tri-annual byu online communications orientation meeting

8/8/2019 Tri-Annual BYU Online Communications Orientation Meeting

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Welcome to theWelcome to the

BYU Web CommunityBYU Web Community

____________

By Ruth WintertonPresidentWeb Advisory Board


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http://web.byu.eduBrent Harker

Director of Web Communications


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Profile (My Account)Profile (My Account)


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Forums

Forums

Forums are for open discussion

You can ask questions or read

about topics you are interested

in.


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GroupsGroups

A place where special

interest organizations plan

activities, discuss issues, and

collaborate on specialized

topics.


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WikiWiki

Wiki pages allows users to

contribute and learn from

the community.

Example: Sandbox


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Check back often for the latest updates on schoolwebsite standards and discussions about webrelated topics.


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EmailEmail ListList Send an email from the account you want to use

to [email protected] and write subscribe byu-

webmasters in the body.

Or . . .


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You Belong ToYou Belong To

A Diverse CommunityA Diverse Community

____________

Brent HarkerUniversity Communications


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Dallin H. OaksBYU DevotionalFeb. 9, 1999

Cooperative Action

We teach that what unites us is far moreimportant than what differentiates us.

Quoting Pres. Gordon B. Hinckley: Each ofus is an individual. Each of us is different.

There must be respect for those differences.. . . We must work harder to build mutualrespect, an attitude of forbearance, withtolerance one for another regardless of thedoctrines and philosophies which we mayespouse. Concerning these you and I maydisagree. But we can do so with respectand civility.

In short, we preach unity among thecommunity of Saints and tolerance towardthe personal differences that are inevitablein the beliefs and conduct of a diversepopulation.


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StandardsStandardshttp://unicomm.byu.edu/president/aim1.aspx

http://honorcode.byu.edu/

http://policy.byu.edu/

https://web.byu.edu/resources/


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Content: FERPAContent: FERPA

http://saas.byu.edu/registrar/records/ferpa.php

Jearlene LeishmanAssistant Registrar

and

FERPA Compliance Coordinator


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FERPA is the Family Educational

Rights and Privacy Act, passed in

1974, which governs access to all

education records.

The law gives students a right toaccess their record and control who

else accesses their information.

Education records are defined as

any record in any form that isdirectly related to a student and

maintained by the institution.


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We need to make sure we are

protecting all education records

and only allowing authorized

persons access.

Even directory information must

not be shared if a student hasrestricted that data.

All web applications and functions

must comply with FERPA. Always

be asking, Are we being careful

with student information? Do only

the people with a need-to-know

have access?


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Any questions regarding

FERPA, contact:

Jearlene Leishmanin the Registrars Office:

4221155

or email:

[email protected]


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Content: CopyrightContent: Copyright

https://web.byu.edu/wiki/copyright_analysis_checklist

Carl Johnson

Director, Copyright Licensing Office


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Content: AccessibilityContent: Accessibility

http://uac.byu.edu

John M. CallAcademic Accommodations and Technology

University Accessibility CenterBrigham Young University2170 WSC (801)422-7065

[email protected]


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The power of the Web is

in its universality. Accessby everyone regardless of

disability is an essentialaspect.

Tim Berners-Lee, W3C Director and inventor of theWorld Wide Web


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Why Web Accessibility?Why Web Accessibility? The Lawo Rehabilitation Act of 1973 Section 504 -

prohibited all programs or activities receivingfederal financial assistance from excluding thosewith disabilities.

o Americans with Disabilities Act (ADA) 1990 Allprogram, information, and activities will beaccessible by students with disabilities

o Section 508 of the Rehabilitation ActAmendments of 1998 establish standards forelectronic and information technology. Requires

that individuals with disabilities, who are seekinginformation or services from a Federal agency,have access to and use of information and datathat is comparable to that provided to thosewithout disabilities.


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Web Accessibility GuidelinesWeb Accessibility Guidelines

http://www.w3.org/TR/WCAG20/http://www.w3.org/TR/WCAG20/

Principles1. Content must be perceivable2. Interface components in the content must be

operable

3. Content and controls must be understandable

4. Content should be robust enough to work withcurrent and future user agents (including assistivetechnologies)


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WCAG2.0GuidelinesWCAG2.0Guidelines

1.1 - Provide text alternatives for all non-textcontent

1.2 - Provide synchronized alternatives for

multimedia 1.3 - Ensure that information and structure can be

separated from presentation

1.4 - Make it easy to distinguish foreground

information from its background


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2.1 - Make all functionality operable via akeyboard interface

2.2 - Allow users to control time limits on theirreading or interaction

2.3 - Allow users to avoid content that could

cause seizures due to photosensitivity 2.4 - Provide mechanisms to help users find

content, orient themselves within it, andnavigate through it

2.5 - Help users avoid mistakes and make iteasy to correct mistakes that do occur


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3.1 - Make text content readable andunderstandable

3.2 - Make the placement and functionality ofcontent predictable.

4.1 - Support compatibility with current and futureuser agents (including assistive technologies)

4.2 - Ensure that content is accessible or provide anaccessible alternative


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OtherResourcesOtherResources

ADA and Section 508

http://www.section508.gov/

http://www.access-board.gov/508.htm

WebAIM - http://webaim.org/WAVE - http://www.wave.webaim.org/wave/index.jsp

Cast Universal Design - http://www.cast.org/

World Wide Web Consortium - http://www.w3.org/

Web Content Accessibility Guidelines (WCAG)

http://www.w3.org/TR/WCAG20/


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Content:Content:EnhancementEnhancementhttps://web.byu.edu/wiki/visual-resources

Jeffrey Dunster


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DesignDesign

____________

Eugene TapaheCreative Web Developer

OIT Access Engineering


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Design:Design:

Usability and TestingUsability and Testing

http://ctl.byu.edu/home/services/usability-lab

Larry Seawright

Associate DirectorBYU Center for Teaching and Learning


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Usability TestingUsability TestingWhat is it?

What good is it?


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Why Worry AboutWhy Worry About

Usability?Usability? Usability is the second most important factorfor a Websites popularity

The most important factor is good content

and that comes departments, colleges,schools, etc.


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Usability is more than:Usability is more than: Being user-friendly

Specifying fonts

Specifying color schemes

User Testing


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So, What is Usability?So, What is Usability? ISO defines usability in terms of supporting users in

carrying out tasks efficiently, effectively, andsatisfactorily.


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So, What is Usability?So, What is Usability? ISO defines usability in terms of supporting users in

carrying out tasks efficiently, effectively, andsatisfactorily.

If the user cant complete their tasks efficiently and

effectively, the system is faulty. If I cant use it, it isbroken.


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So, What is Usability?So, What is Usability?

Some basics:o Navigation I can find my way around

o Functionality I can do what I need to do

o Control Im in charge

o Language I understand the terminology

o Help & Support I can get help when I need it

o Errors Mistakes are hard to make and easy to correct


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So, What is Usability?So, What is Usability? Like most quality activities, benefits can be hard to

quantify for an individual project.

However, anecdotal evidence suggests typicalbenefits are between 10:1 and 100:1 savings

S Wh t thS Wh t th


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So, What are theSo, What are the

Benefits of Usability?Benefits of Usability?

Increased productivity for users

Reduced development time and cost

Reduced training and documentation costs

Reduced support costs

Minimization of re-work and post-release work


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What are the Barriers toWhat are the Barriers to

Embracing Usability?Embracing Usability? A feeling that We already know what our

users want and that Our system is intuitive

Tight delivery schedules

Perception that usability is expensive Perception that usability activities are too

hard to conduct

The optional nature of usability activities


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The Tr

ouble with User

sThe Tr

ouble with User

s Developers are frustrated that so many usersapparently lack computer literacy

So, what can we do???


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UsabilityR

esear

chUsabilityR

esear

ch Designers are not users Users are not designers (and VPs, Deans,

Department Chairs, etc., especially are notdesigners)


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UsabilityR

esear

chUsabilityR

esear

ch The wider the gap between your situation and theusers, theirtasks, and theircontext, the more youneed a systematic usability process to inform andadjust your design.


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UsabilityR

esear

chUsabilityR

esear

ch Various Approaches:o Personas

(http://www.steptwo.com.au/papers/kmc_personas)o Brainstorming Sessions

o Flash Cardso Prototyping

sa ty est ng asa ty est ng a


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sa ty est ng asa ty est ng aBasicsBasics

Understand user tasks

o How do people currently conduct the task?

o What is the context of the use?

o What issues exist?o What changes would users like?



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Every product undergoes usability testingit is just sometimes live with real users!

Test early

Test often

Test with real users



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Every product undergoes usability testingit is just sometimes live with real users!

Test earlyuse participatory design

Test often

Test with real usersuse contextual inquiry


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Infrast

ructu

re:

Infrast

ructu

re:Content ManagementContent Management

S

ystemsS

ystems____________Sherwin Harris

EngineerOIT Access Engineering


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Web Content Management at BYUWeb Content Management at BYU Numerous solutions being used on campus

Largest group of users with Drupalo Campus Drupal user groups on

http://island.byu.edua and http://web.byu.edu Other resources

o Booksmany available digitally from Library

o http://groups.drupal.org/utah

o

http://drupal.orgo http://drupalmodules.com

o Campus user group that has met infrequently oflate.


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Infrastructure: WebInfrastructure: Web

ServicesServices

https://web.byu.edu/wiki/soa

Steven Olsen

Managing Director and EngineerWeb Services Community of Excellence


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SO

A/WebS

er

vicesSO

A/WebS

er

vices Service-Oriented Architecture Service?? Does work, returns only data

XML orJSON from server to client

Instead of returning HTML Easy! (in a nutshell)


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https://web.byu.edu/wiki/soahttps://web.byu.edu/wiki/soa


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CASCAS Authentication = prove you are who you say you are


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CoECoE Web Services Community of Excellence

SOA CoE Functions and Responsibilitieso 1. Execute requirement, analysis, design, construction, test, and

deployment forservice projects.

o 2. Advise and provide consulting to other projects building serviceso 3. Create a set of best practices and reusable assets that teams building

services across campus can reuse.


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Infrastructure: SecurityInfrastructure: Security

____________

Jerry Sell(801)422-2730

[email protected]

Trevor ODonnal(801)422-1477

[email protected]


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P

urposeP

urpose Briefly Discuss Importance of Web Application Securityand Services That Are Provided by OIT Security.


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Vulnerability ScanningVulnerability Scanning Tests the system to see what services are running

and if any known vulnerabilities are present.

Run once a semester or by request.


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Web Application ScanningWeb Application Scanning

We use a professional product called AppScan for WebApplication Scanning.

The actual Web Application is tested aggressively for

known Web Application vulnerabilities such as SQLinjection and Cross-site Scripting.

We encourage all new or updated Web Applications tobe scanned before going into production.


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Penetration TestingPenetration Testing Penetration Testing is beating the bad guys to the

punch.

Let us test your security before someone else does.


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Incident ResponseIncident Response We are trained and experienced in investigating

computer security incidents.

We are happy to help if you think you maybe the victimof a hack.


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Request a Service FormRequest a Service Form


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ResourcesResources Additional Resources

o Jerry Sell, (801)422-2730, [email protected]

o Trevor ODonnal, (801)422-1477,

[email protected] http://www.owasp.org/index.php/Top_10

o https://webmasters.byu.edu/wiki/web-application-security-checklist Attachment of Web Application Security power point presentation at bottom

of checklist


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Welcome!

Login to http://web.byu.edu

&

Signup [email protected]

Mix and Mingle, meet othercommunity members, and

remember

tri-annual byu online communications orientation meeting

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