mla CONFERENCE & TRADE EXHIBTIONNOVOTEL twin waterssunshine coast , QLD

OCTOBER 24 & 25, 2014

masterlocksmiths.com.au

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Apprentices – What Do You Need to Know? (45 minutes)

If you are considering taking on an apprentice, or if you currently have an apprentice, then this session is a must. BUSY at Work knows all about apprentices and apprenticeships, including financial incentives that are available, as well as your responsibilities in your role as their employer.

BUSY At Work Apprenticeships Services is an Australian Apprenticeships Centre and is contracted by the Australian Government to provide advice on apprenticeships and traineeships and to promote and administer incentives for apprenticeship opportunities through the Australian Apprenticeships Incentive Program.

Presenter: Sheryl Parker from BUSY at Work

1, 2 3 – Health and Safety Compliance Made Easy (2 hours)

In this session we will be covering two very important topics: • Meeting Commercial Clients’ health and safety requirements and expectations • Using basic Risk Management to ensure good health and safety outcomes

The presentation content will include: • Safe Work Method Statements: What are they, and how do we get one • Task Registers • Work Instructions • Maintaining engaged Workers: Genuinely caring about your people, and helping them to care about the daily choices that they make

This session will be delivered in a workshop format, with a focus on discussing the knowledge and needs of the group, and allowing for questions and input from the participants in conducting a risk assessment for the SWMS.

Presenter: Rachel Gerber from Help in Safety

Impressioning Pin Tumbler Locks (half day session)

Impressioning is a core locksmithing skill. Learn from our industry experts how to quickly impression your way through almost any pin tumbler lock. This class is limited to 15 persons. All tools and equipment needed will be supplied.

Facilitators: Luke McGuiness & Aaron Boyd

Picking Pin Tumbler Locks (half day session)

In this practical, hands-on class, industry expert Luke McGuiness will walk you through the steps to becoming an expert in picking pin tumbler locks using the “Single Pin” technique. This class is limited to 15 persons. All tools and equipment needed will be supplied.

Facilitators: Luke McGuiness & Aaron Boyd

Class Descriptions

Australian Workplace Relations Legislation - Are you Up to Date or Out of Date?

Red HR presents an overview of Australia’s Industrial Relations Timeline from 2009 to the present:

• Introduction of the Fair Work Act • New Unfair Dismissal Laws • New Redundancy Laws • Introduction of Modern Awards • National Employment Standard; • The role of the Fair Work Ombudsman • The role of the Fair Work Commission • Right of Entry Laws • Introducing Change to Rosters & Hours of Work • New Anti-Bullying LawsPresenter: Melinda Dixon from Red HR

Through the Keyhole with Geoff Ross (1 hour)

Established in 1951, the name K J Ross is synonymous with the highest quality Australian made safe locks.Current Managing Director and second generation lock maker Geoff Ross is a fully qualified locksmith. Geoff is one of only four recipients of the prestigious S D Mills award which he received in 2002.

Geoff will talk about what is takes to run a successful manufacturing business in Australia, the importance of quality, the need for innovation and the challenges facing manufacturing in Australia. Geoff will also reflect on his 20+ years on the locksmithing industry, the changes he has seen, and where he sees our industry heading.

Facilitators: Cliff Forrester & Jeremy Phillips

Start Your Earn-Out Now® (45 minutes)

A structured presentation that provides some macro statistics about the overwhelming volume of baby boomers who are lining up to sell their businesses as compared to the diminishing number of buyers.

SYEON is a proprietary process developed by The Rufus Partnership that provides business owners with a Roadmap to ensure their businesses are “sale ready” and able to achieve maximum value at time of succession or transition. SYEON uses a hands-on approach, which involves The Rufus Partnership working with business owners to implement a process that delivers a solution to maximise sale value.

The process positions a business for sale, whether this sale is by choice or forced and, when combined with correct timing, aims to ensure the business is part of the 5% minority which actually achieves maximum value. The SYEON process is applicable for all businesses whether they are start-ups, rapidly expanding or mature.

Presenter: Simon Clatworthy from The Rufus Partnership

Class Descriptions

RAVDA Workshop (2 hours)

This is a consolidation of our workshop process in which we perform a Risk and Value Driver Analysis (“RAVDA”) of the member’s businesses. We work through the RAVDA with the members and then assist in identifying 5 key areas to focus on now and develop an action or set of actions to address the key areas. The take home being the RAVDA and key action points.

Workshop Takeaways

• A3 business card • RAVDA worksheets • Personalised Action Plan for the identified key areas from the RADVA workshop

This workshop is limited to 20 persons. To be eligible to attend the RAVDA Workshop you must also attend the Start Your Earn-Out Now® keynote.

Presenter: Simon Clatworthy from The Rufus Partnership

Invest in Auto (1 hour)

Automotive Locksmithing is a tricky area for businesses to invest in. There is profit to be made, but there are a lot of choices to make and many pitfalls to avoid.

In session we will discuss the current market, and highlight some possible ways to attack it. We will talk about the common problems associated with this field, such as staff retention, product investment and on-going training.

Come ready with questions as we will also have a Q&A time.

Presenter: Jeremy Phillips from the MLA

Win More Business With The New Buyer Journey (1 hour)

It’s not a big revelation that the Internet and social media has changed the way consumers learn, work, relax and of course buy!

But have you thought about what this means for your business? When you understand your specific buyer journey, you can make sure you’re reaching consumers in the right place at the right time with the right message.

Attend the ReachLocal session to:

• Learn how consumer buying has changed • Review sample consumer buying journeys • Determine the buyer journey for your business • Identify ways to improve your marketing strategy and to win more business

Presenter: Jason Philactides from Reach Local

Class Descriptions

Win More Business With The New Buyer Journey Case Study (1 hour)

There is nothing better than hearing from someone who has used the program in their own business. This someone is one of our own Business Members. Hear from this member how The New Buyer Journey has helped them get the maximum benefit from their advertising spend and improve the bottom line.

Facilitator: Jason Philactides from Reach Local

Whitbread Insurance - An Introduction (30 – 45 minutes)

In this session you will get to learn about Whitbread and what they bring to the table for MLA Business Members. You will also get an overview of a number of Life Insurance products including:

• Income Protection Insurance • Critical Illness Insurance • Life Insurance • Total and Permanent Disability Insurance

Presenter: Michael Giansiracusa from Whitbread

General Insurance (30 – 45 minutes)

In this session you will get a detailed overview of our new Group Policy on Public & Products Liability and Errors & Omissions Business Insurance.

Whitbread will also cover some of the following insurances:

• Business Insurance • Workers Compensation Insurance • Motor Vehicle Insurance • Management Liability Insurance • Cyber Liability Insurance • Personal Insurance • Travel Insurance

Presenter: Adam Luscombe from Whitbread

Class Descriptions

Session Time Location

Apprentices - What you need to know ☐ 9:00am - 9:45am Mudjimba 1

1,2,3 Health & Safety - Compliance made easy ☐ 10:00am - 12 noon Mudjimba 1

Australian Workplace Relations made easy ☐ 1:00pm - 3:00pm Mudjimba 1

Through the Keyhole with Geoff Ross ☐ 4:30pm - 5:30pm Mudjimba 1

Start Your Earn-out Now (Keynote Address) ☐ 9:00am - 9:45am Mudjimba 2

Invest in Auto☐ 9:00am - 9:45am

☐ 3:30pm - 4:30pmMudjimba 2

RAVDA Workshop ☐ 1:00pm - 3:00pm Mudjimba 2

Win More Business (Keynote Address)☐ 9:00am - 9:45am

☐ 2:30pm - 3:15pmMudjimba 3

Win More Business (Case Study) ☐ 10:30am - 11:30am Mudjimba 3

Lock Picking ☐ 9:00am - 12 noon Mudjimba 3

Lock Impressioning ☐ 1:00pm - 4:00pm Mudjimba 3

Whitbread Insurance - An Introduction ☐ 10:30am - 11:15am Maroochy

General Insurance ☐ 3:30pm - 4:15pm Maroochy

Training Booking FormName: __________________________________ Business: ___________________________________

Contact No: _________________________ Email: ___________________________________________

Please note: All training sessions will be held on Friday 24 October