ingredients for a productive and engaging holiday season · ingredients for a productive and...

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A digital recipe for brightening the Ingredients for a productive and engaging holiday season STEP 1 Optimize your seasonal workforce New seasonal employees need to be onboarded quickly. Digital solutions are designed to give all employees access to information when, and where they need it. They can also improve efficiency, helping employees get back to work. STEP 2 Improve your (year-end) outlook Digital solutions can improve labor management processes and help organizations gain critical insights to manage work schedules, expose and fix unwanted paid time inflation, improve labor productivity, and track savings. STEP 3 Set the timer Whether planning for extra overtime or coverage for vacation time, accurate workforce planning requires coordination and access to real-time information to optimize labor costs. Digital tools can help ensure efficient and accurate processes are put in place quickly. Seasonal hiring at its peak seasonal staff at Target 2 100,000 120,000 seasonal drivers at UPS 4 95,000 Retail holiday sales to increase over last year’s shopping season. 1 receive health insurance through their employer and will go through open enrollment in the fall. 5 >4% 155 million 54% Last year of Americans didn’t take all of their vacation days. 6 May your holidays be Holidays are a very busy time of year—sometimes resembling more of a “holi-daze.” HR organizations have to onboard seasonal workforces and manage key year-end initiatives, all while keeping employees engaged. One way to brighten the holi-daze is to embrace digital to help you check off the items on your holiday to-do list. STEP 4 Wrap up open enrollment Digital open enrollment creates a more efficient and convenient process, enabling employees to access personalized information, share information with family members, and make informed decisions by creating online checklists and providing a consolidated view of information. Get ready for a digital and productive new year Being digital reduces time spent on tedious tasks by employees and HR, which can enhance employee satisfaction, increase HR's effectiveness, and drive results. Learn more about Deloitte's digital tools to create a productive and engaging workforce: Bersin TM , ConnectMe TM , LaborWise TM . Optimize your seasonal workforce Make your friends envious with a modern hiring “cookbook.” Improve your (year-end) outlook A good cook knows what to pay for ingredients and not to leave money on the table. Set the timer Test the temperature to make sure nothing gets overbaked. Spread cheer— and perks Digital makes it easy to be generous and hospitable. Wrap up open enrollment Skip the long lines and spend more time together. Create a Simply Irresistible (holiday) experience Be an engaging, digital host. Make time for merry— and what matters to employees Digital solutions can spread good news easily and help your people help the community. seasonal staff at Amazon 3 1 2 4 5 6 7 3 STEP 7 Make time for merry— and what matters to employees Use technology to balance increased holiday traffic with worker availability and preferences. And recognize achievements and celebrate successes at year end, using digital tools to disseminate information and communicate details on holiday events and ideas for encouraging well-being and balance. STEP 5 Spread cheer—and perks Help your employees take advantage of "perks" by providing digital access to corporate discounts and online travel. And make it easy to find and understand time-off availability and initiate vacation requests. STEP 6 Create a Simply Irresistible (holiday) experience Drive employee engagement across all workers by creating what we call a "Simply Irresistible™" experience to foster meaningful work, supportive management, a positive work environment, growth opportunities, and trust in leadership. Endnotes 1 2017 Holiday Retail Survey, Deloitte Press Release: Retail in Transition,” September 20, 2017, https://www2.deloitte.com/us/en/pages/about-deloitte/articles/press-releases/deloitte-retail-holiday-forecast.html. 2 “Target to hire 100,000 temporary holiday workers,” USA Today, September 13, 2017, https://www.usatoday.com/story/money/2017/09/13/target-hire-100-000-temporary-holiday-workers/660882001/. 3 “UPS and FedEx will hire thousands this holiday season,” USA Today, September 20, 2017, https://www.usatoday.com/story/money/2017/09/20/ups-and-fedex-hire-thousands-holiday-season/686495001/. 4 “Amazon wants to hire 120,000 U.S. workers for the holidays,” CNN Money, October 12, 2017, http://money.cnn.com/2017/10/12/technology/amazon-holiday-help/index.html. 5 “Open enrollment time is nearing: are you ready,” CBSNews.com, October 3, 2017, https://www.cbsnews.com/news/open-enrollment-is-around-the-corner-are-you-ready/. 6 “The sad reason half of Americans don’t take all their paid vacation,” MarketWatch.com, May 28, 2017, http://www.marketwatch.com/story/55-of-american-workers-dont-take-all-their-paid-vacation-2016-06-15. 7 Garr, Stacia Sherman, “Why Reputations and Networks Matter in the Open Talent Economy,” Bersin, Deloitte Consulting LLP, 2013. http://bersinone.bersin.com/resources/research/?docid=16881. As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. Copyright © 2017 Deloitte Development LLC. All rights reserved.

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Page 1: Ingredients for a productive and engaging holiday season · Ingredients for a productive and engaging holiday season STEP 1 Optimize your seasonal workforce New seasonal employees

A digital recipe for brightening the

Ingredients for a productive and engaging holiday season

STEP 1Optimize your seasonal workforce

New seasonal employees need to be onboarded quickly. Digital solutions are designed to give all employees access to information when, and where they need it. They can also improve efficiency, helping employees get back to work.

STEP 2Improve your (year-end) outlook

Digital solutions can improve labor management processes and help organizations gain critical insights to manage work schedules, expose and fix unwanted paid time inflation, improve labor productivity, and track savings.

STEP 3Set the timer

Whether planning for extra overtime or coverage for vacation time, accurate workforce planning requires coordination and access to real-time information to optimize labor costs. Digital tools can help ensure efficient and accurate processes are put in place quickly.

Seasonal hiring at its peak

seasonal staff at Target2

100,000 120,000seasonal drivers at UPS4

95,000

Retail holiday sales to increase

over last year’s shopping season.1

receive health insurance through their employer and will go through open enrollment in the fall.5

>4%

155 million 54%

Last year

of Americans didn’t take all of their vacation days.6

May your holidays be

Holidays are a very busy time of year—sometimes resembling more of a “holi-daze.” HR organizations have to onboard seasonal workforces and manage key year-end initiatives, all while keeping employees engaged. One way to brighten the holi-daze is to embrace digital to help you check off the items on your holiday to-do list.

STEP 4Wrap up open enrollment

Digital open enrollment creates a more efficient and convenient process, enabling employees to access personalized information, share information with family members, and make informed decisions by creating online checklists and providing a consolidated view of information.

Get ready for a digital and productive new year

Being digital reduces time spent on tedious tasks by employees and HR, which can enhance employee satisfaction, increase HR's effectiveness, and drive results.

Learn more about Deloitte's digital tools to create a productive and engaging workforce: BersinTM, ConnectMeTM, LaborWiseTM.

Optimize your seasonal workforce

Make your friends envious with a modern hiring “cookbook.”

Improve your (year-end) outlook

A good cook knows what to pay for ingredients and not to leave money

on the table.

Set the timer Test the temperature to make sure nothing

gets overbaked.

Spread cheer—and perks

Digital makes it easy to be generous and hospitable.

Wrap up open enrollment

Skip the long lines and spend more time together.

Create a Simply Irresistible

(holiday) experience Be an engaging, digital host.

Make time for merry—and what matters to employees

Digital solutions can spread good news easily and help your people help the community.

seasonal staff at Amazon3

1

2

4

5

6

7

3

STEP 7Make time for merry—and what matters to employees

Use technology to balance increased holiday traffic with worker availability and preferences. And recognize achievements and celebrate successes at year end, using digital tools to disseminate information and communicate details on holiday events and ideas for encouraging well-being and balance.

STEP 5Spread cheer—and perks

Help your employees take advantage of "perks" by providing digital access to corporate discounts and online travel. And make it easy to find and understand time-off availability and initiate vacation requests.

STEP 6Create a Simply Irresistible (holiday) experience

Drive employee engagement across all workers by creating what we call a "Simply Irresistible™" experience to foster meaningful work, supportive management, a positive work environment, growth opportunities, and trust in leadership.

Endnotes1 2017 Holiday Retail Survey, Deloitte Press Release: Retail in Transition,” September 20, 2017, https://www2.deloitte.com/us/en/pages/about-deloitte/articles/press-releases/deloitte-retail-holiday-forecast.html.2 “Target to hire 100,000 temporary holiday workers,” USA Today, September 13, 2017, https://www.usatoday.com/story/money/2017/09/13/target-hire-100-000-temporary-holiday-workers/660882001/.3 “UPS and FedEx will hire thousands this holiday season,” USA Today, September 20, 2017, https://www.usatoday.com/story/money/2017/09/20/ups-and-fedex-hire-thousands-holiday-season/686495001/.4 “Amazon wants to hire 120,000 U.S. workers for the holidays,” CNN Money, October 12, 2017, http://money.cnn.com/2017/10/12/technology/amazon-holiday-help/index.html. 5 “Open enrollment time is nearing: are you ready,” CBSNews.com, October 3, 2017, https://www.cbsnews.com/news/open-enrollment-is-around-the-corner-are-you-ready/.6 “The sad reason half of Americans don’t take all their paid vacation,” MarketWatch.com, May 28, 2017, http://www.marketwatch.com/story/55-of-american-workers-dont-take-all-their-paid-vacation-2016-06-15.7 Garr, Stacia Sherman, “Why Reputations and Networks Matter in the Open Talent Economy,” Bersin, Deloitte Consulting LLP, 2013. http://bersinone.bersin.com/resources/research/?docid=16881.

As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.

Copyright © 2017 Deloitte Development LLC. All rights reserved.