can be found using the Customer Service link on move.mil site.

2.1.4. Customer must have copy of the most recent orders available for counselor to upload online.

2.1.5. Up to Date Contact Information:

2.1.5.1. Ensure contact address, phone numbers, and personal emails remain current throughout the duration of the storage; discourage the use of military emails as customers tend to move locations.

2.1.5.2. When customers leave the service/job, it is difficult for the offices (PPSOs, PPPOs) to locate them.

2.1.5.3. Secure a secondary contact to include name, address, phone number, and email address of a close friend or relative who is able to get in contact with the customer while items are in storage in the event the customer cannot be reached.

2.1.5.4. Shipping Office should be notified immediately of any changes to address/phone numbers.

2.1.5.5. Notify Shipping Office of tour extensions, overseas tours, pending retirement or separation.

2.1.6. Mold Issues. TSP protects the interior parts of refrigerators, deep freezers, and similar items to prevent damage by mold or mildew during the storage period. Experienced Mover Pro-Tips include: Defrost/clean out refrigerator and freezers, to include deep freezers 48 hours prior to move and completely wipe down allowing all residue to dry before being placed into storage to avoid mold or mildew issues during storage period. Source: DTR Part IV.

2.1.7. Mattresses. While customers can’t be told not to store Mattresses, the PPSO/PPPO counselors can stress the importance of proper protection of mattresses prior to storage. Reiterate to the service customer that all mattresses except those in a sofa or hide-away beds, regardless of size or construction, must be placed in cartons of appropriate sizes and completely sealed at residence and ensure that the carton used is new and clean. The NTS ToS states that if items are packed by the member in plastic or similar type containers, the NTS TSP may pack these containers in an approved carton, if a carton is available

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that will accommodate the container. If the plastic container cannot be packed in an approved carton, the NTS TSP will empty and pack the contents into an appropriate, approved carton; then the empty plastic container will be wrapped in pads for protection (See DTR Part IV, Appendix J, NTS ToS).

2.1.8. Totes. Items in totes will be removed and placed/packed into a carton by the Non-Temporary Storage (NTS) TSP unless there is a carton large enough to accommodate the tote. Totes will be pad/wrapped separately.

2.1.9. Civilians: Brief on NTS entitlement once employees returns from OCONUS (JTR para 054306 A(3) and B(2). Brief that NTS requires a new LOA each FY (JTR para 054306 B (3).

2.2. Servicing & De-Servicing of Equipment.

2.2.1. Motorized Equipment – drain all fuel.

2.2.2. Motorcycles – drain all fuel/disconnect batteries.

2.2.3. Shall be listed on the inventory with make, model, year, and mileage.

2.3. Firearms in Storage.

2.3.1. Firearms must be identified at the time of counseling. Firearms shall be identified on the inventory in accordance with ToS paragraph C-5 and stored with the bulk of the lot unless a separate and secured area has been previously approved by the Regional Program Manager.

2.3.2. Identified on inventory by make, model, and serial number. Make firearm inoperable by removing the bolt, firing pin, trigger assembly or other arming parts.

2.3.3. Remove all ammunition.

2.3.4. Firearm safes must be unlocked, or key/combination must be provided to NTS TSP.

2.3.5. Check DD Form 1164 for firearms when processing NTS-Retrograde for shipment OCONUS.

2.4. Scheduling Delivery out of NTS.

2.4.1. Contact your local TO in order to coordinate the delivery/release of NTS. When overseas, counselors should ensure NTS Release is only done when customers have a delivery address and delivery date available. Ensure items released from NTS are authorized shipment to foreign locations (i.e. Firearms). Always refer to the PPCIG Country Instructions for firearms entry requirements for OCONUS locations. A boat in NTS may need to become a BOTO out of NTS.

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2.4.2. If not located near a military installation, contact the shipping office identified in block 4 of the 1299 that placed the property into NTS.

2.4.3. Allow a minimum of 5 days to schedule the release of NTS; during peak season as much advance notification as possible should be given, as delivery could be delayed by 2-3 weeks.

2.4.4. Delivery out of NTS may be by someone other than the NTS TSP if outside local area.

2.4.5. Retain all crates for future moves, if possible.

2.4.6. It is recommended to have an actual delivery address before releasing property out of NTS to eliminate additional handling, which reduces chances of damage. Note: the delivery address is required by some services prior to release.

2.5. Annotating Damage & Filing a Claim.

2.5.1. If the NTS TSP delivers, claims will not be filed via DPS, but instead directly with the NTS TSP.

2.5.2. Shipments delivered by TSP or Direct Procurement Method (DPM) agent will file with last hauler; if denied, claim should be filed with the NTS TSP.

2.5.3. Prior to expiration, NTS shipments converted to customer’s expense allow for a joint inspection with the NTS TSP for claims purposes; associated costs will be borne by the customer.

2.5.4. Failure to perform the joint inspection may affect future claims against the NTS TSP.

2.5.5. Claims for damaged or missing OCIE cannot be filed with TSP, but must be filed directly with the MCO.

2.6. Conversion of NTS shipment to Customer’s Expense.

2.6.1. When the storage entitlement expires, the shipment converts to customer’s expense. The customer is responsible for maintaining current contact information for their shipment. The Service Headquarters can assist in obtaining updated contact information for converted shipments.

2.6.2. If storage continues, cost agreement between NTS TSP and customer is required.

2.6.3. Service Members are still entitled to a delivery out (JTR 0518 C).

2.6.4. Through the Secretarial process, a retiree may have a 5-year extension for delivery out, but the customer will still be responsible for the storage cost for that time frame. Service Regulations may provide additional information to support this process.

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3. Privately Owned Vehicle Counseling Requirements.

3.1. Introduction. At a minimum, the following counseling topics must be communicated to all customers authorized to ship or store a POV in accordance with the JTR, Federal Travel Regulation (FTR), DTR Part IV, uniformed service member's personal property transportation regulations, publications, supplements, instructions, and policy guidance, the PPCIG, and the Global POV Contract IV (GPC IV) Performance Work Statement (PWS).

3.2. Determine Shipping or Storage Authorizations.

3.2.1. Reference: JTR Chapter 5, Service members and civilian employees.

3.2.2. Thoroughly review orders and explain shipping entitlements.

3.2.3. Explain when storage and shipping entitlements are allowed for CONUS and OCONUS movement JTR Chapter 5, Parts E and F.

3.2.4. Check FTR as needed for all federal civilian employee relocation allowances (other than DoD).

3.2.5. Verify country restrictions or import/export prohibitions from the PPCIG.

3.2.6. Storage only: Does the customer have a storage authorization letter (either DoD or self-procured)?

3.2.7. Explain the JTR definition of a POV, authorized size (i.e., 20 measurement tons or MTONs), and broad variations of remedies for out-of-gauge POVs.

3.2.8. Explain PPCIG restrictions for licensing and insurance requirements for destination country.

3.2.9. Provide a copy of the country instructions page(s) to the customer.

3.3. Vehicle Turn-In.

3.3.1. Explain customer responsibilities for preparing a POV for turn-in. Reference DTR IV Attachments K3 for shipping or K4 for storing a POV.

3.3.2. Vehicle exterior must be clean and free of bug splatter, leaves, pollen, dirt, soil, sand, and mud. Fuel level must be at ¼ tank or less. Vehicle must be in proper operating condition (e.g., no fluid leaks, no mechanical issues, no major cracks in windshield). Vehicles with ignition interlock devices will not be accepted. See DTR IV Attachments K3 or K4.

3.3.3. Vehicle interior must be free of dirt, soil, leaves, pollen, sand, pebbles, stones, mud, plant life, food particles, pet dander/hair, caked-on stains, trash, or debris. Vehicle flooring must be thoroughly vacuumed, and or/wiped down to include top and bottom of floor mats. Owners must vacuum between seats, under seat rails and clean the center console, cup holders, dashboard, glove/storage compartments, doors/ door pockets, seats/seat

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pockets, ceiling, floor, and trunk. The vehicle trunk must be free of all residue and debris.

3.4. Documentation.

3.4.1. Customer must have a complete set of orders, all modifications and amendments, and POA/letter of authorization if applicable.

3.4.2. A copy of the marriage certificate is required if only the spouse’s name is listed on the registration AND the spouse is not listed on the PCS order.

3.4.3. Explain what to do if there is a mandatory vehicle recall for the make and model being turned in for transportation or storage. Customers may be able to ship or store their POV without completing the recall work before turn-in. Customers may check their POV for recalls at https://vinrcl.safercar.gov/vin/.

3.4.4. Explain what items can be left in the vehicle.

3.4.5. If the POV has a lien or is leased, lien or lease holder’s written permission is required to ship the vehicle.

3.4.6. The vehicle registration must be in the customer's (or dependent’s) name. Hand carry registration so it is available at destination for pickup.

3.4.7. Customer must provide primary and alternate phone numbers and emails for arrival notifications. Include POA contact information if applicable.

3.4.8. Explain excess cost collection procedures and financial responsibilities if a shipped or stored vehicle might exceed 20 MTONs.

3.4.9. Explain the joint vehicle inspection process at turn-in and pickup, and customer's responsibility to verify recorded damages at origin and at destination.

3.4.10. Address vehicle repairs when a POV is in-transit, at destination, or in storage (e.g., contractor will send customer notifications of broken glass, flat tire, fluid leaks, dead battery, and other repair requirements.)

3.4.11. Explain responsibilities for winterizing a vehicle before turn-in. Reference DTR IV Attachment K3.

3.4.12. Explain that only one POV may be shipped or stored on a single set of orders for uniformed service members, and up to two POVs may be shipped on a single set of orders for civilian employees.

3.4.13. Explain POV transportation, storage, and preparation requirements for electric vehicles.

3.4.14. Explain the pickup process at destination and customer responsibilities for potential storage charges.

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3.4.15. Explain how to navigate PCSmyPOV.com, locate a vehicle processing center (VPC), and schedule turn-in or drop-off appointments.

3.4.16. Explain the benefits of using the PCSmyPOV app from Apple® or Google Play®.

3.5. Counseling Packet.

3.5.1. Build a documentation packet for customers to submit to VPC staff at turn-in. This will ensure the customer has all required documents needed to complete the process.

3.5.2. Collect the original orders, amendments, and modifications, vehicle registration or title, POA or Letter of Authorization, and lienholder or leaseholder letter, insurance as applicable.

3.5.3. Remind customers of the following: Upon arrival at the VPC, write down the vehicle’s mileage before entering the building so they won't have to walk back out to get the turn-in mileage.

3.6. Destination Pickup.

3.6.1. Explain customer responsibilities and risks of not picking up a POV at destination. (See DTR Chapter 408)

3.6.2. Explain POV abandonment procedures. (See DTR Chapter 408, Para F)

3.6.3. Explain loss and damage claims, inconvenience claims, and transferring a claim to the Service's Military Claims Office (MCO).

3.7. Filing a POV Claim.

3.7.1. File an onsite settlement (valued at $1,500.00 or less) at the VPC during pickup. You can either accept the offer (to be paid within 7 days) or obtain an estimate from a repair facility of your choice to negotiate a payment.

3.7.2. If you do not complete an onsite settlement, file a claim with International Auto Logistics (IAL) after pickup. IAL will review, process, and return your claim no later than 90 days after receiving it. For more information, contact the IAL Claims department toll free at (855) 389-9499 and select “claims” from the voice menu. Claims may be emailed to claims@ialpov.us.

3.8. Experienced Mover Pro-Tips.

3.8.1. The biggest hindrances to successful moves are too much fuel in the tank, incomplete documentation, and/or vehicle not being cleaned prior to turn in.

3.8.2. Shippers have greatest success when their entitlement is fully verified by counselors before attempting turn-in. Orders are not always written with correct entitlement.

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3.8.3. Customers destined for OCONUS (particularly Korea) should have 100% verification of shipping/storage entitlement in relationship with PPCIG constraints.

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Appendix A: Glossary

Definitions

Air Mobility Command (AMC): The single DoD operating agency responsible for providing DoD airlift services.

Best Value Score (BVS): Highest ranked score of evaluation. Score calculated using Customer Satisfaction Survey reports and rate score.

BLUEBARK: United States military personnel, United States citizen civilian employees of the DoD, and the dependents of both categories who travel in connection with the death of an immediate family member. It also applies to designated escorts for dependents of deceased uniformed service members. Furthermore, the term is used to designate the personal property shipment of a deceased member.

Codes of Service (COS):

Code 2: Domestic Container. The movement of household goods in containers from an origin residence in the Continental United States or Alaska to a destination residence in the Continental United States or Alaska to a destination residence in the Continental United States or Alaska.

Code 4: International Door-to-Door Container: Movement of HHGs in containers whereby a TSP provides complete through service from origin residence to the destination residence over land and/or ocean means.

Code 6: International Door-to-Door Air Container: Movement of HHGs whereby the TSP provides containerization at the origin residence, surface transportation to the airport nearest origin that can provide required services, air transportation to the airport nearest destination that can provide required services, and transportation to the destination residence.

Code 7: International Land-Water-Land Baggage: Movement of UB whereby the TSP provides packing and pickup at origin, surface transportation to destination, and cutting of the banding and opening of the box(s) when delivered at the destination residence.

Code 8: International Land-Air-Land Baggage: Movement of UB whereby a TSP provides packing and pickup at origin, transportation to the origin airport, air transportation to the destination airport, surface transportation to destination, and cutting the banding and opening of the box(s) at the destination residence.

Code D: Domestic Motor Van. The TSP option to provide loose or containerized movement of household goods from an origin residence in the continental United States or Alaska to a destination residence in the Continental United States or Alaska.

Code J: Land-Air (AMC)-Land Baggage: Movement of UB whereby a TSP provides packing and pickup at origin, and transportation to the designated AMC aerial port or receipt of property from the Theater Shipping and Consolidation Point (TSCP) to final delivery

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point. AMC provides terminal services at both origin and destination and air transportation to the designated AMC destination terminal. The TSP provides transportation to destination from AMC terminal and cutting of the banding and opening of the box(es) at the destination residence.

Code T: International Door-to-Door Container (AMC): Movement of HHGs in containers whereby a TSP provides containerization at the origin residence and transportation to the designated AMC terminal. AMC provides terminal services at both origin and destination and air transportation to the designated AMC destination terminal. The TSP provides transportation to the destination residence.

Consumable Goods: Part of the household goods and must be for the customer’s personal use. Consumable goods refer to expendable personal property, including food, personal hygiene, and household maintenance items. See the Defense Travel Management Office’s (DTMO) website for the designated locations where consumable goods shipments are authorized.

A. Food includes items such as canned tuna, or items that are used to prepare other food, such as flour, sugar, or salt.

B. Personal hygiene includes items such as toiletries, deodorant, or toothpaste that are used for personal hygiene.

C. Household maintenance includes items such as paper products and liquid household cleaners that are used for housekeeping and cannot be shipped as HHG due to normal shipping restrictions.

D. Items prohibited in consumable goods shipments include, but are not limited to, items used to maintain an automobile or other machinery, such as car batteries and tires.

Containerized shipments: The use of containers to unitize cargo for transportation, supply, and storage. Containerization incorporates supply, transportation, packaging, storage, and security together with visibility of container and its contents into a distribution system from source to user.

Continental United States (CONUS): As used in connection with HHGs, it includes all areas within the United States, excluding Hawaii and Alaska.

Customer (uniformed service members/civilian): Any authorized user of the Defense Transportation System.

Customer Satisfaction Survey (CSS): Reports and quality control procedures must be used by the PPSO to help ensure that only those TSPs providing high quality service are used.

Days: Unless otherwise stated, all reference to ‘days’ in this document are calendar days, which includes weekends and holidays.

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DD Form 1797: Personal Property Counseling Checklist used during counseling session to properly ensure customers (member/DoD civilians) have been counseled on the movement of their personal property.

DD Form: 1299: Application for shipment and/or storage of personal property. Customer signature required.

Defense Personal Property System (DPS): The DOD’s internet-based system that processes household goods shipments from start to finish.

Defense Transportation Regulation Part IV (DTR IV): prescribes traffic management policies and procedures applicable to DoD/United States Coast Guard and non-appropriated fund employees for the movement and storage of personal property and mobile home.

Department of Defense (DoD): an executive branch department of the federal government charged with coordinating and supervising all agencies and functions of the government directly related to national security and the United States Armed Forces.

Federal Travel Regulation (FTR): summarizes the travel and relocation policy for all federal civilian employees and others authorized to travel at the government’s expense. Federal employees and agencies may use the FTR as a reference to ensure official travel and relocation is conducted in a responsible and cost-effective manner.

Global Privately Owned Vehicle Contract IV (GPC IV): Provides vehicle transportation, storage and other related services for DoD uniformed service members, civilian employees, and their families.

Household Goods (HHG) / Personal Property (PPTY): Furniture, furnishings, boats, or equipment; clothing, baggage, personal effects, professional books, papers, and equipment (PBP&E); and all other personal property associated with the home and person, as defined in the Joint Travel Regulations (JTR).

Joint Travel Regulation (JTR): implements policy and law to establish travel and transportation allowances for uniformed service members (i.e. Army, Navy, Air Force, Marine Corps, Coast Guard and their dependents, DoD civilian employees and their dependents, other authorized travelers who use appropriated DoD funding, including new DoD Senior Executive Service appointees and certain Presidential appointees and DoD personal services contract employees).

Military Installation: A base, camp, post, station, or other activity under the jurisdiction of the Secretary of a Military Department or Secretary of Defense.

Move.mil: USTRANSCOM system to support the relocation of families during Permanent Change of Station. Provides information and guidance for relocating customers, personal property shipping offices and transportation service providers.

NTS shipment: Storage other than storage-in-transit (temporary storage). Shipments that require long term storage determined by their entitlement.

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Performance Work Statement (PWS): A Statement of Work for performance-based acquisitions that describes the performance objectives and standards that are expected of the contractor. When a contract is awarded, the PWS is legally binding upon the contractor and the U.S. Government.

Personal Property Consignment Instruction Guide (PPCIG): Implements Defense Transportation Regulation, DoD 4500.9, Part IV. Assists the Personal Property Shipping Office in consigning shipments and contains instruction for activities where DoD personnel are assigned.

Personal Property Shipping Office (PPSO): An office designated by appropriate authority to perform personal property traffic management functions for an area of responsibility. PPSO locations may be obtained at https://move.mil/resources/locator-maps.

Professional Books, Papers, and Equipment. (Also called PRO or PRO-Gear.): Articles of household goods in a Customer’s possession needed for the performance of official duties at the next or a later destination.

Relocation Income Tax (RIT) Allowance: reimburses an eligible transferred employee all or the additional Federal, State, and local income taxes incurred as a result of receiving taxable travel income.

Shipping Entitlement: Determined during counseling on type of orders issued to the customer.

Storage-In-Transit (SIT): The term applied to the service under the bill of lading for the temporary storage, other than non-temporary storage, of a personal property shipment prior to final delivery.

Transportation Officer (TO): The uniformed service member or civilian employee of the Government, designated by the appropriate authority to perform assigned personal property traffic management functions at an installation or activity, regardless of whether or not it is the organizational title of the individual. See Personal Property Shipping Office.

Transportation Service Provider (TSP): Any party, person, agent, or carrier that provides freight or personal property transportation and related services to an agency. In the case of Personal Property Qualification and rate filing, the term TSP will apply to Motor Carrier, Freight Forwarder, and Broker, as applicable.

Unaccompanied Baggage (UB): The necessary items shipped by an expedited mode of a customer's prescribed weight allowance of personal property including professional books, papers, and equipment, normally shipped separately from the bulk of personal property and designated as such on the customer's application for shipment. One copy of customer’s order must be placed in each container used to ship UB (from TOS, Change 2, 17 January 20). Items such as refrigerators, washing machines, and other major appliances or furniture are not unaccompanied baggage (from the JTR, Appendix A, Definitions).

Unauthorized Items: Hazardous, corrosive or flammable materials, ammunition, building materials, items not belonging to the customer or dependents, and items or products of the

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customer private business are not authorized for shipment. Propane gas tanks (either full or empty) are not permitted in any shipment.

Abbreviations

AMMO Ammunition

BOTO Boat One Time Only

BVS Best Value Score

CAO Casualty Assistance Office

CONUS Continental United States

CSS Customer Satisfaction Survey

DFAS Defense Finance and Accounting Services

DLA Dislocation Allowance

DoD Department of Defense

DP3 Defense Personal Property Program

DPM Direct Procurement Method

DPMO Defense Personal Property Management Office (TCJ9)

DPS Defense Personal Property System

DTR Defense Transportation Regulation

FRV Full Replacement Value

FTR Federal Travel Regulation

GPC Global Privately Owned Vehicle Contract

HHG Household Goods

HOR Home of Record

HOS Home of Selection

HQ Headquarters

IAL International Auto Logistics

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IRS Internal Revenue Service

JTR Joint Travel Regulations

LOS Letters of Suspension

LOW Letter of Warning

MALT Monetary Allowance in Lieu of Transportation

MCO Military Claims Office

MTONS Measurement Tons

NTS Non-Temporary Storage

OCONUS Outside the Continental United States

PCS Permanent Change of Station

PDS Permanent Duty Station

POA Power of Attorney

POF Privately Owned Firearm

POV Privately Owned Vehicle

PPCIG Personal Property Consignment Instruction Guide

PPM Personally Procured Moves

PPPO Personal Property Processing Office

PPSO Personal Property Shipping Offices

PWS Performance Work Statement

QA Quality Assurance

QC Quality Control

RIT Relocation Income Tax

SIT Storage in Transit

SME Subject Matter Expert

TDY Temporary Duty

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TO Transportation Office, Transportation Officer

TSP Transportation Service Provider

UB Unaccompanied Baggage

USTRANSCOM United States Transportation Command

VPC Vehicle Processing Center