Learning aim C:

Investigate the

importance of customer

service

Explain the skills needed to deliver customer service

Compare the skills required by different organizations

Recommend and justifyimprovements to poor customer service

Learning Aim B:

Investigate the appeal of

international travel

Compare the contribution of

different features to the appeal of European and worldwide

destinations

Learning Aim C:

Plan international holidays

Plan holidays which includes an itinerary

Justify the choices made within itineraries

Analyse ways they could be adapted to meet the needs of different visitor types

Learning Aim A:

Investigate travel and

tourism customer service Explain the aims of customer service

Compare and contrast how customer service helps the

organisations to carry out their role

Learning Aim B:

Explore the needs and

expectations of customer

Explain the needs of customers

Compare how organisations respond to customer needs

Evaluate the success of organisations in meeting and exceeding customer needs.

SucceedBTEC First Award in Travel & Tourism

Travel & Tourism Year 11

Unit 3: The Travel and Tourism Customer

Experience

Unit 4: International Travel and

Tourism Destinations

Your Future…

Controlled Assessment

DIRT

Improvement Time and Resubmission

Controlled Assessment

DIRT

Improvement Time and Resubmission

Start Unit 3

Start Unit 4

Develop independent and organisational skills

Demonstrate critical thinking skills

Develop resilience and self-belief

Succeed in assessments

Attend after school intervention

Learning aim B:

Investigate the appeal of

international travel

Explain how the features of different European and worldwide destinations contribute to their appeal for different visitor types

Develop a Growth Mindset

Learning Aim A:

Investigate international

destinations and gateways

Identify continents and regions

Locate major gateways from different continents

Explain typical air travel routes

Develop independent and organisational skills

Succeed in assessments

Succeed in assessments

Learning Aim A:

Explore the UK travel and tourism sectorDiscuss the importance of the travel industry to the UK economy

Learning Aim B:

Explore industries and key organisations in the sector

Explain the purpose of key organisations and their benefitsDiscuss the characteristics and

functions of different organisationsJustify the advantages and

disadvantages of interrelationships between travel and tourism

organisations

Learning Aim C:

Explore the role of

technology in the sector

Identify different consumer technologies

Explain how technology can change the customer experience

Unit 1: Exam

Mock Exam – Passed Papers

LeadBTEC First Award in Travel & Tourism

Travel & Tourism Year 10

On to Year 11…Unit 1: The UK Travel and Tourism Sector

Unit 2: UK Travel and Tourism

Destinations

Start Unit 1

Develop resilience and self-belief

Attend after school intervention

Improvement Time and Resubmission of this unit

Complete Unit 2

Learning aim C:

Plan UK holidays to meet

visitors needs

Plan UK holidays which

includes an itinerary

Justify the choices made

within itineraries

Analyse ways they could

be adapted to meet the

needs of different visitor

types

Learning Aim B:

Investigate the appeal of

UK tourism destinations

Describe how different types of destinations can appeal to different types of visitors

Recommend ways tourist destinations can increase their appeal to different types of visitors

Justify recommendations about how tourist destinations can increase their appeal

Attend after school intervention

Attend after school intervention

Learning Aim A:

Explore UK travel and

tourism destinations and

gateways

Locate travel and tourism destinations

Explain how to travel to and from each destination

Introduction to TravelIdentify and locate different

destinations in the UK and wider world and routes to reach them

Compare different types of travel customers and their needs

Develop independent and organisational skills

Unit 2 Part 1

Controlled Assessment

DIRT

DIRT

Learning Aim A:

Explore the UK travel and tourism sectorDiscuss the importance of the travel industry to the UK economy

Learning Aim B:

Explore industries and key organisations in the sector

Explain the purpose of key organisations and their benefitsDiscuss the characteristics and

functions of different organisationsJustify the advantages and

disadvantages of interrelationships between travel and tourism

organisations

Learning Aim C:

Explore the role of

technology in the sector

Identify different consumer technologies

Explain how technology can change the customer experience

Mock Exam – Passed Papers

AspireBTEC First Award in Travel & Tourism

Travel & Tourism Year 9

On to Year 10…Introduction to Travel

and Tourism

Unit 1: The UK Travel

and Tourism Sector

Unit 2: UK Travel and

Tourism

Destinations (LAA)

Unit 4: International Travel andTourism Destinations (LAA)

Introduction to Travel

Develop independent and organisational skills

Explore industries and key

Unit 2

Learning Aim A:

Explore UK travel and

tourism destinations and

gateways

Locate travel and tourism destinations

Explain how to travel to and from each destination

Unit 4

Learning Aim A:

Investigate international

destinations and gateways

Identify continents and regions

Locate major gateways from different continents

Explain typical air travel routes