ursula georgy - continuing education certification in lis: iso 9001 and iso 29990 - bobcatsss 2017

Prof. Dr. Ursula Georgy TH Köln

Continuing Education Certification in LIS: ISO 9001 and ISO 29990 Prof. Dr. Ursula Georgy TH Koeln – Technology Arts Sciences Tampere, January 2017


Further education and training in LIS

Aims of scientific further education and training in LIS:

§  Maintaining the competitiveness of libraries and information facilities

§  Furthering individual careers §  Making further education and training available that is tailored to

meet current needs and future requirements §  Expanding skills and expertise §  Transferring knowledge in practice, and §  Being future proof and of strategic import.

ZBIW 2012


Further education – benefits for employers / libraries (I)

§  Employee loyalty Further education and training measures in which the employer is involved can prevent good staff educating and training themselves and then moving on to a new job.

§  Personnel development and motivation Expert knowledge and behavioural competence are improved. Employees also feel more appreciated and will display greater motivation in their future work.

§  Recruiting Offering applicants support in studying for certificates while working can be beneficial to recruiting.


Further education – benefits for employers / libraries (II)

§  Stimulating library development Participants bring fresh ideas into a library and thus act as innovators in their field or department.

§  Linkage to a university Students act as links between library and university. The library thus has access to the latest developments and research results.

Georgy, 2016


Accreditation of study degrees in Germany

§  As an operative instrument of quality assurance all structured study programmes have to be accredited in Germany.

§  The accreditation procedure is based on the European Standard and Guidelines (ESG). The “Foundation for the Accreditation of Study Programmes in Germany“ is responsible for comparable quality standards in the frame of a decentralized German accreditation system.

§  Every study programme (Bachelor / Master) normally must be accredited before starting and reaccredited after five or seven years.

§  There is no German accreditation by a LIS society like the German library association (Deutscher Bibliotheksverband). That´s a main difference to other countries where a voluntary, nongovernmental accreditation by ALA or CILIP is possible and plays an important role.


Certification – ISO 9001 and ISO 29990

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Certification – ISO 9001 and ISO 29990

In Germany, in August 2016, the first institution in further education in LIS has obtained the ISO 9001and ISO 29990:2010 certification: ZBIW - Center of Library and Information Science Further Education and Training, TH Koeln, Institute of Information Science. §  ISO 9001 is the most comprehensive ISO norm in scope.

It focuses on confirming process conformance from the initial development of a product / service. ISO, 2015

§  The ISO 29990 standard aims to improve quality of learning

services for non-formal education and training. The basic requirements for service providers, will enhance transparency and allow comparison on a worldwide basis of learning / continuing education services. ISO, 2010


Certification – ISO 9001

§  ISO 9001 sets out the criteria for a worldwide quality management system. It can be used by any organization / company, regardless of its field of activity and size.

§  Actually, over one million companies and organizations in over 170 countries are certified to ISO 9001. It is based on the following quality management principles: §  a strong customer focus, §  the motivation and implication of top management, §  the process approach and continual improvement. ISO,

2015

➠ ISO 9001 helps to ensure that customers and stakeholder get consistent, good quality products and services.

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“The purpose […] is to create a suitable framework for preparing standards in the field of non-formal learning services. Core elements are ensuring the quality and effectiveness of the education or training and improvement of knowledge transfer, whilst also enhancing the transparency and comparability of the range of learning services provided. ISO 29990 will help learning service providers improve their ability to consistently provide quality services, improve organizational effectiveness, and reduce overall business costs.” Rau, ISO, 2010

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§  “Learning services for non-formal education and training – Basic requirements for service providers”, also enhances transparency and allows the comparison on a worldwide basis of learning services.

§  Knowledge and knowledge management are becoming a key factor in successful corporate management and education is increasingly being regarded as a business-oriented service.

§  In the meanwhile you find a lot of for-profit learning services in further education. Enterprises establish their own (private) universities or are in a direct contact to universities. ISO, 2010


Fundamental Principle of Quality Management

Von Karn-b - Karn G. Bulsuk (http://www.bulsuk.com). Originally published at http://www.bulsuk.com/2009/02/taking-first-step-with-pdca.html - Eigenes

Werk. Originally developed for Taking the First Step with PDCA, CC-BY 4.0, https://commons.wikimedia.org/w/index.php?curid=5236801

https://de.wikipedia.org/wiki/Datei:PDCA_Cycle.svg


Benefits / success factors in the context of LIS further education (I)

§  Enhanced customer satisfaction and improved customer loyalty leading to repeat business In Germany most of the universities in LIS offer further education. In times of e- and distance learning satisfaction and loyalty of customers become relevant.

§  Increased revenue and market share obtained through flexible and fast responses to market opportunities In LIS further education becomes relevant to be a driver in innovation – on types of courses (e-learning etc.) as well as on topics and technologies like virtual reality, devices.


Benefits / success factors in the context of LIS further education (II)

§  Integration and alignment of internal processes which will lead to increased productivity and results Further education at universities becomes an attractive source of revenue of external funding. An effective and efficient process management is therefore essential. The definition of processes makes work easier for all employees and they can focus on key contents like programme content of seminars.


Benefits / success factors in the context of LIS further education (III)

§  Enhanced business performance and better cost management The pricing of non-public services and products in the EC must be based on market terms and must be made in accordance with the market economy investor principle. To remain competitive with private seminar providers you have to lower costs and focus on enhanced transparency and attention to value maximization to customers and stakeholder.

§  Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the organisation A certification is providing confidence on the conformity of the products / services to the customers, the marketplace and all other stakeholder like university administration, executive board and ministry.


Benefits / success factors in the context of LIS further education (IV)

§  Consistency in the delivery of your product or service A good quality management ensures that the courses always are of the same quality. All lecturers and speakers are part of the quality management. They have to prove their know-how and expertise in didactics.

§  Improved communication, planning and administration processes Special attention will be paid to improve the internal communication and building up a methodical knowledge management. Knowledge maps of all employees e.g. can be of benefit. Certification Europe 2012


Benefits / success factors in the context of LIS further education (V)

ISO 29990 brings some more advantages: §  Evaluating criteria for education

It is compulsory to build up a systematic evaluation management. The evaluation must be adapted to the type of course / seminar. E.g. sometimes the trainer may conduct additionally an oral evaluation as a way to get supplementing information.

§  Globally comparable benchmarks for existence of quality Cooperation and networks become important in order to realize e-learning and possibilities in distance learning (MOOCs etc.) If you can confirm the ISO certification you are a reliable partner in these cooperation projects.

Quality Control (QC) Certification, 2013


Disadvantages in the context of LIS further education

§  Extremely high expenditure of time Normally institutions of further education at universities have a relatively small core staff. So the certification means an extraordinarily great additional effort for every person in the institution without neglecting the daily business. And you need a year or more to prepare the certification.

§  Requirement of a lot of persuasion If you will start the process of ISO certification it requires a lot of persuasion to convince staff and stakeholders of the long-term concept´s advantages. In fact, you can see the advantages and benefits in two years at the earliest.

§  High expense The university does not pay the costs and there are annual costs every year for a reaudit.


Conclusion

§  An ISO certification in further education in LIS and at universities in Germany is rare.

§  There are a lot of benefits to meet the challenges of a certification. But it is important to integrate all employees, stakeholders and teachers.

§  And it is a greater need in persuasion to all of them. But at the moment, in Germany it is the only way to prove quality in further education at universities.

§  The ZBIW hopes to find cooperation partners in future outside of Germany to exchange about quality management in LIS further education.


Thank you very much! Prof. Dr. Ursula Georgy ursula.georgy (at) th-koeln.de


Bibliography

§  Accreditation Council (n.y.). http://www.accreditation-council.de (26.12.2016)

§  ACQUIN (2009). Guidelines for System Accreditation Procedures. Bayreuth. http://www.acquin.org/doku_serv/Guide_System_EN_ACQUIN.pdf (26.12.2016)

§  ASIIN (2016). Criteria for Institutional Accreditation in Germany. http://www.asiin-ev.de/pages/en/asiin-e.-v/institutional-accreditation/institutional-accreditation-in-germany.php?lang=EN (26.12.2016)

§  Certification Europe (2012). Benefits of ISO 9001. http://certificationeurope.com/benefits-of-iso-9001/ (26.12.2016)

§  Georgy, Ursula (2016). Trends in Librarianship Training in Germany. In: Educating the Profession – 40 Years of the IFLA Section on Education and Training. IFLA Publications Bd. 170. Seadle, M.; Chu, C.; Stöckel, U.; Crumpton, B. (Hrsg.). Berlin: De Gruyter Saur, p. 391-404.

§  ISO (2015). ISO 9001:2015(en). Quality management systems Requirements. https://www.iso.org/obp/ui/#iso:std:iso:9001:ed-5:v1:en (26.12.2016)

§  ISO (2010). ISO 29990:2010(en). Learning services for non-formal education and training - Basic requirements for service providers. https://www.iso.org/obp/ui/#iso:std:iso:29990:ed-1:v1:en (26.12.2016)

§  Quality Control (QC) Certification (2013). Benefits of ISO 29990:2010. http://qccertification.com/ISO-29990-2010.aspx (26.12.2016)

§  ZBIW (2012). Mission Statement. https://www.th-koeln.de/weiterbildung/wir-ueber-uns_5869.php (26.12.2016)