LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII This paper contains fifty (50) multiple-choice questions, each question carrying Note : two (2) marks. Attempt all of them. 1. Process of planning begins with : (A) Forecasting (C) Setting policies Coordination means : (A) Harmonizing of objectives (C) Both (A) and (B) Grapevine is : (A) Officially created (C) Informal communication (B) (D) (B) (D) (B) (D) Setting objectives Setting procedures Dual Subordination None of the above Formal method of information None of the above

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The main advantage of functional organisation is : (A) Simplicity (B) Hierarchical level (C) Experience (D) None of the above Match List I with List II and select the correct answers using the code given below : List I List II (a) Henry Fayol (i) Scientific Management (b) Elton Mayo (ii) Human Relations (c) Peter Deucker (iii) Espirits de corps (d) F.W. Taylor (iv) M.B.O. Code : (A) a - iii, b - ii, c - iv, d - i (B) a - ii, b - i, c - iii, d - iv (C) a - i, b - ii, c - iv, d - iii (D) a - iv, b - iii, c - ii, d - i Which of the following is correct sequence in the development of employee selection test ? (A) Reliability, validity, test norms (B) Test norms, reliability, validity (C) Reliability, test norms, validity (D) Test norms, validity, reliability Which one is the appropriate sequence in recruitment and selection process ? (A) Recruitment, Job analysis, Manpower planning (B) Manpower planning, Job analysis, Recruitment (C) Manpower planning, Recruitment, Job analysis (D) Job analysis, Manpower planning, Recruitment 8. Which one is not a performance appraisal error arising from rater ? (A) Halo error (B) Content error (C) Contrast error (D) Recency error Employee stock option plan aims at : (A) Only as an incentive to employee (B) Only for employee retention (C) Both (A) and (B) (D) None of the above Job - analysis includes : (A) Job description (B) Job specification (C) Both (A) and (B) (D) Job evaluation

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10.

11. Which of the following techniques may be used for management development ? (A) Planned progression (B) Creation of Assistants to position (C) Sensitivity training (D) All the above 12. Which of the following are the sub systems of HRD ? (A) Training (C) Career development and counselling 13. Performance appraisal helps in : (A) Training (C) Promotion (B) (D) (B) (D) Performance appraisal All the above

Career planning All the above

14. Who introduced the concept of M B O ? (A) Mary Parker Foilet (B) (C) Peter Drucker (D) 15. The concept of quality circle is a brain child of : (A) Ishikawa Japanese engineer (B) Munchu, H.R.M. Expert (C) Peter Drucker (D) Japanese union for scientists and engineers 16.

Keith Davice F. W. Taylor

Elton Mayos study concludes that employee productivity is more related to : (A) Work itself (B) Reward system (C) Working conditions (D) Social Relations at work place

17. Which of the following is hygiene factor ? (A) Advancement (C) Job Security

(B) (D)

Growth Achievement

18. Which is the correct sequence in Maslows need hierarchy theory ? (A) Security, Affiliation, Esteem (B) Affiliation, Security, Esteem (C) Security, Esteem, Affiliation (D) None of the above are correct 19. Which of the following theories was propounded by McChelland ? (A) Achievement motivation (B) Need hierarchy (C) Two factor theory (D) ERG theory 20. Organisational Effectiveness is : (A) Input - Output ratio (B) Target achievement (C) Doing right things (D) Doing things right 21. Who said Industrial Societies necessarily create industrial relations defined as complex of interrelations among workers, managers and governments : (A) John T. Dunlop (B) P.H. Casselman 22. (C) I.L.O. (D) None of the above Which of the following is not a machinery for settlement of industrial disputes in India ? (A) Indian Labour Conference and Standing Labour Committee (B) Conciliation officers (C) Labour Court (D) National Tribunal The Scheme of Workers Participation in Management as provided under the 20 point programme, 1975 did not provide for : (A) Shop Councils (B) Unit Councils (C) Joint Councils (D) None of the above Which of the following is not a tripartite body as created in 1942 : (A) Indian Labour Conference (B) Standing Labour Committee (C) Tripartite Implementation and Evaluation Committee (D) None of the above Fill up the blanks from one of the suitable words given in the bracket Select the correct combination: (i) Award, (ii) Bi - partite Body, (iii) Tripartite Body, (iv) Check off, (v)Deduction, (vi) International Federation, (vii) Settlement, (viii) Consultative body (a) The decision of Labour Court is called __________ (b) Canteen Committee is a __________ (c) Deduction of union membership fee is called _________ (d) I.L.O. is a __________ (A) (ii), (v), (vi), (viii) (B) (viii), (iv), (ii), (i) (C) (i), (ii), (iv), (iii) (D) (iii), (v), (vii), (i) As per the Trade Unions Act, 1926, the proportion of outsiders as office bearers of registered trade union is : (A) Up to 25% (B) Up to 50% (C) More than 50% (D) No mention in the Trade Union Act, 1926

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Union Security is related with : (A) Union democracy (B) Industrial democracy (C) Living wage (D) Union shop and closed shop Union office bearer of a registered union may be : (A) Protected workman under the ID Act, 1947 (B) Protected workman under the Trade Unions Act, 1926 (C) Protected employee under the Industrial Employment (Standing Orders) Act, 1946 (D) None of the above Bonus is calculated from : (A) Gross profits (B) Available surplus (C) Allocable surplus (D) None of the above Which one of the following Federations was organised in 1920 : (A) INTUC (B) AITUC (C) CITU (D) HMS Which one of the following is not an industrial relations legislation : (A) I D Act, 1947 (B) Minimum Wages Act, 1948 (C) Trade Union Act, 1926 (D) Industrial Employment (Standing Orders) Act, 1946 Put the following in the right sequence as stated in I.D. Act, 1947. (a) Enquiry Report (b) Award (c) Memorandum of settlement (d) Penalties (A) (c), (a), (b), (d) (B) (a), (b), (c), (d) (C) (b), (a), (d), (c) (D) (d), (c), (b), (a) Which of the following is not a principle of labour legislation : (A) Principle of social justice (B) Principle of natural justice (C) Principle of international uniformity (D) Principle of national justice Young persons under the Factories Act, 1948 : (A) Cannot be employed at all on dangerous machines (B) Can be employed if given full instruction or sufficient training or under the adequate supervision of knowedgeable and experienced person (C) Can be employed (D) None of the above Conditions of service of the workmen remain unchanged : (A) during pendency of industrial dispute before conciliations, labour court and tribunals (B) during pendency of industrial dispute before conciliation, arbitration and adjudication (C) during pendency of industrial dispute before conciliation, arbitration and adjudication unless written permission is obtained by the employer (D) can be changed by the employer on his own will at any time Which of the following is true ? (A) Labour officer is appointed under section 49 of the Factories Act, 1948 (B) Welfare officer is appointed under section 49 of the Factories Act, 1948 (C) Safety officer is appointed only if the workers are more than 1000 (D) None of the above is true Match the following (a) ILO (i) USSR (b) Karl Marx (ii) Geneva (c) Award (iii) Conciliation (d) Settlement (iv) Arbitration (A) (a) - (i), (b) - (iii), (c) - (iv), (d) - (ii) (B) (a) - (iv), (b) - (ii), (c) - (iii), (d) - (i) (C) (a) - (ii), (b) - (i), (c) - (iv), (d) - (iii) (D) (a) - (iii), (b) - (iv), (c) - (ii), (d) - (i) Arrange the following in right sequence : (a) Payment of Wages Act (b) Trade Disputes Act

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(c) (d)

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Second Factories Act Workmens Compensation Act (A) (a), (b), (c), (d) (C) (d), (c), (b), (a) (B (c), (d), (b), (a) (D) (d), (c), (a), (b) Advisory committee under the Equal Remuneration Act, 1976 shall consists of : (A) 10 persons of which one - third shall be women (B) 10 persons of which one half shall be women (C) Not less than 10 persons of which one half shall be women (D) None of the above The provision regarding recognition of trade union in India is given under : (A) ID Act, 1947 (B) Trade Union Act, 1926 (C) Code of Discipline in Industry (D) Inter - union code of conduct Which of the following is not included under intra-mural labour welfare facilities : (A) Latrines and Urinals (B) Washing Facilities (C) Creches (D) Housing Facilities Classification of labour welfare facilities under (a) Extra-mural and (b) Intra-mural was done by : (A) I.L.O. (B) The Study Group constituted by the Govt. of India in 1959 (C) Indian Labour Conference (D) National Commission on Labour, 1969 Which of the following cannot be regarded as an organisation in the field of Labour Welfare : (A) Central Board of Workers Education (B) Consumer Courts (C) Workmens compensation commissioner (D) Employees State Insurance Corporation Factories Act, 1948. The recognised union in the factory demands a Shelter, Rest Room and Lunch Room in addition to canteen. The demand of the union is : (A) Legal (B) Illegal (C) The Factories Act, 1948 is silent on this point (D) If the employer has provided a canteen, it meets the requirement of Shelter, Rest room and Lunch room. Choose the appropriate answer from the option given below : In India, Labour Welfare work of trade unions is __________

(A) Not developed at all (B) Developed to some extent (C) Fully developed (D) Highly developed 46. The Equal Remuneration Act, 1976, aims to do away with which of the following types of wage differential : (A) Occupational wage - differential (B) Industrial Wage Differential (C) Wage Differential on the basis of sex (D) Geographical Wage Differential 47. Which of the following requirements of a Perfect Market are not found in the Labour Market : (A) Large number of buyers and sellers (B) Same price (C) Same quality (D) None of the above 48. If money wages are fixed or constant, which of the following situation will be applicable : (A) Real wages may also be constant (B) Real wages may fall (C) Real wages may rise (D) All the above 49. Who among the following was the chairman of the Second National Commission on Labour : (A) Dr. P.B. Gajendragadkar (B) Dr. Ravindra Verma (C) Dr. Satya Narayan Jatia (D) Justice P.N. Bhagwati 50. Voluntary Retirement Scheme (VRS) is introduced to get rid off : (A) Inefficient employees (B) Surplus employees (C) Problematic employees (D) None of the above

1.

Who called scientific management thought as a rabble hypothesis ? (A) Frederick Winslow Taylor (B) Henry R. Towne (C) Elton Mayo (D) Louis D. Brandies Match the following : Name of the Book (a) Human side of Enterprise (b) Management and Worker (c) Social Problems of an Industrial Civilisation (d) The Human Organization (a) (b) (c) (d) (A) (iv) (i) (ii) (iii) (B) (iv) (iii) (i) (ii) (C) (iii) (i) (iii) (iv) (D) (ii) (iii) (iv) (i) Authors F.J. Roethlisberger Elton Mayo Rensis Likert Douglas McGregor

2.

(i) (ii) (iii) (iv)

3.

Arrange the following aspects of system in the sequence in which they occur : (i) Throughput (ii) Output (iii) Input (A) (iii), (i), (iv), (ii) (B) (iii), (ii), (i), (iv) (C) (iv), (iii), (ii), (i) (D) (iii), (i), (ii), (iv)

(iv)

Feedback

4.

Gang Plank theory given by Henry Fayol is associated with : (A) Upward Communication (B) Lateral Communication (C) Downward Communication (D) Informal Communication Planning prepares the blueprint of action, while control verifies whether the action is properly taken. Control causes a new planning, while verifying the old plan. Reason (R) : (A) (A) is wrong, (R) is right (B) (A) is right, (R) is wrong (C) (A) and (R) are right (D) (A) and (R) are wrong Which of the following does not belong to the functional categorisation of Personnel department ? (A) Integrated Department (B) Split-function Department (C) Extended Department (D) Staff Co-ordinated Department Assertion (A) : Decentralization in an organization is achieved by : (A) Functional Departmentation (B) Delegation of Powers (C) Both (A) and (B) (D) None of the above Which part of the wages is governed by the escalatory clause in a collective bargaining agreement ? (A) Basic Wage (B) Dearness Allowance (C) Wage Incentives (D) None of the above The model of identifying the factors on which selection decisions will be taken is called as : (A) Multiple choice model (B) Multiple cut-off model (C) Multiple hurdles model (D) Predictor criterion model Arrange the sequence followed in a disciplinary procedure. (i) Chargesheet (ii) Reporting the misconduct (iii) Awarding the punishment (iv) Domestic enquiry (A) (C) (i), (ii), (iv), (iii) (ii), (i), (iv), (iii) (B) (D) (i), (iii), (ii), (iv) (ii), (iv), (i), (iii)

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Which of the following is the correct sequence of management development process ? (i) Designing Development Programmes (ii) Conducting Development Programmes

(iii) (iv) (v) (A) (C)

Evaluating Development Programmes Defining Parameters to Development Identifying Development needs (ii), (iii), (i), (iv), (v) (iv), (iii), (ii), (v), (i) (B) (D) (iii), (ii), (iv), (i), (v) (v), (iv), (i), (ii), (iii)

12. Which of the following is not an OD intervention ? (A) Grid Training (B) Transactional Analysis (C) Process Consultation (D) None of the above 13. Which of the following is not a method of Performance Appraisal ? (A) Paired comparison method (B) 3608 Appraisal (C) Assessment centres (D) None of the above 14. BARS stand for : (A) Behaviourally Anchored Ranking Scales (B) Behaviour Aptitude Reaction Syndrome (C) Behaviourally Anchored Rating Scales (D) Behavioural Alternative Reaction Syndrome 4

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15.

The word Kaizen, which refers to improvement in performance and productivity has been borrowed from : (A) Japan (B) Germany (C) Korea (D) Sweden

16. Match the following : List-I (a) Frederick Herzberg (b) F.W. Taylor (c) Blake and Monton (d) Abraham Maslow (a) (b) (c) (d) (A) (ii) (i) (iv) (iii) (B) (i) (iii) (ii) (iv) (C) (i) (ii) (iii) (iv) (D) (iv) (iii) (ii) (i)

(i) (ii) (iii) (iv)

List-II Scientific Management Two Factor Theory Need Hierarchy Theory Managerial Grid

17. Which of the following is the correct sequence of needs suggested by Abraham Maslow ? (i) Self-Esteem Needs (ii) Belongingness Needs (iii) Safety needs (iv) Physiological needs (v) Self-Actualisation needs (A) (i), (ii), (iv), (iii), (v) (B) (v), (iv), (ii), (iii), (i) (C) (iv), (iii), (ii), (i), (v) (D) (iv), (iii), (i), (ii), (v) 18. The stage of vocalisation of the need for change may be termed as: (A) Stabilisation (B) Proposal (C) Initiation 19.

(D)

Exploring

The power vested in a leader by a virtue of accepting organisational authority is known as : (A) Legitimate Power (B) Coercive Power (C) Democratic Power (D) None of the above Which of the following statements is not true ? (A) A reasonable degree of stability is not required as a setting for planned change (B) Organised programmes for development cannot function amid extreme social turmoil or political instability (C) Systematic planning of projects require predictable patterns, activities and routine organisations (D) None of the above The concept of industrial relations is : (A) (C) Static Both Static and Dynamic (B) (D) 6 Dynamic None of the above

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22. Who among the following gave a model for industrial relations ? (A) (C) Harold J. Laski John T. Dunlop (B) (D) Adam Smith Heneman

23. Which of the following is not a machinery for settlement of industrial disputes in India ? (A) (C) Board of Conciliation Collective Bargaining (B) (D) Labour Court Industrial Tribunal

24. Match the following : (a) (b) (c) (d) (A) (B) (C) (D) Conciliation Machinery Consultation Machinery Adjudication Machinery Arbitration Machinery (a) (iii) (ii) (iv) (i) (b) (ii) (iii) (i) (iv) (c) (i) (iv) (ii) (iii) (d) (iv) (i) (iii) (ii) (i) (ii) (iii) (iv) Indian Labour Conference Industrial Tribunal Arbitration Board of Conciliation

25. Which of the following provides for recognition of trade unions in India ? (A) (C) Inter-Union Code of Conduct Code of Efficiency and Welfare (B) (D) Code of Discipline in Industry Code of Ethics

26. Revolutionary theory of trade union is proposed by : (A) 27. Webbs (B) Hoxie (C) Karl Marx (D) Gandhi

According to the Trade Unions Act, 1926 a minor member of the union : (A) (B) (C) (D) Can be elected as Office-bearer Can be elected as Office-bearer for one term Cannot be a member of the registered union Cannot be elected as Office-bearer of the registered trade union

28.

Sequence the following as per the chronological order : (i) (iii) (v) (A) (C) Formation of ILO AITUC First World War (ii), (v), (i), (iii), (iv) (iii), (ii), (iv), (v), (i) (B) (D) (v), (iv), (i), (ii), (iii) (iv), (iii), (ii), (i), (v) 8 (ii) (iv) Moore Report INTUC

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29. Match the following : (a) Check-off system (b) Report (c) Award (d) Political fund (a) (b) (c) (A) (iv) (iii) (iv) (B) (iii) (iv) (i) (C) (iii) (iv) (ii) (D) (ii) (iii) (iv) 30.

(i) (ii) (iii) (iv) (d) (i) (ii) (i) (i)

Registered trade union Arbitration Union subscription Conciliation

As per the Trade Unions Act, 1926 what is the minimum trade union membership fee to be paid by a member in a factory ? (A) 25 paise per month (B) 1 rupee per annum (C) 3 rupees per annum (D) 12 rupees per annum Which of the following is not a type of labour legislation ? (A) Protective Legislation (B) International Labour Legislation (C) Regulative Labour Legislation (D) Welfare Legislation Under the Factories Act, 1948 every worker who has worked for a period of __________ or more in a factory during a calendar year shall be allowed during the subsequent calendar year, leave with wages. (A) Full one year (B) 365 days (C) 250 days (D) 240 days Funeral Expenses, Rehabilitation Allowances, Vocational Rehabilitation, old age medicare and medical bonus are provided under which of the following social security legislations in India ? (A) Workmens Compensation Act, 1923 (B) ESI Act, 1948 (C) Maternity Benefit Act, 1961 (D) Payment of Gratuity Act, 1972 After the enactment of the Workmens Compensation Act, 1923 a contract has been made under which a workman relinquishes any right of compensation from the employer for personal injury arising out of or in the course of the employment, what will be the fate of the contract ? (A) The contract shall be null and void (B) The contract shall remain in operation (C) The Act is silent on this matter (D) None of the above Every woman entitled for maternity benefit under the Maternity Benefit Act, 1961 shall also be entitled to receive from the employer a medical bonus of : (A) Rs. 25/(B) Rs. 50/(C) Rs. 250/(D) Rs. 500/10

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Central Advisory Board under the Minimum Wages Act, 1948 is constituted to : (A) To advise the employers for payment of minimum wages as fixed under this Act. (B) Co-ordinate the work of committees and sub-committees (C) Co-ordinate the work of advisory boards (D) None of the above Disputes relating to retrenchment of workmen and closure of establishment come under the purview of : (A) Schedule I of I.D. Act, 1947 (B) Schedule II of I.D. Act, 1947 (C) Schedule III of I.D. Act, 1947 (D) None of the above Gratuity is calculated treating a month as having the following days : (A) 25 (B) 26 (C) 30

37.

38.

(D)

31

39.

The minimum required membership for registration of a trade union according to the Trade Unions Act, 1926 is : (A) not less than 7 members (B) not less than 10% of the total workmen or l00 whichever is less (C) not less than 10% or 100 of the workmen engaged in the industry or establishment with a minimum of 7 (D) None of the above Match the following : (a) (b) (c) (d) Discipline Regulation of employee-employer relations Wage revision Mode and time of Payment of Wages (a) (b) (c) (d) (ii) (iii) (iv) (i) (i) (ii) (iv) (iii) (ii) (iv) (i) (iii) (iii) (ii) (iv) (i) (i) (ii) Payment of Wages Act, 1936 Industrial Employment (Standing Orders), Act 1946 (iii) Industrial Disputes Act, 1947 (iv) Minimum Wages Act, 1948

40.

(A) (B) (C) (D) 41.

Which of the following is not a principle of labour welfare ? (A) Policing Theory of Labour Welfare (B) Religious Theory of Labour Welfare (C) The Philanthropic Theory of Labour Welfare (D) Productivity Theory of Labour Welfare 12

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42.

Which of the following systems of wage payment a trade union will advocate which may even be useful for the inefficient members ? (A) Piece-rated wages (B) Time-rated wages (C) Performance-oriented wages (D) Wages based on productivity

43. Which of the following cannot be said to be an extra-mural welfare facility ? (A) Sports (B) Hospital (C) Transport facility (D) Canteens and First Aid Boxes 44. Which of the following is not an agency of providing labour welfare ? (A) State (B) Employer (C) Trade Unions

(D)

Customers

45. Which of the following is not a statutory welfare facility under the Factories Act, 1948 ? (A) Canteen (B) Sports facility (C) Creche (D) First-Aid Appliances 46. Labour Market is : (A) Perfect Market (C) Monopolistic Market

(B) (D)

Imperfect Market None of the above

47. Who among the following are not included in the labour force of a country ? (A) Employees (B) Employers (C) Domestic Servants (D) Housewives 48. Who among the following are not included as members of Wage Board ? (A) Employers Representatives (B) Workers Representatives (C) Consumers Representatives (D) Economists, Wage Experts and Members of Parliament Under which of the following theories of wages, trade unions play a vital role in wage determination : (A) Marginal Productivity theory of Wages (B) Wage Fund Theory (C) Residual Claimant Theory (D) Collective Bargaining Theory Which of the following wage differentials in India has been controlled by the enactment of the Equal Remuneration Act, 1976 ? (A) Occupational Wage Differentials (B) Geographical Wage Differentials (C) Wage differentials according to sex (D) Industrial Wage Differential -oOo-

49.

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LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. 1. Match the following : List - I (Name of the Contributor) (a) (b) (c) (d) Charles Babbage F.J. Roethlisberger and Dickson Douglas Murray McGregor Talcot Parsons (a) (ii) (iii) (iv) (iv) (b) (i) (iv) (iii) (ii) (c) (iv) (ii) (ii) (i) (d) (iii) (i) (i) (iii) (i) (ii) (iii) (iv) List - II (Contribution) Systems approach X, Y theory Hawthorne Experiments Fair days work

Code : (A) (B) (C) (D)

2.

With which school of management thought Case of Schimadt is associated ? (A) (C) Scientific Management School Behaviour School (B) (D) Human Relations School Systems Approach

7.

Arrange the following stages of Hawthorne Experiments as they were conducted : Bank Wiring Observation Test Room Illumination Experiment Mass Interviewing Programme Relay Assembly Test Room (A) (ii), (iv), (i), (iii) (C) (i), (iii), (iv), (ii) (B) (D) 2 (ii), (iv), (iii), (i) (ii), (iii), (i), (iv)

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4.

When the chain of command is longer than the span of control, the resultant organisation structure is : (A) Balanced (B) Flat (C) Tall (D) None of the above

5.

What for feed forward control stands ? (A) (C) to be proactive to be strategic (B) (D) to be futuristic all the above

6. Which of the following is not an operative function of Personnel/Human Resource Management ? (A) (C) 7. Procuring Developing (B) (D) Planning Maintaining

In which order the following aspects of Manpower planning operate in established organisations ? (i) (iii) (A) (C) Recruitment Manpower Inventory (iii), (ii), (iv), (i) (iv), (iii), (ii), (i) (ii) (iv) (B) (D) Job analysis Manpower Forecasting (ii), (iv), (iii), (i) (iii), (ii), (i), (iv)

8.

Which of the following is not a method of selection ? (A) (C) Advertisement Tests (B) (D) Interview Reference checking

9. The method by which relative worth of Jobs in an organisation is determined is called as : (A) (C) D5505 Job Specification Job Analysis (B) (D) 4 Job Description Job Evaluation

10. Assertion (A) : Grievance and Discipline are mutually complementary control mechanisms. Reason (R) : Discipline is a control of the management on employee and Grievance is a control of the employee on the management. (A) (B) (C) (D) 11. (A) is right but (R) is wrong Both (A) and (R) are wrong (A) is wrong and (R) is right Both (A) and (R) are right

Match the following : List - I (a) (b) (c) Top Management Middle Management Junior Management (a) (iii) (ii) (i) (b) (i) (i) (ii) (c) (ii) (iii) (iii) (i) (ii) (iii) List - II Human Skill Conceptual Skill Technical Skill

Code : (A) (B) (C)

None of the above 12. Appraisal refers to the appraisal to be done by : (i) (ii) (iii) (iv) D5505 Superiors and Subordinates Superiors Subordinates and Customers Superiors Subordinates, Customers and Peers None of the above 6

13.

Which of the following is not a method of operative training ? (A) (C) Grid Training Apprenticeship Training (B) (D) Vestibule Training Demonstration

14. Which of the following is not a sub-system of HRD ? Training and Development Career Planning Performance Appraisal None of the above 15. The word Kanban refers to : (A) (B) (C) (D) 16. A means of effective dialogue A meaning of effective communication and visual control A means of potential appraisal All the above

Consider the following assertions : I. When role occupants perceive that they do something unique or new in their roles, their efficiency is high. When role occupants perceive that they do only routine tasks, their role efficiency gets lowered.

II.

Which of the following is true about above assertions respectively ? 38. 39. 40. 41. D5505 I Vs II : : Surfacing Vs Exploring I Vs II : : Individualism Vs Creativity I Vs II : : Linkage Vs Isolation I Vs II : : Creativity Vs Routinism 8

(A)

The term Blind Spot in Johari window model refers to : The self that is known to others as well as to oneself The self which is known to others but not to oneself The self which is known neither to others nor to oneself The motives, feelings etc, which are known to ones own self

(B)

MBO cannot be implemented effectively in an organisation which is prone to rapid changes, either internal or environmental, because : It becomes difficult to set objectives in a changing environment It becomes difficult to assign responsibilities in a changing situation Unforeseen changes may refer most objectives unachievable None of the above

(C)

The concept of task - oriented and people oriented leadership was developed by : (A) (C) Blake and Monton Maxwell (B) (D) John Berry Hertzberg

20.

Which of the following is not the process theories of motivation ? (A) (B) (C) (D) Vrooms expectancy model Adams equity theory Porters performance satisfaction theory Alderfers ERG theory 10

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21.

Who said, there are three actors of industrial relations ? (A) Lester (B) Dale yoder (C) Dunlop (D) Krikardy

22.

Good industrial relations refer to : (A) (B) (C) (D) Absence of industrial disputes Greater use of Collective Bargaining Friendly attitude of Employer and Trade Unions All the above

23.

To which of the following the two voluntary schemes of workers participation in management introduced in the year 1975 and 1977 do not apply : (A) (B) (C) (D) Manufacturing Mining Industries Commercial and Service Organisations Central Public Sector Undertakings

24.

Arrange the following in proper sequence : (i) Establishment of the Indian Labour Conference (ii) First Bombay Factory Commission (iii) Submission of the Report of the Royal Commission on Labour (iv) Establishment of the ILO (A) (ii), (iv), (iii), (i) (B) (D) (iv), (ii), (iii), (i) (i), (ii), (iii), (iv)

(C) (iii), (ii), (iv), (i)

50.

Which of the following is not a voluntary tripartite body ? (A) (B) (C) (D) Indian Labour Conference Standing Labour Committee Central Advisory Board None of the above 12

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51.

Theories on Trade Unionism were proposed by : Elton Mayo, Marx and Gandhi Marx, Weber and Gandhi Pearlman, Weber and Webbs Pearlman, Webbs and Marx

52.

Which of the following was the first National Labour Federation organised in India ? (A) INTUC (B) AITUC (C) CITU (D) HMS

28.

As per the rights of the registered trade unions, account books can be inspected : (A) (B) (C) (D) Only by the trade union members of the concerned union Only by the office bearers of the concerned unions Members and office bearers of the trade union at such time as provided in the rules Members of any trade union

29.

Match the following : List - I (a) (b) (c) (d) Trusteeship Theory Revolutionary Theory Placating Theory Human Relations Theory (a) (iv) (iii) (iv) (i) (b) (iii) (iv) (i) (iii) (c) (ii) (i) (ii) (ii) (d) (i) (ii) (iii) (iv) 14 (i) (ii) (iii) (iv) List - II Elton Mayo Labour welfare Karl Marx Gandhi

Code : (A) (B) (C) (D) D5505

30.

An application has been made by a union of 10,000 workers for registration to the Registrar of Trade Unions. More than half of the total number of workers (6000) who made the application, have ceased to be the members of the union before registration. What will happen to the registration of that union ? (A) (B) (C) (D) Since 4000 workers are still there, the union will be registered by the registrar The application will be rejected The Trade Union Act, 1926 is silent on this subject None of the above

31.

Which of the following is not a principle of labour legislations ? (A) (C) Principle of Social Justice Principle of Social Welfare (B) (D) Principle of Economic Equality Principle of International Uniformity

32.

As a result of the New Economic Policy in India, for which of the following legislations there is a growing demand from employers for a change ? (A) (C) Maternity Benefit Act, 1961 Industrial Disputes Act, 1947 (B) (D) Trade Unions Act, 1926 E.S.I. Act, 1948

33.

For which of the following there is no provision under the Factories Act, 1948 ? (A) (C) Canteen Managing Committee Site Appraisal Committee (B) (D) Safety Officer Welfare Committee

34.

A worker has instituted a claim for compensation in respect of an injury before a Workmens compensation Commissioner and now he wants to institute a suit in a civil court for the same injury. Which of the following will be the correct in this regard ? (A) (B) (C) (D) He can institute a suit in the civil court He cannot institute a suit in the civil court as he has taken the claim to the commissioner The suit can be taken to both simultaneously None of the above 16

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35.

Which of the following is correct ? (A) (B) (C) (D) Maternity Benefit Act, 1961 is a scheme of social assistance Maternity Benefit Act is a scheme of social insurance It is an example of both social insurance and social assistance None of the above

36.

Match the following : List - I (a) (b) (c) (d) (A) (B) (C) (D) Protected workman Immunity from civil suit Subsistence Allowance Medical Bonus (a) (iii) (iv) (ii) (i) (b) (iv) (i) (i) (iii) (c) (i) (ii) (iii) (iv) (d) (ii) (iii) (iv) (ii) (i) (ii) (iii) List - II Industrial Employment (Standing orders) Act, 1946 Maternity Benefit Act, 1961 Industrial Disputes Act, 1947

(iv) Trade Union Act, 1926

Code :

37.

An individual workman can raise an industrial dispute in case of : (A) (C) Retrenchment Discharge (B) (D) Dismissal All the above

38.

Match the following : List - I (a) (b) (c) (d) Two or more members Chairman and two or four members One member Number of workmen representatives not less than management representatives (a) (iv) (iv) (iii) (ii) (b) (iii) (i) (i) (iii) (c) (ii) (iii) (iv) (iv) (d) (i) (ii) (ii) (i) 18 (i) (ii) (iii) (iv) List - II Board of Conciliation Works Committee Labour Court Court of Enquiry

Code : (A) (B) (C) (D) D5505

39.

The Equal Remuneration Act, 1976 provides : (A) (B) (C) Equal Remuneration to men and women Equal Remuneration to men and women and helps to remove discrimination in recruitment Equal Remuneration to men and women for same work and helps to remove discrimination while recruiting men and women None of the above

(D) 40.

Within how many months from the date of closing of the Accounting year bonus must be paid by the employer under the Payment of Bonus Act, 1965 : (A) 7 months (B) 8 months (C) 9 months (D) 10 months

41.

Which of the following legislations does not contain labour welfare provisions ? (A) (C) Industrial Disputes Act, 1947 Plantation Labour Act, 1951 (B) (D) Mines Act, 1952 Factories Act, 1948

50.

Who among the following advocated the use of collective bargaining as the best method for promoting healthy labour management relations in India ? (A) (C) Mahatma Gandhi Khandubhai Desai (B) (D) Guljarilal Nanda V.V. Giri

43.

Which of the following is a statutory welfare facility under the Factories Act, 1948 ? (A) (C) Games and Sports Transport Facilities (B) (D) Housing Facilities None of the above

44.

Which of the following has done considerable work in the field of labour welfare ? (A) CARE (B) WHO 20 (C) ILO (D) UNICEF

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45.

Under which part of the Indian Constitution necessity of more labour welfare is emphasised : (A) (B) (C) (D) Fundamental Rights Directive Principles of State Policy Both under Fundamental Rights and Directive Principles of State Policy None of the above

46.

Which of the following is not a characteristics of Indian Labour Market ? (A) (B) (C) (D) Migratory character Low level of literacy High Degree of Unionization High rates of Absenteeism and Labour Turnover

47.

Who among the following propounded the marginal productivity theory of wages ? (A) Davidson (B) Webbs (C) Maurice Dobb (D) Walker

48. Which of the following is not a method of State Regulation of Wages ? (A) (C) Minimum Wage Legislation Wage Boards (B) (D) Ordinances Industrial Tribunals

49. Wages paid on the basis of units produced are called : (A) Time Rated (B) Money Wages (C) Piece Rated (D) Real Wages

50. Which of the following is not a type of wage differential ? (A) (C) Occupational wage differential Wage - Differentials on the basis of sex (B) (D) Geographical wage differential Personal wage differential

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LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. Being an HR manager is a challenging task, and requires several proficiencies. One study found four categories of proficiencies HR proficiencies, business proficiencies leadership proficiencies and learning proficiencies. HR proficiencies represent traditional knowledge and skills in areas such as employee selection, training and compensation. Business proficiencies reflect the new role of HR professionals in creating profitable enterprise that serve customers effectively. Thus todays HR managers need to be familiar with how companies operate, including strategic planning, marketing, production and finance. They must be able to participate in a management team that formulate plans for how company will respond to competitive pressures. Todays HR manager must be able to speak the CFOs language by measuring and explaining HR activities in terms managers understand, such as return on investment, payback period, and cost per unit of service. HR managers also require leadership proficiencies. For example, they need the ability to work with and lead management groups, and to drive the changes required for instance, to implement new world-class employee screening and training systems. Finally because the competitive landscape is changing so quickly and new technologies are being continually introduced, the HR manager needs learning proficiencies. He or she must have the ability to stay abreast of and apply all the new technologies and practices affecting the profession. The fact that top management does understand the strategic benefits of a well-designed HR program will make the HR managers job somewhat easier.

8.

Which of the following statements are correct ? Human Resource Management is a challenging task HR managers require HR and business proficiencies HR proficiencies represent traditional knowledge and skills All of the above

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2

7.

The proficiency which reflects the role of HR professionals in maintaining profitability and customer satisfaction may be termed as : (A) (C) Leadership proficiency Business proficiency (B) (D) HR proficiency None of the above

9.

What are the main concerns of a CFO of an organisation ? (A) (B) (C) (D) Ensuring HR proficiencies in managers Ensuring technological proficiencies of top management Ensuring effective return on investment, payback period and cost per unit All of the above

10.

To cope up with changing competitive landscape and fast obsolescence of technologies, the HR managers need to acquire : (A) (C) Freezing Proficiency Learning Proficiency (B) (D) Refreezing Proficiency None of the above

1.

In the authors view, if the top management is aware of the strategic benefits of a well designed HR system, it will : Create unnecessary problems for Head (HR) Help HR manager in discharging responsibilities Add undesired and impractical interventions None of the above

2.

Identify the principle of F.W. Taylors Scientific Management : (A) (C) Scalar Chain Functional Foremanship (B) (D) M.B.O Unity of Command

7.

Match the following: Group A (a) (b) (c) (d) (A) (B) (C) (D) Managerial Grid Bureaucracy M.B.O Hawthorne Studies (a) (ii) (ii) (iii) (iv) (b) (i) (iv) (ii) (iii) (c) (iv) (i) (iv) (i) (d) (iii) (iii) (i) (ii) 4 (i) (ii) (iii) (iv) Group B Peter F. Drucker Blake & Mouton George Elton Mayo Max Weber

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11.

Arrange the following hierarchy of plans in correct sequence : (A) (B) (C) (D) Objectives, Policies, Strategies, Procedures Strategies, Objectives, Procedures, Policies Objectives, Strategies, Policies, Procedures Policies, Objectives, Strategies, Procedures

12.

Assertion (A) : Span of control affects the efficient utilization of managers and effective performance of their subordinates. Reason (R) : (A) (C) Too wide or too narrow span may mean that subordinates are under-controlled or over-controlled. (B) (D) (A) is right, (R) is wrong Both (A) and (R) are right

Neither (A) nor (R) is right (A) is wrong, (R) is right

10.

Match the following : (a) (b) (c) (d) Interest Tests Voluntary Retirement Disposition Deputation (a) (A) (B) (C) (D) (i) (ii) (iv) (iv) (b) (ii) (i) (iii) (ii) (c) (iii) (iii) (ii) (i) (d) (iv) (iv) (i) (iii) (i) (ii) (iii) (iv) Recruitment Interview rating Separation Selection

11.

Arrange the following steps of job evaluation process in the correct sequence : (i) (iii) (A) (B) (C) (D) Job description / Specification Job Evaluation Programme (i) (iv) (iv) (ii) (ii) (i) (iii) (i) (iii) (iii) (ii) (iii) (iv) (ii) (i) (iv) 6 (ii) (iv) Employee Classification Job Analysis

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12. Assertion (A) : Grievance when registered becomes a formal dispute between an employee and management on the conditions of employment. Reason (R): 17. 18. 19. (D) Grievance is a formal and a relatively drastic step. (A) is right, (R) is wrong (A) is wrong, (R) is right Both (A) and (R) are right Both (A) and (R) are wrong

22.

The grievance arising out of legitimate needs of employees remaining unfulfilled may be termed as : (A) (C) Disguised Grievance Factual Grievance (B) (D) Imaginary Grievance Work-Group Grievance

14.

Which of the following is the focus of the Human Resource Development System ? (A) (C) Individuals and Dyads Both (A) and (B) (B) (D) Collectives and Organization None of the above

15.

Match the following development dimensions of HRD function : (a) (b) (c) (d) Job enrichment Career development Key performance areas Succession Planning (a) (A) (B) (C) (D) (iv) (i) (iv) (i) (b) (iii) (iv) (iii) (iii) (c) (ii) (iii) (i) (ii) (d) (i) (ii) (ii) (iv) (i) (ii) (iii) (iv) Analysing the job Matching the role and the person Developing the person in the role Developing the role for the person

16.

Assertion (A) :

Effectiveness of training in no way depends on the synergic relationship and collaborative working amongst participants, training organization, trainees and client organization. Training is essential because technologies, systems and practices soon get obsolete due to new discoveries. (B) Both (A) and (R) are right

Reason (R) : (A) (C) D5507

(A) is wrong, (R) is right Both (A) and (R) are wrong

(D) (A) is right, (R) is wrong 8

12.

& (A) : (R) :

36.

Consider following steps in performance appraisal process and arrange them in proper sequence : (A) Comparison of actual performance with performance standards (B) Communicate performance expectations (C) Initiate corrective action, if any (D) Establish performance standards (E) Measurement of actual performance (A) (C) (iv), (ii), (iv), (ii), (v), (v), (iii), (i), (i), (iii), (B) (D) (i), (i), (ii), (iii), (iv), (v), (iv), (iii), (ii), (v),

42.

Every evaluator has his/her own value system that acts as a standard against which appraisals are made. Relative to the true or actual performance an individual exhibits, some evaluators mark high and others low. Such errors are known as : (A) Similarity errors (B) Central tendency (C) Strictness/Leniency error (D) Recency Vs Primacy effect How many dimensions are there in Blake and Moutoni Managerial Grid ? (A) Two (B) Three (C) Four Match the following : Group (A) (a) Douglas M. Mc Gregor (b) William Ouchi (c) Joseph Lufth and Harry Inghams (d) Kurt Lewin Code : (a) (b) (c) (d) (A) (iii) (ii) (iv) (i) (B) (ii) (iii) (i) (iv) (C) (iii) (iv) (i) (ii) (D) (iv) (ii) (i) (iii) (i) (ii) (iii) (iv) Group (B) Johari Window Force Field Theory Theory X and Y Theory Z

19.

(D)

Five

20.

21.

A person who will initiate change in the organization is called : (A) Consultant (B) Trainer (C) Change Agent Sequence the following stages of group development : Forming, Norming, Storming, Performing Forming, Storming, Norming, Performing Norming, Forming, Storming, Performing Storming, Norming, Performing, Forming 10

(D)

Counsellor

(A)

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23.

Which one of the following is not a necessary condition for establishing and maintaining good industrial relations ? (A) Keep the employees informed about decision which affect their interests (B) Payment of fair wages and adequate wage structure (C) Maintain good relations with nearby industries (D) Establishment of an atmosphere of participation Match the years of enactment with appropriate Act. (a) (b) (c) (d) (A) (B) (C) (D) The Trade Union Act The Bombay Industrial Disputes Act The Workmens Compensation Act The Factories Act (a) (b) (c) (d) (iii) (iv) (ii) (i) (iv) (iii) (i) (ii) (i) (ii) (iii) (iv) (ii) (i) (iv) (iii) (i) (ii) (iii) (iv) 1948 1923 1926 1938

24.

25.

Arrange the following dispute settlement machineries in the order in which they are Given in the Industrial Disputes Act. (a) Industrial Tribunal (b) National Tribunal (c) Works Committee (d) Labour Court (e) Court of Inquiry (f) Board of Conciliation (g) Conciliation Office (A) (B) (C) (D) (d) (c) (b) (g) (e) (g) (c) (a) (f) (f) (d) (b) (g) (e) (e) (c) (a) (d) (f) (d) (b) (a) (g) (e) (c) (b) (a) (f)

26.

Who defined Industrial Relation as a Rule Making Process ? (A) (C) Robert Hoxie John T. Dunlop (B) (D) Selig Perlman Mc Kersie

43.

The concept of the stewardship of ones possessions to increase wealth, using ones talent and displaying the surplus in public causes was emphasized by : (A) Conflict Theory of Karl Marx (B) Trusteeship Theory of Mahatma Gandhi (C) Rational Theory of Robert Hoxie (D) Behavioural Theory of Max Weber 12

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51.

The right to strike and lock-out were recognised in India indirectly under the provision of : (A) (B) (C) (D) The Industrial Disputes Act 1947 The British Industrial Trade Dispute Act 1929 The Indian Trade Union Act 1926 None of the above

52.

Match the trade union leaders associated with the trade unions : (a) (b) (c) (d) Madras Labour Union Ahmedabad Textile Labour Association All India Railwaymens Federation Indian National Trade Union Congress (a) (A) (B) (C) (D) (iii) (ii) (i) (iv) (b) (iv) (i) (ii) (iii) (c) (ii) (iii) (iv) (i) (d) (i) (iv) (iii) (ii) (i) (ii) (iii) (iv) V.V. Giri A.R. Ramanujam Mahatma Gandhi B.P. Wadia

53.

Arrange the events in Indian Trade Unionism in the order in which they have occurred from earliest to the latest : (a) (c) (A) (C) Formation of CITU Formation of AITUC (c) (a) (d) (c) (b) (d) (a) (b) (b) (d) (B) (D) Formation of UTUC Formation of INTUC (d) (b) (b) (a) (a) (c) (c) (d)

31.

Assertion (A) : Reason (R) : (A) (C)

Trade Unions in India are dominated by outside leadership. The Unions are politicised and suffer from multiplicity. (B) (D) (A) is wrong, (R) is right (A) is wrong, (R) is wrong

(A) is right, (R) is wrong (A) is right, (R) is right

32.

Which of the following is not a principle of Labour Legislation ? (A) (C) Social Justice International Uniformity (B) (D) 14 Social Equity Human Rights

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1

Sequence the following in the order of the year in which they came into being from earliest to the latest : (B) (C) (D) (E) (A) (C) The Workmens Compensation Act The Maternity Benefit Act Establishment of the ILO The Employees State Insurance Act (c) (a) (d) (c) (a) (b) (b) (d) (B) (D) (c) (c) (a) (b) (d) (d) (b) (a)

34.

Match the following : Group - A (a) (b) (c) (d) Comprehensive Social Security Post-natal Benefit Welfare Officer Theory of Notional Extension (a) (A) (B) (C) (D) (iii) (ii) (iii) (iii) (b) (ii) (i) (iv) (i) (c) (iv) (iii) (i) (iv) (d) (i) (iv) (ii) (ii) (i) (ii) (iii) (iv) Group B The Factories Act The Workmens Compensation Act The ESI Act The Maternity Benefit Act

39.

The doctrine of contributory negligence and assumed risks are associated with which of the following benefits extended to workers. (A) (C) Workmens Compensation ESI Benefit (B) (D) Safety under the Factories Act All the above

36.

Sequence the following Acts in order of their year of enactment from earliest to latest : (a) (b) (c) (d) (A) (C) The Equal Remuneration Act The Trade Union Act The Payment of Wages Act The Payment of Bonus Act (b), (b), (d), (c), (c), (d), (a) (a) (B) (D) (d), (c), (b), (b), (a), (d), (c) (a)

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16

37.

An Advisory Committee to increase employment opportunities for women is required to be constituted under which of the following Acts ? (A) (C) The Equal Remuneration Act The Minimum Wages Act (B) (D) The Industrial Disputes Act None of the above

38. (a) (b) (c) (d)

Match the following : Group - A Provision of Controlled Industry Principle of Set on and Set off Recovery of loans Payment by kind (A) (B) (C) (D) (a) (ii) (iii) (iv) (iii) (b) (i) (i) (ii) (iv) (c) (iii) (iv) (iii) (i) (d) (iv) (ii) (i) (ii) Group B 41. 42. 43. 44. The Payment of Wages Act The Minimum Wages Act The Industrial Disputes Act The Payment of Bonus Act

39.

Which of the following statements is not true ? (A) Conciliation process results into a settlement (B) Adjudication process results into an award (C) Court of enquiry results into a report (D) There is no time limit for submission of the report by the court of enquiry Match the following : (a) (b) Policing theory Religious theory (i) Labour welfare work is taken up in a spirit of atonement (ii) Passing the laws and strictly implementing them to ascertain that welfare measures are provided (iii) Welfare work is a means of securing, preserving and increasing efficiency (iv) Workers are becoming conscious of their rights and welfare work is the best means of securing their cooperation

40.

(c) (d)

Functional theory Placating theory

(A) (B) (C) (D) D5507

(a) (ii) (ii) (i) (iii)

(b) (i) (i) (iii) (iv)

(c) (iv) (iii) (iv) (ii)

(d) (iii) (iv) (ii) (i) 18

41. Assertion (A) :

Labour welfare policies change with time and space and therefore it is called as a relative concept. Level of economic development, social policies governing welfare issues at different times make an impact on the capability and interest of countries to provide labour welfare provisions. (B) Both (A) and (R) are wrong

Reason (R) :

(A)

Both (A) and (R) are right

48.

(C) (A) is right, (R) is wrong (D) (A) is wrong, (R) is right Who gave the concepts of social invasion of work place and long arm of job in labour welfare ? (A) (C) Herbert Spencer Charles Spaulding (B) (D) Emile Durkhien Max Weber

43.

At least one labour welfare officer must be appointed in a factory wherein _________ or more workers are ordinarily employed. (A) 50 (B) 100 (C) 300 (D) 500

44.

Who is called as the father of Labour Welfare Movement ? (A) (C) Frederick Herzberg F.W. Taylor (B) (D) Robert Owen Charles Babbage

45. Assertion (A) : A person is unemployed only when he/she is both without a job and also desires to be employed. Reason (R) : The idea of desire to be employed need not be interpreted in relation to normal hours of work for day, current rates of wages and a persons normal state of health. (A) (C) D5507 Both (A) and (R) are right (A) is right, (R) is wrong (B) (D) 20 Both (A) and (R) are wrong (A) is wrong, (R) is right

46.

Match the following : Theory of wage (a) (b) (c) (d) Bargaining theory Demand and Supply theory Purchasing Power theory Equity theory (a) (A) (B) (C) (D) (iii) (iv) (ii) (iii) (b) (iv) (ii) (i) (ii) (c) (ii) (i) (iii) (iv) (d) (i) (iii) (iv) (i) (i) (ii) (iii) (iv) Contributor J. Stacy Adams A.C Pigou John Davidson Alfred Marshall

47.

A wage period shall not exceed : (A) (C) Forty days One week (B) (D) One month Thirty five days

48.

Under the payment of wages Act, 1936 no fine can be recovered after the expiry of _________ days from the day on which it was imposed. (A) 15 days (B) 30 days (C) 60 days (D) 90 days

49. Wage Board is a _________ : (A) (C) Bipartite body Both (A) and (B) (B) (D) Tripartite body None of the above

50. Which of the following is not a method of Job Analysis ? (A) (C) Critical Incident Approach Position Analysis Questionnaire (D) (B) Job Elements Approach

Application Blank

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LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. 1. The managerial function of organising is to : (A) (B) (C) (D) 2. review and adjust plans as circumstances alter. establish a programme for accomplishment of objectives. get things done through others. create a structure of functions and duties for a group of people.

Match the thinkers with the management functions advocated by them. Thinker (a) (b) (c) (d) (A) (B) (C) (D) Newman and Summer Henry Fayol Luther Gullick Koontz and ODonnell (a) (i) (ii) (i) (ii) (b) (ii) (i) (ii) (i) (c) (iv) (iii) (iii) (iv) (d) (iii) (iv) (iv) (iii) (i) (ii) (iii) (iv) Function Organising, planning, leading and controlling Planning, Organising, Commanding, Coordinating and Controlling Planning, organising, staffing, directing and controlling POSDCORB

9.

A special kind of plan formulated in order to meet the challenge of competitors is called: (A) Single use plan (B) Programme (C) Strategy (D) Project

1.

Sequence the following phases of Hawthome Experiments in the order in which they had been conducted : (a) (c) (A) (B) (C) (D) Mass Interviewing Programme Bank Wiring Observation Test Room (a) (b) (d) (c) (b) (d) (b) (b) (d) (a) (c) (d) (c) (c) (a) (a) 2 (b) (d) Experiments on Illumination Relay Assembly Test Room

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5.

Unity of Command is violated under : (A) (C) Line and staff organization Matrix organisation (B) (D) Line Organisation Staff organisation

6.

Match the following : Personal management function (a) (b) (c) (d) Job enrichment Job description Job specification Job evaluation (a) (A) (B) (C) (D) (i) (ii) (i) (i) (b) (iii) (iv) (iv) (iii) (c) (iv) (iii) (iii) (iv) (d) (ii) (i) (ii) (ii) (i) (ii) (iii) (iv) Deals with determining relative worth of various jobs restructuring job content to include more responsibility qualification of job performers functions required to be performed on the job

7.

Staffing includes the following : (i) (iii) Selection Placement (ii) (iv) Appraisal Recruitment

Which of the above is/are correct ? (A) (C) (i) only (i), (ii) and (iv) (B) (D) (i) and (ii) (iv), (i) and (iii)

8.

In a line organisation, authority flows from : (A) (C) top to bottom side by side (B) (D) bottom to top none of these

13.

An enquiry that is conducted afresh because of the objections raised by alleged employee, is called : (A) (C) ex-parte enquiry de-novo enquiry (B) (D) 4 domestic enquiry none of the above

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10.

The principle of natural justice means : (A) (B) (C) (D) Nobody should be condemned without being heard. Person should not be punished twice for one offence. There should not be equitability in handling cases of misconduct. All the above.

11.

Which of the following explain the HRD concept ? (A) (B) (C) (D) It is competence building exercise. It is a subprocess of OD. It brings about attitudinal changes in people. All of the above.

12.

Who had given the Work linked democracy explanation of Quality of Work Life. (A) (C) Evic Tryst Fred Luthans (B) (D) Evic Frank None of the above

13.

Career planning linked with multiskilling results into : (A) (C) linear career planning Vertical career planning (B) (D) protean career planning none of the above

(E)

Arrange the following in the sequence in which they occur in a training and development programe. training programmes training evaluation determining training needs feed back (A) (B) (C) (D) (a) (b) (c) (c) (d) (a) (a) (b) (b) (c) (b) (a) (c) (d) (d) (d) 6

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15.

Which of the following labs are in use in the sensitivity training ? (A) (C) Stranger lab Family lab (B) (D) Cousin lab All of the above

16.

Match the following : Contributor (a) (b) (c) (d) Ivan Pavlor B.F. Skinner Albert Bandura Edward Tolman (a) (A) (B) (C) (D) (iii) (ii) (iii) (iii) (b) (iv) (iii) (iv) (ii) (c) (ii) (i) (i) (iv) (d) (i) (iv) (ii) (i) (i) (ii) (iii) (iv) Behavioural Models social learning model cognitive framework classical conditioning operant conditioning

17. The theory which explains affiliation in Group formation and dynamics is called : (A) (C) Proximity theory Exchange theory (B) (D) Balance theory Propinquity theory

18.

Assertion : All hygiene factors put together do not motivate a person on the job. Reason : A satisfied need is not a motivator of behaviour. (A) (B) (C) The Assertion is right but Reason is wrong The Assertion is wrong but Reason is right The Assertion distinguishes hyegiene factors from motivational factors thereby justifying the Reason. Neither the Assertion nor the Reason is right. 8

(D) D5506

19.

Who had advanced the 3-D theory of Leadership Effectiveness ? (A) (C) Robert Blake and Jane S. Mouton Fred E. Fiedler (B) (D) William J. Reddin Rensis Likert

31.

Arrange the following phases of Grid training in OD in the sequence in which they are held. Team development Organizational goal setting and attainment Inter-group development Laboratory-Seminar Training (A) (B) (C) (D) (d) (a) (c) (d) (a) (d) (d) (c) (c) (b) (b) (b) (b) (c) (a) (a)

21.

Match the following practices with the name of the country where they are popularly known. Practice (a) (b) (c) (d) Self-management Co-determination Labour-management cooperation Industrial democracy (a) (A) (B) (C) (D) (iii) (iii) (ii) (iv) (b) (iv) (ii) (iii) (iii) (c) (i) (iv) (i) (ii) (d) (ii) (i) (iv) (i) (i) (ii) (iii) (iv) Country U.S.A. U.K. Yugoslavia Germany

J.

The detailed provisions regarding unfair Labour Practices have been given under which of the following schedules under the Industrial Disputes Act, 1947 : (A) (C) Schedule I and II Schedule IV (B) (D) 10 Schedule III Schedule V

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23.

Which of the following is not a function of conciliation officer ? (A) (C) To Persuade To Promote Settlement (B) (D) To Arbitrate To Mediate

24.

Arrange the following in the order of their time of occurrence : (a) (c) (A) (B) (C) (D) Voluntaryism in IR policy Voluntary Arbitration (a) (c) (c) (c) (c) (a) (b) (d) (b) (d) (d) (b) (d) (b) (a) (a) (b) (d) Tripartism Adjudication

25.

Which part of the Indian Constitution bears provisions relating to workers participation in management ? (A) (C) The Preamble Fundamental Rights (B) (D) The Directive Principles of State Policy None of the above

41.

Which one of the following is correct so for as the definition of trade union is concerned ? (A) (B) (C) (D) Trade union is a temporary organisation Trade union is a continuous organisation Trade union is an economic organisation Trade union is a political organisation

42.

Among the following trade unions which one is called the first modern trade union of India ? (A) (C) Bombay Millhands Association Madras Labour Union (B) (D) Kamgar Hitwardhak Sabha All India Trade Union Congress

28.

Which of the following federations is not affiliated to any political party ? (A) INTUC (B) NFITU 12 (C) AITUC (D) HMS

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(A)

Intra-union rivalry means : rivalry between two trade unions rivalry between two federations rivalry between two factions of the same union rivalry between two confederations

(B)

Which of the following cannot be regarded as a union security measure ? (A) (C) Closed-shop agreement Check-off (B) (D) Union-shop agreement Open-shop agreement

31.

Which of the following is not a type of labour legislation ? (A) (C) Ameliorative legislation Social Security legislation (B) (D) Protective legislation Regulative legislation

32.

Which one of the following is called the World Parliament of Labour ? (A) (C) Governing body of ILO United Nations (B) (D) International Labour Conference UNICEF

33.

Maternity Benefit Act, 1961 provides maternity benefit to women employees for a total period of : (A) 8 weeks (B) 10 weeks (C) 12 weeks (D) 16 weeks

34.

Which of the following is not provided under the ESI Act, 1948 ? (A) (C) Sickness benefit Disablement benefit (B) (D) 14 Maternity benefit Unemployment benefit

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35.

Which of the following is not a disqualifying condition for receiving compensation under the Workmens Compensation Act, 1923 ? (A) (B) (C) (D) Under the influence of drinks and drugs Wilful disregard of safety rules Not completed two years of continuous service Wilful disregard of safety devices

36.

Which of the following has not been provided under the Trade Unions Act, 1926 ? (A) (B) (C) (D) Provision regarding trade union recognition Collective Bargaining Unfair Labour Practices All of the above

37.

Standing orders will, unless an appeal is preferred, come into operation on the expiry of :

(A)

20 days

(B)

30 days

(C)

45 days

(D)

60 days

38.

Which of the following is not a machinery under the Industrial Disputes Act, 1947 ? (A) (B) (C) (D) Works Committee Conciliation Officer and Board of Conciliation Labour Court and Industrial Tribunal Labour Appellate Tribunal

39.

About which of the following there is no provision under Minimum Wages Act, 1948 ? (A) (C) Minimum Wage Committee Fair Wage Committee (B) (D) 16 Minimum Wages Advisory Board Central Advisory Board

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40.

Match the following : Commission/Committee (a) (b) (c) (d) First Factory Commission Royal Commission on Labour Labour Investigation Committee First National Labour Commission (a) (A) (B) (C) (D) (i) (iv) (iv) (ii) (b) (iii) (ii) (iii) (i) (c) (iv) (iii) (i) (iii) (d) (ii) (i) (ii) (iv) (i) (ii) (iii) (iv) Year 1946 1969 1931 1875

41.

Sequence the following offices from latest to earliest in their emergence. (a) (c) (A) (B) (C) (D) Labour Officer Personnel Officer (b) (a) (c) (a) (c) (c) (b) (d) (d) (d) (a) (c) (a) (b) (d) (b) (b) (d) Safety Officer Welfare Officer

42.

Under which Act housing is a statutory provision ? (A) (B) (C) (D) The Factories Act The Mines Act The Port and Dock Workers (Regulation of Employment) Act The Plantation Labour Act

43.

Which of the following is not a statutory welfare measure under the Factories Act, 1948 ? (A) (C) Canteen Workers Cooperatives (B) (D) 18 Creche First Aid

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44. Assertion : Neighbourhood Committee Development is a social responsibility of business. Reason : 41. 42. 43. 44. All workers cannot be provided with the Industrial housing.

Assertion is right, Reason is wrong Assertion and Reason both are right Assertion is wrong, Reason is right Both Assertion and Reason are wrong

45.

Match the following : Theory of Wages (a) (b) (c) (d) Exploitation theory Subsistence theory Marginal Productivity theory Wage fund theory (a) (A) (B) (C) (D) (iii) (iii) (ii) (iii) (b) (iv) (ii) (iii) (i) (c) (ii) (iv) (iv) (ii) (d) (i) (i) (i) (iv) (i) (ii) (iii) (iv) Propounders J.S. Mill J.B. Clark Karl Marx David Ricardo

46.

Which of the following is not a component of wages ? (A) (C) Basic Wage Fringe Benefits (B) (D) Dearness Allowance Incentives

49.

Which of the following is a method of state regulation of wages ? Wage Boards Enactment of Minimum Wage Legislation Labour Courts and Tribunals All of the above

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20

48.

Which of the following theory of migration explains the pressures of the places of origin and attraction of the places of destination ? (A) (B) (C) (D) Affluence driven skill scarcity theory Population ecology theory Push and pull theory None of the above

49.

Which of the following is concerned with intra-industry wage differentials ? (A) (C) Wage Survey Wage Board (B) (D) Job Evaluation None of the above

50.

Which of the following is not an authorised deduction under the payment of wages Act, 1936 ? (A) (B) (C) (D) Recovery of advances Absence from duty Life Insurance premium Payment to cooperative societies not approved by state governments.

-oOo-

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LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) objective-type questions, each question carrying two (2) marks. Attempt all of the questions. Human Resource priorities and tasks evolve overtime, because they need to fit or make sense in terms of the companys strategic direction. HRs central task is always to provide a set of services that make sense in terms of the companys strategy. A strategy is the companys plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. Trends like globalisation and increased competition have placed HR front and centre in most strategic planning efforts. For example, HR managers today are more involved in partnering with their top managers in both designing and implementing their companys strategies. Todays emphasis on gaining competitive advantage through people makes it necessary for the department to screen, train, appraise and reward employees too important to be ignored when the company is reviewing its strategic options. Todays focus on competitiveness and operational improvements also means that all managers including HR - must be much more adept at expressing their departmental plans and accomplishments in measurable terms. Top management wants to see, precisely, how the HR managers plans will make the company more valuable, for instance by boosting morale and thereby, improving performance.

Answer the following questions on the basis of this paragraph.

10.

_______________ is a plan to balance companys internal strengths and weaknesses with external opportunities and threats. Human Resource Service Strategy Policy Procedure

11.

Due to globalisation human resource management is_____________ Losing importance Gaining importance Becoming out of focus Both A and C

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2

8.

Top management is interested in knowing how human resource management is contributing to___________ . Value of organisation Training of employees Profit making None of the above

9.

HR priorities______________ . Change over a period of time Remain static Do not get affected by changing environment None of the above

10.

HR managers are___________________ . Participating in designing and implementing company strategies Focussing on operational improvements Expected to express their accomplishments in measurable terms. All the above

11.

Match List - I (Managerial activity) with List - II (Managerial function) and select the correct answer using the codes given below : List - I (a) (b) (c) (d) Forecasting Communication Selection of managers (i) (ii) (iii) (iv) List - II Controlling Planning Leading Staffing

Establishing performance standards Codes : (a) (A) (B) (C) (D) D5508 (ii) (i) (ii) (i) (b) (iii) (ii) (iv) (iii) (c) (iv) (iv) (iii) (iv) (d) (i) (iii) (i) (ii)

4

5.

The process of grouping activities into units for the purpose of administration may be referred to as__________ . Departmentation Decentralisation Coordination Specialisation

6.

No Smoking in the factory is an example of________ . Policy Procedure Rule Strategy

7.

The main drawback of the functional organisation developed by F. W. Taylor is that it fails to recognise the___________ . Scalar Principle Principle of equity Principle of Unity of Command Principle of esprit-de-corps

8.

The following steps are involved in the process of organising________ . (i) (ii) (iii) (iv) Forming supportive objectives Delegating to the head the authority necassary to perform activities Establishing enterprise objectives Identifying and classifying activities

The correct sequence of these steps is__________ (A) (B) (C) (D) D5508 (iii) (iii) (i) (i) (i) (i) (iii) (iii) (ii) (iv) (iv) (ii) (iv) (ii) (ii) (iv) 6

13.

Recruitment Refers to : (A) (B) (C) (D) Process of searching for prospective employee Basis for selecting the right candidate Solicit necessary information from prospective applicant Know the suitability of candidates

14.

Induction means : (A) (B) (C) (D) The determination of the job to which an accepted candidate is to be assigned Introducing the new employee who is designated as a probationer to the job Measuring the efficiency of labour Absorbing human resources as organs of the company

15.

Accountability : (A) (B) (C) (D) Is the requirement of answerability for ones performance Is right to give orders and the power to exact obedience Ones obligation to perform the functions None of the above

16.

Minimum wage is : (A) (B) (C) (D) The wage paid or received in monetary terms The total amount of remuneration received by an employee during a given period The amount of wage arrived after discounting nominal wage from the living cost The amount of remuneration which could meet the nominal needs of the average employee

17.

An organised factual statement of the duties and responsibilities of a specific job is known as : (A) (B) (C) (D) Job description Job specification Job evaluation Job enrichment 8

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20.

HRD develops competencies at which level (s) ? (A) (B) (C) (D) Individual level Group level Organisation level All the above

21.

Who is the father of Quality Circles ? (A) (B) (C) (D) Lewin Ishikawa Udpa Robert Owen

22.

Match the following : List - I (a) (b) (c) (d) Forced Distribution method Critical Incident method Alternation Ranking method Management by objectives (i) (ii) (iii) (iv) List - II Keeping record of uncommonly examples of work related behaviour Predetermined percentages of employees placed in various performance categories Ranking employees from best to worst on a particular trait until all are ranked Setting goals and periodically measuring performance

Codes : (a) (A) (B) (C) (D) (ii) (i) (iii) (iii) (b) (i) (ii) (i) (ii) (c) (iii) (iii) (ii) (i) (d) (iv) (iv) (iv) (iv)

(D)

Sensitivity Training is known as_________ . T - group training Operative training In - basket exercise Problem solving Training

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10

22.

Which one of the following is a motivating factor according to Herzberg ? (A) (B) (C) (D) Job itself Salary Working conditions Size of the organisation

23.

The provision of training and practice in increased range of skills is known as __________ : (A) (B) (C) (D) Job enlargement Job enrichment Job Analysis Job Evaluation

24.

___________means gradual, unending improvement doing little things better, setting and achieving higher standards. (A) Organisation development (B) (C) (D) Six sigma Kaizen None of the above

25.

__________ denotes the level of togetherness or team spirit among the members of a group visa-vis their group goals. (A) Morale (B) (C) (D) Motivation Learning Job satisfaction

26.

Who are the three major actors of Industrial Relations ? (A) (B) (C) (D) Workers Employers Government All the above

27.

Which of the following is/are the methods of settlement of Industrial Disputes ? (A) (B) (C) (D) Negotiation Conciliation Both A and B None of the above 12

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12.

Which of the following is not a duty of a conciliation Officer ? (A) (B) (C) (D) To induce parties to come to a fair and amicable decision on the matters in dispute. To act as a mediator To promote settlement of disputes To act as adjudicator

13.

Temporary closing down the undertaking with the intention of forcing workers to accept the demands of employers is called__________ . (A) (B) (C) (D) Lockout Layoff Strike Retrenchment

14.

BMS is affiliated to one of the following political parties : (A) (B) (C) (D) Indian National Congress Bharteeya Janata Party Communist Party of India (Marxists) Bahujan Samaj Party

15.

The founder of Textile Labour Association was____________ . (A) (B) (C) (D) V. V. Giri Gulzarilal Nanda Mohandas Karamchand Gandhi Jaya Prakash Narayan

16.

The oldest trade union in the country is___________ . (A) (B) (C) (D) INTUC AITUC CITU HMS

D5508

14

33.

Revolutionary theory of trade union was propounded by_______ . Webbs Hoxie Karl Marx Gandhi

34.

Which among the following comes under the category of economic legislations ? The Industrial Disputes Act, 1947 The Payment of Wages Act, 1936 Workmens Compensation Act, 1923 The Apprentices Act, 1961

35.

Which among the following Acts contains the provisions relating to hours of work of women workers ? The Employees State Insurance Act, 1948 The Factories Act, 1948 The Maternity Benefit Act, 1961 The Workmens Compensation Act, 1923

36.

Which of the following is correctly matched ? (A) (B) (C) (D) Indian Constitution Dependant Benefit Hours of Work Convention : Chief Inspector of Factories : : : Equal Remuneration Act, 1976 Maternity Benefit Act, 1961 Workmens Compensation Act, 1923 E.S.I. Act, 1948

35.

Which of the following is not correctly matched ? (A) (B) (C) (D) Workmens Compensation Act, 1923 Employees State Insurance : Act, 1948 International Labour organisation Factories Act, 1948 : : : Employees State Insurance Corporation Partial disablement Social Justice Hazardous occupation 16

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36. Assertion - (A) : Development of Labour Legislation after Independence is welfare oriented. Reason - (R) : Development of Labour Legislation after Independence gives more protection to national economy. Both (A) and (R) are true Both (A) and (R) are false (A) is true but (R) is false (A) is false but (R) is true 30. Which of the following statements relating to the Trade Unions (Amendment) Act, 2001 is not correct ? (A) (B) (C) (D) The Act came into force in the year 2002 The Act limits the proportion of outsiders to 1/3rd of the total number of office bearers or 5, whichever is less generally. A person who is a member of the Council of Ministers in a State can become an officebearer of a union Election of office-bearer of a union should be held at an interval of three years.

31.

The Industrial Employment (Standing Orders) Act was enacted in the year : (A) (B) (C) (D) 1946 1947 1948 1950

32.

Which schedule of the Industrial Disputes Act, 1947 deals with Unfair Labour Practices ? (A) (B) (C) (D) Second Schedule Third Schedule Fourth Schedule Fifth Schedule

33.

Under the Payment of Bonus Act, 1965 any employee who has worked for not less than______ working days in a year is entitled to payment of bonus by his employer. (A) (B) (C) (D) 5 10 20 30

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18

41.

Which of the following statements relating to the Minimum Wages Act, 1948 is not correct ? (A) (B) (C) (D) The Act lays down for fixation of a minimum time rate of wages. The Act has only one Schedule. Minimum rates of wages cannot be fixed by a State Government Under the Act, different minimum rates of wages may be fixed for different localities.

42.

Which of the following is a non-statutory welfare facility ? (A) (B) (C) (D) Welfare Officer Creche Transport facility Canteen

43.

Employer is required to provide a canteen if there are______ . (A) (B) (C) (D) More than 500 workers More than 400 workers More than 250 workers More than 150 workers

44.

Housing is a statutory welfare programme under_________ . (A) (B) (C) (D) Factories Act Plantations Labour Act Industrial Disputes Act Trade Unions Act

45.

The headquarters of Central Board for Workers Education is located at______ . (A) (B) (C) (D) New Delhi Mumbai Chennai Nagpur 20

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31.

Who among the following was the chairman of the Second National Commission on Labour ? Ravindra Verma Gajendra Ghadkar Indira Gandhi Lalbahadur Shastri

32.

Which of the following is correctly matched ? (A) (B) (C) (D) Minimum Wages Act, 1948 : Living Wage Wage Board Minimum Bonus : : : Scheduled Employment Tripartite Machinery Indian Constitution Cost of living Index

48.

Which of the following statements is correct ? (A) (B) (C) (D) Minimum wage provides only the basic requirements of life. Minimum Wages Act is applicable in all organisations. Minimum wage is fixed by the employer None of the above

49.

Which of the following statements is wrong ? (A) (B) (C) (D) Wages are fixed through collective bargaining Wages are fixed by the trade unions. Wages are fixed under the Minimum Wages Act, 1948 Wages are fixed through the awards

50.

Which of the following is/are authorised deducation(s) under the Payment of Wages Act, 1936. (A) (B) (C) (D) Fine Contribution towards E.S.I. Fund Contribution towards Provident Fund All the above. -oOo-

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22

LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. 1. Who called scientific management thought as a rabble hypothesis ? (A) Frederick Winslow Taylor (B) Henry R. Towne (C) Elton Mayo (D) Louis D. Brandies Match the following : Name of the Book (a) Human side of Enterprise (b) Management and Worker (c) Social Problems of an Industrial Civilisation (d) The Human Organization (a) (b) (c) (d) (A) (iv) (i) (ii) (iii) (B) (iv) (iii) (i) (ii) (C) (iii) (i) (iii) (iv) (D) (ii) (iii) (iv) (i)

2.

(i) (ii) (iii) (iv)

Authors F.J. Roethlisberger Elton Mayo Rensis Likert Douglas McGregor

3.

Arrange the following aspects of system in the sequence in which they occur : (i) Throughput (ii) Output (iii) Input (iv) Feedback (A) (iii), (i), (iv), (ii) (B) (iii), (ii), (i), (iv) (C) (iv), (iii), (ii), (i) (D) (iii), (i), (ii), (iv) Gang Plank theory given by Henry Fayol is associated with : (A) Upward Communication (B) Lateral Communication (C) Downward Communication (D) Informal Communication Planning prepares the blueprint of action, while control verifies whether the action is properly taken. Control causes a new planning, while verifying the old plan. Reason (R) : (A) (A) is wrong, (R) is right (B) (A) is right, (R) is wrong (C) (A) and (R) are right (D) (A) and (R) are wrong Assertion (A) : Which of the following does not belong to the functional categorisation of Personnel department ? (A) Integrated Department (B) Split-function Department (C) Extended Department (D) Staff Co-ordinated Department 2

4.

5.

12.

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7.

Decentralization in an organization is achieved by : (A) Functional Departmentation (B) Delegation of Powers (C) Both (A) and (B) (D) None of the above Which part of the wages is governed by the escalatory clause in a collective bargaining agreement ? (A) Basic Wage (B) Dearness Allowance (C) Wage Incentives (D) None of the above The model of identifying the factors on which selection decisions will be taken is called as : (A) Multiple choice model (B) Multiple cut-off model (C) Multiple hurdles model (D) Predictor criterion model Arrange the sequence followed in a disciplinary procedure. (i) Chargesheet (ii) Reporting the misconduct (iii) Awarding the punishment (iv) Domestic enquiry (A) (C) (i), (ii), (iv), (iii) (ii), (i), (iv), (iii) (B) (D) (i), (iii), (ii), (iv) (ii), (iv), (i), (iii)

11.

10.

10.

14.

Which of the following is the correct sequence of management development process ? (i) Designing Development Programmes (ii) Conducting Development Programmes (iii) Evaluating Development Programmes (iv) Defining Parameters to Development (v) Identifying Development needs (A) (C) (ii), (iii), (i), (iv), (v) (iv), (iii), (ii), (v), (i) (B) (D) (iii), (ii), (iv), (i), (v) (v), (iv), (i), (ii), (iii)

12. Which of the following is not an OD intervention ? (A) Grid Training (B) Transactional Analysis (C) Process Consultation (D) None of the above 13. Which of the following is not a method of Performance Appraisal ? (A) Paired comparison method (B) 3608 Appraisal (C) Assessment centres (D) None of the above 17. BARS stand for : (A) Behaviourally Anchored Ranking Scales (B) Behaviour Aptitude Reaction Syndrome (C) Behaviourally Anchored Rating Scales (D) Behavioural Alternative Reaction Syndrome 4

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16.

The word Kaizen, which refers to improvement in performance and productivity has been borrowed from : (A) Japan (B) Germany (C) Korea (D) Sweden

16. Match the following : List-I (a) Frederick Herzberg (b) F.W. Taylor (c) Blake and Monton (d) Abraham Maslow (a) (b) (c) (d) (A) (ii) (i) (iv) (iii) (B) (i) (iii) (ii) (iv) (C) (i) (ii) (iii) (iv) (D) (iv) (iii) (ii) (i)

(i) (ii) (iii) (iv)

List-II Scientific Management Two Factor Theory Need Hierarchy Theory Managerial Grid

17. Which of the following is the correct sequence of needs suggested by Abraham Maslow ? (i) Self-Esteem Needs (ii) Belongingness Needs (iii) Safety needs (iv) Physiological needs (v) Self-Actualisation needs (A) (i), (ii), (iv), (iii), (v) (B) (v), (iv), (ii), (iii), (i) (C) (iv), (iii), (ii), (i), (v) (D) (iv), (iii), (i), (ii), (v) 18. The stage of vocalisation of the need for change may be termed as: (A) Stabilisation (B) Proposal (C) Initiation 20.

(D)

Exploring

The power vested in a leader by a virtue of accepting organisational authority is known as : (A) Legitimate Power (B) Coercive Power (C) Democratic Power (D) None of the above Which of the following statements is not true ? (A) A reasonable degree of stability is not required as a setting for planned change (B) Organised programmes for development cannot function amid extreme social turmoil or political instability (C) Systematic planning of projects require predictable patterns, activities and routine organisations (D) None of the above The concept of industrial relations is : (A) (C) Static Both Static and Dynamic (B) (D) 6 Dynamic None of the above

28.

29.

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22. Who among the following gave a model for industrial relations ? (A) (C) Harold J. Laski John T. Dunlop (B) (D) Adam Smith Heneman

23. Which of the following is not a machinery for settlement of industrial disputes in India ? (A) (C) Board of Conciliation Collective Bargaining (B) (D) Labour Court Industrial Tribunal

24. Match the following : (a) (b) (c) (d) (A) (B) (C) (D) Conciliation Machinery Consultation Machinery Adjudication Machinery Arbitration Machinery (a) (iii) (ii) (iv) (i) (b) (ii) (iii) (i) (iv) (c) (i) (iv) (ii) (iii) (d) (iv) (i) (iii) (ii) (i) (ii) (iii) (iv) Indian Labour Conference Industrial Tribunal Arbitration Board of Conciliation

25. Which of the following provides for recognition of trade unions in India ? (A) (C) Inter-Union Code of Conduct Code of Efficiency and Welfare (B) (D) Code of Discipline in Industry Code of Ethics

26. Revolutionary theory of trade union is proposed by : (A) 29. Webbs (B) Hoxie (C) Karl Marx (D) Gandhi

According to the Trade Unions Act, 1926 a minor member of the union : (A) (B) (C) (D) Can be elected as Office-bearer Can be elected as Office-bearer for one term Cannot be a member of the registered union Cannot be elected as Office-bearer of the registered trade union

30.

Sequence the following as per the chronological order : (i) (iii) (v) (A) (C) Formation of ILO AITUC First World War (ii), (v), (i), (iii), (iv) (iii), (ii), (iv), (v), (i) (B) (D) (v), (iv), (i), (ii), (iii) (iv), (iii), (ii), (i), (v) 8 (ii) (iv) Moore Report INTUC

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29. Match the following : (a) Check-off system (b) Report (c) Award (d) Political fund (a) (b) (c) (A) (iv) (iii) (iv) (B) (iii) (iv) (i) (C) (iii) (iv) (ii) (D) (ii) (iii) (iv) 32.

(i) (ii) (iii) (iv) (d) (i) (ii) (i) (i)

Registered trade union Arbitration Union subscription Conciliation

As per the Trade Unions Act, 1926 what is the minimum trade union membership fee to be paid by a member in a factory ? (A) 25 paise per month (B) 1 rupee per annum (C) 3 rupees per annum (D) 12 rupees per annum Which of the following is not a type of labour legislation ? (A) Protective Legislation (B) International Labour Legislation (C) Regulative Labour Legislation (D) Welfare Legislation Under the Factories Act, 1948 every worker who has worked for a period of __________ or more in a factory during a calendar year shall be allowed during the subsequent calendar year, leave with wages. (A) Full one year (B) 365 days (C) 250 days (D) 240 days Funeral Expenses, Rehabilitation Allowances, Vocational Rehabilitation, old age medicare and medical bonus are provided under which of the following social security legislations in India ? (A) Workmens Compensation Act, 1923 (B) ESI Act, 1948 (C) Maternity Benefit Act, 1961 (D) Payment of Gratuity Act, 1972 After the enactment of the Workmens Compensation Act, 1923 a contract has been made under which a workman relinquishes any right of compensation from the employer for personal injury arising out of or in the course of the employment, what will be the fate of the contract ? (A) The contract shall be null and void (B) The contract shall remain in operation (C) The Act is silent on this matter (D) None of the above Every woman entitled for maternity benefit under the Maternity Benefit Act, 1961 shall also be entitled to receive from the employer a medical bonus of : (A) Rs. 25/(B) Rs. 50/(C) Rs. 250/(D) Rs. 500/10

31.

37.

34.

37.

38.

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43.

Central Advisory Board under the Minimum Wages Act, 1948 is constituted to : (A) To advise the employers for payment of minimum wages as fixed under this Act. (B) Co-ordinate the work of committees and sub-committees (C) Co-ordinate the work of advisory boards (D) None of the above Disputes relating to retrenchment of workmen and closure of establishment come under the purview of : (A) Schedule I of I.D. Act, 1947 (B) Schedule II of I.D. Act, 1947 (C) Schedule III of I.D. Act, 1947 (D) None of the above Gratuity is calculated treating a month as having the following days : (A) 25 (B) 26 (C) 30

44.

38.

(D)

31

43.

The minimum required membership for registration of a trade union according to the Trade Unions Act, 1926 is : (A) not less than 7 members (B) not less than 10% of the total workmen or l00 whichever is less (C) not less than 10% or 100 of the workmen engaged in the industry or establishment with a minimum of 7 (D) None of the above Match the following : (a) (b) (c) (d) Discipline Regulation of employee-employer relations Wage revision Mode and time of Payment of Wages (a) (b) (c) (d) (ii) (i) (ii) (iii) (iii) (ii) (iv) (ii) (iv) (iv) (i) (iv) (i) (iii) (iii) (i) (i) (ii) Payment of Wages Act, 1936 Industrial Employment (Standing Orders), Act 1946 (iii) Industrial Disputes Act, 1947 (iv) Minimum Wages Act, 1948

44.

(A) (B) (C) (D) 42.

Which of the following is not a principle of labour welfare ? (A) Policing Theory of Labour Welfare (B) Religious Theory of Labour Welfare (C) The Philanthropic Theory of Labour Welfare (D) Productivity Theory of Labour Welfare 12

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44.

Which of the following systems of wage payment a trade union will advocate which may even be useful for the inefficient members ? (A) Piece-rated wages (B) Time-rated wages (C) Performance-oriented wages (D) Wages based on productivity

43. Which of the following cannot be said to be an extra-mural welfare facility ? (A) Sports (B) Hospital (C) Transport facility (D) Canteens and First Aid Boxes 44. Which of the following is not an agency of providing labour welfare ? (A) State (B) Employer (C) Trade Unions

(D)

Customers

45. Which of the following is not a statutory welfare facility under the Factories Act, 1948 ? (A) Canteen (B) Sports facility (C) Creche (D) First-Aid Appliances 46. Labour Market is : (A) Perfect Market (C) Monopolistic Market

(B) (D)

Imperfect Market None of the above

47. Who among the following are not included in the labour force of a country ? (A) Employees (B) Employers (C) Domestic Servants (D) Housewives 53. Who among the following are not included as members of Wage Board ? (A) Employers Representatives (B) Workers Representatives (C) Consumers Representatives (D) Economists, Wage Experts and Members of Parliament Under which of the following theories of wages, trade unions play a vital role in wage determination : (A) Marginal Productivity theory of Wages (B) Wage Fund Theory (C) Residual Claimant Theory (D) Collective Bargaining Theory Which of the following wage differentials in India has been controlled by the enactment of the Equal Remuneration Act, 1976 ? (A) Occupational Wage Differentials (B) Geographical Wage Differentials (C) Wage differentials according to sex (D) Industrial Wage Differential -oOo-

54.

54.

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LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each que