troubleshooting tips and tricks
DESCRIPTION
Troubleshooting Tips and Tricks. Derick Larson Kinetic Data. Agenda. Who am I? How to contact support Kinetic Task Installations Kinetic Request/Kinetic Survey. Questions?. Who Am I?. Derick Larson [email protected] 651-556-0926 - PowerPoint PPT PresentationTRANSCRIPT
Troubleshooting Tips and Tricks
Derick LarsonKinetic Data
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Agenda Who am I? How to contact support Kinetic Task Installations Kinetic Request/Kinetic Survey
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Questions?
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Who Am I? Derick Larson [email protected] 651-556-0926 Responsible for Support, Training, and Documentation
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How to Contact Support [email protected]
651-556-1020 8AM to 5PM Central Time - Monday through Friday Community site and forums
community.kineticdata.com
support.kineticdata.com
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Kinetic TaskLog filesExceptionsTask Manager ConsoleEcho/Deferred Nodes
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Log Files Where are they?
Task Engine tab & Logging tab – Task Administrator panel
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Kinetic Logs What do they show?
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Exceptions What can cause an exception
Errors from the handler
Errors from the connectors
Errors from the submitted answers/base/results values
Where are they recorded Can they be “handled”
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Exceptions - Examples
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Exceptions - Examples Connector Exception
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Exceptions - Examples Answer/Data Set Exception
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Echo Nodes Great way to show values for troubleshooting during the
construction of a task tree.
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Deferred Node Stop your Task Tree in process – check results
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Retry Handlers and Connectors Depends on where the error is Must add notes Watch for errors farther down the tree
Messaging
Emails
Lookups
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Installation Issues Running the installer
Remedy Options
Tomcat Options
Sharing files– jar/dll/so/candy (hah!) Common error messages
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Running the Installer Remedy Issues
Access
Memory Issues – Install Delays
Known Errors – Task Engine
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Running the Installer – cont. Tomcat
What our installer does
Environment issues – (Windows Server 2008)
But I have my own tomcat
When you can’t use our tomcat
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Sharing Jar files What jar files? When do I have to share?
The best option is not sharing
Where do they come from? Why don’t you use the 64bit API?
Kinetic Calendar and Kinetic Schedule do
Kinetic Survey and Kinetic Request coming soon
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Jar Files – cont. Where do they go – tomcat_home\shared\lib
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Locating Library Files What are library files (dll/so/a)?
Where should they go? Where do I get them? How do I tell my web server where they are?
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Common Installation Errors Unsatisfied Link/No Class Def Found
Too many jar files
Just the 70 jar files
Location of the jar files
Can’t locate the library files Path settings
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Kinetic Request/Kinetic Survey
LogsCommon IssuesBrowsers
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Kinetic Request/Kinetic Survey
Logs Available through the Web Admin Console – logging tab
Download or view last 200 entries
Task Manager tab has access to old (pre v5) engine logs
Older logs on the web server - /webapps/kinetic/logs
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Kinetic Request/Kinetic Survey
Common Issues – Events Object Not found errors – Copy Existing Elements
Syntax errors
Common Issues – Styles Available tools
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Kinetic Request/Kinetic Survey
Browsers Testing – Litmus
Test groups – List Manager
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Litmus Example Example of Litmus Results
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Performance Troubleshooting New feature coming in 5.1
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Questions?(really)
