understanding the cisco virtualization...

Understanding the Cisco Virtualization Experience BRKUCC-2933

Sijin Abdulkarim, TME

© 2013 Cisco and/or its affiliates. All rights reserved. BRKUCC-2933 Cisco Public

Agenda

What is a Virtualized Experience

The Virtualized Workspace

How the Virtualization Experience Media Engine works

Enabling Cisco Jabber for Virtualized Environments using Virtualization Experience Media Engine

Design & Deployment Considerations

Q & A

3

What is a Virtualized Experience


Cisco Products

Virtualized Data Center Borderless Network Collaborative Workspace

Identity Services Engine

Routing (ISR)

WAAS

AnyConnect

HYPERVISOR

STORAGE

Adaptive Security Appliance

Cisco Jabber

Any Device

Virtual Desktop End-points

Cisco Virtual Workspace Smart Solution Design

Client Apps SaaS Web

DESKTOP

VIRTUALIZATION Unified CM

Contact

Center

Desktop OS

Cisco

Collaboration

Apps

Unified Computing

System

Nexus 1000v

vASA

vWAAS

Network Services

Unified Fabric

Unified Access

Wireless Wired

5


• Voice/Video embedded in the display protocol

• Media flow goes all the way back to data center and back

• Heavy processing on virtual desktop in data center

• Bandwidth explosion

• Latency and jitter

• Display protocol and possible endpoint become unstable

Virtual Desktop 1

Virtual Desktop 2

Cisco

Unified

CM WAN

Thin

Client

Display Protocol

Thin

Client

Media Flow

Data Center

Signalling

Signalling

Display Protocol

Media Flow

Voice, Video, Virtual Desktop Challenge

6


Virtual Desktop 1

Virtual Desktop 2

WAN

Display Protocol

Data Center

Signalling

Signalling

Display Protocol

Zero

Client

Zero

Client

Media Flow

Call Control Signalling

Call Control Signalling

• UC media “voice/video” (RTP) flows outside the display protocol

• Signaling of Cisco UC Client back to Unified CM remains inside the display protocol

• QoS can be used on media

• Path is optimized

• Location Awareness and 911, Codec selection, CAC, SRST, Reference, Time Zone, Dial-Plan

Voice, Video, Virtual Desktop Zero Clients

7

Cisco Unified Communications Using Desk Phone Control

Cisco

Unified

CM


Virtual Desktop User 1

Virtual Desktop User 2

Cisco Unified

CM

VXI Cloud

Desktop Virtualization Display Protocol

Desktop Virtualization Display Protocol

Call Control

Signalling

Call Control

Signalling

RTP Media

Convergence of VDI, Video, and Voice

8

Efficiently Bringing Rich Media and VDI Together

The Virtualized Workspace


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Cisco Virtualization Experience Media Engine (VXME) Enabling Cisco Jabber for Virtualized Environments

• Enables Jabber to run in virtualized environments on thin clients and Windows PCs

• High definition audio and video via local media processing

• Quality of Service for voice/video media

• MediaNet compatible

• Integrated Unified Communications accessories

• Supported with Citrix XenDesktop, Citrix XenApp Published Desktops, VMware View

Voice and video is processed locally by VXME

and rendered within the hosted virtual desktop

for a consistent Cisco Jabber experience

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Integrated UC Accessories Designed for Cisco Accessories

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• Handset Jabra Handset 450 for Cisco * USB Plug & Play DECT cordless handset

* Rechargeable battery, 8 hours talk time, 40 hours standby time

• Handsfree Jabra Speak 450 for Cisco * Wideband Audio Plug & Play speakerphone using USB or Bluetooth

* Rechargeable battery, 10 hours talk time, 120 hours standby time

• Camera Logitech Webcam C920-C * 720p/30fps HD performance with local video processing in camera

• Keyboard & Mouse Logitech UC Keyboard C725-C & Logitech Mouse M525-C * Allows for audio and video call controls with backlit caller-id display &

call control keys


Jabra Handset 450 for Cisco

FEATURES BENEFITS

Connectivity USB Audio-enabled USB port requires a USB cable from the client to the

cradle/base. USB cable also used to charge the battery.

DECT Up to 20 meter range between the Jabra Handset™ 450 for Cisco and

the cradle/base

Security Physical pairing of handset and base

The handset is always paired to the base it sits in. New handsets can

be securely paired to an existing cradle/base.

Audio Wideband Audio (HD Voice) Frequency range up to 6,800 Hz.

Superior call clarity which reduces

misunderstandings and the need to repeat things.

Digital Signal Processing (DSP ) technology Crystal clear sound without echoes or distorted sounds

even at max volume level

Noise-canceling microphone Enhances call clarity by eliminating background noise from the office

Ease of use Ergonomically designed Comfortable to hold. Designed for all-day use.

Visual and audio indicators Easy-to-use interface. Buttons change color to indicate active state

(i.e. Message waiting, Incoming call, Active call, Mute, Low battery)

Rechargeable battery Up to 15 hours talk time (5 hours talk time from one hour charging,

fully charged in 2½ hours). Standby time is more than 120 hours.

13


FEATURES BENEFITS

Connectivity USB Audio-enabled USB port. USB cable also used to charge the battery.

Bluetooth® Up to 10 meter range between the Jabra Speak™ 450 for Cisco and the

Jabra Link™ 360 Bluetooth USB adapter (included). The Jabra Speak™

450 for Cisco also supports a wireless connection to Bluetooth-enabled

computers, tablets and mobile phones.

Audio Built-in microphone 120-degree coverage enabling hands-free collaboration allowing

participants to hear and be heard

Digital Signal Processing (DSP) technology Crystal clear sound without echoes or distorted sounds even at max

volume level.

Wideband Audio (HD Voice) Frequency range up to 6,800 Hz. Superior call clarity which reduces

misunderstandings and the need to repeat things.

Ease of use Full compatibility with Cisco Plug-and-play, seamless integration and call control. No need for

drivers or additional software.

Visual indicators Easy-to-use interface. Buttons change color to indicate active state (i.e.

Incoming call, Active call, Mute, Low battery)

Rechargeable battery Up to 10 hours talk time (5 hours talk time from one hour charging, fully

charged in under 2½ hours). Standby time is more than 120 hours.

Accessories Jabra Link™ 360 Bluetooth USB adapter Factory paired. Enables a Bluetooth connection from the client.

Jabra Speak 450 for Cisco

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Feature Benefit

Up to 1080p HD video at up to 30 frames per second

Make a vivid impression with true-to-life, high definition

video calls.

UVC H.264 encoding technology Frees up PC bandwidth by putting video processing within

the camera.

78-degree field of view with true widescreen

See more without having to reposition the camera or crop

and zoom.

Logitech RightLight™ 2 technology and

autofocus

Webcam intelligently adjusts to improve visual quality in low

light and backlit situations at multiple distances.

Omni-directional dual stereo

microphones

Designed to capture sound for clear communication in larger

spaces like offices and small conference rooms.

Convenient privacy shutter Easy lens closure for added privacy and security when the

webcam is not in use.

Multiple mounting options Freedom to mount the camera wherever it works best – LCD

screen, notebook, or tabletop – by using the attached clip or

the tripod embedded thread.

C920-C Features and Benefits

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K725-C & M525-C Features and Benefits

Feature Benefit Revolutionary design integrates phone & video controls

Manage audio and video calling experience including call answer/end, mute, voicemail and

video mute right from the keyboard.

Illuminated call status display Displays incoming caller IDs, call length during call, date/time when not on a call, and more.

Dedicated phone and video control keys

Quickly manage voice/video commands right from the desktop with the following keys:

Voicemail messages Answer / hang-up

Select handset Call Hold

Select headset Video mute

Select speakerphone Volume up/down

Audio Mute

Illuminated keys Get instant notification and status for phone and video call controls, just like on your desk phone.

New voicemail messages: red Handset, headset and

speakerphone select: white

Answer/hang-up button

Incoming call: red

Call-in-progress: green

Video mute button: red

Audio mute button: red

Call-on-hold: green

Logitech® PerfectStroke™ key system

Makes every keystroke comfortable, fluid and whisper-quiet – perfect for the all-day worker.

Integrated, corded design Replaces the need for a desk phone, helping to save space on the shrinking desktop; perfect for

small workspaces, hot desking, cubicles and people who appreciate a clutter-free workspace.

USB plug-and-play set up Easy to set up and easy to use.

• Advanced Optical Technology

• 2.4GHz wireless plug & play mouse

• Logitech Unifying Technology

• Micro-precise scroll wheel

• Ergonomic ambidextrous design

16


Logitech UC Keyboard K725-C diagram Voicemail Messages Call Control Keys Device Selection Caller-ID Display

Function Keys (FN key + desired F-key)

F1 – Web browser F4 – Calculator F7 – Win system lock F10 – Previous track

F2 – Email App F5 – Application switch F8 – Audio mute F11 – Play/pause

F3 – Desktop search F6 – File Explorer F9 – Media player F12 – Next track

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How the Virtualization Experience Media Engine works


9971 – User 2

Thin Client– User 1

Virtualization Experience

Media Engine

HVD – User 1

Unified CM

Cisco Client (Cisco Jabber)

HVD

Agent

Display

Protocol

Receiver

SIP Signaling

Display Protocol API / Virtual Channel RTP Media (Voice, Video)

Data Center

Unified Presence

Cisco Virtualization Experience Media Engine (VXME)

19

CTI Manager SIP

Line

CTI Signaling

VXME Plugin

Virtual Channel Broker Virtual

Channel

Broker SIP

XMPP Signaling

VXME 9.x or higher

uses Cisco Jabber as

the client in the HVD


Cisco Virtualization Experience Media Engine

• Virtualization Experience Media Engine, VXME, unifies voice, video, and virtual desktop in one device with software supporting high quality, scalable voice and video, delivering optimal user experience

• VXME introduces unique voice and video processing capabilities that eliminate the hairpin effect to allow for efficient use of network and data center resources.

• Start with third party Linux based client z50D or Windows based platforms that support deployment of VDI only with HDX/ICA & PCoIP for initial deployment before adding UC.

• UC enable third party Linux or Windows based platforms to support VDI, Voice, and Video deployment with Citrix XenDesktop, Citrix XenApp Published Desktops, and VMWare View

Software Upgradable

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Simple software upgrade to the latest new feature functionality


Cisco Virtualization Experience Media Engine

• The VDI base image and addons are delivered through normal thin client and PC administrative methods

- The base image will be upgraded as part of the package, if required

- The VXME Addon, as well as any other addons, will also be updated as part of the installation updates

• NOTE: Upgrades are only supported via the management administrative methods supported for the device.

VDI Base Image and VXME Addon Installation

21


Cisco Virtualization Experience Media Engine Unified CM Device Configuration

22

VXME -Virtualization Experience

Media Engine

Unified CM

Device Configuration

Thin Client Cisco Jabber deployments use the Client

Services Framework device type, which

provides consistent provisioning and user

experience.

VXME -Virtualization Experience

Media Engine

Enabling Cisco Jabber in Virtualized Environments


Cisco Jabber with VXME

• Cisco Jabber is the Cisco UC Client to be installed on the User HVD. The installation can accomplished one of two ways:

- Manual Installation

• VXME_Utilities

• CiscoJabberSetup

- Automatic Installation

• MSI installation of JabberSetup.msi and VXMEUtilities.msi

• NO Manual Registry Key settings needed!!

• Note: In a future Cisco Jabber release, there will be a single Cisco Jabber download available from cisco.com that will be all inclusive. There will be no need to install any additional utilities.

User HVD UC Client Installation

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Cisco Jabber with VXME Device Selector

25

Headsets currently supported Jabra HANDSET 450 (74-11049-01)

Jabra SPEAK 450 (74-11059-01)

Jabra GN 2000 USB (20001-432)

Jabra BIZ 2400 (2496-829-104)

Jabra UC Voice 550 (5593-829-209)

Jabra Go 6470 (6470-15-207-502)

Jabra PRO 930 (930-25-509-102)

Jabra PRO 9450 (9450-25-507-102)

Jabra Pro 9470 (9470-26-904-102)

Jabra SPEAK 410 (7410-209)

Device Selector

Headsets currently supported

Audio only - No Call Control Plantronics Blackwire C320 (85619-02)

Plantronics Blackwire C420 (82632-05)



Plantronics Savi Office W430A (82396-12)

Plantronics Savi Office W440A (83359-02)

Plantronics Voyager Pro UC B230 (38885-02)

Plantronics Savi 3in1 W740 (83542-12)

Plantronics Calisto P240 (57240.001)

Plantronics Calisto P420 (82136-02)

Plantronics Calisto P820 (83945-01)

Cameras currently supported Cisco Precision HD (800-35449-01)

Logitech Webcam C920-C (960-000945)

Logitech Quickcam Pro 9000 (960-000048)

Logitech B910 HD (960-000684)

Logitech C525 HD (960-000715)

Microsoft LifeCam Cinema (H5D-00003)

Note: Always refer to the

Release Notes and

Administration Guides

for the latest



• Create a new Client Services Framework device on Unified CM (Example device name would be VXC<username>, could be any device name convention desired).

• The end user (username) must have the following groups in it's permissions information: - Standard CTI Allow Call Park Monitoring

- Standard CTI Allow Control of Phones supporting Connected Xfer and conf

- Standard CTI Allow Control of Phones supporting Rollover Mode

- Standard CTI Enabled

• The end user must be associated with the line appearance - This is needed to allow the appropriate CCMCIP profile information to be associated for the correct device association

Unified CM User Configuration

26


Thin Client

Cisco Anyconnect VPN

• AnyConnect VPN allows the device to configure the AnyConnect VPN parameters for thinuser, and allows for user OTP to login and have all traffic connect securely.

• AnyConnect VPN Options (customized via INI parameters): - VPNAutoLaunch=1 (1-Yes, 0-No)

- VPNGroup=groupname (Configure VPN Groups)

- VPNHeadendAddress=1.2.3.4 (VPN Headend FQDN/IP Address)

- VPNLogfileSize=4096 (Log file size on the thin client)

Platform Specific

27

Corporate

Headquarters

Design & Deployment Considerations



• Cisco Virtualization Experience Media Engine installed on thin client or PC

• Cisco Jabber installed on the hosted virtual desktop (HVD)

• Each user should have only one Client Services Framework (CSF) device.

– If multiple CSF devices exist for a user, Cisco Virtualization Experience Media Engine selects the first device in the alphabetical list.

– A CSF device user can register with Unified CM from only one client at a time. Multiple registrations from multiple clients with the same CSF device are not supported.

• Computer Telephony Integration (CTI) protocol must be enabled for all virtual Cisco Jabber users.

Virtual Installation Considerations

29


Cisco Jabber with VXME Video Resolution Considerations

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Endpoints VXME to

HD Send/Receive Logitech Webcam C920-C

SD Send/Receive Cisco PrecisionHD camera

EX60 / EX90 send 720p / receive 576p send 360p / receive 512×288

CTS500-32 / TX9000 send 720p / receive 360p send 360p / receive 352×240

CTS500-37 / CTS1300 Mode 0 send 576p / receive 360p send 360p / receive 352×240

CTS500-37 / CTS1300 Mode 1 send 720p / receive 360p send 360p / receive 352×240

Cisco Jabber for Windows send 720p / receive 1088×612 send 360p / receive 360p

VXME send 576p / receive 576p send / receive 360p

Telepresence Bridge send / receive 720p send 360p / receive 512×288

9971 send 360p / receive 640×480 send 360p / receive 352×288

894X send 360p / receive 640×480 send 360p / receive 352×288 (15fps)


Cisco Jabber with VXME System Requirements

31

Component Requirements

Cisco Unified Communications Manager Cisco Unified Communications Manager 7.1.5, 8.0, 8.5, 8.6, 9.0, or 9.1.

HVD Unified Communications client

Cisco Jabber for Windows 9.1(4) running on:

• Citrix XenDesktop 5.0, 5.5, or 5.6

• Citrix Xenapp 6.0, and 6.5 published desktops

• VMware View (PCoIP) 5.0 or 5.1 (5.2 – targeted Q2CY13)

Note

Certain Cisco Jabber with Virtualization Experience Media Engine features are currently not supported in a virtualized environment:

• Cisco Jabber desktop share

• Jabber desk phone video (display of video on desktop when the thin client is tethered to the user's desk phone)

• Recording and silent monitoring (contact center)

• Cisco Unified Survivable Remote Site Telephony (SRST)

Accessories

High-definition video (720p at 30 fps) requires Logitech Webcam C920-C

designed for Cisco, which has built-in video processing capabilities.

With a different camera, video output is limited to 360p maximum.

Note

For a complete list of supported accessories, refer to:

Virtualization Experience Media Engine (VXME): Cisco Approved Audio and Video Accessories Data Sheet

http://www.cisco.com/en/US/prod/collateral/voicesw/ps11295/ps11976/data_sheet_c78-702849.html





Ports Listing Ports used for Virtualized Workspace device deployment

32

• Refer to Datasheets, Deployment, and Administration Guides for complete up to date listings

Port Description Port Description

21 FTP (used for image download) 2748 CTI protocol for phone control

22 SSH Server (disabled by default) 3389 Default RDP port

67 DHCP (Custom options 186 & 192 help clients

discover Wyse Device Manager) 4172

Default PCoIP port for VMWare View 4.5 and

later

69 TFTP (used for downloading the XML

configuration file) 5060/5061 SIP

80 HTTP / Citrix ICA Connection (used by Wyse

Device Manager 6215 Citrix Receiver) 5222 XMPP for Presence & IM

443 &

8443

HTTPs / Cisco Unified CM connection over

SSL 5800/5900 VNC Server

1433 OLE DB (Wyse Device Manager Database) 16384 -

32768 RTP media ports

1494/2598 Default ICA ports for Citrix 50002 50002 - Default PCoIP port for VMWare View

4.0 and earlier

DEMO: Cisco Jabber with VXME


Enabling the Cisco Virtualized Workspace

• Deployment Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/vxc/english/vxme/9.x_deploy/VXME_BK_D6028D6B_00_deployment-guide-cisco-vxme-90.html

• Administration Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/vxc/english/vxc_6215_1-0/9-0_admin/VXC6_BK_IDB3D438_00_vxc-6215_admin_9-0.html

• Release Notes

http://www.cisco.com/en/US/docs/voice_ip_comm/vxc/english/vxme/9.x_rns/VXME_BK_release-notes.html

• Integrated UC Accessories


Documentation

34

































Key Takeaways

• Cisco provides a voice, video, and VDI integrated software solution that is architected, tested, and verified into validated design guidance.

• Cisco Jabber provides a consistent user experience

– Presence, IM, and phone control consistency in virtual environments

– Softphone capability is enabled for virtual environments using the Virtualization Experience Media Engine (VXME) software on the hardware client.

• The end user experience is uncompromised when migrating to a virtual environment and enhanced using the Integrated UC Accessories from Jabra and Logitech.

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