unfold consulting - concept & services

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  • 1. Building a Partnership to Grow Your Business
  • 2. Together with you, Unfold CONSULTING defines andimplements a bespoke improvement plan, that combinesRevenue Generation tactics &Customer Engagement methodology
  • 3. We Unfoldyour revenueblockersOur Approach
  • 4. Enhance your team skills set?Engage with your clients?Improve your profitability?Increase your revenue?What are Your Business Goals?...Unfold designs & deliversthe right solution for you
  • 5. AnalysisIncentives StrategyTeams ToolsCustomersThe All in OneSolutionYour Hands-OnSolutionWe identify your blindspots & revenue blockersWe design acustomisedimprovement planWe implement itwith you and yourteamWe focus on revenueopportunitiesWe enhance yourteam experienceWe motivate yourinternal & externalcustomers
  • 6. Our ServicesFocusing on all revenue generating departments,our audits identify what we call revenue blockersusing our own methodology. Our feedback isprovided in a clear and measurable formatWe subsequently draw a precise plan of action thatintegrates into your company strategy to impact onrevenue led objectivesUnfold takes on the full or partialimplementation of the agreed plan of action,together with the in-house teams. Ourparticipation is based on a short time boundedand impactful on-site/off-site collaborationWe review the plan on an ongoing basis toensure continued focus and results delivery.We update your designated contacts whilstensuring an effective communication flowbetween all partiesAUDITPROJECTMANAGEMENT
  • 7. Our ServicesUnfold takes into account the economical andinfrastructure set up and combines it with adetailed examination of the competitor set,market mix opportunities and in-depthindustry knowledgeOur impact and added value is in establishingand/or validating headline revenue projectionsupported by a structured sales & marketingstrategyTogether with our associates, we design anddeliver bespoke training programmes that aresuited to our clients needs and environmentDelivered on a 1-2-1 basis or to a group, ourcommunication combines dynamic methodsand clarity of the objectivesFEASIBILITYANALYSISTRAINING
  • 8. Our modularsolutionHR & LegalAreaHospitalityAreaTechnologyAreaYour Business OutsourcingSolutionREVENUE GENERATION&CUSTOMER ENGAGEMENTOur team of expertscover over 40business disciplinesExpertise on demanddelivered worldwide byhand-picked associatesCost effective processwhich impacts onyour profitsMarketingArea
  • 9. The CompanyUnfold Consulting Ltd was set up in March 2010 to provide strategicexpertise and support in the field of Revenue Generation. The companyturned over circa 80K in year 1We define improvement programmes that combine Revenue Generationtactics and Customer Engagement methodologyWith a growing portfolio of clients turning over 4M+, ranging from singleprivately owned hotels to portfolios of operated/managed and franchisedproperties , Unfold Consulting is a recognised expert in audit, strategysetting and implementationWe impact on the front and back office functions to influence thecustomer experience in view of generating higher revenues and improvehotel/brand positioning
  • 10. Its FounderSylvie Cartiser Managing Director, has worked for 22 years in the UK inthe hospitality sector. She held various Sales & Marketing roles with HiltonInternational, New Otani, City Inn Contemporary Hotels (now part of theHilton family), The Ascott Group (Serviced Apartments) to name a few.Besides managing Marketing budgets of up to circa 400K, Sylvie wasresponsible in her last role for a team of 11 individuals across twocountries and a portfolio generating a total revenue of circa 35MSylvie was awarded Entrepreneur of the Year in 1986 when she createdObjectif+ (Qualitative/Quantitative Market research) after graduation anddeveloped a portfolio that included Marks & Spencer, France Telecom,Credit AgricoleAs a recognised Member of the Institute of Hospitality (MIH) , Sylvie is afirm believer in promoting best practice, enhance skills and raise theprofile of the hospitality industry
  • 11. Our Clients
  • 12. What our network says aboutUS!Unfold gave us a very quick and accurateassessment of the strengths andweaknesses of our existing team andrapidly established a frame work for themto follow going forward.In 2 short months of assistance andsupport we have established a fantasticnew team who have a well organised wayof working and a detailed action plan tofollow to produce the resultsIcon Hotels"Sylvie assisted in the feasibility analysisof numerous high-level hospitality assetacquisitions throughout gateway citieswithin the United Kingdom. Her insightinto market dynamics / performance,competitor analysis, source / cross / key-feeder markets and their segmentationproved invaluable in establishing /validating headline revenue projections,and the investment decision process The Ascott Ltd"Working with Unfold Consultancyhas given us the advantage of havingthe knowledge, experience, andactive participation that were neededin order to organise, structure, trainand having a result oriented Salesforce team.D-Hotel Konzept
  • 13. Why is Unfold your Solution?Our testimonials areevidence of our work ethicand ability to deliverOur professional successesare linked to revenuegeneration, relationshipbuilding, trust and ability todeliverOur can do approach iscontagious, our trainingsessions are intenseOur clients turnover4million +Proven track record ofincreasingTotal RevenueOur clients areoperators, owners,franchisees,managementcompanies
  • 14. Lets Unfold our Partnershipand TogetherGrow your Business!Registered address: London / UKTel: +44(0) 20 7193 4138Mob: +44 (0) 7957 203 362Skype: sylvie.cartiserEmail: sylvie@unfoldconsulting.comWebsite: www.unfoldconsulting.comCompany number: 7213014VAT reg no: 112 0520 86