transport outcomes reports 2013/14 · 2013-06-25 · glasgow transport outcomes report 2013/14 3...

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PARTNERSHIP/28 JUNE 13/6866 of 4

Transport Outcomes Reports 2013/14

Date of meeting 23 June 2013 Date of report 31 May 2013

Report by Assistant Chief Executive (Operations)

1. Object of report

The object of the report is to:

• inform the Partnership of the preparation of Transport Outcome Reports (TORs) for SPT’s constituent councils and Community Planning Partnerships (CPPs);

• highlight the contribution the TORs make to the development of CPPs Single Outcome Agreements (SOAs);

• recommend to the Partnership the format and details of the TORs for 2013/14; • highlight to the Partnership the focus given within the TORs to the services and

benefits that SPT has delivered in 2012/13 together with details of the key deliverables and areas of partnership working for 2013/14; and

• update the Partnership on recent developments in Community Planning (CP).

Draft copies of the TORs for East Ayrshire, East Dunbartonshire and Glasgow reports are attached at Appendix 1. The remaining TORs will be prepared and circulated over the summer period.

2. Background

SPT has prepared TORs annually since 2008 as a means of demonstrating our commitment and contribution as a CP partner to each council area through the delivery of key services, projects and initiatives. Specifically, the TORs identify the links between SPT activity and CPPs local outcomes as identified in the SOAs, detail the previous year’s services and projects delivered by SPT, and set out the plans for the year ahead. The key projects and areas for partnership working are also highlighted and aid in the development of SPT’s capital and revenue planning.

The TORs provide a comprehensive overview of SPT’s activities, including:

• services that SPT directly operate and/or manage such as subsidised and demand responsive bus services, the Subway, bus stations, and project delivery;

• services undertaken on an agency/administrative basis such as school transport contracts, bus shelter maintenance, the Strathclyde Concessionary Travel Scheme and Zonecard; and

• strategic activities such as our statutory regional transport planning function,

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community transport, travel planning, policy development and responding to consultations.

3. Outline of proposals

Content of TORs

The TORs for 2013/14 clearly connect SPT’s services, projects and activities to CPPs local outcomes and explain how SPT’s work is relevant to achieving these outcomes. Additionally, the reports provide a summary of SPT services, projects and key areas for partnership working that have been undertaken over the past year and that will be taken forward in the year ahead.

The structure of the TORs have been further improved from last year and are as follows:

• Introduction – summarises the role of transport in achieving social, economic and environmental outcomes; highlights SPT’s role in community planning; introduces the key deliverables and areas of partnership working for the year ahead; and identifies the relevant local outcomes;

• 2012/13 Overview - summarises the services delivered in 2012/13;

• Key services - summarises the key services in the area, relevant local outcomes for each service, previous year’s results and plans for the year ahead;

• Key projects – summarises the key projects in the area, relevant local outcomes for each project, previous year’s deliverables and plans for the year ahead;

• Key strategy and planning support – summarises the key strategy and planning work streams in the area, relevant local outcomes for each work stream, previous year’s progress and plans for the year ahead;

• Appendix 1 – provides further details of SPT activities and services within the area;

• Appendix 2 – summarises the key connections between local outcomes and SPT activities

• Back cover – provides key contacts regarding information about public transport services.

Process for TOR completion

The Draft TORs will be submitted to each council Chief Executive for final comment and then sent to each CPP chairperson.

SPT representatives will provide a presentation on the TOR to each CPP board from August 2013 to highlight the contribution SPT makes towards the SOA.

4. Further information

Value of SPT services

It is worth highlighting that it is estimated that the value of services provided by SPT is approximately 2 to 2.5 times the requisition received from constituent councils.

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Projects and services have wider regional, as well as local benefits. Some examples include:

• developing smartcard integrated ticketing

• developing strategic park and ride solutions

• delivering Subway Modernisation

• purchasing additional buses supporting DRT and subsidised services

• upgrading bus shelters throughout the region

• improving travel information throughout the region through the provision of additional travel information points, support to Traveline Scotland and investing in new bus stop poles, flag and information cases

Furthermore, SPT provides significant expertise in undertaking agency work for school contracts and administering the Strathclyde Concessionary Travel Scheme and the ZoneCard forum. The estimated combined saving from delivery of these services on a regional basis is in the region of £10m. This shows that the regional planning and delivery of services not only realises a significant value of service delivery across the west of Scotland but also provides significant savings. Recent developments in Community Planning

A report outlining SPT’s role in CP and detailing the refreshed Scottish Government and COSLA guidance on SOAs was submitted to the Strategy & Programmes Committee in February.

Since then, SPT has been contributing to the development of the new SOAs for each of its CPPs, including participating in workshops and working groups. CPPs across the west of Scotland have now submitted draft SOAs to the Scottish Government within the deadline of 1 April 2013. A cross-Scotland process of peer review is currently underway and will feedback shortly to CPP Boards. CPPs will amend their SOAs taking into account the feedback received and submit final SOAs to the Scottish Government by the end of June.

SPT will continue to work with its CPP partners as SOAs move forward to implementation through respective SOA action plans. Specifically, SPT has offered to work with CPPs to provide comprehensive accessibility assessments for priority areas over the next 1-3 years. Furthermore, a key input to the development of the SOA action plans will be the TORs for each council area.

5. Conclusion

The TORs continue to be a useful way of emphasising the benefits and value of SPT activity in each council area and across the region.

Furthermore, SPT continues to be a committed CP partner, and the TORs remain a useful way of contributing to the development of SOAs and action plans.

6. Partnership action

The Partnership is recommended to note:

• the preparation of TORs for SPT’s constituent councils and CPPs;

• the contribution the TORs make to the development of SOAs;

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• the format and details of the TORs for 2013/14;

• the focus given within the TORs to the services and benefits that SPT has

delivered in 2012/13 together with details of the key deliverables and areas of

partnership working for 2013/14; and,

• the recent developments in CP.

7. Consequences

Policy consequences As a statutory CP partner, SPT’s policies and plans will require to align with the respective SOAs of the twelve CPPs across the SPT area. By setting out aligned and agreed priorities, TORs will help provide a demonstrable link between SPTs activities and local outcomes.

Legal consequences SPT has a statutory requirement to participate in and support CP. TORs are a useful means of documenting this contribution.

Financial consequences The services and projects, as set out in the TORs to be delivered in 2013/14 are contained within SPT approved capital and revenue budgets. As a CPP partner, SPT will be required to demonstrate a clear alignment between resource allocation and fit with SOA outcomes

Personnel consequences None identified.

Social inclusion consequences TORs reflect all RTS outcomes and the local outcomes of the CPPs SOAs.

Risk consequences SPT has a statutory obligation to support Community Planning. Under the refreshed Guidance there will be a sharpened focus on how CPP partners demonstrate an evidence-based approach to the delivery of local outcomes.

Name

Eric Stewart

Name

Gordon Maclennan

Title Assistant Chief Executive (Operations)

Title Chief Executive

For further information, please contact Bruce Kiloh, Head of Policy and Planning on 0141 333 3740.

Strathclyde Partnership for Transport Transport Outcomes Report: Glasgow 2013/14

in partnership with

Glasgow Transport Outcomes Report 2013/14 1

Cover image: The Clyde Arc


Introduction

Strathclyde Partnership for Transport (SPT) is the Regional Transport Partnership for the west of Scotland and is a partnership of twelve councils. SPT, in partnership with our member councils and other stakeholders, delivers a range of solutions across Strathclyde to enhance and develop our transport network, infrastructure and services, and to promote sustainable development and travel choices. These solutions may be either strategic or local in nature, but are underpinned by SPT’s regional view of the transport needs of the people and businesses in the Strathclyde area. SPT understands that good transport is essential to economic growth; improved levels of employment and employability; reducing carbon emissions; cohesive, sustainable communities; and healthy, active, independent lives. The economy is strengthened by efficient, reliable movements of goods, services and labour, the environment is improved by cleaner transport and ‘green’ travel behaviour, communities are sustained by safe, well-connected places and people are supported by good access between home and the places to which they wish to travel. The importance of transport’s role in achieving these economic, social and environmental outcomes is underlined by the inclusion of regional transport partnerships as statutory participants within the community planning process. Community planning is the co-ordination and integration of public, private and third-sector services and initiatives, in development with communities, to deliver a better quality of life for all. SPT works collaboratively with our partners on a range of themes including health, education, accessibility, social inclusion, equalities and community safety. The annual transport outcome reports set out the relationship between SPT’s services, activities and projects and the local outcomes developed by the community planning partnerships in the SPT area. The transport outcome reports also provide a summary of the key transport projects, services and planning works that will be jointly delivered by SPT and the local authority over the next year.

The region

The SPT area covers 7000 sq. km and is home to over two million people – more than two-fifths of the Scottish population – who make approximately half a million public transport journeys, two-and-a-half million car journeys and three-quarters of a million walking and cycling journeys every day. The SPT region is diverse and includes the most densely populated city in Scotland as well as remote rural settlements. It has areas with the lowest car ownership rates in Scotland as well as areas with 2 cars for every household. It has the most deprived and least deprived council areas in Scotland.

Glasgow

More than a quarter of the SPT population – 600,000 people - live in Glasgow and the area include both accessible, well-connected places and more isolated estates. Car ownership rates1, although increasing over the past decade, remain well below regional averages, but travel to work by public transport and active travel methods are much higher than regional and national averages2. Glasgow is the main economic driver of the region, which sits in contrast to the large number of communities enduring entrenched deprivation.

1 Scottish Household Survey 2009/10.

2 Scottish Household Survey, 2009/10.


The transport challenges include improving access to services for deprived areas and vulnerable populations, boosting walking and cycling rates, improving transport infrastructure and key corridors to reduce congestion and encourage modal shift, especially for journeys into and through the city centre, and effective planning for new development. Over 2013/14, the key deliverables and areas of partnership working in Glasgow are the following:

Continued operation of the Subway and deliver Subway Modernisation;

Continue to take forward the delivery of the core Fastlink route to the New South Glasgow Hospital campus and support work to extend to Braehead and Renfrew;

Transport improvements for the Commonwealth Games;

Bus infrastructure and transport integration enhancements in the Clyde Gateway area

Delivery of bus infrastructure enhancements, including city centre traffic management;

Support the delivery of cycle network enhancements; and

Support the enhancement of the strategic rail network, including potential new halts.

Priorities for Glasgow

SPT is a member of the Glasgow Community Planning Partnership (GCPP) and supports the realisation of local outcomes for Glasgow residents. This report describes SPT’s activities and the services that affect Glasgow and how these activities and services support the local and national priorities identified in the Single Outcome Agreement3. Specifically, transport makes the greatest contribution to the following priorities:

Vulnerable people (local priority)

Youth unemployment (local priority)

Economic recovery and growth (national priority)

Health inequalities and physical activity (national priority)

Transport outcomes report structure

Section 1: summary of transport services and projects in 2012/13 in Glasgow

Section 2: description of the key transport services, projects and planning support in Glasgow and relevant national and local priorities

Appendix 1: additional supporting details on services delivered in Glasgow

Appendix 2: summary of local and national priority linkages

3 The GCCP Single Outcome Agreement, as submitted to ministers in April 2013, identifies local policy priority areas. Local

outcomes will be identified during the development of the SOA implementation plan.


Section 1: 2012/13 Overview

The following table sets out the headline benefits of the services that SPT has delivered in the Glasgow City Council (GCC) area in 2012/13. (All figures quoted are approximate and are for 2012/13, unless otherwise stated). Further detailed information is contained in Appendix 1.

Subway – Around 12.6 million trips undertaken

Buchanan bus station - 570,000 bus departures of 116 services provided by 16 operators and over 25,000 departures for long distance services

Statutory Quality Partnership – Providing better quality facilities and improved journey times, agreed December 2011, operational April 2012

Capital investment (total 10/11 – 12/13) Regional projects benefitting Glasgow residents - £41.2 million (including £22 million

on Subway related projects and £480,000 on Buchanan bus station enhancements)

Projects within Glasgow (delivered by GCC or SPT) – £10.7 million (including £2 million investment on the redevelopment of Dalmarnock Station and £4 million on bus corridor enhancements)

Supported bus services – 31 contracts covered routes operated in the Glasgow area (18 of which crossed into neighbouring council areas) at a cost of £1.9 million pa plus a further direct investment of £380,000 on 5 new adaptable buses bringing the total number of SPT owned buses operating on Glasgow routes to 12.

School contracts4 - Managed 171 school bus contracts at a cost of £1.8 million

MyBus – 170,000 trips – a 37% increase on 2011/12 - 6 contracts for 6 services operated in Glasgow (all of which also served neighbouring local authority areas) at a cost of £930,000

Bus infrastructure investment programme - 37 shelters and 117 solar panels installed at a cost of £330,000

Travel information - Operated travel centres in Buchanan Bus Station and St Enoch Subway station which handled 200,000 and 77,000 customers respectively and maintain 10 ‘Travel Points’ in Glasgow

Community transport - £92,000 to North Area Transport Association (NATA), £123,000 to Community Transport Glasgow and £12,000 to South West Community Transport.

Hospital Evening Visitor Service - Investment of £30,000 towards the provision of bus services to hospital locations in the Greater Glasgow and Clyde Health Board area

Integrated ticketing (ZoneCard)5 - 49,000 tickets sold to Glasgow residents – estimated

combined saving to residents of £1.5 million

Strathclyde Concessionary Travel Scheme 6 – Provided an estimated combined saving on

rail, Subway and ferry travel of £1.2 million to Glasgow residents

National Entitlement Card – Processed 11,000 disability card renewals and 29,000 calls answered

East Kilbride bus station - 60% of departures served the Glasgow area

Hamilton bus station - 33% of departures served the Glasgow area.

Greenock bus station - 12% of departures served the Glasgow area

4 Delivered on behalf of the Council. Number of contracts managed includes renewals spanning two

academic years. 5 Administered on behalf of participating operators.

6 Administered on behalf of the Strathclyde Concessionary Travel Scheme Joint Committee.


Section 2: Transport’s contribution to local priorities in Glasgow This section describes the core transport services, projects and planning support delivered by SPT, GCC and other partners in Glasgow and the relevant national and local priorities. Text in bold refers to local and national policy priorities as noted in full in the introduction. A summary of the relationship between the core transport services, projects and planning support and local and national priorities can be found in Appendix 2.

Key services

MyBus

SPT provides ‘door-to-door’ bus services for residents across Glasgow in the shape of MyBus which – in view of that ‘door-to-door’ aspect - is of particular benefit in supporting Glasgow’s vulnerable people priority and health inequalities and physical activity national priority by ensuring that transport is not a barrier to attending healthcare appointments, visiting friends, buying food and other daily activities essential to a full, meaningful life. MyBus also provides a benefit to non-users in that the family and carers of vulnerable people will have more time to work and to undertake their own daily activities. In 2012/13, SPT helped 173,000 passengers in Glasgow meet their healthcare, education, social, leisure and shopping needs. In 2013/14 – 2014/15, SPT will continue to review the operation and future development of MyBus as part of the overall transport mix to identify any service provision opportunities which will help reduce further any transport barriers in communities.

Socially necessary bus services

SPT subsidises bus services at times or in places where the commercial bus network does not meet the needs of the local population. Supported services support Glasgow’s vulnerable people and youth employment priorities, especially within Glasgow’s excluded communities, many of which have low car ownership rates and do not have alternative commercial bus services during the evenings and weekends. In 2012/13, SPT carried 1.7m passengers on 36 supported services in and through Glasgow. One example of a supported service is the 94 Maryhill – Knightswood, which operates Monday – Saturday as a half-hourly daytime service. The 94 is the only bus service through Wyndford – a community living within the top 2% most deprived areas in Scotland7 – and provides direct access to jobs and shopping at Anniesland Cross and to Cleveden secondary school. In 2013/14, SPT will continue to provide supported services within communities most in need of them and will keep the bus network under review.

The Subway

SPT owns and operates the Subway with 15 stations located around the city. About one in every eight Glasgow residents live within 800 metres of a Subway station, benefitting from the fastest and most frequent public transport service for weekday commuters

7 2012 Scottish Index of Multiple Deprivation.


travelling into the heart of the city. Retail businesses within the subway catchment also benefit from the 2 million shopping journeys undertaken by Subway every year. The operation of the Subway supports the economic recovery and growth priority by providing a fast and efficient means of transport to key destinations within the city. In 2012/13, 12.5 million passengers benefitted from Subway services. In 2013/14, SPT will continue to provide a high-quality, customer-focused service.

Community Transport

Community transport (CT) is flexible, accessible, affordable transport provided by charities and voluntary organisations and designed to meet local needs. SPT provides advice and development support to community transport organisations across the SPT area, including Community Transport Glasgow, North Area Transport Association and Southwest Community Transport. These services support Glasgow’s vulnerable people priority by providing accessible transport to key destinations such as healthcare, day care, lunch clubs and after school clubs for communities in areas of high deprivation and more vulnerable groups such as the elderly and people with disabilities. In 2012/13, SPT supported eight community transport services in Glasgow. Additionally, SPT, in partnership with community transport organisations, established the West of Scotland Community Transport Network to improve the co-ordination, efficiency and quality of the sector’s services. The Network seeks to build capacity of CT, provide training and information to CT organisations, develop and implement best practice and quality standards and provide a forum for the sharing of ideas and best practice. In 2013/14, SPT will continue to support community transport in Glasgow and the West of Scotland Community Transport Network.

School transport

SPT, on behalf of the Council, arranges school transport for children who live beyond the specified walking distance from their local school, or where the council considers it unsafe for a child to walk to that school. SPT, and, when necessary, in partnership with Vehicle and Operator Services Agency (VOSA) and Police Scotland, undertakes a pro-active monitoring programme to inspect vehicles, services and drivers to ensure that children arrive at school safely and on-time. The delivery of school transport supports the vulnerable people priority by ensuring that children from all communities are able to get to school every day. In 2012/13, SPT carried 2,800 pupils to schools across Glasgow each school day8, inspected 138 vehicles on school contracts and undertook 60 inspections at schools. In 2013/14, SPT will continue to work with GCC to plan, procure and deliver safe school transport in an efficient and cost effective manner.

8 Figure represents a snap-shot taken in October 2012


Key projects

Subway Modernisation

The Subway modernisation programme will see £288 million investment in the Subway system including refurbished stations, new trains and smartcard ticketing to ensure continued reliability, affordability and safety. It will support regeneration in the city, help sustain local economies and meet the transport needs of commuters, students, tourists, shoppers and leisure travellers. Modernising the Subway is a key city core infrastructure improvement within Glasgow’s economic strategy ‘A Step Change for Glasgow,’ the delivery of which supports the national economic recovery and growth priority. In 2012/13, key progress included the refurbishment of Hillhead and Partick stations; securing of European Regional Developments Funds for station improvement works at stations on the south side of the Subway network, in some of the most deprived areas in Scotland; installation of new escalators at Buchanan Street, St Enoch and Hillhead; progression of rolling stock procurement process through initial phase; progression of tunnel improvement works; and progression of smartcard ticketing to final design stage. In 2013/14, planned works include introduction of smartcard ticketing; refurbishment of Ibrox and Kelvinhall stations in advance of the Commonwealth Games; station refresh works across all 15 stations; continued roll out of new escalators; further progression of the rolling stock procurement process to contract award; and continued infrastructure works to tunnel lining improvements and tracks.

Fastlink

The Fastlink project will provide a high quality, fast, frequent and reliable public transport service. The core route is from the city centre to the SECC and Govan and on to the New Southern General Hospital campus, with future extensions planned to Braehead and Renfrew. This core scheme will provide a step change for both passengers and operators and will be a template for other routes across the city region. Fastlink is a key city core infrastructure improvement within Glasgow’s economic strategy ‘A Step Change for Glasgow,’ the delivery of which supports the economic recovery and growth national priority. Future extensions are planned to Braehead and Renfrew. In 2012/13, the proposed route for Fastlink was established and the preliminary design for the route outside of the city centre was completed by GCC, with SPT as project sponsor. Full design for various sections of the route were progressed and construction of the first stage at Anderston Quay, including remedial work on the quay wall, started on site. A provisional route for Fastlink within the city centre was identified with Glasgow City Council and the proposed quality standards to be applied by the Fastlink statutory Quality Partnership (sQP) were identified in preparation for consultation with the bus industry. In 2013/14, planned works include the completion of the construction works at Anderston and commencement of construction of the remaining sections of the route outside the city centre, which will be delivered by GCC with SPT support. The Fastlink route within the city centre will be further developed and agreed with GCC alongside the Council’s city strategy and the quality standards for the Fastlink statutory Quality Partnership (sQP) will be subject to consultation with bus operators in preparation for the making of the Fastlink sQP.


Transport improvements for the Commonwealth Games

This is a package of multi-year projects to improve key transport infrastructure across all public transport modes in preparation for the Commonwealth Games in July 2014 being funded and delivered by a number of agencies including GCC and the Scottish Govenment. The redevelopment of Dalmarnock station will provide a modern, fully accessible transport hub for athletes and spectators as well as contributing to the long-term regeneration plans for Dalmarnock. The upgrading of bus corridors serving Hampden arena, the development of a transport hub at Hampden and improving bus infrastructure around other venues and near Subway stations will provide modern, efficient services for Games spectators as well as reducing bus journey times, improving accessibility and raising the attractiveness of bus travel for all travellers. These projects support the economic recovery and growth national priority by supporting the biggest event ever to be staged in Glasgow and the vulnerable people local priority by supporting regeneration efforts in one of the city’s most deprived areas. In 2012/13, GCC, with funding contributions from SPT, completed works including design and tender work for junction improvement works on Cathcart Rd/Aitkenhead Road (as part of the Hampden quality bus corridor), the construction of Hampden Transport Hub and public realm works near Hillhead subway station including access improvements at the bus stop. In 2013/14, planned works include completion of Dalmarnock station, further bus corridor works and additional bus stop accessibility improvements as well as Subways improvements referred to above.

Bus infrastructure and transport integration enhancements in Clyde Gateway

Clyde Gateway – the ambitious, 20-year urban regeneration programme for the east end of Glasgow and part of South Lanarkshire - has identified sustainable place transformation as one of its strategic goals to provide a focus on major improvements to the infrastructure and environment of the area to create a more desirable place to live, work, visit and invest. Substantial improvements to transport infrastructure is a fundamental component of achieving this goal and supports the vulnerable people priority by improving accessibility for people living in this highly deprived area and the economic recovery and growth national priority by supporting the overall regeneration of the area. In 2012/13, completed works, delivered by GCC and supported by SPT, include improvements to bus stops and shelters through Dalmarnock and Bridgeton. In 2013/14, planned works include completion of Dalmarnock station (as detailed previously) and further improvements to bus stops and shelters as part of the Clyde Gateway sustainable transport project.

Improvements to bus infrastructure and city centre traffic management

This is a series of multi-year projects to improve and modernise bus infrastructure and improve journey time reliability across key corridors and through the city centre. On-going works include quality, accessibility, safety and journey time improvements such as new bus shelters, high access kerbs, pedestrian crossings, and junction improvements including bus priority measures. These works support the vulnerable people priority by reducing physical barriers to bus travel and the national economic recovery and growth priority by improving journey times and reducing congestion on key corridors in and through the city centre.


In 2012/13, completed works, delivered by GCC and supported by SPT, include installation of bus priority measures (BIAS - bus information and signalling) at Cathedral St, high access kerbs in the city centre, design works for high access kerbs along bus corridors in the north-east and improved pedestrian crossings near bus stops. In 2013/14, planned works include bus corridor improvements in the Pollokshaws Road corridor, additional BIAS installations and high access kerbs in the city centre, upgrades to bus infrastructure in the north east and feasibility and design work for a bus hub at Stirling Road.

Support the delivery of cycle network enhancements This is a series of projects to improve the cycling network in Glasgow, with a focus on upgrades and links to national cycle routes to encourage more cycling trips for travel to work and school and for recreational purposes. These projects support the health inequalities and physical activity national priority. In 2012/13, completed works, delivered by GCC and part funded by SPT, include enhancements to the cycle route linking National Cycle Route 7 to Scotstoun Sports Campus. In 2013/14, planned works include completion of a cycle route linking Glasgow City Centre and National Cycle Route 75 to Hampden Stadium and Cathkin Braes Country Park.

Key planning and strategy support

Commonwealth Games transport planning

SPT is providing transport planning support for the Commonwealth Games to ensure athletes, officials and spectators have efficient transport between venues and key facilities and to minimise disruption to the regular network for residents, visitors and businesses in Glasgow. This work stream supports the national priority of economic recovery and growth. In 2012/13, SPT provided support in terms of planning diversions for existing bus services that operate near venues and developing Games services to transport athletes, officials and spectators between venues and other key facilities. In 2013/14, SPT will, at the request of the Organising Committee, continue to provide support for planning and operation of transport for the Commonwealth Games in 2014.

Enhancing the strategic rail network

SPT has a key role in working with partners to develop the rail network and optimise its integration with other modes. This includes consideration of options for improvements to cross-city and cross-regional rail links and new station options as part of a wider appraisal of transport interventions against a number of set objectives, based on the identified transport problems and opportunities.


SPT, through the West of Scotland Rail Forum, seeks early engagement, liaison and consideration of matters related to the operation of the rail franchise in the west of Scotland, including decision taken at a wider Scottish level which impact on local services. The Forum seeks to provide effective regional input to the ScotRail franchise and in particular to promote improved co-ordination of regional investment in rail, strengthened network planning and new station development, and effective consultation on decisions about timetabling, fares, ticketing and integration. These workstreams support the national priority of economic recovery and growth. In 2012/13, SPT was a founding member of the Forum and supported the delivery of the redevelopment of Dalmarnock station. The Scottish Government announced the revision of the Edinburgh Glasgow Improvement Programme to affordability and deliverability in the short to medium term. In 2013/14, SPT will continue to liaise with rail industry partners to monitor changes to and propose improvements to the Scotrail timetable. In addition Network Rail will undertake the electrification of the Whifflet and Cumbernauld lines in advance of the Commonwealth Games.

Integrating transport and land use planning

SPT is a statutory key agency in the Local Development Plan process, and as part of this process, SPT provides advice and information on transport and land use forecasting and access to the public transport network in Glasgow. This information and other SPT responses will be used to inform the development of the Proposed Glasgow Local Development Plan. SPT also engages with GCC through the development management process, providing responses on strategic planning applications that may impact on the transport network. This work stream supports the national priority of economic recovery and growth.

In 2012/13, SPT provided input on a number of development proposals, including the proposed expansion of the Buchanan Galleries and City of Glasgow College campus development. SPT’s input to the Buchanan Galleries proposals noted the need to provide links between Buchanan Bus Station and Queen Street rail station, access to the rail station and the potential impact on bus circulation in the city centre. SPT’s input to the City of Glasgow College campus development noted the need to encourage sustainable travel to both the Cathedral street and Riverside Campuses, including the need to provide improved bus stop waiting facilities and travel information at the Cathedral Street Campus. GCC continued to develop the Glasgow Proposed Local Development Plan and SPT provided strategic transport input when required.

In 2013/14, SPT will respond to the City Centre Strategy, the City Centre Traffic Management Strategy, as it emerges, and the Glasgow Proposed Local Development Plan consultation. We will continue to work with GCC and developers to ensure that sustainable transport measures and implications for the public transport network are considered throughout the delivery of all new development.


Appendix 1 - Details of SPT’s activities and benefits delivered in Glasgow

This section provides an update and more detail on the transport priorities identified in 2012/13 and expands on the information provided in section 2 of this report. All figures quoted are approximate and are for the period 2012/13 unless otherwise stated.

A1.1 Capital investment in Glasgow Over the period 2010/11 - 2012/13 a total of £10.7 million has been invested in projects in Glasgow through grant funding to the Council or delivery by SPT including:

developing civil enforcement of bus lanes scheme;

developing Connect 2 cycle route;

delivering Dalmarnock station enhancements;

improving bus infrastructure on selected corridors: Glasgow north east; city centre, and routes to Hampden park;

investigating options for a city centre bus standby/relief area;

investigating options for bus management in the city centre including on Union Street;

installing bus punctuality improvement infrastructure;

delivering public realm improvements in Govan and developing options for a new bus/Subway interchange at Govan;

delivering Hampden transport hub

undertaking work to provide improved interchanges for access to healthcare and South Glasgow Hospital transport developments; and

delivering streamline enhancements, including Kilmarnock Road streamline route.

delivering Easterhouse bus termini and investigating the future delivery of termini at other locations;

improving National Cycle Route 7 to improve access to Scotstoun Stadium for the Commonwealth Games;

installing high access kerb in the city centre;

undertaking a City Centre parking study;

delivering Kelvin Way traffic management improvements; and

delivering Junction Capacity Improvements at Duke Street/Cumbernauld Road.

In this period £41.2 million has been invested in regional projects benefiting the residents of Glasgow such as:

delivering Subway Modernisation;

developing proposals for Fastlink;

upgrading bus shelters throughout the region;

improving travel information across the region through the provision of additional travel information points, support to Traveline Scotland and investing in new bus stop poles, flags and information cases;

purchasing additional buses supporting DRT and supported services;

developing smartcard integrated ticketing; and

developing strategic park and ride solutions.

A1.2 Operating the Subway network Around 12.6 million Subway trips undertaken.


A1.3 Supporting bus services SPT managed 31 contracts9 supporting socially necessary bus services operating in the Council area at an annual cost of £1.9 million. This support was provided to operate services where it was not commercially viable to do so, and is often for the provision of services at weekends or evenings. Support may be provided for a full service or a part service, both in terms of route and hours of operation as market needs require.

Table 2: Socially necessary services in Glasgow

Service Number Route

2/74 Castlemilk - Toryglen - Croftfoot**

3 Glasgow City - Stobhill Hospital

7 Glasgow City - Bankhead**

8 Maryhill- Riddrie

11 Glasgow City (Gartnavel Hospital) - Clydebank **

27 Kilsyth - Glasgow**

31 Glasgow City - Carmunnock

45A/153 Cessnock – Silverburn - Shawlands

46 Castlemilk - Shettleston

53 Glasgow City - Silverburn**

59 Glasgow City - Mosspark

64 / 164 / 364 Parkhead - Carmyle - Cambulang Circular **

65 Glasgow City - Bridgeton

68/71/71A Torrance - Glasgow**

72 / 178 Glasgow-Kirkintilloch / Moodiesburn-Kirkintilloch**

83 Partick - Gartnavel Hospital

89/90 Glasgow Circular**

94 Knightswood - Maryhill

103 Barrhead - Glasgow**

118 Duntocher/Baljaffray - City Centre **

121 Govan – Victoria Infirmary

124 Govan - North Cardonald

128 Glasgow City - Stobhill

29 Glasgow City - Mansewood - Newton Mearns **

131 East Kilbride - Glasgow**

245 / 310 Moodiesburn - Coatbridge / Moodiesburn - Glasgow Fort - Shettleston **

213A Bargeddie - Queenslie - Cranhill - Glasgow City Centre **

329 Glasgow - Stobhill Hospital

374 Shawlands - Clarkston - Silverburn **

381 Kilsyth - Balmalloch **

395 / 396 East Kilbride – Eaglesham - Newton Mearns - Nitshill - Uplawmoor**

** Service covers multiple local authority areas


A1.4 Providing Demand Responsive Transport – MyBus Services SPT managed six contracts9 to provide demand responsive transport services in Glasgow at an annual cost of £930,000. A total of 170,000 trips were undertaken in 2012/13, a 37% increase from 2011/12, utilising SPT’s dedicated contact centre equipped with scheduling software.

Table 1: MyBus Services in Glasgow


M18 Maryhill / Bearsden MyBus **

M91 Glasgow South West MyBus **

M92 Clydebank MyBus **

M93 Glasgow North East MyBus**

M94 Glasgow South East MyBus**

600 East Dunbartonshire MyBus Rural**


A1.5 Investing in new vehicles

SPT has purchased five additional adaptable buses at a cost of £380,000 for use on supported bus services operating in Glasgow resulting in a saving in the cost of providing this service. This brings the total number of adaptable vehicles operating in Glasgow to 28 - 12 on supported bus service contracts and the others on either MyBus contracts or for use by Community Transport operators.

A1.6 Delivering school transport – (as an agent for GCC) SPT managed 171 school bus contracts in Glasgow at a cost of £1.8 million, (the number of contracts span two academic years, but fall within one financial year). In addition, SPT managed travel to vocational training on behalf of the Council.

A1.7 Providing a “step change” for bus services and standards

SPT Service Compliance Officers SPT Service Compliance Officers continue to monitor bus services in Glasgow. In 2012/13, there were 142 violations of traffic regulations recorded and 30 reports made to the Traffic Commissioner. Nearly 3,000 vehicle checks were undertaken under the Glasgow Statutory Quality Partnership. Statutory Quality Partnership (sQP) The Statutory Quality Partnership within Glasgow city centre was formally made by SPT and GCC in December 2011, came into operation on 1 April 2012 for a period of 7 years and will apply to Streamline corridors. This implements a set of agreed standards that will benefit both the travelling public through improved bus quality, journey time reliability and information provision, the environment through the use of cleaner buses and reductions in congestion and operators through more efficient fleet management.

9 Contract and service numbers may not be consistent due to the varied nature of the contracting process.


A1.8 Providing bus infrastructure SPT operates, manages and invests in bus stations and manages and maintains bus shelters and stops.

Operating Buchanan bus station Buchanan Bus Station, located in Glasgow city centre, is the largest bus station in Scotland facilitating 570,000 bus departures by 116 services provided by 16 operators. 96% of departures travel out with the GCC area. Over 25,000 departures are for 33 long distance services.

Operating East Kilbride bus station 60% of departures from East Kilbride bus station served the Glasgow area.

Operating Hamilton bus station £5.7 million reconstruction completed by SPT and South Lanarkshire Council, 33% of departures from here served the Glasgow area.

Operating Greenock bus station 12% of departures from Greenock bus station served the Glasgow area.

Maintaining bus stops and shelters SPT currently has two ten-year agency agreements with GCC to maintain 3,000 bus stops and 1,400 bus shelters until 2016 and a fourteen-year agreement to maintain bus shelter advertising until 2015. This procurement approach brings economies of scale and enables SPT to dictate quick response times and emergency call outs at weekends and out-with office hours.

Investing in bus shelter upgrades Glasgow continues to benefit from SPT’s rolling programme to upgrade bus stops and shelters. In 2012/13, 37 shelters, 117 solar panels were installed at a cost of £330,000, bringing the total investment to £2.3 million over the last 3 years for 385 new shelters, 21 shelter mains power supplies and 390 shelter illumination panels.

A1.9 Providing travel information to the public Operating a network of Travel Centres SPT operates Travel Centres within Buchanan Bus Station and St Enoch Subway station. At Buchanan bus station over 200,000 enquiries were handled in 2012/13. At St Enoch, 77,000 enquiries were handled. Providing a network of Travel Points SPT ‘Travel Points’ stock a range of timetables and public transport information leaflets relating to the local area at the following locations: Anniesland College Caledonian University Glasgow Royal Infirmary Golden Jubilee Hillhead Subway Station

Southern General Hospital Stobhill Hospital Victoria Infirmary Western Infirmary Yorkhill Hospital

Glasgow Transport Outcomes Report 2013/14

15

Providing and maintaining bus stop information panels SPT provides and maintains 3321 bus stop pole mounted information cases at bus stops10 in Glasgow. Cases are owned by SPT and inspected and cleaned at least once per year.

A1.10 Supporting Community Transport Details of SPT funding towards Community Transport in Glasgow during 2012/13 are as follows: Community Transport Glasgow (CT services in Glasgow) £100,000 Community Transport Glasgow (CB2 - Drumchapel CT Service) £17,000 Community Transport Glasgow (C92 Knightswood CT Service) £6,400 NATA (CT links in North Glasgow + vehicle maintenance costs) £12,000 NATA (CB4 - Sighthill & Trongate CT Service) £41,000 NATA (CB1 - Townhead CT Service) £39,000 South West CT (CT services in Glasgow South West area) £12,000

SPT, on behalf of Glasgow City Council Social Work Department, currently schedules and manages non-statutory transport provision for voluntary organisations in the city. The service is delivered by Community Transport operators in the city and provided an annual saving of around 40% to GCC operating costs for this service.

A1.11 Addressing transport affordability As administrators of the Strathclyde Concessionary Travel Scheme, SPT works with its local authority partners to sustain affordable travel for elderly and disabled residents across the west of Scotland. National Entitlement Card Administration for Glasgow City Take up of concession passes by elderly people11 94,000 Percentage of eligible population 12 85% Take up by disabled people11 33,000 Number of disabled card annual renewals 11,000 First time applications 2,500 Number of calls received annually from Glasgow residents 29,000 Strathclyde Concessionary Travel Scheme13 Total value of rail travel being undertaken by residents of, or visitors to,

Glasgow - £2.1 million Annual combined saving to residents - £1.2 million

A1.12 Improving access to healthcare SPT funds a third (£30,000) of the annual costs of the Hospital Evening Visitor Service assisting residents of Glasgow City, Cambuslang/Rutherglen, East Dunbartonshire and Renfrewshire to access Greater Glasgow and Clyde Health Board hospitals during evening visiting. SPT provides the scheduling and booking resource for the service via its DRT contact centre. Work has been also been carried out a Stobhill hospital to ensure reliable bus access through the hospital site.

10

Stops may have more than one information case. 11

Source Scottish Government Bus and Coach Statistics, 2011/12. 12

Source Census 2011 and Scottish Government Bus and Coach Statistics, 2011/12 13

Administered on behalf of the Strathclyde Concessionary Travel Scheme Joint Committee. Approximate figures from value of rail concessions in Strathclyde region.


16

A1.13 Administering integrated ticketing initiatives - ZoneCard SPT promotes and administers a range of integrated tickets covering the west of Scotland, including ZoneCard, the biggest multi-modal ticketing scheme outside London. Number of cards (i.e tickets) sold to Glasgow residents 49,000 Estimated number of ZoneCard trips made 2.9 million Estimated annual saving to residents of using ZoneCard 14 £1.5 million

A1.14 Promoting "Smarter Choices" and modal shift SPT promotes SPT JourneyShare across the west of Scotland. SPT JourneyShare provides residents with the opportunity to leave their cars at home and get a lift with a registered SPT JourneyShare member. This helps to minimise the damaging environmental impacts of car travel. There are almost 3,800 SPT JourneyShare members across the west of Scotland in a combination of public and private schemes and SPT is working with its partner councils to expand membership. Car sharing spaces have been introduced at Shields Road Subway Station. Through the SPT Sustainable Travel Group, SPT continues to provide a forum for liaison between public and private sector organisations to support their employees in undertaking active travel. GCC, Caledonian University, Glasgow University, SECC and many other organisations are members of this group. Funding was provided to Glasgow University through the SPT sustainable travel Grant scheme for secure cycle storage.

14

Saving: = (Composite Adult Single Fare - Average ZoneCard Single Fare) x Number of ZoneCard Journeys


17

Vulnerable people

(local priority)

MyBus

Socially necessary bus

services

Community Transport

School transport

Commonwealth Games transport

improvements

Clyde Gateway bus infrastructure

and transport integration

City centre traffic management and bus infrastructure

improvements

Youth

unemployment

(local priority)


services

Economic

recovery and growth

(national priority)

The Subway

Subway Modernisation

Fastlink


improvements

Clyde Gateway bus infrastructure

and transport integration

City centre traffic management and bus infrastructure

improvements


planning

Enhancing the strategic rail

network

Integrating transport and land

use planning

Health inequalities and physical

activity

(national priority)

MyBus

Cycle network enhancements

Appendix 2 – Links to Glasgow’s SOA priorities

A summary of SPT activities and the priorities they support is found below. Full details are found in section 2 of this report.

Key services

Key Projects

Key Planning and Strategy Support


18

Useful contactsStrathclyde Partnership For TransportConsort House,12 West George Street,Glasgow, G2 1HN0141 332 [email protected]@spt.co.ukwww.spt.co.uk

Local bus operatorsAvondale Coaches Ltd.189 Dumbarton RoadClydebankG81 4XJ0141 952 [email protected]

City Sprinter131 Woodhead Road,Nitshill,GlasgowG53 7NN0141 881 [email protected]

Colchri LTDUnit 3, Block F, Westway Industrial Estate, Porterfield Road, Renfrew, PA4 8DJ0141 886 [email protected]

Dunns Coaches Ltd560 Stirling Road, Riggend, Airdrie, ML6 7SS. 01236 722385www.dunnscoaches.com

First EdinburghCarnmuirs House,300 Stirling RoadLarbert FK5 3NJ01324 602200www.firstgroup.com

First Glasgow197 Victoria RoadGlasgow G42 7AD0141 423 6600www.firstgroup.com

Glasgow Citybus739 South StreetGlasgow, G14 0BX0141 954 2255 [email protected] www.glasgowcitybus.co.uk

Henderson TravelUnit 4, Whitleberry Park,Hamilton, ML3 0ED01698 [email protected]

McColl’s Coaches Ltd, Block 4C, Vale Of Leven Industrial Estate, Dumbarton, G82 3PD01389 754 [email protected]

McGill’s Bus Service LTD99 Earnhill Road,Larkfield Industrial Estate , Greenock PA16 0EQ08000 51 56 51www.mcgillsbuses.co.uk

Skyline Coaches LtdUnit 6 Braehead Industrial Estate, Old Govan Road, Renfrew, PA4 8XJ0141 886 5566

Stagecoach East ScotlandOffices 47-51Evans Business CentreJohn Smith Business ParkKirkcaldy, KY2 6HD01592 642394Disability Helpdesk: 01333 426038eastscotland.enquiries@stagecoachbus.comwww.stagecoachbus.com

Stagecoach West ScotlandCustomer Services, Sandgate,Ayr, KA7 1DD0141 552 4961Disability Helpdesk: 07736 892 253 [email protected]

Local rail operatorsScotRailScotRail Customer Relations, PO BOX 7030, Fort William, PH33 6WX0845 601 [email protected]

Strathclyde Partnership for Transport Transport Outcomes Report: East Dunbartonshire 2013/14

in partnership with

East Dunbartonshire Transport Outcomes Report 2013/14 1

Cover image: The Campsies from Lennoxtown

Courtesy of East Dunbartonshire Council


Introduction

Strathclyde Partnership for Transport (SPT) is the Regional Transport Partnership for the west of Scotland and is a partnership of twelve councils. SPT, in partnership with our member councils and other stakeholders, delivers a range of solutions across Strathclyde to enhance and develop our transport network, infrastructure and services, and to promote sustainable development and travel choices. These solutions may be either strategic or local in nature, but are underpinned by SPT’s regional view of the transport needs of the people and businesses in the Strathclyde area. SPT understands that good transport is essential to economic growth; improved levels of employment and employability; reducing carbon emissions; cohesive, sustainable communities; and healthy, active, independent lives. The economy is strengthened by efficient, reliable movements of goods, services and labour, the environment is improved by cleaner transport and ‘green’ travel behaviour, communities are sustained by safe, well-connected places and people are supported by good access between home and the places to which they wish to travel. The importance of transport’s role in achieving these economic, social and environmental outcomes is underlined by the inclusion of regional transport partnerships as statutory participants within the community planning process. Community planning is the co-ordination and integration of public, private and third-sector services and initiatives, in development with communities, to deliver a better quality of life for all. SPT works collaboratively with our partners on a range of themes including health, education, accessibility, social inclusion, equalities and community safety. The annual transport outcome reports set out the relationship between SPT’s services, activities and projects and the local outcomes developed by the community planning partnerships in the SPT area. The transport outcome reports also provide a summary of the key transport projects, services and planning works that will be jointly delivered by SPT and the local authority over the next year. The region


East Dunbartonshire

East Dunbartonshire covers about two percent of the SPT land mass and about one in every twenty residents of the SPT area – 105,000 people - live in the council area. The area includes a mixture of urban towns like Bearsden and Milngavie that form part of the north extent of the greater Glasgow conurbation, small towns like Lennoxtown and rural settlements like Torrance and Twechar. Car ownership rates are higher than the regional averages and the area has one of the highest rates of households with two or more cars. East Dunbartonshire is mostly relatively affluent, although there are communities living within areas of high deprivation.


The transport challenges include reducing congestion on key corridors, improving infrastructure to support business growth within the Council, improving bus services especially for rural settlements and east-west journeys and planning for the transport needs of an ageing population.

Over 2013/14, the key deliverables and areas of partnership working in East Dunbartonshire are the following:

Implement A81 route corridor improvements;

Deliver improvements to walking and cycling routes;

Bishopbriggs / Westerhill infrastructure developments;

Support park and ride development including access improvements to Lenzie station;

Support transport options appraisal for the East Dunbartonshire Local Development Plan;

Support implementation of the Kirkintilloch Town Centre Masterplan; and

Support the introduction of Decriminalised Parking Enforcement and associated parking strategy.

Local outcomes for East Dunbartonshire

SPT is a member of the East Dunbartonshire Community Planning Partnership (EDCPP) and supports the realisation of local outcomes for East Dunbartonshire residents. This report describes SPT’s activities and services that affect East Dunbartonshire and how these activities and services support the achievement of the local outcomes from the EDCPP Single Outcome Agreement. Specifically, transport makes the greatest contribution to achieving the following local outcomes:

We have reduced inequality and disadvantage across East Dunbartonshire

East Dunbartonshire has an expanding economy with a competitive and diverse business & retail base

East Dunbartonshire is a safe and sustainable environment in which to live, work and visit

Our people and communities enjoy increased physical and mental wellbeing and health inequalities are reduced

Our older population are supported to enjoy a high quality of life and our more vulnerable citizens, their families and carers benefit from effective care and support services.


Section 1: summary of transport services and projects in 2012/13 in East Dunbartonshire

Section 2: description of the key transport services, projects and planning support in

East Dunbartonshire and relevant local outcomes Appendix 1: additional supporting details on services delivered in East Dunbartonshire Appendix 2: summary of local outcome linkages


Section 1: 2012/13 Overview

The following table sets out the headline benefits of the services that SPT has delivered in the East Dunbartonshire Council (EDC) area in 2012/13. (All figures quoted are approximate and are for 2012/13 unless otherwise stated). Further detailed information is contained in Appendix 1.

Capital investment (total 10/11 – 12/13) Regional projects benefitting East Dunbartonshire residents - £41 million Projects within East Dunbartonshire – £1.7 million (including £700,000

investment on improvements to A81 corridor) Supported bus services – 9 contracts covered routes operating in the East Dunbartonshire area (8 of which crossed into neighbouring council areas) at a cost of £530,000 pa plus a further direct investment of £75,000 on a new adaptable bus, bringing the total number of SPT owned buses operating on East Dunbartonshire routes to 10 MyBus – 30,000 trips - 4 contracts for 4 services operated in East Dunbartonshire (all of which crossed into neighbouring Council areas) at a cost £400,000 pa

School contracts1 - Managed 91 school transport contracts at a cost of £1.2 million

Bus infrastructure investment programme - £22,000 invested in the installation of 6 new shelters, 3 shelters relocations, 3 solar illumination systems connections as well as new stops and stop upgrades

Community transport - £40,000 investment in community transport development in East Dunbartonshire Travel information – Maintained 7 ‘Travel Points’ in East Dunbartonshire. Mobile Travel Centre visited 30 times

Buchanan bus station - 98,000 bus departures by 22 services served East Dunbartonshire

Subway – Around 250,000 trips originated in East Dunbartonshire

Integrated ticketing (ZoneCard)2 – 11,000 tickets sold to East Dunbartonshire

residents – estimated saving to residents of £320,000

Strathclyde Concessionary Travel Scheme 3 – Provided an estimated saving on rail

and Subway travel of over £210,000 to East Dunbartonshire residents

National Entitlement Card – Processed 650 disability card renewals and 2,200 calls answered

Hospital Evening Visitor Service – £30,000 investment towards the provision of bus services to access evening visiting at Greater Glasgow and Clyde Health Board hospitals


academic years. 2 Administered on behalf of participating operators

3 Administered on behalf of the Strathclyde Concessionary Travel Scheme Joint Committee


Section 2: Transport’s contribution to Local Outcomes in East Dunbartonshire This section describes the core transport services, projects and planning support delivered by SPT, EDC and other partners in East Dunbartonshire and the relevant local outcomes. Text in Bold refers to East Dunbartonshire local outcomes as noted in full in the introduction. A summary of the relationship between the core transport services, projects and planning support and local outcomes can be found in Appendix 2.

Key services

MyBus

SPT provides door-to-door bus services for residents across East Dunbartonshire in the shape of MyBus which – in view of that ‘door-to-door’ aspect - is of particular benefit in supporting East Dunbartonshire’s local outcomes of reducing inequality and disadvantage across East Dunbartonshire and older population are supported to enjoy a high quality of life and our more vulnerable citizens, their families and carers benefit from effective care and support services by ensuring that transport is not a barrier to attending healthcare appointments, visiting friends, buying food and other daily activities essential to a full, meaningful life. MyBus also provides a benefit to non-users in that the family and carers of vulnerable people will have more time to work and to undertake their own daily activities. In 2012/13, SPT helped 30,000 passengers in East Dunbartonshire meet their healthcare, education, social, leisure and shopping needs. In 2013/14 – 2014/15, SPT will continue to review the operation and future development of MyBus as part of the overall transport mix to identify any service provision opportunities which will help reduce further any transport barriers in communities.


SPT supports bus services at times or in places where the commercial bus network does not meet the needs of the local population. Supported services are of particular importance to East Dunbartonshire’s rural communities like Twechar and Torrance, which have limited alternative commercial services especially during the evenings or on Sundays. These services fill important gaps in the public transport network and support the local outcome of reduced inequality and disadvantage across East Dunbartonshire by helping people get to and from work, education and shops. In 2012/13, SPT carried over 400,000 passengers on supported services in East Dunbartonshire. The rural community of Twechar does not have any commercial bus services, but residents dependent upon public transport are able to travel to Kirkintilloch on the SPT-supported 84 service - an hourly service that runs daily from early morning to late evening. SPT also supports the 47 service – the only east-west bus service across East Dunbartonshire running from Milngavie to Monklands Hospital via rural Balmore and Torrance. In 2013/14, SPT will continue to provide supported services within communities most in need of them and will keep the bus network under review.


Community Transport

Community transport (CT) is flexible, accessible, affordable transport provided by charities and voluntary organisations and designed to meet local needs. SPT provides advice and development support to community transport organisations including in East Dunbartonshire. These services support the local outcomes of reducing inequality and disadvantage across East Dunbartonshire and older population are supported to enjoy a high quality of life and our more vulnerable citizens, their families and carers benefit from effective care and support services by providing affordable, accessible transport for people who cannot easily access mainstream public transport services for social and leisure activities and visiting family and friends in hospital. In 2012/13, SPT supported community transport services in East Dunbartonshire including the Evening Hospital Visitor Service and ‘hopper shopper’ services to local amenities. Additionally, SPT, in partnership with community transport organisations in the west of Scotland, established the West of Scotland Community Transport Network to improve the co-ordination, efficiency and quality of the sector’s services. The Network seeks to build capacity of community transport, provide training and information to CT organisations, develop and implement best practice and quality standards and provide a network for the sharing of ideas and best practice. In 2013/14, SPT will continue to support community transport in East Dunbartonshire, including providing advice and support as a member of the new community transport steering group in East Dunbartonshire, and the West of Scotland Community Transport Network.

School transport

SPT, on behalf of the Council, arranges school transport for children who live beyond the specified walking distance from their local school, or where the council considers it unsafe for a child to walk to that school. SPT, and, when necessary, in partnership with VOSA and Police Scotland, undertakes a pro-active monitoring programme to inspect vehicles, services and drivers to ensure that children arrive at school safely and on-time. The delivery of school transport supports the local outcomes of reduced inequality and disadvantage by ensuring that children from all communities are able to get to school every day. In 2012/13, SPT carried 1,400 pupils to schools across East Dunbartonshire each school day4, inspected 96 vehicles on school contracts and undertook 94 inspections at schools. In 2013/14, SPT will continue to work with EDC to plan, procure and deliver safe school transport in an efficient and cost effective manner.

4 Figure represents a snap-shot taken in October 2012


Key projects

A81 corridor improvements

The A81 corridor is the major arterial route between Milngavie-Bearsden and Glasgow. This series of multi-modal infrastructure improvements supports the findings of the A81 Corridor Study, a STAG 2 assessment undertaken in 2008, which recommended capital improvements to increase access to public transport and achieve modal shift, and to improve journey time reliability for bus journeys. SPT has provided capital funding over the past 2 years for a variety of infrastructure improvements along the corridor. This series of infrastructure improvement projects supports the local outcome of expanding economy and a safe and sustainable environment through reducing traffic congestion and improving journey times. In 2012/13, completed works include bus infrastructure improvements including bus stop upgrades, footpath formation at Craigdhu wedge, design works for bus drop-off at Milngavie rail station, junction improvements at Roman Drive and Mosshead and congestion management infrastructure. In 2013/14, planned works include Milngavie station bus drop-off, Kessington travel hub and the A81 cycle lane.

Walking and cycling route improvements

This is a series of multi-year projects to improve the off road walking and cycling network, with a focus on upgrades to existing national cycle routes to achieve a continuous network connecting communities to public transport and local town centres as well as connecting greater Glasgow to the surrounding countryside. These projects support the local outcome of increased physical wellbeing by providing attractive, accessible and safe infrastructure to promote walking and cycling for all.

In 2012/13, completed works include improvements on the Strathkelvin walkway through Kirkintilloch to improve safety and diminish network severance issues through the town centre and phase 1 works on the Canal Towpaths.

In 2013/14, planned works include completing Canal Towpaths upgrade from Kirkintilloch to Bishopbriggs.

Bishopbriggs / Westerhill infrastructure developments

There are several major projects designed to reduce congestion and improve air quality in Bishopbriggs, improve public transport journey times on the A803 and provide park and ride facilities to support express bus services for commuters to reduce traffic from private cars. Specific projects include Westerhill park and ride, completion of the Bishopbriggs relief road, parking enforcement within Bishopbriggs, and improvements to bus infrastructure in Bishopbriggs. These projects, when delivered, will support the local outcomes of safe and sustainable environment by promoting public transport alternatives to private car and expanding economy by reducing congestion on key corridors.

In 2012/13, final preparations to implement decriminalised parking enforcement (DPE) were undertaken.

In 2013/14, planned works include a feasibility study and design works for bus park and ride at Westerhill. The EDC will bring forward traffic regulation orders and car park improvements in line with the introduction of DPE and support from SPT will assist in delivery of this project.



Park and Ride development

Patronage at East Dunbartonshire rail stations has been rising in recent years with station entries increasing by 6% across all 6 stations in 2011/12 (on the previous 3-year average) and more than four million station entries and exits in 2011/12. Approximately 500 park and ride spaces are provided across Bearsden, Milngavie, Westerton, Lenzie and Hillfoot stations and most sites are full on weekdays, resulting in over-spill parking on local roads. Recent surveys of park and ride users at 4 stations in ED noted that four in every five users would not change to non-car modes to undertake their journeys if the park and ride was unavailable, but instead would use local streets, switch to another park and ride, or would drive the entire journey. Park and ride development supports the local outcome of safe and sustainable environment by reducing congestion on key corridors and reducing the length of car journeys. In 2012/13, park and ride user surveys were undertaken at Bearsden, Bishopbriggs, Milngavie and Lenzie stations. In 2013/14, SPT will continue to work with East Dunbartonshire to identify options to increase walking and cycling to stations and to increase park and ride capacity where feasible.

Local Development Plan transport options appraisal

Providing sustainable transport options is a vital part of any new development. EDC’s Local Plan 2 identified significant housing and mixed use development sites at Woodilee, Westerhill and Allander, with the Woodilee site being partially built out. Land has been allocated in Local Plan 2 for new railway station developments at these locations in order to improve access to the sites and the wider area. As part of the Local Plan 2 examination, EDC are required to investigate, during the plan period, the merits, costs and feasibility of developing railway stations at Woodilee, Westerhill and Allander. Local Plan 2 states this requirement in order to assess whether developing a railway station at these three locations is viable and the correct intervention to address the transport problems in each surrounding area. In order to meet the requirements of Local Plan 2 and begin the process of developing the appropriate transport infrastructure solutions through the Local Development Plan process, a proportionate appraisal of transport issues and solutions will be undertaken. This study will support the local outcome of a safe and sustainable environment by ensuring that the most appropriate sustainable transport options that address the transport issues and objectives in the communities of Bearsden and Milngavie and Bishopbriggs, Kirkintilloch and Lenzie are included in the forthcoming Local Development Plan. During 2012/13, meetings were held with East Dunbartonshire Council and various transport partners including SPT, Transport Scotland and Network Rail to develop a suitable methodology that would meet the study requirements detailed in Local Plan 2 and for the purposes of preparing the Local Development Plan. The study methodology will focus on: researching and identifying the problems and constraints for transport and travel in the local communities within the study area; setting objectives for transport and travel relating to the study, Local Transport Strategy and geographical areas identified; and generating, sifting and developing transport intervention options. This study is current a category 2 project in the 2013/14 SPT Capital Programme and may be brought forward should funding become available.


Kirkintilloch Town Centre Masterplan

Kirkintilloch is East Dunbartonshire’s principal town centre with a continuing civic and retail function, but recent studies have shown it to be the area’s poorest performing retail centre and in need of regeneration intervention. The town centre suffers from issues which are now common in many centres throughout Scotland, for example: poor quality and unsympathetic ad-hoc infill development, poor quality public realm and streetscapes, broken connections and restricted pedestrian movement, loss of shops and services, falling footfall numbers, vacant retail units and poor image or perception by investors. A proposed masterplan has been developed to tackle these issues and is structured around several themes including improving streets and spaces, improving access and parking, regenerating and repair built heritage and investment and economic development. Projects emerging from the masterplan support the local outcomes of expanding economy and a safe and sustainable environment through improving access to the town centre and improved public realm to encourage retail trips and more investment from businesses. In 2012/13, initial work has been undertaken by EDC to increase parking availability and improve the quality of the car parks and access to the town centre. Public consultation on the masterplan projects has continued. In 2013/14, EDC will produce a masterplan document which will form supplementary planning guidance. In addition, town centre access and parking improvements will be undertaken by the Council including junction improvements at William Partick Library, Catherine Street and Townhead, improved pedestrian links at West High Street as well as wider pedestrian access and signage improvements and public realm enhancements. SPT will work with the council to ensure that public transport and active travel access opportunities and improvements form part of the masterplan.

Decriminalised parking enforcement (DPE)

DPE is the transfer of the enforcement of parking, waiting and loading restrictions from the Police to EDC control. DPE improves road safety by increasing compliance with parking restrictions at pedestrian crossings, at schools and at restricted-view junctions, and improves access to town centre shops and businesses by reducing congestion and increasing short stay parking. DPE supports the local outcomes of safe and sustainable environment and expanded economy. SPT facilitates a DPE working group comprising officers from SPT, local authorities and Transport Scotland to share experiences and best practice, to develop the legislation and to promote shared back office services. In 2012/13, final works necessary to make the Traffic Regulation Orders were completed and a back office project board was set up with Glasgow City Council In 2013/14, the scheme is expected to become operational from Autumn 2013.

Promoting a ‘step-change’ in bus policy

SPT works with the Scottish Government, Transport Scotland, constituent councils, bus operators and others to improve bus services, standards and infrastructure in the west of Scotland. SPT is working to improve the existing policy framework within which the bus market operates in order to deliver a significantly improved bus offering for people and communities across the west of Scotland. This work stream supports the local outcome of a safe and sustainable environment.


In 2012/13, SPT’s Partnership Board approved ‘Proposals to seek variations to existing regulatory provisions to improve the co-ordination and delivery of bus services’. Known as the ‘Ten Point Plan’, this set out a menu of potential changes to bus policy, including, for example, more effective consultation, and allowing Public Transport Authorities like SPT to operate bus services in certain circumstances. Furthermore, in 2012/13, SPT conducted a preliminary investigation into quality contracts and franchising. The final report, which was approved by SPT’s partnership board, concluded that a quality contract or franchise approach would deliver a more integrated, comprehensive network, but that there were significant obstacles including costs which would require further analysis. In 2013/14, SPT will continue to work closely with key partners, including the national Bus Stakeholders Group, chaired by the Transport Minister, to advance the proposals set out in the ‘Ten Point Plan’ and further investigate the benefits and drawbacks of quality contracts and franchising.

West of Scotland Rail Forum

SPT has a key role in working with partners to develop the rail network and optimise its integration with other modes. SPT, through the West of Scotland Rail Forum, seeks early engagement, liaison and consideration of matters related to the operation of the rail franchise in the west of Scotland, including decision taken at a wider Scottish level which impact on local services. The Forum seeks to provide effective regional input to the ScotRail franchise and in particular to promote improved co-ordination of regional investment in rail, strengthened network planning and new station development, and effective consultation on decisions about timetabling, fares, ticketing and integration. This work stream supports the local outcome of safe and sustainable environment. In 2012/13, SPT was a founding member of the Forum. In 2013/14, SPT will continue to liaise with rail industry partners to monitor changes to and proposed improvements to the Scotrail timetable.


SPT is a key agency in the Local Development Plan process, and as part of this process, SPT provides advice and information on transport and land use forecasting and access to the public transport network in East Dunbartonshire. This information and other SPT responses will be used to inform the development of the Main Issues Report, which will continue to be developed as solutions to the challenges of delivering affordable housing in the area are identified. SPT also engages with EDC through the development management process, providing responses on planning applications that may impact on the transport network. This work stream supports the local outcome of safe and sustainable environment.

In 2012/13, SPT commented on the proposed Waitrose in Milngavie and noted the need to encourage sustainable access to the site by improving pedestrian links to the existing bus services on Main Street, Milngavie; to improve existing bus infrastructure; and to provide travel information.

In 2013/14, SPT will continue to work with EDC and developers to ensure that sustainable transport measures are considered throughout the delivery of all new development.


Appendix 1

Details of SPT’s activities and benefits delivered in East Dunbartonshire

This section expands on the information provided in section 1 of this report. All figures quoted are approximate and are for the period 2012/13 unless otherwise stated.

A1.1 Capital Investment in East Dunbartonshire Over the period 2010/11 - 2012/13 a total of £1.7 million has been invested in projects in specifically East Dunbartonshire (either through grant funding to the Council or delivery by SPT) including:

delivering A803 corridor improvements;

delivering Hunter Road widening in Milngavie;

delivering Junction Improvement at Langfaulds Roundabout (Baljaffray); and

delivering A81 Route improvements

supporting decriminalised parking enforcement; and

delivering improvements to the off road walking and cycling network. In this period, £41 million has been invested in regional projects benefitting the residents of East Dunbartonshire, including: upgrading bus shelters throughout the region;


purchasing additional buses supporting DRT and subsidised services;

developing smartcard integrated ticketing;

developing strategic park and ride solutions; and

delivering Subway Modernisation.

A1.2 Operating the Subway network Approximately 250,000 Subway trips originated in East Dunbartonshire.

A1.3 Providing Demand Responsive Transport – MyBus Services SPT managed 4 contracts5 for demand responsive services operating in the

council area at an annual cost of £400,000. A total of 30,000 trips were undertaken in 2012/13 utilising our dedicated contact centre equipped with scheduling software.

Table 1: MyBus Services in East Dunbartonshire


600 East Dunbartonshire MyBus Rural**

850 Allander MyBus Rural **

M18 Maryhill / Bearsden MyBus **

M93 Glasgow North East MyBus (Bishopbriggs/Kirkintilloch/Twechar) **



A1.4 Supporting bus services SPT managed 9 contracts5 supporting socially necessary bus services operating in

the Council area at an annual cost of £530,000. This support was provided to operate services where it was not otherwise commercially viable to do so, and is often for the provision of services at weekends or evenings. Support may be provided for a full service or a part service, both in terms of route and hours of operation as market needs require.

Table 2: Socially necessary services in East Dunbartonshire


27 Kilsyth - Glasgow**

47/147 Kilsyth/Milngavie - Kirkintilloch - Cumbernauld - Monklands Hospital**

68/71/71A Torrance - Glasgow**

72/178 Glasgow-Kirkintilloch / Moodiesburn-Kirkintilloch**

84/84A/84B Kirkintilloch - Twechar/Banton **

118/118A Hardgate - Gartnavel / Milngavie - Anniesland**

142 Bishopbriggs Local

344/344A Croy Station - Twechar **

381 Kilsyth - Balmalloch - Twechar **


A1.5 Investing in new vehicles SPT has purchased one additional adaptable buses at a cost of £75,000 for use on subsidised bus services operating in East Dunbartonshire resulting in a saving in the cost of providing this service. This brings the total number of adaptable vehicles operating in East Dunbartonshire to 16 - 10 on supported bus service contracts and the others on either MyBus contracts or for use by Community Transport operators.

A1.6 Delivering school transport – (as an agent for EDC) SPT managed 91 school bus contracts in East Dunbartonshire at a cost of £1.2 million, (the number of contracts span two academic years, but fall within one financial year). In addition, SPT also managed travel to vocational training on behalf of the Council.

A1.7 Providing a “step change” for bus services and standards SPT Service Compliance Officers SPT Service Compliance Officers continue to monitor bus services in East Dunbartonshire. In 2012/13 there were 12 reported breaches of traffic regulations and three reports were made to the Traffic Commissioner.


Operating Buchanan bus station 98,000 annual departures across 22 services serve the council area.

5 Contract and service numbers may not be consistent due to the varied nature of the contracting process for

services.


Maintaining bus stops and shelters SPT currently has two 10-year agency agreements with East Dunbartonshire to maintain 441 marked, 17 custom, 1 hail and ride bus stop and 177 shelters until 2018 and a 14-year agreement to maintain bus shelter advertising until 2015. These agreements bring economies of scale in terms of contractor labour rates, work planning, quick response times and emergency call outs outwith office hours and at weekends. Investing in bus shelter upgrades East Dunbartonshire continues to benefit from SPT’s rolling programme to upgrade bus stop and shelters. In 2012/13 in SPT invested £22,000, in the installation 6 new shelters, 3 shelters relocations, 3 solar illumination systems connections as well as new stops and stop upgrades bringing the total investment to over £210,000 in the last 3 years.

A1.9 Providing travel information to the public

Providing a network of Travel Points SPT provides ‘Travel Points’ which stock a range of timetables and public transport information leaflets relating to the local area at the following locations: Bishopbriggs Library Kirkintilloch Leisure Centre Kirkintilloch Library Allander Sports Centre, Bearsden

Leisuredome Centre, Bishopbriggs (temporarily closed)

Bearsden llibrary Milngavie library

Operating a Mobile Travel Centre SPT’s Mobile Travel Centre visits East Dunbartonshire 30 times a year, including visits to Torrance, Milngavie and Lennoxtown. Providing and maintaining bus stop information panels SPT provides and maintains 622 bus stop pole mounted information cases at bus stops6 in East Dunbartonshire. Cases are owned by SPT and inspected and cleaned at least once per year.

A1.10 Supporting Community Transport Details of SPT funding towards Community Transport in East Dunbartonshire during 2012/13 are as follows: Community Transport Glasgow (CT services in East Dunbartonshire) £40,000

A1.11 Addressing transport affordability As administrators of the Strathclyde Concessionary Travel Scheme, SPT works with its local authority partners to sustain affordable travel for elderly and disabled residents across the west of Scotland. National Entitlement Card Administration for East Dunbartonshire

Take up of concession passes by elderly people7 25,000

Percentage of eligible population 8 90%

Take up by disabled people7 2,300

Number of disabled card annual renewals 650 First time applications 140 Number of calls received annually from residents 2,200

6 Stops may have more than one information case.

7 Source Scottish Government Bus and Coach Statistics, 2011/12

8 Source Census 2011 and Scottish Government Bus and Coach Statistics, 2011/12.


Strathclyde Concessionary Travel Scheme 9

Total value of rail travel being undertaken by residents of, or visitors to, East Dunbartonshire - £370,000

Annual saving to residents - £210,000

A1.12 Improving access to healthcare SPT funds a third (£30,000) of the annual costs of the Hospital Evening Visitor Service assisting residents of Glasgow City, Cambuslang/Rutherglen, East Dunbartonshire and Renfrewshire to access Greater Glasgow and Clyde Health Board hospitals for evening visiting. SPT provides the scheduling and booking resource for the service via its DRT contact centre.

A1.13 Administering integrated ticketing initiatives - ZoneCard SPT promotes and administers a range of integrated tickets covering the west of Scotland, including ZoneCard, the biggest multi-modal ticketing scheme outside London.

Number of cards (i.e tickets) sold to East Dunbartonshire residents 11,000 Estimated number of ZoneCard trips made 510,000 Estimated annual saving to residents using ZoneCard 10 £320,000

A1.14 Promoting "Smarter Choices" and modal shift SPT continues to work with both public and private sector organisations to support their employees in undertaking active travel. SPT’s Sustainable Travel Group, of which EDC is a member, provides a forum in which to share experiences and best practice.

SPT promotes SPT JourneyShare across the west of Scotland. SPT JourneyShare provides residents with the opportunity to leave their cars at home and instead get a lift with a registered SPT JourneyShare member. This helps to minimise the damaging environmental impacts of car travel. There are almost 3,800 SPT JourneyShare members across the west of Scotland in a combination of public and private schemes and SPT is working with its partner councils to expand membership.

9

Administered on behalf of the Strathclyde Concessionary Travel Scheme Joint Committee. Approximate figures from value of rail concessions in Strathclyde region

10 Saving: = (Composite Adult Single Fare - Average ZoneCard Single Fare) x Number of ZoneCard Journeys


We have reduced

inequality and

disadvantage

across East

Dunbartonshire

MyBus


services

Community transport

School transport

East

Dunbartonshire

has an expanding

economy with a

competitive and

diverse business &

retail base


Decriminalised parking

enforcement

East

Dunbartonshire is

a safe and

sustainable

environment in

which to live, work

and visit


Bishopbriggs/ Westerhill

infrastrucutre development

Park and Ride development

Transport options appraisal

Kirkintilloch Town Centre

Masterplan


enforcement

Promoting a ‘step-change’ in bus

policy

Integrating transport and land

use planning

West of Scotland Rail Forum

Our people and

communities enjoy

increased physical

and mental

wellbeing and

health inequalities

are reduced

Walking and cycling route

improvements

Our older

population are

supported to enjoy

a high quality of

life and our more

vulnerable

citizens, their

families and carers

benefit from

effective care and

support services.

MyBus

Community Transport

Appendix 2 – Links to East Dunbartonshire’s Outcomes

A summary of SPT activities and the local outcomes they support is found below. Full details are found in section 2 of this report.

Key services

Key Projects

Key Planning and Strategy Support

Useful contactsStrathclyde Partnership For TransportConsort House,12 West George Street,Glasgow, G2 1HN0141 332 [email protected]@spt.co.ukwww.spt.co.uk

Local bus operatorsColchri LTDUnit 3, Block F, Westway Industrial Estate, Porterfield Road, Renfrew, PA4 8DJ0141 886 [email protected]

Glasgow Citybus 739 South Street Glasgow, G14 0BX0141 954 2255 [email protected] www.glasgowcitybus.co.uk

First EdinburghCarnmuirs House,300 Stirling RoadLarbert, FK5 3NJ01324 602200www.firstgroup.com

First Glasgow197 Victoria RoadGlasgow, G42 7AD0141 423 6600www.firstgroup.com

Henderson TravelUnit 4, Whitleberry Park, Hamilton, ML3 0ED01698 [email protected]

JD Travel104 Main Street, Calderbank, Airdrie, Lanarkshire, ML6 9SH01236 766 555 [email protected]

McColl’s Coaches LtdBlock 4C, Vale Of Leven Industrial Estate, Dumbarton, G82 3PD01389 754 [email protected]/home.htm

Local rail operatorsScotRailScotRail Customer Relations, PO BOX 7030, Fort William, PH33 6WX0845 601 [email protected]

Strathclyde Partnership for Transport Transport Outcomes Report: East Ayrshire 2013/14

in partnership with

East Ayrshire Transport Outcomes Report 2013/14 1

Cover image: Dumfries House, Cumnock Courtesy of East Ayrshire Council


Introduction Strathclyde Partnership for Transport (SPT) is the Regional Transport Partnership for the west of Scotland and is a partnership of twelve councils. SPT, in partnership with our member councils and other stakeholders, delivers a range of solutions across Strathclyde to enhance and develop our transport network, infrastructure and services, and to promote sustainable development and travel choices. These solutions may be either strategic or local in nature, but are underpinned by SPT’s regional view of the transport needs of the people and businesses in the Strathclyde area. SPT understands that good transport is essential to economic growth; improved levels of employment and employability; reducing carbon emissions; cohesive, sustainable communities; and healthy, active, independent lives. The economy is strengthened by efficient, reliable movements of goods, services and labour, the environment is improved by cleaner transport and ‘green’ travel behaviour, communities are sustained by safe, well-connected places and people are supported by good access between home and the places to which they wish to travel. The importance of transport’s role in achieving these economic, social and environmental outcomes is underlined by the inclusion of regional transport partnerships as statutory participants within the community planning process. Community planning is the co-ordination and integration of public, private and third-sector services and initiatives, in development with communities, to deliver a better quality of life for all. SPT works collaboratively with our partners on a range of themes including health, education, accessibility, social inclusion, equalities and community safety. The annual transport outcome reports set out the relationship between SPT’s services, activities and projects and the local outcomes developed by the community planning partnerships in the SPT area. The transport outcome reports also provide a summary of the key transport projects, services and planning works that will be jointly delivered by SPT and the local authority over the next year.

The region


East Ayrshire

East Ayrshire covers just under one-fifth of the SPT land area and about one in every twenty residents of the SPT area – 120,000 people - live within the council boundary. The area includes urban towns like Kilmarnock, accessible rural areas like Galston-Newmilns-Darvel and isolated communities like Muirkirk. Car ownership rates are above the

regional average, which is typical of more rural areas1. There are disparities between

communities with a growing, relatively affluent population based mostly in the north in contrast to more disadvantaged areas experiencing high levels of deprivation. The transport challenges for East Ayrshire include improving the strategic connections to and

1 Scottish Household Survey - 2009/10, Scottish Government.


from the area; increasing accessibility to town centres, employment opportunities and services for rural and vulnerable communities; and planning sustainable and efficient transport through Kilmarnock town centre to support the local economic development initiatives.

Over 2013/14, the key deliverables and areas of partnership working in East Ayrshire are the following:

A70 and A71 Route Improvements

Support extensions to park and ride in East Ayrshire

Support the 'Make It Kilmarnock' initiative

Deliver quality bus infrastructure improvements on key corridors throughout Ayrshire

Local outcomes for East Ayrshire

SPT is a member of the East Ayrshire Community Planning Partnership (EACPP) and supports the realisation of local outcomes for East Ayrshire residents. This report describes SPT’s activities and services that affect East Ayrshire and how these activities and services support the achievement of the local outcomes from the EACPP Single Outcome Agreement. Specifically, transport makes the greatest contribution to achieving the following local outcomes:

Local economy improved

Active, healthy lifestyles and positive behaviour change promoted

Older people, vulnerable adults and their carers supported, included and empowered to live the healthiest life possible

Impact of multiple deprivation and poverty on the health and well-being of the most vulnerable individuals and communities addressed

Connectivity and local transport solutions improved

Our town centres and villages are sustainably regenerated


Section 1: summary of transport services and projects in 2012/13 in East Ayrshire

Section 2: description of the key transport services, projects and planning support in East Ayrshire and relevant local outcomes

Appendix 1: additional supporting details on services delivered in East Ayrshire

Appendix 2: summary of local outcome linkages


Section 1: 2012/13 Overview The following table sets out the headline benefits of the services that SPT has delivered in the East Ayrshire Council area (EAC) area in 2012/13. (All figures quoted are approximate and are for 2012/13, unless otherwise stated). Further detailed information is contained in Appendix 1.

Capital investment (total 10/11 – 12/13) Regional projects benefitting East Ayrshire residents - £41.5 million (including

£1.2 million investment in pan-Ayrshire real-time bus information on Stagecoach routes 1 and 11)

Projects within East Ayrshire – £1.2 million (including £680,000 investment on A70 and A71 route improvements, to enhance road safety and journey times, carried out by East Ayrshire Council)

Supported bus services – 16 contracts covered routes operating in the East Ayrshire area (7 of which crossed into neighbouring council areas) at a cost of £770,000pa plus a further direct investment of £150,000 on 2 new adaptable buses MyBus – 35,000 trips, a 6% increase on 2011/12 – 3 contracts for 4 services operated in East Ayrshire (2 of which crossed into neighbouring council areas) at a cost £270,000pa School contracts2 - Managed 235 school transport contracts at a cost of £3.6 million

Travel Information - Maintained 3 Travel Information Points in East Ayrshire. Mobile Travel Centre visited 40 times

Integrated ticketing (ZoneCard) 3

– 13,000 tickets sold to East Ayrshire residents –

estimated saving to residents of £380,000 Strathclyde Concessionary Travel Scheme 4 – Provided an estimated saving on rail and Subway travel of over £240,000 to East Ayrshire residents Community transport - £94,000 investment in Coalfield Community Transport National Entitlement Card – Processed 1,100 disability card renewals and 1,800 calls answered Buchanan bus station – 37,000 bus departures by 4 services served East Ayrshire East Kilbride bus station – 8,700 bus departures by 2 services served East Ayrshire Hamilton bus station – 4,500 bus departures by 2 services served East Ayrshire Subway – Around 41,000 trips originated in East Ayrshire


academic years. 3 Administered on behalf of participating operators.

4 Administered on behalf of the Strathclyde Concessionary Travel Scheme Joint Committee.


Section 2: Transport’s contribution to Local Outcomes in East Ayrshire This section describes the core transport services, projects and planning support delivered by SPT, EAC and other partners and the relevant local outcomes. Text in Bold refers to East Ayrshire local outcomes as noted in full in the introduction. A summary of the relationship between the core transport services, projects and planning support and local outcomes can be found in Appendix 2.

Key services

MyBus

SPT provides ‘door-to-door’ bus services for residents across East Ayrshire in the shape of MyBus which – in view of that ‘door-to-door’ aspect - is of particular benefit in supporting East Ayrshire’s local outcomes of supporting and empowering older and vulnerable people, and addressing the impact of multiple deprivation on the health and well-being of the most vulnerable people and communities by ensuring that transport is not a barrier to attending healthcare appointments, visiting friends, buying food and other daily activities essential to a full, meaningful life. MyBus also provides a benefit to non-users in that the family and carers of vulnerable people will have more time to work and to undertake their own daily activities. In 2012/13, SPT helped more than 35,000 passengers in East Ayrshire meet their healthcare, education, social, leisure and shopping needs. In 2013/14 – 2014/15, SPT will continue to review the operation and future development of MyBus as part of the overall transport mix to identify any service provision opportunities which will help reduce further any transport barriers in communities.


SPT supports bus services at times or in places where the commercial bus network does not meet the needs of the local population. Supported services are of particular importance to East Ayrshire’s rural communities, many of which do not have alternative commercial services especially during the evenings and weekends. These services fill important gaps in the public transport network and support the local outcomes of improved connectivity and local transport solutions, regenerating town centres and supporting and empowering older and vulnerable people by helping people get to and from work, education and shops. In 2012/13, SPT carried over 300,000 passengers on sixteen supported services that served East Ayrshire. One example of a supported service in East Ayrshire is the X76, which connects residents of Muirkirk and Cumnock with Kilmarnock, providing access to connecting services via interchange. The X76 is a commercial service during the day, operating between Glasgow and Cumnock via Kilmarnock, but SPT supports the provision of evening services to Muirkirk to reduce travel barriers to employment and education. This is important to a rural community that has approximately 900 residents of working age5, but fewer than 200 jobs available locally6 – making it likely a significant number of Muirkirk residents need to access jobs elsewhere. Supported services such as this

52011 Mid-year population estimates. National Records of Scotland.

62011 Business Register and Employment Survey. Office of National Statistics.


provide access to more employment opportunities, especially for those with no or limited access to a car. In 2013/14, SPT will continue to provide supported services within communities most in need of them and will keep the bus network under review.

Community Transport

Community transport (CT) is flexible, accessible, affordable transport provided by charities and voluntary organisations and designed to meet local needs. SPT provides advice and development support to community transport organisations across the SPT area, including Coalfield Community Transport in East Ayrshire. These services support the local outcomes of supporting and empowering older and vulnerable people and addressing the impact of multiple deprivation on the health and well-being of the most vulnerable people and communities by providing accessible transport for those who cannot access mainstream public transport services across a rural area with high levels of deprivation. In 2012/13, SPT supported the Sinclairston – Cumnock – Holmhead community transport service in East Ayrshire operated by Coalfield Community Transport as well as providing general funding support to Coalfield Community Transport. Additionally, SPT, in partnership with community transport organisations in the west of Scotland, established the West of Scotland Community Transport Network to improve the co-ordination, efficiency and quality of the sector’s services. The Network seeks to build capacity of community transport, provide training and information to CT organisations, develop and implement best practice and quality standards and provide a network for the sharing of ideas and best practice. Coalfield Community Transport were the first CT organisation to meet the requirements of the Quality Framework under the West of Scotland Community Transport Network In 2013/14, SPT will continue to support Coalfield Community Transport and the West of Scotland Community Transport Network.

School transport

SPT, on behalf of the Council, arranges school transport for children who live beyond the specified walking distance from their local school, or where the council considers it unsafe for a child to walk to that school. SPT, and, when necessary, in partnership with VOSA and Police Scotland, undertakes a pro-active monitoring programme to inspect vehicles, services and drivers to ensure that children arrive at school safely and on-time. The delivery of school transport supports the local outcomes of addressing the impact of multiple deprivation and improved local transport solutions by ensuring that children from all communities are able to get to school every day. In 2012/13, SPT carried 4,300 pupils to schools across East Ayrshire each school day7, inspected 162 vehicles on school contracts and undertook 85 inspections at schools. In 2013/14, SPT will work with EAC to review school transport provision in line with the councils revised school transport requirements and continue to plan, procure and deliver safe school transport in an efficient and cost effective manner.

7 Figure represents a snap-shot taken in October 2012.


Key projects

Park and ride development

Patronage at East Ayrshire rail stations has been rising steadily in recent years with station entries and exits increasing by nearly one-third across all 6 rail stations in 2011/12 (on the previous 3-year average). More than 100,000 passengers used the station at Kilmaurs (pop. 2,600) in 2011/12 – an increase of 25,000 in three years. A recent survey of park and ride users at Kilmaurs indicates that the site attracts commuters from west Kilmarnock and surrounding rural areas. These people are making long rail journeys into Glasgow and are unlikely to change their mode of travel – they want to continue to park at Kilmaurs, either on-street or within the car park, and complete their journey by rail. The existing car park is full on most days, resulting in over-spill parking on Crofthead Road. This unsatisfactory situation is likely to continue given the trend in patronage. Increasing parking capacity at Kilmaurs will support the local outcome of improved connectivity and local transport solutions by providing better facilities for existing users and providing additional capacity to meet future demand. In 2012/13, development of Kilmaurs park and ride was progressed by EAC undertaking surveying, design works and preparation of the planning application. In 2013/14, planned works include construction of additional spaces at Kilmaurs rail station to double the existing capacity, subject to planning consent.

Improvements to bus infrastructure and bus corridors

This is a series of multi-year projects to improve and modernise bus infrastructure across key corridors and locations in East Ayrshire including accessibility improvements such as raised kerbs and tactile paving, safety improvements such as lighting and bollards and additional bus shelters. These works support the local outcomes of improved local transport solutions by raising the quality, attractiveness and image of bus travel and supporting and empowering older and vulnerable people by reducing physical barriers to bus travel.

In 2012/13, completed works include new bus boarders, raised kerbs, bollards and tactile paving at bus stops across Kilmarnock and in New Cumnock.

In 2013/14, planned works include additional bus stop improvements at key locations.

A70 and A71 Route Improvements

This is a series of multi-year projects to improve safety, reduce accident rates and improve journey times and reliability on these corridors within East Ayrshire, complementing work in adjoining council areas, and co-ordinated with planned works in South Ayrshire and South Lanarkshire to avoid simultaneous major works along the route.

The A70 is one of the main roads across Ayrshire and connects Cumnock and Muirkirk with Ayr to the west and the M74, Lanark and Edinburgh to the east. Works to improve safety, reduce accident rates and improve journey times and reliability on these corridors support the outcomes of improved local economy and improved connectivity by improving the strategic connections for these two areas of high-multiple deprivation.

In 2012/13, ground investigations were undertaken for road-realignment works for the A70 at Glenbuck between Muirkirk and the M74. These works have identified large peat


deposits within the planned realignment route which present both a very costly and challenging technical problem to resolve. Cost-effective alternatives require to be identified. In 2013/14, planned works include design of a revision to the planned realignment, additional ground investigation and potentially construction of the roadway at Glenbuck.


Support for the ‘Make It Kilmarnock’ initiative

‘Make It Kilmarnock’ is a community-based initiative to stimulate the economy of Kilmarnock. An Integrated Urban Development Plan (IUDP) was completed in 2011. Proposed works within the IUDP include improvements to the public realm and to traffic movements around the town centre. This work supports the local outcome of town centre regeneration. In 2013/14, a transport interventions study of Kilmarnock town centre will be undertaken. The study will include traffic modelling and engineering assessments for the proposed works within the IUDP. Further support will be provided to develop projects based upon the study’s recommendations

A76 corridor partnership

The A76 trunk road provides a strategic link between Kilmarnock and Dumfries and connects communities along the corridor to the motorway network. The Strategic Transport Projects Review identified the need for localised improvements to a number of trunk roads, including the A76, to improve their physical condition and safety. The A76 Corridor Partnership, comprising EAC, Dumfries and Galloway Councils, SPT, SWestrans and Police Scotland, has been established to secure transport improvements along the corridor, including road and public transport connectivity. This Partnership will work towards fulfilling actions that support East Ayrshire’s local outcomes of improved local economy and improved connectivity through improved strategic connections for communities on the corridor, including the Former Coalfield Regeneration Area south of Mauchline.

In 2013/14, the A76 Corridor Study will be initiated, subject to funding becoming available, to investigate transport constraints and opportunities in the corridor.

Decriminalised parking enforcement (DPE)

DPE is the transfer of the enforcement of parking, waiting and loading restrictions from the Police to EAC control. DPE improves road safety by increasing compliance with parking restrictions at pedestrian crossings, at schools and at restricted-view junctions, and improves access to town centre shops and businesses by reducing congestion and increasing short stay parking. DPE supports the local outcomes of improved local economy and town centre regeneration.


SPT facilitates a DPE working group comprising officers from SPT, local authorities and Transport Scotland to share experiences and best practice, develop the legislation and promote shared back office services.

In 2012/13, final works necessary to make the Traffic Regulation Orders were completed and the DPE scheme became operational in July 2012.

In 2013/14, EAC will continue to monitor the scheme.


SPT works with the Scottish Government, Transport Scotland, constituent councils, bus operators and others to improve bus services, standards and infrastructure in the west of Scotland. SPT is working to improve the existing policy framework within which the bus market operates in order to deliver a significantly improved bus offering for people and communities across the west of Scotland. This work stream supports the local outcome of improved connectivity and local transport solutions. In 2012/13, SPT’s Partnership Board approved ‘Proposals to seek variations to existing regulatory provisions to improve the co-ordination and delivery of bus services’. Known as the ‘Ten Point Plan’, this set out a menu of potential changes to bus policy, including, for example, more effective consultation, and allowing Public Transport Authorities like SPT to operate bus services in certain circumstances. Furthermore, in 2012/13, SPT conducted a preliminary investigation into quality contracts and franchising. The final report, which was approved by SPT’s partnership board, concluded that a quality contract or franchise approach would deliver a more integrated, comprehensive network, but that there were significant obstacles including costs which would require further analysis. In 2013/14, SPT will continue to work closely with key partners, including the national Bus Stakeholders Group, chaired by the Transport Minister, to advance the proposals set out in the ‘Ten Point Plan’ and further investigate the benefits and drawbacks of quality contracts and franchising.

Enhancing the strategic rail network

SPT has a key role in working with partners to develop the rail network and optimise its integration with other modes. SPT, through the West of Scotland Rail Forum, seeks early engagement, liaison and consideration of matters related to the operation of the rail franchise in the west of Scotland, including decisions taken at a wider Scottish level which impact on local services. The Forum seeks to provide effective regional input to the ScotRail franchise and in particular to promote improved co-ordination of regional investment in rail, strengthened network planning and new station development, and effective consultation on decisions about timetabling, fares, ticketing and integration. SPT was a founding member of the Forum in 2012. This work stream supports the local outcome of improved connectivity and local transport solutions. In 2012/13, SPT supported the provision of additional services to Dunlop and Kilmaurs as part of the new ScotRail timetable from December 2012, with all services between Kilmarnock and Glasgow now serving these two communities. In 2013/14, SPT will continue to liaise with rail industry partners to monitor changes to and proposed improvements to the ScotRail timetable.



SPT is a key agency in the Local Development Plan process and provided input into the Main Issues Report, published late 2012. This included the analysis of transport and land use forecasting covering the period 2012-2027. This information and other SPT responses will be used to inform EAC’s Proposed Plan, due for publication Spring 2014. SPT also engages with EAC through the development management process, providing responses on planning applications which could impact on the transport network. This work stream supports the local outcomes of improved connectivity and local transport solutions and town centre regeneration.

In 2012/13, SPT provided input on the proposed college campus development at the former Diageo site in Kilmarnock including noting the need to improve the pedestrian links between the site and Kilmarnock rail station, bus infrastructure and pedestrian improvements along Hill Street and Witch Road.

In 2013/14, SPT will continue to work with EAC and developers to ensure that sustainable transport measures are considered throughout the delivery of all new development.

East Ayrshire Transport Outcomes Report 2013/14

11

Appendix 1

Details of SPT’s Activities and Benefits Delivered in East Ayrshire

This section expands on the information provided in section 1 of this report. All figures quoted are approximate and are for the period 2012/13 unless otherwise stated.

A1.1 Capital Investment in East Ayrshire Over the period 2010/11 - 2012/13 a total of £1.2 million has been invested in projects in East Ayrshire (either through grant funding to the Council or delivery by SPT), including:

providing A70 and A71 routes improvements;

improving bus infrastructure;

providing a bus terminus at Bellfield;

supporting decriminalised parking enforcement;

implementing Kilmarnock bus infrastructure works;

investigating options for bus park and ride in Kilmarnock;

undertaking Kilmarnock, Kilmaurs, Dunlop rail park and ride study;

undertaking detailed design works for park and ride expansion at Kilmaurs ; and

Stewarton rail station park and ride delivery.

In this period £41.5 million has been invested in regional projects benefitting the residents of East Ayrshire, including: installing real time passenger information on two bus routes in Ayrshire

upgrading bus shelters throughout the region;


purchasing additional buses supporting DRT and subsidised services;

developing smartcard integrated ticketing;

developing strategic park and ride solutions; and

delivering Subway Modernisation.

A1.2 Operating the Subway network Approximately 41,000 Subway trips originated in East Ayrshire.

A1.3 Providing Demand Responsive Transport – MyBus services

SPT managed 3 contracts8 to provide 4 demand responsive services operating in

East Ayrshire at an annual cost of £270,000. A total of 35,000 trips were undertaken in 2012/13, a 6% increase in 2011/12, utilising our dedicated contact centre equipped with scheduling software.

Table 1: MyBus Services in East Ayrshire


M1 East Ayrshire MyBus

M14 Kilmarnock MyBus

500 Irvine Valley MyBus Rural**

900 Three Valleys My Bus Rural**



A1.4 Supporting bus services SPT managed 16 contracts8 supporting socially necessary bus services operating in the Council area at an annual cost of £770,000. This support was provided to operate services where it was not commercially viable to do so, and is often for the provision of services at weekends or evenings. Support may be provided for a full service or a part service, both in terms of route and hours of operation as market needs require.

Table 2: Socially necessary services in East Ayrshire


48 Ayr-Cumnock **

110 Kilmarnock - Troon**

113 Stewarton - Irvine **

219/319 Stewarton Local

332A Galston - Fenwick - Kilmarnock

334 Grange Estate - Kilmarnock Palace Theatre

337 Beith - Kilmarnock **

343 Ayr – New Cumnock **

344 Muirkirk – Cumnock

347 Rankinston - Ayr **

347A Sinclairston – Skares – Cumnock

351 Dalmellington – Doon - Rankinston

352 Ayr - Bellsbank **

356 Cumnock - New Cumnock – Dalmellington - Bellsbank

X50 Cumnock -Sorn

X76 Kilmarnock - Cumnock - Muirkirk


A1.5 Investing in new vehicles SPT has purchased 2 additional adaptable buses at a cost of £150,000 for subsidised bus contracts in East Ayrshire resulting in a saving in the cost of providing these services. This brings the total number of adaptable vehicles operating in East Ayrshire to seven.

A1.6 Delivering school transport – (as an agent for EAC) SPT managed 235 school bus contracts in East Ayrshire at a cost of £3.6 million. (The number of contracts span two academic years, but fall within one financial year).

8 Contract and service numbers may not be consistent due to the varied nature of the contracting process for

services.


A1.7 Providing a “step change” for bus services and standards SPT Service Compliance Officers SPT Service Compliance Officers continue to monitor bus services in East Ayrshire. In 2012/13, there were 16 recorded breaches of traffic regulations.


Operating Buchanan bus station 37,000 annual bus departures by 4 services served East Ayrshire

Operating East Kilbride bus station 8,700 annual bus departures by 2 services served East Ayrshire Operating Hamilton bus station 4,500 annual bus departures by 2 services served East Ayrshire Maintaining bus stops and shelters SPT currently has a five year agency agreement until 2018 with East Ayrshire to maintain 696 marked, 68 custom and 149 hail and ride bus stops. These agreements bring economies of scale in terms of contractor labour rates, work planning and quick response time including emergency call outs outwith office hours and at weekends. Bus stop upgrades East Ayrshire continues to benefit from SPT’s rolling programme to upgrade bus stops and shelters. In 2012/13, £5,000 was invested in new bus stops and bus stop upgrades

A1.9 Providing travel information to the public Providing a network of Travel Points SPT provides ‘Travel Points’ which stock a range of timetables and public transport information leaflets relating to the local area at the following locations: EAC offices, Auchinleck EAC offices, Collecting Hall, Kilmarnock

East Ayrshire North Communities Federation, Kilmarnock Operating a Mobile Travel Centre SPT’s Mobile Travel Centre visits East Ayrshire 40 times a year visiting Auchinleck, Cumnock, Mauchline and Kilmarnock. Providing and maintaining bus stop information panels SPT provides and maintains 835 bus stop pole mounted information cases at bus stops9 in East Ayrshire. Cases are owned by SPT and inspected and cleaned at least once per year.

9 Stops may have more than one information case.


A1.10 Supporting Community Transport Details of SPT funding towards Community Transport in East Ayrshire during 2012/13 are as follows: Coalfields Community Transport - Cumnock Connector £12,000 Coalfields Community Transport £48,000 Coalfields Community Transport – £34,000

Skares/Sinclairston CT link/Cumnock DRT

A1.11 Addressing transport affordability As administrators of the Strathclyde Concessionary Travel Scheme, SPT works with its local authority partners to sustain affordable travel for elderly and disabled residents across the west of Scotland. National Entitlement Card Administration for East Ayrshire Take up of concession passes 10 by elderly people 26,000 Percentage of eligible population 11 87% Take up by disabled people10 5,000

Number of disabled card annual renewals 1,100

First time applications12

80

Number of calls received annually from East Ayrshire residents 1,800

Strathclyde Concessionary Travel Scheme 13

Total value of rail travel being undertaken by residents of or visitors to East Ayrshire - £440,000

Annual saving to residents - £240,000

A1.12 Administering integrated ticketing initiatives - ZoneCard SPT promotes and administers a range of integrated tickets covering the west of Scotland, including ZoneCard, the biggest multi-modal ticketing scheme outside London. Number of cards (i.e tickets) sold to East Ayrshire residents 13,000 Estimated number of ZoneCard trips made 600,000 Estimated annual saving to residents using ZoneCard 14 £110,000

A1.13 Promoting "Smarter Choices" and modal shift SPT has provided the forum, through the SPT Sustainable Travel Group, for liaison between public and private sector organisations to support their employees in undertaking active travel.

A1.14 Developing walking and cycling initiatives SPT works with EAC to encourage active travel opportunities.

10

Source Scottish Government Bus and Coach Statistics, 2011/12. 11

Source Census 2011 and Scottish Government Bus and Coach Statistics, 2011/12. 12

East Ayrshire Council process many of their own first time applications. 13

Administered on behalf of the Strathclyde Concessionary Travel Scheme Joint Committee. Approximate

figures from value of rail concessions in Strathclyde region. 14

Saving: = (Composite Adult Single Fare - Average ZoneCard Single Fare) x Number of ZoneCard Journeys


Appendix 2 – Links to East Ayrshire’s Outcomes

A summary of SPT activities and the local outcomes they support is found below. Full details are found in section 2 of this report.

Key services

Key Projects

Key Planning text

Day to day activity

Local economy improved

A70 and A71 Route

Improvements

A76 corridor Partnership


enforcement (DPE)

Active, healthy lifestyles and

positive behaviour change

promoted

Developing walking and

cycling initiatives

Promoting "Smarter

Choices" and modal shift

Older people, vulnerable adults and their carers supported,

included and empowered to

live the healthiest life

possible

MyBus

Community Transport


services

Improvements to bus

infrastructure & bus

corridors

Impact of multiple

deprivation and poverty on the health and well-being of

the most vulnerable

individuals and communities addressed

MyBus

Community Transport

School Transport

Connectivity and local transport solutions improved


services

School Transport

Park and ride expansion

Improvements to bus

infrastructure & bus corridors

A70 and A71 Route

Improvements

A76 corridor Partnership


Enhancing the strategic rail

network

Our town centres and villages are sustainably regenerated


services

Support for the ‘Make It

Kilmarnock’ initiative


enforcement (DPE)

Integrating transport and

land use planning

Useful contactsStrathclyde Partnership for TransportConsort House,12 West George Street,Glasgow, G2 1HN0141 332 [email protected] [email protected] www.spt.co.uk

Local bus operatorsCoalfield Community TransportAyr Road,Unit 17 Thistle Business ParkCumnock,Ayrshire KA18 1EQ012904 29088

Liddell’s Coaches1-3 Mauchline RoadCumnockAyrshireKA18 2BJ01290 424 300

Stagecoach West ScotlandCustomer Services, Sandgate,Ayr, KA7 1DDArdrossan - 01294 607007Arran - 01770 302000Ayr - 01292 613 500Cumnock - 01290 421930Dumfries - 01387 253496Glasgow - 0141 552 4961Kilmarnock - 01563 525192Stranaer - 01776 704484Disability Helpdesk: 07736 892 [email protected] www.stagecoachbus.com

Shuttle BusCaledonia House,Longford Ave,Kilwinning, KA13 6EX0800 072 0373www.shuttlebuses.co.uk

Local rail operatorsScotRailScotRail Customer Relations, PO BOX 7030, Fort William, PH33 6WX0845 601 [email protected] www.scotrail.co.uk

transport outcomes reports 2013/14 · 2013-06-25 · glasgow transport outcomes report 2013/14 3...

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