upmg 2011 conference programme

1

Rising to the Challenge

2011 ConfeRenCe

P R o g R a m m e

5 J u n e - 8 J u n e 2 0 1 1

R e d w o rt h H a l l

C o u n t y D u r h a m

U P M GU N I V E R S I T Y P R I N T M A N A G E R S G R O U P

2 3

We also thank all those companies that have provided prizes for the Grand Raffle. Your generosity is very much appreciated by UPMG members.

The members of the UPMG express their sincere thanks to the following companies for exhibiting and/or sponsoring activities during our conference this year:

2 3

Dear Delegate,

On behalf of the UPMG, and the executive, I am delighted to welcome you to the 2011 UPMG Conference ‘Rising to the Challenge’, in Redworth Hall, County Durham. The programme this year is packed with a wide variety of presentations which I hope will support and motivate you ready to rise to the challenges that you may have in the coming year.

If it is your first time at our conference I look forward to meeting you at the newcomer’s reception on Sunday evening, where you have the opportunity to meet all the executive as well as other new delegates in a relaxed informal environment. I am sure you will both enjoy yourself, and benefit from attending the conference, please be sure to ask if you are unsure about anything.

For our regular delegates I am delighted to see you once again, and I hope that you again enjoy our conference. This year we have planned our conference following the feedback that you gave from Torquay 2010.

I would like to offer a very warm welcome to our Keynote Speaker this year - Ray Chambers who has over 30 years experience managing and directing printing plants in the US. We can also look forward to presentation on topics this year that include;- employment law in a nutshell; challenging technologies; and chain of custody with PEFC; I hope you will find all the presentations useful.

I am also pleased to welcome Catherine Chambers from Virginia Polytechnic Institute & State University on behalf of ACUP, and Graham Lowe from Staffordshire County Council on behalf of APCOM; and looking forward to their presentations. We are always pleased to strengthen our links with other professional bodies involved in print, and value the benefits we have experienced over the years. Please take some time to introduce yourselves to Cathy and Graham over the next few days.

I would like to thank our conference sponsors and exhibitors for their continued support, as their valuable contribution enables the holding of this event each year. Within the conference programme there are plenty of networking opportunities for you to discuss and meet with the suppliers and colleagues, and please take time to visit the exhibition during the breaks in conference sessions. Please ensure that you collect all your supplier stickers to gain entry into our prize draw on Wednesday morning with some great prizes.

As always the busy conference programme is accompanied by a full social calendar. In a change from tradition we are having a fancy dress medieval banquetl on Monday evening, I hope that you all enjoy this, and that no-one gets put into the stocks for misbehaving!! On Tuesday our networking afternoon is a visit to the city of Durham with an opportunity to visit the Cathedral, which was voted the best loved building in Britain in 2001. Our Awards Dinner is on Tuesday Night and will be a night to remember as we celebrate the excellence in university print today. We also look forward to announcing the winner of the APME branding competition at the awards night.

I hope that you enjoy the programme over the next few days; I look forward to meeting and speaking to you all during the conference.

Rebecca HanlonChair of UPMG

4 5

Sunday 5 June

1600 - 1730 Blue Room Lounge Registration (tea & coffee)

Teas and coffees and homemade cake are being provided in the Blue Room Lounge for delegates as they arrive..

1800 - 1830 Kelvington 1(members only) “Newcomers” Reception

An invitation is given to all those attending conference either for the first time or after a gap, to meet the UPMG Executive members.

1830 - 1915 Baronial Lounge and Bar Drinks Reception

Once again we are very grateful to Tony Hards (Intelligent Finishing Systems) for sponsoring the drinks at this informal get-together of delegates and suppliers.

1915 - 2145 Restaurant 1744 Dinner

Please book a time for dinner at Reception.

A Table d’hôte meal is a relaxing way to star t our Conference and we gratefully acknowledge the support of Morgana who are sponsoring the wine for tonight’s dinner.

Please note that mobile phones should be switched off in the Restaurant.

4 5

Monday 6 June

Restaurant 1744 0700 - 0900 Breakfast

Breakfast is served from 0700 onwards. It is helpful to the staff of the hotel if delegates ‘fill up’tables.

The first conference session starts at 0930.

Bishop Suite 0930 - 0935 Opening of Conference (members only)

Rebecca Hanlon UPMG Deputy Chair

Rebecca Hanlon - UPMG Chair will get our conference up and running.

Bishop Suite 0935 - 1015 Session 1: KEYNOTE “Critical Success Factors” (members only)

Ray ChambersChambers Management Group

Managing an in-plant carries a unique set of challenges when times are good. We are expected to be better-cheaper-faster in print production, protect the

University’s brand, tutor customers through the ordering and file submission process, and be “green” in the process.

Now, with a struggling economy and falling revenues, printing and copying costs are one of the first areas targeted for cost reduction.

Are there factors that can improve the in-plant’s chances of survival in these turbulent times?

We think so. This presentation will discuss two factors that are frequently overlooked:measuring what you manage, and telling your story.

Chair: Andrew Scott

6 7

1020-1100 Surtees Suite Coffee & Exhibition

Your first opportunity to meet our exhibitors in the Surtees Suite and to start to fill up your Grand Raffle card.

Don’t forget, also, to get your entries in for the Design and Print Awards on the tables in the Bishop Suite.

1105-1145 Bishop Suite(members only) Session 2 Change or Wither on the Vine (CMRT part 1)

Brian Chillcott Senior Partner Reprographic Business Services

Brian has worked across the reprographic industry as both customer and provider, including FM management. He places great importance on dynamic Customer Relationship Management principles (CRM). With the ever increasing pressure on inplant printing to maximise turnover and increase revenue, it essential that Printroom staff and management raise the bar across all operational and relationship management activities.

As new intakes of students demand better and more dynamic services it is paramount that UPMG members use proven CRM techniques to ensure their customer service is better than that provided by external printing organisations. Chair: Francis Reis

1150-1230 Bishop Suite(members only) Session 3: Customer Relationship Management Techniques (part 2) Brian Chillcott Senior Partner Reprographic Business Services

Further considerations on CRM. Chair: Francis Reis 1240-1355 Surtees Suite Lunch & Exhibition

A finger buffet lunch in the Surtees Suite gives you a second opportunity to visit the exhibitors and to collect stickers for your Grand Raffle card

6 7

Bishop Suite 1400-1445 Session 4: An Introduction to Certified Paper (members only) for the Printing Industry Alun Watkins

PEFC UK National Secretary

In response to the print buyer’s interest in providing assurance of sustainable sourcing to their customers, the majority of the UK’s leading paper merchants are

now able to offer a range of certified papers under schemes such as the PEFC (Progamme for the Endorsement of Forest Certification).

PEFC certification is one of the easiest ways of demonstrating that virgin fibre comes from responsibly managed forests that have been independently certified

against a credible forest management certification scheme. Certification also ensures that raw materials and products are tracked through the supply chain using

chain of custody certification at every step of the process.

The presentation will aim to inform delegates about the history of certification schemes, along with the current legal and political agenda. In addition delegates

will learn about what is involved in getting their own chain of custody certification, implementing systems for certification and the benefits that may be gained. With

the growth in companies adopting strict Corporate Social Responsible policies, the demand for certified paper products is only going to increase and means that this is

something that you can no longer afford to ignore.

Chair: Rebecca Hanlon

Bishop Suite 1450-1530 Session 5: Sustaining Operations in Turbulent Times: (members only) Metrics for Survival

CatherineChambersPrint Manager

Virginia Tech, USA

As a follow-up to the morning session on Critical Success Factors, this presentation will include some of the actual metrics used by

Virginia Tech’s in-plant manager to track the performance of her units.

Chair: Andrew Scott

8 9

1535 - 1620 Surtees Suite Tea & Discussions with Exhibitors

Please visit as many exhibitors as you can, not only to get a sticker for your Grand Raffle card but to show our appreciation for their support of this conference.

1625 - 1710 Bishop Suite

(members only) Session 6: Our markets are changing fast - are you changing with them?

Janine Barraclough Duncan Hurst Service Development Manager Director Media Services University of Sheffield Heriot-Watt University Edinburgh

An open discussion for members; introduced by Janine Barraclough, Service Development Manager, University of Sheffield and Duncan Hurst, Director of Media Services, Heriot-Watt University. Janine and Duncan will introduce how student’s habits and expectations are changing, due to advances in technology, and the popularity of different communication platforms such as social media. The session will facilitate a group discussion around the strategies that Print Rooms are adopting, allowing members to share their experiences, thoughts and ideas.

1720 - 1745 Bishop Suite(members only) Annual General Meeting

Rebecca Hanlon UPMG Chair

This is a very important part of conference when delegates will be told the results of the voting for members of the UPMG Executive Committee for the next 12 months. The Treasurer will be presenting the latest financial information and there will also be an opportunity for delegates to raise matters for future consideration by the Executive Committee.

Your attendance would be appreciated by the Executive Committee because the decisions made at this meeting will affect the future of the Group.


8 9

Bishop Suite 1750 - 1830 Meet your Judge - for Awards entrants

An opportunity for all those who have submitted entries for the Design & Print Awards to meet with representatives from Morgana, Ricoh, KonicaMinolta and Canon

who will be judging the entries. We thank Advanced Technologies International for sponsoring this reception

A chance, also, to promote the reasons why your submission

should be judged as the best!

Baronial Lounge 1930 - 2000 Pre-banquet gathering

Join the Lords, Ladies, Knights, Jesters and peasants for a drink (cash bar) before thebanquet and entertainment begins.

The Great Hall 2130 - 2330

A Medieval Banquet and Entertainment

Get into the ‘habit’ of Medieval times. This medieval banquet recreates the atmosphere of medieval times at Redworth Hall and you are invited to join Lord Crosier and his retinue for an evening of feasting, drinking and entertainment which is all good clean

fun with no one being put in an embarrassing position. The humour is suitable for all ages.

The Prince Bishop of Durham will celebrate his birthday at the banquet and pleasant and nonembarrassing surprises are to be experienced as each table vies with each

other to gain the favour of the Lord and Lady of the Manor.

Some Trials and Games will be part of the fun of the evening and songs of a popular nature will be sung during the various feasting courses.

We like audience participation so feel free to join in the fun!

We acknowledge the support of Konica Minolta who are sponsoring tonight’s event.

10 11

Tuesday 8 June

0700 - 0900 Restaurant 1744 Breakfast Served from 0700 with the first conference session beginning at 0915

0915 - 1000 Bishop Suite Session 7: Proskills - Working with employers to promote the Printing Industry within the Skills System

Gary Overton Regional Lead - Northern Region Proskills

Gary will talk about the role of Proskills, as the Sector Skills Council and the work that it is doing with employers to support and improve skills within the industry, attract new talent and ensure that it is recognised as a vital contributor to the UK’s economy. Chair: Paul Bishop

1005 - 1040 Surtees Suite Coffee & Exhibition

A fourth chance to visit the exhibitors. Please make their attendance and support of our conference worthwhile. Don’t forget to have a look at the entries for the Design and Print Awards.

10.40 -1120 Bishop Suite Session 8: ‘The Mile-a-Minute Manager’ - practical employment law for overworked Print Managers - part 1 PhilipLott Solicitor & Employment Law Specialist

In this session, Philip Lott will guide managers through the thicket of law, procedure and practice in dealing with everyday issues facing the managers of small business units. We will concentrate on essentially practical advice - primarily, on how to avoid problems, but Philip will also include strategies for when things ‘go wrong’… The approach will be light-hearted and non-technical - based on inter-active, real-life case studies. The session will address issues such as: What are individuals’ basic employment rights? How should I handle a disciplinary meeting? What should a ‘model’ letter of warning contain? Can I address persistent, intermittent absence - and if so, how?

Chair: Simon Hampton-Matthews

10 11

Tuesday 8 June

0700 - 0900 Restaurant 1744 Breakfast Served from 0700 with the first conference session beginning at 0915

0915 - 1000 Bishop Suite Session 7: Proskills - Working with employers to promote the Printing Industry within the Skills System

Gary Overton Regional Lead - Northern Region Proskills

Gary will talk about the role of Proskills, as the Sector Skills Council and the work that it is doing with employers to support and improve skills within the industry, attract new talent and ensure that it is recognised as a vital contributor to the UK’s economy. Chair: Paul Bishop

1005 - 1040 Surtees Suite Coffee & Exhibition

A fourth chance to visit the exhibitors. Please make their attendance and support of our conference worthwhile. Don’t forget to have a look at the entries for the Design and Print Awards.

10.40 -1120 Bishop Suite Session 8: ‘The Mile-a-Minute Manager’ - practical employment law for overworked Print Managers - part 1 PhilipLott Solicitor & Employment Law Specialist

In this session, Philip Lott will guide managers through the thicket of law, procedure and practice in dealing with everyday issues facing the managers of small business units. We will concentrate on essentially practical advice - primarily, on how to avoid problems, but Philip will also include strategies for when things ‘go wrong’… The approach will be light-hearted and non-technical - based on inter-active, real-life case studies. The session will address issues such as: What are individuals’ basic employment rights? How should I handle a disciplinary meeting? What should a ‘model’ letter of warning contain? Can I address persistent, intermittent absence - and if so, how?


Bishop Suite 1125 - 1210 Session 9: ’The Mile-a-Minute Manager’ - practical employment law for overworked Print Managers - part 2 PhilipLott Solicitor & Employment Specialist

A continuation of the inter-active session with further questions on employment law such as : What entitlements do staff have to time off - and to ‘work-life balance’? When is surveillance of staff legitimate? What does the new Equality Act actually say about equal opportunities? What is ‘indirect discrimination’ - and what does it mean in practice ? When are dismissals fair v. unfair?


Surtees Suite 1220 - 1320 Lunch & Exhibition It will again be served in the Surtees Suite so please take the opportunity to speak with our Exhibitors as this is your last opportunity

. By now the judging for the Design and Print Awards will have been completed but you do have a last chance to collect more exhibitors’ stickers.

OUT OF HOTEL 1320 - 1800 Networking Activity: (members only) The choice is between a coach visit to Durham for a guided tour of the Cathedral or a round of golf at the Woodham Golf and Country Club, Newton Aycliffe.

Those going to Durham should note that the coach will leave the hotel at 1320 prompt. Those playing golf should meet with Riso colleagues in Reception at 1300. We thank The Danwood Group and Riso (UK) Ltd for making these activities possible through their sponsorship.

12 13

1915 - 1945 Baronial LoungeConference Dinner Reception

We are very grateful to Inepro for sponsoring our pre-dinner drinks this year.

1945 - 2000 Front LawnConference Photograph

Delegates are ask to assemble on the front lawn (or inside if wet) for the annual conference photograph.

2000 - 2200 The Great HallAnnual Conference Dinner

Our thanks go to Canon for sponsoring the meal and Océ who have sponsored the wine for our Conference Dinner.

2145 - 2330 The Great Hall Presentation of Awards & Entertainment

The Conference Dinner is followed by the presentation of the Design and Print Awards by representatives from four of our sponsors.

Afterwards there is time to relax and enjoy the rest of the evening.

12 13

Wednesday 9 June

Restaurant 1744 0700 - 0900 Breakfast

Breakfast is served from 0700 onwards. An early start for those who can remember last night!

Please remember to arrange to clear bedrooms by 1100

Prince Suite 0930 - 1015 Session 10: How APCOM members are rising to the challenge Graham Lowe

APCOM Vice President

APCOM was established in 1979, and celebrated its thirtieth anniversary at the Kirklees Conference in 2009. Records have now come to light which indicate it

actually started in1974. APCOM is an organisation for print and communication managers employed within the public sector, with an active membership of over 100 individuals covering 85 authorities across the UK. The Association exists to provide a

network of support and personal development for its members.The public sector at large is facing unprecedented pressures to drive to down costs

and improve efficiencies in line with central government directives. As a direct result many authorities have evaluated the way their

print is managed, both bought in and produced inhouse.

Over the past 12 months many APCOM members have been subject to reviews,rationalisation and in some cases closure. The thirst for “cashable” savings has put many

print inplants at risk, and there is no sign of a change in direction.

APCOM Vice President, Graham Lowe, offers an insight as to how its members are fighting back and “rising to the challenge” to enable not only business survival but business growth. Most significantly the internal print unit was re-branded as Print

Commissioning Services (2006) and relocated in to purpose built facilities in 2009. Between 2008 and 2011 PCS have won eight national print awards; recognition of

unit’s focus on continuous improvement and development.


14 15

1140 - 1210 Prince Suite

Session 11: The Way Ahead - from UPMG to AMPE

Rebecca HanlonUPMG Chair

An opportunity for members to see what lies ahead for the Group particularly in thelight of the proposed change of name (as soon as the Government allowsapplications for organisations to become Charitable Incorporated Organisations) inrespect of the web site, the brand and publicity.


Session 12: “Conference Feedback


The final session at this year’s conference gives the opportunity to delegates to pass on comments and ideas so that these might be taken into consideration when planning the 2012 programme.

A Delegate Feedback Questionnaire is included in your pack and it would be appreciated by the Executive Committee if you could take the time to complete this and hand it in, or post it, to Roy Stares before 24th June.


Close of Conference


A brief look back at the last three days.

1210 - 1220 Restaurant 1744

LunchA final opportunity, for those who have booked lunch, to stock up calorie levels with a 2 course hot or cold lunch which will be available in the restaurant.On behalf of the Executive Committee, you are all wished a safe journey home. Thank you for your support of the 2011 Conference.

We look forward to meeting you again next year when we shall be at The Vale Resort near Cardiff. Why not take advantage of the opportunity to book using this year’s budget money.

You should also find a booking form in your delegate pack..

14 15

Name OrganisationList of Delegates 20/05/2011

Telephone/email Arrive Leave

Sun pm Wed am0117 928 [email protected]

Carol Aleknavicius DelegateUniversity of Bristol

Sun pm Wed am01786 [email protected]

Margaret Angell DelegateUniversity of Stirling


Paul Atkins DelegateLoughborough University


Nigel Barnes DelegateUniversity of Surrey


Janine Barraclough DelegateUniversity of Sheffield


Richard Barrett DelegateGlasgow Caledonian University


Kate Bartlett DelegateUniversity of Bristol


Paul Bishop DelegateSheffield Hallam University

Sun pm Wed [email protected]

Eric Brown DelegateUniversity of Surrey


Ginnette Casey DelegateCanterbury Christ ChurchUniversity

Sat pm Fri [email protected]

Ray Chambers DelegateUSA


Paul Clayton DelegateSheffield Hallam University


David Conroy DelegateSchool of African Studies, London


Greg Cowper DelegateHeriot Watt University


Peter Davey DelegateUniversity of Glamorgan


Paul Davis DelegateThe Research Councils UK (JRS)


Sean Flint DelegateAnglia Ruskin University


Sue Fry DelegateAnglia Ruskin University


Claire Garlick DelegateUniversity of Huddersfield


Sarah Gibbon DelegateGoldsmiths College


Kathryn Gould DelegateUniversity of Glamogan


Alan Green DelegateUniversity of Bristol


Chris Hackett DelegateCMH Consultancy Services

16 17




Simon Hampton-Matthews

DelegateUniversity of the West of England


Rebecca Hanlon DelegateUniversity of Wales InstituteCardiff


Duncan Hurst DelegateHeriot-Watt University


Derek Kemp DelegateUniversity of Aberdeen


Alan Lee DelegateLondon South Bank University

Tues am Wed am01785 276052

[email protected] Lowe DelegateStaffordshire County

Council/APCOM

Sun pm Tues pm0208 223 [email protected]

Steve Marlow DelegateUniversity of East London


Steven McCart DelegateGlasgow Caledonian University

Sun pm Tues pm0131 650 [email protected]

Stuart McLean DelegateUniversity of Edinburgh


Martin Parker DelegateRobert Gordon University


Louise Paton DelegateUniversity of Bath


Nigel Phillips DelegateUniversity of Exeter


Brian Pickles DelegateInprint & Design Ltd


David Plummer DelegateUniversity of Bedfordshire


Mark Ramsay DelegateLoughborough University


Steve Redding DelegateSchool of Oriental & AfricanStudies


Francis Reis DelegateUniversity of Plymouth


Carl Schofield DelegateUniversity of Hull


Andrew Scott DelegateGlasgow Caledonian University


Teresa Spear DelegateUniversity of Plymouth

Sun pm Thu am01582 [email protected]

Roy Stares DelegateUPMG


Paul Tetley DelegateUniversity of Sheffield


Steven Thomas DelegateLancaster University




Jo Thompson DelegateUniversity of Plymouth


John Trewhella DelegateUniversity of Plymouth


Bill Walker DelegateRobert Gordon University


Chris Ward DelegateCranfield University


Ian Wilcox DelegateUniversity of Southampton

16 17




Jo Thompson DelegateUniversity of Plymouth


John Trewhella DelegateUniversity of Plymouth


Bill Walker DelegateRobert Gordon University


Chris Ward DelegateCranfield University


Ian Wilcox DelegateUniversity of Southampton

18 19

5

6

17

18

19

20

= front face of space

7 8

9 10

11 12

13 14

15 16 CanonDanwood

EMOS

GenusGroup

Inepro

Ricoh

KonicaMinolta

Océ

OfficeImpressions

RISO

MagnaCarta

AntalisMcNaughton

Morgana

Muro-Digital

Presstek

ColourConfidence

Grafityp(Roland)

store

store

kitchen entrance

bar

teas/coffees/lunches

steps up(24) fromground level

SURTEES SUITE1st floor

xx xx

xx

xxxx

xxxx

xxxx

xxxx

xx

xx

xx

xx = double 13A socket

1

2

3

4

PhillipsPlastics

Advanced Tech.

Altman Tech.

18 19

NOTES

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

20

Rising to the Challenge

upmg 2011 conference programme

Documents