Brian Cors and John Turner - UMMA InfoTechRob Golden - VP R&D, Merit Networks

ACSF | Tuesday December 8th, 2009

UMMA, Merit & Zimbra

What/Who is UMMA

PASTLimited collaborative interaction

SOFTWARE | Mac-centric and costly

MOBILE | Limited device support

No standard applications

No integration between email/calendar

DESIRESSupport for increased resources & locations

Reduce inefficiency

Increase productivity

DESIRESMobile devices on the rise

ACCESS | Direct and/or open access to data

Platform independent

Web-based

Reduce hardware & software costs

REQUIREMENTSROBUST | Enterprise-level solution

EFFICIENT | Affordable and reliable

MAINTENANCE | Low requirements

INTERFACE | Easy-to-use

VIBRANCY | Continued development activity

CULTURESmall university department

Non-academic unit

Arts-based non-profit organization

USER BASE | Most are not "power" users

Few experienced with enterprise-level

PROCESSINVESTIGATION | Began years ago

Pre Zimbra 5 | Promising, but wasn't ready

EXPLORATION | Now Up-to-Date/Contact

Continuing use not an option

Poor customer support

Delay of new version with needed features

PROCESSEXPLORATION | ITS Exchange and Entourage

High cost for small unit

Outlook vs. Entourage

EXPLORATION | Google Apps

Concerns about future use of data & security

EVALUATION | Zimbra 5

EMU Zimbra Migration Study Results

1010

Who is ?

• Merit was founded 40 years ago to connect the Big 3 Universities in Michigan – UM, Wayne State and Michigan State

• A non-profit corp owned by 12 of Michigan’s public Universities

• Built NSFNet (a foundation of the Internet) with IBM and MCI in the 60’s and 70’s

• Owns and operates one of the largest regional optical networks

• Provides NOC Services to UM

• Merit provides Internet and I2 access to over 250 Members in Michigan 65% of the Higher Eds

50% of the Larger ISD’s

45% of the Libraries

2% of Hospitals

1111

in a Nutshell • A hosted eMail Service for Educational Institutions• >50% Less than the Cost of Owning an eMail System • A complete, professional email service – An Exchange Alternative

• A fixed, monthly fee per account – No Capital, HW or SW costs

• Unlimited Storage

• 3-9’s SLA

• No ads, data mining – always a High-Integrity Service

• A full feature set including group calendaring, spam and virus

protection and multi-mode messaging options

• Back-ups, DR, and regulatory/LEA compliance – included

• Optional advanced features like: Archiving, andMobile Support: Blackberry, iPhone, Windows Mobile, Palm, Symbian, etc.

1212

250,000 Accounts

1313

Zimbra Features

Desktop Clients

+ Outlook Connector+ Apple Desktop sync Zimbra Desktop POP, IMAP, iCal CalDAV

End User

Mail, Address Book, Documents, Calendar, Tasks, Briefcase Advanced (AJAX) & Standard (HTML) Web Client Access HTML attachment indexing and rendering Mobile Option xHTML interface for iPhone and other devices Sharing calendar with internal or external users Basic Zimlets (dates, names, Yahoo! maps, Flickr, URL, Local) Mobile Options: iPhone, Windows Mobile, Symbian, Palm, and BlackBerry

Admin Controls

Unlimited mailbox/attachment size, optional retention policies LDAP Integration No mailbox or folder expiration policies Optional Zimlets Email forwarding for dual delivery Integration via SSO Daily backups for catastrophic failures Customer care domain controls Domain administrative controls

Support & Terms

No ads Branding 7x24 Phone/email support for outages 99.99% target uptime Online support resources

IMPLEMENTATIONPlanning

Discussions with management

Meetings with Merit

Testing

InfoTech Department

Administration Department

IMPLEMENTATIONMigration

PERSONAL | Individual, manual migration

TRAINING | Email & individual calendaring

TRANSFER | UMich IMAP to Merit Zimbra

BENEFIT | Allowed for one-on-one instruction with smaller staff

IMPLEMENTATIONFull Deployment

After all user migrations

TRAINING | Shared calendaring

SUPPORT | Documentation preparation

IMPLEMENTATIONHolding Off

BRIEFCASE | Document storage

DOCUMENTS | Wiki-based interaction

CHAT | Jabber-based instant messaging

VOIP | No VOIP, using ITCOM telephony

TASKS | Shared tasks

NOW & MOVING FORWARD

DEPLOYMENT | All users deployed

CALENDAR | Sharing within and outside of UMMA

MOBILE | 20-30 users on iPhone with ActiveSync

UPDATES | Zimbra Collaboration Suite 6

CHAT | Use chat within Zimbra and with iChat

ZIMBRA WISH LIST

ICS STREAMS | Server-based auto refresh needed

PERMISSIONS | Group-level Permissions/Invitations

ADMINISTRATION | Domain vs. Root level admin

OFFLINE CLIENT | Java-based, slow, calendar issues

QUESTIONS?

Brian Cors and John Turner - UMMA InfoTechRob Golden - VP R&D, Merit Networks

ACSF | Tuesday December 8th, 2009

UMMA, Merit & Zimbra