tuition account refunds through direct deposit carold boyer-yancy, director student service center...
TRANSCRIPT
Tuition Account Refunds through Direct Deposit
Carold Boyer-Yancy, DirectorStudent Service Center
Diane Scutti, Manager of Accounting OperationsOffice of Financial AffairsSaint Joseph’s University
Reasons for Direct Deposit
Students needing immediate access to their funds
Eliminate checks that are lost in the mail Avoid delays caused by the USPO Accounts Payable and the Student Service
Center have less checks to process Help students avoid check cashing fees Provide improved service for our students
Implementation of Direct Deposit
Develop a method to gather, monitor and change student banking information
On-line to make the process as easy as possible for AP and the SSC
Payroll did not want us to impact their direct deposit information on GXADIRD
Banner Process
Update TSADETC (Detail Code Control Form)
Banner Process, cont.
SSC submits refunds to AP in the normal manner
Student receives an electronic email when the direct deposit has been processed
A check register was developed(FZBCHKR) for the SSC to help them identify checks vs. direct deposit
Getting the word out….
Email Brochure Posters A brochure with every refund check
To date 748 students have signed up for direct deposit!
Expectations
Student entering bank information multiple times
Rejections-no pre-noting and incorrect information entered
Routing number not on validation list Increase in emails to SSC alias Purging policy-getting students off of Direct
Deposit once they have graduated
Benefits
Positive Feedback from both Students and Employees!
Future Efforts
More advertising Orientation Open House Mandatory Parent reimbursement
Tuition Account Refunds through Direct Deposit
Thank you for attending
Questions?????
Carold Boyer-Yancy, [email protected] Diane Scutti, [email protected]