Transform today to innovate for tomorrow

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Presented at OFC Innovation and Entrepreneurship Conference in Atlanta, GA as a invited speaker on April 23, 2012

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<ul><li> 1. Transform Today to Innovate for TomorrowDr. Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer University System of GeorgiaGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123</li></ul> <p> 2. Dinner Conversation Topic Each table will self select an IT trend,from the four provided,discuss passionately while masticating , &amp;present back to the larger audienceGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 3. Shortage of IT personnel in EducationClouds and Economies of ScaleConsumerization of ITData, Big Data, Location-based computing and Data-Driven Decision-MakingGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 4. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 5. Advantages of Statewide Network Economies of Scale Proactive Growth Campus Agility Traffic PrioritizationGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 6. Clouds and Economies of Scale Market pressures are driving consolidation and moving IT services to private or public clouds. Economy of scale pricing example: the cost of 35 colleges and universities HR contract is much less than the cost of two R1 institutions (Georgia Health Sciences University and Georgia Tech) combined. Library consortiums are the same.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 7. NowHRFinLMSSIS BINETLIBShared GeorgiaFIRSTGeorgiaVIEWGeorgiaBESTUSG123PeachNet GALILEO &amp; GIL Services 32/35 at ITS31/35 at ITS 8/35 at ITSBeing rebuilt 35/35 at ITS 35/3532/3534/35soon to be 34/35 Banner 35/35 at ITSExtensive centralized centralized PeopleSoft 34/35520 GA ModsNot fullyexternal state ExtensiveOutsourced to 34/35 BlB/D2L utilized participation external ADP participation PublicUSG EducationalRace to the Cloud Cloud Top Soon State Ed EcosystemState Educational CloudPublic LongerCloudState Ed EcosystemGALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEWGIL PeachNet USG123 8. Consumerization of IT Bring Your Own Device will changecampus culture, security, and instructionaldelivery Managed/Unmanaged Applications Private/Work Split Who Owns the data?GALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 9. On the Internet, the First Amendment isData. a local ordinance, said Fred H. Cate, alaw professor at Indiana University.Big Data..Location-based Big Data..Big Data Driven Decision Making.. What are folks saying about your Need decisions now organization on Facebook? Requires a report What are doing about what they Report requires a collection are saying? Collection requires months Do you even know?GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 10. Background Central IT organization responsible for stateeducational network, virtual library system,and many centralized IT services for 35 publiccolleges and institutions (UGA, Georgia Tech,Georgia State, Georgia Health Sciences, etc.) Budget of $75 million, 200 employees,two principal offices 60 miles apart.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 11. Starting PointCIO Two CIOs ago politically connected CBOand effective but limited long termCAOrelationships Previous CIO transititioned Strategic plan from April 1, 2004 Office of Information andInstructional Technology (OIIT) ormore commonly known as Office of the Intervention of TechnologyGALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 12. Starting Point No IT policy and limited security policy System office not a customer No pay raises in 5 years and worst economicdownturn in decades Serious salary inequities Really low morale &amp; very risk averse organization Other divisions hidden in my budgetGALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 13. Starting Point Audit findings from 2004. Shared Services Center started with explicitinstructions that every IT company in theworld, except OIIT, could bid. Adversarial relationship with state CIO andstate procurement office. All state educational agencies working in silos.GALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 14. Early Wins Visit all your customers New strategic plan from customers Reorganization Realignment and reduction in force Administrative Committee onInformation Technology -&gt; CIOAdvisory Council Rename organization to focus oncustomer serviceGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 15. Vision StatementTo be a nationally recognized leader in providing secure higher-educationinformation technology infrastructure, learning support, knowledgemanagement, and services such that if our customers could choose anyeducational IT provider, they would choose us.Mission StatementAnticipate and respond effectively with innovative, robust, reliable, andsecure technological and decision-support services and applications to theUniversity System of Georgia and its constituent institutions so as to educateand inspire students, empower USG educators and administrators, andadvance the state of education in Georgia and the nation.GALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 16. Early Wins Reserved Parking Tackle worst internal salary ITS Leader Teaminequities Address morale Praise and Progress Perception, not fact, matters Town hall meetingsor death by routine Lunch with CIOmaintenance messages. Drive functional performance Dinner with CIOGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 17. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 18. Mid Term WinsITS Reliability: 99.99%FunctionalSharePointUnified CommunicationsTransformationalPortfolio ManagementEntrepreneurial OfferingsInteragency OfferingsPrivate CloudBusiness StrategistShared Services Center OversightGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 19. Innovation If you are not failingoccasionally,you are not innovating.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 20. Innovation Three Case Studies Learning Management System System Office Private CloudGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 21. Deploying a New Learning Management SystemOpportunity to Innovate?Create a business ownerChange the collaboration modelChange the financial modelChange the deployment modelChange campus control and agilityChancellor: Use the deployment of the learningmanagement system as your model of how to do it right.GALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 22. Innovation at the System OfficeOldNew Windows XP Windows 7 Number 1 threat to USG Chat, SharePoint, VOIP Decade old data system Cognos, ODI, &amp; participation Proportional allocation of Business cases and portfoliofundsmanagement Explicitly excluded from SSC Day-today oversight of SSCGALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 23. Data System Example This is a crisis No Self Service No engagement with seniorleadership No campus accountability No unity of command No written procedures No customer engagement Library of 1,000 reports Hardware decade old Migration nightmareGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 24. Campus Quotes from New System on Day 1 "This is a positive move from the past , quickestimplementation that has been done very well. Thanks thatyou incorporated all of us into this." "These metadata reports are awesome...you should havedone a BIG launch for the ODS with all campuses in it...youshould consider presenting this in RACRA." "These errors reports are so modern, so much easier to useand access. Much better than the current system we use."GALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 25. Campus Quotes from New System on Day 1 "I love the SharePoint website, it is very helpful method ofcommunication." "Data submission application is built very well, I am looking forwardto using the error relief option. You really need to publicly celebrate this this deserves a momentin the sunI almost stood up and clapped when I saw what you have done with Cognos: this is amazingGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 26. Campus Quotes from New System on Day 1 If this is what we are getting then all of this hardwork has been worth it you listened This system runs two times faster than theprevious one and is so well organized from acampus perspective that it changes everything Thumbs up!GALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 27. Private Cloud InnovationInteragency OfferingsStorage as a ServiceBackup as a ServiceVirtual Data Center as a ServiceProject Management as a ServiceDatabase Administrators as a ServiceGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 28. Innovation Cycle Stabilize Deliver early results Build political cover Transform collaboratively but hold firm onshattering glass ceilings and eliminate bad actors Never claim credit but instead create a legacy ofquiet successes Start building the foundation for the next roundof innovationGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 29. Musings Long term relationships and partnerships are key. Tenacity, patience and courage are key attributesof transformative leadership. Innovation involves risk. If you cannot acceptfailure, you cannot innovate.GALILEOGeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 30. Questions, Comments,A ConversationDr. Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer University System of GeorgiaGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 </p>

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