leading tomorrow with today's project management techniques

PMI Lakeshore Chapter Symposium 2008

Leading Tomorrow with Today’s Project Management

Techniques

May 31 2008

University of Toronto, Mississauga Campus

Our Sponsors

Pegasystems Inc. Address: The Exchange Tower, 130 King Street West, Suite 1800 Toronto, ON, M5X 1E3, Canada Tel: 617-374-9600 Fax: 617-374-9620 E-mail: [email protected] WWW: www.pega.com

Procept Associates Ltd. Address: 1234 Kingston Rd., Suite 125 Toronto, ON, M1N 1P3, Canada Tel: 416-693-5559, 1-800-261-6861 Fax: 416-693-0609 E-mail: [email protected] WWW: www.procept.com

OnX Enterprise Solutions Ltd. Address: 155 Commerce Valley Drive, E. Thornhill, ON, L3T 7T2, Canada Tel: 905-482-2292, 1-866-906-4669 Fax: 905-482-2295 E-mail: [email protected] WWW: www.onx.com BMC Software Canada Inc. Address: 50 Minthorn Blvd., Suite 200 Markham, ON, L3T 7X8, Canada Tel: 905-747-2800 Fax: 905-747-2801 E-mail: [email protected] WWW: www.bmc.com

A2Z Technical Services Ltd. Address: 4457 Trailmaster Dr. Mississauga, ON, L5V 1E1 Tel: 905-890-0283 Fax: 905-890-1204 E-mail: [email protected] WWW: www.a-2-z.ca

Nexient Learning Inc. Address: CIBC Building 2 Bloor Street W Suite 800& 1200 Toronto, ON, M4W 3E2 Tel: 416-964-8664 Fax: 416-920-6856 E-mail: [email protected] WWW: www.nexientlearning.com

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President’s Message

Dear Members of the Lakeshore Chapter, The Board of Directors & all the Chapter Officers are extremely pleased to deliver this Annual Symposium Event, as a new offering to our membership, starting this year. We scoped out this strategic initiative last April 2007. The Symposium Project Team was identified mid-2007 and here we are today realizing the “concept” we dreamed of. By the time this note goes to the press, we are anticipating around 170+ attendees for this first Symposium.

Thanks to all the chapter members for their support & interest. We will continually strive to improve this offering in the years to come. Success of this Event will also serve as a big booster for us to design & deliver many more content-rich events in the future. We wish to thank our Sponsors: A2Z Technical Services, BMC Software, OnDemand Consulting, Pegasystems Inc. & Procept Associates, and hope to strengthen our association with them across multiple events. Finally, hats off to the core Symposium team, which worked continuously for last few months, to put all different pieces together & deliver a show-case performance. This event would not have been possible without their dedication & commitment. Do not hesitate to speak to our Volunteers and share your experience with them today. We hope you enjoy this Event. Wish you all a fantastic season this summer.

Thanking you, Sudesh Kothare (PMP, CFA, SSBB, FRM)

President 2008-09 PMI Lakeshore Chapter

PMI Lakeshore 2008 Symposium Organizing Committee

I was very honored to be asked to manage the PMI-Lakeshore's first one day symposium. I have been even more honored and humbled to work with the great team who volunteered to work on this project. This has been a labor of love for the team to finalize the requirements and design of this one day symposium. I would like to thank each of the team members for their hard work and dedication to this

project. They have carved the way for the future symposiums and set the bar very high for the next team. We all hope that you enjoy the day and leave with new ideas and enthusiasm to lead your future projects.

Gale Ryckman, PMP Project Manager

From Top Left: Alexandre Azevedo, PMP (Venue), Jian-Feng Shi, P.Eng, M.A.Sc., PMP (Marketing), Chan Rampersaud, MBA, PMP (Speakers), Mark Salvador, PMP (Video), Gale Ryckman, PMP (Project Manager), Kumee Rao, PMP (Venue), Collin Bliss, PMP (Sponsors)

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Symposium Map

Parking Lot 9

Parking Lot 8

Main EntranceRegistration

Desk # 2072Main

Lecture TheatreRoom 1

# 2071Breakout Room 2

# 2068



Spigel HallBreakfast and Lunch

Dining

Woman’s Washroom

Men’s Washroom

Cafeteria

NOTE: One floor below

PMI Lakeshore Chapter Symposium 2008Symposium Direction Contact: 416-671-4878

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Symposium Event Summary

Start time

Finish time Room #1 Room #2 Room #3 Spiegel

Room 8:00 8:40 Registration Breakfast

8:45 9:00 Welcome speech

Angelo Baratta, PMP Gale Ryckman, PMP

9:05 9:55 Leading Complex Projects

Carl Sergeant, PMP

Exploring the Relationship between Cost Estimation and Project Control

Paul Burns, MBA, CCC, PMP

Preparing the Implementation Scope Document

Greg Taylor, CPP, CMC, PMP

10:00 10:50 Public Sector Projects

Ed de Grosbois, MPA, PMP

Does Cloud Computing Have a Silver Lining?

Russel Keziere

Managing Culturally Diverse Teams

Mufan Wang, Ph.D.

10:50 11:05 Networking Break 11:10 11:55 Keynote Speaker Ron J. McKerlie 12:00 13:00 Lunch

13:10 14:00

Strategy Execution - Is Culture an enabler and a Barrier?

Ruchira Chattergee, MA, PMP

World Space Exploration Strategy - Vision, Roadmap, and Schedule

Jian-Feng Shi, P.Eng., M.A.Sc., PMP

Dealing with Change Jamal El Ali, MBA, PMP

14:05 14:55 Execution and Implementation - A Business Imperative

Vic Pakalnis, P.Eng, M.Eng., MBA

The Next Generation of Project Managers

Omar Kayed, M.Sc., PMP

Plan to "Fail" - A Look at the Business Continuity Common Body of Knowledge; your PMBoK Training in Use

Bob Ehlers, PMP

14:55 15:15 Networking Break

15:20 16:10 Leading with Strength and Ethics

Sam Voorberg, PMP

Ontario Government Project Management Journey

Susan Ksiezopolski, PMP

PRINCE2 Methodology Dismystified

Darya Duma, P.Eng, PMP

16:10 16:55 Keynote Speaker Donna Messer

16:55 17:00 Main Prize Draw and Closing Remarks

Gale Ryckman, PMP

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Saturday, May 31st 2008Agenda

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8:00AM TO8:40AM

REGISTRATION AND CONTINENTAL BREAKFAST

8:45AM –9:00AM

9:05AM –9:55AM

Carl Sergeant, PMP

Have you ever taken on a project that appeared just too complexto handle? Just trying to identify the multitude of variables, letalone to anticipate how they might interact, can beoverwhelming. To lead the complex project requires a new wayof thinking a new approach to applying known projectmanagement techniques and tools. Leading Projects provides aninnovative approach to assess project complexity and to deploythe best techniques to achieve success.

Carl Sergeant is an instructor with Nexient Learning is a SeniorConsultant with CSC Inc. Carl is a PMP and a 26 year veteran ofCanada’s telecoms industry; Carl worked with Bell Canada in 1980and has led a staff of 180 Project Managers, Executives andDirectors. In early 2000, Carl joined Ericsson Canada for 14months to harmonize the company’s Canadian projectmanagement and engineering arms. After successfully completingthis undertaking, Carl returned to Bell Canada and was promotedto Vice President of Bell Connexim where he lead an extensiveproject management and outsourcing organization accountablefor managing business customer contracts that generated ½billion dollars of revenue annually.

Paul Burns, MBA,CCC, PMP

In spite of recent attention there is not yet a strong track recordregarding the management of large scale I&IT public sectorprojects and the investment area remains very high risk. Manyjurisdictions are looking closely at policies and frameworks as away to improve their capability to take on large IT projects.Additionally, organizations and benchmarking groups have beenlooking at the supportive role that formal cost estimation andproject control methodology can have for organizations.

Paul Burns has worked for the Ontario Government for 19 years ininformation technology, financial analysis, project management,and project controls. He holds an MBA from The Rotman Schoolsof Business (University of Toronto). He is a Certified CostConsultant (CCC) and Project Management Professional and iscurrently the president of the Association for the Advancement ofCost Engineering Toronto Section.

Greg Taylor,CPP, CMC, PMP

Why is an Implementation Scope Document necessary?This presentation will take you through the various aspects ofan Integrated Scope Document and help you understand itspurpose and use in managing stakeholders’ expectations as wellas legal ramifications. The presentation will also look at otheraspects of the project management components includingproject plan, administration, implementation plans.

Greg Taylor is a PMP, CMC, CPP among other key qualificationsin Supply Chain Management. He has over 20 years ofexperience managing IT Professional Services teams andprojects including several successful full cycle implementationsacross various industries. His main focus is managing ITProfessional Services engagements, project teams andresources. He leads teams for business development, clientpresentations, business process consulting, and preparation ofproposals, contract negotiations and project implementations.

WelcomeAngelo Baratta, PMP and Gale Ryckman, PMP, welcome participants and Presenters to the Chapter’s 1st Annual Symposium.

Topic: Exploring the Relationship between Cost Estimation and Project Control

Location: Room No.2

Topic: Preparing the Implementation Scope Document

Location: Room No.3

Topic: Leading Complex Projects

Location: Room No.1

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10:00AM –10:50AM

Ed de Grosbois, MPA, PMP

Government projects have many aspects that make their planningand management unique. With over 25 years of projectexperience at federal, provincial and municipal levels ofgovernment, Ed will try to identify and provide insight on some ofthe key factors that ensure successful delivery of projects in thepublic sector environment.

Ed de Grosbois is Director of Business Services for theTransportation and Works Department at the City of Mississauga,and is actively engaged in raising the level of project managementcompetency within the Department. He has led major projects ininfrastructure management, capital assets management, and acity wide review of services. Ed was a founder of the organizingcommittee for the Public Sector Project Management Forum(2002 until 2005). Prior to his career at Mississauga, Ed worked inboth the federal and provincial civil services. He is a graduate ofthe University of Guelph (BA ’74, MA ’77) and Queen’s University(MPA ’94), and has held the PMP designation since 2002.

Russell Keziere

Real life business projects need courage, innovation,communication, and insight. Many industry analysts and punditshave heralded "cloud computing" as the next big wave ofcapability that will lift business software development into a newplateau. Componentized business services will be offered asservices, like electricity, that one can simply turn off and on asrequired. In this presentation the promise of SaaS (software as aservice) within a Cloud Computing paradigm will be discussed, butthe conclusion is that you may need an umbrella.

Russell Keziere is a former publisher and broadcast journalist aswell as a 19 year software industry professional in the areas ofworkflow, content management and business processimprovement. He brings a unique perspective with hiscombination of experience across communications as well assoftware development, delivery, project management andindustry marketing.

Mufan Wang, Ph.D.

Dr. Mufan Wang will explore why recognition of culturaldifferences is important for team cohesion. In this session, Dr.Wang will explore a number of perspectives from both theteam and the participant perspective including:

Living up to expectations in a new and different society;Body language, respect, honesty, tactile differences,gender differencesWork ethic, responsibility, assertiveness, asking for andoffering helpPerceived common courtesy, showing appreciation.Discipline, trust, building relationships, education andsocial status.

Dr. Wang is a consultant, counselor, teacher, and author ofseveral research publications. She has worked with seniorexecutives, university administrators, professors andgovernment officials. Dr. Wang has taught for OISE, MichenerInstitute, North York and York Region Boards of Education andis currently a lecturer at the University of Toronto’s School ofContinuing Studies. She is author of several publicationspublished by the American Education Research Association,Canadian Association for Studies in Education, EducationLeadership Conference, American Asian Associates Corporationand UNESCO in Paris, France.

10:50AM –11:05AM BREAK #1: 15 MINUTES NETWORKING BREAK

Topic: Public Sector Projects

Location: Room No.1

Topic: Does Cloud Computing Have a Silver Lining?

Location: Room No.2

Topic: Managing Culturally Diverse Teams

Location: Room No.3

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11:10AM –11:55AM

Keynote Speaker

Location: Room No.1

Ron J. McKerlie

12:00 –1:00PM

BUFFET LUNCH

Ron McKerlie is the Corporate Chief Information and Information Technology Officer and Chief Strategist, Service Delivery for the Governmentof Ontario.

Ron has recently been appointed Acting Deputy Minister, Ministry of Government and Consumer Services, Associate Secretary of the Cabinet,Centre for Leadership and Human Resource Management and Secretary of Management Board of Cabinet.

In his keynote address, Ron will share with participants a number of areas of organizational and personal leadership competencies required forsuccessful Project Management.

Ron joined the Ontario Public Service as Corporate Chief Information and Information Technology Officer and Chief Strategist, Service Deliveryeffective October 11, 2005. Ron’s mandate is to facilitate modern government through the efficient and effective deployment of Informationand Information Technology solutions and create and implement a first class service strategy for the provision of information, products andservices to Ontarians.

Mr. McKerlie is uniquely qualified to bridge the gap between quality service delivery and information technology support having worked forRogers Communications Inc. as Vice President e Business where he was responsible for the end to end automation of sales and services viathe web channel. Prior to Rogers, Ron worked for twenty years for Bank of Montreal in a dozen roles including Vice President ElectronicBanking, Vice President Smart Cards and most recently Senior Vice President eBusiness where he had responsibility for enterprise web basedinitiatives.

Ron holds a Masters of Business Administration degree from Dalhousie University and is a graduate of Harvard Business School’s AdvancedManagement Program. He is also a member of the Board of Directors, Executive and Audit Committees for World Vision Canada. Ron lives inMississauga with his wife and has two sons in University.

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1:10PM –2:00PM

Ruchira Chatterjee, MA, PMP

Culture in the world of strategy execution is a topic of greatimportance today. Many organizations realize that the rightculture can often overcome gaps in infrastructure and process. Anadverse culture can sabotage even the best process and intent.Classic organizational culture is conditioned to operate within theboundaries of the organizational chart. This presentation willfocus on sharing ideas and insights about culture from a strategyexecution perspective. Ruchira will address the role of culture inexecuting strategy and how organizations and teams can ensurethat they foster the right cultural environment.

Ruchira has over 20 years of direct Project Managementexperience, Ruchira has led a number of successful programs andprojects both in IT and business areas. She recently successfullydirected the transition of a Facilities Management outsourcingprogram for a Client representing $400 million annual revenue.She was the Program Director on a $35 million program related toWealth Management system implementation resulting from anacquisition.

Jian Feng Shi, P.Eng., M.A.Sc.,PMP

For 50 years, humans have gained access to space through technological advances. The pace for space exploration reduced considerably after the National Aeronautics and Space Administration (NASA) Apollo missions to the Moon. However, there have been tremendous advances in the vision for space exploration in the past 5 years. We are at the infancy of space exploration journeys that will expand human civilization to unexplored territories. This presentation will look at political, economical, and technical challenges for space exploration, and focus on the schedules for various international space projects.

Jian Feng is a Control Systems Engineer at MDA Space Missions.He is currently working on the Canadarm2 project for theInternational Space Station (ISS). Jian Feng has seven years ofprofessional experience in the Aerospace Industry; he has workedon variety of projects including Equipment Condition MonitoringSystem (ECMS) for CF 18 fighter aircrafts, Flight DynamicsSoftware (FDS) for geostationary satellites, and Plant ResearchUnit (PRU) for the ISS.

Jamal El Ali, MBA, PMP

We all experience change in our lives whether we like it or not.Change impacts us and our ability to control our actions. Thefear of the unknown, the loss of certainty and the desire to stayin familiar territory are common experiences when dealing withchange. This presentation will take you through the variousaspects of change in terms of its relevance to the ProjectManagement discipline and practice and provide strategies andbest practices to dealing with change and help you to advanceyour project experience and ensure commitments are metduring change initiatives.

Jamal El Ali is a Senior IT Project Manager with over 10 years ofhands on experience in Information Technology andOperations, and over 20 years of client relations andinternational work experience. He provided consulting servicesto application development and support teams to understandCIBC’s IT standards and strategies and optimize their solutionsaccordingly.

Topic: Strategy Execution – Is Culture an Enabler

and a Barrier?

Location: Room No.1

Topic: World Space Exploration Strategy - Vision, Roadmap, and Schedule

Location: Room No.2

Topic: Dealing with Change

Location: Room No.3

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2:05PM –2:55PM

Vic Pakalnis, P.Eng.,M.Eng.,MBA

According to the Conference Board of Canada's 2007 annualsurvey of CEOs from around the world, “Excellence in Execution "tops the list as being their greatest concern … fully 10% higherthan profit growth!

Vic Pakalnis, OPS Amethyst Fellow in Public Policy at Queen'sUniversity has over 30yrs of program and project managementexperience he teaches policy implementation and projectmanagement in the Queen's MPA program. He will reflect on thekey elements of execution and implementation. How to get theskills needed to meet this most important business imperative.In June 2007 Vic received the prestigious Amethyst Award forexcellence in public service. He is the author of a number ofpapers on subjects such as: mine safety, public policy re: healthand safety issues, training and organizational design. He chairedthe tri partite Provincial inquiry into Health and Safety in the Pulpand Paper Industry. Vic is a member of the Association ofProfessional Engineers of Ontario and the Institute of PublicAdministration of Canada and serves on a number of Boards.

Omar Kayed, M.Sc. PMP

This presentation will cover a number of critical areas that ProjectManagers need to master as core competencies that will berequired for success. Focus will be on characteristics that arerequired of PMs in a rapidly changing global economy and theneed for more focused Leadership skills and the applicability ofleadership competencies in all aspects of the PMBoK processes.

Omar Kayed has 25 years of experience in information technologyand business management. Omar consulting career is rooted inearly 90s, when he headed the professional service division ofComputer Associates – Middle East (CA was the world secondlargest software and professional services company at that time).During the last 10 years, Omar has focused on the investmentmanagement industry from three strategic viewpoints:information technology, client relations, and operations.

Recently, Omar held Senior Vice president position at DynamicFunds Ltd. in which he was instrumental in transforming thecompany.

Bob Ehlers, PMP

Business Continuity Management is gaining attention asorganizations focus on how to keep the business running in theface of unplanned disruptions and attempt to deal with themounting expectations from all fronts. Simply put: businessesmust plan for disruptions; businesses must Plan to “Fail”. Thispresentation will provide an overview of Business ContinuityManagement through a review of the industry's internationalstandards for Professional Practices. Bob will look at whatbusiness continuity and disaster recovery entails and review the10 Subject Areas that make up the Professional Practices.Participants can expect to see skills gained from PMBoK trainingbeing applied to business continuity planning and management

Bob Ehlers has 25 years experience in the financial servicesindustry. He has managed major projects from both a businessand a technology perspective. As a Senior Vice President withCitigroup, Bob led several key initiatives including Y2Kcompliance, implementation of business continuity & disasterrecovery plans and the development of internal controls relatedto risk management. He was previously responsible for thesystems development function at a leading investment dealerwhere he spent ten years managing technology and securitiesoperations teams.

Topic: The Next Generation of Project Managers

Location: Room No.2

Topic: Plan to “Fail” - A Look at the Business Continuity Common Body of Knowledge; your PMBOK Training in Use

Location: Room No.3

Topic: Execution and Implementation: - A Business Imperative

Location: Room No.1

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2:55PM –3:15PM

BREAK #2: 20 MINUTES NETWORKING BREAK

3:20PM –4:10PM

Sam Voorberg, PMP

This presentation will look at best Project ManagementLeadership practices with a special emphasis on building trustwithin your team and with Senior Management. Discussion willinclude examples of how the business world is changing with anew focus on trust and ethical behavior, following the collapse ofEnron and MCI/WorldCom and enforcement brought in throughthe Sarbanes Oxley Act in the US. The presentation will includereal life examples of ethical dilemmas and sample situations, inwhich the audience will be requested to form into small groups toprovide input, help resolve and then present back to the largergroup.

Sam Voorberg is the Director of Operations support at Bell ICTOutsource Solutions. He presently oversees projects forintegrating new customers and staff into the networkmanagement service provided by Bell ICT. Sam has led projectsof all sizes including up to $42M initiatives in IT, New ProductDevelopment and Outsourcing. Sam is a strong ProjectManagement supporter within the Bell family of companieshaving participated in the creation of Project ManagementOffices in two different divisions and strongly encouraging hisstaff to upgrade their skills through training and coaching.

Susan Ksiezopolski , PMP

The Ontario Public Service is breaking new ground to modernizegovernment with the implementation of a Project PortfolioManagement (PPM) framework and application and aligning theframework to match Systems Development Life Cycle and other ITrelated drivers. The Project Management Centre of Excellence(PMCoE) is a Branch within the Modernization Division of theOntario Provincial Ministry of Government and Consumer Services.

Susan Ksiezopolski is currently the Manager of the ProjectManagement Centre of Excellence (PMCoE), a corporate centre ofexcellence providing project management standards, training andsupport across the Ontario Government. Susan’s passion forproject management is supporting the ongoing development of aproject culture within the Provincial public sector through thedevelopment of practical resources, offering advice and guidance,and cultivating knowledge sharing and learning. She is also a Boardmember on the Canadian Project Excellence Board, and ProjectWorld Board of Advisors and a Project Management Professional(PMP).

Darya Duma, P.Eng., PMP

PRINCE2™ “Projects in Controlled Environments” is a projectmanagement methodology popular in both the public andprivate sectors in the UK. PRINCE2™ can be viewed as anextension of the PMBOK® principles and in this talk Darya willdiscuss the common elements between PRINCE2™ and thePMBOK®. PRINCE2™ is a specific project delivery model thatemphasizes the role of a “Project Board”, end of phasereporting and approval, and validation against a business case.This presentation will provide an overview of the methodology,present a comparison between fundamental principles ofPMBOK® and PRINCE2™, and summarize the benefits ofPRINCE2™ implementation.

Darya Duma is a PRINCE2 Practitioner and is a Vice Presidentwith Procept Associates Ltd. Darya’s practice areas includes PMmethodology design, PM software implementation, and coursedesign and delivery. Darya is Program Director for our 10 dayMechanical Contracting Project Management course atUniversity of Waterloo, and she instructs our courses atUniversity of Toronto and University of Waterloo. Her corporatecustomers include Canada’s two largest nuclear electricitygenerators, and two of Canada’s largest banks.

Topic: Ontario Government Project Management Journey

Location: Room No.2

Topic: Leading with Strength and Ethics

Location: Room No.1

Topic: PRINCE2™ Methodology Demystified

Location: Room No.3

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4:10PM –4:55PM

Donna Messer

4:55PM –5:00PM Event Main Prize Draw Brand New Notebook Computer

Closing Remarks: Gale Ryckman, PMP, Project Manager, 2008 PMI Lakeshore Chapter Planning Committee

Planning Committee Members: Alexandro Azevedo, PMP Chan Rampersaud, MBA, PMP Jian-Feng Shi P.Eng., M.A.Sc.,PMP Mark Salvador, PMP Kumee Rao Collin Bliss, PMP

Topic: Common Communications Platforms for Projects with a Multinational Scope Location: Room No.1

Donna Messer will share her vast experience and knowledge in the areas of Positive Communications and provide participants with practicalstrategies and action steps in finding and defining a common communication platform or set of guidelines for projects with multinational scope.

Donna Messer is an author, speaker, trainer and the C.E.O. of her own highly successful communications company in Canada. She founded thatcompany on the premise that everyone can learn to network and get work they just need to find their own communication style. Combininginteractive training, strategic planning and an exploration of the natural fears of networking, Donna demystifies the process by providingtechniques that can be immediately used. She has received rave reviews for her seminars and speeches and is increasingly sought after as anexpert resource on the subject of networking. Combining interactive training, strategic planning and an exploration of the natural fears ofnetworking, Donna demystifies the process by providing techniques that can be immediately used. She has received rave reviews for herseminars and speeches and is increasingly sought after as an expert resource on the subject of networking.

Our Sponsors

Pegasystems Inc. Address: The Exchange Tower, 130 King Street West, Suite 1800 Toronto, ON, M5X 1E3, Canada Tel: 617-374-9600 Fax: 617-374-9620 E-mail: [email protected] WWW: www.pega.com

Procept Associates Ltd. Address: 1234 Kingston Rd., Suite 125 Toronto, ON, M1N 1P3, Canada Tel: 416-693-5559, 1-800-261-6861 Fax: 416-693-0609 E-mail: [email protected] WWW: www.procept.com

OnX Enterprise Solutions Ltd. Address: 155 Commerce Valley Drive, E. Thornhill, ON, L3T 7T2, Canada Tel: 905-482-2292, 1-866-906-4669 Fax: 905-482-2295 E-mail: [email protected] WWW: www.onx.com BMC Software Canada Inc. Address: 50 Minthorn Blvd., Suite 200 Markham, ON, L3T 7X8, Canada Tel: 905-747-2800 Fax: 905-747-2801 E-mail: [email protected] WWW: www.bmc.com

A2Z Technical Services Ltd. Address: 4457 Trailmaster Dr. Mississauga, ON, L5V 1E1 Tel: 905-890-0283 Fax: 905-890-1204 E-mail: [email protected] WWW: www.a-2-z.ca

Nexient Learning Inc. Address: CIBC Building 2 Bloor Street W Suite 800& 1200 Toronto, ON, M4W 3E2 Tel: 416-964-8664 Fax: 416-920-6856 E-mail: [email protected] WWW: www.nexientlearning.com

The Lakeshore Chapter of the Project Management Institute 6-2400 Dundas Street West, Suite 361

Mississauga, Ontario L5K 2R8 Tel: 905-270-7591

leading tomorrow with today's project management techniques

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