UPMG 2009u ni v e rs i t y pr in t m a n a g e rs ’ g r o u p c o n f e r e n c e

‘Deal ing with A Mone y Squeeze ’

P r o g r a m m e3 1 m a y - 3 J u n e 2 0 0 9

T r o o n m a r i n e H o t e l

ay r s h i r e

We also thank all those companies that have provided prizes for the Grand Raffle. Your generosity is very much appreciated by UPMG members.

The members of the UPMG express their sincere thanks to the following companies for exhibiting and/or sponsoring activities during our conference this year:

Dear Delegate

Welcome to The Marine Hotel in Troon for the 2009 UPMG conference. For many of you it has involved long journeys

within the UK and for some much further with considerable ‘time in transit’, thank you all for taking the trouble to join us.

I hope you will enjoy your stay and find the next few days a worthy investment of your time and effort.

A very special welcome to you if this is the first time at conference and the Executive have arranged to meet with

newcomers during Sunday evening prior to the reception to help you settle in. Make the most of being in the UPMG and

meet new friends whose experiences, advice and information may prove to be very useful to you in the future as yours

may be to them, networking and sharing experiences are some of our objectives.

Comments from previous years have been noted and wherever possible the programme has been modified to reflect

those comments and preferences. I believe that you will find it has been structured to give a broad base of topics to the

sessions but arranged so it is a little less hectic.

It would not be the UPMG conference without some social time and activities (other than customary ‘propping up the

bar’). On Monday evening laser shooting and a skittle alley have been arranged while Tuesday afternoon is reserved for a

visit to the castle, playing golf or just time to do something on your own.

Our associations with ACUP and NIPPA are again acknowledged by the attendance of representatives from both

organisations with Lisa Hoover of Bucknell University and Richard Griffin of Central Piedmont Community College

representing ACUP and Karen Birch of Unitech Auckland representing NIPPA who will each let us have an insight to how

things are in their parts of the world.

The conference could not go ahead without the massive support our sponsors give us. That generosity, including sponsoring

reception drinks, table wine, raffle prizes and other items throughout the conference programme happen because of their

generosity. Please show your appreciation by attending the exhibition which is there for you to say hello to old contacts

and meet new ones. Please visit each exhibitor to say hello, and don’t forget that you need to have a label from each of

them to be able to enter the grand raffle.

It would be wrong not to take this opportunity to thank all those involved in making the conference happen and in particular

to Roy Stares and those Executive members involved in the planning of the conference, they have done an excellent job.

I hope you will all join me in thanking them for the hard work they have put into ensuring that the conference will be the

success that I am confident it will be.

Finally, I very much regret that I am not able to be at conference this year because of family commitments but I am sure

you will be well looked after by the UPMG Deputy Chair, Rebecca Hanlon.

So please relax when you can and enjoy the conference for what it is - your conference.

Bruce WigleyChair of the UPMG

Sunday 31 May

1530-1700 Arran Bar Tea & Coffee

Teas and coffees are being provided in the Arran Lounge for delegates as they arrive.

1800-1830 Room 116 “Newcomers only” Reception

An invitation is given to all those attending conference for the first time to meet the UPMG Executive members.

1830-1915 Arran Bar Reception

Once again we are very grateful to Tony Hards (Graphic Arts Equipment) for sponsoring the drinks at this informal get-together of delegates and suppliers.

1915-2145 Fairways Restaurant Dinner

Please book a time for dinner at Reception.

A Table d’hôte meal is a relaxing way to start our Conference and we gratefully acknowledge the support of Morgana who have chosen and are sponsoring the wine for tonight’s dinner.

Please note that mobile phones should be switched off in the Restaurant.

UPMG 2009u ni v e rs i t y pr in t m a n a g e r s ’ g r o u p c o n f e r e n c e

‘Deal ing with A Mone y Squeeze ’

Monday 1 June

Fairways Restaurant 0700-0900 Breakfast

Breakfast is served from 0700 onwards. It is helpful to the staff of the hotel if delegates ‘fill up’ tables. The first conference session starts at 0930.

Gailes Suite 0930-0935 Opening of Conference Rebecca Hanlon UPMG Deputy Chair

Rebecca Hanlon - UPMG Deputy Chair will get our conference up and running.

Gailes Suite 0935-1015 Session 1a: “Emotional Intelligence - part 1” Helen Whitten Trainer, Illumine Training

The ability to harness and manage emotions has been identified as a key leadership skill. How people manage anger, stress or fear has an immediate impact on performance. Learning how to motivate yourself, manage stress and inspire those around you is crucial to personal success. This two part session is based on a training course offered by Illumine Training. It is designed to help you to: •Understandandenhanceyourimpactonothers •Manageemotionsandstress •Learnmodelstocommunicatemoreeffectively •Appreciatethevalueofemotionalintelligencetobusinesssuccess

Chair: Simon Hampton-Matthews

UPMG 2009u ni v e rs i t y pr in t m a n a g e r s ’ g r o u p c o n f e r e n c e

‘Deal ing with A Mone y Squeeze ’

1020-1100 Conservatory Coffee & Exhibition

Your first opportunity to meet our exhibitors in both the Portland and Lochgreen Suites. Don’t forget, also, to get your entries in for the Design and Print Awards.

1105-1145 Gailes Suite Session 1b: “Emotional Intelligence - part 2” Helen Whitten Trainer Illumine Training

Further considerations of how to motivate yourself, manage stress and inspire those around you.

Chair: Simon Hampton-Matthews

1150-1230 Gailes Suite Session 2: “Managing in the Financial Squeeze” Peter Vincent Vincent Consulting

The recession has brought mixed views and blessings to the world of in-house design and print. Should you invest for the future? Can you afford to, or are you fighting for survival? Getting the best out of what you have can be a challenge and keeping abreast of opportunities such as colour management and web-to-print isn’t always easy. Add the challenge of internal buyers doing their own thing and producing print runs on local devices and you’ve got some fun on your hands. In some public sector areas, Framework Agreements have reared their heads, giving procurement activists a revitalised ‘toy’ to play with (should I have said ‘tool’ there?).

What is relevant is why any commercial printer should be able to justify being cheaper than an in-house unit. Surely speed, value for money, waste control, security, versatility ... or in print language, bending over backwards ... are what help in-house units potentially to stand out. But is that what’s happening in your operation, and how close is your dialogue with internal clients? These are some of the aspects that need focus. Print units are not immune from the recession so no-one should be complacent

Chair: Simon Hampton-Matthews

Conservatory 1240-1355 Lunch & Exhibition

A finger buffet lunch in the Conservatory gives you a second opportunity to visit the exhibitors in the Portland and Lochgreen Suites and to collect stickers for your Grand Raffle card.

Gailes Suite 1400-1520 Members’ session 3: “Onsite, Multisite, Offsite, (members only) Litho operations”. UPMG Members

Short presentations by 4 members (Carol Aleknavicius - digital & centralised, Paul Tetley - centralised onsite with litho, Simon Hampton-Matthews - offsite with litho and Ian Wilcox - multisite) to illustrate the similarities and differences in running their units .

Each is expected to cover such topics as: •positionintheinstitution •financialarrangement •volume,staffing,space •deliverymethods •addedvalueservicesand •futureplans

Chair: Rebecca Hanlon

Conservatory 1520-1605 Tea & Discussions with Exhibitors

Another break to allow some informal time to meet with the exhibitors at their stands in the Portland and Lochgreen Suites.

Gailes Suite 1610-1700 Session 4: Discussion Groups: (based on Members’ session) (members only)

An opportunity for delegates to discuss issues raised in the ‘pre-tea’ session and to pass on examples of best practice in some of the areas covered.

Chair: Rebecca Hanlon

1710-1740 Gailes Suite

(members only) Annual General & Extraordinary General Meetings

This is a very important part of conference when delegates will be told the results of the ballot for members of the UPMG Executive Committee for the next 12 months. The Treasurer will be presenting the latest financial information and there will also be an opportunity for delegates to raise matters for future consideration by the Executive Committee. The AGM will be immediately followed by an Extraordinary General Meeting when the special resolutions, which have been circulated to members, will be considered and the votes counted.

Your attendance would be appreciated by the Executive Committee because the decisions made at this meeting will affect the future of the Group.

Chair: Rebecca Hanlon

1900-2130 Fairways Restaurant

Dinner

A Table d’hôte meal in the restaurant - don’t forget to pre-book your table time at Reception.

We acknowledge the support of James McNaughton Papers who have chosen and are sponsoring the wine for tonight’s dinner.

2130-2330 Gailes Suite

Post-Dinner Activity: Laser Shooting & Skittle Alley

For the last two years The Events House has provided some light relief after the first day’s sessions. This year, thanks to the sponsorship of Advanced Technologies International, we have been able to arrange for a skittle alley and laser shooting.

Please support this activity by going along to the Gailes Suite after your dinner.-

Tuesday 2 June

Fairways Restaurant 0700-0900 Breakfast

Served from 0700 with the first conference session beginning at 0915

Gailes Suite 0915-0945 Session 5: Case Study: “Campus-wide smart cards”. Bob Donnelly Rebecca Hanlon UK & Ireland Sales Manager Print Manager Magna Carta UWIC

•Generalbackgroundtotheuseandtypeofsmartcards in use within UK Universities •TypicalbusinesscaseforsmartcardapplicationsinUniversities •Backgroundtomultiapplicationsmartcardproject at University of Wales Institute Cardiff •Theprocurementprocess •Anoverviewofthesystemused •Themultipleapplicationsprovidedwithintheprojectfromasinglecard •Howcardsareusedforpaymentforservicesbycardholders •Copypaymentbystudentsandprintmanagementforstaffusingasinglecard •SmartcardsystemsusedinHEInternationally •Questionandanswersession

Gailes Suite 0950-1025 Session 6a: “Things you didn’t know about Acrobat” Ted Osuch Co-founder & Director, Tidalfire

Adobe Acrobat and PDF (Portable Document Format) are commonly used day-to- day in most businesses. The print industry being one of the biggest users of PDF .

This session provides a look at some features of Adobe Acrobat which can streamline business processes, achieve cost savings and ensure information is distributed quickly and efficiently.

UPMG 2009u ni v e rs i t y pr in t m a n a g e r s ’ g r o u p c o n f e r e n c e

‘Deal ing with A Mone y Squeeze ’

This presentation will demonstrate many features of Adobe Acrobat and PDF that may not be so well known: •UseAcrobatCommentingToolstospeedupthedeliveryofproofsbetweenclient and supplier. •AddsecuritytoyourPDFdocuments. •UsePDFPortfolios. •HowtousePDFformsforcustomerquotes,feedbackandinformation. •RepurposePDFprintdocumentsasrichmediaapplications. •LearnaboutthePowerofAdobeReader.

Chair: Stephen Redding

1030-1110 Conservatory Coffee & Exhibition

A fourth chance to visit the exhibitors. Please make their attendance and support of our conference worthwhile. Don’t forget to have a look at the entries for the Design and Print Awards.

1115-1155 Gailes Suite Session 6b: “Things you didn’t know about Acrobat - part 2” Ted Osuch Co-founder & Director,Tidalfire

Part two of the session giving more useful facts about Adobe’s Portable Document Format.

Chair: Stephen Redding

1200-1230 Gailes Suite(members only) Session 7: “Securing your in-plant’s position in the university” Lisa Hoover Director: Administrative Services, Bucknell University

Many in-plant printing organisations have made it a goal to become more engrained in the core mission of their university. In some cases, in-plant organisations are sometimes viewed as “just another vendor” on campus. In the current economic situation, the goal to align your department with the core mission of your university has become more important than ever.

With declining print volumes, the key to success will be to find other ways to position ourselves for the future. At Bucknell University, a communications reorganisation has meant that the in-plant printing organisation has been integrated into the communications and marketing division, and has taken on responsibility for designing and producing all university publications. Those publications include the university magazine, admissions recruiting pieces and development fund-raising pieces.

CONFERENCE 2009 - Delegate Feedback (page 1)

You may find it useful to fill some of this in during the conference for use in the Feedback session

1. Please indicate how interesting AND relevant you found each session (2 ticks for each line) not very interesting not very relevant interesting relevant

Emotional Intelligence, part 1 (H Whitten)

Emotional Intelligence, part 2 (H Whitten)

How inplants can manage the money squeeze (P Vincent)

Onsite, multisite, offsite, litho operations (UPMG Members)

Discussion Groups

Campus-wide smart cards (B Donnelly/R Hanlon)

Things you didn’t know about Acrobat, part 1 (T Osuch)

Things you didn’t know about Acrobat, part 2 (T Osuch)

Securing your In-Plant’s position in the university (L Hoover)

Looking forward - Looking for opportunities (K Birch)

Paper,PrintingandthePublicSector(PGriffiths)

Justifyingequipmentandsoftwareacquisitions(RGriffin)

Conference feedback

2. Please rate the quality of each presentation very poor poor average good v. good

Emotional Intelligence, part 1 (H Whitten)

Emotional Intelligence, part 2 (H Whitten)

How inplants can manage the money squeeze (P Vincent)

Onsite, multisite, offsite, litho operations (UPMG Members)

Campus-wide smart cards (B Donnelly/R Hanlon)

Things you didn’t know about Acrobat, part 1 (T Osuch)

Things you didn’t know about Acrobat, part 2 (T Osuch)

Securing your In-Plant’s position in the university (L Hoover)

Looking forward - Looking for opportunities (K Birch)

Paper,PrintingandthePublicSector(PGriffiths)

Justifyingequipmentandsoftwareacquisitions(RGriffin)

3. Please identify those areas or topics which will affect you most in the next 12 months (These will be used in planning the 2010 conference)

CONFERENCE 2009 - Delegate Feedback (page 2)

4. Please indicate what you think about the balance of conference

less the same more

Private sector presentations

Case studies

Members’ presentations

Non-print/copy topics

Free/Social time

Discussion Groups

5. Exhibition feedback (note that exhibitors subsidise your delegate fee)

less about right more

Number of exhibitors

Time available to visit stands

6. Please suggest any other possible exhibitors who might be invited to conference

7. Please make any other comments you feel would help in the planning for 2010

8. Would you be prepared to do a 15 minute session on something related to your university?

yes no

9. Your name (voluntary answer)

Please hand in this questionnaire or return it to: admin.upmg@ntlworld.com before Friday 26th June.

Thank you.

Conference 2010

THE HOTEL:The Barceló Torquay Imperial Hotel is a Victorian hotel located on an exclusive cliff top position in Torquay. There are views across the coastline from many of the 152 bedrooms. The hotel is 0.6 miles from the nearest train station and 22 miles from Exeter Airport.

WHAT DOES IT COST?There is an advanced full time fee for bookings received and paid for before 31st July 2009. This fee is the same as the advanced booking fee for the 2009 conference. The fee only applies to full time delegates who are UPMG Members.

Full Time Delegate (Member):The fee includes registration, accommodation Sunday (evening) to Wednesday (morning) with en-suite facilities, all meals (including the Conference Dinner) and Leisure Club membership.[a number of “Superior” rooms are available, on a first come first served basis, at the supplement - see overleaf].

Part time and Day Delegate:Please enquire for these rates.

Partner Rates (sharing delegate’s room):£185 (advanced booking only) full time, includes accommodation Sunday (evening) to Wednesday (morning) with en-suite facilities, dinner and breakfast each day (including the Conference Dinner) and Leisure Club membership. Lunches are not included.£75 (advanced booking only) part time for any 24 hour period (or part) including dinner and breakfast.

SOCIAL ACTIVITIESIt is expected that activities will be arranged for Monday evening and Tuesday afternoon, as in previous years. Details of these will not be known until late 2009 when you will be contacted for your preferred choices.

BOOKING FORM:Please complete ALL sections of the form overleaf, clearly. Thank you.

organised by:

6th - 9th June 2010, Torquay Imperial Hotel

UPMGu ni v e rsi t y pr in t m a n a g e r s ’ g r o u p

ADVANCE BOOKING FORM • 6th - 9th June 2010, Torquay, Devon only to be used for bookings made AND PAID FOR before 31st July 20091. Delegate details (please use a separate form for each delegate):Mr/Ms/Mrs/Dr......................Forename.......................................Surname................................................Job Title...................................................................................................Organisation..............................................................................................Address.................................................................................................... ..................................................................................................... .............................................(if invoice address is different, please advise)Contact Tel:............................... email:....................................................Special dietary requirements..........................................................................Disabilities................................................................................................Attending partner’s name.........................................................

Purchase Order Number:

2. I wish to book the following place (√):

Full time Superior Room (largest) @ £405 Standard Room @ £365

Partner FT @ £185 (DB&B)

Partner PT @ £75 per 24 hours x ........daysAll rooms are subject to availabilityPlease enquire for other part-time ratesThese rates only apply for bookings & payments made before 31st July 2009No refunds given after 1st March 2010 (sliding scale before this date)

3. I/We shall (please tick): Sunday Monday Tuesday WednesdayArrive(√) pm am pm am pm

Depart(√) am pm am pm am

4. • Payment is by cheque or Bank Transfer (bacs) only. • An invoice will be sent with the confirmation of each booking. • CHEQUES should be made payable to UPMG. • BOOKING FORMS & cheques should be sent to: Roy Stares (UPMG Administration) The White House 18 Willenhall Close Luton LU3 3XX email: admin.upmg@ntlworld.com •BanktransferstoHSBCBank: A/c name: UPMG Sort code: 40-25-19 Account No. 71489852

The in-plant is now an integral part of the communications division and plays a role in key decisions regarding communications strategies for the university. During the presentation, Lisa will explain how this transition took place, and some tips for how your own in-plant organisation can align itself with the core mission of the university.

Chair: Andrew Scott

Conservatory 1235-1330 Lunch & Exhibition

It will again be served in the Conservatory so please take the opportunity to speak with our Exhibitors.

By now the judging for the Design and Print Awards will have been completed but you do have a last chance to collect more exhibitors’ stickers. Out of hotel 1330-1730 Networking Activity: Castle/Golf/Leisure

The choice is between a visit to Culzean Castle and Country Park, about 20 miles away, a round of golf on the demanding Lochgreen Course in Troon or just “doing your own thing”. We thank Danwood and Infotech for making these activities possible with their sponsorship.

Conservatory 1915-1945 Conference Dinner Reception

We are very grateful to Robert Horne Business Papers for once again sponsoring our predinner drinks this year.

Portland 1&2 2000-2145 Annual Conference Dinner

Our thanks go to Canon for sponsoring the meal and Océ who have chosen and sponsored the wine for our Conference Dinner.

Portland 1&2 2145-2330 Presentation of Awards & Entertainment

The Conference Dinner is followed by the presentation of the Design and Print Awards by Mark Eaton, Sales Manager at Stephens & George, with grateful thanks for their continued sponsorship of these Awards.

Robbie Glen ends our Conference Dinner with a friendly chat. Robbie was brought up in Lanarkshire and educated at Hamilton Academy and Strathclyde University. He taught in Blantyre for a year before becoming a prison governor. Now retired, he spends his time he spends his time amusing audiences with his wit and repartee. We thank Xerox for their sponsorship.

Wednesday 3 June

0700-0900 Fairways Restaurant Breakfast

An early start for those who can remember last night!

Please remember to arrange to clear bedrooms by 1100.

0930-1010 Gailes Suite(members only) Session 8: “Looking Forward - Looking for Opportunities”. Karen Birch Nippa President Copy Centre Manager Unitech

In these challenging times in NZ we are always exploring the ways we can increase the amount of print and paper being used in NZ. It’s about looking at how we can turn back some of what is being lost in the industry in this economic climate. We need to shift some of the negative perceptions of print and paper that influence the communication / marketing choices being made by our printing customers.

The current economic climate is an ideal time for In-house print organisations to work on internally driven productivity improvement and training and development. It’s important that we invest in our employees so they are able to complete their jobs well and take on new responsibilities in the workplace when needed.

Squeezing ourselves through each month of this current economy crunch, we find agreement on one point. Economists, employers, employees and financial pundits concur that uncertainty remains the constant feature of the new economic order. However, that’s a good reason for us to prepare for the more predictable times ahead. The question is: “What can we do to face down the credit crunch?”

Chair: Duncan Hurst

UPMG 2009u ni v e rs i t y pr in t m a n a g e r s ’ g r o u p c o n f e r e n c e

‘Deal ing with A Mone y Squeeze ’

Conservatory 1015-1045 Coffee, Grand Raffle Draw

The Raffle is only open to delegates and you will need to be there to be in with a chance of a prize!

We are very grateful to all those suppliers who have provided prizes

Gailes Suite 1050-1130 Session 9: “Paper, printing and the Public Sector” (members only) Polly Griffiths Research Fellow, Caledonian Environment Centre Glasgow Caledonian University

An assessment by the Caledonian Environment Centre of how printing practices can contribute to the environmental performance of public institutions. This will give an overview of the environmental drivers being faced by public bodies and GCU’s current progress in addressing environmental performance. The presentation will go on to discuss the emerging carbon agenda and environmental benefits of managed print services. A case study from Fife Council will be presented. •Environmentaldriversbeingfacedbyuniversities •Universityapproachtoimprovingenvironmentalperformance–Ecocampus, recycling, environmental policy •Paperpurchasing,paperconsumptionandpaperwasteintheuniversity •Carbonimplicationsofprintservices–CarbonReductionCommitment,carbon management,savingsthatcanbedeliveredbyprintmanagement–wewilltryand illustrate this with some worked examples based on university data depending on what information is available. •Otherenvironmentalbenefitsofgreatermanagementofprintservices •FifePrint08–overviewofPrintManagementServiceFifeCouncilisintroducingto deliver financial and environmental benefits. This will pick up potential staff behaviour issues that need to be considered when bringing in different systems. Will touch on activities that other councils are undertaking . Chair: Andrew Scott

Gailes Suite 1135-1205 Session 10: “Justifying Equipment and Software Acquisitions” (members only) Richard Griffin Director, Central Piedmont Community College

Want: to require or need. Wish: to desire; long; yearn (www.Dictionary.com) If you believe your in-plant is an acquisition away from really benefiting your institution, and you’re willing to do the work that separates the intentionality of wanting from the passivity of wishing, then this session is for you .

Software/equipment acquisition, like everything else in life, is a process, and if you take the right steps then you’ll get the right outcome. If you come knowing what you want for your inplant and are ready to participate in the process, you will leave with the

beginning framework in your hand for your own situation on how to place the acquisition you want in your in-plant.

Chair: Andrew Scott

1210-1240 Gailes Suite (members only) Session 11: “Conference Feedback”

The Programme Planning Group thought it would be a good idea to get feedback from delegates immediately at the end of conference instead of trying to collect this by email later. So here is your chance to say what did and what did not work and to give some pointers for the 2010 conference.

Chair: Rebecca Hanlon

1245-1250 Gailes Suite Close of Conference UPMG Deputy Chair

A brief look back at the last three days.

1300-1345 Fairways Restaurant Lunch

A final opportunity, for those who have booked lunch, to stock up calorie levels with a 2 course hot or cold lunch which will be available in the Fairways Restaurant.

On behalf of the Executive Committee, you are all wished a safe journey home. Thank you for your support of the 2009 Conference.

We look forward to meeting you again next year when we shall be in Torquay. The dates are from Sunday 6th June to Wednesday 9th June 2010. Why not take advantage of the special delegate rates for 2010 for bookings made before 31st July 2009. You should find a booking form within this programme booklet.

Name OrganisationList of DELEGATES - UPMG Conference 2009 20/05/2009

Telephone/email Arrive Leave

Sun pm Wed am0117 928 8067carol.aleknavicius@bristol.ac.uk

Carol Aleknavicius DelegateUniversity of Bristol

Sun pm Wed am01224 262941a.allan@rgu.ac.uk

Alison Allan DelegateThe Robert Gordon University

Sun pm Wed am01786 467226m.a.s.angell@stir.ac.uk

Margaret Angell DelegateUniversity of Stirling

Sun pm Wed am01509 222249L.J.Atkin@lboro.ac.uk

Lynne Atkin DelegateLoughborough University

Sun pm Wed am0114 2221221j.l.barraclough@sheffield.ac.uk

Janine Barraclough DelegateUniversity of Sheffield

Tues am Tues pm0141 3313776a.m.scott@gcal.ac.uk

Richard Barrett Delegate(day)

Glasgow Caledonian University

Sun pm Wed am0117 928 8295kate.bartlett@bris.ac.uk

Kate Bartlett DelegateUniversity of Bristol

Sun pm Thu am+64 9 815 4395kbirch@unitec.ac.nz

Karen Birch DelegateUnitec New Zealand

Sun pm Wed am0114 225 4763p.bishop@shu.ac.uk

Paul Bishop DelegateSheffield Hallam University

Sun pm Wed am01223 244766j.crane@anglia.ac.uk

Jacqui Crane DelegateAnglai Ruskin University

Sun pm Wed am01443 482023pdavey1@glam.ac.uk

Peter Davey DelegateUniversity of Glamorgan

Sun pm Wed am01793 444373paul.davis@jrs.ac.uk

Paul Davis DelegateThe Research Councils

Tues am Tues pm0141 3313776a.m.scott@gcal.ac.uk

Caroline Dewar Delegate(day)

Glasgow Caledonian University

Sun pm Wed am01509 222193a.j.freer@lboro.ac.uk

Alison Freer DelegateLoughborough University

Sun pm Wed am0845 1964031susan.fry@anglia.ac.uk

Sue Fry DelegateAnglia Ruskin University

Sun pm Wed am01484 472235c.m.garlick@hud.ac.uk

Claire Garlick DelegateUniversity of Huddersfield

Sun pm Wed am0131 4554646g.gauld@napier.ac.uk

Gary Gauld DelegateNapier University

Sat pm Fri amrichard.griffin@cpcc.edu

Richard Griffin DelegateCentral Piedmont Community College

Sun pm Wed am01245 464968cmhackett@hotmail com

Chris Hackett DelegateCMH Consultancy Services

Sun pm Wed am0117 328 4673simon.hampton-matthews@uwe.ac.uk

Simon Hampton-Matthews

DelegateUniversity of the West of England

Sun pm Wed am029 204 17211rhanlon@uwic.ac.uk

Rebecca Hanlon DelegateUniversity of Wales Institute Cardiff

Sun pm Wed am0116 2522442imh3@le.ac.uk

Ian Hickman DelegateUniversity of Leicester

Name OrganisationList of DELEGATES - UPMG Conference 2009 20/05/2009

Telephone/email Arrive Leave

Sat pm Wed amlhoover@bucknell.edu

Lisa Hoover DelegateBucknell University

Sun pm Wed am01582 489340graham.howell@beds.ac.uk

Graham Howell DelegateUniversity of Bedfordshire

Tues am Tues pm0141 3313776a.m.scott@gcal.ac.uk

Gordon Hunter Delegate(day)

Glasgow Caledonian University

Sun pm Wed am0131 4513258d.hurst@hw.ac.uk

Duncan Hurst DelegateHeriot-Watt University

Sun pm Wed am01224 272823d.r.kemp@abdn.ac.uk

Derek Kemp DelegateUniversity of Aberdeen

Sun pm Wed am020 7815 7840leear@lsbu.ac.uk

Alan Lee DelegateLondon South Bank University

Sun pm Wed am0118 931 8085d.j.lewis@reading.ac.uk

Darren Lewis DelegateUniversity of Reading

Sun pm Wed am01752 587262lee.mattock@plymouth.ac.uk

Lee Mattock DelegateUniversity of Plymouth

Sun pm Wed am0141 331 3777s.mccart@gcal.ac.uk

Steven McCart DelegateGlasgow Caledonian University

Mon am Mon pm01786 66887lynne.mcnaughton@stir.ac.uk

Lynne McNaughton Delegate(day)

University of Stirling

Sun pm Wed am0131 4554646a.methven@napier.ac.uk

Andy Methven DelegateNapier University

Sun pm Wed am028 7032 4116m.millar@ulster.ac.uk

Mark Millar DelegateUniversity of Ulster

Sun pm Wed am01443 483023cmorgan4@glam.ac.uk

Clive Morgan DelegateUniversity of Glamorgan

Sun pm Wed am01224 262942m.parker@rgu.ac.uk

Martin Parker DelegateThe Robert Gordon University

Sun pm Wed am01225 386150l.paton@bath.ac.uk

Louise Paton DelegateUniversity of Bath

Sun pm Wed am01392 263065n.phillips@exeter.ac.uk

Nigel Phillips DelegateUniversity of Exeter

Sun pm Wed am01274 235301b.pickles@bilk.ac.uk

Brian Pickles DelegateInprint & Design Ltd

Sun pm Wed am01582 489340david.plummer@beds.ac.uk

David Plummer DelegateUniversity of Bedfordshire

Sun pm Wed am020 7882 5467s.j.redding@qmul.ac.uk

Stephen Redding DelegateQueen Mary, University of London

Sun pm Wed am0141 3313776a.m.scott@gcal.ac.uk

Andrew Scott DelegateGlasgow Caledonian University

Sun pm Wed am0161 247 3720p.squires@mmu.ac.uk

Paul Squires DelegateManchester Metropolitan University

Sun pm Wed am01582 491782roy.stares@ntlworld.com

Roy Stares OrganiserUPMG

Name OrganisationList of DELEGATES - UPMG Conference 2009 20/05/2009

Telephone/email Arrive Leave

Sun pm Wed am0114 222 1221p.tetley@sheffield.ac.uk

Paul Tetley DelegateUniversity of Sheffield

Sun pm Wed am01524 592070s.thomas@lancaster.ac.uk

Stephen Thomas DelegateLancaster University

Sun pm Wed am01793 411601carl.thompson@jrs.ac.uk

Carl Thompson DelegateJRS Document Solutions (Research Councils)

Sun pm Wed am01752 587272j.p.thompson@plymouth.ac.uk

Jo Thompson DelegateUniversity of Plymouth

Sun pm Wed am01225 385475a.tigwell@bath.ac.uk

Andy Tigwell DelegateUniversity of Bath

Sun pm Wed am01752 587272john.trewhella@plymouth.ac.uk

John Trewhella DelegateUniversity of Plymouth

Sun pm Wed am01772 892468mmtweedie@uclan.ac.uk

Martina Tweedie DelegateUniversity of Central Lancashire

Sun pm Wed am01224 262944Bill.Walker@RGU.ac.uk

Bill Walker DelegateThe Robert Gordon University

Sun pm Wed am02380 593944i.wilcox@soton.ac.uk

Ian Wilcox DelegateUniversity of Southampton

Sun pm Wed am01326 211077mark.willey@falmouth.ac.uk

Mark Willey DelegateUniversity College Falmouth

Sun pm Wed am0114 2229290k.j.winter@sheffield.ac.uk

Kath Winter DelegateUniversity of Sheffield

NOTES

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191

UPMG 2009u ni v e rs i t y pr in t m a n a g e rs ’ g r o u p c o n f e r e n c e

‘Deal ing with A Mone y Squeeze ’

Conference Programme Stock kindly donated by Antalis. Cover: Era Silk 200Gsm. Inside Pages Era Silk 150Gsm.