physician - patient relation to improve compliance
TRANSCRIPT
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IMPROVING THE PATIENT’S LIFE THROUGH
MEDICAL EDUCATION
How to reach compliance of diabetes patients to treatment - Doctor-Patient Communication
.
Daniel Schmid, PhD
St Petersburg, Russia - April 25, 2015
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Objectives
• Better understanding of our patients
• Improvement of patient relations through Empathy and
Observation
• Enhance communication through adaption of own
communicative style to the (needs) behavior style of the patient
Outcome
• Better therapeutic relationship with patients
• Improve adherence to therapeutic regimen (compliance)
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Who is that person there?
Things I know
Things I don’t know
How do I acquire unknown information?
Empathy &
Versatility
• Situational Awareness
• Social and Emotional Intelligence
• Compassion
• Desire to transform suffering
Empathy consists of…
• It develops resilience
• Enhances connections between people
• Maximizes neural integration
• Enhances our immune system
Why is Empathy good for you?
• Moral outrage
• Fear
• Pity
• Focus on other things
• Time
• Self-absorption
• Daydreaming
Enemies of Empathy
• Pay Attention
• Show That You're Listening
• Provide Feedback
• Defer Judgment
• Respond Appropriately
Active Listening, behaviors:
Analytical Driver
Amiable Expressive
Critical Picky Detailed Indecisive
Pushy Tough
Dominating Decisive
Excitable Undisciplined
Enthusiastic Stimulating
Conforming Respectful Caring Willing
Typical Descriptors
Analytical Driver
Amiable Expressive
• Talk slowly• Give detailed info• Stress on safety and experience
of treatment• Listen to questions and
concerns• Do not push for a decision
• Give only relevant info• Stress on cost-benefit• Be synthetic, clear and straight
forward speech• Be focused• Give facts and data• Be solution driven• Accept patient’s decision• Be positive and optimistic• Give credit to the patient’s opinion• Be energetic• Be solution driven• Stress on customer behavior• Support patient’s decision• Discourage treatment changes
• Reassure• Create a relationship• Listen empathetically• Share experience (also
Personal)• Create trust• Advise for decision
Adaptiation to Styles