QuestDirect.org

UNITING BUSINESS AND TECHNOLOGY

Transforming Your Organization with Proactive Monitoring for EnterpriseOne

December 4th, 2013 Session ID: 103100

Jeff Amerine Director of Technology & Managed Services

QuestDirect.org

CD Group Overview• U.S. Based, National Presence

• Global Project experience

• We have been delivering solutions to JD Edwards customers for twenty years

• Full Service Project Services companyfocused on JD Edwards customers

• Managed Services business focused on delivering operational support to JD Edwards customers

• Oracle Platinum Partner

• Recognized as the top JD Edwards upgrade partner in 2011 for North America

QuestDirect.org

CD Group ResourcesProfile

•Full service covering all disciplines

•Over 100 employee based resources

•Minimum 10+ years JD Edwards experience

Skills •Project Management

•JD Edwards Applications

•JD Edwards Development

•JD Edwards Technology

•Oracle Business Intelligence

•Hyperion

•Oracle CRM OnDemand

•Business Consulting

QuestDirect.org

What are Managed Services?

Proactive AnalysisLeveraging the best in application,

technical and development support.

EnablementTraining, Coaching, Mentorship and

Achieving Best Practices

MonitoringAutomated Monitoring Tools

Reporting, Trending and Alerts for the Application, Database and Hardware.

Reactive SupportBreak/Fix Issue Resolution, Integrations and

ExtensionsServices Provided under an SLA

Partnership

The goal is outstanding management of your enterprise system.

QuestDirect.org

CD Group’s Monitoring SolutionProactive Monitoring• Provides early detection of issues / problems before they become a critical

issue.• Customer is notified of issues as they are discovered• Based on agreement with customer CD Group can correct issues or simply

advise customer that there is an issue.

Preventive Maintenance• CD Group will perform a standard list of preventive tasks on customers

system. • Services are designed to proactively manage the environments to prevent

issues occurring.

Performance Analysis• CD Group will perform a standard list of performance tests and procedures.• Designed to detect and analysis performance and trending of the system.

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Reporting & TrendingComponent Tasks / Checks Reporting in i-ON Alerts

Application Work Center Message Available Application Interfaces (z-Tables) Available Application Data Transactional Data Condition Application Post Dating Updates Application SQL Updates Application Master Data Completeness / Review Application Integrity Reports CNC Subsystems Jobs CNC Batch Job Statuses (W, P, S) Available CNC Package Builds Available CNC Business Function Timeouts Available Servers CPU Utlization (Windows, Linux) Available Servers Disk Space (Windows, Linux) Servers Disk I/O (Windows, Linux) Available Servers Memory Utilization Servers Server Errors (Event logs - E1 failures) Servers Server Up status / Uptime Servers Server Errors (Linux, Windows log) Web Servers Http Server (Running) / Uptime Web Servers Http Server (Log Mining) Web Servers JVM Server (Running) Web Servers JVM Server (Log Mining) Web Servers Production login count (Performance on JVM) Available Web Servers Production login count (License count) Logic Server JDE Service (Running) Logic Server Zombies Kernels Available Logic Server Logic server kernel Log Mining Database Database (Running) Database Database Backups Database Database Log mining (Oracle, SQL)

QuestDirect.org

Proactive Maintenance ItemsComponent Tasks / Checks Frequency

Operating Systems Event Viewer Review - Deployment Server twice / weekOperating Systems Event Viewer Review - Deployment Server twice / weekOperating Systems Event Viewer Review - Web Server twice / weekEnterprise Server Porttest successful for JPD & PD twice / weekEnterprise Server User / call object kernel ratio adequate twice / weekEnterprise Server Review of active kernel JDE logs twice / weekJDE System Admin Technical Purge Jobs running as scheduled once / monthJDE System Admin Review of ESUs and OMW Projects once / monthJDE System Admin Package Cleanup (CD Group Policy) once / monthWeb Servers JAS Services are up twice / weekWeb Servers Logon to JPD succeeded twice / weekWeb Servers Interactive Application launched twice / weekWeb Servers Job R0006P submitted successfully twice / weekWeb Servers User / JVM ratios adequate twice / weekWeb Servers JAS logs reviewed twice / weekDatabase Database have been backed up twice / weekDatabase Enough disk space for data/log files to grow twice / weekDatabase Database logs are clean of errors twice / weekDatabase Maintenance plans are scheduled and running twice / week

QuestDirect.org

Reporting Examples

QuestDirect.org

QuestDirect.org

APRIL 7-11, 2013DENVER CONVENTION CENTERDENVER, COLORADOQuestDirect.org/

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