“A particular challenge for virtual teams and teleworkers is they often have no face to face contact, which makes it

tough to build trust.”

(Farrazzi, Harvard Business Review, October 2012)

Swift Trust

Swift Trust

a willingness to suspend doubt about whether others who are "strangers" can be counted on in order to get to work on the group's task...

(Meyerson, Weick and Kramer, 1996)

“It is possible to build (trust) without face to face communication, but it must be

premeditated, consciously promoted and can only be achieved with

dedicated work.”

(Murphy and Rodriquez-Manzaneres, Memorial University Canada, 2012)

Key Success Factors

Get the team together if possible – early and regularly

Ensure clearly articulated goals, objectives, timelines, plans – at team and individual levels

Provide new team members with a solid induction

More Key Success Factors

Develop shared values and ground rules Empower employees and manage by

outcomes Develop communication protocols Start virtual meetings with social

communication

More Key Success Factors

Replicate water cooler conversations Virtual coffee catch ups Create rituals, symbols and avatars Develop your virtual leaders Clearly articulate needs and expectations

“Trust is fragile – we need to be explicit in our needs,

expectations and promises.”

(Hall, Entente Foundation, 2010)

Further Information

For whitepapers and more information

www.odconsulting.com.au