trendsetters in ecommerce marketing in 2011 in us and europe

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Trendsetters in ecommerce marketing in 2011 in US and Europe Yulia V Smirnova Internet marketer, in-house SEO, ecommerce professional http:// www.linkedin.com/in/ysmirnova Blog: www.memesponge.com @memesponge Mar 15, 2012

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Speech at eCommerce Search and Sales, Sao Paulo, March 15, 2012 on effective eCommerce marketing from top retailers in the US and Europe.

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Page 1: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Trendsetters in ecommerce marketing in 2011 in US and EuropeYulia V SmirnovaInternet marketer, in-house SEO, ecommerce professional

http://www.linkedin.com/in/ysmirnovaBlog: www.memesponge.com @memesponge

Mar 15, 2012

Page 2: Trendsetters in eCommerce Marketing in 2011 in US and Europe

① Grow organic search visibility multi-format, multi-channel

② Reduce noise, extra steps pre-checkout③ Tap into impulse buys④ Tap into discovery buys⑤ Cater local needs, deliver by local

5 strategies for traffic, conversions

Page 3: Trendsetters in eCommerce Marketing in 2011 in US and Europe

① Grow organic search visibility multi-format, multi-channel

5 strategies for traffic, conversions

Page 4: Trendsetters in eCommerce Marketing in 2011 in US and Europe

① SEO content is more than KW Research, Quality, uniqueness, originality, authorship, freshness, recency

rewarded

② Social discovery is hot③ Links losing their weight ④ Images index is expanded in universal search, freshness

matters⑤ More balanced SERPs, won’t show too many results from

one site⑥ Local is growing, mobile recommendations are hot⑦ International launch of shopping rich snippets ⑧ Paid search is occupying more space⑨ Mobile starts weighing in, HTML5 looks promising⑩ Rel = author might factor into AuthorRank

Google algo and state of SEO

Source:

Page 5: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Google real estate getting crowded

Page 6: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Google real estate more

integrated with social, local, personal

Page 7: Trendsetters in eCommerce Marketing in 2011 in US and Europe

a. Rich snippets b. Universal search c. Social integrationd. Unique, original, fresh content, worthy

of share, pin or likee. Mobile friendliness of the site

Opportunities for search visibility

Page 8: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Others CTR boost 36 – 400%

SEO traffic lift 5-10% (rel =author, rel=publisher)

30 % CTR uplift

Page 9: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Top 500 with rich snippets

Page 10: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Increased conversions for PDP,

extended reach

Page 11: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Quality content, SEO as part of product strategy

55 % natural search, 5 % direct traffic

Page 12: Trendsetters in eCommerce Marketing in 2011 in US and Europe

2 clicks to share and earn Cash

Page 13: Trendsetters in eCommerce Marketing in 2011 in US and Europe

② Reduce noise and extra steps pre-checkout

5 strategies for traffic, conversions

a. Help with ‘which one’ decision

b. Remove pages, clicks

Page 14: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Smooth window shopping,

perfect pagination

Page 15: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Converts w/out product pages

Page 16: Trendsetters in eCommerce Marketing in 2011 in US and Europe

compares, swatches pre-checkout

Courtesy of Best of the Web 2012, Internet Retailer Hot 100, Dec 2011

Page 17: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Provide opportunities to shop more

Anywhere, anytime

Plenty customers? Now What?

Page 18: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Travel companies dominate top 10 in mobile commerce

85 % of frequent flyers use smartphones and adopt mobile shopping

41% smartphone users researched

and purchased on mobile

Courtesy of eMarketer, Internet Retailer

Page 19: Trendsetters in eCommerce Marketing in 2011 in US and Europe

51% more likely to purchase from retailers when it was mobile friendly

40% would visit a competitor's site instead due to a disappointing mobile experience

mobile is Expected, lost sales if

not delivered well

Courtesy of eMarketer, Internet Retailer

Page 20: Trendsetters in eCommerce Marketing in 2011 in US and Europe

③ Tap into impulse buys of “on-the-go” last minute markets

5 strategies for traffic, conversions

a. Mobile loves travel

b. Mobile delivers instant gratification

c. Mobile + email = perfect match in heaven

Page 21: Trendsetters in eCommerce Marketing in 2011 in US and Europe

2x mobile bookings in 2011

Courtesy of Internet Retailer, mobile guide 2011

Page 22: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Email + mobile = perfect match

mail.hotels.com

158 % YOY

Email combined 10 % of total traffic, courtesy of Compete

click.mail.hotels.com

255 % YOY

82 % YOYpages. mail.hotels.com

view. mail.hotels.com

71 % YOY

Page 23: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Apps only merchants tap this market

Page 24: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Go Now grabs spontaneous shopper

Courtesy of Best of the Web 2012, Internet Retailer Hot 100, Dec 2011

Page 25: Trendsetters in eCommerce Marketing in 2011 in US and Europe

mobile growth 1250% YOY, 184%

Courtesy of Compete

Page 26: Trendsetters in eCommerce Marketing in 2011 in US and Europe

④ Tap into discovery buys

5 strategies for traffic, conversions

a. Curated merchandising

b. Make me a match

c. Coach, bedroom commerce

Page 27: Trendsetters in eCommerce Marketing in 2011 in US and Europe

spend 2x more, convert 75 % faster

Courtesy Internet Retailer, Best of the Web 2012, Internet Retailer Hot 100, 2011

Page 28: Trendsetters in eCommerce Marketing in 2011 in US and Europe

6 % iPad traffic of total traffic

Tablet shoppers spend more $225 vs. to $150 on site

8 % of total revenue

20 % revenue day after Xmas 2011

Courtesy of Internet Retailer Web, Dec 2011

Page 29: Trendsetters in eCommerce Marketing in 2011 in US and Europe

⑤ Cater to local needs, deliver by local means

5 strategies for traffic, conversions

a. Find real need within your own market /niche/grow dominate hot category

b. Expand internationally, but play by local rules

Page 30: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Toronto condensed

lifestyle brings delivery ecommerce

Page 31: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Country specific marketing, merchandising and

payment options

Top 300 Europe Guide, 2011

Page 32: Trendsetters in eCommerce Marketing in 2011 in US and Europe

① Explore natural search, invest into content production of items, worthy sharing every day

② Reduce noise, barriers to buy③ Feed impulse buys, convert the always connected

shopper whenever, wherever④ Tap into discovery buys, make your shoppers a

match in heaven⑤ If expanding markets (segments, countries), think

local needs , deliver by local means

5 opportunities for traffic, conversions

Page 33: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Imagine exploring all 5

$100 billion in

2015

Page 34: Trendsetters in eCommerce Marketing in 2011 in US and Europe

Yulia V Smirnova http://www.linkedin.com/in/ysmirnovaBlog: www.memesponge.com @[email protected]

Obrigado, perguntas são bem-vindos