unlock the power of force.com @salesforce
TRANSCRIPT
Unlock the Power of SAP with Force.com Platform
Andrew LeighDirector PlatformSalesforce.com
Kim KirkconnellITS Strategic Planning DirectorKimberly-Clark
Kimberly-Clark: Leading the World in Essentials for a Better Life
57,000+ employees worldwide
$20.8 Billion in Net Sales in 2011
Well-known global brands
#1 or #2 position in more than 80 countries
1.3 billion consumersuse our products daily
Where we began…
High Implementation costs
Long deployment cycles
High maintenance costs
Poor online performance
Promise (TASC)Product Database
Promise (TASC)Product Database
SAP R/3Transaction System
SAP R/3Transaction System
CIP (BW)Reporting System
CIP (BW)Reporting System
SAP CRM5.0
SAP CRM5.0
SAP CRM 5.0 Integrated with SAP R/3
Why Salesforce?
Less than 6 months to implement
Cost Efficient Deployment
No Upgrades
Ease of Global Deployment
Flexible User Interface
Ease of Customization
14+ Apps on Force.com
Master Data Management
Recruiting
Training
Campaigns
SAP Integration
Built in Chatter for Collaboration
What Did We Build on the Platform?
Kimberly Clark Application Landscape
Customer Management
ROI
Workplace
CTM
Training
Sales Marketing
HR Finance
G and A
Collaboration
Expose 2.0
salesforce Other Cloud On Premise
MDM
Safety
Scientific
How Are We Integrating With SAP?
New Account
Account
Price
Opportunity
Product
Customer Master
Invoice
Payments
PriceLists
Chargebacks
Material Master
Tra
nsa
ctio
na
l His
tory
Col
lab
ora
tion
New Customer
Changed Customer
Closed/Open Invoice
Payments/Payment History
New Pricelist
Changed Pricelist
Opportunity to Order
Product Sales
New Item
Changed Item
FI
LO
Cross Company Collaboration
Over 3100 Chatter Users
Enabled Global Collaboration
500+ Chatter Groups
~1000 Posts per month
Connecting and Selling through Digital Sales Aids
Industrial Manufacturing App Healthy Workplace App
Best Practices
Set Naming standards for objects, fields, etc.
Start small, built incrementally
Leverage the experts for integration
Agile development. Frequent reviews.
Executive support
Business Benefits
108% ROI achieved
Increased visibility and collaboration
Increased general employee productivity
Improved customer retention
Increased manager productivity
Reduced technology cost