A Subsidiary of

Training ScheduleJanuary - December 2018

Personal Development

Business Strategyand Skills

Service Excellence

Productivity

EmployabilitySkills

Management System

Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. A trusted name in Service Quality and Business Excellence, the company was founded by Singapore Airlines and SPRING Singapore as part of the government’s efforts to raise service standards in Singapore.

Service Quality Centre is backed by a robust heritage spanning over 50 years of experience as a soft skills specialist and a hard skills expert. It continues to retain its hallmark Quality and Productivity-related training and consulting solutions that enable customers to reach peak business performance.

Leveraging on our vast experience and expertise in applying learning science with the latest technologies, our proprietary tools such as SQ Scan™ and STAR™ (Service Traits & Attitudinal Response) Profiling are used widely to drive learning outcomes effectively and efficiently.

Leveraging on our vast experience and expertise in applying learning science with the latest technologies, our proprietary tools such as SQ Scan™ and STAR™ (Service Traits & Attitudinal Response) Profiling are used widely to drive learning outcomes effectively and

Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. A trusted name in Service Quality and Business Excellence, the company was founded by Singapore Airlines and SPRING Singapore as part of the government’s efforts to raise service standards in Singapore.

Service Quality Centre is backed by a robust heritage spanning over 50 years of experience as a soft skills specialist and a hard skills expert. It continues to retain its hallmark Quality and Productivity-related training and consulting solutions that enable customers to

Leveraging on our vast experience and expertise in applying learning science with the latest technologies, our proprietary tools such as SQ Scan™ and STAR™ (Service Traits & Attitudinal Response) Profiling are used widely to drive learning outcomes effectively and as SQ Scan™ and STAR™ (Service Traits & Attitudinal Response) Profiling are used widely to drive learning outcomes effectively and

Formerly known as TÜV SÜD PSB Learning, the company became a subsidiary of MDIS Corporation Pte Ltd, in June 2014. MDIS Corporation Pte Ltd is a subsidiary of the Management Development Institute of Singapore (MDIS).

Corporate Profile

Contents

FIRST CET Centre in Singapore for Service Excellence

Appointed National Curriculum Developer for WSQ programmes in Service Excellence Competency Framework

Business Excellence Consultant to 12 Singapore Quality Award (SQA) winners, 3 Innovation Award (I-Award) winners & 1 4-In-1 Niche Standards to date

International expertise in designing and delivering differentiated Customer Experience branding through tried and tested holistic training and consulting solutions

Service Excellence ....................................................................................................................................................... 1Employability Skills ........................................................................................................................................................ 3Business Strategy and Skills ....................................................................................................................................... 5Personal Development ................................................................................................................................................. 7Management Systems .................................................................................................................................................. 9Productivity .................................................................................................................................................................. 11Funding Options | Terms and Conditions ................................................................................................................ 12

Set up joint-venture SQC Indonesia with Bank Central Asia

Commissioned by the Singapore Workforce Development Agency (WDA) to develop the national curriculum

Certified Service Professional (CSP)

Service Quality Centre (SQC) founded as a

joint-venture between Singapore Airlines and the National

Productivity Board (now SPRING

Singapore)

SQC merged with PSB Academy Corporate

Learning & Consulting (CLC) to form TUV SUD PSB Learning.

CLC has a rich heritage dating back

to 1964 with expertise in Productivity, Quality

and EHS

Appointed by WDA as a CET Centre for WSQ Employability

Skills

Recognised by the national level GEMS Up Movement at the Service Excellence

Medallion 10th anniversary for

contribution to service improvement in

Singapore

Pioneered the concept of

“bootcamp” service training in Singapore

Developed a national curriculum Customer

Service Training Programme to

prepare service workers for

IMF/World Bank Annual Meetings in

Singapore

Commissioned by WDA to develop the national curriculum

The Service Innovator (TSI)

Service Quality Centre became a

subsidiary of MDIS Corporation

Appointed by WDA as the 1st Continuing Education & Training

(CET) Centre for WSQ Service

Excellence

A Subsidiary of

1*Elective ModuleSkillsFuture Credit up to $500 can be used for the approved skills-related courses.

Nett fee after training grant is inclusive of GST and subject to terms and conditions. Other funding schemes like Workfare Training Support (WTS), Enhanced Training Support for SMEs (ETSS) and Mid-career Enhanced Subsidy (MCES) are also available. Please contact us at 6376 0777 for more information.

Feb 8 - 9 | May 14 - 15 | Aug 27 - 28 | Nov 8 - 9Develop New Products / Services

Jan 22 - 23 | Apr 23 - 24 | Jul 12 - 13 | Oct 22 - 23Foster Service Innovation

Mar 22 - 23 | Jun 7 - 8 | Sep 6 - 7 | Dec 10 - 11 Analyse Service Quality and Customer Satisfaction

Feb 12 - 13 | May 10 - 11 | Aug 1 - 2 | Nov 14 - 15Develop Service Recovery Framework

Jan 11 - 12 | Apr 9 - 10 | Jul 9 - 10 | Oct 8 - 9Manage Partnerships for Service Excellence

Mar 5 - 6 | Jul 11 - 12 | Sep 10 - 11 | Dec 13 - 14Optimise Workforce for Service Excellence

$ 391.30 $ 70.80

$ 70.80

$ 70.80

$ 70.80

$ 70.80

$ 70.80

$ 70.80

$ 70.80

$ 100.30$ 100.30$ 631.30$ 590.002

2

2

2

2

2

2

2

16

$ 391.30 $ 100.30$ 100.30$ 631.30$ 590.0016

$ 391.30 $ 100.30$ 100.30$ 631.30$ 590.0016

$ 391.30 $ 100.30$ 100.30$ 631.30$ 590.0016

$ 391.30 $ 100.30$ 100.30$ 631.30$ 590.0016

$ 391.30 $ 100.30$ 100.30$ 631.30$ 590.0016

$ 391.30 $ 100.30$ 100.30$ 631.30$ 590.00Mar 19 - 20 | Jun 17 - 18 | Aug 13 - 14 | Nov 12 - 13Develop Service Operations 16

$ 391.30 $ 100.30$ 100.30$ 631.30$ 590.00Jan 15 - 16 | Apr 16 - 17 | Jul 19 - 20 | Oct 18 - 19Lead with Service Vision 16

Service Leader (Level 4) WSQ Contact Person: Jacqueline Ang | 6331 1546 | jacqueline.ang@sqcentre.com

$ 188.10 $ 51.60

$ 51.60

$ 51.60

$ 51.60

$ 51.60

$ 51.60

$ 73.10$ 73.10$ 460.10$ 430.00Jan 22 - 23 | Apr 9 - 10 | Jul 23 - 24 | Oct 15 - 16Manage Service Performance 2

2

2

2

2

2

16

$ 188.10 $ 73.10$ 73.10$ 460.10$ 430.00Mar 19 - 20 | Jun 18 - 19 | Sep 3 - 4 | Nov 19 - 20Establish Relationships for Customer Confidence 16

$ 188.10 $ 73.10$ 73.10$ 460.10$ 430.00Feb 8 - 9 | Apr 23 - 24 | Jul 16 - 17 | Oct 22 - 23 | Dec 3 - 4Manage a Diverse Service Environment 16

$ 188.10 $ 73.10$ 73.10$ 460.10$ 430.00Jan 11 - 12 | Mar 12 - 13 | May 24 - 25 | Jul 12 - 13 | Sep 6 - 7 | Nov 26 - 27Coach for Service Performance

16

$ 188.10 $ 73.10$ 73.10$ 460.10$ 430.00Feb 19 - 20 | Apr 16 - 17 | Jun 7 - 8 | Aug 1 - 2 | Oct 1 - 2 | Dec 10 - 11Manage Operations for Service Excellence

16

$ 188.10 $ 73.10$ 73.10$ 460.10$ 430.00Jan 8 - 9 | Mar 22 - 23 | May 24 - 25 | Jul 9 - 10 | Sep 19 - 20 | Nov 12 - 13Role Model the Service Vision

16

Service Coach (Level 3) WSQ Contact Person: Jacqueline Ang | 6331 1546 | jacqueline.ang@sqcentre.com

$ 88.70 $ 25.20$ 35.70$ 35.70$ 224.70$ 210.00Mar 12 | Jun 8 | Sep 7 | Dec 5Contribute to Customer Service Over Various Platforms 1

5

2 $ 83.70

$ 66.00

$ 37.20$ 52.70$ 52.70$ 331.70$ 310.00Jan 11 - 12 | Mar 5 - 6 | Apr 16 - 17 | May 21 - 22 | Jul 9 - 10 | Sep 10 - 11 | Oct 18 - 19 | Nov 15 - 16

Respond to Service Challenges16

1

2

2

2

2

1

8

$ 148.50 $ 93.50$ 93.50$ 588.50$ 550.00Mar 5 - 7 & 12 | May 14 - 16 & 21 | Aug 13 - 15 & 20 | Nov 19 - 21 & 26Certified Service Professional

32

$ 88.70 $ 25.20$ 35.70$ 35.70$ 224.70$ 210.00Feb 5 | May 16 | Aug 17 | Nov 28Project a Positive and Professional Image

8

$ 83.70 $ 37.20$ 52.70$ 52.70$ 331.70$ 310.00Feb 8 - 9 | Apr 9 - 10 | Jun 18 - 19 | Aug 13 - 14 | Oct 4 - 5 | Dec 3 - 4Engage in Service Innovation Initiatives 16

$ 83.70 $ 37.20$ 52.70$ 52.70$ 331.70$ 310.00Jan 22 - 23 | Mar 15 - 16 | May 17 - 18 | Jul 23 - 24 | Sep 20 - 21 | Oct 15 - 16 | Nov 22 - 23Provide Go-the-Extra-Mile Service 16

$ 83.70 $ 37.20$ 52.70$ 52.70$ 331.70$ 310.00Jan 18 - 19 | Mar 19 - 20 | May 14 - 15 | Jul 19 - 20 | Sep 17 - 18 | Nov 15 - 16Work in a Diverse Service Environment

16

$ 83.70 $ 37.20$ 52.70$ 52.70$ 331.70$ 310.00Feb 22 - 23 | Apr 12 - 13 | Jun 25 - 26 | Aug 30 - 31 | Oct 18 - 19 | Dec 13 - 14Implement Operations for Service Excellence 16

$ 88.70 $ 25.20$ 35.70$ 35.70$ 224.70$ 210.00Jan 12 | Mar 9 | May 11 | Jul 13 | Sep 7 | Nov 23 Demonstrate the Service Vision

8

Service Professional (Level 1) WSQ Contact Person: Jacqueline Ang | 6331 1546 | jacqueline.ang@sqcentre.com

Fee (S$)Excl GST

CourseDuration

(hrs)

Nett Fee afterTraining Grant*SMEs Non-SMEs /

Self-Sponsored

Nett Fee (S$)Incl GST

ProgrammeNett

Fee (S$)after WTS

Nett Fee (S$)

after MCESCreditValue

Service Excellence Service Excellence

Service Professional (Level 1) WSQ

Service Coach (Level 3) WSQ

Service Leader (Level 4) WSQ

Service Champion (Level 5) WSQ

Customer Service

Service Booster! Series (Retail/ Food & Beverages)

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee after training grant is inclusive of GST and subject to terms and conditions. Other funding schemes like Workfare Training Support (WTS), Enhanced Training Support for SMEs (ETSS) and Mid-career Enhanced Subsidy (MCES) are also available. ^ Terms and conditions apply. Please contact us at 6376 0777 for more information.

Elective Module*

2

Eligible participants can apply for SkillsFuture Qualification Award (SkillsFuture QA).Service Excellence Competency Framework

There are reward schemes that provide a great incentive for you:

Singaporeans who successfully attain a WSQ Diploma / Specialist Diploma $ 1,000.00

$ 200.00Singaporeans who successfully attain a WSQ Certificate / Higher Certificate / Advanced Certificate

Criteria Reward

The SkillsFuture Qualification Award (SQA) For All WorkersTraining Commitment Award (TCA) For Recipients of Workfare Income Supplement Scheme (WIS)

Criteria Reward

For every two WSQ Statements of Attainment attained

$ 200.00

$ 200.00

For completing a WSQ qualification

^ ^

Get Rewarded for Training

Diploma in Service Leadership WSQCertificate in Service Excellence WSQ

Level 1Advanced Certificate in Service

Excellence WSQ

Level 3Level 4

Core Units (12 CV) + Elective Unit (1 CV) Core Units (12 CV) + Elective Units (3 CV) Core Units (16 CV) + Elective Units (4 CV)

AM (English) / PM (Mandarin) sessions are available for the above stated dates.**

Feb 9 | Apr 20 | Jun 22 | Aug 15 | Oct 5 Service Booster! C (For service providers with > 10 years of experience)

-

-

-

4 - -

-

-

--$ 85.60$ 80.00

- --$ 85.60$ 80.00Feb 8 | Apr 19 | Jun 21 | Aug 14 | Oct 4Service Booster! B (For service providers with 3 - 10 years of experience)

4

- --$ 85.60$ 80.00Feb 7 | Apr 18 | Jun 20 | Aug 13 | Oct 3Service Booster! A (For service providers with < 3 years of experience)

4

**

**

**

Service Booster! Series (Retail/ Food & Beverages) Contact Person: Jacqueline Ang | 6331 1546 | jacqueline.ang@sqcentre.com

NEW!

NEW!

NEW!

Jan 18 - 19 | Apr 10 - 11 | Jul 23 - 24 | Oct 25 - 26Winning Replies! (Effective Written Response to Build Customer Loyalty)

Mar 12 - 13 | Jul 11 - 12 | Nov 1 - 2

Feb 7 | Jun 6 | Sep 12Passion for Service

-

-

-

-

-

-

-

16

14

8

Jan 25 - 26 | Apr 5 - 6 | Aug 2 - 3 | Nov 22 - 23Influencing for Results 16

Feb 22 - 23 | May 17 - 18 | Sep 13 - 14 | Dec 6 - 7Handling Difficult Customers 16

- -

-

-

-

-

-

-

--

- --

- --

$ 535.00

$ 535.00

$ 224.70

$ 500.00

$ 500.00

$ 210.00

- --$ 535.00$ 500.00

- --$ 535.00$ 500.00

- --$ 428.00$ 400.00Mar 1 - 2 | Jun 4 - 5 | Sep 10 - 11 | Nov 12 - 13Excel in Customer Service 14

- --$ 535.00$ 500.00Mar 19 - 20 | Jun 4 - 5 | Sep 10 - 11Customer Experience Blueprinting 16

Customer Service Contact Person: Jacqueline Ang | 6331 1546 | jacqueline.ang@sqcentre.com

Professional Telephone Techniques to Engage Customers

NEW!

NEW!

NEW!

NEW!

Mar 15 - 16 (Assessment: Apr 5) | Jun 21 - 22 (Assessment: Jul 19)Sep 20 - 21 (Assessment: Oct 19)

Evaluate Organisation for Business Excellence 2

2

2

1

16

Mar 14 - 15 | Jun 21 - 22 | Oct 15 - 16Innovate the Customer Experience 16

$ 498.30 $ 82.80

$ 82.80

$ 82.80

$ 58.80

$ 117.30$ 117.30$ 738.30$ 690.00

$ 498.30 $ 117.30$ 117.30$ 738.30$ 690.00

$ 498.30 $ 117.30$ 117.30$ 738.30$ 690.00Feb 1 - 2 | May 9 - 10 | Sep 17 - 18 | Dec 5 - 6 Drive Service Quality and Customer Satisfaction 16

$ 404.30 $ 124.30$ 124.30$ 524.30$ 490.00Mar 23 | Jun 22 | Sep 10Drive Customer Loyalty for Service Excellence

8

Service Champion (Level 5) WSQ Contact Person: Jacqueline Ang | 6331 1546 | jacqueline.ang@sqcentre.com

Fee (S$)Excl GST

CourseDuration

(hrs)

Nett Fee afterTraining Grant*SMEs Non-SMEs /

Self-Sponsored

Nett Fee (S$)Incl GST

ProgrammeNett

Fee (S$)after WTS

Nett Fee (S$)

after MCESCreditValue

Service Excellence

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee after training grant is inclusive of GST and subject to terms and conditions. Please contact us at 6376 0777 for more information.*

Operations Level Supervisory Level Managerial Level

3

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 125.40$ 37.40$ 235.40$ 220.00Feb 22 - 23 | May 17 - 18 | Aug 27 - 28 | Oct 18 - 19Lead Workplace Communication and Engagement 16

$ 125.40$ 37.40$ 235.40$ 220.00Mar 12 - 13 | Jun 11 - 12 | Jul 26 - 27 | Sep 10 - 11 | Nov 12 - 13Develop a Work Team 16

$ 59.40$ 37.40$ 235.40$ 220.00Jan 29 - 30 | Mar 8 - 9 | May 21 - 22 | Aug 2 - 3 | Oct 4 - 5Facilitate Effective Communication and Engagement at the Workplace 16

$ 59.40$ 37.40$ 235.40$ 220.00Feb 26 - 27 | May 10 - 11 | Jul 12 - 13 | Oct 15 - 16 | Dec 20 - 21 Work in a Team 16

$ 59.40$ 37.40$ 235.40$ 220.00Jan 11 - 12 | Apr 19 - 20 | Jun 4 - 5 | Aug 16 - 17 | Sep 13 - 14 | Nov 19 - 20Communicate and Relate Effectively at the Workplace

16

Contact Person: Julin Chua | 6331 1536 | julin.chua@sqcentre.comInterpersonal Skills WSQ

$ 67.20

$ 67.20

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 95.20

$ 95.20

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 319.20$ 95.20$ 599.20$ 560.0032

$ 319.20$ 95.20$ 599.20$ 560.0032

$ 125.40$ 37.40$ 235.40$ 220.0016

$ 125.40$ 37.40$ 235.40$ 220.0016

$ 59.40$ 37.40$ 235.40$ 220.0016

$ 59.40$ 37.40$ 235.40$ 220.00

Feb 12 - 13 | Apr 16 - 17 | Jun 11 - 12 | Aug 2 - 3 | Oct 11 - 12 | Dec 6 - 7Solve Problems and Make Decisions at Managerial Level

Jan 8 - 9 | Apr 9 - 10 | Jun 7 - 8 | Sep 13 - 14 Apply Systems Thinking in Problem Solving and Decision Making

Apr 10 - 13 | Aug 27 - 30 | Dec 11 - 14 Implement Lean Six Sigma

Feb 26 - Mar 1 | Apr 3 - 6 | Sep 24 - 27Implement Business Process Re-engineering

Jan 15 - 16 | Mar 5 - 6 | May 14 - 15 | Jul 23 - 24 | Sep 6 - 7 | Dec 6 - 7 Solve Problems and Make Decisions at Supervisory Level

Feb 1 - 2 | May 7 - 8 | Jul 16 - 17 | Nov 1 - 2 Foster Initiative and Enterprise in Teams 16

$ 59.40$ 37.40$ 235.40$ 220.00Mar 1 - 2 | Aug 30 - 31 | Oct 8 - 9Supervise Work Improvement Processess 16

$ 59.40$ 37.40$ 235.40$ 220.00Feb 8 - 9 | May 21 - 22 | Sep 17 - 18 | Dec 3 - 4Supervise Quality Procedures 16

$ 59.40$ 37.40$ 235.40$ 220.00Jan 29 - 30 | Mar 19 - 20 | May 10 - 11 | Jul 5 - 6 | Sep 3 - 4 | Dec 17 - 18Solve Problems and Make Decisions at Operations Level 16

$ 59.40$ 37.40$ 235.40$ 220.00Jan 18 - 19 | Jul 9 - 10 | Oct 1 - 2 Demonstrate Initiative and Enterprising Behaviours 15.5

$ 59.40$ 37.40$ 235.40$ 220.00Jan 22 - 23 | Jul 2 - 3 | Nov 15 - 16Perform Basic Productivity Practices 16

$ 59.40$ 37.40$ 235.40$ 220.00Mar 22 - 23 | Aug 2 - 3 | Nov 12 - 13 Apply Quality Systems 17.5

$ 59.40$ 37.40$ 235.40$ 220.00Feb 5 - 6 | May 17 - 18 | Sep 10 - 11Apply 5S Techniques

17.75

Contact Person: Julin Chua | 6331 1536 | julin.chua@sqcentre.comAnalytical, Conceptual and Evaluative Skills WSQ

Fee (S$)Excl GST

CourseDuration

(hrs)

Nett Fee afterTraining Grant*SMEs Non-SMEs /

Self-Sponsored

Nett Fee (S$)Incl GST

ProgrammeNett

Fee (S$)after WTS

Nett Fee (S$)

after MCES

Employability Skills

Analytical, Conceptual and Evaluative Skills WSQ

Interpersonal Skills WSQ

Personal Management and Development Skills WSQ

Job Safety Skills WSQ

Information and Communication Technologies Skills WSQ

3

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee after training grant is inclusive of GST and subject to terms and conditions. Please contact us at 6376 0777 for more information.*

Operations Level Supervisory Level Managerial Level

4

International Computer Driving Licence (ICDL) Exam Fees for Information and Communication Technologies Skills WSQ1

Note: Participants are required to pass the International Computer Driving License (ICDL) examination to enjoy the funding.

All fees stated are inclusive of 7% GST and applicable for one sitting of examination based on per course/per person only.1

Operations Level

$ 25.00Exam Fee

Fee Supervisory Level

Exam Fee $ 65.00

Fee

$ 44.40

$ 44.40

$ 44.40

$ 44.40

$ 44.40

$ 44.40

$ 44.40

$ 44.40

$ 62.90

$ 62.90

$ 62.90

$ 62.90

$ 62.90

$ 62.90

$ 62.90

$ 62.90

$ 99.90$ 62.90$ 395.90$ 370.0024

$ 99.90$ 62.90$ 395.90$ 370.0024

$ 99.90$ 62.90$ 395.90$ 370.00

Feb 26 - 28 | Apr 25 - 27 | Jul 23 - 25 | Oct 8 - 10Performed Advanced Presentation Functions 2013

Mar 19 - 21 | May 16 - 18 | Jul 2 - 4 | Oct 10 - 12 Perform Advanced Database Functions 2013

Mar 7 - 9 | May 21 - 23 | Aug 27 - 29 | Nov 14 - 16Perform Advanced Spreadsheet Functions 2013 24

$ 99.90$ 62.90$ 395.90$ 370.00Jan 15 - 17 | Jun 6 - 8 | Sep 26 - 28 | Dec 3 - 5Perform Advanced Word Processing Functions 2013 24

$ 99.90$ 62.90$ 395.90$ 370.00Feb 5 - 7 | May 9 - 11 | Aug 29 - 31 Perform Presentation Functions 2013 24

$ 99.90$ 62.90$ 395.90$ 370.00Mar 21 - 23 | Jun 6 - 8 | Sep 24 - 26 | Dec 5 - 7Perform Database Functions 2013 24

$ 99.90$ 62.90$ 395.90$ 370.00Jan 8 - 10 | Apr 16 - 18 | Jul 11 - 13 | Oct 1 - 3 Perform Spreadsheet Functions 2013 24

$ 99.90$ 62.90$ 395.90$ 370.00Feb 7 - 9 | May 7 - 9 | Aug 15 - 17 | Nov 21 - 23Perform Word Processing Functions 2013

24

Contact Person: Julin Chua | 6331 1536 | julin.chua@sqcentre.comInformation and Communication Technologies Skills WSQNEW!

NEW!

NEW!

NEW!

NEW!

NEW!

NEW!

NEW!

$ 26.40

$ 26.40

$ 26.40

$ 37.40

$ 37.40

$ 37.40

$ 125.40$ 37.40$ 235.40$ 220.00Jan 25 - 26 | Apr 16 - 17 | Aug 30 - 31 | Nov 12 - 13Manage Workplace Safety and Health System

16

$ 59.40$ 37.40$ 235.40$ 220.00Mar 8 - 9 | Jun 11 - 12 | Sep 17 - 18 | Dec 10 - 11Maintain Workplace Safety and Health Policies and Procedures

16

$ 59.40$ 37.40$ 235.40$ 220.00Feb 8 - 9 | May 14 - 15 | Aug 2 - 3 | Nov 15 - 16Comply with Workplace Safety and Health Policies and Procedures

16

Contact Person: Julin Chua | 6331 1536 | julin.chua@sqcentre.comJob Safety Skills WSQ

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 26.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 37.40

$ 125.40$ 37.40$ 235.40$ 220.00Mar 15 - 16 | May 14 - 15 | Sep 26 - 27 | Dec 13 - 14Develop Personal Effectiveness at Managerial Level 16

$ 59.40$ 37.40$ 235.40$ 220.00Feb 22 - 23 | May 17 - 18 | Aug 16 - 17 | Dec 10 - 11 Develop Personal Effectiveness at Supervisory Level 16

$ 59.40$ 37.40$ 235.40$ 220.00Feb 8 - 9 | Apr 23 - 24 | Jun 4 - 5 | Nov 26 - 27Apply Emotional Competence to Manage Self and Team 16

$ 59.40$ 37.40$ 235.40$ 220.00Feb 1 - 2 | Apr 12 - 13 | Jun 7 - 8 | Aug 16 - 17 | Oct 1 - 2 | Nov 3 - 4Develop Personal Effectiveness at Operations Level 16

$ 59.40$ 37.40$ 235.40$ 220.00Jan 18 - 19 | Mar 5 - 6 | Jul 19 - 20 | Sep 6 - 7 | Nov 22 - 23 Apply Emotional Competence to Manage Self at the Workplace 16

$ 59.40$ 37.40$ 235.40$ 220.00Feb 5 - 6 | Apr 5 - 6 | Jul 9 - 10 | Sep 3 - 4 | Nov 19 - 20Adapt to Change

16

Contact Person: Julin Chua | 6331 1536 | julin.chua@sqcentre.comPersonal Management and Development Skills WSQ

Fee (S$)Excl GST

CourseDuration

(hrs)

Nett Fee afterTraining Grant*SMEs Non-SMEs /

Self-Sponsored

Nett Fee (S$)Incl GST

ProgrammeNett

Fee (S$)after WTS

Nett Fee (S$)

after MCES

Employability Skills

Business Strategy and Skills

Business and Data Analytics

Business Excellence

Communication (Written / Spoken)

Data Protection

Finance and Trade

Sales and Marketing

Business Analysis Certification WSQ

Project Management WSQ

Risk Management WSQ

5SkillsFuture Credit up to $500 can be used for the approved skills-related courses. ^ Terms and conditions apply. *Please contact us at 6376 0777 for more information.

-$ 802.50$ 750.00

$ 802.50$ 750.00

14

-14

-$ 2,247.00$ 2,100.0014

-$ 802.50$ 750.0014

Feb 22 - 23 | May 21 - 22 | Aug 27 - 28 | Nov 26 - 27Key Account Management

Feb 8 - 9 | May 14 - 15 | Aug 13 - 14 | Nov 19 - 20Essential Communications Skills for Sales Professionals

-$ 615.25$ 575.0014Feb 26 - 27 | Apr 16 - 17 | Jun 18 - 19 | Aug 23 - 24 | Oct 29 - 30 | Dec 17 - 18Delivering Powerful and Persuasive Presentations

Sales and Marketing Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.com

Mar 29 - 30 | Jun 11 - 12 | Sep 10 - 11Managing a Regional Sales Team

Jan 22 - 23 | Apr 23 - 24 | Aug 27 - 28 Negotiation Strategy and Tactics ©

NEW!

NEW!

NEW!

-$ 588.50$ 550.007

-$ 535.00$ 500.007

-$ 749.00$ 700.0014

-$ 636.65$ 595.0014

Mar 12 | Jun 18 | Sep 17 Methods and Instruments of Payment (International Trade)

Feb 26 | May 21 | Aug 27Fundamentals of Import - Export Operations and Introduction to International Trade Terms

Apr 18 - 19 | Jul 17 - 18 | Oct 17 - 18Finance for Non-Finance Managers

-$ 1,284.00$ 1,200.0014Mar 26 - 27 | Jun 25 - 26 | Sep 24 - 25 Effective Due Diligence in Mergers & Acquisitions

Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.comFinance and Trade

Mar 14 - 15 | Jun 19 - 20 | Sep 17 - 18Accounting for Non-Accounting Executives

NEW!

NEW!

NEW!

Data Protection Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.com

-$ 802.50$ 750.008Sep 21 | Oct 26 | Nov 23Implement Data Protection Programme for your Organisation -

-$ 513.60$ 480.008Sep 14 | Oct 19 | Nov 15 Awareness Workshop on Data Protection in Singapore

NEW!

NEW!

-$ 615.25$ 575.0014Feb 8 - 9 | May 14 - 15 | Aug 13 - 14 | Nov 19 - 20Interpersonal Communication - Connecting Effectively

$ 28.00$ 615.25$ 575.0014Jan 29 - 30 | Mar 19 - 20 | Jun 18 - 19 | Sep 10 - 11Effective Business Writing Skills

Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.comCommunication (Written/ Spoken)

-$ 802.50$ 750.0014Mar 12 - 13 | Jun 11 - 12 | Sep 17 - 18Improving Business Processes

-$ 449.40$ 420.007Feb 21 | May 16 | Aug 15 | Nov 21Business Excellence Equipping Workshop - Meeting the Requirements of the 2017 Enhanced Business Excellence Framework

Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.comBusiness ExcellenceNEW!

-$ 856.00$ 800.0014May 21 - 22 | Aug 16 - 17 | Nov 19 - 20Advanced Data Analytics

-$ 802.50$ 750.0014Apr 16 - 17 | Jul 23 - 24 | Oct 8 - 9Foundations of Data Analytics

Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.comBusiness and Data Analytics

-$ 802.50$ 750.0014Mar 19 - 20 | Jun 18 - 19 | Sep 17 - 18 | Dec 5 - 6Business Analytics for ManagersNEW!

SDFSupport ^

Nett Fee (S$)Incl GST

Fee (S$)Excl GST

CourseDuration

(hrs)Programme

Nett fee after training grant is inclusive of GST and subject to terms and conditions. Please contact us at 6376 0777 for more information.*6

Business Strategy and Skills

$ 937.50$ 1,117.50$ 1,500.00 $ 75.00$ 937.5024Nov 26 - 28Entry Certificate in Business Analysis [ECBA™] Exam Preparation WSQ

Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.comBusiness Analysis Certification WSQNEW!

$ 975.00$ 2,322.50$ 2,900.00 $ 145.00$ 975.0040Nov 26 - 28, Dec 3 - 4Certified Business Analysis Professional [CBAP®] Exam Preparation WSQNEW!

$ 80.00$ 560.00$ 800.00 $ 40.00$ 80.0016Dec 6 - 7Enterprise Risk Management WSQ

Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.comRisk Management WSQNEW!

$ 372.00$ 1492.00$ 1,972.00 $ 98.60$ 372.0032Nov 26 - 29PMI Risk Management Professional [PMI-RMP]® Exam Preparation WSQNEW!

CourseDuration

(hrs)

Nett Fee (S$)

Nett Fee afterTraining Grant*SMEs Non-SMEs /

Self Sponsored

Nett Fee (S$)

after WTS

Nett Fee (S$)

after MCESProgramme

Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.comProject Management WSQ

Effective Project Management WSQ(Optional: Certified Associate in Project Management (CAPM)® Exam)

Weekday May 14 - 16, 21 & 22 | Jun 20 - 22, 28 & 29 | Jul 16 - 18, 23 & 24 | Aug 1 - 3, 6 & 7 | Sep 17 - 19, 24 & 25 | Oct 22 - 24, 29 & 30 | Nov 12 - 14, 19 & 20 | Dec 10 - 12, 17 & 18Weekend: Jun 30, Jul 7, 14, 21 & 28 | Oct 6, 13, 20, 27 & 28 | Dec 1, 2, 8, 15 & 16

Project Management Professional (PMP)® Exam Preparation WSQ

$ 74.00$ 280.00$ 1,120.00$ 280.00

$ 110.00$ 225.00$ 1,607.50$ 225.00

24

40

$ 1,480.00

$ 2,200.00

Weekday: May 14 - 16 | Jun 20 - 22 | Jul 16 - 18 | Aug 1 - 3 | Sep 17 - 19 | Oct 22 - 24 | Nov 12 - 14 | Dec 10 - 12Weekend: Jun 30, Jul 7 & 14 | Oct 6, 13 & 20 | Dec 1, 2 & 8

NEW!

NEW!

7SkillsFuture Credit up to $500 can be used for the approved skills-related courses. ^ Terms and conditions apply. *Please contact us at 6376 0777 for more information.

-$ 802.50$ 750.0014

-$ 615.25$ 575.0014

-$ 481.50$ 450.007

-$ 615.25$ 575.0014

-$ 449.40$ 420.008

-$ 567.10$ 530.0012

-$ 802.50$ 750.0014

$ 28.00$ 615.25$ 575.0014

-$ 695.50$ 650.0014

$ 28.00$ 615.25$ 575.0014

-$ 615.25$ 575.0014

-$ 513.60$ 480.0021

-$ 513.60$ 480.0021

Mar 1 - 2 | Jun 11 - 12 | Sep 6 - 7 | Dec 5 - 6Think and Plan Strategically to Succeed

Jan 29 - 30 | Mar 26 - 27 | May 30 - 31 | Jul 16 - 17 | Sep 17 - 18 | Nov 19 - 20The New Effective Team Leader

May 18 | Sep 19The Art of Coaching, Mentoring and Managing Staff to Build Winning Teams

Feb 5 - 6 | Jun 7 - 8 | Oct 11 - 12 Performance Appraisal - Doing It Right!

May 9 | Sep 14 On-The-Job Training Manager Course

Mar 8 - 9 | May 10 - 11 | Aug 13 - 14 | Nov 19 - 20On-The-Job Training Instructor Course

Jan 22 - 23 | Apr 9 - 10 | Jul 2 - 3 | Oct 22 - 23Mindful Leadership - Bringing Out the Best of You and Your Team

Feb 8 - 9 | Apr 23 - 24 | Jun 18 - 19 | Aug 27 - 28 | Oct 4 - 5 | Dec 13 - 14Managing People Effectively - Core Skills for New People Managers

Mar 27 - 28 | Jul 31 - Aug 1 | Nov 22 - 23Enhanced Effective Supervisory Management Skills Through Workplace Big5 Personality Profile

Jan 18 - 19 | Mar 20 - 21 | Apr 19 - 20 | May 22 - 23 | Jul 26 - 27 | Sep 25 - 26 | Oct 18 - 19 | Nov 15 - 16Effective Supervisory Management Skills

Feb 8 - 9 | May 17 - 18 | Aug 16 - 17 | Nov 15 - 16Coaching for Peak Performance

Mar 14 - 16 | Jun 20 - 22 | Aug 29 - 31 | Dec 3 - 5Certificate in Section Leader (Mandarin)

Mar 19 - 21 | Jul 25 - 26 | Nov 7 - 9 Certificate in Section Leader (English)

-$ 615.25$ 575.0014Apr 5 - 6 | Aug 13 - 14 | Dec 3 - 4Building High Performance Teams

Leadership Skills Contact Person: Jacqueline Ang | 6331 1546 | jacqueline.ang@sqcentre.com

NEW!

NEW!

-$ 310.30$ 290.0014

-$ 310.30$ 290.0014

-$ 310.30$ 290.0014

-$ 310.30$ 290.0014

-$ 310.30$ 290.0014

Feb 26 - 27 | Apr 9 - 10 | Jun 11 - 12 | Sep 10 - 11 | Dec 6 - 7Microsoft Word 2013 (Level 2 - Advanced)

Jan 22 - 23 | Apr 23 - 24 | Jul 2 - 3 | Oct 18 - 19Microsoft Word 2013 (Level 1 - Fundamentals)

Feb 8 - 9 | Apr 2 - 3 | Jun 4 - 5 | Sep 17 - 18 | Nov 29 - 30Microsoft PowerPoint 2013 (Level 2 - Advanced)

Mar 22 - 23 | May 21 - 22 | Jul 9 - 10 | Oct 11 - 12Microsoft PowerPoint 2013 (Level 1 - Fundamentals)

Feb 5 - 6 | May 16 - 17 | Aug 30 - 31 | Oct 15 - 16Microsoft Excel 2013 (Level 2 - Advanced)

-$ 310.30$ 290.0014Jan 25 - 26 | Mar 12 - 13 | May 7 - 8 | Jul 23 - 24 | Sep 6 - 7 | Nov 12 - 13Microsoft Excel 2013 (Level 1 - Fundamentals)

I.T. Courses Contact Person: Julin Chua | 6331 1536 | julin.chua@sqcentre.com

NEW!

NEW!

NEW!

NEW!

NEW!

NEW!

-$ 802.50$ 750.0014Feb 5 - 6 | May 14 - 15 | Aug 16 - 17 | Nov 12 - 13Design Thinking as a Strategy for Innovation

-$ 385.20$ 360.007

-$ 535.00$ 500.0014

Apr 19 | Jul 19 | Oct 1Spinovator™ Toolkit - How to find Creative Solutions to Problems

Mar 5 - 6 | Jun 7 - 8 | Sep 3 - 4 | Dec 13 - 14Innovation Activist

-$ 535.00$ 500.0014Feb 1 - 2 | May 17 - 18 | Aug 13 - 14 | Nov 15 - 16Creative Sparks!

Creativity Skills Contact Person: Julin Chua | 6331 1536 | julin.chua@sqcentre.com

NEW!

Personal Development

Creativity Skills

I.T. Courses

Leadership Skills

Language Skills

Self-Development

Leadership & People Management WSQ

SDFSupport ^

Nett Fee (S$)Incl GST

Fee (S$)Excl GST

CourseDuration

(hrs)Programme

SkillsFuture Credit up to $500 can be used for the approved skills-related courses.Nett fee after training grant is inclusive of GST and subject to terms and conditions. Please contact us at 6376 0777 for more information.*8

Leadership and People Management WSQ Contact Person: Julin Chua | 6331 1536 | julin.chua@sqcentre.com

SDFSupport ^

Nett Fee (S$)Incl GST

Fee (S$)Excl GST

CourseDuration

(hrs)Programme

-$ 588.50$ 550.0060Feb 5 - Apr 16 (Every Mon) | May 7 - Jul 9 (Every Mon) | Aug 3 - Oct 5 (Every Fri)Working English

-$ 588.50$ 550.0060Mar 1 - Apr 12 (Every Thu) | Jun 4 - Jul 23 (Every Mon) | Oct 1 - Nov 19 (Every Mon)Easy English

Language Skills Contact Person: Julin Chua | 6331 1536 | julin.chua@sqcentre.com

$ 348.50 $ 66.00$ 93.50 $ 93.50$ 588.5016 $ 550.00Feb 24 & Mar 3 | Apr 5 - 6 / 21 & 28 | May 10 - 11 | Jun 7 - 8 / 16 & 23 | Jul 12 - 13 | Aug 2 - 3 / 18 & 25 | Sep 13 - 14 | Oct 11 - 12 / 20 & 27 | Nov 15 - 16 | Dec 1 & 8 / 3 - 4

Build Team Relationships (Level 3) WSQNEW!

$ 455.50$ 110.50$ 695.50$ 650.00Jan 20 & 27 | Feb 6 - 7 | Mar 22 - 23 | Apr 12 - 13 | May 5 & 12 / 17 - 18 | Jun 21 - 22 | Jul 7 & 14 / 19 - 20 | Aug 16 - 17 | Sep 8 & 15 / 20 - 21 | Oct 18 - 19 | Nov 3 & 10 / 22 - 23 | Dec 10 - 11

Facilitate Innovation and Lead Team Leaders to Implement Change (Level 4) WSQ $ 78.00$ 110.5016

NEW!

$ 455.50$ 110.50$ 695.50$ 650.0016Jan 29 - 30 | Mar 5 - 6 / 10 & 17 | Apr 7 & 14 / 19 - 20 | May 24 - 25 | Jun 28 - 29 | Jul 21 & 28 / 26 - 27 | Aug 30 - 31 | Sep 22 & 29 / 27 - 28 | Oct 6 & 13 / 25 - 26 | Nov 29 - 30 | Dec 17 - 18

Develop Team Leaders through Capability Development and Coaching (Level 4) WSQ $ 78.00$ 110.50

NEW!

Personal Development

-$ 470.80$ 440.007

-$ 802.50$ 750.0014

-$ 695.50$ 650.0014

Feb 23 | May 11 | Aug 17 | Nov 14 Stretch Your Time - How to Get More Done in Less Time

Jan 15 - 16 | Jun 27 - 28 | Oct 4 - 5

Social Intelligence - The Key to Influencing Others, Building Positive Relationships through Successful Communicationand Relationship Management

Apr 12 - 13 | Aug 15 - 16 | Dec 17 - 18Positive Influence and Conflict Management

-$ 615.25$ 575.0014Mar 7 - 8 | Jul 9 - 10 | Oct 11 - 12 Emotional Intelligence - The Key to Improving Emotional Health and Work Performance

Self-Development Contact Person: Jacqueline Ang | 6331 1546 | jacqueline.ang@sqcentre.com

NEW!

Fee (S$)Excl GST

CourseDuration

(hrs)

Nett Fee (S$)Incl GST

Nett Fee afterTraining Grant*SMEs Non-SMEs /

Self Sponsored

Nett Fee (S$)

after WTS

Nett Fee (S$)

after MCESProgramme

$ 78.00$ 110.50$ 370.50$ 110.50$ 695.5030 $ 650.00

$ 38.40$ 54.40$ 182.40$ 54.40$ 342.4016

3

$ 320.00

Apr 9 - 12 | Jul 23 - 26 | Oct 22 - 25

Develop a Workplace Safety and Health Management System Implementation Plan (bizSAFE Level 4)

Feb 22 - 23 | Mar 22 - 23 | Apr 16 - 17 | May 14 - 15 | Jun 11 - 12 | Jul 16 - 17 | Aug 13 - 14 | Sep 17 - 18 |Oct 15 - 16 | Nov 12 - 13

Develop a Risk Management Implementation Plan (bizSAFE Level 2)

----$ 203.30$ 190.00Apr 4 | Aug 1 | Dec 5Workshop for CEO/ Top Management (bizSAFE Level 1)

bizSAFE Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.com

Fee (S$)Excl GST

CourseDuration

(hrs)

Nett Fee afterTraining Grant*SMEs Non-SMEs /

Self-Sponsored

Nett Fee (S$)Incl GST

Nett Fee (S$)

after WTS

Nett Fee (S$)

after MCESProgramme

9SkillsFuture Credit up to $500 can be used for the approved skills-related courses. ^ Terms and conditions apply. *Please contact us at 6376 0777 for more information.

-$ 2,140.00$ 2,000.0040

-$ 695.50$ 650.0014

-$ 599.20$ 560.0014

Apr 17 - 20 & 23 | Oct 9 - 12 & 15OHSMS Auditor/ Lead Auditor

Aug 27 - 28 | Oct 11 - 12ISO 45001:2018 Internal Auditor

Jul 12 - 13 | Sep 13 - 14ISO 45001:2018 Developing and Implementing

-$ 406.60$ 380.007Jul 10 | Sep 11ISO 45001:2018 Awareness

-$ 251.45$ 235.008Feb 7 | May 9 | Aug 5 | Nov 14 Workplace Safety and Health Committee Members

ISO 45001:2018 Occupational Health and Safety Management System Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.com

NEW!

NEW!

NEW!

NEW!

-$ 2,140.00$ 2,000.0040

-$ 642.00$ 600.0014

-$ 599.20$ 560.0014

-$ 417.30$ 390.008

Apr 9 - 13 | Jul 23 - 27 | Oct 22 - 26 ISO 14001:2015 EMS Auditor/ Lead Auditor

Feb 22 - 23 | May 21 - 22 | Aug 13 - 14 | Nov 19 - 20ISO 14001:2015 Internal Auditor Training

Mar 22 - 23 | Jun 18 - 19 | Sep 17 - 18ISO 14001:2015 Developing and Implementing

Feb 7 | May 9 | Aug 15 | Nov 14 ISO 14001:2015 Internal Auditor Conversion

-$ 406.60$ 380.007Mar 7 | Jun 6 | Sep 5 | Dec 5 ISO 14001:2015 Awareness Course

ISO 14001:2015 Environment Management System Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.com

NEW!

Management Systems

Quality, Environmental, Health and Safety Management System

ISO 9001:2015 Quality Management System

ISO 14001:2015 Environment Management System

ISO 45001:2018 Occupational Health and Safety Management System

bizSAFE

$ 80.00$ 2,140.00$ 2,000.0040

$ 32.00$ 695.50$ 650.0016

-$ 599.20$ 560.0016

Jan 22 - 26 | Apr 23 - 27 | Jun 25 - 29 | Aug 27 - 31 | Oct 22 - 26 | Nov 26 - 30ISO 9001:2015 QMS Auditor/ Lead Auditor (CQI and IRCA Certified Course ID: 18148)

Jan 15 - 16 | Feb 12 - 13 | Mar 14 - 15 | Apr 12 - 13 | May 21 - 22 | Jun 13 - 14 | Jul 12 - 13 | Aug 20 - 21 | Sep 13 - 14 | Oct 11 - 12 | Nov 15 - 16 | Dec 13 - 14ISO 9001:2015 Internal QMS Auditor (CQI and IRCA Certified Course ID: 18115)

Jan 11 - 12 | Feb 1 - 2 | Mar 12 - 13 | Apr 10 - 11 | May 14 - 15 | Jun 11 - 12 | Jul 10 - 11 | Aug 13 - 14 | Sep 11 - 12 | Oct 9 - 10 | Nov 13 - 14 | Dec 11 -12 ISO 9001:2015 Developing and Implementing

-$ 406.60$ 380.008Jan 11 | Feb 1 | Mar 12 | Apr 10 | May 14 | Jun 11 | Jul 10 | Aug 13 | Sep 11 | Oct 9 | Nov 13 | Dec 11ISO 9001:2015 Awareness

ISO 9001:2015 Quality Management System Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.com

-$ 642.00$ 600.0014

-$ 599.20$ 560.0014

-$ 428.00$ 400.008

Dec 4 - 5ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 Integrated Management System Internal Auditor Training Course

Feb 22 - 23 | May 14 - 15 | Aug 13 - 14 | Nov 19 - 20Developing and Implementing an Integrated QEHS

Apr 4 | Aug 15Integrated QEHS Insight

-$ 251.45$ 235.007Apr 4 | Aug 15Overview of Environmental, Health and Safety Laws in Singapore

Quality, Environmental, Health & Safety Management System Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.com

NEW!

NEW!

SDFSupport ^

Nett Fee (S$)Incl GST

Fee (S$)Excl GST

CourseDuration

(hrs)Programme

$ 695.50$ 650.0014Feb 5 - 6 | Jun 4 - 5 | Oct 11 - 12Failure Mode and Effects Analysis

$ 535.00$ 500.0014Mar 5 - 6 | Jul 16 - 17 | Nov 1 - 2Kaizen Tools and 7 Wastes

$ 449.40$ 420.0014Jan 29 - 30 | May 7 - 8 | Sep 10 - 11Enhancing Productivity and Reducing Waste through Good Housekeeping Techniques

$ 342.40$ 320.007Mar 14 | Jun 6 | Sep 12 | Dec 5Cost of Quality (COQ) - Reducing Costs the Smart Way

$ 535.00$ 500.0014Jan 15 - 16 | Apr 16 - 17 | Jul 23 - 24 | Oct 8 - 9 | Dec 10 - 11Process Mapping for Process Improvement

$ 749.00$ 700.0014Feb 26 - 27 | May 21 - 22 | Aug 16 - 17 | Nov 19 - 20Statistical Process Control (SPC)

Tools and Methodologies to Improve Productivity Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.com

$ 224.70$ 210.007Feb 7 | Apr 11 | Jul 18 | Oct 3Cost Reduction Through 5S

Productivity

Certified Six Sigma

Tools and Methodologies to Improve Productivity

$ 963.00$ 900.0021

$ 7,704.00$ 7,200.00119

Certified Lean Six Sigma Black Belt (Certification Fee: $588.50) Week 1: Sep 17 - 19Week 2: Oct 1 - 3Week 3: Oct 22 - 24Week 4: Nov 12 - 15Week 5: Dec 3 - 6

Week 1: Apr 23 - 25Week 2: May 7 - 9Week 3: Jun 11 - 13Week 4: Jul 16 - 19Week 5: Aug 13 - 16

$ 7,062.00$ 6,600.0098

Certified Six Sigma Black Belt (Certification Fee: $535.00) Week 1: Sep 17 - 19Week 2: Oct 1 - 3Week 3: Nov 12 - 15Week 4: Dec 3 - 6

Week 1: Apr 23 - 25Week 2: May 7 - 9Week 3: Jul 16 - 19Week 4: Aug 13 - 16

$ 3,745.00$ 3,500.0063

Certified Lean Six Sigma Green Belt (Certification Fee: $374.50) Week 1: Sep 17 - 19Week 2: Oct 1 - 3Week 3: Oct 22 - 24

Week 1: Jul 23 - 25Week 2: Aug 6 - 8Week 3: Sep 3 - 5

Week 1: Jun 4 - 6Week 2: Jul 9 - 11Week 3: Sep 17 - 19

Week 1: Apr 23 - 25Week 2: May 7 - 9Week 3: Jun 11 - 13

Week 1: Mar 26 - 28 Week 2: Apr 16 - 18Week 3: May 14 - 16

Week 1: Feb 26 - 28Week 2: Mar 19 - 21Week 3: May 14 - 16

$ 2,996.00$ 2,800.0042Certified Six Sigma Green Belt (Certification Fee: $321.00)

$ 1,284.00$ 1,200.0028

May 14 - 16 | Jun 11 - 13 | Sep 3 - 5 | Oct 22 - 24Lean Thinking for Six Sigma Professionals

Mar 12 - 15 | Jun 18 - 21 | Nov 19 - 22Six Sigma Yellow Belt

$ 1,284.00$ 1,200.0028May 21 - 24 | Aug 27 - 30Certified Six Sigma Manager (Certification Fee: $107.00)

$ 406.60$ 380.007Apr 4 | Jul 4 | Oct 3 Lean Six Sigma Awareness

Certified Six Sigma Contact Person: Violet Oh | 6331 1537 | violet.oh@sqcentre.com

Week 1: Nov 26 - 28Week 2: Dec 10 - 12

Week 1: Sep 17 - 19Week 2: Oct 1 - 3

Week 1: Jul 23 - 25Week 2: Aug 6 - 8

Week 1: Jun 4 - 6Week 2: Jul 9 - 11

Week 1: Apr 23 - 25Week 2: May 7 - 9

Week 1: Mar 26 - 28 Week 2: Apr 16 - 18

Week 1: Feb 26 - 28Week 2: Mar 19 - 21

NEW!

Nett Fee (S$)Incl GST

Fee (S$)Excl GST

CourseDuration

(hrs)Programme

10

Service Quality Centre Pte Ltd is committed to maintaining the confidentiality of the applicant’s personal information according to the requirements of the Personal Data Protection Act (PDPA) of Singapore.To register for courses, please complete the online registration form available at www.sqcentre.comService Quality Centre reserves the right to review and amend course fees where appropriate. For all government funded course fees, prevailing funding rates as set out by the relevant government agency apply. Updated information on course fees is available at www.sqcentre.com. Participant is to select the correct and suitable language medium of the course (if any) during enrollment. Service Quality Centre Pte Ltd will not be liable for any failures due to enrolment in the incorrect language medium. The course you have registered for is subject to confirmation. Service Quality Centre Pte Ltd reserves the right to withdraw or re-schedule the class without prior notice. Participant is bound by the Terms and Conditions of any applicable funding scheme as approved by Service Quality Centre Pte Ltd. For Funded Courses (E.g. SSG, SDF), Service Quality Centre Pte Ltd reserves the rights to collect full course fees should the participant fail to meet any of the requirements of the funding scheme or is unable to meet the following requirements (whichever is applicable): Trainee achieves less than the minimum attendance required by the course. Trainee fails to sit for the required examinations/assessment where applicable.Written request for replacement of participants is allowed provided the replacement candidate(s) meet(s) the course and funding eligibility criteria. There will be no charges/penalties for replacements. Such request must reach Service Quality Centre in writing at least 3 working days before course commencement.All course postponement and withdrawal are subjected to the Withdrawal and Refund Policy as stated.Withdraw and Refund PolicyApplicants who have been accepted into the course and subsequently decide to withdraw are required to submit a written notice to Service Quality Centre Pte Ltd. Upon receipt of notice of withdrawal, Service Quality Centre Pte Ltd may refund part of the course fee as tabulated below:

Reprinting of CertificateCertificate holders can request for a reprint of their certificate in case their Certificate has been misplaced or lost. To request a reprint the certificate holder need to supply enough information to Service Quality Centre to make the original Certificate status traceable. This can be done by supplying information such as the email address registered at the time of taking the exam and/or the certificate number etc.

Reprinting of the Certificate is chargeable based on the type of certification required. Non WSQ Certificate = S$50 + 7% GST = S$53.50 WSQ Certificate (E-Certificate) = S$25 + 7% GST = S$26.75

Service Quality Centre is at no time responsible for lost or damaged Certificates as this is not within our control and hence subsequent reprints requested due to damaged or lost Certificates will be charged again at the above mentioned rates. Reprinting of Certificates will only start when the full nett amount is received. To request for a reprint, please send an email to: learning@sqcentre.com.

PaymentFor company-sponsored participant(s): An official invoice will be mailed to you upon course completion. Kindly make the payment within 14 days from course start date. For self-sponsored participant(s): Please arrange for your payment to reach us BEFORE the course commencement date.Modes of payment: These modes of payment are accepted: Cash Payment - available at our Training Centre at MDIS Dhoby Ghaut, 20 Orchard Road, Singapore 238830 Cheque - should be crossed and made payable to “Service Quality Centre Pte Ltd” together with participant(s) name(s), invoice no., course title and course date indicated on the reverse side of the cheque. Interbank transfer - please pay to United Overseas Bank (UOB) account no. 416-300-838-0. (Interbank transfer is allowed). Kindly provide your course coordinator the payment reference number once the transfer is done.

General Terms and Conditions Course dates are subject to change. Please check our website (www.sqcentre.com) for programme updates. All fees quoted are inclusive of 7% GST.

We are commited to minimise disruption and inconvenience to participants and take all possible measures to do so. However, given that circumstances do change we reserve the right to cancel/postpone/re-schedule classes should it be necessary, making every effort to inform participants of any changes in advance or re-assign classes to specific alternative venues or training rooms as the situation arises

1.2.3.

4.5.6.

7.

8.9.

10.

11.

12.

Written Notice Received by Service Quality Centre Pte Ltd

Less than 10 working days but more than 3 working days before course starts10 working days or more before course starts

3 working days or less before course startsIf the participant fails to show up for the course

Refundable Fees100%70%

No RefundNo Refund

Terms and Conditions

SkillsFuture Mid-career Enhanced Subsidy Workfare Training Support (WTS)For more information, please contact us at 6376 0777 or email to learning@sqcentre.com.

1 2

Course Fee Funding for self-sponsored individuals (with effect from 1 Oct 2015)

90% of course fees, capped at $50/hour

90% of course fees, capped at $25/hour95% of course fees

80% of course fees, capped at $17/hour

50% of course fees, capped at $15/hour

Non-PMET

PMETCertifiable Courses approved by SSG

Type of Course Course Level Aged ≥ 40 years old Aged ≥ 35 years old and earning ≤ $2,000/monthSingapore Citizens & Permanent Residents (Aged ≥ 21 years old)

1 2

Course Fee and Absentee Payroll Funding for Employers (with effect from 1 Oct 2015)

Type of Funding

Course Fee Funding

Absentee Payroll Funding

Certifiable Courses approved by SSG

Certifiable Courses approved by SSG

90% of course fees, capped at $25/hour

90% of course fees, capped at $50/hour

$2/hour

80% of hourly basic salary capped at $7.50/hour

Non-certifiable Courses approved by SSG

Non-PMET

PMETNon-PMET and PMET

Non-PMET and PMET

Type of Course Course Level Aged ≥ 40 years old Aged ≥ 35 years old and earning ≤ $2,000/monthSingapore Citizens & Permanent Residents

Non-SMEs

95% of course fees

For training outside working hours, subject to employer top-up of balance 20% of hourly basic salary, capped at $1.90 per hour.

95% of hourly basic salary For training outside working hours, subject to employer top-up of balance 5% of hourly basic salary.

Absentee Payroll Funding Certifiable Courses approved by SSG

80% of hourly basic salary capped at $4.50/hour

Non-PMET and PMET For training outside working hours, subject to employer top-up of balance 20% of hourly basic salary, capped at $1.10 per hour.

95% of hourly basic salary For training outside working hours, subject to employer top-up of balance 5% of hourly basic salary.

Course Fee FundingCertifiable Courses approved by SSG

80% of course fees, capped at $17/hour

90% of course fees, capped at $25/hour

50% of course fees, capped at $15/hour

90% of course fees, capped at $50/hour

$2/hourNon-certifiable Courses approved by SSG

Non-PMET

PMET

Non-PMET and PMET

95% of course fees

SMEs (Eligible for Enhanced Training Support for SMEs)

1 2

Funding Options

11

© Service Quality Centre Pte Ltd | Novemeber 2017The information provided in this brochure is accurate as at time of print. For the most updated information, please refer to our website at www.sqcentre.com. Service Quality Centre reserves the right to change the information documented in this brochure at any time without prior notice.

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20 Orchard Road, Singapore 238830

Service Quality Centre