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Understanding and LeadingProject Team Members
1
Joseph (Joe) D. Launi, PMP
President
Project Management Experts, LLC
AGENDA
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• “First Seek to Understand then to be Understood”..Stephen Covey
Traditional Theories of Motivation
MIT Federal Reserve Board Study
Attitude Study by Project Management Experts (PME)
• What Leaders are Saying
• Conclusions and Recommendations
• Capitalism and Leadership
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MASLOW’S HIERARCHY
OF NEEDS (1943)
Where on the pyramid do
you want your team?
HERZBERG’S MOTIVATION-HYGIENE THEORY (1959)
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Leading to Dissatisfaction Leading to Satisfaction
• Company Policy• Supervision• Relationship with boss• Work Conditions• Salary• Relationship w/peers
• Achievement• Recognition• Work itself• Responsibility• Advancement• Growth
Factors Affecting Job Attitudes
McCLELLAND’S ACHIEVEMENT THEORY (1961)
• Achievement – people with high need for achievement seek to excel.
• Affiliation – people with a high need for affiliation need harmonious relationships. Perform well in customer service and client interaction.
• Power – people with the need to influence others.
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MIT/FEDERAL RESERVE BOARD STUDY AS PRESENTED BY DANIEL PINK
• Workers that are paid fairly feel “liberated” to concentrate on the work itself.
• Three factors tied to better performance:
Autonomy: self directed work. E.g.: Facebook “all nighters”
Mastery: opportunity to get better and become subject matter experts
Purpose: opportunity to make a contribution to the betterment of the common good.
• Findings are counter to what one might expect from a capitalistic society. Profit motive does not support these principles.
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1. I feel considerable excitement when I receive:
Don’t AgreeSomewhat
AgreeTotally Agree No Answer
My regular salary pay
39% 48% 8% 5%
PME ATTITUDE SURVEY: #1(2013-2015)*
*118 project managers and team members
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1. I feel considerable excitement when I receive:
Don’t AgreeSomewhat
AgreeTotally Agree No Answer
My regular salary pay
39% 48% 8% 5%
My bonus pay 4% 31% 47% 19%
PME ATTITUDE SURVEY #1(2013-2015)*
*118 project managers and team members
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1. I feel considerable excitement when I receive:
Don’t AgreeSomewhat
AgreeTotally Agree No Answer
My regular salary pay
39% 48% 8% 5%
My bonus pay 4% 31% 47% 19%
A compliment for a job well done.
1% 18% 80% 1%
PME ATTITUDE SURVEY #1(2013-2015)*
*118 project managers and team members
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2. I tend to perform better on the job when:
Don’t AgreeSomewhat
AgreeTotally Agree N/A
My work related confidence is high. 1% 16% 83% 0%
PME ATTITUDE SURVEY #2(2013-2015)*
*118 project managers and team members
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2. I tend to perform better on the job when:
Don’t AgreeSomewhat
AgreeTotally Agree N/A
My work related confidence is high. 1% 16% 83% 0%
I’m passionate about my work. 3% 8% 89% 0%
PME ATTITUDE SURVEY #2(2013-2015)*
*118 project managers and team members
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2. I tend to perform better on the job when:
Don’t AgreeSomewhat
AgreeTotally Agree N/A
My work related confidence is high. 1% 16% 83% 0%
I’m passionate about my work. 3% 8% 89% 0%
My personal life is going well. 1% 33% 66% 0%
PME ATTITUDE SURVEY #2(2013-2015)*
*118 project managers and team members
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2. I tend to perform better on the job when:
Don’t AgreeSomewhat
AgreeTotally Agree N/A
My work related confidence is high. 1% 16% 83% 0%
I’m passionate about my work. 3% 8% 89% 0%
My personal life is going well. 1% 33% 66% 0%
I’m compensated what I feel I’m worth. 6% 43% 48% 3%
PME ATTITUDE SURVEY #2(2013-2015)*
*118 project managers and team members
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3. Which type of bonus program excites YOU most?
Bonus paid against YOUR success. 58%
Bonus paid against TEAM success. 43%
PME ATTITUDE SURVEY #3-5(2013-2015)*
*118 project managers and team members
4. Which type of reward/bonus would best help you feel GREAT about yourself and the organization in which you work?
Total monetary reward. 40%
A personally customized reward/bonus package to include gifts, vacations, college scholarships for your family members, etc.
60%
5. Given the choice, which type of reward/bonus option would you choose?
Total monetary reward. 53%
A personally customized reward/bonus package to include gifts, vacations, college scholarships for your family members, etc.
47%
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A GREAT TEAM MEMBER:____
Confident & Takes Pride in Their
Work Products
Driven to Achieve & Be Recognized
Wants to Influence& Make a
Difference, Especially with
Customer
Is IndependentBut Enjoys Working
On a Team
Passionate
Paid Fairly
“…If you can find people who are fun, friendly, caring and love helping others, you are onto a winner..”Richard Branson, Founder Virgin Group
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WHAT ARE RECOGNIZED LEADERS SAYING?
“…Generosity Gene” managers inspire trust…work to help people improve, grow, thrive and succeed. ..”Jack and Suzy Welch, GE
“…. What makes an organization or business successful are
core values, qualities of character, vision, purpose,
camaraderie, and joy. Professional skills can be outsourced.” Deepak Chopra, MD, Founder of Chopra Foundation
“…Where there is no work there is no dignity…men and
women have to be the center (of an economic system) as God
wants, not money” Pope Francis
CONCLUSIONS & RECOMMENDATIONS
1. Start recognizing and rewarding passion, commitment, teamwork, customer service…. not just project success.
2. Look to hire (or acquire) team members that have demonstrated “great team member traits”. Recruit team members with positive attitudes first and technical skills second.
3. Seek to understand the whole person not just the “worker.” Get to know your team members on a personal level and work to respect their personal situations.
4. Serve your team member don’t just manage them!
5. Organizations must resist offering financial incentives thinking it will result in improved performance. Pay fairly and money becomes less of an issue. 17
Q: WHAT IS THE PRIMARY CONCERN OF A CEO?
Employees Profits/Stockholder EquityCustomers
and Products
Q: WHAT IS THE PRIMARY CONCERN OF A CEO?
Employees Maximize Stockholder Equity
Customers and
Products
Q: WHO DO YOU WANT TO SERVE?
Employees Profits/Stockholder EquityCustomers
and Products
© 2009 Project Management Experts, LLC 21
QUESTIONS
© 2010 Project Management Experts, LLC 22
Joseph (Joe) D. Launi, PMP
President & CEO
Leesburg, VA 20176
Office: 703-777-1689
Mobile: 703-362-5774
THANK YOU