travelwire mid-office version 3 -...

Focus on version 3.2.1009.1600

September 2010

Travelwire Mid-Office

Version 3.2

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Version 3.2.1009.1600

• This document gives an overview of selected changes in Travelwire

version 3.2.1009.1600.

• A compete list of TCAS included in this version can be requested.

• Some of the functionalities might only be available if configured, in

certain situations or it can be available only as a payable module.

• If you require additional information on when this version can be

available for you please contact your Account Manager or create a

TCAS.

Link to TCAS: http://tcas.travelportservices.com

Supplier Menu

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3.2.1009.1600 – Supplier menu

• Supplier is available in the menu

• Short cut: CTRL+S

• F10 replaces previous CTRL+S shortcut

Create Booking

Using DI.FT elements in Galileo

Available only with Travelwire Content

Reader (not released yet)

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3.2.1009.1600 – Create Booking

• The functionality is only available with TW Content Reader

• Enter Customer Account and Client in Galileo and it is used in the booking in Mid-Office

• Available elements:

– DI.FT-TW-CUST-{Customer Account no}

– DI.FT-TW-CLIENT-{Client no}

– DI.FT-TW-PROJECT-{Project no}

– DI.FT-TW-ADMIN-{Admin code}

– DI.FT-TW-COSTC-{Cost Center}

– DI.FT-TW-EMP-{Employee no}

• Pax reference is available for all Administration code elements:

– Blank = all

– /P1 = pax 1

– /P1-3 = pax 1 to 3

– /P1,5 = pax 1 and 5

– /P1-3,5 = pax 1-3 and 5

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Galileo PNR with DI.FT elements with Customer Account and Client

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Attach PNR

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Mid-Office have now read the information from Galileo and have used Customer Account and Client.

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3.2.1009.1600 – Auto Create Booking

It is possible to enter the four different Administration codes from Galileo. Validations ensure the Administration Codes exists on Client.

Attach PNR

Sort list based on user initials


Reader (not released yet)

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3.2.1009.1600 – Attach PNR

Search by using initials from GDS sign-on so the list only shows these PNR’s. It is working for all four GDS.

LinkOnline SJ

Import of files from Swedish train

Available with Travelwire Content Reader

only

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3.2.1009.1600 – Link Online SJ

Example of import of LinkOnline SJ file

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3.2.1009.1600 – Link Online SJ


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3.2.1009.1600 – LinkOnline SJ


RailMaster

Import of files from RailMaster


Reader

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3.2.1009.1600 – Rail Master

Example of import of RailMaster file

Galileo Profiles

Working with Galileo Profiles (BAR/PAR) in

Mid-Office

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Purpose of the functionality

• Provides an easy workflow working with Galileo Profiles

(BAR/PAR) in Mid-Office

• Create/Update Customer Account and Client based on

selected data in the Galileo Profiles (BAR/PAR) and vice

versa

• Once opening the booking in Mid-Office the Customer

Account and Client is already updated

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Flow

Galileo BAR

Customer Account

Galileo PAR

Client

MIR Galileo PNR with info about BAR/PAR

Attach PNR

Auto Create Customer Account based on BAR and template Customer Account

Auto Create Client based on PAR and template Client

Create booking with Customer Account and Client

Button available in Customer Account and Client to update to/from Galileo

Auto create Customer Account/Client

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Information

• Scandinavian characters are not allowed in Galileo but we

give users option to select the right combination when

updating/creating Customer Account and Client from Galileo.

Profiles - Configuration

Web Services or Galileo Desktop API

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1G Profiles in TW MO – Configuration

• Select between Web Services or Desktop API

– Desktop API requires that Galileo Desktop is open and not in use

– Desktop API is the default setting and will warn user if Galileo

Desktop is not open or active

Select Web Services or Desktop API and Enable the Galileo Profiles functionality from the Options menu.

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Template Customer Account/Client makes is possible to ensure there is a BRM agreement (fee) when creating new Customer Accounts/Clients.

Set template Customer Account and Client on Company. Certain info will be used as template when auto creating Customer Accounts and Clients.

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• Client Preference FREQUENTFLYER must exist if using bonus

cards

• Company PCC must be set

• Pax 1 is used as Client

Profiles- Create/Update BAR

& PAR

Update Galileo Profiles based on

Customer Account/Client and v.v.

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Mid-Office Customer Account –> Galileo BAR

The highlighted information are used to create/update the Galileo BAR

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Mid-Office Customer Account –> Galileo BAR

This is an example of a BAR created alone based on the Customer Account in Mid-Office. Note the DI.FT-TW-CUST element.

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Mid-Office Client –> Galileo PAR

The highlighted information are used to create/update the Galileo BAR

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Mid-Office Client –> Galileo PAR

This is an example of a PAR created alone based on the Client in Mid-Office. Note the DI.FT-TW-CLIENT element + others DI.FT-TW elements.

Profiles - Create/Update

Customer Account & Client

Create/Update Mid-Office Customer

Account and Client based on Galileo

Profile BAR/PAR

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Galileo BAR -> Mid-Office Customer Account

This BAR is created in Galileo and is not existing in Mid-Office.

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Galileo PAR -> Mid-Office Client

This PAR is created in Galileo and is not existing in Mid-Office

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Booking in Galileo with Client reference

Booking created in Galilo using BAR and PAR. MIR send to Mid-Office.

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Attach PNR in Mid-Office

Use Attach PNR and create booking in Mid-Office. Then Customer Account and Client are created and used in the booking.

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Mid-Office Booking

Example of the booking based on the PNR from Galileo. Both Customer Account and Client have been created automatically.

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Mid-Office Customer Account

This is the Customer Account that was automatic created. For some fields (like BRM) template values have been used as per the configuration.

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Mid-Office Client

This is the Client that was automatic created. For some fields (like BRM) template values have been used as per the configuration.

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Galileo BAR

After the Customer Account is automatic created in Mid-Office a link with the Customer Account number is updated in the BAR in Galileo.

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Galileo PAR

After the Client is automatic created in Mid-Office a link with the Client number is updated in the PAR in Galileo.

Other enhancments/fixes

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Version 3.2.1009.1600

• Other fixes/enhancements:

– Remove BRM from segments

– DIBS payment option enhanced

– Vendor Remark in Private Fares 2

– GTA and PF2 link moved from option field to new fields

– Mileage information is available in segment if found in Galileo

MIR – information can be used for reports

– And much more...

travelwire mid-office version 3 -...

Documents