Min Ho Choi IELKim Da Han G

Song Min Kyo G

English for Business Studies:

Unit 7 : Labour relations

Unit 8 : Production

Hankuk University of Foreign Studies

English for business Studies : Unit 7 Labour relations

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English for business Studies : Unit 7 Labour relations

Black Rus-sian

Bloody Mary

Margarita

Singapore Sling

Kamikaze

Blue Hawaii

White Rus-sian

Screw-driver

Question Selection

Choose your favorite cock-tail!

1. Labour Unions

English for business Studies : Unit 7 Labour relations

1. What are labour unions or trade unions?

People who represent worker’s in-terest.

2. What do they do?

They negotiate with employers about wages, working conditions, working hours and etc.

3. What can they do when dissatis-fied?If dissatisfied, they can take

such action called ‘industrial ac-tion’ and also take certain ac-tions such as working-to-rule, or go-slows (slowdown).

English for business Studies : Unit 7 Labour relations

2. Vocabulary

1. Collective bargain-ing

2. A strike

3. A go-slow (GB) or slowdown (US)

4. Working-to-rule

5. Industrial action

6. To picket

a) A general term for strikes, go-slows, work-to-rules, and so on

b) A deliberate reduction in the rate of produc-tion, as a protest

c) A stoppage of work, as a protest against work-ing conditions, low pay, and so on

d) Negotiations between unions and employers about their members’ wages and working condi-tionse) To protest outside a factory or other workplace, and try to persuade workers and delivery drivers not to enter

f) Deliberately obeying every regulation in an or-ganization, which severely disrupts normal opera-tions

< Are you ready? >

English for business Studies : Unit 7 Labour relations

2. Industrial relations

1. What are frequent cause of bad labour rela-tions?

2. What have the consequences of labour-market deregulation been?

3. Why can these consequences be a problem for management?

Bad communications; an adversarial (management vs. workers) attitude; a lack of consultation; and unions de-fending uneconomic working practices

Working conditions of many people getting much worse; the creation of many unskilled, casual part-time jobs done by non-unio-nized workers.

If workers are not represented by a union, there is no one representing the workers for management to nego-tiate with before or during a dispute.

English for business Studies : Unit 7 Labour relations

1. Manual workersa) People who work with their hands

2. Vocabulary

2. Trade union

3. Consult

4. Adversary

5. Uneconomic

6. Tyranny

9. Confrontational

8. The public sector

7. Deregulation

10. Conglomerate

d) A union for workers with a particular type of job

c) To ask someone’s opinion before making a de-cision

b) an opponent or enemy

j)Too expensive, wasteful, loss-making

g) Unlimited and unfairly used power

i) Ending or relaxing restrictive laws

f) Areas of the economy run by the local or na-tional government

h) Hostile, almost aggressive, seeking conflicts

e) A large corporation, made up of a group of companies

< Are you ready? >

English for business Studies : Unit 7 Labour relations

Bonus Page

1. Production decisions

English for business Studies : Unit 8 Production

1. What particular skills do you think produc-tion and operations managers require?

mathematical knowledgetechnological knowledge and skills

2. What do you think the objectives of a production department usually are?To produce goods, usually to pro-duce a specific goods or items

2. Vocabulary

Capacity

Component

Inventory

Lead time

Location

Outsourcing or contract-ing out

Plant

Subcontractor

1. Any company that provides goods or services for an-other one

2. Any of the pieces or parts that make up a product, machine etc.

3. Buying products or processed materials from other companies rather than manufacturing them

4. The (maximum) rate of output that can be achieved from a production process

5. The buildings, machines, equipment and other facili-ties used in the production process

6. The geographical situation of a factory or other facil-ity

7. The stock of any item or resource used in an organi-zation (including raw materials, parts, suppliers, work in process and finished products)

8. The time needed to perform an activity (i.e to manu-facture or deliver something)

English for business Studies : Unit 8 Production

< Are you ready? >

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2. Quality

English for business Studies : Unit 8 Production

When consumers talk about quality, what different aspects or criteria do they have in mind? How would you define quality in relation to the following?

1

3

4

5

2

A fast-food snack

A raincoat

A small car (US automo-bile)

A tennis club

A restaurant meal

Speed, price, reasonable taste

Waterproof, Style, Appear-ance

Price, reasonable function

Atmosphere, facility sys-tem, membership

Food has to be delicious!

English for business Studies : Unit 8 Production

Thank you !