1. Transform Your Agency into a More ProductiveWorkforce with Professional Social NetworkTechnologies11:20 a.m. -12:00 p.m.Speakers include: Scott Padgett, LTC (RET), Business Unit Executive, Worldwide Software Group, IBM

2. Transform Your Agency into a MoreProductive Workforce with Professional Social Network Technologies LTC (R) Scott M. PadgettBusiness Unit ExecutiveSocial Business Solutions for GovernmentInternational Business Machines (IBM) 3. Ask Yourself this Question.Whats Your Social Business Strategy for Your Government Agency?Government agencies are using professional social network solutions to: Save money and reduce budgets Be a more efficient government workforce Improve constituent services Improve constituents web experience Be more mobile and agile Retain knowledge retiring workforce Attract new hires Modernize and transform Be innovative 4. A Social Transformation is Taking Place in How People Communicateand How Relationships Form and Develop TodayThe Fifth IT Era: The era of1990s 1980s 1970s SocialInternet PCs1960s DepartmentalTransformation through Professional Social Network Technologies Mainframe 5. President Obama Gets Bold with Twitter Town Hall Tens of thousands of questionswere tweeted to#AskObama on Twitter aboutthe economy, health care and other important issues. The response was amazing.Source: http://askobama.twitter.com/5 6. Government Leaders Plan Dramatic Improvements in Organizational OpennessThrough Greater External and Internal Collaboration 2012 CEO StudyTo what extent will you sustain or make changes to the following aspects of yourorganization over the next 3 to 5 years?GovernmentGlobalPartnering/collaborating with other organizations 59% 53% Internal collaboration 47% 52%Management and/or organization structure 41%40% Governance models40% 31% C-suite composition, skills and responsibilities 39% 41%Decision-making processes37%43%Supervisory board composition23%15%Values of your organization 18% 18%Source: The IBM CEO 2012 Study. The response sample = 176 Government organizations out of 1700 CEOs 7. Governments Can No longer Ignore Social When Facing Their ChallengesAccelerated globalizationContinued economic andbudgetary pressures Increased expectationsof government toRising environmentaldeliver on mission andconcernsservices Expanding technology impactPressure for transparency and accountabilitySource: Government2020 IBV Research Report 8. The Social Transformation has Brought Upon Us .Professional Social Network Technologies for Business & GovernmentSocial Business embraces networks of professional with socialcollaboration technologies and tools to create business & government value and opportunities A Social Business... Connects people across all types of boundaries Allows networks of people to form and dissipate as needed Delivers the right content and expertise to the right people Improves and accelerates how work get done 9. Examples of How Federal Agencies are Using Professional Social Networksto Drive Efficiency Deepen Generate New Enable a More Relationships withIdeas FasterEfficient workforce Citizen(External + Internal)(Internal) (External) Promote citizen Formulate Crowd sourcing Promote a collaborative virtualcommunity blogs andfor new servicesenvironmentsocial forums Use of Jams, blogs and Develop knowledge sharing Conduct citizen care wikis to address challenges and promote asset re-useanalyticsand solve problems Develop talent sourcing Connect right experts to Promote virtual gaming for Infuse community buildinganswer citizen questions innovation and education Promote blogs, wikis Improve community Improve ways of designing Create social internal platformsdriven citizen support and and producing services for rewards and recognitionengagement Integrate citizen feedback Promote Borderless Public Inform and educate and insight with program Service Organizationcitizens continuouslyand service development Generate real-time information Bring in Transparency Create social platforms for accessibilityand accountability for ancitizen award/recognitionimproved perception of Develop skills by virtual Innovate to exceed citizenGovernment training/gaming within expectations departments Open data and share Open data and share serviceservice information Open data and share service information information 10. Agencies are Beginning to Look at Professional Social NetworkTechnologies to Transform and become more AgileRecent Federal Contracts Department of Homeland Security (DHS) Office of Health Affairs Monitor & Analyze Social Networks for Outbreaks Federal Bureau of Investigation (FBI) SIOC - Monitor & Analyze andDisseminate Critical Information using Professional Social Networks Environmental Protection Agency (EPA) Professional Social NetworkTechnologies on Cloud (16,000+ Users) 10 Year Contract Department of Defense / United States Special Operations Command Professional Social Networks for ISOF (60,000+Users) National Geospatial Intelligence Agency (NGA) Professional SocialNetwork Platform to connect NGA with their customers (100,000+ Users) 11. Examples of Government Agencies Who Have Begun TheirProfessional Social Network Journey 12. USSOCOM Global SOF Video 13. Creating A More Productive Government Workforce throughProfessional Social Network TechnologiesGlobal SOF Program United States Special Operations Command (USSOCOM)13 14. PROPRIETARY TO NATO ACT & IBM CORPORATION 15. The Global SOF Program provides International Special Operations Forces(ISOF) users from over 120+ countries asecure, professional social networkplatform to collaborate and share criticalknowledge and information dynamically. 16. Basic Tenants of the Global SOF Program1. Its simple to use2. The most important asset in ISOF is its people, not their power points3. Everyone can contribute knowledge to the Global SOF matrix4. Tag, tag, tag, tag everything5. Tear down barriers (culture, language, processes)6. Foster a virtual environment that promotes innovation and new ideas 17. What is Global SOF? Answer A Professional Social Network Platform That is Connecting the ISOF Enterprise to be a More Effective Allied EnterpriseData drivenimageryPortlets Facebook likePowered by mobileportal and experienceWebspherewith WCMApplicationServerRSS and dataConnections drivendelivered asannouncementsinteractive that feedTickermobile devicesFeed usingand portalJRE PortletsmembersLotus iNotes Same Timedelivered as Advanced tointeractiveextend toTicker tactical radioFeed using Real-Time Video deliveredJRE Portlets as interactive Feeds using JRE Portlets from aAn app for thatData driven ICA & CCI analysis ofVideo Cloudapplication store for easycollaboration yields discovery andintegration of web andsentiment while generating the querymobile device applicationsfor external sources17 18. Global SOF Challenge: Whos Who in the Zoo? PROPRIETARY TO NATO ACT & IBM CORPORATION 19. Global SOF Challenge: I know the type of person I need to helpme , but How do people find other peoplearound the world securely and easily? Do users spend too much timelooking for expertise? How do SOF users connect to otherGlobal SOF members with the rightskills or knowledge across countries,time zones, missions, andorganizational boundaries? How do colleagues find you andascertain what you know? What are the allied SOF teamsaround you working on, and howcan you benefit? PROPRIETARY TO NATO ACT & IBM CORPORATION 20. Global SOF Answer: Profiles. Professional Social Networking.PROPRIETARY TO NATO ACT & IBM CORPORATION 21. Global SOF Answer: Profiles. Professional Social Networking.From Liking to Leading!PROPRIETARY TO NATO ACT & IBM CORPORATION 22. Challenge: How to Give the International Special Operations Forces (ISOF) Expertsa Voice Across the Global Community and the Ability to Share New Ideas andInformationISOF users want to both hear and be heard Are users encouraged to share what theyknow? Are employees empowered with tools thatallow them to socialize their experience tobenefit the Global SOF enterprise? How do ISOF Leaders share their visionand solicit feedback from the global alliedSOF enterprise today? Could the effectiveness of ISOF orexecutive communications be improved? PROPRIETARY TO NATO ACT & IBM CORPORATION 23. Global SOF Capability Blogging Commanders Community 113VotesPROPRIETARY TO NATO ACT & IBM CORPORATION 24. Global SOF Challenge: How to Break Down Cultural and Language Barriers,Organizational Silos Among our Allies and Regional / Local Allied SOF Teams How to collaborate and share knowledge across the silos? Peru SOFChile SOF Bolivia SOFThe tools we use today reflect organizational dysfunctionPROPRIETARY TO NATO ACT & IBM CORPORATION 25. Global SOF Challenge: How to Break Down Organizational and Directorate Silos(contd) What are you doing to bring SOF operators together around their shared professional mission and interests? How can bringing people together improve collective understanding of new training techniques, tactics, technologies, etc.? Provide cross-organizational awareness and knowledge sharing to help mitigate duplicate work / research / mistakes and share best practices successes? PROPRIETARY TO NATO ACT & IBM CORPORATION 26. Global SOF Response : Regional Interests / Local Country CommunitiesPROPRIETARY TO NATO ACT & IBM CORPORATION 27. Global SOF Response : Global SOF Mobile Applications PROPRIETARY TO NATO ACT & IBM CORPORATION 28. Global SOF Response: Communities - Gravitating Towards Communitiesof Interests PROPRIETARY TO NATO ACT & IBM CORPORATION 29. Global SOF Response : Communities - Gravitating Towards Communities of Interest -Peru, Bolivia, Chile PROPRIETARY TO NATO ACT & IBM CORPORATION 30. Global SOF Response : Knowledge Sharing through FILESPROPRIETARY TO NATO ACT & IBM CORPORATION 31. Ask Yourself this Question.Whats Your Social Business Strategy for Your Government Agency?Government agencies are using professional social network solutions to: Save money and reduce budgets Be a more efficient government workforce Improve constituent services Improve constituents web experience Be more mobile and agile Retain knowledge retiring workforce Attract new hires Modernize and transform Be innovative 32. For Additional Information Visit the Agile Summit SolutionCenter for demonstrations of thesecapabilities. Ask an IBM Ambassador foradditional information (case study,white paper, solution brief, etc.)related to the content sharedduring this session. For a follow up discussion,complete the IBM Response Cardon the table in front of you. 33. Thank You !LTC (R) Scott M. PadgettBusiness Unit ExecutiveSocial Business Solutions for GovernmentInternal Business Machines (IBM)