upper midwest rug - intrasee · oracle paas adoption & integration 2016 complex ajax prototype...

© 2005-2017 IntraSee, Inc.Proprietary and Confidential

UPPER MIDWEST RUG

Andrew BedizOctober 25, 2017

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© 2005-2017 IntraSee, Inc. Proprietary and Confidential

• About IntraSee

• A Better Web UX

• Guiding Users on the Web

• Artificial Intelligence

• Guiding Users with a Conversational UI

• Demo Chatbots with PeopleSoft

• Demo Content and Experience Cloud with PeopleSoft

• Q&A

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• We are all about usability!

– Improve your user’s experiences in PeopleSoft, Cloud and homegrown

– Improve on the web, mobile and via chat

– One place to do it all!

• Offering:

– Consulting

– On-premise & cloud software

– Rapid implementations

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• We believe UX is the biggest single unresolved issue in enterprise software

– The UX issues can’t be solved within a single silo

– These issues can cost organizations a tremendous amount

• Our mandate is to bring one cohesive UX to the entire Enterprise

– Regardless of the mix of Cloud/legacy/custom applications

– Regardless of the medium of web/chat/voice

• AI will drive the future of UX

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2014IntraSee

founded as a portal

consulting company

2005

Oracle PaaS adoption & integration

2016

Complex AJAX

prototype built early

2007,UX product

suite development

begins.

Cloud adapter &

Conversation / Process Brokerdevelopment

begins2010

Conversational AI capability across

all Enterprise systems (Cloud or

on-premise)2017+


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A BETTER

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ONE-STOP SHOP


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GUIDING USERS THROUGH A PROCESS: WEB UI


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ARTIFICIAL

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• 1970’s: Mainframe (1st Gen)

• 1980’s: Client Server (2nd Gen)

• 1990’s: Web (3rd Gen)

• 2000’s: SOA (4th Gen)

• 2010’s: Cloud (5th Gen)

• 2017+: AI (Chatbot/Workbot) 6th Generation of Computing (it’s finally arrived!)


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• Once upon a time, organizations operated by word of mouth (conversations)

– Computers came along promising to improve ops, speed, accuracy, etc– Things didn’t turn out that way entirely

– In the Enterprise, computing led to:• Bad data entry• Calls to the help desk (who also often had no clue what to do)• Wasted productivity• A demoralized and frustrated workforce

• The tail was wagging the dog– Machines were not intelligent enough, so humans were being forced to

pick up the slack and conform to system limitations


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• Meanwhile, in the consumer sector, great strides were being made in the field of Artificial Intelligence

• What was needed was for this to occur in the world of Enterprise systems– Web based access is not enough– App fatigue has kicked in

• Technology will begin to serve the needs of the people, by providing interaction via voice, messaging, web

• This will result in:– Better data entry– Better productivity– Less calls to the Help Desk– A happier and more engaged workforce


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GUIDING USERS THROUGH A PROCESS:

CONVERSATIONAL UI


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Chatbot (conversational) and Content & Experience Cloud (web)

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CHATBOT PILOTSTry it out, with your data and use cases!

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“CONVERSATIONAL AI-FIRST” WILL SUPERSEDE ‘CLOUD-FIRST, MOBILE-FIRST’ AS THE MOST IMPORTANT HIGH-LEVEL IMPERATIVE FOR THE NEXT 10 YEARS”. - GARTNER SEPT 2016

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[email protected]

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upper midwest rug - intrasee · oracle paas adoption & integration 2016 complex ajax prototype...

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