Unit HSC M4 – Communication in health

and Social care

23rd January 2017Week 4

Time to think………Pyramid

1 2 3 4 5

The numbers in the other bricks are found by adding the numbers in the two bricks immediately below.

Learning Outcomes• Describe the working relationships of

a care assistant in HSC• Outline legislation, policies and

procedures relating to the management of information

• Explain Common Law Duty of Confidentiality

• Explain how and when to seek advice about confidentiality

Recap• C2 -Discuss the role of

communication in building and maintaining professional relationships.

Remember to include topics such as :-ListeningEmpathisingBuilding trustconfidentiality

Care Assistant• A day in the life of.........• In their role who do they have

working relationships with and how important is communication in fulfilling this role?

Spelling- colleagues

Have you met your objectives?

Learning Outcomes• Describe the working relationships of

a care assistant in HSC• Outline legislation, policies and

procedures relating to the management of information

• Explain Common Law Duty of Confidentiality

• Explain how and when to seek advice about confidentiality

Legislation relating to the management of information• What can you remember?

Care Act 2014- Clause 45 of the Care Act focuses on ‘supply of information’. This relates to the responsibilities of others to comply with requests for information from the safeguarding adults board. The Human Rights Act 1998 Under Article 8 of the European Convention on Human Rights, individuals have a right to respect for their private life.

Common Law Duty of Confidentiality• Common law is not an Act of Parliament but it is

a form of law based on previous court cases decided by judges.

• There are three circumstances where disclosure of confidential information is lawful these are:

• where the individual to whom the information relates has consented

• where disclosure is necessary to safeguard the individual, or others, or is in the public interest

• where there is a legal duty to do so, for example a court order

Case Study• Simon has just finished a busy night shift at

Ranvilles Nursing Home. It has been a difficult night shift with residents waking up and becoming confused and noisy. Simon and a colleague leave the home to catch their bus and chat about the nights events. A relative overhears them and makes a complaint.

• 1. What is the underpinning value that Simon has broken?

• 2. If the relative had not overheard is the behaviour still unacceptable?

Have you met your objectives?

NHS• The NHS is committed to the delivery of a

first class confidential service.• The NHS Confidentiality model:-• PROTECT – look after the patient’s

information;• INFORM – ensure that patients are aware of

how their information is used;• PROVIDE CHOICE – allow patients to decide

whether their information can be disclosed or• used in particular ways.

Caldicott Principles Justify the purposeDon’t use patient identifiable information

unless it is absolutely necessaryUse the minimum necessary patient

identifiable informationAccess to patient information should be on a

need to know basisEveryone should be aware of their

responsibilitiesUnderstand and comply with the law

Confidentiality Breaches• What could they be?

NHS

Reflect• In your placement how is

confidentiality maintained?

Bring in placements books tomorrow

Unit HSC M4 – Communication in health

and Social care

24th January 2017Week 4

Time to Think…………• Words from :-

• SPIROMETER

Spirometry Test

Learning Outcomes• Summarise the working relationships

of a social worker• Describe how a health and social care

practitioner maintains security of data• Explain how to store data online

securely• Explain how to store paper based

personal records in HSC

ICT TaskSocial WorkerExplain as a social worker who you would be in a working relationship with.What skills would you need to do this job?

Recap• B2- Describe working relationships

that a health and social care practitioner will have.

Remember you must describe a minimum of three working relationships in detail.Last week you looked at the Care Home Manager

Board Blast

How can HSC Practitioners maintainsecurity of data?

Small Group Activity• You will be given a heading and in

your groups you need to describe how the health and social care practitioner maintains security of data.

A1

Data on-line• What are we going to consider?

Remember:-• Do not reveal passwords to

other professionals• Change passwords at regular intervals to prevent anyone else using them.• Use a password-protected

screen-saver to prevent casual viewing of patient information by others

Have you met your objectives?

Placement• Completion of placement records.

Unit HSC M4 – Communication in health

and Social care

25th January 2017

Time to Think…………• Times Table Bingo

Learning Outcomes• Identify three features of active

listening• Examine confidentiality through HSC

case study discussions• Explain the importance of a HSC

practitioner displaying a positive self-image

Recap• Let’s practice our active listening

skills

Glue Ear

Have you met your objectives?

Case Studies• Small group activity.• You will be given three case studies

to discuss in your groups. Each case study explores confidentiality. Consider each situation and give your opinions.

• Be ready to feedback to the group.

Positive Self-Image• Professional standards and building

the reputation of the service or organisation are important in health and social care why?

Let’s Play Taboo

End of Unit Evaluation-M4• How effective was the teaching and learning

approach during this unit ?

• Did your lecturer support you with your assignment and help you understand the criteria for this?

• Please evaluate your own contribution to the unit in relation to attendance, attitude to learning and completion of home learning tasks.