understanding patient compliance
DESCRIPTION
Understanding Patient Compliance. Presented by John Guiliana, DPM, MS. CFPM 9th Annual Clinical Conference. What Makes a Good Doctor?. Mistakes From the Trenches. VS. It’s all in your presentation!. What the heck is he talking about?. It Starts with Your Beliefs. - PowerPoint PPT PresentationTRANSCRIPT
Understanding Patient Understanding Patient Compliance Compliance
Presented by
John Guiliana, DPM, MS
PersuasionPersuasion(Credibility + Trustworthiness) (Credibility + Trustworthiness)
Credible person = expert experienced, qualified,
intelligent, skilled
Trustworthy = honest, fair, unselfish, caring
Entering a RoomEntering a Room
PositionMaintain spaceSocial interaction first!The ultimate questionSkineticsMirroring
Mistakes From the Trenches
Active Listening versus Passive Active Listening versus Passive ListeningListening
Seeking empathy“I hear you” cues“Needs” versus “Wants” Paraphrasing
Mistakes From the Trenches
Canned SpeechCanned Speech
Explaining etiologies Surgical presentationsOrthotic presentationsDME/ IOD presentations
Possible WantsPossible Wants
Bunion surgery?
Orthotics?
P&A?
Shoe variety/comfort
Preclude the need for surgery
Eliminating the need for “bathroom surgery”
Say what it is…Say what it is…Not what it isn’t Not what it isn’t
DO NOT think of a
white carnation
!
Speaking InfluentiallySpeaking Influentially
TonePaceVolumeBody
LanguageMirroring
Law of Decisiveness
Law of ContrastLaw of
AssociationLaw of Friends,
Family, and Self
14
Exiting the treatment roomExiting the treatment roomKeep your hand off the knob!Explain next step/expectationsAny questions?